Capital One Financial Consolidated

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Business Segment Detail

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Other

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The information contained in this Financial Supplement is preliminary and based on data available at the time of the earnings presentation, and investors should refer to our March 31, 2012 Quarterly Report on Form 10-Q once it is filed with the Securities and Exchange Commission.

References to ING Direct refer to the business and assets acquired and liabilities assumed in the February 17, 2012 acquisition.

Acquired loans consist of the substantial majority of loans acquired in the Chevy Chase Bank and ING Direct business combinations, which were recorded at fair value at acquisition and accounted for under applicable accounting guidance. This accounting methodology takes into consideration estimated credit losses expected to be realized over the remaining lives of the loans. Accordingly, we present certain credit quality metrics excluding the impact of these loans where applicable.

(Dollars in millions, except per share data and as noted) (unaudited)

Earnings

Net interest income

Non-interest income ^{(3) (4)}

Total revenue ⁽⁵⁾

Provision for credit losses

Marketing expenses

Operating expenses ⁽⁶⁾

Income from continuing operations before income taxes

Income tax provision

Income from continuing operations, net of tax

Loss from discontinued operations, net of tax ⁽³⁾

Net income

Dividends and undistributed earnings allocated to participating securities

Net income available to common stockholders

Common Share Statistics

Basic EPS:

Income from continuing operations, net of tax

Loss from discontinued operations, net of tax

Net income per common share

Diluted EPS:

Income from continuing operations, net of tax

Loss from discontinued operations, net of tax

Net income per common share

Weighted average common shares outstanding (in millions):

Basic EPS

Diluted EPS

Common shares outstanding (period end)

Dividends per common share

Tangible book value per common share (period end) ⁽⁷⁾

Balance Sheet (Period End)

Loans held for investment ⁽⁸⁾

Interest-earning assets

Total assets

Tangible assets ⁽⁹⁾

Interest-bearing deposits

Total deposits

Borrowings

Stockholders’ equity

Balance Sheet (Quarterly Average Balances)

Average loans held for investment ⁽⁸⁾

Average interest-earning assets

Average total assets

Average interest-bearing deposits

Average total deposits

Average borrowings

Average stockholders’ equity

Performance Metrics

Net interest income growth (quarter over quarter)

Non-interest income growth (quarter over quarter)

Revenue growth (quarter over quarter)

Revenue margin ⁽¹⁰⁾

Net interest margin ⁽¹¹⁾

Return on average assets ⁽¹²⁾

Return on average equity ⁽¹³⁾

Return on average tangible common equity ⁽¹⁴⁾

Non-interest expense as a % of average loans held for investment ⁽¹⁵⁾

Efficiency ratio ⁽¹⁶⁾

Effective income tax rate

Full-time equivalent employees (in thousands)

Credit Quality Metrics

Allowance for loan and lease losses

Allowance as a % of loans held for investment

Allowance as a % of loans held for investment (excluding acquired loans)

Net charge-offs

Net charge-off rate ^{(17) (18)}

Net charge-off rate (excluding acquired loans)

30+ day performing delinquency rate ⁽¹⁹⁾

30+ day performing delinquency rate (excluding acquired loans)

30+ day delinquency rate⁽²⁰⁾

Capital Ratios

Tier 1 risk-based capital ratio ⁽²¹⁾

Tier 1 common ratio ⁽²²⁾

Total risk-based capital ratio ⁽²³⁾

Tangible common equity (TCE) ratio ⁽²⁴⁾

Certain prior period amounts have been reclassified to conform to the current period presentation.

Results for Q1 2012 include the impact of the February 17, 2012 acquisition of ING Direct, which resulted in the addition of loans with an outstanding principal and interest loan balance of $40.4 billion and deposits of $84.4 billion at acquisition.

The mortgage representation and warranty reserve increased to $1.1 billion as of March 31, 2012, from $943 million as of December 31, 2011. We recorded a provision for repurchase losses of $169 million in Q1 2012, $59 million in Q4 2011, $72 million in Q3 2011, $37 million in Q2 2011 and $44 million in Q1 2011. The majority of the provision for repurchase losses is generally included in discontinued operations, with the remaining portion included in non-interest income.

Includes a bargain purchase gain of $594 million recognized in earnings in Q1 2012 attributable to the February 17, 2012 acquisition of ING Direct.

The estimated uncollectible amount of billed finance charges and fees excluded from revenue totaled $123 million in Q1 2012, $130 million in Q4 2011, $24 million in Q3 2011, $112 million in Q2 2011 and $105 million in Q1 2011.

Includes merger-related expenses attributable to acquisitions of $86 million in Q1 2012, $27 million in Q4 2011 and $18 million in Q3 2011. Also, includes core deposit intangible amortization expense of $46 million in Q1 2012, $40 million in Q4 2011, $42 million in Q3 2011, $44 million in Q2 2011 and $45 million in Q1 2011.

