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8-K - 8-K - Spok Holdings, Incspok-1q16x8kpressrelease.htm
 
 
Exhibit 99.1
NEWS RELEASE
 

CONTACT:
Al Galgano
 
 
 
 
952-567-0295
 
 
 
 
Al.Galgano@spok.com
 
 
 
 

Spok Reports 2016 First Quarter Operating Results;
Wireless Trends Improve, Software Maintenance Renewal Rates More Than 99 Percent

Board Declares Regular Quarterly Dividend
 
SPRINGFIELD, Va. (April 27, 2016) - Spok Holdings, Inc. (NASDAQ: SPOK), a global leader in critical communications, today announced operating results for the first quarter ended March 31, 2016. In addition, the Company’s Board of Directors declared a regular quarterly dividend of $0.125 per share, payable on June 24, 2016 to stockholders of record on May 23, 2016.
2016 First-Quarter Results:
In the 2016 first quarter, consolidated revenue was $45.4 million, compared to $48.1 million in the first quarter of 2015 and $47.3 million in the fourth quarter of 2015. Software revenue was $17.2 million in the first quarter of 2016, compared to $17.4 million in the first quarter of 2015. Wireless revenue totaled $28.2 million in the first quarter, compared to $28.7 million in the prior quarter and $30.7 million in the prior-year quarter.
First quarter EBITDA (earnings before interest, taxes, depreciation, amortization and accretion) totaled $9.1 million, or 20.1 percent of revenue, down from $9.9 million, or 20.9 percent of revenue, in the prior quarter, and $10 million, or 20.8 percent of revenue, in the first quarter of 2015.
Net income for the first quarter of 2016 was $3.4 million, or $0.17 per diluted share, compared to $3.9 million, or $0.18 per diluted share, in the first quarter of 2015.

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Other key results and highlights for the first quarter included:
Software bookings for the 2016 first quarter were $15.1 million, compared to $17.7 million in the prior year quarter. First quarter bookings included $5.6 million of operations bookings and $9.5 million of maintenance renewals.
Software backlog totaled $36.8 million at March 31, 2016, compared to $38.7 million at December 31, 2015, and $40.6 million in the year earlier period.
Of the $17.2 million in software revenue for the first quarter, $8.1 million was operations revenue and $9.1 million was maintenance revenue, compared to $9.4 million and $8.0 million, respectively, of the $17.4 million in software revenue in the first quarter of 2015.
The renewal rate for software maintenance in the first quarter of 2016 was greater than 99 percent.
The quarterly rate of paging unit erosion was 1.7 percent in the first quarter of 2016, compared to 2.1 percent in the year-earlier quarter. Net paging unit losses were 20,000 in the first quarter of 2016, down from 26,000 in the first quarter of 2015. Paging units in service at March 31, 2016 totaled 1,153,000, compared to 1,230,000 at the end of the prior year period.
The quarterly rate of wireless revenue erosion continued to slow to 1.9 percent in the first quarter of 2016 versus 3.1 percent in the year-earlier quarter.
Total paging ARPU (average revenue per unit) was $7.77 in the first quarter of 2016, compared to $7.79 in the prior quarter and $7.91 in the year-earlier quarter.
Consolidated operating expenses (excluding depreciation, amortization and accretion) totaled $36.3 million in the first quarter of 2016, compared to $38.1 million in the year-earlier quarter, and $37.4 million in the prior quarter.
Capital expenses were $1.4 million in the first quarter of 2016, compared to $1 million in the year-earlier quarter.
The number of full-time equivalent employees at March 31, 2016 totaled 595, compared to 600 at year-end 2015 and 604 at March 31, 2015.
Capital returned to stockholders in the first quarter of 2016 totaled $7.5 million, in the form of $2.6 million from dividends and $4.9 million from share repurchases.

