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EX-99.2 - EX-99.2 - Customers Bancorp, Inc.investorpresentation4qin.htm
8-K - 8-K - Customers Bancorp, Inc.cubi-20210127.htm

Exhibit 99.1
bancorpa261a.jpg    
Customers Bancorp, Inc.
701 Reading Avenue
West Reading, PA 19611
Contacts:
Jay Sidhu, Chairman & CEO 610-935-8693
Richard Ehst, President & COO 610-917-3263
Carla Leibold, CFO 484-923-8802
Sam Sidhu, Head of Corporate Development 212-843-2485
Customers Bancorp Reports Record Fourth Quarter 2020 Results
Net Income of $52.8 million, or $1.65 Per Diluted Share,
up 121% over Fourth Quarter 2019
Record Full Year 2020 Net Income of $118.5 million or $3.74 Per Diluted Share, up 83% over Full Year 2019
Q4 2020: ROAA of 1.23%, ROCE of 24.26%, and Adjusted PTPP ROAA of 1.63%

BankMobile divestiture completed on January 4, 2021. Holders of Customers Bancorp's common stock as of December 18, 2020 received an aggregate of 4.9 million shares of BM Technologies, Inc. common stock as special distribution valued at $14.87 per share at the closing date of the transaction, or having a market value of approximately $73 million.
Q4 2020 core earnings (a non-GAAP measure) were $52.6 million or $1.65 per diluted share, up 121% over Q4 2019.
Adjusted pre-tax pre-provision net income (a non-GAAP measure) for Q4 2020 was $74.9 million, an increase of 67.6% over Q4 2019. Q4 2020 adjusted pre-tax pre-provision return on average assets (a non-GAAP measure) was 1.63%.
Q4 2020 results include a net benefit to (or release from) provision for credit losses on loans and leases of $2.9 million. At December 31, 2020, the coverage of credit loss reserves for loans and leases held for investment, excluding Paycheck Protection Program ("PPP") loans (a non-GAAP measure), was 1.90%, up from 0.77% at December 31, 2019.
Non-performing assets were 0.39% of total assets at December 31, 2020 compared to 0.34% at September 30, 2020. Our allowance for credit losses equaled 204% of non-performing loans at December 31, 2020, down from 245% at September 30, 2020.
Total revenues in Q4 2020 were up 3.9% linked-quarter and 41.9% on a year-over-year basis. Strong revenue growth was driven by an expansion in the net interest margin (excluding the impact of PPP loans (a non-GAAP measure), and the recognition of deferred origination fees and interest income on PPP loans).
Net interest income for Q4 2020 grew $15.5 million or 14.4% over the prior quarter and $45.4 million or 58.4% over Q4 2019. Net interest income, excluding the impact of PPP loans (a non-GAAP measure), increased by $10.3 million or 11.7% over Q3 2020 and $20.1 million or 25.9% over Q4 2019.
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Q4 2020 net interest margin (a non-GAAP measure) increased 28 basis points from Q3 2020 to 2.78%, mostly due to PPP loans at an average yield of 2.45%. Q4 2020 net interest margin, excluding the impact of PPP loans (a non-GAAP measure), was 3.04%, an 18 basis point increase from Q3 2020 and a 15 basis point increase from Q4 2019.
Total loans and leases increased $5.8 billion or 57.5% year-over-year driven by PPP loans of $4.6 billion and strong growth in short-term commercial loans to mortgage companies of $1.4 billion. Total loans and leases, excluding PPP loans, increased $1.2 billion or 12.1% year-over-year.
Total deposits increased $2.7 billion or 30.8% year-over-year, which included a $2.2 billion or 83.9% increase in demand deposits. The total cost of deposits dropped to 0.58% in Q4 2020, a decline of 107 basis points from 1.65% in the year-ago quarter.
Total deferments declined to $218.5 million or 2.0% of total loans and leases excluding PPP loans (a non-GAAP measure) at December 31, 2020, down from $750.5 million or 7.3% of total loans and leases excluding PPP loans (a non-GAAP measure) at July 24, 2020.
Commercial criticized loans as a percent of total loans and leases, excluding PPP loans (a non-GAAP measure), remained relatively low at 4.05% at December 31, 2020.

West Reading, PA, January 27, 2021 - Customers Bancorp, Inc. (NYSE: CUBI), the parent company of Customers Bank (collectively “Customers” or "CUBI"), today reported fourth quarter 2020 ("Q4 2020") net income to common shareholders of $52.8 million or $1.65 per diluted share, up from third quarter 2020 ("Q3 2020") net income to common shareholders of $47.1 million or $1.48 per diluted share. Core earnings for Q4 2020 totaled $52.6 million or $1.65 per diluted share, up from Q3 2020 core earnings of $38.2 million or $1.20 per diluted share (non-GAAP measures). Net interest margin, tax equivalent ("NIM") expanded 28 basis points during Q4 2020 to 2.78% from 2.50% in Q3 2020 (non-GAAP measures). NIM excluding PPP loans expanded 18 basis points to 3.04% in Q4 2020 from 2.86% in Q3 2020 (non-GAAP measures). ROAA for Q4 2020 was 1.23%, up 11 basis points from Q3 2020 ROAA of 1.12%. ROCE for Q4 2020 was 24.26%, up 121 basis points from Q3 2020 ROCE of 23.05%.

Full year 2020 ("FY 2020") net income to common shareholders was $118.5 million or $3.74 per diluted share, up from full year 2019 ("FY 2019") net income to common shareholders of $64.9 million or $2.05 per diluted share. Core earnings for FY 2020 totaled $110.6 million or $3.49 per diluted share, compared to core earnings of $72.0 million or $2.28 per diluted share for FY 2019 (non-GAAP measures). FY 2020 NIM declined 4 basis points to 2.71% from FY 2019 NIM of 2.75% (non-GAAP measures). FY 2020 NIM excluding PPP loans expanded 21 basis points to 2.96% from FY 2019 NIM of 2.75% (non-GAAP measures). ROAA for FY 2020 was 0.85%, up 11 basis points from FY 2019 ROAA of 0.74%. ROCE for FY 2020 was 14.55%, up 625 basis points from FY 2019 ROCE of 8.30%.

“In a year of extraordinary circumstances, our institution rose to the challenge of supporting our team members and their families, our communities and our clients by providing outstanding customer service and responsiveness at a time when it was needed most,” remarked Customers Bancorp Chairman and CEO, Jay Sidhu. “In providing approximately 100,000 small businesses and nonprofits access to Paycheck Protection Program loans, we were able to help save thousands of jobs in the communities we serve and improve the financial position of Customers Bank at the same time. We generated record earnings in 2020, driven by expansion of NIM as well as PPP related income and expansion in our core net interest margin. We achieved these results while maintaining superior asset quality during the pandemic and significantly improving the quality of our funding mix. And in early January, as promised, we successfully completed the divestiture of BankMobile, and are pleased to provide a special distribution of BM Technologies, Inc. (BMTX) stock to our shareholders with current market value of about $75 million,” Mr. Sidhu concluded.

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Key Balance Sheet Trends

Total loans and leases increased $5.8 billion, or 57.5%, to $15.8 billion at December 31, 2020 compared to the year-ago period. PPP loans originated directly or through fintech partnerships were $4.6 billion at December 31, 2020. Additionally, the loan mix improved year-over-year as commercial loans to mortgage companies increased $1.4 billion to $3.7 billion, commercial and industrial loans and leases increased $473.1 million to $2.3 billion, construction loans increased $23.3 million to $140.9 million, and commercial real estate owner occupied loans increased $20.4 million to $572.3 million. The commercial loans to mortgage companies trend has been a function of greater refinance activity due to sharply lower interest rates, an increase in home purchase volumes, and market share gains from other banks. These increases in loans and leases were partially offset by planned decreases in multi-family loans of $628.9 million to $1.8 billion and residential mortgages of $62.8 million to $323.3 million. “Looking ahead, we see continued growth in core C&I loans offsetting some of the expected decreases in loans to mortgage companies," stated Sidhu.

Total deposits increased $2.7 billion, or 30.8%, to $11.3 billion at December 31, 2020 compared to the year-ago period. Total demand deposits increased $2.2 billion, or 83.9%, to $4.7 billion, money market deposits increased $1.1 billion, or 32.1%, to $4.6 billion, and savings deposits increased $395.6 million, or 43.0%, to $1.3 billion. These increases were offset, in part, by a decrease in time deposits of $1.0 billion, or 60.9%, to $651.9 million. The total cost of deposits declined by 107 basis points to 0.58% in Q4 2020 from 1.65% in the year-ago quarter.

Customers' experienced moderate declines in regulatory capital ratios in 2020, driven by strong growth in commercial loans to mortgage companies of $1.4 billion. However, Customers Bancorp's tangible common equity (a non-GAAP measure) increased by $65.2 million to $885 million at December 31, 2020 from $820 million at December 31, 2019, and the tangible book value per common share (a non-GAAP measure) increased to $27.92 at December 31, 2020 from $26.17 at December 31, 2019. "This increase in tangible common equity and tangible book value per common share was achieved in spite of a decrease in retained earnings of $61 million recorded on January 1, 2020 upon the adoption of CECL," commented Mr. Sidhu. Customers remains well capitalized by all regulatory measures. At the Customers Bancorp level, the total risk based capital ratio (estimate) and tangible common equity to tangible assets ratio ("TCE ratio"), excluding PPP loans (a non-GAAP measure), were 11.9% and 6.4%, respectively, at December 31, 2020. At September 30, 2020, Customers Bancorp's total risk based capital ratio and TCE ratio, excluding PPP loans (a non-GAAP measure), were 11.3% and 5.9%, respectively."As a consequence of PPP related income and a potential cyclical decline in residential mortgage activity, we expect our capital levels to increase sharply in 2021 and be in the 7.5% or higher range by December 31, 2021," commented Customers Bancorp CFO, Carla Leibold.