Tangible book value per common share is a non-GAAP measure calculated based on tangible common equity divided by common shares outstanding. See “Table 13: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures” for the calculation of tangible common equity.

See Table 7 for additional information on acquired loans and our credit quality metrics excluding acquired loans.

Tangible assets is a non-GAAP measure consisting of total assets less assets from discontinued operations and intangible assets. See “Table 13: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures” for the calculation of this measure.

Calculated based on annualized total revenue for the period divided by average interest-earning assets for the period.

Calculated based on annualized net interest income for the period divided by average interest-earning assets for the period.

Calculated based on annualized income from continuing operations, net of tax, for the period divided by average total assets for the period.

Calculated based on annualized income from continuing operations, net of tax, for the period divided by average stockholders’ equity for the period.

Calculated based on annualized income from continuing operations, net of tax, for the period divided by average tangible common equity for the period.

Calculated based on annualized non-interest expense for the period divided by average loans held for investment for the period.

Calculated based on non-interest expense for the period divided by total revenue for the period.

In accordance with our loss-sharing agreement with Kohl’s, charge-offs for the portfolio are reported net of any reimbursement of credit losses from Kohl’s, which has the impact of lowering the overall charge-off rate.

Calculated based on annualized net charge-offs for the period divided by average loans held for investment for the period.

The 30+ day performing delinquency rate for acquired loans, which is presented below, is calculated based on the contractual past due unpaid principal balance divided by the total outstanding unpaid principal balance of acquired loans as of the end of each period.

The 30+ day delinquency rate as of the end of Q1 2012 will be provided in the March 31, 2012 Quarterly Report on Form 10-Q.

Tier 1 risk-based capital ratio is a regulatory capital measure calculated based on Tier 1 capital divided by risk-weighted assets. See “Table 13: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures” for the calculation of this ratio.

Tier 1 common ratio is a regulatory capital measure calculated based on Tier 1 common capital divided by risk-weighted assets. See “Table 13: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures” for the calculation of this ratio.

Total risk-based capital ratio is a regulatory capital measure calculated based on total risk-based capital divided by risk-weighted assets. See “Table 13: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures” for the calculation of this ratio.

TCE ratio is a non-GAAP measure calculated based on tangible common equity divided by tangible assets. See “Table 13: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures” for the calculation of this ratio and non-GAAP reconciliation.

(Dollars in millions, except per share data) (unaudited)

Interest income:

Loans held for investment, including past-due fees

Investment securities

Other

Total interest income

Interest expense:

Deposits

Securitized debt obligations

Senior and subordinated notes

Other borrowings

Total interest expense

Net interest income

Provision for credit losses

Net interest income after provision for credit losses

Non-interest income:

Service charges and other customer-related fees

Interchange fees, net

Net other-than-temporary impairment losses recognized in earnings

Bargain purchase gain ⁽¹⁾

Other

Total non-interest income

Non-interest expense:

Salaries and associate benefits

Marketing

Communications and data processing

Supplies and equipment

Occupancy

Other

Total non-interest expense

Income from continuing operations before income taxes

Income tax provision

Income from continuing operations, net of tax

Loss from discontinued operations, net of tax

Net income

Dividends and undistributed earnings allocated to participating securities

Net income available to common stockholders

Basic earnings per common share:

Income from continuing operations

Loss from discontinued operations

Net income per basic common share

Diluted earnings per common share:

Income from continuing operations

Loss from discontinued operations

Net income per diluted common share

Weighted average common shares outstanding (in millions):

Basic EPS

Diluted EPS

Dividends paid per common share

Represents the excess of the fair value of the net assets acquired in the ING Direct acquisition as of the acquisition date of February 17, 2012 over the consideration transferred.

(Dollars in millions)(unaudited)

Assets:

Cash and due from banks

Interest-bearing deposits with banks

Federal funds sold and securites purchased under agreements to resell

Cash and cash equivalents

Restricted cash for securitization investors

Securities available for sale, at fair value

Loans held for investment:

Unsecuritized loans held for investment

Restricted loans for securitization investors

Total loans held for investment

Less: Allowance for loan and lease losses

Net loans held for investment

Loans held for sale, at lower-of-cost-or-fair-value

Accounts receivable from securitizations

Premises and equipment, net

Interest receivable

Goodwill

Other

Total assets

Liabilities:

Interest payable

Customer deposits:

Non-interest bearing deposits

Interest-bearing deposits

Total customer deposits

Securitized debt obligations

Other debt:

Federal funds purchased and securities loaned or sold under agreements to repurchase

Senior and subordinated notes

Other borrowings

Total other debt

Other liabilities

Total liabilities

Stockholders’ equity:

Common stock

Paid-in capital, net

Retained earnings and accumulated other comprehensive income

Less: Treasury stock, at cost

Total stockholders’ equity