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8-K - 8-K - Startek, Inc.a12-5701_18k.htm
EX-99.2 - EX-99.2 - Startek, Inc.a12-5701_1ex99d2.htm

Exhibit 99.1

 

 

INVESTOR RELATIONS CONTACT:

Julie Patterson

Sr. Director of SEC Reporting, StarTek, Inc.

303-262-4587

julie.patterson@startek.com

 

StarTek, Inc. Reports Fourth Quarter and Full Year 2011 Results

Fourth Quarter Revenue of $51 Million; Annual Revenue of $219 Million

 

DENVER, CO — February 23, 2012 - StarTek, Inc. (NYSE:SRT) today announced its financial results for the fourth quarter and full year ended December 31, 2011.  The Company reported fourth quarter 2011 revenue of $51.1 million and annual revenue of $219.5 million.  Net loss was $0.49 per share in the fourth quarter of 2011 and $1.75 per share for the year ended December 31, 2011.

 

Fourth Quarter 2011 Financial Results

 

Fourth quarter 2011 revenue decreased 1.1% compared to the third quarter of 2011. Revenue was down slightly from third quarter due to lower volumes in North America and the closure of the Company’s Kingston, Ontario facility in September 2011.  The North American decline was partially offset by Offshore revenue growth, which increased by $3.4 million, or 20.5%, compared to the third quarter of 2011 as the Company continued to ramp new business in these locations.

 

Gross margin grew to 10.8% in the fourth quarter of 2011 from 7.3% in the third quarter of 2011.  The improvement was due to continued growth in Offshore gross margin, which improved from 10.6% in the third quarter to 16.9% in the fourth quarter driven by better utilization as the Company added nearly 900 full-time equivalent agents in this segment compared to the third quarter of 2011.  In the fourth quarter of 2011, Offshore gross profit represented 61% of the Company’s total gross profit compared to 47% in the third quarter and 11% in the fourth quarter of 2010.

 

SG&A expense for the quarter totaled $11.0 million, compared to $10.0 million in the third quarter of 2011.  The increase was due mostly to $0.7 million of severance costs in the fourth quarter primarily for the Company’s former Chief Financial Officer.

 

The Company reported a fourth quarter 2011 operating loss before impairment and restructuring charges of $5.4 million and adjusted EBITDA of negative $1.2 million, compared to a third quarter 2011 operating loss before impairment and restructuring of $6.5 million and adjusted EBITDA of negative $2.3 million.  The Company had a net loss of $7.5 million, or $0.49 per share, during the fourth quarter of 2011.  The fourth quarter 2011 net loss compares to a net loss of $6.8 million, or $0.45 per share, in the third quarter of 2011.

 

2011 Financial Results

 

In 2011, revenue decreased 17.3% from $265 million in 2010 to $219 million.  Gross margin grew slightly to 10.5% in 2011, compared to 10.4% in 2010.  SG&A expense totaled $44.1 million in 2011, compared to $43.3 million in 2010.  Excluding severance expense and legal fees related to the settlement of an employee labor relations lawsuit, SG&A expense would have been $39.9 million in 2011, compared to $42.1 million in 2010.  Operating loss before impairment and restructuring charges was $21.1 million in 2011 and adjusted EBITDA was negative $3.8 million, compared to 2010 operating loss before impairment and restructuring of $15.6 million and 2010 adjusted EBITDA of $3.9 million.  Net loss for the full year 2011 was $1.75 per share compared to a net loss of $1.30 per share in 2010.

 



 

Liquidity and Capital Resources

 

The Company ended 2011 with approximately $9.7 million in cash and cash equivalents and no debt, compared to $11.5 million and no debt at September 30, 2011.  During the quarter, the Company implemented enhanced cash management practices to limit discretionary spending and monitor its capital expenditures, which management believes will help provide a foundation to return to positive adjusted EBITDA and working capital in 2012.  The Company had $1.5 million and $9.0 million in capital expenditures during the quarter and year ending December 31, 2011, respectively.

