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8-K - 8-K - Spok Holdings, Incspok-20210728.htm
Exhibit 99.1
NEWS RELEASE
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CONTACT:
Lisa Fortuna or Mike Cummings            
312-445-2866        
spok@alpha-ir.com    

Spok Reports 2021 Second Quarter Results

Alexandria, Va. (July 28, 2021) - Spok Holdings, Inc. (NASDAQ: SPOK), a global leader in healthcare communications, today announced results for the second quarter ended June 30, 2021. In addition, the Company’s Board of Directors declared a regular quarterly dividend of $0.125 per share, payable on September 10, 2021, to stockholders of record on August 17, 2021.

Key Second Quarter 2021 Operating Highlights:
Second quarter 2021 software revenue of $15.9 million included $9.6 million of maintenance revenue and $6.3 million of operations revenue. This was up from the second quarter 2020 software revenue of $14.7 million, which included $9.5 million of maintenance revenue and $5.2 million of operations revenue.
Software bookings in the second quarter of 2021 totaled $13.0 million, compared to $15.4 million in the prior year quarter. Second quarter software bookings included two Spok Go® deals from existing customers transitioning to the new platform with an aggregate total contract value of approximately $1.3 million. Second quarter software bookings also included $3.0 million of legacy operations bookings and $8.7 million of maintenance renewals. As of June 30, 2021, the software revenue backlog totaled $45.6 million, compared to the backlog of $48.4 million at June 30, 2020.
The quarterly rate of paging unit erosion was 0.6% in the second quarter of 2021, compared to paging unit erosion of 1.2% in the second quarter of 2020.
Total paging ARPU (average revenue per unit) in the second quarter of 2021 totaled $7.32, up from ARPU of $7.24 in the second quarter of 2020, primarily due to the recovery of Telecommunications Relay Service Charges (TRS) that began in early 2021, and general increases of Universal Service Fees (USF). USF and TRS fees are effectively pass-through items that have corresponding costs
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associated with them. Excluding these pass-through items, ARPU would have been in-line with historical trends.
Operating expenses in the second quarter of 2021 totaled $37.3 million, up from $32.6 million in the second quarter of 2020. Adjusted operating expenses (which excludes depreciation, amortization and accretion charges, and includes capitalized software development costs) totaled $37.6 million in the second quarter of 2021, compared to adjusted operating expenses of $34.1 million in the second quarter of 2020.
Capital expenses were $1.5 million in the second quarter of 2021, compared to $0.8 million in the second quarter of 2020.
The number of full-time equivalent employees as of June 30, 2021 totaled 590, compared to 610 at June 30, 2020.
Capital paid to stockholders in the second quarter of 2021 totaled $2.5 million. This came in the form of the Company's regular quarterly dividend.
The Company’s cash, cash equivalents and short-term investments balance as of June 30, 2021 was $68.1 million, compared to $78.7 million at December 31, 2020.


Management Commentary:

“We made progress in several key performance areas with software revenue up more than 8% from prior year levels, continued improvement in wireless trends, and continued expense management that resulted in declines in many expense categories,” said Vincent D. Kelly, president and chief executive officer. "However, our second quarter results demonstrate the continuation of the very challenging selling environment we are operating in as a result of the COVID-19 pandemic and the related impact on our customers budgets and their ability to focus on new projects. While we were not satisfied with the level of software revenue bookings in the second quarter, given the slow recovery in the healthcare industry, we believe that seasonality and timing had a large impact on performance. We remain encouraged by the size and quality of the pipeline of software deals for the second half of 2021 and believe that we will exit the year on very firm footing.

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"We launched Spok Go, our software-as-a-service, cloud-native platform just over a year ago, at the onset of the pandemic. In the second quarter, we added two more Spok Go wins, bringing the aggregate contract value for that product to $3.1 million. Spok is a company with a strong operational foundation built on three pillars. First, is our paging network, the largest in the United States generating strong margins. Next, is our Spok Care Connect® suite of products with a valuable maintenance revenue stream that contributed $38.6 million in 2020. Last, is our new subscription-based, cloud-native Spok Go platform that we believe has strong potential.