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The Company’s cash balance at March 31, 2015 was $111.9 million, compared to $105.6 million at March 31, 2015, and $111.3 million at the prior year-end.
Management Commentary:
“We are encouraged with our performance in the first quarter of 2016 and believe that it provides a solid base for the remainder of the year,” said Vincent D. Kelly, chief executive officer. “We saw strong performance in a number of key operating measures, including operating expense management, cash flow and subscriber retention. We achieved these results, as we increased our investment in our business by enhancing and upgrading our product development team and tools, as well as our sales infrastructure and management. We believe these investments will yield significant future benefits in the form of our improved, integrated communication platform, Spok Care Connect®, as well as higher future bookings levels supported by an enhanced and upgraded sales team. Overall, we continued to operate profitably, enhance our product offerings, and further strengthen our balance sheet with strong cash levels and no debt. Our ability to generate healthy cash flows allowed us to execute against our capital allocation strategy, make key strategic investments and return nearly 80 percent of our operating cash flow to our stockholders during the quarter in the form of dividends and share repurchases.”
Commenting on software results, Kelly said: “As anticipated, software sales were in-line with prior year levels and down sequentially from the typically more robust fourth quarter levels.” Kelly attributed the ability to maintain year-over-year software revenue levels primarily to a more than 99 percent renewal rate on software maintenance contracts. Similar to Spok’s wireless revenue stream, software maintenance revenue is a largely recurring revenue stream that provides the Company with a more stable revenue and margin base.
Kelly said first quarter bookings of $15.1 million included $9.5 million of maintenance renewals bookings, a record high for the first quarter, while the software backlog of $36.8 million at March 31st was down from the prior quarter.   “Though we are not satisfied with bookings levels in the first quarter, and continue to focus on generating activity through the remainder of the year, we are encouraged as bookings included sales to both new and current customers, with existing customers adding products and applications to expand their portfolio of communications solutions.  Customer

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demand remained strongest for upgrades to call center solutions, healthcare applications to increase patient safety, and improved nursing workflows.”  Kelly added: “We continue to see growing demand for our software solutions for critical smartphone communications, secure texting, emergency management, and clinical alerting.  Though domestic markets performed well, we continued to see sluggishness in the international markets of both EMEA and APAC. However, we continue to focus on the growth potential in those geographies.”
Kelly also noted that in addition to the Company’s quarterly financial performance, progress was made in several other areas, including product development, sales strategy and key strategic partnership agreements. “Spok continues to build an industry-leading reputation, and is generating sales momentum at the conferences we attend” commented Kelly. “During the quarter, we generated tremendous activity from tradeshows, including the American Organization of Nurse Executives (AONE), the 2016 HIMSS Annual Conference Exhibition and the Arab Health 2016 Exhibition and Congress. Also, Spok’s Connect 16 regional user conferences kicked off in Dallas last month, to be followed by conferences in Boston and New York in May. We intend to carry the momentum generated at these conferences and tradeshows throughout 2016. We are already seeing results from our sales and marketing efforts. During the quarter we partnered with organizations across industries and geographies, such as Medical Solutions and Services (MSS) in Saudi Arabia, the Polk County Sheriff’s Office in Florida and VCU Health, to offer critical communications support. Combined with our strong team, solid financial platform and industry-leading products and services, Spok is positioned to build on this momentum and stimulate sustainable growth.”
The Company posted solid results for its wireless products and services in the first quarter. Gross pager placements of 28,000 were in-line with the year-earlier quarter, while gross disconnects of 48,000 improved from 55,000 in the first quarter of 2015 and 50,000 in the prior quarter. “As a result, annual net pager losses declined to an historical low of 6.2 percent from the prior year-end, on a twelve month trailing basis, and were 1.7 percent in the first quarter, down significantly from 2.1 percent in the prior-year quarter,” continued Kelly. “Overall, wireless sales efforts continued to focus primarily on our core market segments of Healthcare, Government and Large Enterprise, which represented approximately 91.3 percent of our subscriber base and 86.1 percent of our paging revenue at quarter end. Healthcare

