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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
________________
FORM 10-Q
_______________
 
(Mark One)
x
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended: September 30, 2014
OR
o
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from                        to
Commission File Number 001-04471
  
XEROX CORPORATION
(Exact Name of Registrant as specified in its charter)
New York
 
16-0468020
(State or other jurisdiction of
incorporation or organization)
 
(IRS Employer
Identification No.)
P.O. Box 4505, 45 Glover Avenue
Norwalk, Connecticut
 
06856-4505
(Address of principal executive offices)
 
(Zip Code)
(203) 968-3000
(Registrant’s telephone number, including area code)
_________________________________________________  
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No o
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes x No o
Indicate by a check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a smaller reporting company. See definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.
Large accelerated filer x Accelerated filer o Non-accelerated filer o Smaller reporting company o
Indicate by a check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes o  No ý
Class
 
Outstanding at September 30, 2014
Common Stock, $1 par value
 
1,141,555,719 shares

Xerox 2014 Form 10-Q
1





FORWARD-LOOKING STATEMENTS
This Quarterly Report on Form 10-Q and any exhibits to this Report may contain "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. The words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “will,” “should” and similar expressions, as they relate to us, are intended to identify forward-looking statements. These statements reflect management's current beliefs, assumptions and expectations and are subject to a number of factors that may cause actual results to differ materially. These factors include but are not limited to: changes in economic conditions, political conditions, trade protection measures, licensing requirements and tax matters in the United States and in the foreign countries in which we do business; changes in foreign currency exchange rates; actions of competitors; our ability to obtain adequate pricing for our products and services and to maintain and improve cost efficiency of operations, including savings from restructuring actions and the relocation of our service delivery centers; the risk that multi-year contracts with governmental entities could be terminated prior to the end of the contract term; the risk in the hiring and retention of qualified personnel; the risk that unexpected costs will be incurred; the risk that subcontractors, software vendors and utility and network providers will not perform in a timely, quality manner; our ability to recover capital investments; the risk that our Services business could be adversely affected if we are unsuccessful in managing the start-up of new contracts; development of new products and services; our ability to protect our intellectual property rights; our ability to expand equipment placements; the risk that individually identifiable information of customers, clients and employees could be inadvertently disclosed or disclosed as a result of a breach of our security; service interruptions; interest rates, cost of borrowing and access to credit markets; reliance on third parties, including subcontractors, for manufacturing of products and provision of services; our ability to drive the expanded use of color in printing and copying; the outcome of litigation and regulatory proceedings to which we may be a party; and other factors that are set forth in the “Risk Factors” section, the “Legal Proceedings” section, the “Management's Discussion and Analysis of Financial Condition and Results of Operations” section and other sections of this Quarterly Report on Form 10-Q, our Quarterly Report on Form 10-Q for the quarters ended March 31, 2014 and June 30, 2014 and our 2013 Annual Report on Form 10-K filed with the Securities and Exchange Commission. The Company assumes no obligation to update any forward-looking statements as a result of new information or future events or developments, except as required by law.

 

Xerox 2014 Form 10-Q
1






XEROX CORPORATION
FORM 10-Q
SEPTEMBER 30, 2014
TABLE OF CONTENTS
 
 
Page
 
Item 1.
 
 
 
 
 
 
Item 2.
 
 
 
Item 3.
Item 4.
 
 
 
 
 
 
Item 1.
Item 1A.
Item 2.
Item 6.
For additional information about Xerox Corporation and access to our Annual Reports to Shareholders and SEC filings, free of charge, please visit our website at www.xerox.com/investor. Any information on or linked from the website is not incorporated by reference into this Form 10-Q.
 