Loan Portfolio Management During the COVID-19 Crisis

Over the last decade, Customers has developed a suite of commercial and retail loan products with one particularly important common denominator: relatively low credit risk assumption. The Bank’s multifamily, mortgage warehouse, and specialty finance lines of business, for example, are characterized by conservative underwriting standards and low loss rates. Because of this emphasis, the Bank’s credit quality to-date has been healthy despite a highly adverse economic environment. Maintaining strong asset quality also requires a highly active portfolio monitoring process. In addition to frequent client outreach and monitoring at the individual loan level, Customers employs a bottom-up data driven approach to analyze its commercial portfolio.

Strong commercial loan portfolio with very low concentration in COVID-19 impacted industries and CRE
Total commercial deferments declined to $202.1 million or 1.8% of total loans and leases, excluding PPP loans (a non-GAAP measure), at December 31, 2020, down from $277 million, or 2.4% of total loans and leases, excluding PPP loans, at September 30, 2020. Of the $202.1 million in total commercial deferments, $107.4 million or 53.1% were principal only deferments. Customers' commercial deferments peaked at about $1.2 billion earlier this year.
Exposure to industry segments significantly impacted by COVID-19 is not substantial. At December 31, 2020, Customers had $87 million in energy and utilities exposure; $62 million in colleges and universities (no deferments requested); $72 million in CRE retail sales exposure (mostly auto sales; with no deferments); $30 million in franchise restaurants and dining (with no deferments); and $27 million in entertainment only businesses (with no deferments).
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At year-end, the hospitality portfolio was $406 million or 3.6% of total loans and leases excluding PPP loans, with $126 million in deferment. Approximately 79% ($318 million) represents “flagged” facilities, with the majority of the non-flagged being high-end destination hotels in Cape May (NJ), Avalon (NJ), and Long Island (NY). The majority of the hotels, based on our recent assessment, have sufficient cash resources to get through the COVID-19 crisis and, for those who may need assistance, the Bank is working with them to bridge any potential cash flow gaps.
At December 31, 2020, the healthcare portfolio was approximately $359 million, comprised predominantly of skilled nursing, which has been deemed an essential business and through a number of federal and state actions has been provided immunity from liability for COVID-19 related deaths. No deferments have been requested and there are no delinquencies.
The multi-family portfolio is highly seasoned, with an average loan to value of 61% as of quarter-end. 55% of the portfolio was in New York City, of which 69% was in rent controlled/regulated properties. As of December 31, 2020, $11 million of the portfolio was on deferment.
At December 31, 2020, investment CRE had a loan to value of 64%, with approximately 30% of the portfolio housed in the New York, Philadelphia, and Boston metro and surrounding markets. As of December 31, 2020, $29 million of the portfolio was on deferment.

Consumer installment, mortgage and home equity loan portfolio continues to perform well
Total consumer-related deferments declined to $16.4 million, or 0.1% of total loans and leases, excluding PPP loans (a non-GAAP measure), at December 31, 2020, down from $25 million, or 0.2% of total loans and leases, excluding PPP loans, at September 30, 2020.
The $1.2 billion consumer installment loan portfolio outperformed industry peers with deferments dropping to 0.8% and 30+ DPD delinquency at only 1.1%. Strong credit quality (avg. FICO at origination: 740), low concentration in at-risk job segments, and outstanding performance of CB Direct originations have resulted in solid results through the end of Q4 2020.
The consumer installment portfolio has been managed to moderate growth and strengthening credit quality, by replacing run-off with CB Direct originations with strong FICO scores.

Aggressively addressing non-performing assets
During January 2021, Customers sold a collateral dependent loan secured by a hotel property in Massachusetts. This loan made up approximately 24% of non-performing assets as of December 31, 2020. “We expect our credit quality to improve or stay unchanged over the next few quarters,” stated Sidhu.

Key Profitability Trends

Net Interest Income

Net interest income totaled $122.9 million in Q4 2020, an increase of $15.5 million from Q3 2020, primarily due to a $480.9 million increase in average interest-earning assets. Earning assets were driven by increases in commercial loans to mortgage companies, commercial and industrial loans and leases, and investment securities. The benefit of this growth resulted in a 28 basis point linked-quarter increase in NIM (a non-GAAP measure) to 2.78%. Compared to Q3 2020, total loan yields increased 21 basis points to 3.62%. The increase is attributable to increased originations of commercial loans to mortgage companies, commercial and industrial loans and leases, and PPP loan forgiveness which accelerated the recognition of net deferred loan origination fees. This increase is partially offset by lower market interest rates due to the Federal Reserve's forecast of interest rates at zero through 2023. The cost of interest-bearing deposits in Q4 2020 decreased by 9 basis points to 0.76% due to the decline in market interest rates and strategic decisions to reallocate deposit funding to lower cost deposits. Borrowing costs decreased by 3 basis points to 0.94% primarily due to the utilization of the FRB PPP Liquidity Facility, costing 0.35%, to fund PPP loans.

Provision for Credit Losses

The provision for credit losses on loans and leases in Q4 2020, which was calculated under the CECL accounting standard effective January 1, 2020, was a $2.9 million benefit to (or release from) the provision, compared to a $13.0 million provision in Q3 2020. The decrease in Q4 2020 primarily resulted from an improvement in forecasts of macroeconomic conditions since Q3 2020. The allowance for credit losses on loans and leases represented 1.9% of total loans and leases receivable, excluding PPP loans (a non-GAAP measure) at December 31, 2020, compared to just over
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2.0% at September 30, 2020, and 0.8% at December 31, 2019. Customers' non-performing loans at December 31, 2020 were only 0.45% of total loans and leases. Our Q4 2020 non-performing loans were impacted by one commercial real estate credit, which was resolved during January 2021, reducing the non performing asset ratio to 0.30% of the assets (a non-GAAP measure).

Non-Interest Income

Non-interest income totaled $23.8 million for Q4 2020, a decrease of $10.0 million compared to Q3 2020. The decrease in non-interest income primarily resulted from decreases of $11.7 million in gain on sale of investment securities, $0.7 million in mortgage banking income, $0.4 million in interchange and card revenue, and $0.7 million in other non-interest income, partially offset by increases of $1.4 million in gain on sale of SBA and other loans, a $1.1 million increase in unrealized gains on equity securities issued by a foreign entity, $0.4 million in mortgage warehouse transactional fees, and $0.3 million in commercial lease income.

The decrease in gain on sale of investment securities primarily resulted from the sale of $58.4 million of agency-guaranteed mortgage-backed securities and $70.0 million in corporate notes in Q3 2020, compared to sales of $10 million in corporate notes during Q4 2020. The decrease in mortgage banking income was mainly related to unrealized losses on derivatives. The decrease in interchange and card revenue primarily resulted from lower debit card spending volume. The decrease in other non-interest income was driven by an unrealized loss on a loan held for sale of $1.1 million during Q4 2020, partially offset by a net derivative valuation adjustment of $0.2 million due to changes in market interest rates and increased SERP income of $0.3 million. The increase in gain on sale of SBA and other loans was driven by increased sales volume. The increase in unrealized gains on equity securities issued by a foreign entity primarily resulted from an increase in the valuation of those securities. The increase in mortgage warehouse transactional fees primarily resulted from an increase in transaction volume due to continued low market interest rates. The increase in commercial lease income was driven by continued organic growth in volume.

Non-Interest Expense

Non-interest expense totaled $71.2 million for Q4 2020, an increase of $5.6 million compared to Q3 2020. The increase in non-interest expense primarily resulted from increases of $5.3 million in other non-interest expense, $1.1 million in salaries and employee benefits, $0.9 million in provision for operating losses, and $0.3 million in commercial lease depreciation, partially offset by decreases of $1.1 million in FDIC assessments, $0.7 million in loan workout expenses, and $0.4 million in occupancy expenses. The increase in other non-interest expense primarily resulted from a decrease in operating cost reimbursements from Customers' white label partnership. The increase in salaries and employee benefits was primarily due to lower stock based compensation expense in Q3 2020. The increase in provision for operating losses primarily resulted from an increase in the estimate for fraud related losses. The increase in commercial lease depreciation was driven by continued organic growth in volume. The decrease in FDIC assessments, non-income taxes and regulatory fees was a function of an increase in FDIC assessment rates due to the temporary utilization of brokered deposits to fund PPP loans in Q3 2020. The decrease in loan workout expenses primarily resulted from lower costs related to the workout of two commercial relationships in Q3 2020. The decrease in occupancy expenses primarily resulted from a decrease in rent expense as we continue to reassess our office spaces and branches.

Taxes

Income tax expense increased by $10 million to $22.2 million in Q4 2020 from $12.2 million in Q3 2020 due to higher pre-tax income and effective tax rate. The effective tax rate increased to 28.3% for Q4 2020 compared to 19.5% for Q3 2020 primarily due to a lower annual benefit from investment tax credits than what was estimated in Q3 2020. Customers expects the full-year 2021 effective tax rate to be approximately 21% to 22%.

Outlook

“Looking ahead, we are very optimistic about the prospects of our company. The ongoing digital transformation of Customers Bancorp has positioned us well to be a major participant in the second round of PPP and to incubate new lines of businesses that leverage our fintech relationships. We expect our tangible common equity and regulatory capital levels to achieve targeted levels within the next 18 months and our credit quality to remain in line with or better than peers. The financial benefits of PPP aside, we project our recurring earnings power to expand well above the $4.00 level during 2021 and remain on track to achieve $6.00 in core EPS in 2026,” concluded Mr. Sidhu.


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Our updated financial guidance is as follows:
Loan growth, excluding PPP and mortgage warehouse balances, is expected to average in the mid-to-high single digits over the next several quarters.
The balance of commercial loans to mortgage companies is expected to decline to $2.8-$3.2 billion at March 31, 2021 and $1.6-$2.4 billion at December 31, 2021.
The Total Capital Ratio is expected to exceed 13.0% by year-end 2021. The TCE-to-TA ratio excluding PPP loans is expected to be 7.5-8.0% by year-end 2021.
We project the NIM excluding PPP loans to expand into the 3.10%-3.30% range by Q4 2021.
Impacted by the divestiture of BankMobile, we project non-interest income of $9.0-11.0 million and operating expenses of $59.0-$61.0 million in Q1 2021 (excluding BankMobile related severance expense).
We project an effective tax rate for 2021 of 21.0%-22.0%, down from 24.7% in 2020.
Our earnings trend is likely to be volatile over the next several quarters owing to our participation in PPP. We expect to earn at least $4.00 in core EPS in 2021, at least $4.50 in core EPS in 2023, and remain on track to earn $6.00 in core EPS in 2026. Our core EPS guidance includes the net interest income expected to be earned on the PPP loans.