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comprised 77.5 percent of our subscriber base, and continued to be our best performing market segment with the highest rate of gross placements and lowest rate of unit disconnects.”
Spok returned capital to stockholders, totaling $7.5 million, in the first quarter of 2016. During the period, the Company paid $2.6 million in dividends and repurchased 291,861 shares of common stock, totaling $4.9 million, under its stock buy-back program. Kelly added, “Throughout 2016, we will remain focused on returning value to our shareholders through our comprehensive capital allocation strategy, which includes dividends, share repurchases and key strategic investments in our products and business that will create sustainable growth.”
Shawn E. Endsley, chief financial officer, said: “Our ability to align our expense base with the market demand that we are seeing and drive high renewal rates in our recurring revenue categories, helped Spok maintain solid operating cash flow, EBITDA and operating margins for the quarter, as we continued to invest in our business for long-term growth. We also strengthened our balance sheet, recording a cash balance of $111.9 million at March 31, 2016, and continued to operate as a debt-free company at quarter-end.”
Business Outlook:
Commenting on the Company’s previously provided financial guidance for 2016, Endsley noted: “We are pleased that quarterly results were consistent with our expectations and we are maintaining the 2016 guidance range that we provided last quarter.” With regard to financial guidance for 2016, Endsley reiterated that the Company expects total revenue to range from $174 million to $192 million, operating expenses (excluding depreciation, amortization and accretion) to range from $153 million to $159 million, and capital expenditures to range from $6 million to $8 million.
* * * * * * * * *

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2016 First-Quarter Call and Replay:
Spok plans to host a conference call for investors on its 2016 first quarter operating results at 10:00 a.m. Eastern Time on Thursday, April 28, 2016. Dial-in numbers for the call are 785-830-7992 or 800-768-6569. The pass code for the call is 8456655. A replay of the call will be available from 1:00 p.m. ET on April 28, 2016 until 1:00 p.m. on Thursday, May 12, 2016. Replay numbers are 719-457-0820 or 888-203-1112. The pass code for the replay is 8456655.
* * * * * * * * *
About Spok
Spok Holdings, Inc., headquartered in Springfield, Va., is proud to be a leader in critical communications for healthcare, government, public safety, and other industries. We deliver smart, reliable solutions to help protect the health, well-being, and safety of people around the globe. Organizations worldwide rely on Spok for workflow improvement, secure texting, paging services, contact center optimization, and public safety response. When communications matter, Spok delivers. Visit us at spok.com or find us on Twitter @Spoktweets.
Safe Harbor Statement under the Private Securities Litigation Reform Act: Statements contained herein or in prior press releases which are not historical fact, such as statements regarding Spok’s future operating and financial performance, are forward-looking statements for purposes of the safe harbor provisions under the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties that may cause Spok’s actual results to be materially different from the future results expressed or implied by such forward-looking statements. Factors that could cause actual results to differ materially from those expectations include, but are not limited to, declining demand for paging products and services, continued demand for our software products and services, our ability to develop additional software solutions for our customers and manage our development as a global organization, the ability to manage operating expenses, future capital needs, competitive pricing pressures, competition from both traditional paging services and other wireless communications services, competition from other software providers, government regulation, reliance upon third-party providers for certain equipment and services, as well as other risks described from time to time in our periodic reports and other filings with the Securities and Exchange Commission. Although Spok believes the expectations reflected in the forward-looking statements are based on reasonable assumptions, it can give no assurance that its expectations will be attained. Spok disclaims any intent or obligation to update any forward-looking statements.




Tables to Follow

    

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SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF INCOME (a)
(Unaudited and in thousands except share, per share amounts and ARPU)
 
 
 
 
 
 
 
For the three months ended
 
 
3/31/2016
 
3/31/2015
Revenue:
 
 
 
 
Wireless
 
$
28,172

 
$
30,690

Software
 
17,216

 
17,448

Total revenue
 
45,388

 
48,138

Operating expenses:
 
 
 
 
Cost of revenue
 
8,017

 
8,813

Service, rental and maintenance
 
11,213

 
11,256

Selling and marketing
 
6,529

 
7,048

General and administrative
 
10,510

 
11,001

Severance
 
(4
)
 

Depreciation, amortization and accretion
 
3,323

 
3,747

Total operating expenses
 
39,588

 
41,865

% of total revenue
 
87.2
%
 
87.0
%
Operating income
 
5,800

 
6,273

% of total revenue
 
12.8
%
 
13.0
%
Interest income (expense), net
 
49

 
(1
)
Other income (expense), net
 
254

 
60

Income before income tax expense
 
6,103

 
6,332

Income tax benefit (expense)
 