Xerox 2014 Form 10-Q
2





ITEM 1 — FINANCIAL STATEMENTS

XEROX CORPORATION
CONDENSED CONSOLIDATED STATEMENTS OF INCOME (UNAUDITED)
 
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
(in millions, except per-share data)
 
2014
 
2013
 
2014
 
2013
Revenues
 
 
 
 
 
 
 
 
Sales
 
$
1,279

 
$
1,360

 
$
3,891

 
$
4,084

Outsourcing, maintenance and rentals
 
3,745

 
3,742

 
11,315

 
11,345

Financing
 
96

 
133

 
294

 
364

Total Revenues
 
5,120

 
5,235

 
15,500

 
15,793

Costs and Expenses
 
 
 
 
 
 
 
 
Cost of sales
 
777

 
859

 
2,399

 
2,589

Cost of outsourcing, maintenance and rentals
 
2,733

 
2,686

 
8,250

 
8,150

Cost of financing
 
35

 
40

 
107

 
125

Research, development and engineering expenses
 
138

 
145

 
424

 
448

Selling, administrative and general expenses
 
951

 
1,015

 
2,879

 
3,090

Restructuring and asset impairment charges
 
28

 
35

 
93

 
60

Amortization of intangible assets
 
85

 
83

 
253

 
249

Other expenses, net
 
73

 
38

 
179

 
115

Total Costs and Expenses
 
4,820

 
4,901

 
14,584

 
14,826

Income before Income Taxes and Equity Income
 
300

 
334

 
916

 
967

Income tax expense
 
71

 
85

 
202

 
203

Equity in net income of unconsolidated affiliates
 
44

 
43

 
119

 
126

Income from Continuing Operations
 
273

 
292

 
833

 
890

Loss from discontinued operations, net of tax
 
(1
)
 
(1
)
 
(3
)
 
(22
)
Net Income
 
272

 
291

 
830

 
868

Less: Net income attributable to noncontrolling interests
 
6

 
5

 
17

 
15

Net Income Attributable to Xerox
 
$
266

 
$
286

 
$
813

 
$
853

 
 
 
 
 
 
 
 
 
Amounts Attributable to Xerox:
 
 
 
 
 
 
 
 
Net income from continuing operations
 
$
267

 
$
287

 
$
816

 
$
875

Net loss from discontinued operations
 
(1
)
 
(1
)
 
(3
)
 
(22
)
Net Income Attributable to Xerox
 
$
266

 
$
286

 
$
813

 
$
853

 
 
 
 
 
 
 
 
 
Basic Earnings per Share:
 
 
 
 
 
 
 
 
Continuing operations
 
$
0.23

 
$
0.23

 
$
0.69

 
$
0.70

Discontinued operations
 

 

 
(0.01
)
 
(0.02
)
Total Basic Earnings per Share
 
$
0.23

 
$
0.23

 
$
0.68

 
$
0.68

Diluted Earnings per Share:
 
 
 
 
 
 
 
 
Continuing operations
 
$
0.22

 
$
0.22

 
$
0.68

 
$
0.68

Discontinued operations
 

 

 
(0.01
)
 
(0.01
)
Total Diluted Earnings per Share
 
$
0.22

 
$
0.22

 
$
0.67

 
$
0.67


The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

Xerox 2014 Form 10-Q
3





XEROX CORPORATION
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE (LOSS) INCOME (UNAUDITED)

 
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
(in millions)
 
2014
 
2013
 
2014
 
2013
Net income
 
$
272

 
$
291

 
$
830

 
$
868

Less: Net income attributable to noncontrolling interests
 
6

 
5

 
17

 
15

Net Income Attributable to Xerox
 
266

 
286

 
813

 
853

 
 
 
 
 
 
 
 
 
Other Comprehensive (Loss) Income, Net(1):
 

 

 

 

Translation adjustments, net
 
(492
)
 
269

 
(401
)
 
(178
)
Unrealized (losses) gains, net
 
(9
)
 
14

 
32

 
7

Changes in defined benefit plans, net
 
73

 
(38
)
 
(81
)
 
121

Other Comprehensive (Loss) Income, Net
 
(428
)
 
245

 
(450
)
 
(50
)
Less: Other comprehensive loss, net attributable to noncontrolling interests
 
(2
)
 

 
(1
)
 

Other Comprehensive (Loss) Income, Net Attributable to Xerox
 
(426
)
 
245

 
(449
)
 
(50
)
 
 
 
 
 
 
 
 
 
Comprehensive (Loss) Income, Net
 
(156
)
 
536

 
380

 
818

Less: Comprehensive income, net attributable to noncontrolling interests
 
4

 
5

 
16

 
15

Comprehensive (Loss) Income, Net Attributable to Xerox
 
$
(160
)
 
$
531

 
$
364

 
$
803


(1) Refer to Note 16 - Other Comprehensive (Loss) Income for gross components of Other Comprehensive (Loss) Income, reclassification adjustments out of Accumulated Other Comprehensive Loss and related tax effects.


