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EX-99.1 - EX-99.1 - CNA FINANCIAL CORPq4-20exhibit991.htm
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CNA Financial Corporation
Supplemental Financial Information


December 31, 2020



This report is for informational purposes only and includes consolidated financial statements and financial exhibits that are unaudited. This report should be read in conjunction with documents filed with the U.S. Securities and Exchange Commission, including the most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q.



Table of Contents




Statements of Operations
Periods ended December 31Three MonthsTwelve Months
(In millions)20202019Change20202019Change
Revenues:
Net earned premiums$1,977$1,911%$7,649$7,428%
Net investment income5555451,9352,118(9)
Net investment gains (losses)669(54)29
Non-insurance warranty revenue3263031,2521,161
Other revenues792631

Total revenues2,931 2,777 10,808 10,767 — 
Claims, Benefits and Expenses:
Insurance claims and policyholders' benefits1,4871,4836,1705,806
Amortization of deferred acquisition costs3643581,4101,383
Non-insurance warranty expense3002811,1591,082
Other operating expenses2742891,1261,142
Interest2831122131
Total claims, benefits and expenses2,453 2,442 — 9,987 9,544 (5)
Income (loss) before income tax478 335 821 1,223 
Income tax (expense) benefit(91)(62)(131)(223)
Net income (loss)$387 $273 42 %$690 $1,000 (31)%
1




Components of Income (Loss), Per Share Data and Return on Equity
Periods ended December 31Three MonthsTwelve Months
(In millions, except per share data)2020201920202019
Components of Income (Loss)
Core income (loss)$335 $265 $735 $979 
Net investment gains (losses)52 (45)21 
Net income (loss)$387 $273 $690 $1,000 
Diluted Earnings (Loss) Per Common Share
Core income (loss)$1.23 $0.97 $2.70 $3.59 
Net investment gains (losses)0.19 0.03 (0.17)0.08 
Diluted earnings (loss) per share$1.42 $1.00 $2.53 $3.67 
Weighted Average Outstanding Common Stock and Common Stock Equivalents
Basic271.7 271.5 271.6 271.6 
Diluted272.6 272.6 272.4 272.5 
Return on Equity
Net income (loss) (1)
12.5 %9.0 %5.5 %8.5 %
Core income (loss) (2)
11.4 8.8 6.1 8.1 
(1) Annualized net income (loss) divided by the average stockholders' equity including accumulated other comprehensive income (loss) (AOCI) for the period. Average equity including AOCI is calculated using a simple average of the beginning and ending balances for the period.
(2) Annualized core income (loss) divided by the average stockholders' equity excluding AOCI for the period. Average equity excluding AOCI is calculated using a simple average of the beginning and ending balances for the period.

2




Selected Balance Sheet Data and Statement of Cash Flows Data
(In millions, except per share data)December 31, 2020December 31, 2019
Total investments$50,293 $47,744 
Reinsurance receivables, net of allowance for uncollectible receivables4,457 4,179 
Total assets64,026 60,612 
Insurance reserves41,143 38,614 
Debt2,776 2,679 
Total liabilities51,319 48,397 
Accumulated other comprehensive income (loss) (1)
803 51 
Total stockholders' equity12,707 12,215 
Book value per common share$46.82 $45.00 
Book value per common share excluding AOCI$43.86 $44.81 
Outstanding shares of common stock (in millions of shares)271.4 271.4 
Statutory capital and surplus - Combined Continental Casualty Companies (2)
$10,708 $10,787 
Three months ended December 3120202019
Net cash flows provided (used) by operating activities$367 $160 
Net cash flows provided (used) by investing activities(298)(165)
Net cash flows provided (used) by financing activities(101)(101)
Net cash flows provided (used) by operating, investing and financing activities$(32)$(106)
Twelve months ended December 3120202019
Net cash flows provided (used) by operating activities$1,775 $1,140 
Net cash flows provided (used) by investing activities(705)(225)
Net cash flows provided (used) by financing activities(902)(988)
Net cash flows provided (used) by operating, investing and financing activities$168 $(73)
(1) As of December 31, 2020 and 2019, the net unrealized gains on investments included in AOCI were net of after-tax Shadow Adjustments of $2,773 million and $2,198 million. To the extent that unrealized gains on fixed income securities supporting certain products within the Life & Group segment would result in a premium deficiency if realized, an increase in Insurance reserves are recorded, net of tax, as a reduction of net unrealized gains through Other comprehensive income (loss) (Shadow Adjustments).
(2) Statutory capital and surplus as of December 31, 2020 is preliminary.
3




