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EX-99.1 - EX-99.1 - AMERICAN EXPRESS COq220exhibit991.htm
8-K - 8-K - AMERICAN EXPRESS COaxp-20200724.htm

Exhibit 99.2
American Express Company(Preliminary)
Consolidated Statements of Income
(Millions, except percentages and per share amounts)
Q2'20Q1'20Q4'19Q3'19Q2'19YOY % changeYTD'20YTD'19YOY % change
Non-interest revenues
Discount revenue$4,015  $5,838  $6,829  $6,566  $6,577  (39) $9,853  $12,772  (23) 
Net card fees1,141  1,110  1,077  1,033  988  15  2,251  1,932  17  
Other fees and commissions449  720  832  825  837  (46) 1,169  1,640  (29) 
Other186  312  343  362  362  (49) 498  725  (31) 
Total non-interest revenues5,791  7,980  9,081  8,786  8,764  (34) 13,771  17,069  (19) 
Interest income
Interest on loans2,368  2,909  2,934  2,885  2,764  (14) 5,277  5,489  (4) 
Interest and dividends on investment securities27  38  50  53  52  (48) 65  85  (24) 
Deposits with banks and other31  99  101  142  149  (79) 130  345  (62) 
Total interest income2,426  3,046  3,085  3,080  2,965  (18) 5,472  5,919  (8) 
Interest expense
Deposits260  326  353  401  406  (36) 586  805  (27) 
Long-term debt and other282  390  448  476  485  (42) 672  981  (31) 
Total interest expense542  716  801  877  891  (39) 1,258  1,786  (30) 
Net interest income1,884  2,330  2,284  2,203  2,074  (9) 4,214  4,133   
Total revenues net of interest expense7,675  10,310  11,365  10,989  10,838  (29) 17,985  21,202  (15) 
Provisions for credit losses
Card Member receivables355  597  248  238  224  58  952  477  #
Card Member loans969  1,876  730  604  603  61  2,845  1,128  #
Other231  148  46  37  34  #379  65  #
Total provisions for credit losses1,555  2,621  1,024  879  861  81  4,176  1,670  #
Total revenues net of interest expense after provisions for credit losses6,120  7,689  10,341  10,110  9,977  (39) 13,809  19,532  (29) 
Expenses
Marketing and business development1,362  1,705  1,953  1,821  1,776  (23) 3,067  3,351  (8) 
Card Member rewards1,349  2,392  2,722  2,614  2,652  (49) 3,741  5,103  (27) 
Card Member services208  456  552  558  563  (63) 664  1,113  (40) 
Salaries and employee benefits1,349  1,395  1,623  1,499  1,367  (1) 2,744  2,789  (2) 
Professional services406  439  594  491  512  (21) 845  1,006  (16) 
Occupancy and equipment564  549  599  544  517   1,113  1,025   
Other, net260  301  312  317  371  (30) 561  968  (42) 
Total expenses5,498  7,237  8,355  7,844  7,758  (29) 12,735  15,355  (17) 
Pretax income622  452  1,986  2,266  2,219  (72) 1,074  4,177  (74) 
Income tax provision365  85  293  511  458  (20) 450  866  (48) 
Net income$257  $367  $1,693  $1,755  $1,761  (85) $624  $3,311  (81) 
Net income attributable to common shareholders (A)$238  $333  $1,661  $1,723  $1,729  (86) $571  $3,247  (82) 
Effective tax rate58.7 %18.8 %14.8 %22.6 %20.6 %41.9 %20.7 %
Earnings Per Common Share
Basic
Net income attributable to common shareholders$0.29  $0.41  $2.04  $2.09  $2.07  (86) $0.71  $3.88  (82) 
Average common shares outstanding804  807  814  825  834  (4) 806  837  (4) 
Diluted
Net income attributable to common shareholders $0.29  $0.41  $2.03  $2.08  $2.07  (86) $0.71  $3.87  (82) 
Average common shares outstanding805  808  816  827  836  (4) 807  839  (4) 
Cash dividends declared per common share $0.43  $0.43  $0.43  $0.43  $0.39  10  $0.86  $0.78  10  
# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
1



American Express Company(Preliminary)
Consolidated Balance Sheets and Related Statistical Information
(Billions, except percentages, per share amounts and where indicated)

 Q2'20Q1'20Q4'19Q3'19Q2'19YOY % change
Assets      
Cash & cash equivalents$41  $36  $24  $24  $27  52  
Card Member receivables, less reserves37  44  57  56  58  (36) 
Card Member loans, less reserves64  72  85  81  81  (21) 
Investment securities20      #
Other (B)27  29  24  25  23  17  
Total assets$189  $186  $198  $194  $198  (5) 
Liabilities and Shareholders' Equity      
Customer deposits$85  $78  $73  $73  $73  16  
Short-term borrowings     (33) 
Long-term debt49  53  58  58  58  (16) 
Other (B)32  31  38  37  41  (22) 
Total liabilities168  165  175  171  175  (4) 
Shareholders' Equity21  21  23  23  23  (9) 
Total liabilities and shareholders' equity$189  $186  $198  $194  $198  (5) 
Return on average equity (C)18.1 %24.4 %29.6 %31.5 %31.6 %
Return on average common equity (C)18.9 %25.6 %31.2 %33.2 %33.4 %
Book value per common share (dollars)$24.19  $24.13  $26.51  $26.12  $25.84  (6) 
# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
2