The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.


Xerox 2014 Form 10-Q
4





XEROX CORPORATION
CONDENSED CONSOLIDATED BALANCE SHEETS (UNAUDITED)
(in millions, except share data in thousands)
 
September 30,
2014
 
December 31,
2013
Assets
 
 
 
 
Cash and cash equivalents
 
$
1,015

 
$
1,764

Accounts receivable, net
 
3,026

 
2,929

Billed portion of finance receivables, net
 
126

 
113

Finance receivables, net
 
1,427

 
1,500

Inventories
 
1,069

 
998

Other current assets
 
1,219

 
1,207

Total current assets
 
7,882

 
8,511

Finance receivables due after one year, net
 
2,708

 
2,917

Equipment on operating leases, net
 
526

 
559

Land, buildings and equipment, net
 
1,388

 
1,466

Investments in affiliates, at equity
 
1,365

 
1,285

Intangible assets, net
 
2,317

 
2,503

Goodwill
 
9,351

 
9,205

Other long-term assets
 
2,340

 
2,590

Total Assets
 
$
27,877

 
$
29,036

Liabilities and Equity
 
 
 
 
Short-term debt and current portion of long-term debt
 
$
1,305

 
$
1,117

Accounts payable
 
1,550

 
1,626

Accrued compensation and benefits costs
 
800

 
734

Unearned income
 
546

 
496

Other current liabilities
 
1,502

 
1,713

Total current liabilities
 
5,703

 
5,686

Long-term debt
 
6,355

 
6,904

Pension and other benefit liabilities
 
2,248

 
2,136

Post-retirement medical benefits
 
761

 
785

Other long-term liabilities
 
553

 
757

Total Liabilities
 
15,620

 
16,268

Series A Convertible Preferred Stock
 
349

 
349

Common stock
 
1,160

 
1,210

Additional paid-in capital
 
4,710

 
5,282

Treasury stock, at cost
 
(252
)
 
(252
)
Retained earnings
 
9,412

 
8,839

Accumulated other comprehensive loss
 
(3,228
)
 
(2,779
)
Xerox shareholders’ equity
 
11,802

 
12,300

Noncontrolling interests
 
106

 
119

Total Equity
 
11,908

 
12,419

Total Liabilities and Equity
 
$
27,877

 
$
29,036

Shares of common stock issued
 
1,160,568

 
1,210,321

Treasury stock
 
(19,012
)
 
(22,001
)
Shares of common stock outstanding
 
1,141,556

 
1,188,320


The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.
 

Xerox 2014 Form 10-Q
5





XEROX CORPORATION
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED)
 
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
(in millions)
 
2014
 
2013
 
2014
 
2013
Cash Flows from Operating Activities:
 
 
 
 
 
 
 
 
Net income
 
$
272

 
$
291

 
$
830

 
$
868

Adjustments required to reconcile net income to cash flows from operating activities:
 
 
 
 
 
 
 
 
Depreciation and amortization
 
349

 
340

 
1,070

 
1,012

Provision for receivables
 
18

 
27

 
56

 
86

Provision for inventory
 
6

 
10

 
20

 
22

Net gain on sales of businesses and assets
 
(9
)
 
(24
)
 
(38
)
 
(14
)
Undistributed equity in net income of unconsolidated affiliates
 
(37
)
 
(41
)
 
(77
)
 
(85
)
Stock-based compensation
 
26

 
19

 
76

 
78

Restructuring and asset impairment charges
 
28

 
35

 
93

 
60

Payments for restructurings
 
(31
)
 
(34
)
 
(103
)
 
(107
)
Contributions to defined benefit pension plans
 
(101
)
 
(64
)
 
