Mattersight Corp - FORM 8-K - EX-99.2

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8-K - FORM 8-K - Mattersight Corp	d485852d8k.htm
EX-99.1 - EX-99.1 - Mattersight Corp	d485852dex991.htm

Mattersight Q4 2012

Earnings Webinar

February 13, 2013

Exhibit 99.2

Safe Harbor Language

During today’s call we will be making both historical and

forward-looking statements in order to help you better

understand our business. These forward-looking statements

include references to our plans, intentions, expectations,

beliefs, strategies and objectives. Any forward-looking

statements speak only as of today’s date. In addition, these

forward-looking statements are subject to risks and

uncertainties that could cause actual results to differ

materially from those stated or implied by the forward-

looking statements. The risks and uncertainties associated

with our business are highlighted in our filings with the SEC,

including our Annual Report filed on Form 10-K for the year

ended December 31, 2011, our quarterly reports on Form

10-Q, as well as our press release issued earlier today.

Mattersight Corporation undertakes no obligation to publicly

update or revise any forward-looking statements in this call.

Also, be advised that this call is being recorded and is

copyrighted by Mattersight Corporation.

Discussion Topics

•

Summary

•

Q4 Review

•

Pipeline Discussion

•

Routing Update

•

Business Model and Outlook

Summary

•

Q4 Bookings Continued to Be Impacted by Delayed Buying

Decisions and Prolonged Procurement Processes

•

Our Pipeline Activity Remains Strong

•

Very Encouraged by the Progress with Behavioral Pairing

Analytics and Routing Application

•

Expect to Achieve Adjusted EBITDA Profitability by Q4

Q4 Highlights

•

Revenues

–

Q4 Subscription revenues of $6.9m increased 6% sequentially

–

Q4 Services revenues of $8.6m increased 8% sequentially

–

FY Subscription revenues increased 24% to $27.3m

–

FY Services revenues increased 16% to $33.4m

•

P&L

–

Expenses close to flat excluding $900k impact of one-time charge

associated with accelerated recognition of a prepaid expense

–

Q1 expenses will be down from Q4 and that we expect they will be

down

further in Q2

•

–

Q4 overall GM was 61% and FY was 62%, up approx 700 bps

–

Q4 Subscription GM was 69%

•

Cash

–

Approximately flat with Q3

•

Pilots

–

Signed 7 new logos in 2012, including 2 in Q4; vs 1 in 2011

–

Signed 18 new pilots in 2012, including 5 in Q4; vs 6 in 2011

Pilot Update

Q4 2012

Total 2012

Total 2011

Beginning Pilots

New Logos

Added

Other Pilots

Added

Total Pilots

Added

Pilots Converted

Pilots Not

Converted

Pilots Cancelled

Due to Budget

Issues

Ending Pilots

Backlog Review

Pipeline Discussion

•

Overview

–

Overall activity remains strong

–

Health Care and Private Sector Education verticals are active

–

In discussion with a handful of large enterprise accounts for both

Routing and Performance Management Applications

•

Private Sector Education

–

Closed new pilot conversion at a major Private Sector Education

Co.

–

Signed pilot to analyze on-line classroom activity in Q1

–

Working on 2 other proposals to analyze behavioral traits on

student outcomes

•

ACA Bid Update

–

The government has indicated the award is expected in Q2 and

that the service needs to be up starting in late Q2/early Q3

–

Our partner has the incumbent position

–

Winning the full award would have a significant impact on

Mattersight’s business

Behavioral Pairing Analytics and Routing Update

•

Goals of Routing

–

Higher new logo velocity

–

Drive greater value with less implementation friction

–

Shorter duration of pilot to revenue

–

Use to build a re-seller channel

•

Routing Update

–

It’s early days but Behavioral Pairing and Routing is a hot topic

–

Signed 2 pilots in Q4

–

Number of Routing discussions have increased from ~10 in November to ~35

today

•

Emerging Publicity and Analyst Support

–

“had good discussion w/ @MattersightCorp. #ContactCenters #CallCenters should consider

#predictive #routing to improve #agent #ROI & #CustExp”

…Bruce Temkin (Temkin

Group) via Twitter

–

“hopefully you can tell by my questions and engagement, but this is the most interesting

vendor briefing I’ve had in years”….Forrester Analyst, during briefing on routing

–

“it

increasingly

machines

that

are

analyzing

our

voice

patterns

and

personal

history.That’s

what

the

company

Mattersight

calls

predictive

behavioral

routing

and

can

separate

our

personality

into

one

six

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