(2,659
)
 
(2,415
)
Net income
 
$
3,444

 
$
3,917

Basic net income per common share
 
$
0.17

 
$
0.18

Diluted net income per common share
 
$
0.17

 
$
0.18

Basic weighted average common shares outstanding
 
20,683,719

 
21,898,792

Diluted weighted average common shares outstanding
 
20,845,661

 
22,053,015

Reconciliation of operating income to EBITDA (b):
 
 
 
 
Operating income
 
$
5,800

 
$
6,273

Add back: depreciation, amortization and accretion
 
3,323

 
3,747

EBITDA
 
$
9,123

 
$
10,020

% of total revenue
 
20.1
%
 
20.8
%
Key statistics:
 
 
 
 
Units in service
 
1,153

 
1,230

Average revenue per unit (ARPU)
 
$
7.77

 
$
7.91

Bookings
 
$
15,106

 
$
17,740

Backlog
 
$
36,766

 
$
40,551

 
 
 
 
 
(a) Slight variations in totals are due to rounding.
(b) EBITDA or earnings before interest, taxes, depreciation, amortization and accretion is a non-GAAP measure and is presented for analytical purposes only.




SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF INCOME (a)
(Unaudited and in thousands except share, per share amounts and ARPU)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
3/31/2016
 
12/31/2015
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
Revenue:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Wireless
 
$
28,172

 
$
28,727

 
$
29,375

 
$
30,222

 
$
30,690

 
$
31,678

 
$
32,855

 
$
33,518

Software
 
17,216

 
18,612

 
16,806

 
17,747

 
17,448

 
19,591

 
16,936

 
15,576

Total revenue
 
45,388

 
47,339

 
46,181

 
47,969

 
48,138

 
51,269

 
49,791

 
49,094

Operating expenses:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Cost of revenue
 
8,017

 
8,035

 
7,871

 
9,131

 
8,813

 
10,571

 
8,000

 
7,180

Service, rental and maintenance
 
11,213

 
11,024

 
11,117

 
11,003

 
11,256

 
11,285

 
10,988

 
11,420

Selling and marketing
 
6,529

 
7,036

 
6,572

 
6,790

 
7,048

 
7,915

 
7,072

 
7,780

General and administrative
 
10,510

 
10,276

 
10,410

 
10,472

 
11,001

 
11,905

 
10,866

 
10,990

Severance
 
(4
)
 
1,056

 
141

 
1,504

 

 
926

 
545

 
4

Depreciation, amortization and accretion
 
3,323

 
3,362

 
3,413

 
3,448

 
3,747

 
4,049

 
4,247

 
4,352

Total operating expenses
 
39,588

 
40,789

 
39,524

 
42,348

 
41,865

 
46,651

 
41,718

 
41,726

% of total revenue
 
87.2
%
 
86.2
%
 
85.6
%
 
88.3
%
 
87.0
%
 
91.0
%
 
83.8
%
 
85.0
%
Operating income
 
5,800

 
6,550

 
6,657

 
5,621

 
6,273

 
4,618

 
8,073

 
7,368

% of total revenue
 
12.8
%
 
13.8
%
 
14.4
%
 
11.7
%
 
13.0
%
 
9.0
%
 
16.2
%
 
15.0
%
Interest income (expense), net
 
49

 
13

 
1

 
3

 
(1
)
 
(262
)
 
(63
)
 
(64
)
Other income (expense), net
 
254

 
71

 
784

 
264

 
60

 
(188
)
 
(2
)
 
(194
)
Income before income tax expense
 
6,103

 
6,634

 
7,442

 
5,888

 
6,332

 
4,168

 
8,008

 
7,110

Income tax benefit (expense)
 
(2,659
)
 
66,087

 
(3,222
)
 
(2,512
)
 
(2,415
)
 
2,744

 
(3,356
)
 
