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8-K - FORM 8-K - Mattersight Corpd67807d8k.htm
EX-99.1 - EX-99.1 - Mattersight Corpd67807dex991.htm
Q2 2015
Earnings Webinar
August 5, 2015
Exhibit 99.2


©2015
Mattersight
Corporation
Safe Harbor Language
During today’s call we will be making both historical and forward-looking statements in order to help you
better understand our business.  These forward-looking statements include references to our plans,
intentions, expectations, beliefs, strategies and objectives.  Any forward-looking statements speak only
as of today’s date.  In addition, these forward-looking statements are subject to risks and uncertainties
that could cause actual results to differ materially from those stated or implied by the forward-looking
statements.  The risks and uncertainties associated with our business are highlighted in our filings with
the SEC, including our Annual Report filed on Form 10-K for the year ended December 31, 2014, our
quarterly reports on Form 10-Q, as well as our earnings press release issued earlier today. In light of
Regulation FD, it is our policy not to comment on earnings, financial guidance or operations other than
through press releases, publicly announced conference calls, or other means that will constitute public
disclosure for purposes of Regulation FD.
Mattersight Corporation undertakes no obligation to publicly update or revise any forward-looking
statements in this call.  Also, be advised that this call is being recorded and is copyrighted by Mattersight
Corporation. 
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©2015
Mattersight
Corporation
Discussion Topics
3
Q2 & Recent Business Highlights
Operating Trends and Metrics
Go Forward Operating Model
Progress Nailing It
Recent Offering and Cash Outlook
Brand Building
2015 Outlook
Q&A


©2015
Mattersight
Corporation
Q2 & Recent Business Highlights
Solid revenue growth and strong bookings
Continued best in class SaaS metrics
Significant growth in routing seats sold and progress with Avaya
New CFO and strong ramp in sales hires
Accelerating momentum building our brand
Completed a $16.2M financing in July
4


©2015
Mattersight
Corporation
Q2 Results
Bookings
Annual Contract Value (ACV) bookings for the second quarter were $5.8M
ACV bookings for the last four quarters were $19.0M, a 46% year-over-year increase
Book of Business
Annualized
Book
of
Business
was
$49.0M
for
the
second
quarter,
a
37%
year-over-year
increase
Revenues
Total revenue for the second quarter was a record $9.7M, a 33% year-over-year increase
Subscription revenue was $8.9M, up 41% on a year-over-year basis
Adjusted EBITDA
Q2 Adjusted EBITDA was ($0.8M)
Adjusted EBITDA leverage was 30% for the last four quarters
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©2015
Mattersight
Corporation
Q2 2015 Key Operating Metrics
Measurement
Q2
2014
Q2 2015
Change
ACV Total Bookings*
$13.0M
$19.0M
46%
Annualized Book of Business
$35.7M
$49.0M
37%
Annualized Revenue
$29.4M
$39.0M
33%
Annualized Subscription
Revenue
$25.2M
$35.5M
41%
% Subscription Revenues
86%
91%
500 bps
Subscription Retention %*
97%
98%
40
bps
Year/Year Net Account Growth*
105%
122%
16%
Gross Margin
69%
73%
340 bps
Customer
Acquisition Cost (CAC) Ratio*
50%
141%
182%
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Of 49 public SaaS companies reviewed by Craig-Hallum, only 8 are projected to grow >30% and have >70% gross margins in 2015
* Rolling 4 Quarters


©2015
Mattersight
Corporation
Bookings Trends
12.9
13.0
12.5
17.4
17.1
19.0
0
5
10
15
20
25
Q1 '14
Q2 '14
Q3 '14
Q4 '14
Q1 '15
Q2 '15
Rolling 4 Quarters ACV Bookings ($M)
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©2015
Mattersight
Corporation
Revenue Trends
8
28.1
29.4
30.7
33.1
37.3
39.0
0
10
20
30
40
50
Q1 '14
Q2 '14
Q3 '14
Q4 '14
Q1 '15
Q2 '15
Annualized Revenues ($M)


©2015
Mattersight
Corporation
Book of Business Trends
9
32.8
35.7
38.0
42.9
45.3
49.0
0
10
20
30
40
50
60
Q1 '14
Q2 '14
Q3 '14
Q4 '14
Q1 '15
Q2 '15
Revs in
Deployment
Revenue
Annualized Book of Business ($M)


©2015
Mattersight
Corporation
Total Account Opportunity Trends
10
Total Account
Opportunity
Annualized
Book of
Business
$175M
$36M
$273M
$49M
Q2 2014
Q2 2015
Grew Total Account Opportunity by $57M (26%) since last
quarter and $98M (56%) over last 4 quarters


©2015
Mattersight
Corporation
Operating Model
Cash Expense Allocation of Each Dollar of Incremental Revenue
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P&L Category
Our Model
Q2 Year/Year
Comment
Cost of Service
20%-25%
16%
Reduced
royalties from purchase of PCM
IP rights; increased subscription revenue
% (lower cost of service)
Sales & Marketing
30%-40%
34%
Hired
CMO, SVP Hunter team, SVP Farmer
team, EVP Strategic Bus. Dev.
Development
5%-10%
6%
Built PBR connectors,
PBR algorithm
team, and QA application
G&A
5%-10%
14%
Increased legal spend and added Chief
People Officer
EBITDA
25%-30%
30%
Summary of our operating leverage


©2015
Mattersight
Corporation
Progress Nailing It
Scaling the Sales Team
Added Frank Suljic to run our “farmer” team
Added 1 sales person in Q2
Q3 to date, added 3 sales people and a VP of Sales Enablement
Scaling Routing
Sold ~2,500 new routing seats across 4 customers in Q2
4 Avaya implementations recently complete/near completion
12


©2015
Mattersight
Corporation
Recent Offering and Cash
13
Recent Equity Offering
Completed a $16.2M registered direct offering of common stock in late July
The deal was led by a large mutual fund and included follow on from several
existing investors, as well as participation from 6 insiders
Mattersight
placed the shares directly without incurring the customary investment
banking fee
Shares were priced at a 3% discount, but with insiders paying the current market
price
Cash Outlook
We plan to continue to invest aggressively for growth
Currently expect to reach cash flow breakeven later in 2016
Expect ending 2016 cash should be in excess of $10M (without using LOC)
In addition, we plan to continue to maintain a $15M line of credit with SVB


©2015
Mattersight
Corporation
New Marcomm
14
Interactive ROI calculator
vetted against Forrester
calculations
7 client testimonials + 5
case studies
Rich video throughout


©2015
Mattersight
Corporation
TrustRadius Ratings & Reviews
15


©2015
Mattersight
Corporation
Client Event Nov 2-3
For clients
and prospects
How-to’s
and best practices
from industry experts
Client presentations from
Microsoft, CVS, UnitedHealth
Group
Keynote: Matt Dixon,
bestselling author of The
Effortless Experience,
the most
provocative work on customer
service in recent memory
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©2015
Mattersight
Corporation
PR Traction: 2014 vs. 1H’15
11
0
22
11
0
5
10
15
20
25
Media Coverage
Contributed Articles
2014
2015
17


©2015
Mattersight
Corporation
2015 Outlook
33%-38% total revenue growth
38%-43% subscription revenue growth
30%-35% growth in our Book of Business metric
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©2015
Mattersight
Corporation
Thank You
Kelly Conway
847.582.7200
kelly.conway@mattersight.com
David Gustafson
847.582.7016
david.gustafson@mattersight.com
Sheau-ming Ross
312.454.3594
sheau-ming.ross@mattersight.com
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