 

2011 Operational Highlights

 

During the year, the Company:

 

·                  Continued its sales momentum, signing eight new agreements with an expected annual contract value of nearly $29 million;

·                  Experienced revenue growth of 17% in its client base, exclusive of its two largest customers, compared to 2010;

·                  Expanded its international presence by opening a second Latin American facility with commitments from an existing client;

·                  Continued growth in the Philippines, increasing the annual number of full-time equivalent agents to nearly 2,500, representing an increase of 86% over last year;

·                  Reduced its North American footprint by closing its Alexandria, Louisiana site and one of its Kingston, Ontario sites as well as downsizing its Cornwall, Ontario and Collinsville, Virginia sites;

·                  Reduced its revenue concentration from its largest customer from 66% in 2010 to 58% in 2011;

·                  Made performance improvements among several clients and strengthened its operating and IT leadership teams to position the Company for future growth; and

·                  Assembled a strong leadership team including the appointment of a new Chief Executive Officer, SVP of Sales & Marketing, Chief Technology Officer and Chief Financial Officer.

 

“Great strides were made during the year to lay the foundation for future growth by establishing the StarTek Operating Platform, making performance improvements with several of our clients, expanding our sales pipeline and securing new business, enhancing cash management practices and building a more effective leadership team,” said Chad Carlson, President and Chief Executive Officer.  “These foundational elements will continue to enable and empower momentum through 2012, and we expect to exit the year in a stronger operating and financial position.”

 

For additional information on revenue, margin and operating metrics, please refer to the Financial Scorecard posted on the Investor Relations section of the Company’s website (investor.startek.com).  Further details regarding the earnings call are described below.

 

Conference Call and Webcast Details

 

The Company will host a conference call today, February 23, 2012, at 9:00 a.m. MST (11:00 a.m. EST) to discuss its fourth quarter and full year 2011 financial results. To participate in the teleconference, please call toll-free 866-730-5763 (or 857-350-1587 for international callers) and enter “56219404”.  You may also listen to the teleconference live via the Company’s website at www.startek.com.  For those that cannot access the live broadcast, a replay will be available on the Company’s website at www.startek.com.

 

About StarTek

 

StarTek, Inc. (NYSE: SRT) is a global provider of business process outsourcing services with over 9,000 employees committed to making a positive impact on our clients’ business results for 25 years and counting.  Our company mission is to enable and empower our Brand Warriors to fight for our clients’ brands every day to bring value to our stakeholders. We accomplish this by developing goal congruency with our clients’ business objectives resulting in a trusted partnership.  The StarTek Advantage is the sum total of our culture, customized solutions and processes that solve our clients’ service challenges.  It drives improved customer experiences and reduced costs.  StarTek has proven results for the multiple services we provide including sales, order management and provisioning, customer care, technical support, receivables management, and retention programs.  We manage programs using a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support.  StarTek

 



 

has delivery centers in the U.S., Philippines, Canada, Costa Rica and Honduras and virtually through its StarTek@Home workforce.  For more information, visit www.StarTek.com or call +1 303.262.4500.

 

Forward-Looking Statements

 

The matters regarding the future discussed in this news release include forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are intended to be identified in this document by the words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “objective,” “outlook,” “plan,” “project,” “possible,” “potential,” “should” and similar expressions.   As described below, such statements are subject to a number of risks and uncertainties that could cause StarTek’s actual results to differ materially from those expressed or implied by any such forward-looking statements. These factors include, but are not limited to, risks relating to our reliance on two significant customers, consolidation by our clients, the concentration of our business in the telecommunications industry, pricing pressure, maximization of capacity utilization, lack of success of our clients’ products and services, consolidation of vendors by our clients, interruptions to the Company’s business due to geopolitical conditions and/or natural disasters, foreign currency exchange risk, lack of minimum purchase requirements in our contracts, ability to hire and retain qualified employees, the timely development of new products or services, failure to implement new technological advancements, increases in labor costs, lack of wide geographic diversity, continuing unfavorable economic conditions, our ability to effectively manage growth, increases in the cost of telephone and data services, unauthorized disclosure of confidential client or client customer information, risks inherent in the operation of business outside of North America, ability of our largest stockholder to affect decisions, stock price volatility, variation in quarterly operating results, inability to renew or replace sources of capital funding and, should we make acquisitions, the effective and timely integration of such acquisitions.  Readers are encouraged to review Item 1A. - Risk Factors and all other disclosures appearing in the Company’s Form 10-K for the year ended December 31, 2010, as well as Item 1A. — Risk Factors and all other disclosures in the Company’s subsequent Form 10-Qs, filed with the Securities and Exchange Commission, for further information on risks and uncertainties that could affect StarTek’s business, financial condition and results of operation.