Property & Casualty - Results of Operations
Periods ended December 31Three MonthsTwelve Months
(In millions)20202019Change20202019Change
Gross written premiums$3,143 $2,851 10 %$12,399 $11,704 %
Gross written premiums ex. 3rd party captives
2,169 1,892 15 8,422 7,735 
Net written premiums1,952 1,746 12 7,566 7,134 
Net earned premiums1,853 1,780 7,146 6,909 
Net investment income324 336 1,072 1,273 
Non-insurance warranty revenue326 303 1,252 1,161 
Other revenues26 30 
Total operating revenues2,510 2,428 9,496 9,373 
Insurance claims and policyholders' benefits1,138 1,102 4,878 4,372 
Amortization of deferred acquisition costs364 358 1,410 1,383 
Non-insurance warranty expense300 281 1,159 1,082 
Other insurance related expenses229 244 921 927 
Other expenses11 10 77 88 
Total claims, benefits and expenses2,042 1,995 (2)8,445 7,852 (8)
Core income (loss) before income tax468 433 1,051 1,521 
Income tax (expense) benefit on core income (loss)(99)(96)(217)(331)
Core income (loss)$369 $337 %$834 $1,190 (30)%
Other Performance Metrics
Underwriting gain (loss)$122 $76 61 %$(63)$227 (128)%
Loss & LAE ratio61.3 %61.6 %0.3 pts68.0 %62.9 %(5.1)pts
Expense ratio32.0 33.7 1.7 32.6 33.5 0.9 
Dividend ratio0.2 0.3 0.1 0.3 0.3 — 
Combined ratio93.5 %95.6 %2.1 pts100.9 %96.7 %(4.2)pts
Combined ratio excluding catastrophes and development92.7 %94.9 %2.2 pts93.1 %94.8 %1.7 pts
Net accident year catastrophe losses incurred$14 $51 $550 $179 
Effect on loss & LAE ratio0.8 %2.9 %2.1 pts7.7 %2.6 %(5.1)pts
Net prior year development and other: (favorable) / unfavorable$$(37)$11 $(44)
Effect on loss & LAE ratio— %(2.2)%(2.2)pts0.1 %(0.7)%(0.8)pts
Rate12 %%pts11 %%pts
Renewal premium change11 %%pts10 %%pts
Retention85 %84 %pts83 %84 %(1)pts
New business $372 $319 17 %$1,395 $1,322 %

4




Specialty - Results of Operations
Periods ended December 31Three MonthsTwelve Months
(In millions)20202019Change20202019Change
Gross written premiums$1,849 $1,709 %$7,180 $6,900 %
Gross written premiums ex. 3rd party captives
883 752 17 3,296 3,015 
Net written premiums809 705 15 3,040 2,848 
Net earned premiums759 712 2,883 2,773 
Net investment income134 146 449 556 
Non-insurance warranty revenue326 303 1,252 1,161 
Other revenues— — 
Total operating revenues1,219 1,161 4,585 4,491 
Insurance claims and policyholders' benefits447 398 1,795 1,600 
Amortization of deferred acquisition costs159 156 621 610 
Non-insurance warranty expense300 281 1,159 1,082 
Other insurance related expenses72 75 280 292 
Other expenses13 11 50 48 
Total claims, benefits and expenses991 921 (8)3,905 3,632 (8)
Core income (loss) before income tax228 240 680 859 
Income tax (expense) benefit on core income (loss)(47)(52)(145)(188)
Core income (loss)$181 $188 (4)%$535 $671 (20)%
Other Performance Metrics
Underwriting gain (loss)$81 $83 (2)%$187 $271 (31)%
Loss & LAE ratio58.8 %55.6 %(3.2)pts62.1 %57.5 %(4.6)pts
Expense ratio30.4 32.4 2.0 31.3 32.5 1.2 
Dividend ratio0.2 0.2 — 0.1 0.2 0.1 
Combined ratio89.4 %88.2 %(1.2)pts93.5 %90.2 %(3.3)pts
Combined ratio excluding catastrophes and development90.6 %93.3 %2.7 pts91.3 %93.0 %1.7 pts
Net accident year catastrophe losses incurred$$(1)$125 $15 
Effect on loss & LAE ratio0.7 %(0.2)%(0.9)pts4.3 %0.5 %(3.8)pts
Net prior year development and other: (favorable) / unfavorable$(14)$(34)$(59)$(92)
Effect on loss & LAE ratio(1.9)%(4.9)%(3.0)pts(2.1)%(3.3)%(1.2)pts
Rate13 %%pts12 %%pts
Renewal premium change12 %10 %pts11 %%pts
Retention86 %85 %pts86 %88 %(2)pts
New business$114 $93 23 %$389 $367 %
5