American Express Company(Preliminary)
Consolidated Capital
 
 Q2'20Q1'20Q4'19Q3'19Q2'19
Shares Outstanding (in millions) 
Beginning of period805  810  821  832  837  
Repurchase of common shares—  (7) (11) (11) (6) 
Net impact of employee benefit plans and others—   —  —   
End of period805  805  810  821  832  
Risk-Based Capital Ratios - Basel III ($ in billions) (D) 
Common Equity Tier 1/Risk Weighted Assets (RWA)13.6 %11.9 %10.7 %11.0 %11.0 %
Tier 114.8 %13.0 %11.6 %12.0 %12.0 %
Total16.5 %14.6 %13.2 %13.6 %13.6 %
Common Equity Tier 1$17.6  $17.3  $18.1  $18.0  $18.2  
Tier 1 Capital$19.2  $19.0  $19.6  $19.6  $19.8  
Tier 2 Capital$2.1  $2.3  $2.6  $2.6  $2.7  
Total Capital$21.3  $21.3  $22.2  $22.2  $22.5  
RWA$129.3  $146.2  $168.5  $163.4  $165.4  
Tier 1 Leverage10.4 %10.0 %10.2 %10.3 %10.5 %
Average Total Assets to calculate the Tier 1 Leverage Ratio (E)$184.3  $190.1  $192.3  $190.4  $189.2  

See Appendix IV for footnote references
3



American Express Company(Preliminary)
Selected Card Related Statistical Information 
(Billions, except percentages and where indicated) 

 Q2'20Q1'20Q4'19Q3'19Q2'19YOY % changeYTD'20YTD'19YOY % change
Billed business (F)
U.S.$141.9  $190.2  $216.8  $206.2  $209.2  (32) $332.1  $404.7  (18) 
Outside the U.S.63.2  89.1  108.4  102.0  102.5  (38) 152.3  202.7  (25) 
Total$205.1  $279.3  $325.2  $308.2  $311.7  (34) $484.4  $607.4  (20) 
Proprietary$174.8  $242.6  $281.6  $266.2  $269.4  (35) $417.4  $522.7  (20) 
Global Network Services (GNS)30.3  36.7  43.6  42.0  42.3  (28) 67.0  84.7  (21) 
Total$205.1  $279.3  $325.2  $308.2  $311.7  (34) $484.4  $607.4  (20) 
Cards-in-force (millions) (G)
U.S.54.4  54.9  54.7  54.3  54.0   54.4  54.0   
Outside the U.S.58.5  58.7  59.7  60.2  60.2  (3) 58.5  60.2  (3) 
Total112.9  113.6  114.4  114.5  114.2  (1) 112.9  114.2  (1) 
Proprietary69.3  70.4  70.3  69.9  69.7  (1) 69.3  69.7  (1) 
GNS43.6  43.2  44.1  44.6  44.5  (2) 43.6  44.5  (2) 
Total112.9  113.6  114.4  114.5  114.2  (1) 112.9  114.2  (1) 
Basic cards-in-force (millions) (G)
U.S.42.7  43.1  43.0  42.7  42.5  —  42.7  42.5  —  
Outside the U.S.49.1  49.2  50.0  50.3  50.3  (2) 49.1  50.3  (2) 
Total91.8  92.3  93.0  93.0  92.8  (1) 91.8  92.8  (1) 
Average proprietary basic Card Member spending (dollars)
U.S.$3,697  $4,922  $5,630  $5,366  $5,445  (32) $8,629  $10,529  (18) 
Outside the U.S.$2,272  $3,505  $4,325  $4,027  $4,059  (44) $5,788  $7,988  (28) 
Average$3,270  $4,497  $5,237  $4,964  $5,030  (35) $7,776  $9,773  (20) 
Card Member loans
U.S.$62.0  $69.0  $76.0  $73.2  $72.6  (15) $62.0  $72.6  (15) 
Outside the U.S.8.1  8.7  11.4  10.5  10.6  (24) 8.1  10.6  (24) 
Total$70.1  $77.7  $87.4  $83.7  $83.2  (16) $70.1  $83.2  (16) 
Average discount rate (H)2.23 %2.34 %2.36 %2.39 %2.37 %2.30 %2.37 %
Average fee per card (dollars) (I)$65  $63  $61  $59  $57  14  $64  $56  14  

See Appendix IV for footnote references
4



American Express Company(Preliminary)
Selected Credit Related Statistical Information
(Billions, except percentages and where indicated)