(206
)
 
(162
)
Increase in accounts receivable and billed portion of finance receivables
 
(96
)
 
(55
)
 
(485
)
 
(557
)
Collections of deferred proceeds from sales of receivables
 
106

 
140

 
332

 
371

Increase in inventories
 
(34
)
 
(41
)
 
(137
)
 
(182
)
Increase in equipment on operating leases
 
(81
)
 
(79
)
 
(204
)
 
(207
)
Decrease in finance receivables
 
28

 
400

 
82

 
519

Collections on beneficial interest from sales of finance receivables
 
20

 
16

 
62

 
43

Increase in other current and long-term assets
 
(61
)
 
(38
)
 
(179
)
 
(158
)
Increase (decrease) in accounts payable and accrued compensation
 
126

 
(61
)
 
38

 
(123
)
Increase (decrease) in other current and long-term liabilities
 
28

 
77

 
(80
)
 
(34
)
Net change in income tax assets and liabilities
 
56

 
56

 
128

 
95

Net change in derivative assets and liabilities
 
(4
)
 
13

 
(25
)
 
(28
)
Other operating, net
 
(14
)
 
(26
)
 
(47
)
 
(90
)
Net cash provided by operating activities
 
595

 
961

 
1,206

 
1,407

Cash Flows from Investing Activities:
 
 
 
 
 
 
 
 
Cost of additions to land, buildings and equipment
 
(91
)
 
(84
)
 
(277
)
 
(253
)
Proceeds from sales of land, buildings and equipment
 
8

 
41

 
43

 
52

Cost of additions to internal use software
 
(21
)
 
(18
)
 
(61
)
 
(63
)
Proceeds from sale of businesses
 
1

 

 
16

 
11

Acquisitions, net of cash acquired
 
(25
)
 
(24
)
 
(306
)
 
(155
)
Other investing, net
 

 
3

 
11

 
9

Net cash used in investing activities
 
(128
)
 
(82
)
 
(574
)
 
(399
)
Cash Flows from Financing Activities:
 
 
 
 
 
 
 
 
Net payments on debt
 
(40
)
 
(610
)
 
(335
)
 
(931
)
Common stock dividends
 
(77
)
 
(77
)
 
(218
)
 
(201
)
Preferred stock dividends
 
(6
)
 
(6
)
 
(18
)
 
(18
)
Proceeds from issuances of common stock
 
10

 
43

 
49

 
96

Excess tax benefits from stock-based compensation
 
9

 
12

 
15

 
13

Payments to acquire treasury stock, including fees
 
(251
)
 
(162
)
 
(730
)
 
(172
)
Repurchases related to stock-based compensation
 
(39
)
 
(44
)
 
(40
)
 
(54
)
Distributions to noncontrolling interests
 
(23
)
 
(27
)
 
(40
)
 
(32
)
Other financing
 

 

 
(10
)
 
(3
)
Net cash used in financing activities
 
(417
)
 
(871
)
 
(1,327
)
 
(1,302
)
Effect of exchange rate changes on cash and cash equivalents
 
(42
)
 
11

 
(54
)
 
(4
)
Increase (decrease) in cash and cash equivalents
 
8

 
19

 
(749
)
 
(298
)
Cash and cash equivalents at beginning of period
 
1,007

 
929

 
1,764

 
1,246

Cash and Cash Equivalents at End of Period
 
$
1,015

 
$
948

 
$
1,015

 
$
948


The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

Xerox 2014 Form 10-Q
6





XEROX CORPORATION
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(in millions, except per-share data and where otherwise noted)