2021 NIM expansion is expected to be achieved by:
Remixing the loan portfolio away from commercial loans to mortgage companies toward other C&I categories and consumer loans.
Bringing our cost of deposits to around 40 basis points during 2021.

BankMobile Technologies, Inc.:
On January 4, 2021, Customers completed the previously announced divestiture of BankMobile Technologies Inc. (“BMT”), the technology arm of the BankMobile segment, to Megalith Financial Acquisition Corp., a Delaware corporation ("Megalith"). In connection with the closing of the divestiture, Megalith changed its name to “BM Technologies, Inc.” ("BMTX"). Beginning in first quarter of 2021, BMT’s historical financial results for periods prior to the divestiture will be reflected in Customers consolidated financial statements as discontinued operations.
All Customers Bancorp shareholders on record on December 18, 2020 received approximately $73 million in value of BMTX stock at closing date of the transaction in the form of special distribution.

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Status Report on Main Strategic Priorities Articulated at Last Analysts Day
Goal #1: Top Quartile Profitability with 1.25% Core ROAA in 2-3 years.

Result: Achieved 1.22% in Core ROAA (a non-GAAP measure) in Q4 2020.

Goal #2: Achieve NIM expansion to 2.75% or greater by Q4 2019, with full year 2019 NIM above 2.70%, through an expected shift in asset and funding mix.

Result: Achieved NIM of 2.78% in Q4 2020. NIM, excluding PPP loans (a non-GAAP measure), was 3.04% in Q4 2020.

Goal #3: BankMobile growth and maturity was expected with profitability achieved by year end 2019.

Result: BankMobile was profitable, and BMT was divested on January 4, 2021 resulting in the special distribution of approximately 4.9 million shares of BMTX common stock to Customers Bancorp shareholders.

Goal #4: Efficiency improvement.

Result: Customers' efficiency ratio was 48.98% in Q4 2020, down from 50.71% in Q3 2020 and 56.98% in Q4 2019.

Goal #5: Growth in core deposits.

Result: Demand Deposit Accounts ("DDAs") grew 84% year-over-year.

Goal #6: Maintain strong credit quality and superior risk management.

Result: Non-performing loans ("NPLs") were only 0.45% of total loans and leases at December 31, 2020. NPLs decreased by $17 million in January 2021. We remain very focused on a strong Risk Management culture throughout our company.




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Webcast

Date:            Thursday, January 28, 2021        
Time:            9:00 AM EDT        
The live audio webcast, presentation slides, and earnings press release will be made available at https://www.customersbank.com/investor-relations/ and at the Customers Bancorp 4th Quarter Earnings Webcast.

The fourth quarter 2020 earnings press release will be issued after the market close on Wednesday, January 27, 2021.

You may submit questions in advance of the live webcast by emailing Customers' Communications & Marketing Director, David Patti at dpatti@customersbank.com; questions may also be asked during the webcast through the webcast application.

The webcast will be archived for viewing on the Customers Bancorp Investor Relations page and available beginning approximately two hours after the conclusion of the live event.

Institutional Background

Customers Bancorp, Inc. is a bank holding company located in West Reading, Pennsylvania engaged in banking and related businesses through its bank subsidiary, Customers Bank. Customers Bank is a community-based, full-service bank with assets of approximately $18.4 billion at December 31, 2020. A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender that provides a range of banking services to small and medium-sized businesses, professionals, individuals and families through offices in Pennsylvania, Illinois, New York, Rhode Island, Massachusetts, New Hampshire and New Jersey. Committed to fostering customer loyalty, Customers Bank uses a High Tech/High Touch strategy that includes use of industry-leading technology to provide customers better access to their money, as well as Concierge Banking® by appointment at customers’ homes or offices 12 hours a day, seven days a week. Customers Bank offers a continually expanding portfolio of loans to small businesses, multi-family projects, mortgage companies and consumers.

Customers Bancorp, Inc.'s voting common shares are listed on the New York Stock Exchange under the symbol CUBI. Additional information about Customers Bancorp, Inc. can be found on the Company’s website, www.customersbank.com.

“Safe Harbor” Statement
In addition to historical information, this press release may contain “forward-looking statements” within the meaning of the ”safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include statements with respect to Customers Bancorp, Inc.’s strategies, goals, beliefs, expectations, estimates, intentions, capital raising efforts, financial condition and results of operations, future performance and business. Statements preceded by, followed by, or that include the words “may,” “could,” “should,” “pro forma,” “looking forward,” “would,” “believe,” “expect,” “anticipate,” “estimate,” “intend,” “plan,” or similar expressions generally indicate a forward-looking statement. These forward-looking statements involve risks and uncertainties that are subject to change based on various important factors (some of which, in whole or in part, are beyond Customers Bancorp, Inc.’s control). Numerous competitive, economic, regulatory, legal and technological events and factors, among others, could cause Customers Bancorp, Inc.’s financial performance to differ materially from the goals, plans, objectives, intentions and expectations expressed in such forward-looking statements, including: the adverse impact on the U.S. economy, including the markets in which we operate, of the coronavirus outbreak, and the impact of a slowing U.S. economy and increased unemployment on the performance of our loan and lease portfolio, the market value of our investment securities, the demand for our products and services and the availability of sources of funding; the effects of actions by the federal government, including the Board of Governors of the Federal Reserve System and other government agencies, that effect market interest rates and the money supply; actions that we and our customers take in response to these developments and the effects such actions have on our operations, products, services and customer relationships; and the effects of changes in accounting standards or policies, including Accounting Standards Update ("ASU")
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2016-13, Financial Instruments—Credit Losses ("CECL"). Customers Bancorp, Inc. cautions that the foregoing factors are not exclusive, and neither such factors nor any such forward-looking statement takes into account the impact of any future events. All forward-looking statements and information set forth herein are based on management’s current beliefs and assumptions as of the date hereof and speak only as of the date they are made. For a more complete discussion of the assumptions, risks and uncertainties related to our business, you are encouraged to review Customers Bancorp, Inc.’s filings with the Securities and Exchange Commission, including its most recent annual report on Form 10-K for the year ended December 31, 2019, subsequently filed quarterly reports on Form 10-Q and current reports on Form 8-K, including any amendments thereto, that update or provide information in addition to the information included in the Form 10-K and Form 10-Q filings, if any. Customers Bancorp, Inc. does not undertake to update any forward-looking statement whether written or oral, that may be made from time to time by Customers Bancorp, Inc. or by or on behalf of Customers Bank, except as may be required under applicable law.
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Q4 2020 Overview
The following table presents a summary of key earnings and performance metrics for the quarter ended December 31, 2020 and the preceding four quarters:
CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
EARNINGS SUMMARY - UNAUDITED
(Dollars in thousands, except per share data and stock price data)Q4Q3Q2Q1Q4Year Ended
December 31,
2020202020202020201920202019
GAAP Profitability Metrics:
Net income available to common shareholders$52,831 $47,085 $19,137 $(515)$23,911 $118,537 $64,868 
Per share amounts:
Earnings per share - basic$1.67 $1.49 $0.61 $(0.02)$0.76 $3.76 $2.08 
Earnings per share - diluted$1.65 $1.48 $0.61 $(0.02)$0.75 $3.74 $2.05 
Book value per common share (1)
$28.37 $26.43 $25.08 $23.74 $26.66 $28.37 $26.66 
CUBI stock price (1)
$18.18 $11.20 $12.02 $10.93 $23.81 $18.18 $23.81 
CUBI stock price as % of book value (1)
64 %42 %48 %46 %89 %64 %89 %
Average shares outstanding - basic31,638,447 31,517,504 31,477,591 31,391,151 31,306,813 31,506,699 31,183,841 
Average shares outstanding - diluted31,959,100 31,736,31131,625,771 31,391,151 31,876,341 31,727,784 31,646,216 
Shares outstanding (1)
31,705,088 31,555,124 31,510,287 31,470,026 31,336,791 31,705,088 31,336,791 
Return on average assets ("ROAA")1.23 %1.12 %0.62 %0.11 %0.97 %0.85 %0.74 %
Return on average common equity ("ROCE")24.26 %23.05 %9.97 %(0.26)%11.58 %14.55 %8.30 %
Efficiency ratio48.98 %50.71 %58.44 %66.03 %56.98 %55.11 %65.15 %
Non-GAAP Profitability Metrics (2):
Core earnings$52,648 $38,210 $19,174 $603 $23,843 $110,634 $72,013 
Adjusted pre-tax pre-provision net income$74,883 $64,176 $50,766 $38,595 $44,676 $228,420 $135,558 
Per share amounts:
Core earnings per share - diluted$1.65 $1.20 $0.61 $0.02 $0.75 $3.49 $2.28 
Tangible book value per common share (1)
$27.92 $25.97 $24.62 $23.27 $26.17 $27.92 $26.17 
CUBI stock price as % of tangible book value (1)
65 %43 %49 %47 %91 %65 %91 %
Core ROAA1.22 %0.93 %0.62 %0.15 %0.97 %0.80 %0.81 %
Core ROCE24.17 %18.71 %9.99 %0.30 %11.55 %13.58 %9.21 %
Adjusted ROAA - pre-tax and pre-provision1.63 %1.43 %1.39 %1.34 %1.57 %1.46 %1.27 %
Adjusted ROCE - pre-tax and pre-provision32.82 %29.74 %24.59 %17.41 %19.89 %26.31 %15.49 %
Net interest margin, tax equivalent 2.78 %2.50 %2.65 %2.99 %2.89 %2.71 %2.75 %
Net interest margin, tax equivalent, excluding PPP loans3.04 %2.86 %2.97 %2.99 %2.89 %2.96 %2.75 %
Core efficiency ratio47.97 %49.81 %55.39 %63.33 %56.76 %53.40 %62.78 %
Asset Quality:
Net charge-offs $8,472 $17,299 $10,325 $18,711 $4,362 $54,807 $7,820 
Annualized net charge-offs to average total loans and leases0.21 %0.45 %0.32 %0.79 %0.18 %0.41 %0.08 %
Non-performing loans ("NPLs") to total loans and leases (1)
0.45 %0.38 %0.56 %0.49 %0.21 %0.45 %0.21 %
Reserves to NPLs (1)
204.48 %244.70 %185.36 %296.44 %264.67 %204.48 %264.67 %
Non-performing assets ("NPAs") to total assets0.39 %0.34 %0.48 %0.53 %0.19 %0.39 %0.19 %
Customers Bank Capital Ratios (3):
Common equity Tier 1 capital to risk-weighted assets10.61 %10.12 %10.64 %10.60 %11.32 %10.61 %11.32 %
Tier 1 capital to risk-weighted assets 10.61 %10.12 %10.64 %10.60 %11.32 %10.61 %11.32 %
Total capital to risk-weighted assets 12.06 %11.62 %12.30 %12.21 %12.93 %12.06 %12.93 %
Tier 1 capital to average assets (leverage ratio) 9.21 %9.29 %9.59 %9.99 %10.38 %9.21 %10.38 %
(1) Metric is a spot balance for the last day of each quarter presented.
(2) Non-GAAP measures exclude unrealized gains (losses) on loans HFS, investment securities gains and losses, severance expense, merger and acquisition-related expenses, losses realized from the sale of non-QM residential mortgage loans, loss upon acquisition of interest-only GNMA securities, legal reserves, credit valuation adjustments on derivatives, risk participation agreement mark-to-market adjustments, and goodwill and intangible assets. These notable items are not included in Customers' disclosures of core earnings and other core profitability metrics. Please note that not each of the aforementioned adjustments affected the reported amount in each of the periods presented. Customers' reasons for the use of these non-GAAP measures and a detailed reconciliation between the non-GAAP measures and the comparable GAAP amounts are included at the end of this document.
(3) Regulatory capital ratios are estimated for Q4 2020 and actual for the remaining periods. In accordance with regulatory capital rules, Customers elected an option to delay the estimated impact of CECL on its regulatory capital over a five-year transition period ending January 1, 2025. As a result, capital ratios and amounts as of Q4 2020 exclude the impact of the increased allowance for credit losses on loans and leases and unfunded loan commitments attributed to the adoption of CECL and 25% of the quarterly provision for credit losses for subsequent quarters through Q4 2021.