 



 

STARTEK, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(Dollars in thousands, except per share data)

(Unaudited)

 

 

 

Three Months Ended December 31,

 

Year Ended December 31,

 

 

 

2011

 

2010

 

2011

 

2010

 

Revenue

 

$

51,143

 

$

64,692

 

$

219,493

 

$

265,376

 

Cost of services

 

45,603

 

58,393

 

196,508

 

237,672

 

Gross profit

 

5,540

 

6,299

 

22,985

 

27,704

 

Selling, general and administrative expenses

 

10,953

 

11,796

 

44,110

 

43,281

 

Impairment losses and restructuring charges

 

1,933

 

1,621

 

5,496

 

2,835

 

Operating loss

 

(7,346

)

(7,118

)

(26,621

)

(18,412

)

Net interest and other income

 

22

 

30

 

33

 

273

 

Loss before income taxes

 

(7,324

)

(7,088

)

(26,588

)

(18,139

)

Income tax expense (benefit)

 

137

 

(526

)

(126

)

1,244

 

Net loss

 

$

(7,461

)

$

(6,562

)

$

(26,462

)

$

(19,383

)

 

 

 

 

 

 

 

 

 

 

Net loss per share

 

 

 

 

 

 

 

 

 

Basic

 

$

(0.49

)

$

(0.44

)

$

(1.75

)

$

(1.30

)

Diluted

 

$

(0.49

)

$

(0.44

)

$

(1.75

)

$

(1.30

)

 

 

 

 

 

 

 

 

 

 

Weighted average shares outstanding (in thousands)

 

 

 

 

 

 

 

 

 

Basic

 

15,139

 

14,964

 

15,084

 

14,903

 

Diluted

 

15,139

 

14,964

 

15,084

 

14,903

 

 



 

STARTEK, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS & STATEMENTS OF CASH FLOWS

(Dollars in thousands)

(Unaudited)

 

 

 

As of

 

 

 

December 31, 2011

 

December 31, 2010

 

ASSETS

 

 

 

 

 

Current assets:

 

 

 

 

 

Cash, cash equivalents and investments

 

$

9,719

 

$

18,740

 

Trade accounts receivable

 

37,736

 

46,989

 

Other current assets

 

8,872

 

12,160

 

Total current assets

 

56,327

 

77,889

 

 

 

 

 

 

 

Property, plant and equipment, net

 

38,475

 

46,930

 

Other assets

 

6,631

 

7,936

 

Total assets

 

$

101,433

 

$

132,755

 

 

 

 

 

 

 

LIABILITIES AND STOCKHOLDERS’ EQUITY

 

 

 

 

 

Current liabilities

 

$

23,485

 

$

27,665

 

Other liabilities

 

3,586

 

4,443

 

Total liabilities

 

27,071

 

32,108

 

 

 

 

 

 

 

Stockholders’ equity

 

74,362

 

100,647

 

Total liabilities and stockholders’ equity

 

$

101,433

 

$

132,755

 

 

 

 

Three Months Ended
December 31,

 

Year Ended December 31,

 

 

 

2011

 

2010

 

2011

 

2010

 

Operating Activities

 

 

 

 

 

 

 

 

 

Net loss

 

$

(7,461

)

$

(6,562

)

$

(26,462

)

$

(19,383

)

Adjustments to reconcile net loss to net cash provided by operating activities:

 

 

 

 

 

 

 

 

 

Depreciation

 

3,802

 

4,325

 

15,750

 

17,155

 

Impairment losses

 

1,356

 

1,049

 

2,382

 

4,112

 

Non-cash compensation cost

 

408

 

523

 

1,602

 

2,108

 

Gain on foreign currency derivatives

 

(220

)

779

 

1,244

 

1,917

 

Changes in operating assets & liabilities and other, net

 

1,433

 

913

 

5,460

 

10,725

 

Net cash (used in) provided by operating activities

 