Note 1 – Basis of Presentation
References herein to “we,” “us,” “our,” the “Company” and “Xerox” refer to Xerox Corporation and its consolidated subsidiaries unless the context suggests otherwise.
We have prepared the accompanying unaudited Condensed Consolidated Financial Statements in accordance with the accounting policies described in our 2013 Annual Report on Form 10-K (2013 Annual Report), and the interim reporting requirements of Form 10-Q. Accordingly, certain information and note disclosures normally included in our annual financial statements prepared in accordance with accounting principles generally accepted in the United States of America have been condensed or omitted. You should read these Condensed Consolidated Financial Statements in conjunction with the Consolidated Financial Statements included in our 2013 Annual Report.
In our opinion, all adjustments which are necessary for a fair statement of financial position, operating results and cash flows for the interim periods presented have been made. These adjustments consist of normal recurring items. Interim results of operations are not necessarily indicative of the results of the full year.
For convenience and ease of reference, we refer to the financial statement caption “Income before Income Taxes and Equity Income” as “pre-tax income.”
In the second and third quarter 2014, we completed the sale of our Truckload Management Services business and closed Xerox Audio Visual Solutions business, respectively. Results from these businesses are reported as discontinued operations and all prior periods have been reclassified to reflect this change. Refer to Note 5 - Divestitures for additional information regarding discontinued operations.

Note 2 – Recent Accounting Pronouncements
Except for the Accounting Standard Updates (ASU's) discussed below, the new ASU's issued by the FASB during the last year did not have any significant impact on the Company.
Cumulative Translation Adjustments: In March 2013, the FASB issued ASU 2013-05, Parent's Accounting for the Cumulative Translation Adjustment upon Derecognition of Certain Subsidiaries or Groups of Assets within a Foreign Entity or of an Investment in a Foreign Entity (Topic 830). The objective of ASU 2013-05 is to resolve the diversity in practice regarding the release into net income of the cumulative translation adjustment upon derecognition of a subsidiary or group of assets within a foreign entity. This update was effective prospectively for our fiscal year beginning January 1, 2014, and did not have nor is it expected to have a material impact on our financial condition, results of operations or cash flows.
Income Taxes: In July 2013, the FASB issued ASU 2013-11, Income Taxes (Topic 740): Presentation of Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists. This update provides guidance on the financial statement presentation of unrecognized tax benefits when a net operating loss carryforward, a similar tax loss or a tax credit carryforward, exists. This update was effective prospectively for our fiscal year beginning January 1, 2014. Upon adoption of this standard, we reclassified approximately $180 of liabilities for unrecognized tax benefits against deferred tax assets.
Service Concession Arrangements: In January 2014, the FASB issued ASU 2014-05, Service Concession Arrangements (Topic 853). This update specifies that an entity should not account for a service concession arrangement within the scope of this update as a lease in accordance with Topic 840, Leases. The update does not provide specific accounting guidance for various aspects of service concession arrangements but rather indicates that an entity should refer to other Topics as applicable to account for various aspects of a service concession arrangement. The update is effective for our fiscal year beginning January 1, 2015. The adoption of this standard is not expected to have a material effect on our financial condition, results of operation or cash flows.

