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Exhibit 99.1
Q3 2012 Overstock.com, Inc. Earnings Conference Call, October 29, 2012
CORPORATE PARTICIPANTS
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
CONFERENCE CALL PARTICIPANTS
Nat Schindler BofA Merrill Lynch - Analyst
PRESENTATION
Operator
Good morning my name is Christie, and I will be your conference operator today. At this time I would like to welcome everyone to the Overstock.com third quarter 2012 earnings conference call. All lines have been placed on mute to prevent any background noise. After the speakers remarks, there will be a question-and-answer session.
(Operator Instructions)
Thank you. It is now my pleasure to hand the program over to Mr. Jonathan Johnson. Please go ahead.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Thank you, Christie. Good morning and welcome to our third quarter 2012 earnings call. Joining me today are Dr. Patrick Byrne, Chairman and CEO of Overstock.com and Steve Chesnut, Senior Vice President, Finance and Risk Management. To those of you that are on the east coast and are dealing with Hurricane Sandy, our thoughts and prayers are with you.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Hear, hear.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Let me remind you, the following discussion and our responses to your questions reflect managements views as of today, October 29, 2012, and may include forward-looking statements. Actual results may differ materially. Additional information about factors that could potentially impact our financial results is included in the Form 10-Q filed last Thursday, October 25, and in the Form 10-K that we filed on March 2, 2012. During this call, we will discuss certain non-GAAP financial measures. The slides accompanying this webcast and our filings with the SEC, each posted on our Investor Relations website, contain additional disclosures regarding these non-GAAP measures, including reconciliations of these measures to the most comparable GAAP measures. Please review the Safe Harbor Statement on slide 2. With that out of the way, Id like to now turn the call over to Steve to highlight some of our financial results.
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
Thank you, Jonathan. Please turn to slide number 3 in the presentation, which is available on our Investor Relations website. On the top line, total revenue was $255.4 million, a 7% increase over last year. Gross margin improved 220 basis points from last year to 18.2%, and gross profit increased by 21% to $46.5 million. This, along with flat sales and marketing expense, drove a 29% increase in contribution. Contribution margin was 12.4% in Q3, and 12.5% for the first nine months of 2012. Combined technology and G&A expenses decreased by 8% or $2.6 million, due primarily to the reduction in compensation and legal costs. Net income for the quarter improved by $10.5 million to a positive $2.7 million, or $0.11 per share. While we dont show this on the slide, we ended the quarter with $72 million in cash and cash equivalents, and working capital at the end of Q3 was a negative $4.5 million, compared to a negative $14.1 million at the end of December 31, 2011. Patrick, with that, let me turn the call over to you.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Thank you, Steve. Thank you, Jonathan. Im first going to echo Jonathans thoughts about everyone out there facing Sandy: our thoughts are with you. Also on slide 3, I do just want to highlight two things. Steve touched on contribution dollars, a 29% increase. Weve said many times that how we view growth, how we view the real economics of our business and the growth to pay attention to, is that contribution dollar number. And also the contribution margin of 12.4%; Ill just mention that our analysis is that its about the same as Amazon, if you true everything up, apples-to-apples. Steve, would you go along with what?
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
Its pretty comparable, yes.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Yes, now Amazon puts logistics in a different place. But if you took gross margin the way we count it and take out marketing, you get basically the same number. And we have often said thats just the sweet spot for us. Okay, turning to slide 4. You see we have it was an acceptable quarter. My colleagues hit the cover off the ball, I thought, and we certainly to mix metaphors, they certainly have gotten the fly wheel spinning in the right direction. So, weve returned a positive growth for the quarter and we think that we can keep it spinning up modestly from this point.