(2,819
)
Net income
 
$
3,444

 
$
72,721

 
$
4,220

 
$
3,376

 
$
3,917

 
$
6,912

 
$
4,652

 
$
4,291

Basic net income per common share
 
$
0.17

 
$
3.54

 
$
0.20

 
$
0.16

 
$
0.18

 
$
0.32

 
$
0.21

 
$
0.20

Diluted net income per common share
 
$
0.17

 
$
3.53

 
$
0.20

 
$
0.16

 
$
0.18

 
$
0.31

 
$
0.21

 
$
0.19

Basic weighted average common shares outstanding
 
20,683,719

 
20,528,326

 
21,301,311

 
21,677,299

 
21,898,792

 
21,554,746

 
21,651,347

 
21,642,163

Diluted weighted average common shares outstanding
 
20,845,661

 
20,628,053

 
21,352,838

 
21,735,829

 
22,053,015

 
22,101,600

 
22,135,554

 
22,099,791

Reconciliation of operating income to EBITDA (b):
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Operating income
 
$
5,800

 
$
6,550

 
$
6,657

 
$
5,621

 
$
6,273

 
$
4,618

 
$
8,073

 
$
7,368

Add back: depreciation, amortization and accretion
 
3,323

 
3,362

 
3,413

 
3,448

 
3,747

 
4,049

 
4,247

 
4,352

EBITDA
 
$
9,123

 
$
9,912

 
$
10,070

 
$
9,069

 
$
10,020

 
$
8,667

 
$
12,320

 
$
11,720

% of total revenue
 
20.1
%
 
20.9
%
 
21.8
%
 
18.9
%
 
20.8
%
 
16.9
%
 
24.7
%
 
23.9
%
Key statistics:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Units in service
 
1,153

 
1,173

 
1,192

 
1,211

 
1,230

 
1,256

 
1,274

 
1,299

Average revenue per unit (ARPU)
 
$
7.77

 
$
7.79

 
$
7.82

 
$
7.86

 
$
7.91

 
$
7.92

 
$
7.97

 
$
7.98

Bookings
 
$
15,106

 
$
18,511

 
$
16,746

 
$
21,027

 
$
17,740

 
$
22,272

 
$
20,362

 
$
18,959

Backlog
 
$
36,766

 
$
38,650

 
$
41,639

 
$
43,524

 
$
40,551

 
$
42,391

 
$
42,117

 
$
40,182

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.
(b) EBITDA or earnings before interest, taxes, depreciation, amortization and accretion is a non-GAAP measure and is presented for analytical purposes only




SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS (a)
(In thousands)
 
 
 
 
 
 
 
3/31/2016
 
12/31/2015
 
 
(Unaudited)
 
 
Assets
 
 
 
 
Current assets:
 
 
 
 
Cash and cash equivalents
 
$
111,921

 
$
111,332

Accounts receivable, net
 
21,078

 
22,638

Prepaid expenses and other
 
4,858

 
5,352

Inventory
 
1,986

 
2,291

Total current assets
 
139,843

 
141,613

Property and equipment, net
 
14,806

 
15,386

Goodwill
 
133,031

 
133,031

Other intangible assets, net
 
13,853

 
14,964

Deferred income tax assets, net
 
81,659

 
83,983

Other assets
 
1,547

 
1,445

Total assets
 
$
384,739

 
$
390,422

Liabilities and stockholders' equity
 
 
 
 
Current liabilities:
 
 
 
 
Accounts payable and accrued liabilities
 
$
7,804

 
$
9,247

Accrued compensation and benefits
 
9,837

 
10,864

Deferred revenue
 
27,415

 
27,045

Total current liabilities
 
45,056

 
47,156

Deferred revenue
 
738

 
741

Other long-term liabilities
 
8,854

 
8,972

Total liabilities
 
54,648

 
56,869

Commitments and contingencies
 
 
 
 
Stockholders' equity:
 
 
 
 
Preferred stock
 

 

Common stock
 
2

 
2

Additional paid-in capital
 
106,234

 
110,435

Retained earnings
 
223,855

 
223,116

Total stockholders' equity
 
330,091

 
333,553

Total liabilities and stockholders' equity
 
$
384,739

 
$
390,422

 
 
 
 
 
(a) Slight variations in totals are due to rounding.