Xerox 2014 Form 10-Q
7





Discontinued Operations: In April 2014, the FASB issued ASU 2014-08, Presentation of Financial Statements (Topic 205) and Property, Plant, and Equipment (Topic 360): Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity. The update changes the requirements for reporting discontinued operations in Subtopic 205-20. A discontinued operation may include a component of an entity or a group of components of an entity, or a business. A disposal of a component of an entity or a group of components of an entity is required to be reported in discontinued operations if the disposal represents a strategic shift that has (or will have) a major effect on an entity’s operations and financial results. Examples include a disposal of a major geographic area, a major line of business or a major equity method investment.
Additionally, the update requires expanded disclosures about discontinued operations that will provide financial statement users with more information about the assets, liabilities, income and expenses of discontinued operations. This update is effective prospectively for our fiscal year beginning January 1, 2015, and early adoption is permitted. The standard primarily involves presentation and disclosure and, therefore, is not expected to have a material impact on our financial condition, results of operations or cash flows.
Revenue Recognition: In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers: (Topic 606), to supersede nearly all existing revenue recognition guidance under U.S. GAAP. The core principle of ASU 2014-09 is to recognize revenues when promised goods or services are transferred to customers in an amount that reflects the consideration that is expected to be received for those goods or services. ASU 2014-09 defines a five step process to achieve this core principle and, in doing so, it is possible more judgment and estimates may be required within the revenue recognition process than required under existing U.S. GAAP, including identifying performance obligations in the contract, estimating the amount of variable consideration to include in the transaction price and allocating the transaction price to each separate performance obligation. ASU 2014- 09 is effective for our fiscal year beginning January 1, 2017 using either of two methods: (i) retrospective to each prior reporting period presented with the option to elect certain practical expedients as defined within ASU 2014-09; or (ii) retrospective with the cumulative effect of initially applying ASU 2014-09 recognized at the date of initial application and providing certain additional disclosures as defined per ASU 2014-09. We are currently evaluating the impact of the adoption of ASU 2014-09 on our consolidated financial statements.
Stock Compensation: In June 2014, the FASB issued ASU 2014-12, Compensation - Stock Compensation (Topic 718): Accounting for Share - Based Payments When the Terms of an Award Provide that a Performance Target Could be Achieved after the Requisite Service Period. ASU 2014-12 requires that a performance target that affects vesting, and that could be achieved after the requisite service period, be treated as a performance condition. As such, the performance target should not be reflected in estimating the grant date fair value of the award. This update is effective for our fiscal year beginning January 1, 2016, and early adoption is permitted. We do not expect the adoption of this standard to have a material impact on our financial condition, results of operation or cash flows.
Disclosures of Going Concern Uncertainties: In August 2014, the FASB issued ASU 2014-15, Presentation of Financial Statements - Going Concern (Subtopic 205-40); Disclosure of Uncertainties about an Entity’s Ability to Continue as a Going Concern. ASU 2014-15 provides guidance regarding management's responsibility to evaluate whether there is substantial doubt about an entity's ability to continue as a going concern and to provide related footnote disclosures. ASU 2014-15 is effective for our fiscal year ending December 31, 2016, with early adoption permitted. We do not expect the adoption of this standard to have an impact on our consolidated financial statements.

Note 3 – Segment Reporting
Our reportable segments are aligned with how we manage the business and view the markets we serve. We report our financial performance based on the following two primary reportable segments – Services and Document Technology. Our Services segment operations involve delivery of a broad range of services, including business process, document and IT outsourcing. Our Document Technology segment includes the sale and support of a broad range of document systems from entry level to high-end.
The Services segment is comprised of three outsourcing service offerings:
 
Business Process Outsourcing (BPO)
Document Outsourcing (which includes Managed Print Services) (DO)
Information Technology Outsourcing (ITO)

Xerox 2014 Form 10-Q
8





Business process outsourcing services include service arrangements where we manage a customer’s business activity or process. Document outsourcing services include service arrangements that allow customers to streamline, simplify and digitize document-intensive business processes through automation and deployment of software applications and tools and the management of their printing needs. Document outsourcing services also include revenues from our partner print services offerings. Information technology outsourcing services include service arrangements where we manage a customer’s IT-related activities, such as application management and application development, data center operations or testing and quality assurance.
Our Document Technology segment includes the sale of products that share common technology, manufacturing and product platforms. Our products groupings range from:
 
“Entry,” which includes A4 devices and desktop printers; to
“Mid-range,” which includes A3 devices that generally serve workgroup environments in midsize to large enterprises and includes products that fall into the following market categories: Color 41+ ppm priced at less than $100K and Light Production 91+ ppm priced at less than $100K; to
“High-end,” which includes production printing and publishing systems that generally serve the graphic communications marketplace and large enterprises.
Customers range from small and mid-sized businesses to large enterprises. Customers also include graphic communication enterprises as well as channel partners including distributors and resellers. Segment revenues reflect the sale of document systems and supplies, technical services and product financing.