10



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS - UNAUDITED
(Dollars in thousands, except per share data)Twelve Months Ended
Q4Q3Q2Q1Q4December 31,
2020202020202020201920202019
Interest income:
Loans and leases$145,414 $132,107 $118,447 $116,080 $116,365 $512,048 $431,491 
Investment securities6,777 6,297 6,155 4,977 5,125 24,206 23,713 
Other902 1,246 616 4,286 2,505 7,050 8,535 
Total interest income153,093 139,650 125,218 125,343 123,995 543,304 463,739 
Interest expense:
Deposits16,107 18,347 23,238 34,353 35,992 92,045 141,464 
FHLB advances5,749 5,762 4,736 5,390 6,056 21,637 26,519 
Subordinated debt2,688 2,689 2,689 2,689 1,930 10,755 6,983 
Federal funds purchased and other borrowings5,603 5,413 2,573 1,590 2,424 15,179 11,463 
Total interest expense30,147 32,211 33,236 44,022 46,402 139,616 186,429 
Net interest income122,946 107,439 91,982 81,321 77,593 403,688 277,310 
Provision for credit losses on loans and leases(2,913)12,955 20,946 31,786 9,689 62,774 24,227 
Net interest income after provision for credit losses on loans and leases125,859 94,484 71,036 49,535 67,904 340,914 253,083 
Non-interest income:
Interchange and card revenue3,671 4,081 6,478 6,809 6,506 21,039 28,941 
Deposit fees3,615 3,439 3,321 3,460 3,616 13,835 12,815 
Commercial lease income4,853 4,510 4,508 4,268 3,839 18,139 12,051 
Bank-owned life insurance 1,744 1,746 1,757 1,762 1,795 7,009 7,272 
Mortgage warehouse transactional fees3,681 3,320 2,582 1,952 1,983 11,535 7,128 
Gain (loss) on sale of SBA and other loans1,689 286 23 11 2,770 2,009 2,770 
Mortgage banking income (loss)346 1,013 38 296 (635)1,693 66 
Loss upon acquisition of interest-only GNMA securities— — — — — — (7,476)
Gain (loss) on sale of investment securities44 11,707 4,353 3,974 — 20,078 1,001 
Unrealized gain (loss) on investment securities1,387 238 1,200 (1,378)310 1,447 1,299 
Other2,745 3,453 (2,024)776 5,629 4,950 15,071 
Total non-interest income23,775 33,793 22,236 21,930 25,813 101,734 80,938 
Non-interest expense:
Salaries and employee benefits33,726 32,676 31,296 28,310 27,697 126,008 107,632 
Technology, communication and bank operations13,290 13,215 13,310 13,050 10,370 52,865 43,481 
Professional services7,490 7,253 4,552 7,670 6,470 26,965 25,109 
Occupancy3,188 3,632 3,025 3,032 3,470 12,877 13,098 
Commercial lease depreciation3,982 3,663 3,643 3,427 2,840 14,715 9,473 
FDIC assessments, non-income taxes and regulatory fees2,642 3,784 2,368 2,867 2,492 11,661 5,861 
Provision for operating losses2,115 1,186 1,068 912 1,415 5,281 9,638 
Advertising and promotion— — 582 1,641 899 2,223 4,044 
Merger and acquisition related expenses996 1,035 25 50 100 2,106 100 
Loan workout123 846 1,808 366 230 3,143 1,687 
Other real estate owned52 12 247 79 398 
Other3,560 (1,736)1,817 5,126 2,510 8,767 11,380 
Total non-interest expense71,164 65,561 63,506 66,459 58,740 266,690 231,901 
Income before income tax expense78,470 62,716 29,766 5,006 34,977 175,958 102,120 
Income tax expense22,225 12,201 7,048 1,906 7,451 43,380 22,793 
Net income56,245 50,515 22,718 3,100 27,526 132,578 79,327 
Preferred stock dividends3,414 3,430 3,581 3,615 3,615 14,041 14,459 
Net income available to common shareholders$52,831 $47,085 $19,137 $(515)$23,911 $118,537 $64,868 
 Basic earnings per common share$1.67 $1.49 $0.61 $(0.02)$0.76 $3.76 $2.08 
 Diluted earnings per common share $1.65 $1.48 $0.61 $(0.02)$0.75 $3.74 $2.05 

11




CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEET - UNAUDITED
(Dollars in thousands)
December 31,September 30,June 30,March 31,December 31,
20202020202020202019
ASSETS
Cash and due from banks$78,090 $5,822 $44,577 $18,842 $33,095 
Interest earning deposits615,264 325,594 1,022,753 237,390 179,410 
Cash and cash equivalents693,354 331,416 1,067,330 256,232 212,505 
Investment securities, at fair value1,210,285 1,133,831 681,382 712,657 595,876 
Loans held for sale79,086 26,689 464,164 450,157 486,328 
Loans receivable, mortgage warehouse, at fair value3,616,432 3,913,593 2,793,164 2,518,012 2,245,758 
Loans receivable, PPP4,561,365 4,964,105 4,760,427 — — 
Loans and leases receivable7,575,368 7,700,892 7,272,447 7,353,262 7,318,988 
Allowance for credit losses on loans and leases(144,176)(155,561)(159,905)(149,283)(56,379)
Total loans and leases receivable, net of allowance for credit losses on loans and leases15,608,989 16,423,029 14,666,133 9,721,991 9,508,367 
FHLB, Federal Reserve Bank, and other restricted stock71,368 70,387 91,023 87,140 84,214 
Accrued interest receivable80,412 65,668 49,911 40,570 38,072 
Bank premises and equipment, net11,626 11,744 8,380 8,890 9,389 
Bank-owned life insurance280,067 277,826 275,842 273,576 272,546 
Other real estate owned57 131 131 131 173 
Goodwill and other intangibles14,298 14,437 14,575 14,870 15,195 
Other assets389,706 423,569 584,247 452,585 298,052 
Total assets$18,439,248 $18,778,727 $17,903,118 $12,018,799 $11,520,717 
LIABILITIES AND SHAREHOLDERS' EQUITY
Demand, non-interest bearing deposits$2,356,998 $2,327,017 $1,879,789 $1,435,151 $1,343,391 
Interest bearing deposits8,952,931 8,512,060 9,086,086 6,978,492 7,305,545 
Total deposits11,309,929 10,839,077 10,965,875 8,413,643 8,648,936 
FRB advances— — — 175,000 — 
Federal funds purchased250,000 680,000 — 705,000 538,000 
FHLB advances850,000 850,000 850,000 1,260,000 850,000 
Other borrowings124,037 123,935 123,833 123,732 123,630 
Subordinated debt181,394 181,324 181,255 181,185 181,115 
FRB PPP liquidity facility4,415,016 4,811,009 4,419,967 — — 
Accrued interest payable and other liabilities191,786 241,891 354,341 195,603 126,241 
Total liabilities17,322,162 17,727,236 16,895,271 11,054,163 10,467,922 
Preferred stock217,471 217,471 217,471 217,471 217,471 
Common stock32,986 32,836 32,791 32,751 32,617 
Additional paid in capital455,592 452,965 450,665 446,840 444,218 
Retained earnings438,581 385,750 338,665 319,529 381,519 
Accumulated other comprehensive loss(5,764)(15,751)(9,965)(30,175)(1,250)
Treasury stock, at cost(21,780)(21,780)(21,780)(21,780)(21,780)
Total shareholders' equity1,117,086 1,051,491 1,007,847 964,636 1,052,795 
Total liabilities & shareholders' equity$18,439,248 $18,778,727 $17,903,118 $12,018,799 $11,520,717 