Slide 5, gross profit growth: 21%. That is acceptable. I should say that the 7% on the top line still seems 4 to 5 points below the industry growth, so thats unacceptable. But the gross profit growth of 21%, if you assume that should for the industry, the gross profits are growing about the same as the revenue, then our gross profit growth of 21% is more than acceptable. The slide 6, gross margin and contribution, again, were aiming for that contribution line to be over 12%. I actually get a little worried. I dont like it over 13%. Sometimes it bounces up there. And there is some seasonality. Theres product shift by season, when you get into the Christmas season people buy a lot of one type of product and at lower margins and so forth. But anyway, I think this is about the sweet spot, mid-12%s.
Page 7, contribution dollar growth, 29%. Thats terrific. And if we believe me, if we just hold 29% growth in that number or even 20% growth in that number, we will have a fantastic or even 15% growth in that number, we can adjust all the other expenses here to have a wonderful, highly profitable cash machine business. So Im thrilled with the 29%. Slide 8. Oh, I guess Ill pause there. Jonathan or Steve, do you have any additions to anything so far?
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
No.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
No. Nothing to add.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Nothing to add. You and Charlie Munger. Okay, eight. Quarterly operating expenses. Why dont we these are tight. These we have weve actually, I think, always had good operating expense discipline in the sense of what we set out to spend and the budget constraints we make for ourselves we live within.
Where weve had the occasional hickey has been where the contribution growth and the top line hasnt come in where we had built the rest of the scale for. So we feel like were quite good on managing operating expenses within the budgets we set. Mr. Chesnut, who plays a key role in making sure that comes to pass, do you have anything to add to that?
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
I think weve sized headcount appropriately too for 2012, so that were managing this business for profitability.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
We do have open hires for our Tech group. Wed like to hire more developers. We always have work for them to do which we think will have good ROI.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
And I would even I would maybe say something myself a little bit differently than Steve Chesnut, in that it has often been the case or sometimes been the case no, it has often been the case that we had to choose between managing for profitability or eliminating loss and, or versus making the spending money for the medium and the long term, building ahead of time things that we needed. And that was true in years past. I would say Im not sure its fair to say were managing for profitability right now. Were not trying to absolutely maximize profitability. Within this profitability that is emerging, we have were making a lot of investments and were spending theres a fair theres a measurable layer in there that is really about stuff that isnt going to have payback in six months or twelve months, but were building, were investing in things that may take a couple years to pay off. And actually, we have been doing that for as much as we could for some time. And those projects are really paying off. Thats why you see the improving results that you see. So Steve, I would just have put it when you say were managing for profitability, are we talking past each other?
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
No. I think you said it better, which is: weve sized it, were still investing in the business and were still positioning this thing for the long term.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Yes. Thanks. Page 9, Net income, 1.1% for the quarter.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Three quarters in a row.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Three quarters in a row. Anything else you want to say on that?
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Nothing more to add.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Three quarters in a row. Lets see if we can make it four. Slide 10, operating and free cash flow, $28 million trailing 12 months cash flow from operations, free cash flow, $15.7 million. Do you want to add anything to this, Steve?
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
Its just nice to see that weve come through a strong three quarters this year and were still producing cash in the business.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Yes. Slide 11, GAAP, trailing 12 month inventory turns. Weve broken 40. I think we did yes, we had broken 40 once or twice before. But on a GAAP basis, 40 is terrific. Of course, that is aided by the fact that so much of our business is partner, or drop-ship. But even on our own core business its 6.6, and even this do you want to add, Steve? Steve and Dave Nielsen have been doing a marvelous job, getting some very rigorous management tools in place. What do you have to add to this, Steve?
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
I think weve got good processes around managing inventory for the right seasons and getting out of the inventory at the end of seasons. So weve got much more robust processes going.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Ruthlessly. Ruthlessly getting out of inventory. Were not a as Warren Buffet says, you dont want to be a museum. When it comes to inventory, you dont want to be a museum.