SPOK HOLDINGS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (a)
(Unaudited and in thousands)
 
 
 
 
 
 
 
For the three months ended
 
 
3/31/2016
 
3/31/2015
Cash flows from operating activities:
 
 
 
 
Net income
 
$
3,444

 
$
3,917

Adjustments to reconcile net income to net cash provided by operating activities:
 
 
 
 
Depreciation, amortization and accretion
 
3,323

 
3,747

Amortization of deferred financing costs
 

 

Deferred income (benefit) tax expense
 
2,327

 
1,997

Stock based compensation
 
637

 
443

Provisions for doubtful accounts, service credits and other
 
238

 
327

Adjustments of non-cash transaction taxes
 
(81
)
 
(49
)
Loss/(Gain) on disposals of property and equipment
 

 
(18
)
Changes in assets and liabilities:
 
 
 
 
Accounts receivable
 
1,322

 
1,268

Prepaid expenses, intangible assets and other assets
 
595

 
54

Accounts payable, accrued liabilities and other
 
(2,667
)
 
(5,791
)
Customer deposits and deferred revenue
 
381

 
530

Net cash provided by operating activities
 
9,519

 
6,425

Cash flows from investing activities:
 
 
 
 
Purchases of property and equipment
 
(1,445
)
 
(1,040
)
Proceeds from disposals of property and equipment
 

 
30

Net cash used in investing activities
 
(1,445
)
 
(1,010
)
Cash flows from financing activities:
 
 
 
 
Cash distributions to stockholders
 
(2,580
)
 
(3,356
)
Purchase of common stock (including commissions)
 
(4,905
)
 
(466
)
Employee stock based compensation tax withholding
 

 
(3,825
)
Net cash used in financing activities
 
(7,485
)
 
(7,647
)
Net increase in cash and cash equivalents
 
589

 
(2,232
)
Cash and cash equivalents, beginning of period
 
111,332

 
107,869

Cash and cash equivalents, end of period
 
$
111,921

 
$
105,637

Supplemental disclosure:
 
 
 
 
Income taxes paid
 
$
352

 
$
337

 
 
 
 
 
(a) Slight variations in totals are due to rounding.




SPOK HOLDINGS, INC.
CONSOLIDATED REVENUE
SUPPLEMENTAL INFORMATION (a)
(Unaudited and in thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
3/31/2016
 
12/31/2015
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
Revenue
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Paging
 
$
27,101

 
$
27,637

 
$
28,196

 
$
28,782

 
$
29,491

 
$
30,071

 
$
30,776

 
$
31,458

Non-paging
 
1,071

 
1,090

 
1,179

 
1,440

 
1,199

 
1,607

 
2,079

 
2,060

Total wireless revenue
 
$
28,172

 
$
28,727

 
$
29,375

 
$
30,222

 
$
30,690

 
$
31,678

 
$
32,855

 
$
33,518

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Subscription
 
498

 
471

 
392

 
419

 
398

 
365

 
458

 
377

License
 
1,593

 
2,733

 
1,457

 
3,011

 
2,595

 
3,474

 
2,374

 
2,497

Services
 
4,315

 
4,610

 
4,600

 
4,609

 
5,018

 
5,579

 
4,305

 
3,558

Equipment
 
1,729

 
1,764

 
1,434

 
1,301

 
1,374

 
2,145

 
1,930

 
1,614

Operations revenue
 
$
8,135

 
$
9,578

 
$
7,883

 
$
9,340

 
$
9,385

 
$
11,563

 
$
9,067

 
$
8,046

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Maintenance revenue
 
$
9,081

 
$
9,034

 
$
8,923

 
$
8,407

 
$
8,063

 
$
8,028

 
$
7,869

 
$
7,530

Total software revenue
 
$
17,216

 
$
18,612

 
$
16,806

 
$
17,747

 
$
17,448

 
$
19,591

 
$
16,936

 
$
15,576

 
Total revenue
 
$
45,388

 
$
47,339

 
$
46,181

 
$
47,969

 
$
48,138

 
$
51,269

 
$
49,791

 
$
49,094

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.