Commercial - Results of Operations
Periods ended December 31Three MonthsTwelve Months
(In millions)20202019Change20202019Change
Gross written premiums$983 $868 13 %$4,086 $3,693 11 %
Gross written premiums ex. 3rd party captives
975 867 13 3,993 3,609 11 
Net written premiums862 779 11 3,565 3,315 
Net earned premiums853 823 3,323 3,162 
Net investment income176 174 565 654 
Other revenues25 29 
Total operating revenues1,036 1,006 3,913 3,845 
Insurance claims and policyholders' benefits542 552 2,454 2,148 
Amortization of deferred acquisition costs151 146 592 537 
Other insurance related expenses127 133 505 505 
Other expenses34 32 
Total claims, benefits and expenses828 836 3,585 3,222 (11)
Core income (loss) before income tax208 170 328 623 
Income tax (expense) benefit on core income (loss)(43)(37)(67)(134)
Core income (loss)$165 $133 24 %$261 $489 (47)%
Other Performance Metrics
Underwriting gain (loss)$33 $(8)N/M%$(228)$(28)N/M%
Loss & LAE ratio63.3 %66.6 %3.3 pts73.4 %67.3 %(6.1)pts
Expense ratio32.7 33.6 0.9 33.0 32.9 (0.1)
Dividend ratio0.2 0.4 0.2 0.5 0.6 0.1 
Combined ratio96.2 %100.6 %4.4 pts106.9 %100.8 %(6.1)pts
Combined ratio excluding catastrophes and development 94.0 %95.4 %1.4 pts94.1 %95.2 %1.1 pts
Net accident year catastrophe losses incurred$$52 $358 $154 
Effect on loss & LAE ratio0.5 %6.5 %6.0 pts10.7 %4.9 %(5.8)pts
Net prior year development and other: (favorable) / unfavorable$19 $(9)$73 $28 
Effect on loss & LAE ratio1.7 %(1.3)%(3.0)pts2.1 %0.7 %(1.4)pts
Rate10 %%pts10 %%pts
Renewal premium change%%pts%%pts
Retention85 %87 %(2)pts84 %86 %(2)pts
New business$197 $161 22 %$761 $682 12 %
6




International - Results of Operations
Periods ended December 31Three MonthsTwelve Months
(In millions)20202019Change20202019Change
Gross written premiums$311 $274 14 %$1,133 $1,111 %
Net written premiums281 262 961 971 (1)
Net earned premiums241 245 (2)940 974 (3)
Net investment income14 16 58 63 
Other revenues— — — — 
Total operating revenues255 261 (2)998 1,037 (4)
Insurance claims and policyholders' benefits149 152 629 624 
Amortization of deferred acquisition costs54 56 197 236 
Other insurance related expenses30 36 136 130 
Other expenses(10)(6)(7)
Total claims, benefits and expenses223 238 955 998 
Core income (loss) before income tax32 23 43 39 
Income tax (expense) benefit on core income (loss)(9)(7)(5)(9)
Core income (loss)$23 $16 44 %$38 $30 27 %
Other Performance Metrics
Underwriting gain (loss)$$N/M%$(22)$(16)(38)%
Loss & LAE ratio61.9 %62.3 %0.4 pts66.9 %64.1 %(2.8)pts
Expense ratio35.0 38.0 3.0 35.5 37.7 2.2 
Dividend ratio— — — — — — 
Combined ratio96.9 %100.3 %3.4 pts102.4 %101.8 %(0.6)pts
Combined ratio excluding catastrophes and development95.1 %97.7 %2.6 pts95.6 %98.6 %3.0 pts
Net accident year catastrophe losses incurred$$— $67 $10 
Effect on loss & LAE ratio2.1 %— %(2.1)pts7.1 %1.1 %(6.0)pts
Net prior year development and other: (favorable) / unfavorable$— $$(3)$20 
Effect on loss & LAE ratio(0.3)%2.6 %2.9 pts(0.3)%2.1 %2.4 pts
Rate18 %13 %pts14 %%pts
Renewal premium change16 %14 %pts12 %%pts
Retention81 %72 %pts73 %71 %pts
New business $61 $65 (6)%$245 $273 (10)%
7