12



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
AVERAGE BALANCE SHEET / NET INTEREST MARGIN - UNAUDITED
(Dollars in thousands)
Three Months Ended
December 31, 2020September 30, 2020December 31, 2019
Average BalanceAverage Yield or Cost (%)Average BalanceAverage Yield or Cost (%)Average BalanceAverage Yield or Cost (%)
Assets
Interest earning deposits $413,381 0.12%$686,928 0.12%$150,382 2.21%
Investment securities (1)
1,120,491 2.42%950,723 2.65%584,955 3.50%
Loans and leases:
Commercial loans to mortgage companies3,518,371 3.06%2,847,169 2.90%2,158,626 4.16%
Multi-family loans1,871,956 3.70%1,989,074 3.72%2,654,919 3.96%
Commercial and industrial loans and leases (2)
2,801,172 3.96%2,599,806 3.82%2,318,313 4.79%
Loans receivable, PPP4,782,606 2.45%4,909,197 1.97%— —%
Non-owner occupied commercial real estate loans1,358,541 3.80%1,388,306 3.70%1,325,630 4.55%
Residential mortgages400,771 3.80%414,781 3.97%631,370 4.05%
Installment loans1,253,679 8.50%1,255,505 8.37%765,765 9.11%
Total loans and leases (3)
15,987,096 3.62%15,403,838 3.41%9,854,623 4.68%
Other interest-earning assets81,031 3.80%79,656 5.23%86,770 7.63%
Total interest-earning assets17,601,999 3.46%17,121,145 3.25%10,676,730 4.61%
Non-interest-earning assets648,720 744,429 580,477 
Total assets $18,250,719 $17,865,574 $11,257,207 
Liabilities
Interest checking accounts$2,240,959 0.86%$2,370,709 0.78%$1,152,349 1.65%
Money market deposit accounts4,166,635 0.60%3,786,032 0.65%3,190,543 2.01%
Other savings accounts1,205,592 0.74%1,125,273 1.06%722,487 2.09%
Certificates of deposit833,689 1.30%1,344,134 1.35%2,012,497 2.21%
Total interest-bearing deposits (4)
8,446,875 0.76%8,626,148 0.85%7,077,876 2.02%
FRB PPP liquidity facility4,684,756 0.35%4,479,036 0.35%— —%
Borrowings1,276,212 3.09%1,236,127 3.19%1,424,550 2.91%
Total interest-bearing liabilities14,407,843 0.83%14,341,311 0.89%8,502,426 2.17%
Non-interest-bearing deposits (4)
2,543,529 2,194,689 1,580,050 
Total deposits and borrowings16,951,372 0.71%16,536,000 0.78%10,082,476 1.83%
Other non-interest-bearing liabilities215,465 299,526 138,242 
Total liabilities 17,166,837 16,835,526 10,220,718 
Shareholders' equity1,083,882 1,030,048 1,036,489 
Total liabilities and shareholders' equity$18,250,719 $17,865,574 $11,257,207 
Interest spread2.75%2.47%2.78%
Net interest margin2.78%2.50%2.89%
Net interest margin tax equivalent (5)
2.78%2.50%2.89%
Net interest margin tax equivalent excl. PPP (6)
3.04%2.86%2.89%
(1) For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.
(2) Includes owner occupied commercial real estate loans.
(3) Includes non-accrual loans, the effect of which is to reduce the yield earned on loans and leases, and deferred loan fees.
(4) Total costs of deposits (including interest bearing and non-interest bearing) were 0.58%, 0.67% and 1.65% for the three months ended December 31, 2020, September 30, 2020 and December 31, 2019, respectively.
(5) Non-GAAP tax-equivalent basis, using an estimated marginal tax rate of 26% for the three months ended December 31, 2020, September 30, 2020 and December 31, 2019, presented to approximate interest income as a taxable asset. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.
(6) Non-GAAP tax-equivalent basis, as described in note (5) for the three months ended December 31, 2020, September 30, 2020 and December 31, 2019, excluding net interest income from PPP loans and related borrowings, along with the related PPP loan balances and PPP fees receivable from interest-earning assets. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.

13



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
AVERAGE BALANCE SHEET / NET INTEREST MARGIN - UNAUDITED
(Dollars in thousands)
Twelve Months Ended
December 31, 2020December 31, 2019
Average BalanceAverage Yield
or Cost (%)
Average BalanceAverage Yield
or Cost (%)
Assets
Interest earning deposits $564,218 0.59%$103,833 2.68%
Investment securities (1)
836,815 2.89%653,694 3.63%
Loans and leases:
Commercial loans to mortgage companies2,668,642 3.11%1,799,489 4.58%
Multi-family loans2,020,640 3.85%2,982,185 3.87%
Commercial and industrial loans and leases (2)
2,581,119 4.12%2,111,181 5.08%
Loans receivable, PPP3,121,157 2.10%— —%
Non-owner occupied commercial real estate loans1,368,684 3.91%1,243,236 4.53%
Residential mortgages422,696 3.82%694,889 4.15%
Installment loans1,264,255 8.68%445,166 9.28%
Total loans and leases (3)
13,447,193 3.81%9,276,146 4.65%
Other interest-earning assets85,091 4.41%90,035 6.39%
Total interest-earning assets14,933,317 3.64%10,123,708 4.58%
Non-interest-earning assets671,484 543,962 
Total assets $15,604,801 $10,667,670 
Liabilities
Interest checking accounts$2,098,138 0.89%$955,630 1.82%
Money market deposit accounts3,657,422 0.96%3,151,328 2.18%
Other savings accounts1,162,472 1.44%538,375 2.12%
Certificates of deposit1,357,688 1.58%1,943,361 2.26%
Total interest-bearing deposits (4)
8,275,720 1.11%6,588,694 2.15%
FRB PPP liquidity facility2,537,744 0.35%— —%
Borrowings1,504,760 2.57%1,523,171 2.95%
Total interest-bearing liabilities12,318,224 1.13%8,111,865 2.30%
Non-interest-bearing deposits (4)
2,052,376 1,430,149 
Total deposits and borrowings14,370,600 0.97%9,542,014 1.95%
Other non-interest-bearing liabilities201,961 126,325 
Total liabilities 14,572,561 9,668,339 
Shareholders' equity1,032,240 999,331 
Total liabilities and shareholders' equity$15,604,801 $10,667,670 
Interest spread2.67%2.63%
Net interest margin2.70%2.74%
Net interest margin tax equivalent (5)
2.71%2.75%
Net interest margin tax equivalent (6)
2.96%2.75%
(1) For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.
(2) Includes owner occupied commercial real estate loans.
(3) Includes non-accrual loans, the effect of which is to reduce the yield earned on loans and leases, and deferred loan fees.
(4) Total costs of deposits (including interest bearing and non-interest bearing) were 0.89% and 1.76% for the twelve months ended December 31, 2020 and December 31, 2019, respectively.
(5) Non-GAAP tax-equivalent basis, using an estimated marginal tax rate of 26% for the years ended December 31, 2020 and 2019, presented to approximate interest income as a taxable asset. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.
(6) Non-GAAP tax-equivalent basis as described in noted (5), for the years ended December 31, 2020 and 2019, excluding net interest income from PPP loans and related borrowings, along with the related PPP loan balances and PPP fees receivable from interest-earning assets. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.

14



CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
SEGMENT REPORTING - UNAUDITED
(Dollars in thousands, except per share amounts)
The following tables present Customers' business segment results for the three and twelve months ended December 31, 2020 and 2019:
Three Months Ended December 31, 2020Three Months Ended December 31, 2019
Customers Bank Business BankingBankMobileConsolidatedCustomers Bank Business BankingBankMobileConsolidated
Interest income (1)
$138,209 $14,884 $153,093 $112,212 $11,783 $123,995 
Interest expense29,230 917 30,147 46,111 291 46,402 
Net interest income108,979 13,967 122,946 66,101 11,492 77,593 
Provision for credit losses on loans and leases(3,912)999 (2,913)6,846 2,843 9,689 
Non-interest income13,413 10,362 23,775 14,964 10,849 25,813 
Non-interest expense50,098 21,066 71,164 41,494 17,246 58,740 
Income (loss) before income tax expense (benefit)76,206 2,264 78,470 32,725 2,252 34,977 
Income tax expense (benefit)21,600 625 22,225 6,892 559 7,451 
Net income (loss)54,606 1,639 56,245 25,833 1,693 27,526 
Preferred stock dividends3,414 — 3,414 3,615 — 3,615 
Net income (loss) available to common shareholders$51,192 $1,639 $52,831 $22,218 $1,693 $23,911 
Basic earnings (loss) per common share$1.62 $0.05 $1.67 $0.71 $0.05 $0.76 
Diluted earnings (loss) per common share$1.60 $0.05 $1.65 $0.70 $0.05 $0.75 
(1) Amounts reported include funds transfer pricing of $3.9 million and $0.7 million for the three months ended December 31, 2020 and 2019, respectively, credited to BankMobile for the value provided to the Customers Bank Business Banking segment for the use of excess low/no cost deposits.
15



Twelve Months Ended December 31, 2020Twelve Months Ended December 31, 2019
Customers Bank Business BankingBankMobileConsolidatedCustomers Bank Business BankingBankMobileConsolidated
Interest income (1)
$490,028 $53,276 $543,304 $422,094 $41,645 $463,739 
Interest expense137,480 2,136 139,616 185,513 916 186,429 
Net interest income352,548 51,140 403,688 236,581 40,729 277,310 
Provision for credit losses on loans and leases51,708 11,066 62,774 10,091 14,136 24,227 
Non-interest income 57,834 43,900 101,734 35,268 45,670 80,938 
Non-interest expense187,153 79,537 266,690 153,333 78,568 231,901 
Income (loss) before income tax expense (benefit)171,521 4,437 175,958 108,425 (6,305)102,120 
Income tax expense (benefit)42,307 1,073 43,380 24,215 (1,422)22,793 
Net income (loss) 129,214 3,364 132,578 84,210 (4,883)79,327 
Preferred stock dividends14,041 — 14,041 14,459 — 14,459 
Net income (loss) available to common shareholders$115,173 $3,364 $118,537 $69,751 $(4,883)$64,868 
Basic earnings (loss) per common share$3.65 $0.11 $3.76 $2.24 $(0.16)$2.08 
Diluted earnings (loss) per common share$3.63 $0.11 $3.74 $2.20 $(0.15)$2.05 
As of December 31, 2020 and 2019
Goodwill and other intangibles$3,629 $10,669 $14,298 $3,629 $11,566 $15,195 
Total assets (2)
$17,821,665 $617,583 $18,439,248 $10,990,550 $530,167 $11,520,717 
Total deposits$10,350,028 $959,901 $11,309,929 $8,247,836 $401,100 $8,648,936 
Total non-deposit liabilities (2)
$5,982,010 $30,223 $6,012,233 $1,789,329 $29,657 $1,818,986 
(1) Amounts reported include funds transfer pricing of $9.3 million and $8.8 million for the twelve months ended December 31, 2020 and 2019, respectively, credited to BankMobile for the value provided to the Customers Bank Business Banking segment for the use of excess low/no cost deposits.
(2) Amounts reported exclude inter-segment receivables and payables.
16