SPOK HOLDINGS, INC.
CONSOLIDATED OPERATING EXPENSES
SUPPLEMENTAL INFORMATION (a)
(Unaudited and in thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
3/31/2016
 
12/31/2015
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
Cost of revenue
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Payroll and related
 
$
4,634

 
$
4,414

 
$
4,277

 
$
4,274

 
$
4,157

 
$
4,222

 
$
3,743

 
$
3,827

Cost of sales
 
2,673

 
2,902

 
2,549

 
3,801

 
3,620

 
5,225

 
3,098

 
2,232

Stock based compensation
 
49

 
33

 
33

 
34

 
34

 
81

 
108

 
81

Other
 
661

 
686

 
1,012

 
1,022

 
1,002

 
1,043

 
1,051

 
1,040

Total cost of revenue
 
8,017

 
8,035

 
7,871

 
9,131

 
8,813

 
10,571

 
8,000

 
7,180

Service, rental and maintenance
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Payroll and related
 
5,072

 
4,815

 
4,613

 
4,555

 
4,652

 
4,533

 
4,106

 
4,434

Site rent
 
3,660

 
3,663

 
3,763

 
3,783

 
3,766

 
3,834

 
3,914

 
3,981

Telecommunications
 
1,222

 
1,218

 
1,392

 
1,288

 
1,343

 
1,487

 
1,548

 
1,669

Stock based compensation
 
52

 
29

 
29

 
29

 
29

 
30

 
56

 
(17
)
Other
 
1,207

 
1,299

 
1,320

 
1,348

 
1,466

 
1,401

 
1,364

 
1,353

Total service, rental and maintenance
 
11,213

 
11,024

 
11,117

 
11,003

 
11,256

 
11,285

 
10,988

 
11,420

Selling and marketing
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Payroll and related
 
3,666

 
3,780

 
3,664

 
3,732

 
3,916

 
3,945

 
3,859

 
4,099

Commissions
 
1,525

 
1,754

 
1,858

 
1,792

 
1,836

 
2,481

 
1,949

 
2,087

Stock based compensation
 
48

 
(7
)
 
16

 
51

 
51

 
131

 
151

 
131

Other
 
1,290

 
1,509

 
1,034

 
1,215

 
1,245

 
1,358

 
1,113

 
1,463

Total selling and marketing
 
6,529

 
7,036

 
6,572

 
6,790

 
7,048

 
7,915

 
7,072

 
7,780

General and administrative
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Payroll and related
 
4,392

 
4,029

 
4,320

 
4,611

 
4,879

 
4,737

 
4,217

 
4,440

Stock based compensation
 
488

 
316

 
316

 
548

 
329

 
780

 
791

 
429

Facility rent
 
839

 
856

 
868

 
841

 
941

 
830

 
863

 
899

Outside services
 
1,726

 
1,783

 
1,864

 
1,728

 
1,786

 
1,786

 
1,698

 
1,719

Taxes, licenses and permits
 
1,055

 
1,132

 
1,068

 
1,150

 
1,125

 
1,283

 
1,225

 
1,383

Other
 
2,010

 
2,160

 
1,974

 
1,594

 
1,941

 
2,489

 
2,072

 
2,120

Total general and administrative
 
10,510

 
10,276

 
10,410

 
10,472

 
11,001

 
11,905

 
10,866

 
10,990

Severance
 
(4
)
 
1,056

 
141

 
1,504

 

 
926

 
545

 
4

Depreciation, amortization and accretion
 
3,323

 
3,362

 
3,413

 
3,448

 
3,747

 
4,049

 
4,247

 
4,352

Operating expenses
 
$
39,588

 
$
40,789

 
$
39,524

 
$
42,348

 
$
41,865

 
$
46,651

 
$
41,718

 
$
41,726

Capital expenditures
 
$
1,445

 
$
2,024

 
$
1,318

 
$
1,992

 
$
1,040

 
$
1,352

 
$
1,291

 
$
2,393

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.