Life & Group - Results of Operations
Periods ended December 31Three MonthsTwelve Months
(In millions)2020201920202019
Net earned premiums$124 $130 $504 $520 
Net investment income229 204 851 820 
Other revenues— — — — 
Total operating revenues353 334 1,355 1,340 
Insurance claims and policyholders' benefits303 323 1,286 1,416 
Other insurance related expenses30 28 109 115 
Other expenses
Total claims, benefits and expenses334 354 1,402 1,539 
Core income (loss) before income tax19 (20)(47)(199)
Income tax (expense) benefit on core income (loss)16 56 90 
Core income (loss)$26 $(4)$$(109)

8




Corporate & Other - Results of Operations
Periods ended December 31Three MonthsTwelve Months
(In millions)2020201920202019
Net earned premiums$— $$(1)$(1)
Net investment income12 25 
Other revenues— — — 
Total operating revenues11 25 
Insurance claims and policyholders' benefits46 58 18 
Other insurance related expenses— — (2)(4)
Other expenses31 35 136 139 
Total claims, benefits and expenses77 93 140 153 
Core income (loss) before income tax(75)(87)(129)(128)
Income tax (expense) benefit on core income (loss)15 19 21 26 
Core income (loss)$(60)$(68)$(108)$(102)

9




Investment Summary - Consolidated
December 31, 2020September 30, 2020December 31, 2019
(In millions)Carrying ValueNet Unrealized Gains (Losses)Carrying ValueNet Unrealized Gains (Losses)Carrying ValueNet Unrealized Gains (Losses)
Fixed maturity securities:
Corporate and other bonds$24,352 $3,556 $23,665 $2,958 $22,069 $2,260 
States, municipalities and political subdivisions:
Tax-exempt8,4991,3118,3351,2287,8041,155
Taxable3,0935522,8895372,848404
Total states, municipalities and political subdivisions11,592 1,863 11,224 1,765 10,652 1,559 
Asset-backed:
RMBS3,587 145 3,948 152 4,519 132 
CMBS1,967 51 2,050 15 2,346 81 
Other ABS2,251 72 2,154 57 1,962 37 
Total asset-backed7,805 268 8,152 224 8,827 250 
U.S. Treasury and obligations of government-sponsored enterprises338 (1)350 145 (1)
Foreign government544 32 510 29 504 13 
Redeemable preferred stock— — — — 10 — 
Total fixed maturity securities44,631 5,718 43,901 4,979 42,207 4,081 
Equities:
Common stock195 — 173 — 142 — 
Non-redeemable preferred stock797 — 746 — 723 — 
Total equities992 — 919 — 865 — 
Limited partnership investments1,619 — 1,567 — 1,752 — 
Other invested assets76 — 69 — 65 — 
Mortgage loans1,068 — 1,088 — 994 — 
Short term investments1,907 — 1,462 — 1,861 — 
Total investments$50,293 $5,718 $49,006 $4,979 $47,744 $4,081 
Net receivable/(payable) on investment activity$22 $(1)$37 
Effective duration (in years)6.36.3 6.0
Weighted average rating AAA
RMBS - Residential mortgage-backed securities
CMBS - Commercial mortgage-backed securities
Other ABS - Other asset-backed securities
10