 Q2'20Q1'20Q4'19Q3'19Q2'19YOY % changeYTD'20YTD'19YOY % change
Worldwide Card Member loans         
U.S.$62.0  $69.0  $76.0  $73.2  $72.6  (15) $62.0  $72.6  (15) 
Outside the U.S.$8.1  $8.7  $11.4  $10.5  $10.6  (24) $8.1  $10.6  (24) 
Total loans$70.1  $77.7  $87.4  $83.7  $83.2  (16) $70.1  $83.2  (16) 
Credit loss reserves (millions)
Beginning balance (J)$5,236  $4,027  $2,232  $2,168  $2,121  #$4,027  $2,134  89  
Provisions - principal, interest and fees969  1,876  730  604  603  61  2,845  1,128  #
Net write-offs - principal less recoveries(499) (518) (493) (447) (463)  (1,017) (920) 11  
Net write-offs - interest and fees less recoveries(103) (107) (98) (91) (94) 10  (210) (186) 13  
Other (K)25  (42) 12  (2)  #(17) 12  #
Ending balance $5,628  $5,236  $2,383  $2,232  $2,168  #$5,628  $2,168  #
% of loans8.0 %6.7 %2.7 %2.7 %2.6 %8.0 %2.6 %
% of past due 493 %406 %177 %176 %186 %493 %186 %
Average loans$72.1  $83.4  $85.2  $83.3  $81.9  (12) $77.8  $81.3  (4) 
Net write-off rate (principal only) (L)2.8 %2.5 %2.3 %2.1 %2.3 %2.6 %2.3 %
Net write-off rate (principal, interest and fees) (L)3.3 %3.0 %2.8 %2.6 %2.7 %3.2 %2.7 %
30+ days past due as a % of total (M)1.6 %1.7 %1.5 %1.5 %1.4 %1.6 %1.4 %
Net interest income divided by average Card Member loans (N)10.5 %11.2 %10.7 %10.6 %10.1 %10.8 %10.2 % 
Net interest yield on average Card Member loans (N)11.6 %11.9 %11.3 %11.2 %10.9 %11.7 %11.0 % 
Worldwide Card Member receivables         
U.S.$26.9  $32.6  $39.0  $39.0  $40.3  (33) $26.9  $40.3  (33) 
Outside the U.S.$10.7  $12.1  $18.4  $17.6  $18.4  (42) $10.7  $18.4  (42) 
Total receivables$37.6  $44.7  $57.4  $56.6  $58.7  (36) $37.6  $58.7  (36) 
Credit loss reserves (millions)
Beginning balance (J)$459  $126  $615  $616  $608  (25) $126  $573  (78) 
Provisions - principal and fees355  597  248  238  224  58  952  477  #
Net write-offs - principal and fees less recoveries(299) (258) (243) (231) (210) 42  (557) (426) 31  
Other (K) (6) (1) (8) (6) #(2) (8) (75) 
Ending balance$519  $459  $619  $615  $616  (16) $519  $616  (16) 
% of receivables1.4 %1.0 %1.1 %1.1 %1.0 %1.4 %1.0 %
Net write-off rate (principal and fees) (L)3.1 %1.9 %1.7 %1.6 %1.5 %2.4 %1.5 %
Net write-off rate, excluding Global Corporate Payments (GCP) (principal and fees) (L)(O)2.8 %2.3 %2.1 %2.0 %1.9 %2.5 %1.9 %
Net write-off rate, excluding GCP (principal only) (L)(O)2.5 %2.1 %1.9 %1.8 %1.7 %2.3 %1.7 % 
30+ days past due as a % of total, excluding GCP (O)1.7 %1.9 %1.4 %1.5 %1.4 %1.7 %1.4 % 
Other loans (B)
Total other loans$4.6  $5.2  $4.8  $4.5  $4.2  $10  $4.6  $4.2  $10  
Credit loss reserves (millions)
Beginning balance$241  $172  $140  $133  $129  $87  $172  $124  $39  
Provisions206  98  36  32  30  #304  58  #
Net write-offs(24) (29) (24) (25) (26) $(8) (53) (49) $ 
Ending balance$423  $241  $152  $140  $133  #$423  $133  #
% of other loans9.2 %4.6 %3.2 %3.1 %3.2 %9.2 %3.2 %
Other receivables (B)
Total other receivables$2.8  $2.9  $3.1  $2.9  $3.2  (13) $2.8  $3.2  (13) 
Credit loss reserves (millions)
Beginning balance$71  $27  $22  $27  $25  #$27  $25   
Provisions25  50  10    #75   #
Net write-offs(2) (6) (5) (10) (2) —  (8) (5) 60  
Ending balance$94  $71  $27  $22  $27  #$94  $27  #
% of other receivables3.4 %2.4 %0.9 %0.8 %0.8 %3.4 %0.8 %

# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
5



American Express Company(Preliminary)
Selected Income Statement Information by Segment 
(Millions)   

Global Consumer Services Group
(GCSG)
Global Commercial Services
(GCS)
Global Merchant and Network Services
(GMNS)
Corporate and OtherConsolidated
Q2'20     
Non-interest revenues (P)$2,932  $2,014  $919  $(74) $5,791  
Interest income1,971  402   49  2,426  
Interest expense (Q)272  154  (6) 122  542  
Total revenues net of interest expense4,631  2,262  929  (147) 7,675  
Total provisions for credit losses886  645  25  (1) 1,555  
Total revenues net of interest expense after provisions for credit losses3,745  1,617  904  (146) 6,120  
Marketing, business development, and Card Member rewards and services1,723  924  249  23  2,919  
Salaries and employee benefits and other operating expenses (P)1,195  715  452  217  2,579  
Pretax income (loss)827  (22) 203  (386) 622  
Income tax provision (benefit)300  38  137  (110) 365  
Net income (loss)527  (60) 66  (276) 257  
Q2'19
Non-interest revenues (P)$4,193  $3,059  $1,478  $34  $8,764  
Interest income2,297  468   193  2,965  
Interest expense (Q)446  269  (87) 263  891  
Total revenues net of interest expense6,044  3,258  1,572  (36) 10,838  
Total provisions for credit losses651  206    861  
Total revenues net of interest expense after provisions for credit losses5,393  3,052  1,569  (37) 9,977  
Marketing, business development, and Card Member rewards and services3,067  1,565  336  23  4,991  
Salaries and employee benefits and other operating expenses (P)1,221  790  476  280  2,767  
Pretax income (loss)1,105  697  757  (340) 2,219  
Income tax provision (benefit)224  136  193  (95) 458  
Net income (loss)881  561  564  (245) 1,761  
YOY % change
Non-interest revenues(30) (34) (38) #(34) 
Interest income(14) (14) (43) (75) (18) 
Interest expense(39) (43) (93) (54) (39) 
Total revenues net of interest expense(23) (31) (41) #(29) 
Total provisions for credit losses36  ###81  
Total revenues net of interest expense after provisions for credit losses(31) (47) (42) #(39) 
Marketing, business development, and Card Member rewards and services(44) (41) (26) —  (42) 
Salaries and employee benefits and other operating expenses(2) (9) (5) (23) (7) 
Pretax income (loss)(25) #(73) 14  (72) 
Income tax provision (benefit)34  (72) (29) 16  (20) 
Net income (loss)(40) #(88) 13  (85) 

# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
6



American Express Company(Preliminary)
Billed Business Growth Trend 

 YOY % change
 ReportedFX-Adjusted (R)ReportedFX-Adjusted (R)
 Q2'20Q1'20Q4'19Q3'19Q2'19Q2'20Q1'20Q4'19Q3'19Q2'19YTD'20YTD'20
Worldwide            
Proprietary consumer(35)%(3)%8%9%8%(34)%(2)%8%10%10%(19)%(19)%
Proprietary commercial(36)(6)556(36)(5)557(21)(21)
Proprietary(35)(4)767(35)(3)778(20)(19)
GNS(28)(13)(2)(6)(7)(25)(10)(1)(2)(2)(21)(18)
Total(34)(6)555(33)(4)667(20)(19)
T&E-related volume (6% of Q2'20 Worldwide Total) (S)(87)(21)655(87)(19)(T)(T)(T)(54)(54)
Non-T&E-related volume (94% of Q2'20 Worldwide Total) (S)(13)3667(12)4(T)(T)(T)(5)(4)
Airline-related volume (0% of Q2'20 Worldwide Total) (S)#(32)12#(30)124(66)(65)
U.S.            
Proprietary consumer(32)(1)788n/an/an/an/an/a(18)n/a
Proprietary commercial(33)(4)446n/an/an/an/an/a(19)n/a
Proprietary(32)(3)667n/an/an/an/an/a(18)n/a
Total(32)(3)667n/an/an/an/an/a(18)n/a
T&E-related volume (6% of Q2'20 U.S. Total) (S)(84)(17)676n/an/an/an/an/a(51)n/a
Non-T&E-related volume (94% of Q2'20 U.S. Total) (S)(12)3567n/an/an/an/an/a(5)n/a
Airline-related volume (0% of Q2'20 U.S. Total) (S)#(29)435n/an/an/an/an/a(64)n/a
Outside the U.S.            
Proprietary consumer(41)(6)111010(39)(2)111415(24)(21)
Proprietary commercial(49)(12)778(46)(7)81212(30)(27)
Proprietary(44)(8)1099(42)(4)101314(27)(24)
Total(38)(11)421(36)(7)566(25)(22)
Japan, Asia Pacific & Australia billed business(27)(10)421(25)(6)545(19)(16)
Latin America & Canada billed business(49)(12)556(42)(5)71112(31)(23)
Europe, Middle East & Africa billed business(50)(13)41(49)(10)465(31)(29)
# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
7



Global Consumer Services Group(Preliminary)
Selected Income Statement and Statistical Information
(Millions, except percentages)

 Q2'20Q1'20Q4'19Q3'19Q2'19YOY % changeYTD'20YTD'19YOY % change
Non-interest revenues (P)$2,932  $3,894  $4,371  $4,226  $4,193  (30) $6,826  $8,105  (16) 
Interest income1,971  2,411  2,442  2,402  2,297  (14) 4,382  4,569  (4) 
Interest expense (Q)272  328  412  437  446  (39) 600  881  (32) 
Net interest income1,699  2,083  2,030  1,965  1,851  (8) 3,782  3,688   
Total revenues net of interest expense4,631  5,977  6,401  6,191  6,044  (23) 10,608  11,793  (10) 
Total provisions for credit losses886  1,810  780  653  651  36  2,696  1,202  #
Total revenues net of interest expense after provisions for credit losses3,745  4,167  5,621  5,538  5,393  (31) 7,912  10,591  (25) 
Expenses
Marketing, business development, and Card Member rewards and services1,723  2,702  3,145  3,042  3,067  (44) 4,425  5,856  (24) 
Salaries and employee benefits and other operating expenses (P)1,195  1,234  1,318  1,233  1,221  (2) 2,429  2,416   
Total expenses2,918  3,936  4,463  4,275  4,288  (32) 6,854  8,272  (17) 
Pretax segment income827  231  1,158  1,263  1,105  (25) 1,058  2,319  (54) 
Income tax provision300  30  177  272  224  34  330  484  (32) 
Segment income$527  $201  $981  $991  $881  (40) $728  $1,835  (60) 
Effective tax rate36.3 %13.0 %15.3 %21.5 %20.3 %31.2 %20.9 %
(Billions, except percentages and where indicated)
Proprietary billed business (F)
U.S.$68.1  $90.9  $105.9  $99.9  $100.9  (33) $159.0  $193.0  (18) 
Outside the U.S.$22.5  $33.7  $41.8  $38.3  $38.0  (41) $56.2  $73.9  (24) 
Total$90.6  $124.6  $147.7  $138.2  $138.9  (35) $215.2  $266.9  (19) 
Proprietary cards-in-force (millions) (G)
U.S.37.5  38.0  37.9  37.7  37.6  —  37.5  37.6  —  
Outside the U.S.17.2  17.6  17.5  17.4  17.4  (1) 17.2  17.4  (1) 
Total54.7  55.6  55.4  55.1  55.0  (1) 54.7  55.0  (1) 
Proprietary basic cards-in-force (millions) (G)
U.S.26.6  27.0  26.9  26.8  26.8  (1) 26.6  26.8  (1) 
Outside the U.S.11.9  12.1  12.1  12.0  12.0  (1) 11.9  12.0  (1) 
Total38.5  39.1  39.0  38.8  38.8  (1) 38.5  38.8  (1) 
Average proprietary basic Card Member spending (dollars)
U.S$2,548  $3,366  $3,945  $3,719  $3,743  (32) $5,922  $7,148  (17) 
Outside the U.S.$1,871  $2,777  $3,457  $3,189  $3,173  (41) $4,656  $6,227  (25) 
Average$2,338  $3,183  $3,794  $3,555  $3,567  (34) $5,529  $6,867  (19) 
Segment assets$80.4  $87.3  $106.3  $99.4  $102.1  (21) $80.4  $102.1  (21) 
Card Member loans
Total loans
U.S.$50.3  $55.6  $62.4  $59.7  $59.5  (15) $50.3  $59.5  (15) 
Outside the U.S.$7.6  $8.2  $10.9  $10.1  $10.2  (25) $7.6  $10.2  (25) 
Total$57.9  $63.8  $73.3  $69.8  $69.7  (17) $57.9  $69.7  (17) 
Average loans
U.S.$51.7  $59.3  $60.6  $59.7  $58.8  (12) $55.4  $58.6  (5) 
Outside the U.S.$7.6  $10.0  $10.5  $10.0  $9.9  (23) $8.9  $9.8  (9) 
Total$59.3  $69.3  $71.1  $69.7  $68.7  (14) $64.3  $68.4  (6) 
Lending Credit Metrics
U.S.         
Net write-off rate (principal only) (L)2.8 %2.6 %2.4 %2.2 %2.3 %2.7 %2.4 % 
Net write-off rate (principal, interest and fees) (L)3.3 %3.1 %2.9 %2.6 %2.8 %3.2 %2.8 % 
30+ days past due as a % of total (M)1.5 %1.7 %1.6 %1.5 %1.4 %1.5 %1.4 % 
Outside the U.S. 
Net write-off rate (principal only) (L)3.7 %2.9 %2.5 %2.4 %2.4 %3.2 %2.3 % 
Net write-off rate (principal, interest and fees) (L)4.6 %3.5 %3.0 %3.0 %3.0 %4.0 %2.9 % 
30+ days past due as a % of total (M)2.3 %2.1 %1.8 %1.7 %1.7 %2.3 %1.7 % 
Total 
Net write-off rate (principal only) (L)2.9 %2.6 %2.4 %2.2 %2.4 %2.7 %2.4 % 
Net write-off rate (principal, interest and fees) (L)3.5 %3.2 %2.9 %2.7 %2.8 %3.3 %2.8 % 
30+ days past due as a % of total (M)1.6 %1.7 %1.6 %1.6 %1.4 %1.6 %1.4 % 
Net interest income divided by average Card Member loans (N)11.5 %12.0 %11.4 %11.3 %10.8 %11.8 %10.8 % 
Net interest yield on average Card Member loans (N)
U.S.11.7 %12.1 %11.6 %11.4 %11.1 %11.9 %11.1 % 
Outside the U.S.13.3 %11.9 %11.3 %11.0 %10.6 %12.4 %10.7 % 
Total11.9 %12.1 %11.5 %11.4 %11.0 %12.0 %11.1 % 
Card Member receivables
U.S.$9.5  $10.5  $14.2  $12.9  $13.1  (27) $9.5  $13.1  (27) 
Outside the U.S.$5.5  $5.3  $8.6  $7.8  $8.1  (32) $5.5  $8.1  (32) 
Total receivables$15.0  $15.8  $22.8  $20.7  $21.2  (29) $15.0  $21.2  (29) 
Charge Credit Metrics         
U.S.         
Net write-off rate (principal only) (L)2.1 %1.7 %1.7 %1.3 %1.3 %1.9 %1.4 % 
Net write-off rate (principal and fees) (L)2.3 %1.9 %1.8 %1.4 %1.4 %2.0 %1.5 % 
30+ days past due as a % of total (M)1.2 %1.5 %1.2 %1.3 %1.2 %1.2 %1.2 % 
Outside the U.S. 
Net write-off rate (principal only) (L)3.5 %2.6 %2.2 %2.4 %2.2 %2.9 %2.2 % 
Net write-off rate (principal and fees) (L)3.7 %2.8 %2.4 %2.6 %2.3 %3.1 %2.4 % 
30+ days past due as a % of total (M)1.6 %2.2 %1.3 %1.4 %1.4 %1.6 %1.4 % 
Total 
Net write-off rate (principal only) (L)2.6 %2.0 %1.9 %1.7 %1.6 %2.2 %1.7 % 
Net write-off rate (principal and fees) (L)2.8 %2.2 %2.0 %1.9 %1.8 %2.4 %1.8 % 
30+ days past due as a % of total (M)1.3 %1.7 %1.2 %1.4 %1.3 %1.3 %1.3 % 

# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
8



Global Commercial Services
(Preliminary)
Selected Income Statement and Statistical Information
(Millions, except percentages)
 Q2'20Q1'20Q4'19Q3'19Q2'19YOY % changeYTD'20YTD'19YOY % change
Non-interest revenues (P)$2,014  $2,788  $3,187  $3,070  $3,059  (34) $4,802  $5,985  (20) 
Interest income402  499  493  485  468  (14) 901  922  (2) 
Interest expense (Q)154  200  247  262  269  (43) 354  525  (33) 
Net interest income248  299  246  223  199  25  547  397  38  
Total revenues net of interest expense2,262  3,087  3,433  3,293  3,258  (31) 5,349  6,382  (16) 
Total provisions for credit losses645  762  236  222  206  #1,407  460  #
Total revenues net of interest expense after provisions for credit losses1,617  2,325  3,197  3,071  3,052  (47) 3,942  5,922  (33) 
Expenses
Marketing, business development, and Card Member rewards and services924  1,508  1,641  1,562  1,565  (41) 2,432  3,034  (20) 
Salaries and employee benefits and other operating expenses (P)715  798  919  796  790  (9) 1,513  1,546  (2) 
Total expenses1,639  2,306  2,560  2,358  2,355  (30) 3,945  4,580  (14) 
Pretax segment income (loss)(22) 19  637  713  697  #(3) 1,342  #
Income tax provision (benefit)38  (19) 87  145  136  (72) 19  269  (93) 
Segment income (loss)(60) 38  550  568  561  #(22) 1,073  #
Effective tax rate(172.7)%(100.0)%13.7 %20.3 %19.5 %(633.3)%20.0 %
(Billions, except percentages and where indicated)
Proprietary billed business (F)$82.8  $116.1  $133.0  $127.3  $129.6  (36) $198.9  $253.0  (21) 
Proprietary cards-in-force (millions) (G)14.6  14.8  14.9  14.8  14.7  (1) 14.6  14.7  (1) 
Average Card Member spending (dollars)$5,645  $7,836  $8,956  $8,627  $8,866  (36) $13,495  $17,321  (22) 
Segment assets38.3  $46.7  $52.8  $53.7  $55.0  (30) $38.3  $55.0  (30) 
Card Member loans
Total loans$12.2  $13.9  $14.1  $13.9  $13.5  (10) $12.2  $13.5  (10) 
Total loans - Global Small Business Services (GSBS)$12.1  $13.8  $14.1  $13.8  $13.4  (10) $12.1  $13.4  (10) 
30+ days past due as a % of total - GSBS (M)1.6 %1.4 %1.3 %1.3 %1.3 %1.6 %1.3 %
Average loans - GSBS$12.8  $14.1  $14.0  $13.6  $13.2  (3) $13.4  $12.9   
Net write-off rate (principal only) - GSBS (L)2.3 %1.9 %2.0 %1.8 %1.8 %2.1 %1.8 %
Net write-off rate (principal, interest and fees) - GSBS (L)2.6 %2.2 %2.3 %2.1 %2.1 %2.4 %2.1 %
Net interest income divided by average Card Member loans (N)7.8 %8.4 %7.0 %6.6 %6.0 %8.1 %6.2 %
Net interest yield on average Card Member loans (N)10.0 %10.8 %10.4 %10.5 %10.5 %10.5 %10.7 %
Card Member receivables
Total receivables$22.6  $28.9  $34.6  $35.9  $37.5  (40) $22.6  $37.5  (40) 
Net write-off rate (principal and fees) (L)3.3 %1.8 %1.5 %1.5 %1.3 %2.4 %1.4 %
Total receivables - GCP (O)$9.4  $13.2  $17.2  $18.5  $19.7  (52) $9.4  $19.7  (52) 
90+ days past billing as a % of total - GCP (M)(O)2.5 %1.1 %0.8 %0.7 %0.7 %2.5 %0.7 %
Net write-off rate (principal and fees) - GCP (L)(O)4.0 %1.0 %0.8 %0.9 %0.7 %2.2 %0.7 %
Total receivables - GSBS$13.2  $15.7  $17.4  $17.4  $17.8  (26) $13.2  $17.8  (26) 
30+ days past due as a % of total - GSBS (M)2.1 %2.0 %1.7 %1.7 %1.6 %2.1 %1.6 %
Net write-off rate (principal only) - GSBS (L)2.5 %2.2 %2.0 %1.9 %1.8 %2.4 %1.8 %
Net write-off rate (principal and fees) - GSBS (L)2.8 %2.5 %2.2 %2.1 %2.0 %2.6 %2.1 %
# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
9