(682

)

1,027

 

(24

)

16,634

 

Investing Activities

 

 

 

 

 

 

 

 

 

Proceeds from investments available for sale, net

 

 

 

 

606

 

Purchases of property, plant and equipment

 

(1,541

)

(3,193

)

(8,958

)

(16,942

)

Proceeds from note receivable

 

165

 

165

 

660

 

275

 

Net cash used in investing activities

 

(1,376

)

(3,028

)

(8,298

)

(16,061

)

Financing Activities

 

 

 

 

 

 

 

 

 

Other financing, net

 

9

 

124

 

149

 

270

 

Net cash provided by financing activities

 

9

 

124

 

149

 

270

 

Effect of exchange rate changes on cash

 

252

 

(697

)

(848

)

(1,694

)

Net decrease in cash and cash equivalents

 

(1,797

)

(2,574

)

(9,021

)

(851

)

Cash and cash equivalents at beginning of period

 

11,516

 

21,314

 

18,740

 

19,591

 

Cash and cash equivalents at end of period

 

$

9,719

 

$

18,740

 

$

9,719

 

$

18,740

 

 



 

STARTEK, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURES

(Dollars in thousands)

(Unaudited)

 

The information presented in this press release reports 1) adjusted EBITDA, which the Company defines as net income (loss) plus income tax expense, interest income (expense), impairment and restructuring charges, depreciation expense and stock compensation expense, 2) operating loss before impairment and restructuring charges and 3) selling, general and administrative expense excluding severance expense and costs associated with the settlement of an employee labor relations lawsuit.  The following tables provide reconciliation of 1) adjusted EBIDTA to net loss calculated in accordance with GAAP, 2) operating loss before impairment and restructuring charges to operating loss calculated in accordance with GAAP and 3) adjusted selling, general and administrative costs to selling, general and administrative costs calculated in accordance with GAAP.  This non-GAAP information should not be construed as an alternative to the reported results determined in accordance with generally accepted accounting principles in the United States (GAAP).  It is provided solely to assist in an investor’s understanding of these items on the comparability of the Company’s operations.  A reconciliation of the GAAP amounts to the non-GAAP amounts is shown below.

 

Adjusted EBITDA:

 

 

 

Three Months Ended

 

Year Ended December 31,

 

 

 

December 31,
2011

 

September 30,
2011

 

2011

 

2010

 

Net loss

 

$

(7,461

)

$

(6,795

)

$

(26,462

)

$

(19,383

)

Income tax expense (benefit)

 

137

 

(17

)

(126

)

1,244

 

Interest (income) expense

 

(25

)

41

 

(25

)

(56

)

Impairment losses & restructuring charges

 

1,933

 

291

 

5,496

 

2,835

 

Depreciation expense

 

3,802

 

3,901

 

15,750

 

17,155

 

Stock compensation expense

 

408

 

324

 

1,602

 

2,108

 

Adjusted EBITDA

 

$

(1,206

)

$

(2,255

)

$

(3,765

)

$

3,903

 

 

Operating Loss Excluding Impairment Losses and Restructuring Charges:

 

 

 

Three Months Ended

 

 

 

December 31,
2011

 

September 30,
2011

 

Operating loss

 

$

(7,346

)

$

(6,817

)

Impairment losses & restructuring charges

 

1,933

 

291

 

Operating loss excluding impairment and restructuring charges

 

$

(5,413

)

$

(6,526

)

 

 

 

Year Ended December 31,

 

 

 

2011

 

2010

 

Operating loss

 

$

(26,621

)

$

(18,412

)

Impairment losses & restructuring charges

 

5,496

 

2,835

 

Operating loss excluding impairment and restructuring charges

 

$

(21,125

)

$

(15,577

)

 



 

Selling, general and administrative (“SG&A”) costs excluding severance expense and legal settlement costs:

 

 

 

Year Ended December 31,

 

 

 

2011

 

2010

 

Selling, general and administrative expenses

 

$

44,110

 

$

43,281

 

Severance expense

 

(3,645

)

(1,207

)

Legal expense for legal settlement

 

(550

)

 

SG&A expenses excluding severance expense and legal settlement costs

 

$

39,915

 

$

42,074