Investment Summary - Property & Casualty and Corporate & Other
December 31, 2020September 30, 2020December 31, 2019
(In millions)Carrying ValueNet Unrealized Gains (Losses)Carrying ValueNet Unrealized Gains (Losses)Carrying ValueNet Unrealized Gains (Losses)
Fixed maturity securities:
Corporate and other bonds$15,560 $1,348 $14,918 $1,081 $13,925 $738 
States, municipalities and political subdivisions:
Tax-exempt1,7111141,3086664637
Taxable1,2861101,025971,07771
Total states, municipalities and political subdivisions2,997 224 2,333 163 1,723 108 
Asset-backed:
RMBS3,507 140 3,862 147 4,441 128 
CMBS1,879 46 1,961 12 2,264 77 
Other ABS2,056 52 1,971 33 1,842 29 
Total asset-backed7,442 238 7,794 192 8,547 234 
U.S. Treasury and obligations of government-sponsored enterprises327 (1)342 143 (1)
Foreign government529 29 496 27 498 12 
Redeemable preferred stock— — — — — 
Total fixed maturity securities26,855 1,838 25,883 1,466 24,841 1,091 
Equities:
Common stock195 — 173 — 142 — 
Non-redeemable preferred stock202 — 175 — 181 — 
Total equities397 — 348 — 323 — 
Limited partnership investments896 — 1,567 — 1,752 — 
Other invested assets76 — 69 — 65 — 
Mortgage loans782 — 792 — 715 — 
Short term investments1,772 — 1,420 — 1,774 — 
Total investments$30,778 $1,838 $30,079 $1,466 $29,470 $1,091 
Net receivable/(payable) on investment activity$10 $(70)$17 
Effective duration (in years)4.54.5 4.1
Weighted average ratingAAA-
11




Investment Summary - Life & Group
December 31, 2020September 30, 2020December 31, 2019
(In millions)Carrying ValueNet Unrealized Gains (Losses)Carrying ValueNet Unrealized Gains (Losses)Carrying ValueNet Unrealized Gains (Losses)
Fixed maturity securities:
Corporate and other bonds$8,792 $2,208 $8,747 $1,877 $8,144 $1,522 
States, municipalities and political subdivisions:
Tax-exempt6,7881,1977,0271,1627,1581,118
Taxable1,8074421,8644401,771333
Total states, municipalities and political subdivisions8,595 1,639 8,891 1,602 8,929 1,451 
Asset-backed:
RMBS80 86 78 
CMBS88 89 82 
Other ABS195 20 183 24 120 
Total asset-backed363 30 358 32 280 16 
U.S. Treasury and obligations of government-sponsored enterprises11 — — — 
Foreign government15 14 
Redeemable preferred stock— — — — — 
Total fixed maturity securities17,776 3,880 18,018 3,513 17,366 2,990 
Equities:
Common stock— — — — — — 
Non-redeemable preferred stock595 — 571 — 542 — 
Total equities595 — 571 — 542 — 
Limited partnership investments723 — — — — — 
Other invested assets— — — — — — 
Mortgage loans286 — 296 — 279 — 
Short term investments135 — 42 — 87 — 
Total investments$19,515 $3,880 $18,927 $3,513 $18,274 $2,990 
Net receivable/(payable) on investment activity$12 $69 $20 
Effective duration (in years)9.29.0 8.9
Weighted average ratingAAA
12




Investments - Fixed Maturity Securities by Credit Rating
December 31, 2020U.S. Government, Government agencies and Government-sponsored enterprisesAAAAAABBBNon-investment gradeTotal
(In millions)Fair ValueNet Unrealized Gains (Losses)Fair ValueNet Unrealized Gains (Losses)Fair ValueNet Unrealized Gains (Losses)Fair ValueNet Unrealized Gains (Losses)Fair ValueNet Unrealized Gains (Losses)Fair ValueNet Unrealized Gains (Losses)Fair ValueNet Unrealized Gains (Losses)
Corporate and other bonds$— $— $53 $$527 $60 $5,256 $855 $16,257 $2,502 $2,259 $138 $24,352 $3,556 
States, municipalities and political subdivisions— — 3,024 426 5,512 886 2,704 493 337 57 15 11,592 1,863 
Asset-backed:
RMBS3,308 118 — 22 74 11 168 19 3,587 145 
CMBS26 — 331 20 714 48 264 478 (10)154 (9)1,967 51 
Other ABS— — 62 110 1,157 25 895 43 27 — 2,251 72 
Total asset-backed3,334 118 397 22 846 51 1,495 33 1,384 34 349 10 7,805 268 
U.S. Treasury and obligations of government-sponsored enterprises338 (1)— — — — — — — — — — 338 (1)
Foreign government— — 153 274 15 88 29 — — 544 32 
Redeemable preferred stock— — — — — — — — — — — — — — 
Total fixed maturity securities$3,672 $117 $3,627 $454 $7,159 $1,012 $9,543 $1,390 $18,007 $2,596 $2,623 $149 $44,631 $5,718 
Percentage of total fixed maturity securities%%16 %22 %40 %%100 %
13