Global Merchant and Network Services(Preliminary)
Selected Income Statement and Statistical Information             
(Millions, except percentages)                 

 Q2'20Q1'20Q4'19Q3'19Q2'19YOY % changeYTD'20YTD'19YOY % change
Non-interest revenues (P)$919  $1,346  $1,505  $1,471  $1,478  (38) $2,265  $2,927  (23) 
Interest income     (43) 10  16  (38) 
Interest expense (Q)(6) (36) (62) (74) (87) (93) (42) (167) (75) 
Net interest income10  42  68  80  94  (89) 52  183  (72) 
Total revenues net of interest expense929  1,388  1,573  1,551  1,572  (41) 2,317  3,110  (25) 
Total provisions for credit losses25  48     #73   #
Total revenues net of interest expense after provisions for credit losses904  1,340  1,564  1,547  1,569  (42) 2,244  3,103  (28) 
Expenses
Marketing, business development, and Card Member rewards and services249  324  417  365  336  (26) 573  640  (10) 
Salaries and employee benefits and other operating expenses (P)452  465  581  480  476  (5) 917  949  (3) 
Total expenses701  789  998  845  812  (14) 1,490  1,589  (6) 
Pretax segment income203  551  566  702  757  (73) 754  1,514  (50) 
Income tax provision137  134  92  179  193  (29) 271  379  (28) 
Segment income $66  $417  $474  $523  $564  (88) $483  $1,135  (57) 
Effective tax rate67.5 %24.3 %16.3 %25.5 %25.5 %35.9 %25.0 %
(Billions)         
Segment assets$11.6  $10.2  $17.5  $17.2  $22.2  (48) $11.6  $22.2  (48) 

# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
10



American Express Company(Preliminary)
Appendix I 
Components of Return on Average Equity (ROE) and Return on Average Common Equity (ROCE)
(Millions, except percentages) 

 For the Twelve Months Ended
Jun 30,Mar 31,Dec 31,Sep 30,Jun 30,
20202020201920192019
ROE     
Net income$4,072  $5,576  $6,759  $7,076  $6,975  
Average shareholders' equity$22,504  $22,818  $22,812  $22,473  $22,073  
Return on average equity (C)18.1 %24.4 %29.6 %31.5 %31.6 %
Reconciliation of ROCE     
Net income$4,072  $5,576  $6,759  $7,076  $6,975  
Preferred shares dividends and related accretion90  92  81  80  79  
Earnings allocated to participating share awards and other27  38  47  51  53  
Net income attributable to common shareholders$3,955  $5,446  $6,631  $6,945  $6,843  
Average shareholders' equity$22,504  $22,818  $22,812  $22,473  $22,073  
Average preferred shares1,584  1,584  1,584  1,584  1,584  
Average common shareholders' equity$20,920  $21,234  $21,228  $20,889  $20,489  
Return on average common equity (C)18.9 %25.6 %31.2 %33.2 %33.4 %

See Appendix IV for footnote references
11



American Express Company(Preliminary)
Appendix II  
Net Interest Yield on Average Card Member Loans 
(Millions, except percentages and where indicated) 