"Finally, Spok continues to demonstrate its stable revenue base, with over 82 percent of second quarter 2021 revenues recurring in nature, coming from either our legacy wireless business or software maintenance contracts. This, combined with disciplined expense control, gives us confidence as we enter the second half of the year. Spok Go provides a critical function that we believe will become even more important in this environment. Our clinical communications platform provides hospitals with a system of action, not just of record, delivering reliable communications and clinical information, including clinical test results, to care teams when and where it matters most to improve patient outcomes," concluded Kelly.


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2021 Second Quarter and Year-to-Date Results:
Consolidated revenue for the second quarter of 2021 under Generally Accepted Accounting Principles (“GAAP”) was $35.7 million, compared to $35.7 million in the second quarter of 2020. For the first six months of 2021, consolidated revenue totaled $71.8 million, compared to $73.0 million in the prior year period.
For the three months endedFor the six months ended
(Dollars in thousands)June 30, 2021June 30, 2020
Change (%)
June 30, 2021June 30, 2020
Change (%)
Wireless revenue
Paging revenue$19,135 $19,990 (4.3)%$38,488 $40,441 (4.8)%
Product and other revenue724 1,088 (33.5)%1,491 2,024 (26.3)%
Total wireless revenue$19,859 $21,078 (5.8)%$39,979 $42,465 (5.9)%
Software revenue
License$818 $749 9.2 %$2,325 $1,704 36.4 %
Services$4,865 $3,812 27.6 %$9,219 $8,359 10.3 %
Equipment$482 $601 (19.8)%$1,098 $1,327 (17.3)%
Subscription$90 $— — %$135 $— — %
Maintenance9,609 9,499 1.2 %19,003 19,151 (0.8)%
Total software revenue15,864 14,661 8.2 %31,780 30,541 4.1 %
Total revenue$35,723 $35,739 — %$71,759 $73,006 (1.7)%

GAAP net loss for the second quarter of 2021 was $0.7 million, or a loss of $0.04 per diluted share, compared to a net income of $3.8 million, or $0.20 per basic and diluted share, in the second quarter of 2020. GAAP net loss for the first six months of 2021 was $3.0 million, or a loss of $0.16 per diluted share, compared to a net loss of $0.8 million, or $0.04 per diluted share, in the prior year period.

In the second quarter of 2021, adjusted EBITDA loss totaled $0.1 million compared to adjusted EBITDA of $3.0 million in the second quarter of 2020. In the first six months of 2021, the Company generated $0.2 million of adjusted EBITDA, compared to adjusted EBITDA of $0.5 million in the prior year period.
For the three months endedFor the six months ended
(Dollars in thousands)June 30, 2021June 30, 2020
Change (%)
June 30, 2021June 30, 2020
Change (%)
Net (loss) income$(719)$3,759 119.1 %$(3,016)$(780)(286.7)%
Basic and diluted net (loss) income per common share$(0.04)$0.20 120.0 %$(0.16)$(0.04)(300.0)%
Adjusted EBITDA$(69)$2,997 102.3 %$237 $514 53.9 %
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Financial Outlook:
The Company is reiterating the guidance for fiscal 2021 as provided when it reported its first quarter 2021 results as follows:
(Unaudited and in millions)Current Guidance
Full Year 2021
Revenue
Wireless$77.0 to$81.0 
Software$61.0 $70.0 
Total Revenue$138.0 $151.0 
Adjusted Operating Expenses$151.0 $157.0 
Capital Expenditures$3.5 $5.5 

"We are confident in our performance for the second half of 2021, which is reinforced by the fact that we are reiterating the guidance we provided last quarter," said Michael W. Wallace, chief operating officer and chief financial officer. “Disciplined expense management continues to be a key focus, as we further align expense levels with market demand for our products. In the second quarter of 2021, both operating expenses and adjusted operating expenses were down sequentially, with improvements in many expense categories over that period. Spok’s balance sheet remains strong, as the cash, cash equivalents and short-term investments balance was $68.1 million at June 30, 2021, and we are still operating with no debt.”