Components of Net Investment Income
Consolidated
Periods ended December 31Three MonthsTwelve Months
(In millions)2020201920202019
Taxable fixed income securities$357 $387 $1,451 $1,538 
Tax-exempt fixed income securities81 77 319 318 
Total fixed income securities 438 464 1,770 1,856 
Limited partnership and common stock investments114 69 144 226 
Other, net of investment expense12 21 36 
Net investment income$555 $545 $1,935 $2,118 
Effective income yield for fixed income securities portfolio4.4 %4.7 %4.5 %4.8 %
Limited partnership and common stock return6.5 3.7 8.3 11.7 
Property & Casualty and Corporate & Other
Periods ended December 31Three MonthsTwelve Months
(In millions)2020201920202019
Taxable fixed income securities$221 $255 $904 $1,010 
Tax-exempt fixed income securities12 34 22 
Total fixed income securities 233 260 938 1,032 
Limited partnership and common stock investments89 69 119 226 
Other, net of investment expense12 27 40 
Net investment income$326 $341 $1,084 $1,298 
Effective income yield for fixed income securities portfolio3.7 %4.3 %3.9 %4.3 %
Life & Group
Periods ended December 31Three MonthsTwelve Months
(In millions)2020201920202019
Taxable fixed income securities$136 $132 $547 $528 
Tax-exempt fixed income securities69 72 285 296 
Total fixed income securities 205 204 832 824 
Limited partnership and common stock investments25 — 25 — 
Other, net of investment expense(1)— (6)(4)
Net investment income$229 $204 $851 $820 
Effective income yield for fixed income securities portfolio5.5 %5.5 %5.6 %5.6 %
14




Claim & Claim Adjustment Expense Reserve Rollforward
Three months ended December 31, 2020
(In millions)

Specialty

Commercial
InternationalP&C OperationsLife & Group Corporate & Other Total Operations
Claim & claim adjustment expense reserves, beginning of period
Gross$5,698 $9,054 $1,975 $16,727 $3,766 $2,041 $22,534 
Ceded822 857 260 1,939 137 1,875 3,951 
Net4,876 8,197 1,715 14,788 3,629 166 18,583 
Net incurred claim & claim adjustment expenses446 539 150 1,135 221 1,357 
Net claim & claim adjustment expense payments(424)(535)(112)(1,071)(247)(5)(1,323)
Foreign currency translation adjustment and other— 69 72 12 — 84 
Claim & claim adjustment expense reserves, end of period
Net4,898 8,204 1,822 14,924 3,615 162 18,701 
Ceded850 837 269 1,956 128 1,921 4,005 
Gross$5,748 $9,041 $2,091 $16,880 $3,743 $2,083 $22,706 
Twelve months ended December 31, 2020
(In millions)