 Q2'20Q1'20Q4'19Q3'19Q2'19YTD'20YTD'19
Consolidated       
Net interest income$1,884  $2,330  $2,284  $2,203  $2,074  $4,214  $4,133  
Exclude:
Interest expense not attributable to the Company's Card Member loan portfolio (Q)(U)350  395  421  461  465  745  951  
Interest income not attributable to the Company's Card Member loan portfolio (V)(156) (264) (271) (308) (312) (420) (647) 
Adjusted net interest income (W)$2,078  $2,461  $2,434  $2,356  $2,227  $4,539  $4,437  
Average Card Member loans (billions)$72.1  $83.4  $85.2  $83.3  $81.9  $77.8  $81.3  
Net interest income divided by average Card Member loans (X)10.5 %11.2 %10.7 %10.6 %10.1 %10.8 %10.2 %
Net interest yield on average Card Member loans (Q)(Y)11.6 %11.9 %11.3 %11.2 %10.9 %11.7 %11.0 %
Global Consumer Services Group       
U.S.       
Net interest income (Q)$1,462  $1,800  $1,750  $1,707  $1,606  $3,262  $3,202  
Exclude:
Interest expense not attributable to the Company's Card Member loan portfolio (Q)(U)97  46  73  67  67  143  136  
Interest income not attributable to the Company's Card Member loan portfolio (V)(54) (60) (58) (55) (53) (114) (105) 
Adjusted net interest income (W)$1,505  $1,786  $1,765  $1,719  $1,620  $3,291  $3,233  
Average Card Member loans (billions)$51.7  $59.3  $60.6  $59.7  $58.8  $55.5  $58.6  
Net interest income divided by average Card Member loans (Q)(X)11.3 %12.1 %11.6 %11.4 %10.9 %11.8 %10.9 %
Net interest yield on average Card Member loans (Q)(Y) 11.7 %12.1 %11.6 %11.4 %11.1 %11.9 %11.1 %
Outside the U.S.       
Net interest income (Q)$237  $283  $280  $258  $245  $520  $486  
Exclude:
Interest expense not attributable to the Company's Card Member loan portfolio (Q)(U)18  16  22  22  20  34  41  
Interest income not attributable to the Company's Card Member loan portfolio (V)(2) (4) (4) (4) (3) (6) (7) 
Adjusted net interest income (W)$253  $295  $298  $276  $262  $548  $520  
Average Card Member loans (billions)$7.6  $10.0  $10.5  $10.0  $9.9  $8.9  $9.8  
Net interest income divided by average Card Member loans (Q)(X)12.5 %11.3 %10.7 %10.3 %9.9 %11.7 %9.9 %
Net interest yield on average Card Member loans (Q)(Y)13.3 %11.9 %11.3 %11.0 %10.6 %12.4 %10.7 %
Total       
Net interest income (Q)$1,699  $2,083  $2,030  $1,965  $1,851  $3,782  $3,688  
Exclude:
Interest expense not attributable to the Company's Card Member loan portfolio (Q)(U)115  62  95  89  87  177  177  
Interest income not attributable to the Company's Card Member loan portfolio (V)(56) (64) (62) (59) (56) (120) (112) 
Adjusted net interest income (W)$1,758  $2,081  $2,063  $1,995  $1,882  $3,839  $3,753  
Average Card Member loans (billions)$59.3  $69.3  $71.1  $69.7  $68.7  $64.3  $68.4  
Net interest income divided by average Card Member loans (Q)(X)11.5 %12.0 %11.4 %11.3 %10.8 %11.8 %10.8 %
Net interest yield on average Card Member loans (Q)(Y) 11.9 %12.1 %11.5 %11.4 %11.0 %12.0 %11.1 %
Global Commercial Services       
Net interest income (Q)$248  $299  $246  $223  $199  $547  $397  
Exclude:
Interest expense not attributable to the Company's Card Member loan portfolio (Q)(U)119  145  183  195  202  264  394  
Interest income not attributable to the Company's Card Member loan portfolio (V)(47) (64) (58) (56) (56) (111) (107) 
Adjusted net interest income (W)$320  $380  $371  $362  $345  $700  $684  
Average Card Member loans (billions)$12.8  $14.2  $14.1  $13.6  $13.2  $13.5  $12.9  
Net interest income divided by average Card Member loans (Q)(X)7.8 %8.4 %7.0 %6.6 %6.0 %8.1 %6.2 %
Net interest yield on average Card Member loans (Q)(Y)10.0 %10.8 %10.4 %10.5 %10.5 %10.5 %10.7 %

See Appendix IV for footnote references
12



American Express Company(Preliminary)
Appendix III
Card Member Receivables Net Write-offs Components
(Billions, except percentages and where indicated)


Q2'20Q1'20Q4'19Q3'19Q2'19YOY % changeYTD'20YTD'19YOY % change
Worldwide Card Member receivables
Net write-offs (millions)
Net write-offs (principal and fees) (L)$299  $258  $243  $231  $210  42  $557  $426  31  
Less: Net write-offs (principal and fees) - GCP (L)(O)105  43  37  43  31  #148  67  #
Net write-offs (principal and fees) - GCSG and GSBS (L)$194  $215  $206  $188  $179   $409  $359  14  
Less: Net write-offs (fees only) - GCSG and GSBS (L)18  19  18  17  17   37  35   
Net write-offs (principal only) - GCSG and GSBS (L)$176  $196  $188  $171  $162   $372  $324  15  
Average Card Member receivables
Global Consumer Services Group (GCSG)$14.0  $19.8  $21.3  $20.8  $20.5  (32) $17.0  $20.3  (16) 
Global Small Business Services (GSBS)13.7  16.8  17.6  17.4  17.4  (21) 15.3  16.9  (9) 
Average receivables (GCSG and GSBS)$27.7  $36.6  $38.9  $38.2  $37.9  (27) $32.3  $37.2  (13) 
GCP10.5  16.6  18.3  18.6  19.2  (45) 13.6  $18.8  (28) 
Total average receivables$38.2  $53.2  $57.2  $56.9  $57.1  (33) $45.9  $56.0  (18) 
Net write-off rate (principal and fees) (L)3.1 %1.9 %1.7 %1.6 %1.5 %2.4 %1.5 %
Net write-off rate (principal and fees) - GCSG and GSBS (L)2.8 %2.3 %2.1 %2.0 %1.9 %2.5 %1.9 %
Net write-off rate (principal only) - GCSG and GSBS (L)2.5 %2.1 %1.9 %1.8 %1.7 %2.3 %1.7 %
# - Denotes a variance of 100 percent or more.