The following tables present Customers' business segment results for the quarter ended December 31, 2020, the preceding four quarters, and the twelve months ended December 31, 2020 and 2019, respectively:
Customers Bank Business Banking:Twelve Months Ended December 31,
Q4 2020Q3 2020Q2 2020Q1 2020Q4 201920202019
Interest income (1)
$138,209 $126,648 $112,455 $112,717 $112,212 $490,028 $422,094 
Interest expense29,230 31,718 32,856 43,678 46,111 137,480 185,513 
Net interest income108,979 94,930 79,599 69,039 66,101 352,548 236,581 
Provision for credit losses on loans and leases(3,912)8,699 19,623 27,298 6,846 51,708 10,091 
Non-interest income 13,413 21,603 11,683 11,136 14,964 57,834 35,268 
Non-interest expense50,098 48,926 44,270 43,860 41,494 187,153 153,333 
Income (loss) before income tax expense (benefit)76,206 58,908 27,389 9,017 32,725 171,521 108,425 
Income tax expense (benefit)21,600 11,374 6,611 2,722 6,892 42,307 24,215 
Net income (loss) 54,606 47,534 20,778 6,295 25,833 129,214 84,210 
Preferred stock dividends3,414 3,430 3,581 3,615 3,615 14,041 14,459 
Net income (loss) available to common shareholders$51,192 $44,104 $17,197 $2,680 $22,218 $115,173 $69,751 
Basic earnings (loss) per common share$1.62 $1.40 $0.55 $0.09 $0.71 $3.65 $2.24 
Diluted earnings (loss) per common share$1.60 $1.39 $0.54 $0.09 $0.70 $3.63 $2.20 
(1) Amounts reported include funds transfer pricing of $3.9 million, $2.2 million, $1.6 million, $1.4 million and $0.7 million for the three months ended December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020, and December 31, 2019, respectively. Amounts reported also include funds transfer pricing of $9.3 million and $8.8 million for the twelve months ended December 31, 2020 and 2019, respectively. These amounts are credited to BankMobile for the value provided to the Customers Bank Business Banking segment for the use of excess low/no cost deposits.


BankMobile:Twelve Months Ended December 31,
Q4 2020Q3 2020Q2 2020Q1 2020Q4 201920202019
Interest income (2)
$14,884 $13,002 $12,763 $12,626 $11,783 $53,276 $41,645 
Interest expense917 493 380 344 291 2,136 916 
Net interest income13,967 12,509 12,383 12,282 11,492 51,140 40,729 
Provision for credit losses on loans and leases999 4,256 1,323 4,488 2,843 11,066 14,136 
Non-interest income 10,362 12,190 10,553 10,794 10,849 43,900 45,670 
Non-interest expense21,066 16,635 19,236 22,599 17,246 79,537 78,568 
Income (loss) before income tax expense (benefit)2,264 3,808 2,377 (4,011)2,252 4,437 (6,305)
Income tax expense (benefit)625 827 437 (816)559 1,073 (1,422)
Net income (loss) available to common shareholders$1,639 $2,981 $1,940 $(3,195)$1,693 $3,364 $(4,883)
Basic income (loss) per common share$0.05 $0.09 $0.06 $(0.10)$0.05 $0.11 $(0.16)
Diluted income (loss) per common share$0.05 $0.09 $0.06 $(0.10)$0.05 $0.11 $(0.15)
Deposit balances (3)
Disbursements business deposits $404,601 $644,658 $500,072 $502,711 $319,263 
White label deposits 555,300 299,091 162,691 107,054 81,837 
Total deposits $959,901 $943,749 $662,763 $609,765 $401,100 
(2) Amounts reported include funds transfer pricing of $3.9 million, $2.2 million, $1.6 million, $1.4 million and $0.7 million for the three months ended December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020, and December 31, 2019, respectively. Amounts reported also include funds transfer pricing of $9.3 million and $8.8 million for the twelve months ended December 31, 2020 and 2019, respectively. These amounts are credited to BankMobile for the value provided to the Customers Bank Business Banking segment for the use of excess low/no cost deposits.
(3) As of December 31, 2020, September 30, 2020, June 30, 2020, March 31, 2020, and December 31, 2019.
17





CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
PERIOD END LOAN AND LEASE COMPOSITION - UNAUDITED
(Dollars in thousands)
December 31,September 30,June 30,March 31,December 31,
20202020202020202019
Commercial:
Multi-family$1,761,301 $1,950,300 $2,023,571 $2,069,077 $2,390,204 
Mortgage warehouse3,657,350 3,947,828 2,832,112 2,573,397 2,305,784 
Commercial & industrial 2,304,206 2,186,480 2,060,494 2,017,567 1,831,126 
Commercial real estate owner occupied572,338 557,595 544,772 543,945 551,948 
Loans receivable, PPP4,561,365 4,964,105 4,760,427 — — 
Commercial real estate non-owner occupied1,213,815 1,233,882 1,262,373 1,252,826 1,222,772 
Construction140,905 122,963 128,834 115,448 117,617 
Total commercial loans and leases14,211,280 14,963,153 13,612,583 8,572,260 8,419,451 
Consumer:
Residential323,322 343,775 352,941 364,760 386,089 
Manufactured housing62,243 64,638 66,865 69,240 71,359 
Installment1,235,406 1,233,713 1,257,813 1,315,171 1,174,175 
Total consumer loans1,620,971 1,642,126 1,677,619 1,749,171 1,631,623 
Total loans and leases$15,832,251 $16,605,279 $15,290,202 $10,321,431 $10,051,074 


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
PERIOD END DEPOSIT COMPOSITION - UNAUDITED
(Dollars in thousands)
December 31,September 30,June 30,March 31,December 31,
20202020202020202019
Demand, non-interest bearing$2,356,998 $2,327,017 $1,879,789 $1,435,151 $1,343,391 
Demand, interest bearing2,384,691 2,308,627 2,666,209 1,577,034 1,235,292 
Total demand deposits4,741,689 4,635,644 4,545,998 3,012,185 2,578,683 
Savings1,314,817 1,173,641 1,144,788 1,168,121 919,214 
Money market4,601,492 4,057,366 3,404,709 2,833,990 3,482,505 
Time deposits651,931 972,426 1,870,380 1,399,347 1,668,534 
Total deposits$11,309,929 $10,839,077 $10,965,875 $8,413,643 $8,648,936 


18




CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
ASSET QUALITY - UNAUDITED
(Dollars in thousands)As of December 31, 2020As of September 30, 2020As of December 31, 2019
Total loansNon accrual /NPLsAllowance for credit lossesTotal NPLs to total loansTotal reserves to total NPLsTotal loansNon accrual /NPLsAllowance for credit lossesTotal NPLs to total loansTotal reserves to total NPLsTotal loansNon accrual /NPLsAllowance for credit lossesTotal NPLs to total loansTotal reserves to total NPLs
Loan type
Multi-family$1,761,301 $21,728 $12,620 1.23 %58.08 %$1,950,300 $11,710 $15,026 0.60 %128.32 %$1,907,331 $4,117 $6,157 0.22 %149.55 %
Commercial & industrial(1)
2,289,441 8,453 12,239 0.37 %144.79 %2,220,715 9,633 12,926 0.43 %134.18 %1,891,152 4,531 16,010 0.24 %353.34 %
Commercial real estate owner occupied572,338 3,411 9,512 0.60 %278.86 %557,595 3,599 9,552 0.65 %265.41 %551,948 1,963 1,781 0.36 %90.73 %
Commercial real estate non-owner occupied1,196,564 2,356 19,452 0.20 %825.64 %1,215,516 2,408 20,200 0.20 %838.87 %1,222,772 76 6,243 0.01 %8214.47 %
Construction140,905 — 5,871 — %— %122,963 — 6,423 — %— %117,617 — 1,262 — %— %
Total commercial loans and leases receivable5,960,549 35,948 59,694 0.60 %166.06 %6,067,089 27,350 64,127 0.45 %234.47 %5,690,820 10,687 31,453 0.19 %294.31 %
Residential317,170 9,911 3,977 3.12 %40.13 %335,452 10,634 4,649 3.17 %43.72 %382,634 6,128 3,218 1.60 %52.51 %
Manufactured housing62,243 2,969 5,189 4.77 %174.77 %64,638 2,778 5,625 4.30 %202.48 %71,359 1,655 1,178 2.32 %71.18 %
Installment1,235,406 3,211 75,316 0.26 %2345.56 %1,233,713 3,118 81,160 0.25 %2602.95 %1,174,175 1,551 20,648 0.13 %1331.27 %
Total consumer loans receivable1,614,819 16,091 84,482 1.00 %525.03 %1,633,803 16,530 91,434 1.01 %553.14 %1,628,168 9,334 25,044 0.57 %268.31 %
Loans and leases receivable(1)
7,575,368 52,039 144,176 0.69 %277.05 %7,700,892 43,880 155,561 0.57 %354.51 %7,318,988 20,021 56,497 0.27 %282.19 %
Loans receivable, PPP4,561,365    % %4,964,105    % %    % %
Loans receivable, mortgage warehouse, at fair value3,616,432    % %3,913,593   2,245,758   
Total loans held for sale79,086 18,469  23.35 % %26,689 19,691  73.78 % %486,328 1,325  0.27 % %
Total portfolio$15,832,251 $70,508 $144,176 0.45 %204.48 %$16,605,279 $63,571 $155,561 0.38 %244.70 %$10,051,074 $21,346 $56,497 0.21 %264.67 %
(1) Excluding loans receivable, PPP from total loans and leases receivable is a non-GAAP measure. Management believes the use of these non-GAAP measures provides additional clarity when assessing Customers' financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities. Please refer to the reconciliation schedules that follow this table.