SPOK HOLDINGS, INC.
UNITS IN SERVICE ACTIVITY, MARKET SEGMENT, CHURN
AND AVERAGE REVENUE PER UNIT (ARPU) (a)
(Unaudited and in thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For the three months ended
 
 
3/31/2016
 
12/31/2015
 
9/30/2015
 
6/30/2015
 
3/31/2015
 
12/31/2014
 
9/30/2014
 
6/30/2014
Paging units in service
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Beginning units in service (000's)
 
1,173

 
1,192

 
1,211

 
1,230

 
1,256

 
1,274

 
1,299

 
1,327

Gross placements
 
28

 
31

 
36

 
40

 
29

 
35

 
45

 
51

Gross disconnects
 
(48
)
 
(50
)
 
(55
)
 
(59
)
 
(55
)
 
(53
)
 
(70
)
 
(79
)
Net change
 
(20
)
 
(19
)
 
(19
)
 
(19
)
 
(26
)
 
(18
)
 
(25
)
 
(28
)
Ending units in service
 
1,153

 
1,173

 
1,192

 
1,211

 
1,230

 
1,256

 
1,274

 
1,299

End of period units in service % of total (b)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Healthcare
 
77.5
 %
 
77.0
 %
 
76.3
 %
 
75.9
 %
 
74.6
 %
 
74.1
 %
 
73.6
 %
 
73.0
 %
Government
 
6.9
 %
 
7.2
 %
 
7.2
 %
 
7.3
 %
 
7.6
 %
 
7.8
 %
 
7.9
 %
 
8.3
 %
Large enterprise
 
6.9
 %
 
6.9
 %
 
7.1
 %
 
7.3
 %
 
7.6
 %
 
7.6
 %
 
7.8
 %
 
7.8
 %
Other(b)
 
8.7
 %
 
9.0
 %
 
9.3
 %
 
9.5
 %
 
10.2
 %
 
10.4
 %
 
10.7
 %
 
10.9
 %
Total
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
 
100.0
 %
Account size ending units in service (000's)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1 to 100 units
 
118

 
123

 
128

 
134

 
139

 
145

 
152

 
160

101 to 1,000 units
 
238

 
243

 
250

 
256

 
266

 
277

 
282

 
289

>1,000 units
 
797

 
807

 
814

 
821

 
825

 
834

 
840

 
850

Total
 
1,153

 
1,173

 
1,192

 
1,211

 
1,230

 
1,256

 
1,274

 
1,299

Account size net loss rate(c)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1 to 100 units
 
(4.3
)%
 
(3.9
)%
 
(4.4
)%
 
(3.4
)%
 
(4.3
)%
 
(4.7
)%
 
(5.0
)%
 
(5.3
)%
101 to 1,000 units
 
(2.0
)%
 
(2.9
)%
 
(2.4
)%
 
(3.8
)%
 
(3.8
)%
 
(1.9
)%
 
(2.4
)%
 
(2.5
)%
>1,000 units
 
(1.2
)%
 
(0.9
)%
 
(0.8
)%
 
(0.6
)%
 
(1.1
)%
 
(0.7
)%
 
(1.2
)%
 
(1.3
)%
Total
 
(1.7
)%
 
(1.6
)%
 
(1.5
)%
 
(1.6
)%
 
(2.1
)%
 
(1.4
)%
 
(1.9
)%
 
(2.1
)%
Account size ARPU
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1 to 100 units
 
$
12.57

 
$
12.52

 
$
12.49

 
$
12.57

 
$
12.58

 
$
12.50

 
$
12.54

 
$
12.47

101 to 1,000 units
 
8.70

 
8.65

 
8.69

 
8.72

 
8.74

 
8.76

 
8.76

 
8.68

>1,000 units
 
6.77

 
6.79

 
6.80

 
6.81

 
6.84

 
6.83

 
6.86

 
6.88

Total
 
$
7.77

 
$
7.79

 
$
7.82

 
$
7.86

 
$
7.91

 
$
7.92

 
$
7.97

 
$
7.98

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(a) Slight variations in totals are due to rounding.
(b) Other includes hospitality, resort and indirect units
(c) Net loss rate is net current period placements and disconnected units in service divided by prior period ending units in service.