See Appendix IV for footnote references
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Appendix IV(Preliminary)

All Information in the preceding tables is presented on a basis prepared in conformity with accounting principles generally accepted in the United States of America (GAAP), unless otherwise indicated. Certain reclassifications of prior period amounts have been made to conform to the current period presentation.
(A)Represents net income, less (i) earnings allocated to participating share awards of $2 million, $2 million, $12 million, $11 million and $13 million in Q2'20, Q1'20, Q4'19, Q3'19 and Q2'19, respectively; and (ii) dividends on preferred shares of $17 million, $32 million, $20 million, $21 million and $19 million in Q2'20, Q1'20, Q4'19, Q3'19 and Q2'19, respectively.
(B)Within assets, "other" includes the following items as presented in the Company’s Consolidated Balance Sheets: Other loans, less reserves for credit losses (including merchant financing loans and Paycheck Protection Program (PPP)), Premises and equipment and Other assets (including Other receivables); and within liabilities, "other" includes the following items: Accounts payable and Other liabilities.
(C)Return on average equity and return on average common equity are calculated by dividing one-year period of net income by one-year average of total shareholders' equity, and one-year period of net income attributable to common shareholders by one-year average of common shareholders' equity, respectively. Refer to Appendix I for components of return on average equity and return on average common equity.
(D)The first quarter 2020 capital ratios have been updated as the Company continued its analysis of the impacts of the Coronavirus Aid, Relief, and Economic Security (CARES) Act, which was signed into law on March 27, 2020.
(E)Presented for the purpose of calculating the Tier 1 Leverage Ratio.
(F)Billed business represents transaction volumes (including cash advances) on cards and other payment products issued by American Express (proprietary billed business) and cards issued under network partnership agreements with banks and other institutions, including joint ventures (GNS billed business). In-store spending activity within GNS retail cobrand portfolios, from which we earn no revenue, is not included in billed business. Billed business is reported as United States or outside the United States based on the location of the issuer. Billed business, together with the average discount rate, drive our discount revenue.
(G)Cards-in-force represents the number of cards that are issued and outstanding by American Express (proprietary cards-in-force) and cards issued and outstanding under network partnership agreements with banks and other institutions, including joint ventures (GNS cards-in-force) except for GNS retail cobrand cards that have no out of store spend activity during the prior 12 months. Basic cards-in-force excludes supplemental cards issued on consumer accounts. Cards-in-force is useful in understanding the size of our Card Member base.
(H)Average discount rate calculation is generally designed to reflect the average pricing at all merchants accepting American Express cards and represents the percentage of proprietary and GNS billed business retained by the Company from merchants it acquires, or from merchants acquired by third parties on its behalf, net of amounts retained by such third parties. The average discount rate, together with billed business, drive our discount revenue.
(I)Average fee per card is computed based on proprietary net card fees divided by average proprietary total cards-in-force.
(J)The January 1, 2020, balance includes an increase of $1,643 million and a decrease of $493 million to the beginning reserve balances for Card Member loans and receivables, respectively, related to the adoption of the CECL (Current Expected Credit Losses) methodology.
(K)Other includes foreign currency impact on balance sheet re-measurement and translation.
(L)The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, as the Company's practice is to include uncollectible interest and/or fees as part of its total provision for credit losses, a net write-off rate including principal, interest and/or fees is also presented. The Company believes the net write-off rate, excluding GCP net write-offs, a non-GAAP measure, is useful to show the write-off rate based on principal losses only for the Card Member receivables portfolios for which data is available (i.e., Global Consumer and Global Small Business Services). See Appendix III for a reconciliation.
(M)During the first quarter 2020, we created a Customer Pandemic Relief program to provide short-term support for customers impacted by COVID-19. Delinquency status is generally frozen at enrollment, and loans that are current at enrollment do not age, regardless of whether payment is made. Upon exiting the program, delinquency aging resumes where it had left off at enrollment.
(N)See Appendix II for calculations of net interest yield on average Card Member loans, a non-GAAP measure, and net interest income divided by average Card Member loans, a GAAP measure, and the Company's rationale for presenting net interest yield on average Card Member loans (refer to Footnotes "X" and "Y").
(O)GCP reflects global, large and middle market corporate accounts. GCP delinquency data for periods other than 90+ days past billing and the net write-off rate based on principal losses only are not available due to system constraints.
(P)Effective Q1'20, results reflect enhancements to our transfer pricing methodology related to the sharing of revenues among our card issuing, network and merchant businesses. Prior period amounts have been revised to conform to the current period presentation.
(Q)Effective Q1'20, results reflect enhancements to our methodology related to the allocation of certain funding costs primarily related to our Card Member loan and Card Member receivable portfolios. Prior period amounts have been revised to conform to the current period presentation.
(R)FX-adjusted information assumes a constant exchange rate between the periods being compared for purposes of currency translation into U.S. dollars (i.e., assumes the foreign exchange rates used to determine results for Q2'20 apply to the period(s) against which such results are being compared).
(S)Based on billed business from merchants we acquire or merchants acquired by third parties on our behalf (e.g. OptBlue merchants).
(T)FX-adjusted T&E and Non-T&E historical results are not available due to system limitations.
(U)Primarily represents interest expense attributable to maintaining our corporate liquidity pool and funding Card Member receivables.
(V)Primarily represents interest income attributable to Other loans, interest-bearing deposits and the fixed income investment portfolios.
(W)Adjusted net interest income is a non-GAAP measure that represents net interest income attributable to our Card Member loans (which includes, on a GAAP basis, interest that is deemed uncollectible), excluding the impact of interest expense and interest income not attributable to our Card Member loans. The Company believes adjusted net interest income is useful to investors because it represents the interest expense and interest income attributable to our Card Member loan portfolio and is a component of net interest yield on average Card Member loans, which provides a measure of profitability of our Card Member loan portfolio.
(X)Net interest income divided by average Card Member loans, computed on an annualized basis, a GAAP measure, includes elements of total interest income and total interest expense that are not attributable to the Card Member loan portfolio, and thus is not representative of net interest yield on average Card Member loans.
(Y)Net interest yield on average Card Member loans is a non-GAAP measure that is computed by dividing adjusted net interest income by average Card Member loans, computed on an annualized basis. Reserves and net write-offs related to uncollectible interest are recorded through provisions for credit losses, and thus not included in the net interest yield calculation. The Company believes that net interest yield on average Card Member loans is useful to investors because it provides a measure of profitability of the Company's Card Member loan portfolio.

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