19




CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
NET CHARGE-OFFS/(RECOVERIES) - UNAUDITED
(Dollars in thousands)
Q4Q3Q2Q1Q4Twelve Months Ended December 31,
2020202020202020201920202019
Loan type
Multi-family$— $— $— $— $— $— $534 
Commercial & industrial155 (55)(4)43 (224)139 (518)
Commercial real estate owner occupied12 44 (2)(3)(1)51 (117)
Commercial real estate non-owner occupied(35)8,923 2,801 12,797 — 24,486 — 
Construction(6)(6)(113)(3)(8)(128)(136)
Residential46 (17)(26)(29)181 (26)270 
Installment8,300 8,410 7,669 5,906 4,414 30,285 7,787 
Total net charge-offs (recoveries) from loans held for investment$8,472 $17,299 $10,325 $18,711 $4,362 $54,807 $7,820 


20





CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED
Customers believes that the non-GAAP measurements disclosed within this document are useful for investors, regulators, management and others to evaluate our core results of operations and financial condition relative to other financial institutions. These non-GAAP financial measures are frequently used by securities analysts, investors, and other interested parties in the evaluation of companies in Customers' industry. These non-GAAP financial measures exclude from corresponding GAAP measures the impact of certain elements that we do not believe are representative of our ongoing financial results, which we believe enhance an overall understanding of our performance and increases comparability of our period to period results. Investors should consider our performance and financial condition as reported under GAAP and all other relevant information when assessing our performance or financial condition. Although non-GAAP financial measures are frequently used in the evaluation of a company, they have limitations as analytical tools and should not be considered in isolation or as a substitute for analysis of our results of operations or financial condition as reported under GAAP.
The following tables present reconciliations of GAAP to non-GAAP measures disclosed within this document.
Core Earnings - Customers Bancorp
Twelve Months Ended
December 31,
Q4 2020Q3 2020Q2 2020Q1 2020Q4 201920202019
(dollars in thousands except per share data)USDPer shareUSDPer shareUSDPer shareUSDPer shareUSDPer shareUSDPer shareUSDPer share
GAAP net income to common shareholders$52,831 $1.65 $47,085 $1.48 $19,137 $0.61 $(515)$(0.02)$23,911 $0.75 $118,537 $3.74 $64,868 $2.05 
Reconciling items (after tax):
Severance expense171 0.01 — — — — — — — — 171 0.01 373 0.01 
Loss upon acquisition of interest-only GNMA securities— — — — — — — — — — — — 5,682 0.18 
Merger and acquisition related expenses714 0.02 833 0.03 19 — 40 — 76 — 1,606 0.05 76 — 
Legal reserves— — 258 0.01 — — 830 0.03 — — 1,088 0.03 1,520 0.05 
(Gains) losses on investment securities(1,419)(0.04)(9,662)(0.30)(4,543)(0.14)(1,788)(0.06)(310)(0.01)(17,412)(0.55)(1,912)(0.06)
Derivative credit valuation adjustment(448)(0.01)(304)(0.01)4,527 0.14 2,036 0.06 (429)(0.01)5,811 0.18 811 0.03 
Risk participation agreement mark-to-market adjustment— — — — (1,080)(0.03)— — — — (1,080)(0.03)— — 
Losses on sale of non-QM residential mortgage loans— — — — — — — — 595 0.02 — — 595 0.02 
Unrealized losses on loans held for sale799 0.03 — — 1,114 0.04 — — — — 1,913 0.06 — — 
Core earnings$52,648 $1.65 $38,210 $1.20 $19,174 $0.61 $603 $0.02 $23,843 $0.75 $110,634 $3.49 $72,013 $2.28 




21




CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED
(Dollars in thousands, except per share data)
Core Return on Average Assets - Customers Bancorp
Twelve Months Ended
December 31,
(dollars in thousands except per share data)Q4 2020Q3 2020Q2 2020Q1 2020Q4 201920202019
GAAP net income$56,245 $50,515 $22,718 $3,100 $27,526 $132,578 $79,327 
Reconciling items (after tax):
Severance expense171 — — — — 171 373 
Loss upon acquisition of interest-only GNMA securities— — — — — — 5,682 
Merger and acquisition related expenses
714 833 19 40 76 1,606 76 
Legal reserves— 258 — 830 — 1,088 1,520 
(Gains) losses on investment securities(1,419)(9,662)(4,543)(1,788)(310)(17,412)(1,912)
Derivative credit valuation adjustment(448)(304)4,527 2,036 (429)5,811 811 
Risk participation agreement mark-to-market adjustment— — (1,080)— — (1,080)— 
Losses on sale of non-QM residential mortgage loans— — — — 595 — 595 
Unrealized losses on loans held for sale799 — 1,114 — — 1,913 — 
Core net income
$56,062 $41,640 $22,755 $4,218 $27,458 $124,675 $86,472 
Average total assets
$18,250,719 $17,865,574 $14,675,584 $11,573,406 $11,257,207 $15,604,801 $10,667,670 
Core return on average assets1.22 %0.93 %0.62 %0.15 %0.97 %0.80 %0.81 %



22




CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)
(Dollars in thousands, except per share data)
Adjusted Net Income and Adjusted ROAA - Pre-Tax Pre-Provision -
Customers Bancorp
Twelve Months Ended
December 31,
(dollars in thousands except per share data)Q4 2020Q3 2020Q2 2020Q1 2020Q4 201920202019
GAAP net income$56,245 $50,515 $22,718 $3,100 $27,526 $132,578 $79,327 
Reconciling items:
Income tax expense
22,225 12,201 7,048 1,906 7,451 43,380 22,793 
Provision for credit losses on loans and leases
(2,913)12,955 20,946 31,786 9,689 62,774 24,227 
Provision for credit losses on unfunded commitments(968)(527)(356)751 (1,100)(403)
Severance expense239 — — — — 239 490 
Loss upon acquisition of interest-only GNMA securities— — — — — — 7,476 
Merger and acquisition related expenses
996 1,035 25 50 100 2,106 100 
Legal reserves— 320 — 1,042 — 1,362 2,000 
(Gains) losses on investment securities(1,431)(11,945)(5,553)(2,596)(310)(21,525)(2,300)
Derivative credit valuation adjustment(625)(378)5,895 2,556 (565)7,448 1,066 
Risk participation agreement mark-to-market adjustment— — (1,407)— — (1,407)— 
Losses on sale of non-QM residential mortgage loans— — — — 782 — 782 
Unrealized losses on loans held for sale1,115 — 1,450 — — 2,565 — 
Adjusted net income - pre-tax pre-provision
$74,883 $64,176 $50,766 $38,595 $44,676 $228,420 $135,558 
Average total assets
$18,250,719 $17,865,574 $14,675,584 $11,573,406 $11,257,207 $15,604,801 $10,667,670 
Adjusted ROAA - pre-tax pre-provision1.63 %1.43 %1.39 %1.34 %1.57 %1.46 %1.27 %

Core Return on Average Common Equity - Customers Bancorp
Twelve Months Ended
December 31,
(dollars in thousands except per share data)Q4 2020Q3 2020Q2 2020Q1 2020Q4 201920202019
GAAP net income to common shareholders$52,831 $47,085 $19,137 $(515)$23,911 $118,537 $64,868 
Reconciling items (after tax):
Severance expense171 — — — — 171 373 
Loss upon acquisition of interest-only GNMA securities— — — — — — 5,682 
Merger and acquisition related expenses
714 833 19 40 76 1,606 76 
Legal reserves— 258 — 830 — 1,088 1,520 
(Gains) losses on investment securities(1,419)(9,662)(4,543)(1,788)(310)(17,412)(1,912)
Derivative credit valuation adjustment(448)(304)4,527 2,036 (429)5,811 811 
Risk participation agreement mark-to-market adjustment— — (1,080)— — (1,080)— 
Losses on sale of non-QM residential mortgage loans— — — — 595 — 595 
Unrealized losses on loans held for sale799 — 1,114 — — 1,913 — 
Core earnings
$52,648 $38,210 $19,174 $603 $23,843 $110,634 $72,013 
Average total common shareholders' equity $866,411 $812,577 $771,663 $807,884 $819,018 $814,769 $781,860 
Core return on average common equity24.17 %18.71 %9.99 %0.30 %11.55 %13.58 %9.21 %


23




CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)
(Dollars in thousands, except per share data)
Adjusted ROCE - Pre-Tax Pre-Provision - Customers Bancorp
Twelve Months Ended
December 31,
(dollars in thousands except per share data)Q4 2020Q3 2020Q2 2020Q1 2020Q4 201920202019
GAAP net income to common shareholders$52,831 $47,085 $19,137 $(515)$23,911 $118,537 $64,868 
Reconciling items:
Income tax expense
22,225 12,201 7,048 1,906 7,451 43,380 22,793 
Provision for credit losses on loan and leases
(2,913)12,955 20,946 31,786 9,689 62,774 24,227 
Provision for credit losses on unfunded commitments(968)(527)(356)751 (1,100)(403)
Severance expense239 — — — — 239 490 
Loss upon acquisition of interest-only GNMA securities— — — — — — 7,476 
Merger and acquisition related expenses
996 1,035 25 50 100 2,106 100 
Legal reserves— 320 — 1,042 — 1,362 2,000 
(Gains) losses on investment securities(1,431)(11,945)(5,553)(2,596)(310)(21,525)(2,300)
Derivative credit valuation adjustment(625)(378)5,895 2,556 (565)7,448 1,066 
Risk participation agreement mark-to-market adjustment— — (1,407)— — (1,407)— 
Losses on sale of non-QM residential mortgage loans— — — — 782 — 782 
Unrealized losses on loans held for sale1,115 — 1,450 — — 2,565 — 
Pre-tax pre-provision adjusted net income available to common shareholders
$71,469 $60,746 $47,185 $34,980 $41,061 $214,379 $121,099 
Average total common shareholders' equity
$866,411 $812,577 $771,663 $807,884 $819,018 $814,769 $781,860 
Adjusted ROCE - pre-tax pre-provision32.82 %29.74 %24.59 %17.41 %19.89 %26.31 %15.49 %