The segment classified as Other includes several units, none of which meet the thresholds for separate segment reporting. This group includes paper sales in our developing market countries, Wide Format Systems, licensing revenues, Global Imaging Systems (GIS) network integration solutions and electronic presentation systems, non-allocated corporate items including non-financing interest, and other items included in Other expenses, net.
Operating segment revenues and profitability were as follows:
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
 
Segment
Revenue
 
Segment Profit (Loss)
 
Segment
Revenue
 
Segment Profit(Loss)
2014
 
 
 
 
 
 
 
Services
$
2,948

 
$
262

 
$
8,852

 
$
769

Document Technology
2,029

 
285

 
6,199

 
841

Other
143

 
(85
)
 
449

 
(211
)
Total
$
5,120

 
$
462

 
$
15,500

 
$
1,399

2013
 
 
 
 
 
 
 
Services
$
2,932

 
$
292

 
$
8,787

 
$
865

Document Technology
2,159

 
261

 
6,557

 
692

Other
144

 
(56
)
 
449

 
(186
)
Total
$
5,235

 
$
497

 
$
15,793

 
$
1,371


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Three Months Ended
September 30,
 
Nine Months Ended
September 30,
Reconciliation to Pre-tax Income
 
2014
 
2013
 
2014
 
2013
Segment Profit
 
$
462

 
$
497

 
$
1,399

 
$
1,371

Reconciling items:
 
 
 
 
 
 
 
 
Restructuring and related costs(1)
 
(34
)
 
(35
)
 
(109
)
 
(60
)
Restructuring charges of Fuji Xerox
 
(1
)
 
(3
)
 
(3
)
 
(8
)
Amortization of intangible assets
 
(85
)
 
(83
)
 
(253
)
 
(249
)
Litigation matters (Q1 2013 only)
 

 

 

 
37

Equity in net income of unconsolidated affiliates
 
(44
)
 
(43
)
 
(119
)
 
(126
)
Other
 
2

 
1

 
1

 
2

Pre-tax Income
 
$
300

 
$
334

 
$
916

 
$
967

__________________________
(1)
Includes Restructuring and asset impairment charges of $28 and $93 for the three and nine months ended September 30, 2014, respectively, and Business transformation costs of $6 and $16 for the three and nine months ended September 30, 2014, respectively. Business transformation costs represent incremental costs incurred directly in support of our business transformation and restructuring initiatives such as compensation costs for overlapping staff, consulting costs and training costs.

Note 4 – Acquisitions

In September 2014, we acquired Consilience Software, Inc. (Consilience) for approximately $25 in cash. The acquisition of Consilience provides case management and workflow automation software solutions to the public sector. Consilience's proprietary Maven Case Management software system uses data and process analytics to help government agencies extract more value from their information. The intelligent case management system automates workflows for document- and labor-intensive processes and integrates previously siloed legacy systems for accelerated decision-making.

In May 2014, we acquired ISG Holdings, Inc. (ISG) for approximately $225 in cash. The acquisition of ISG enhances our Services segment by providing a comprehensive workers' compensation suite of offerings to the property and casualty sector. In addition, the acquisition expands our services to property and casualty insurance carriers, third-party administrators, managed care services providers, governments and self-administered employers which require comprehensive reviews of medical bills and implementation of care management plans stemming from workers’ compensation claims.

In January 2014, we acquired Invoco Holding GmbH (Invoco), a German company, for approximately $54 (€40 million) in cash. The acquisition of Invoco expands our European customer care services and provides our global customers immediate access to German-language customer care services and provides Invoco's existing customers access to our broad business process outsourcing capabilities.

ISG and Invoco are included in our Services segment. Additionally, our Services segment acquired one additional business for approximately $2 in cash during the nine months ended September 30, 2014.

The operating results of these acquisitions are not material to our financial statements and are included within our results from their acquisition dates. The purchase prices were allocated primarily to intangible assets and goodwill based on third-party valuations and management’s estimates.

Note 5 – Divestitures

During third quarter 2014, we completed the closure of Xerox Audio Visual Solutions, Inc. (XAV), a small audio visual business within our GIS subsidiary, and recorded a net pre-tax loss on disposal of $1. XAV provided audio visual equipment and services to enterprise and government customers. As a result of this closure, we reported XAV as a Discontinued Operation and reclassified its results from the Other segment to Discontinued Operations in the third quarter 2014.

In May 2014, we sold our Truckload Management Services (TMS) business for $15 and recorded a net pre-tax loss on disposal of $1. TMS provided document capture and submission solutions as well as campaign management, media buying and digital marketing services to the long haul trucking and transportation industry. As a result of this

Xerox 2014 Form 10-Q
10





transaction we reported this business as a Discontinued Operation and reclassified its results from the Services segment to Discontinued Operations in the second quarter 2014.