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
Thats right. We dont like just to look at it.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
12, slide 12, GMROI, 861%, 59% on the direct. But thats in part a reflection of we have more scale than were using, somewhat more for most of the year. Next page, 13. 13% increase in the were up to almost 30 million people have done business with us. Slide 14, new customers is about flat with last year, up 3%. The CPA, at $20, is where its generally been over the years. Slide 15, this is interesting. There really is some change here. Average order size of $147, slight decrease in number of orders, 3% decrease but a 15% increase in average order size. Jonathan or Steve, without giving away too much, do you want to ?
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
Were pretty happy with this. It shows strength in the business, shows the strength in the consumer willing to buy a larger ticket. So, we feel very comfortable where weve got the business positioned and this has fueled the growth for Q3.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Jonathan?
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
I think Steve said it well. We would certainly like to see the orders increase, but increasing the average order size is good news.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
I know a lot of people, a lot of people who follow us pay attention to this as a driver and its not something to me, I guess Ive always looked at it as a derivative number. It derives from all these other things we do and not that this was a lever that we actually used to move the business. However, so, anyway, it is its a very significant increase, whats going on, and a lot of that is mix shift for customers with us. Gross profit, next, slide 16, gross profit for transaction, up handily, $19. Normally its $24, over the course of the last year. Anything you want to add to that, Steve?
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
No.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Slide 17, corporate employees. Why dont you address this?
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
You can see theyre down year-over-year. We think were at a good size. They ticked up a little bit quarter-over-quarter, and were being judicious in our hiring, and like I said earlier, its tech spots that account for most of that, most of that increase.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
And boy, do we want to hire more of them. I should mention that by corporate employees, what we mean is, just to be clear, its employees not including Customer Care and Warehouse Operations. Thats because those numbers of employees, those segments basically increase linearly with sales, and theres some fluctuation around Christmas and such. We measure corporate employees almost like were the overhead, I guess is one word, thats one way to say it, anyway. Well, so when we look at the efficiency of our employee count, were really looking at corporate employees, then were managing the other two groups using different efficiency measures. Page 18 is questions. Jonathan?
QUESTIONS AND ANSWERS
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
We have a handful of questions that have been pre-submitted. Well take some of those before we take questions on the call. First one, Patrick, is could you describe the internal and external factors which contributed to the rebound in revenue growth?
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Well, the external factors, I dont think contributed too much. I think the economy is quite soft and is dribbling along, bottom bouncing and even this is as you may have heard me on FOX occasionally talking about my dentist metaphor. Weve really just got some folks who are jamming a Novocain needle into the publics gum and keeping it numb. And so, Im actually quite bearish about the economy in general.
Internally, Id love to attribute this to one superstar effort. But it really is, we have its just sticking to our knitting, measuring everything, doing things better and better, having executives and associates who are who have just gotten better. Were a learning organization. Were a learning organization and weve learned. And weve learned where our mistakes are and how to improve, and to me its all just a race about whos learning more. I mean, who can learn fastest.
So that in a broad brush, thats what I think has made such a big difference. Now, you fellows may have something to add to that.
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
It feels like the Business, Marketing, Merchandising, everybody is just firing on all cylinders.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Customer Care.
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
Customer Care.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Theyre all so integrated now. Theyre so integrated with each other and sharing so much information and planning together so well and we see enormous opportunities, folks. We see enormous opportunities to drive forward.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Okay, good. Another question that came in is, please provide an overview of the Goldman Sachs lawsuit and how that is going. Do you want me to take that one, Patrick?
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Take it.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Okay. So we are two things are two big things are happening in that case. Weve recently filed our response to the Goldman and Merrill filings of whether the documents that the judge looked at in dismissing the case should be released to the public. Its called a motion to unseal or motion to seal by Goldman. So that is in front of the court. And we will see that, I would suspect, in the springtime. The court will decide whether to unseal those documents.
The other big thing thats coming up is we will file our appeal of the judges dismissal of the case and that filing will happen in early December. I would think sometime early fall or so all the briefs will be in and the court will be considering that. But, we like the work that our lawyers have been doing on this. We expect to win on the unsealing and we expect to win on the appeal, so that we can get back to trial sometime in the next years.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
May I add a footnote to that?