2021 Annual Stockholders Meeting:
The Company had previously announced the results of its 2021 Annual Meeting of Stockholders. At that meeting, each of the 10 nominees to the Company’s board of directors were elected for one-year terms, and the stockholders ratified the appointment of Grant Thornton LLP as the Company’s independent auditor for the year ending December 31, 2021 and approved, in an advisory vote, the compensation of Spok’s named executive officers, as described in the 2021 proxy statement.
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Final voting results are disclosed in a current report on Form 8-K filed with the SEC.


2021 Investor Day Program:
As previously disclosed, Spok also announced that it plans to host an investor day on October 11, 2021. The investor day program will feature presentations by management and will be run concurrently with Spok’s annual user conference, Connect 21. Due to the recent uptick in COVID-19 cases across the nation related to the Delta variant, this year’s investor day and Connect 21 conference will be held virtually. The Company will provide more details in the future.

* * * * * * * * *

2021 Second Quarter Call and Replay:
Spok plans to host a conference call for investors to discuss its 2021 second quarter results on Thursday, July 29, 2021 at 10:00 a.m. ET. Dial-in numbers for the call are 1 334-323-0501 or 800-353-6461. The confirmation code for the call is 1286071. A replay of the call will be available from 1:00 p.m. ET on July 29, 2021 until 1:00 p.m. ET on Thursday, August 12, 2021. To listen to the replay, please register at http://tinyurl.com/Spok2021Q2earningsreplay. Please cut and paste this address into your browser, enter the registration information, and you will be given access to the replay.

* * * * * * * * *
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About Spok
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Go® and Spok Care Connect® platforms to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count and patients' lives are at stake, Spok enables smarter, faster clinical communication. For more information, visit spok.com or follow @spoktweets on Twitter.
Spok is a trademark of Spok Holdings, Inc. Spok Go and Spok Care Connect are trademarks of Spok, Inc.
Non-GAAP Financial Measures
This press release contains the following non-GAAP financial measures: adjusted operating expenses and adjusted EBITDA. Adjusted operating expenses excludes depreciation, amortization and accretion and includes capitalized software development costs. Adjusted EBITDA represents net income/(loss) before interest income/expense, income tax expense/benefit, depreciation, amortization and accretion expense and stock-based compensation expense, and includes capitalized software development costs.
We believe that these non-GAAP financial measures provide useful information to management and investors regarding certain financial and business trends relating to Spok's financial condition and results of operations. We use these non-GAAP measures for financial, operational and budgetary decision-making purposes, to understand and evaluate our core operating performance and trends, and to generate future operating plans. We believe that these non-GAAP financial measures permit us to more thoroughly analyze key financial metrics used to make operational decisions and allow us to assess our core operating results. We believe that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends and in comparing our financial measures with other software companies who present similar non-GAAP financial measures. We adjust for certain items because we do not regard these costs as reflective of normal costs related to the ongoing operation of the business in the ordinary course. In general, these items possess one or more of the following characteristics; non-cash expenses, factors outside of our control, items that are non-operational in nature, and unusual items not expected to occur in the normal course of business.
We do not consider these non-GAAP measures in isolation or as an alternative to financial measures determined in accordance with GAAP. The principal of these non-GAAP financial measures is that they exclude significant expenses and income that are required by GAAP to be recorded in the Company's financial statements. In addition, they are subject to inherent limitations as they reflect the exercise of judgment by management about which expenses and income are excluded or included in determining these non-GAAP financial measures. In order to compensate for these limitations, management presents non-GAAP financial measures in connection with GAAP results. We urge investors to review the reconciliation of our non-GAAP financial measures to the comparable GAAP financial measures, which are included in this press release, and not to rely on any single financial measure to evaluate our business.