Net Interest Margin, Tax Equivalent - Customers Bancorp
Twelve Months Ended
December 31,
(dollars in thousands except per share data)Q4 2020Q3 2020Q2 2020Q1 2020Q4 201920202019
GAAP net interest income$122,946 $107,439 $91,982 $81,321 $77,593 $403,688 $277,310 
Tax-equivalent adjustment219 225 225 205 187 874 735 
Net interest income tax equivalent$123,165 $107,664 $92,207 $81,526 $77,780 $404,562 $278,045 
Average total interest earning assets$17,601,999 $17,121,145 $13,980,021 $10,976,731 $10,676,730 $14,933,317 $10,123,708 
Net interest margin, tax equivalent2.78 %2.50 %2.65 %2.99 %2.89 %2.71 %2.75 %

Net Interest Margin, Tax Equivalent, Excluding PPP - Customers BancorpTwelve Months Ended
December 31,
(dollars in thousands except per share data)Q4 2020Q3 2020Q2 2020Q1 2020Q4 201920202019
GAAP net interest income$122,946 $107,439 $91,982 $81,321 $77,593 $403,688 $277,310 
PPP net interest income(25,257)(20,018)(9,308)— — (54,583)— 
Tax-equivalent adjustment219 225 225 205 187 874 735 
Net interest income, tax equivalent, excluding PPP$97,908 $87,646 $82,899 $81,526 $77,780 $349,979 $278,045 
GAAP average total interest earning assets$17,601,999 $17,121,145 $13,980,021 $10,976,731 $10,676,730 $14,933,317 $10,123,708 
Average PPP loans(4,782,606)(4,909,197)(2,754,920)— — (3,121,157)— 
Adjusted average total interest earning assets$12,819,393 $12,211,948 $11,225,101 $10,976,731 $10,676,730 $11,812,160 $10,123,708 
Net interest margin, tax equivalent, excluding PPP3.04 %2.86 %2.97 %2.99 %2.89 %2.96 %2.75 %


24




CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)
(Dollars in thousands, except per share data)

Core Efficiency Ratio - Customers Bancorp
Twelve Months Ended
December 31,
(dollars in thousands except per share data)Q4 2020Q3 2020Q2 2020Q1 2020Q4 201920202019
GAAP net interest income$122,946 $107,439 $91,982 $81,321 $77,593 $403,688 $277,310 
GAAP non-interest income$23,775 $33,793 $22,236 $21,930 $25,813 $101,734 $80,938 
Loss upon acquisition of interest-only GNMA securities— — — — — — 7,476 
(Gains) losses on investment securities(1,431)(11,945)(5,553)(2,596)(310)(21,525)(2,300)
Derivative credit valuation adjustment(625)(378)5,895 2,556 (565)7,448 1,066 
Risk participation agreement mark-to-market adjustment— — (1,407)— — (1,407)— 
Losses on sale of non-QM residential mortgage loans— — — — 782 — 782 
Unrealized losses on loans held for sale1,115 — 1,450 — — 2,565 — 
Core non-interest income22,834 21,470 22,621 21,890 25,720 88,815 87,962 
Core revenue$145,780 $128,909 $114,603 $103,211 $103,313 $492,503 $365,272 
GAAP non-interest expense$71,164 $65,561 $63,506 $66,459 $58,740 $266,690 $231,901 
Severance expense(239)— — — — (239)(490)
Legal reserves— (320)— (1,042)— (1,362)(2,000)
Merger and acquisition related expenses(996)(1,035)(25)(50)(100)(2,106)(100)
Core non-interest expense$69,929 $64,206 $63,481 $65,367 $58,640 $262,983 $229,311 
Core efficiency ratio (1)
47.97 %49.81 %55.39 %63.33 %56.76 %53.40 %62.78 %
(1) Core efficiency ratio calculated as core non-interest expense divided by core revenue.

Tangible Common Equity to Tangible Assets - Customers Bancorp
(dollars in thousands except per share data)Q4 2020Q3 2020Q2 2020Q1 2020Q4 2019
GAAP total shareholders' equity$1,117,086 $1,051,491 $1,007,847 $964,636 $1,052,795 
Reconciling items:
   Preferred stock(217,471)(217,471)(217,471)(217,471)(217,471)
   Goodwill and other intangibles(14,298)(14,437)(14,575)(14,870)(15,195)
Tangible common equity$885,317 $819,583 $775,801 $732,295 $820,129 
GAAP total assets$18,439,248 $18,778,727 $17,903,118 $12,018,799 $11,520,717 
Reconciling items:
Goodwill and other intangibles(14,298)(14,437)(14,575)(14,870)(15,195)
Tangible assets$18,424,950 $18,764,290 $17,888,543 $12,003,929 $11,505,522 
Tangible common equity to tangible assets4.80 %4.37 %4.34 %6.10 %7.13 %



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CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)
(Dollars in thousands, except per share data)
Tangible Book Value per Common Share - Customers Bancorp
(dollars in thousands except share and per share data)Q4 2020Q3 2020Q2 2020Q1 2020Q4 2019
GAAP total shareholders' equity$1,117,086 $1,051,491 $1,007,847 $964,636 $1,052,795 
Reconciling Items:
   Preferred stock(217,471)(217,471)(217,471)(217,471)(217,471)
   Goodwill and other intangibles(14,298)(14,437)(14,575)(14,870)(15,195)
Tangible common equity$885,317 $819,583 $775,801 $732,295 $820,129 
Common shares outstanding31,705,088 31,555,124 31,510,287 31,470,026 31,336,791 
Tangible book value per common share$27.92 $25.97 $24.62 $23.27 $26.17 

Total Loans and Leases, excluding PPP
(dollars in thousands)Q4 2020Q3 2020Q2 2020Q1 2020Q4 2019
Total loans and leases$15,832,251 $16,605,279 $15,290,202 $10,321,431 $10,051,074 
Loans receivable, PPP(4,561,365)(4,964,105)(4,760,427)— — 
Loans and leases, excluding PPP$11,270,886 $11,641,174 $10,529,775 $10,321,431 $10,051,074 

Total Assets, excluding PPP
(dollars in thousands)Q4 2020Q3 2020Q2 2020Q1 2020Q4 2019
Total assets$18,439,248 $18,778,727 $17,903,118 $12,018,799 $11,520,717 
Loans receivable, PPP(4,561,365)(4,964,105)(4,760,427)— — 
Total assets, excluding PPP$13,877,883 $13,814,622 $13,142,691 $12,018,799 $11,520,717 

Coverage of credit loss reserves for loans and leases held for investment, excluding PPP
(dollars in thousands)Q4 2020Q3 2020Q2 2020Q1 2020Q4 2019
Loans and leases receivable$12,136,733 $12,664,997 $12,032,874 $7,353,262 $7,318,988 
Loans receivable, PPP(4,561,365)(4,964,105)(4,760,427)— — 
Loans and leases held for investment, excluding PPP$7,575,368 $7,700,892 $7,272,447 $7,353,262 $7,318,988 
Allowance for credit losses on loans and leases144,176 155,561 159,905 149,283 56,379 
Coverage of credit loss reserves for loans and leases held for investment, excluding PPP1.90 %2.02 %2.20 %2.03 %0.77 %














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CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)
(Dollars in thousands, except per share data)
Tangible Common Equity to Tangible Assets, excluding PPP - Customers Bancorp
(dollars in thousands except per share data)Q4 2020Q3 2020Q2 2020Q1 2020Q4 2019
GAAP total shareholders' equity$1,117,086 $1,051,491 $1,007,847 $964,636 $1,052,795 
Reconciling items:
   Preferred stock(217,471)(217,471)(217,471)(217,471)(217,471)
   Goodwill and other intangibles(14,298)(14,437)(14,575)(14,870)(15,195)
Tangible common equity$885,317 $819,583 $775,801 $732,295 $820,129 
GAAP total assets$18,439,248 $18,778,727 $17,903,118 $12,018,799 $11,520,717 
Loans receivable, PPP(4,561,365)(4,964,105)(4,760,427)— — 
Total assets, excluding PPP$13,877,883 $13,814,622 $13,142,691 $12,018,799 $11,520,717 
Reconciling items:
Goodwill and other intangibles(14,298)(14,437)(14,575)(14,870)(15,195)
Tangible assets$13,863,585 $13,800,185 $13,128,116 $12,003,929 $11,505,522 
Tangible common equity to tangible assets6.39 %5.94 %5.91 %6.10 %7.13 %

Commercial criticized loans and leases receivable to total loans and leases, excluding PPP
(dollars in thousands)Q4 2020Q3 2020Q2 2020Q1 2020Q4 2019
Special mention loans$250,575 $126,361 $105,110 $75,838 $111,157 
Substandard loans202,965 172,217 119,651 130,370 139,744 
Doubtful loans— — 27,921 19,050 — 
Criticized commercial loans and leases receivable$453,540 $298,578 $252,682 $225,258 $250,901 
Total loans and leases15,753,165 16,605,279 15,290,202 10,321,431 10,051,074 
Loans receivable, PPP(4,561,365)(4,964,105)(4,760,427)— — 
Total loans and leases, excluding PPP$11,191,800 $11,641,174 $10,529,775 $10,321,431 $10,051,074 
Commercial criticized loans and leases receivable to total loans and leases, excluding PPP4.05 %2.56 %2.40 %2.18 %2.50 %

Adjusted non-performing assets to total assets
(dollars in thousands)Q4 2020
Non-performing assets$71,175 
Collateral dependent loan sold in January 202117,251 
Adjusted non-performing assets$53,924 
Total assets$18,439,248 
Adjusted non-performing assets to total assets0.30 %


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