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Please.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
I know that people have had that this has been the subject of controversy. Our pursuit of this case, to me, Goldman Sachs is an enemy of the republic. This is an enemy of the republic issue and when the facts come out well, I think its become clear to much of the population since we started this fight
years ago, that, thats not just a its not such a crazy thing to say. And when all the facts come out from this case, I think people will understand what I mean by saying these guys are enemies of the republic and understand why we felt a civic obligation not to back out of this.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Okay.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Next question.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Another question, hows Worldstock doing, Patrick?
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Worldstocks great. We did lose a key leader in Worldstock. But I love Worldstock. Its got people in 55, 60 countries, I think about 10,000 people making product for it. I think its up on the website, the number, I think weve passed $85 million back to artisan suppliers, last time I had checked. And its great. In fact, its giving us there are other directions we can take that business and expand it. Its beautifully managed now, but we see additional directions it can go.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Yes, I think its going well and the monies that we make from it we put into schools that we open internationally, and those schools are self-sustaining and do great work in developing nations.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Its actually been, just in terms of all kinds of measures that you would use, like how much capital it uses and sales to capital and stuff, its a very its actually been very tightly managed for a number of years. Now, in addition, I periodically run into people who just tell me, you know, Worldstock is the reason I shop with Overstock. I love Worldstock. So I think it has some spillover effect to our business, some goodwill effect.
To me its always been the case that if we can run this at breakeven and when it does make some money we use that to build a school somewhere. That justifies it seems like the right thing to do and my anecdotal sense is that it does generate goodwill, as well, that helps the whole business and I can sleep with that.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Another question, Patrick. Why have results to date not reflected the inherent margins that your business seems capable of producing? Is it a question of scale or investments being made to expand the business? Or is the third-party business not as profitable as it seems?
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Well, I dont think our myself, I dont see our margins I dont think that we want to drive this by seeing our margins go up. I think the economics of this work out beautifully, if we keep our margins just where they are and were growing even 15%. If you model that out, we can have a fantastic business at 15% growth, which is 10% to 15% is basically the industry, 12%, 13%. So Im not keen about driving the margins higher. I am keen to keep finding efficiencies and, boy, have we uncovered we see a whole other its always like this. The Japanese manufacturing model is youre draining the lakes, rocks emerge, you stop, you blow out the rocks and then you just drain the lake some more and then some more rocks emerge and you stop. We have drained a lot out of the lake, more rocks have emerged. We see ways to take them out. In other words, ways to strip cost out of our supply chain. Theyll be unrolling over the first few quarters of next year. But I dont see that necessarily as driving our business to higher margin. But I see that as making us more competitive. Steve?
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
I think youre right, it feels like we found the sweet spot between pricing and marketing and then as we uncover efficiencies in the supply chain, we have the ability to translate that back into benefiting the consumer by lowering prices.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
And we think we see ourselves as very competitive on price now and getting more competitive.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Frankly, with people who shop on the Internet, thats important. So price is key and our being able to strip costs out of our supply chain is what helps us keep the price low, so customers keep coming to us.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Right. And we think weve gotten ahead of that power curve, so-to-speak. We are substantially cheaper than other people on the Internet, we think by a pretty wide margin at this point. And we have a whole series of projects that are just ticking off month after month after month that can keep driving that price competitiveness. So our opponents are going to be playing catch-up as far as the eye can see.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Okay. One more, then well take some questions from the call. Patent trolling seems to be a very profitable business, how has this affected Overstock?
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Let me toss that question back to our junk yard dog over here. Jonathan?