Specialty
 
Commercial
InternationalP&C OperationsLife & Group Corporate & Other Total Operations
Claim & claim adjustment expense reserves, beginning of period
Gross$5,238 $8,656 $1,876 $15,770 $3,716 $2,234 $21,720 
Ceded562 807 248 1,617 159 2,059 3,835 
Net4,676 7,849 1,628 14,153 3,557 175 17,885 
Net incurred claim & claim adjustment expenses1,792 2,437 630 4,859 994 5,857 
Net claim & claim adjustment expense payments(1,571)(2,086)(504)(4,161)(986)(17)(5,164)
Foreign currency translation adjustment and other68 73 50 — 123 
Claim & claim adjustment expense reserves, end of period
Net4,898 8,204 1,822 14,924 3,615 162 18,701 
Ceded850 837 269 1,956 128 1,921 4,005 
Gross$5,748 $9,041 $2,091 $16,880 $3,743 $2,083 $22,706 
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Life & Group Policyholder Reserves
December 31, 2020
(In millions)Claim and claim adjustment expensesFuture policy benefitsTotal
Long term care$2,844 $9,762 $12,606 
Structured settlement annuities543— 543 
Other10— 10 
Total 3,397 9,762 13,159 
Shadow adjustments2183,293 3,511 
Ceded reserves128263 391 
Total gross reserves$3,743 $13,318 17,061 
December 31, 2019
(In millions)Claim and claim adjustment expensesFuture policy benefitsTotal
Long term care$2,863 $9,470 $12,333 
Structured settlement annuities515— 515 
Other12— 12 
Total 3,390 9,470 12,860 
Shadow adjustments 1672,615 2,782 
Ceded reserves159226 385 
Total gross reserves$3,716 $12,311 $16,027 
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Definitions and Presentation
Collectively, CNA Financial Corporation (CNAF) and its subsidiaries are referred to as CNA or the Company.
P&C Operations includes Specialty, Commercial and International.
Life & Group segment primarily includes the results of long term care businesses that are in run-off.
Corporate & Other segment primarily includes certain corporate expenses including interest on corporate debt and the results of certain property and casualty business in run-off, including CNA Re and asbestos and environmental pollution. Intersegment eliminations are also included in this segment.
Management uses the core income (loss) financial measure to monitor the Company’s operations. Please refer to Note O to the Consolidated Financial Statements within the December 31, 2020 Form 10-K for further discussion of this non-GAAP financial measure.
Management uses underwriting results to monitor insurance operations. Underwriting results are pretax and are calculated as net earned premiums less total insurance expenses, which includes insurance claims and policyholders' benefits, amortization of deferred acquisition costs and other insurance related expenses.
In the evaluation of the results of Specialty, Commercial and International, management uses the loss ratio, the expense ratio, the dividend ratio and the combined ratio. These ratios are calculated using financial results prepared in accordance with accounting principles generally accepted in the United States of America. The loss ratio is the percentage of net incurred claim and claim adjustment expenses to net earned premiums. The expense ratio is the percentage of insurance underwriting and acquisition expenses, including the amortization of deferred acquisition costs, to net earned premiums. The dividend ratio is the ratio of policyholders' dividends incurred to net earned premiums. The combined ratio is the sum of the loss, expense and dividend ratios. In addition, management also utilizes renewal premium change, rate, retention and new business in evaluating operating trends. Renewal premium change represents the estimated change in average premium on policies that renew, including rate and exposure changes. Rate represents the average change in price on policies that renew excluding exposure change. For certain products within Small Business, where quantifiable, rate includes the influence of new business as well. Exposure represents the measure of risk used in the pricing of the insurance product. Retention represents the percentage of premium dollars renewed in comparison to the expiring premium dollars from policies available to renew. Rate, renewal premium change and retention presented for the prior year is updated to reflect subsequent activity on policies written in the period. New business represents premiums from policies written with new customers and additional policies written with existing customers.
This financial supplement may also reference or contain financial measures that are not in accordance with GAAP. Management utilizes these financial measures to monitor the Company's insurance operations and investment portfolio. Core income, which is derived from certain income statement amounts, is used by management to monitor performance of the Company's insurance operations. The Company's investment portfolio is monitored by management through analysis of various factors including unrealized gains and losses on securities, portfolio duration and exposure to market and credit risk.
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Core income (loss) is calculated by excluding from net income (loss) the after-tax effects of net investment gains or losses and any cumulative effects of changes in accounting guidance. The calculation of core income (loss) excludes net investment gains or losses because net investment gains or losses are generally driven by economic factors that are not necessarily reflective of our primary operations. Management monitors core income (loss) for each business segment to assess segment performance. Presentation of consolidated core income (loss) is deemed to be a non-GAAP financial measure. For reconciliations of non-GAAP measures to the most comparable GAAP measures and other information, please refer herein and/or to CNA's most recent 10-K on file with the Securities and Exchange Commission, as well as the press release, available at www.cna.com.
Gross written premiums ex. 3rd party captives represents gross written premiums excluding business which is ceded to third party captives, including business related to large warranty programs.
Pretax net prior year development and other includes the effects of interest accretion and change in allowance for uncollectible reinsurance and deductible amounts.
Net investment income from fixed income securities, as presented, includes both fixed maturity securities and non-redeemable preferred stock.
Certain immaterial differences are due to rounding.
N/M = Not Meaningful

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