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Safe Harbor Statement under the Private Securities Litigation Reform Act
Statements contained herein or in prior press releases which are not historical fact, such as statements regarding Spok’s future operating and financial performance, are forward-looking statements for purposes of the safe harbor provisions under the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties that may cause Spok’s actual results to be materially different from the future results expressed or implied by such forward-looking statements. Factors that could cause actual results to differ materially from those expectations include, but are not limited to, risks related to the COVID-19 pandemic and its effect on our business and the economy, other economic conditions such as recessionary economic cycles, higher interest rates, inflation and higher levels of unemployment, our ability to effectively develop, introduce and deploy our integrated communications platform and collaboration platform, Spok Go, declining demand for paging products and services, continued demand for our software products and services, our dependence on the U.S. healthcare industry, our ability to develop additional software solutions for our customers and manage our development as a global organization, the ability to manage operating expenses, particularly third-party consulting services and research and development costs, future capital needs, competitive pricing pressures, competition from traditional paging services, other wireless communications services and other software providers, many of which are substantially larger and have much greater financial and human capital resources, changes in customer purchasing priorities or capital expenditures, government regulation of our products and services and the healthcare and health insurance industries, reliance upon third-party providers for certain equipment and services, unauthorized breaches or failures in cybersecurity measures adopted by us and/or included in our products and services, the effects of changes in accounting policies or practices, our ability to realize the benefits associated with our deferred tax assets, and future impairments of our long-lived assets, amortizable intangible assets and goodwill, as well as other risks described from time to time in our periodic reports and other filings with the Securities and Exchange Commission. Although Spok believes the expectations reflected in the forward-looking statements are based on reasonable assumptions, it can give no assurance that its expectations will be attained. Spok disclaims any intent or obligation to update any forward-looking statements.



Tables to Follow
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SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (a)
(Unaudited and in thousands except share, per share amounts and ARPU)
For the three months endedFor the six months ended
6/30/20216/30/20206/30/20216/30/2020
Revenue:
Wireless$19,859 $21,078 $39,979 $42,465 
Software15,864 14,661 31,780 30,541 
Total revenue35,723 35,739 71,759 73,006 
Operating expenses:
Cost of revenue6,973 5,901 14,214 14,165 
Research and development4,278 2,754 8,784 8,203 
Technology operations7,087 7,212 14,339 15,115 
Selling and marketing4,980 3,831 9,880 10,192 
General and administrative11,557 10,810 22,707 22,061 
Depreciation, amortization and accretion2,457 2,072 5,184 4,218 
Total operating expenses37,332 32,580 75,108 73,954 
% of total revenue104.5 %91.2 %104.7 %101.3 %
Operating (loss) income(1,609)3,159 (3,349)(948)
% of total revenue(4.5)%8.8 %(4.7)%(1.3)%
Interest income61 146 122 509 
Other income (expense)29 101 (37)
(Loss) income before income taxes(1,519)3,406 (3,225)(476)
Benefit from (provision for) income taxes800 353 209 (304)
Net (loss) income$(719)$3,759 $(3,016)$(780)
Basic and diluted net (loss) income per common share$(0.04)$0.20 $(0.16)$(0.04)
Basic weighted average common shares outstanding19,395,364 19,016,853 19,335,081 18,987,469 
Diluted weighted average common shares outstanding19,395,364 19,115,148 19,335,081 18,987,469 
Cash dividends declared per common share0.125 0.125 0.25 0.25 
Key statistics:
Units in service869 915 869 915 
Average revenue per unit (ARPU)$7.32 $7.24 $7.31 $7.27 
Bookings$13,037 $15,411 $27,634 $31,050 
Backlog$45,632 $48,441 $45,632 $48,441 
(a) Slight variations in totals are due to rounding.




SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (a)
(Unaudited and in thousands except share, per share amounts and ARPU)
For the three months ended
6/30/20213/31/202112/31/20209/30/20206/30/20203/31/202012/31/20199/30/2019
Revenue:
Wireless$19,859 $20,120 $20,300 $20,828 $21,078 $21,386 $21,615 $21,814 
Software15,864 15,916 17,180 16,865 14,661 15,881 17,933 17,639 
Total revenue35,723 36,036 37,480 37,693 35,739 37,267 39,548 39,453 
Operating expenses:
Cost of revenue6,973 7,241 7,833 6,544 5,901 8,264 8,051 7,190 
Research and development4,278 4,506 4,166 3,459 2,754 5,449 7,132 7,437 
Technology operations7,087 7,252 7,371 7,357 7,212 7,904 8,083 7,805 
Selling and marketing4,980 4,900 5,004 4,272 3,831 6,361 5,891 5,595 
General and administrative11,557 11,150 10,046 10,994 10,810 11,251 11,531 11,813 
Depreciation, amortization and accretion2,457 2,727 2,503 2,335 2,072 2,146 2,250 2,305 
Goodwill impairment— — 25,007 — — — 8,849 — 
Total operating expenses37,332 37,776 61,930 34,961 32,580 41,375 51,787 42,145 
% of total revenue104.5 %104.8 %165.2 %92.8 %91.2 %111.0 %130.9 %106.8 %
Operating (loss) income(1,609)(1,740)(24,450)2,732 3,159 (4,108)(12,239)(2,692)
% of total revenue(4.5)%(4.8)%(65.2)%7.2 %8.8 %(11.0)%(30.9)%(6.8)%
Interest income61 61 51 127 146 363 350 399 
Other income (expense)29 (27)95 151 101 (137)206 163 
(Loss) income before income taxes(1,519)(1,706)(24,304)3,010 3,406 (3,882)(11,683)(2,130)
Benefit from (provision for) income taxes800 (591)(22,306)155 353 (657)2,172 804 
Net (loss) income$(719)$(2,297)$(46,610)$3,165 $3,759 $(4,539)$(9,511)$(1,326)
Basic net (loss) income per common share$(0.04)$(0.12)$(2.44)$0.17 $0.20 $(0.24)$(0.50)$(0.07)
Diluted net (loss) income per common share(0.04)(0.12)(2.44)0.16 0.20 (0.24)(0.50)(0.07)
Basic weighted average common shares outstanding19,395,364 19,272,786 19,088,329 19,051,502 19,016,853 18,958,716 18,860,020 19,086,811 
Diluted weighted average common shares outstanding19,395,364 19,272,786 19,088,329 19,208,452 19,115,148 18,958,716 18,860,020 19,086,811 
Key statistics:
Units in service869 874 885 898 915 926 938 955 
Average revenue per unit (ARPU)$7.32 $7.34 $7.30 $7.34 $7.24 $7.31 $7.33 $7.32 
Bookings$13,037 $14,597 $16,528 $21,414 $15,411 $15,639 $21,932 $20,421 
Backlog$45,632 $48,849 $50,504 $51,708 $48,441 $49,052 $50,553 $42,604 
(a) Slight variations in totals are due to rounding.



SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS (a)
(In thousands)
6/30/202112/31/2020
ASSETSUnaudited
Current assets:
Cash and cash equivalents$38,127 $48,729 
Short term investments29,998 29,995 
Accounts receivable, net27,483 29,934 
Prepaid expenses8,369 8,958 
Other current assets1,197 1,269 
Total current assets105,174 118,885 
Non-current assets:
Property and equipment, net7,861 7,815 
Operating lease right-of-use assets16,769 14,016 
Capitalized software development, net13,499 10,179 
Goodwill99,175 99,175 
Intangible assets, net— 417 
Deferred income tax assets, net25,969 25,826 
Other non-current assets792 978 
Total non-current assets164,065 158,406 
Total assets$269,239 $277,291 
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable$4,166 $6,685 
Accrued compensation and benefits12,621 14,103 
Deferred revenue25,598 27,686 
Operating lease liabilities5,825 5,264 
Other current liabilities4,305 3,702 
Total current liabilities52,515 57,440 
Non-current liabilities:
Asset retirement obligations7,465 7,289 
Operating lease liabilities12,211 9,456 
Other non-current liabilities2,044 2,493 
Total non-current liabilities21,720 19,238 
Total liabilities74,235 76,678 
Commitments and contingencies
Stockholders' equity:
Preferred stock$— $— 
Common stock
Additional paid-in capital94,276 91,780 
Accumulated other comprehensive loss(1,435)(1,452)
Retained earnings102,161 110,283 
Total stockholders' equity195,004 200,613 
Total liabilities and stockholders' equity$269,239 $277,291 
(a) Slight variations in totals are due to rounding.




SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (a)
(Unaudited and in thousands)
For the six months ended
6/30/20216/30/2020
Operating activities:
Net loss$(3,016)$(780)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation, amortization and accretion5,184 4,218 
Deferred income tax (benefit) expense(291)290 
Stock-based compensation4,020 2,544 
Provisions for doubtful accounts, service credits and other657 673 
Changes in assets and liabilities:
Accounts receivable1,775 (670)
Prepaid expenses and other assets994 475 
Net operating lease liabilities563 (60)
Accounts payable, accrued liabilities and other(3,538)1,142 
Deferred revenue(2,482)(1,373)
Net cash provided by operating activities3,866 6,459 
Investing activities:
Purchases of property and equipment(2,198)(1,895)
Capitalized software development(5,618)(5,300)
Purchase of short-term investments(29,993)(29,877)
Maturity of short-term investments30,000 30,000 
Net cash used in investing activities(7,809)(7,072)
Financing activities:
Cash distributions to stockholders(5,152)(5,008)
Proceeds from issuance of common stock under the Employee Stock Purchase Plan132 166 
Purchase of common stock for tax withholding on vested equity awards(1,656)(903)
Net cash used in financing activities(6,676)(5,745)
Effect of exchange rate on cash17 (117)
Net decrease in cash and cash equivalents(10,602)(6,475)
Cash and cash equivalents, beginning of period48,729 47,361 
Cash and cash equivalents, end of period$38,127 $40,886 
Supplemental disclosure:
Income taxes (refunds received) paid$(42)$148 
(a) Slight variations in totals are due to rounding.




SPOK HOLDINGS, INC.
CONSOLIDATED REVENUE
SUPPLEMENTAL INFORMATION (a)
(Unaudited and in thousands)
For the three months ended
6/30/20213/31/202112/31/20209/30/20206/30/20203/31/202012/31/20199/30/2019
Revenue
Paging$19,135 $19,353 $19,513 $19,961 $19,990 $20,451 $20,826 $21,212 
Non-paging$724 $767 $787 $867 $1,088 $935 $789 $602 
Total wireless revenue$19,859 $20,120 $20,300 $20,828 $21,078 $21,386 $21,615 $21,814 
License$818 $1,507 $1,486 $1,988 $749 $955 $1,711 $2,723 
Services$4,865 $4,354 $4,778 $4,772 $3,812 $4,549 $4,947 $4,202 
Equipment$482 $616 $961 $554 $601 $725 $1,125 $689 
Subscription$90 $45 $42 $24 $— $— $— $— 
Operations revenue$6,255 $6,522 $7,267 $7,338 $5,162 $6,229 $7,783 $7,614 
Maintenance revenue$9,609 $9,394 $9,913 $9,527 $9,499 $9,652 $10,150 $10,025 
Total software revenue$15,864 $15,916 $17,180 $16,865 $14,661 $15,881 $17,933 $17,639 
Total revenue$35,723 $36,036 $37,480 $37,693 $35,739 $37,267 $39,548 $39,453 
(a) Slight variations in totals are due to rounding.