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
We have been sued and we continue to be sued by patent trolls. Weve done a great job beating them with a big bully stick. Last year
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Theyre the bullies.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Theyre the bullies. Were beating them with a stick. Last year we went all the way to trial, had a four day trial in Eastern Texas against Alcatel-Lucent, as they tried to take us down with some patents that didnt really apply to the Internet. Not only did we win the trial, jury came back quickly, but it also invalidated one of their key patents. So our strategy has been: fight back, fight back hard, and work to take away their franchise. Thats been able to slow some of the suits that have been filed against us. And
some have been dismissed. But well continue to be real vigilant in asserting our rights and not settling just because someone asserts a case.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Yes, Id like to add something, and then ask a follow-up to you, Jonathan. Our philosophy has been for years that we know that these people, their calculation is always they pretty much say to you, hey, were filing this suit. You can tell half the time they dont even believe it themselves. But theyre saying it will take you $4 million to fight this, well settle it right now for $2 million. And we have never taken the we have had the mantra, we dont negotiate with terrorists. When we think were in the right, we dont do that calculation and thats a form of long-term investment in the business. We incur higher costs for years than we could have incurred if we had just rolled over for these guys. But we have Ive heard this numerous places around the country once we start invalidating peoples patents, we have defeated a lot of patent trolls in various ways and some of those defeats have come in the form of actually getting their patents stripped from them which defangs them. And that makes them learn, I think that makes them start having to do the calculation of expediency before they come after us. We see we know that there are examples where this is now saving us money, where people are leaving us alone because they understand the costs of engaging with us on these, frivolously on these issues, is going to be very high for them. In addition, Jonathan and Mark Griffin, our General Counsel, have done a nice job in building an IP practice here. Do you want to go into that?
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Sure. I think weve been much more careful in seeing where were innovating and where those innovations can be patented. So, weve increased the number of patents that were filing. We think that, that is a good defense against patent trolls. And frankly, its good practice for the business, to make sure that we have greater intellectual property protections on the places where weve innovated.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Steve?
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
I love it. Its nice when you get known as the junk yard dog out there and people back away.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Yes. And its nice, we have acquired patents. Im not sure, have we announced everything weve acquired or ?
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
No, I mean, we file and then we wait for the Patent Office to rule on them and then theyre available for the public to see. Christie, why dont you open it up to questions from those on the call?
Operator
(Operator Instructions)
Nat Schindler, Bank of America-Merrill Lynch.
Nat Schindler BofA Merrill Lynch - Analyst
Im not facing the storm like everybody else. Wanted to just give you a quick question on the gross margin. You seem to have stabilized that number quite a bit above where you were last year when you were really struggling on gross margin. Youre up 220 basis points year-over-year this quarter and you seem to be nicely stable for three quarters in a row around the 18% to 18.2% range. What was the greatest what caused that shift up? And what should we expect going forward? Is this a new sustainable level that you can keep gross margins at or will it still have fluctuations based on mix and the like?
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Im going to just hit the first part of that, then punt to Steve Chesnut. But I think that some of the trouble in the past had to do with liquidating, not getting out of inventory at the end of seasons as quickly as we should have. And as Steve indicated earlier, we now have a very robust, even ruthless process and so you shouldnt see buried in our numbers before were the costs of liquidating either, occasional bad buys, or just not managing the inventory run-out as well as we should have. Steve and Dave and others have now built and Tim in Marketing have built a really robust process around managing that inventory capital so we dont have to do costly liquidations. Steve, you want to add to that?
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
Two other thoughts, Nat, to your answer to your question. Obviously in Q4 well see a mix-shift, so we naturally see some decline in gross margin, and I expect that well see that again in Q4 of this year. On an ongoing basis, I think were getting smarter and smarter with our pricing intelligence about where to effectively price in the marketplace. So I think a combination of what Patrick said, of managing inventory so we dont get caught on the backside of liquidation, and then pricing models, and obviously mix coming into the fourth quarter are a good summary to your question.
Nat Schindler BofA Merrill Lynch - Analyst
Okay, just a second question. Looking at the revenue growth on the year-over-year basis, how much of that do you attribute to the new Sears initiative?
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Really, to be have we released the number? Its really quite small. It would be measured were talking about measuring in basis points what it contributed to the third quarter. Do we ?
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Its still immaterial.
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
Its still small.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
If you said 100 basis points, would that be in the rough neighborhood even?
Steve Chesnut Overstock.com Inc. - SVP of Finance and Risk Management
It would be in the rough neighborhood.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Okay. So its not a significant part. But we love that relationship, and we love that relationship and others like it.
Nat Schindler BofA Merrill Lynch - Analyst
Okay. Great. Thank you.
Operator
(Operator Instructions)
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
While we wait, maybe another question, Patrick. One that was sent in earlier is where do you think we are in a boom or bust cycle and hows that going to affect the business?
Patrick Byrne Overstock.com Inc. - Chairman and CEO
We have I see that we have some questions coming in from looks like an Austrian, from the question looks like an Austrian economist. I think, and this is no different than I said on FOX the last couple times, that we have I think that our economy has real institutional problems. I think the analogy I used was should I go into all this?
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Yes.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
That its like you go to a dentist and the dentist says and you say Ive got a tooth ache and he pumps you with Novocain, and you say I need a root canal, and he gives you more Novocain. You say, now you need to pull my tooth, and he just gives you more Novocain. We have a government, and both parties are guilty of this, they get themselves elected by promising bigger and bigger doses of Novocain. Nobody gets themselves elected by promising to give a root canal to our public institution. You get elected by promising bigger and fancier doses of Novocain. I see both parties guilty of that.
As a result, I actually think that there is a real fundamental weakness in the teeth. I think that theres a real weakness thats got to express itself at some point and its somewhat amazing to me that we even got through as we did in the last well, the last 4 years, the last 10 years. I think theres a real profound structural problem in the country. So its a little bit like asking me if I saw a bridge that was built to hold 100 cars, and there is 300 driving over it now, is the next car going to break it? Well, I dont know. I wouldnt have thought it would have taken 300, but I think our capital markets are deeply broken. And at the core of it, the core of some of it, are the settlement issues that have been revealed and that weve been jumping up and down about for seven years. There are other issues. And I think there are other long-term problems for the US. I think its all fixable. Its all fixable. But were so anyway, thats my general view but this doesnt make me pessimistic about our business. As the cookie crumbles, it will crumble from the outside in.
And the businesses and supply chains that are most tied up that are most capital intensive are going to suffer and those that have to do with moving electrons around and having smarter algorithms are going to be standing in the center of the cookie, and theyll be okay. So we have really leaned out our supply chain, and we have focused on the algorithms and electrons or photons, I guess. We think were in a position to make a positive contribution to this world as we come through our as we enter another problematic phase. Jonathan?
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
I would agree. I think that if we enter into another bust cycle, that e-commerce in general and Overstock in specific are well positioned. Our supply chain is lean. We keep costs down. When people are trying to stretch a nickel, they know they can do it with us. They know that were always going to provide great customer service. And the more that we lean out our operations, and dont invest in brick and mortar and physical stores, I think that e-commerce and Overstock are well positioned for what is to come.
Patrick Byrne Overstock.com Inc. - Chairman and CEO
Yes, in general, if you look back, e-commerce typically has grown about 10% faster than brick and mortar for really five, six, seven years now. So its like that old joke, I dont have to run faster than the bear, I just have to run faster than you. And now, all that said, we have to be stay as smart or smarter and learn quicker, learn more quickly than any of our competing online competitors. But to me, thats a question of institutional design within the Company, and I really think weve reached the institutional design that lets us be a learning organization and learn quickly. Okay.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Christie, any other questions?
Operator
No, sir, there are no further questions at this time.
Jonathan Johnson Overstock.com Inc. - President & Corporate Secretary
Okay. Well, we thank those that have called in. We thank our investors that have entrusted us to use their capital wisely and well get back to it and work hard this fourth quarter. Thanks, everybody.
Operator
This does conclude todays conference call. You may now disconnect.