SPOK HOLDINGS, INC.
CONSOLIDATED OPERATING EXPENSES
SUPPLEMENTAL INFORMATION (a)
(Unaudited and in thousands)
For the three months ended
6/30/20213/31/202112/31/20209/30/20206/30/20203/31/202012/31/20199/30/2019
Cost of revenue
Payroll and related$4,920 $5,369 $5,447 $4,941 $4,350 $5,785 $5,222 $5,099 
Cost of sales1,427 1,251 1,740 1,064 1,098 1,940 2,278 1,567 
Stock-based compensation285 322 136 148 134 119 42 21 
Other341 299 510 391 319 420 509 503 
Total cost of revenue6,973 7,241 7,833 6,544 5,901 8,264 8,051 7,190 
Research and development
Payroll and related4,333 4,475 4,358 4,147 4,115 4,761 5,056 5,083 
Outside services2,060 2,277 2,358 2,113 1,803 1,584 1,742 2,027 
Capitalized software development(2,698)(2,920)(3,046)(2,906)(3,596)(1,705)— — 
Stock-based compensation305 475 246 240 243 236 113 102 
Other278 199 250 (135)189 573 221 225 
Total research and development4,278 4,506 4,166 3,459 2,754 5,449 7,132 7,437 
Technology operations
Payroll and related2,323 2,467 2,467 2,246 2,213 2,712 2,656 2,823 
Site rent3,143 3,196 3,313 3,467 3,399 3,398 3,669 3,269 
Telecommunications825 837 857 949 961 1,001 1,026 1,016 
Stock-based compensation131 137 48 52 47 43 32 30 
Other665 615 686 643 592 750 700 667 
Total technology operations7,087 7,252 7,371 7,357 7,212 7,904 8,083 7,805 
Selling and marketing
Payroll and related3,161 3,135 2,912 2,773 2,538 3,583 3,382 3,524 
Commissions1,244 1,105 1,178 1,059 852 1,212 1,158 1,114 
Stock-based compensation254 319 192 208 194 172 164 137 
Advertising and events247 161 539 151 160 784 1,034 703 
Other74 180 183 81 87 610 153 117 
Total selling and marketing4,980 4,900 5,004 4,272 3,831 6,361 5,891 5,595 
General and administrative
Payroll and related3,564 3,818 3,373 3,476 3,355 4,134 3,974 4,220 
Stock-based compensation806 986 726 968 744 612 770 674 
Facility rent, office, and technology costs2,484 2,480 2,412 178 628 43 56 402 
Outside services2,219 1,825 1,584 2,259 2,276 2,068 1,952 2,369 
Taxes, licenses and permits1,117 1,081 484 2,148 2,043 2,036 2,350 2,004 
Bad debt328 106 202 994 804 859 1,000 888 
Other1,039 854 1,265 971 960 1,499 1,429 1,256 
Total general and administrative11,557 11,150 10,046 10,994 10,810 11,251 11,531 11,813 
Depreciation, amortization and accretion2,457 2,727 2,503 2,335 2,072 2,146 2,250 2,305 
Goodwill impairment— — 25,007 — — — 8,849 — 
Operating expenses$37,332 $37,776 $61,930 $34,961 $32,580 $41,375 $51,787 $42,145 
Capital expenditures$1,480 $727 $638 $934 $846 $1,063 $679 $1,378 
(a) Slight variations in totals are due to rounding.



SPOK HOLDINGS, INC.
UNITS IN SERVICE ACTIVITY, MARKET SEGMENT, CHURN
AND AVERAGE REVENUE PER UNIT (ARPU) (a)
(Unaudited and in thousands)
For the three months ended
6/30/20213/31/202112/31/20209/30/20206/30/20203/31/202012/31/20199/30/2019
Paging units in service
Beginning units in service (000's)874 885 898 915 926 938 955 977 
Gross placements31 20 20 25 35 24 22 28 
Gross disconnects(36)(31)(33)(42)(46)(36)(39)(50)
Net change(5)(11)(13)(17)(11)(12)(17)(22)
Ending units in service869 874 885 898 915 926 938 955 
End of period units in service % of total (b)
Healthcare84.5 %84.1 %83.6 %83.7 %83.6 %82.6 %82.4 %81.7 %
Government4.9 %4.8 %5.3 %5.3 %5.5 %5.4 %5.4 %5.5 %
Large enterprise4.1 %4.3 %4.3 %4.3 %4.4 %5.5 %5.5 %6.1 %
Other(b)6.4 %6.8 %6.8 %6.6 %6.6 %6.5 %6.6 %6.7 %
Total100.0 %100.0 %100.0 %100.0 %100.0 %100.0 %100.0 %100.0 %
Account size ending units in service (000's)
1 to 100 units58 59 61 63 65 67 69 72 
101 to 1,000 units155 163 167 167 165 171 173 175 
>1,000 units656 652 657 668 685 688 696 708 
Total869 874 885 898 915 926 938 955 
Account size net loss rate(c)
1 to 100 units(1.7)%(3.3)%(3.2)%(2.9)%(3.1)%(3.0)%(3.8)%(2.1)%
101 to 1,000 units(4.9)%(2.4)%— %1.5 %(4.2)%(1.0)%(1.0)%(2.4)%
>1,000 units0.6 %(0.8)%(1.6)%(2.5)%(0.4)%(1.2)%(1.8)%(2.2)%
Total(0.6)%(1.2)%(1.4)%(1.9)%(1.3)%(1.3)%(1.8)%(2.2)%
Account size ARPU
1 to 100 units$11.69 $11.72 $11.62 $11.80 $11.65 $12.01 $11.99 $11.84 
101 to 1,000 units8.35 8.33 8.35 8.37 8.24 8.34 8.31 8.41 
>1,000 units6.68 6.68 6.62 6.67 6.57 6.59 6.62 6.59 
Total$7.32 $7.34 $7.30 $7.34 $7.24 $7.31 $7.33 $7.32 
(a) Slight variations in totals are due to rounding.
(b) Other includes hospitality, resort and indirect units
(c) Net loss rate is net current period placements and disconnected units in service divided by prior period ending units in service.




SPOK HOLDINGS, INC.
RECONCILIATION OF NET (LOSS) INCOME TO EBITDA (a)
(Unaudited and in thousands)
For the three months endedFor the six months ended
6/30/20216/30/20206/30/20216/30/2020
Net (loss) income$(719)$3,759 $(3,016)$(780)
Add back:
(Benefit from) provision for income taxes(800)(353)(209)304 
Other (income) expenses(29)(101)(2)37 
Interest income(61)(146)(122)(509)
Operating (loss) income(1,609)3,159 (3,349)(948)
Depreciation, amortization and accretion2,457 2,072 5,184 4,218 
EBITDA$848 $5,231 $1,835 $3,270 
Capitalized software development costs(2,698)(3,596)(5,618)(5,300)
Stock-based compensation
1,781 1,362 4,020 2,544 
Adjusted EBITDA$(69)$2,997 $237 $514 
(a) Slight variations in totals are due to rounding.

RECONCILIATION OF OPERATING EXPENSES TO ADJUSTED OPERATING EXPENSES (a)
(Unaudited and in thousands)
For the three months endedFor the six months ended
6/30/20216/30/20206/30/20216/30/2020
Operating expenses$37,332 $32,580 $75,108 $73,954 
Add back:
Depreciation, amortization and accretion(2,457)(2,072)(5,184)(4,218)
Capitalized software development costs2,698 3,596 5,618 5,300 
Adjusted operating expenses$37,573 $34,104 $75,542 $75,036 
(a) Slight variations in totals are due to rounding.

(Unaudited and in millions)
Current Guidance
Full Year 2021
Operating expenses$149.7 to$155.7 
Add back:
Depreciation, amortization and accretion(10.2)(10.2)
Capitalized software development costs11.5 11.5 
Adjusted operating expenses$151.0 $157.0