In 2013, in connection with our decision to exit from the Paper distribution business, we completed the sale of our North American and European Paper businesses. As a result of these transactions, we reported these paper-related operations as Discontinued Operations and reclassified their results from the Other segment to Discontinued Operations in 2013. We recorded a net pre-tax loss on disposal of $25 in 2013 for the disposition of these businesses - $23 in second quarter and $2 in the fourth quarter. In 2014, we recorded income of $1 primarily representing adjustments of amounts previously recorded for the loss on this disposal due to changes in estimates.

Summarized financial information for our Discontinued Operations is as follows:
 
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
 
 
2014
 
2013
 
2014
 
2013
Revenues
 
$
6

 
$
109

 
$
45

 
$
442

(Loss) Income from operations
 
(1
)
 

 
(1
)
 
4
Loss on disposal
 
(1
)
 
(1
)
 
(1
)
 
(22
)
Net Loss Before Income Taxes
 
(2
)
 
(1
)
 
(2
)
 
(18
)
Income tax (benefit) expense
 
(1
)
 

 
1

 
4

Loss From Discontinued Operations, Net of Tax
 
$
(1
)
 
$
(1
)
 
$
(3
)
 
$
(22
)


Note 6 – Accounts Receivable, Net
Accounts receivable, net were as follows:
 
 
September 30,
2014
 
December 31,
2013
Amounts billed or billable
 
$
2,760

 
$
2,651

Unbilled amounts
 
364

 
390

Allowance for doubtful accounts
 
(98
)
 
(112
)
Accounts Receivable, Net
 
$
3,026

 
$
2,929


Unbilled amounts include amounts associated with percentage-of-completion accounting and other earned revenues not currently billable due to contractual provisions. Amounts to be invoiced in the subsequent month for current services provided are included in amounts billable, and at September 30, 2014 and December 31, 2013 were approximately $996 and $1,054, respectively.

We perform ongoing credit evaluations of our customers and adjust credit limits based upon customer payment history and current creditworthiness. The allowance for uncollectible accounts receivable is determined principally on the basis of past collection experience, as well as consideration of current economic conditions and changes in our customer collection trends.
Accounts Receivable Sales Arrangements
Accounts receivable sales arrangements are utilized in the normal course of business as part of our cash and liquidity management. We have facilities in the U.S., Canada and several countries in Europe that enable us to sell certain accounts receivable without recourse to third-parties. The accounts receivable sold are generally short-term trade receivables with payment due dates of less than 60 days.

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All of our arrangements involve the sale of our entire interest in groups of accounts receivable for cash. In most instances a portion of the sales proceeds are held back by the purchaser and payment is deferred until collection of the related receivables sold. Such holdbacks are not considered legal securities nor are they certificated. We report collections on such receivables as operating cash flows in the Condensed Consolidated Statements of Cash Flows because such receivables are the result of an operating activity and the associated interest rate risk is de minimis due to its short-term nature. Our risk of loss following the sales of accounts receivable is limited to the outstanding deferred purchase price receivable. These receivables are included in the caption “Other current assets” in the accompanying Condensed Consolidated Balance Sheets and were $103 and $121 at September 30, 2014 and December 31, 2013, respectively.
Under most of the arrangements, we continue to service the sold accounts receivable. When applicable, a servicing liability is recorded for the estimated fair value of the servicing. The amounts associated with the servicing liability were not material.
Of the accounts receivable sold and derecognized from our balance sheet, $641 and $723 remained uncollected as of September 30, 2014 and December 31, 2013, respectively.
Accounts receivable sales were as follows:
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
 
2014
 
2013
 
2014
 
2013
Accounts receivable sales
$
696

 
$
814

 
$
2,244

 
$
2,587

Deferred proceeds
94

 
125

 
314

 
384

Loss on sales of accounts receivable
4

 
4

 
12

 
13

Estimated decrease to operating cash flows(1)
(22
)
 
(75
)
 
(42
)
 
(42
)
__________________________
(1)
Represents the difference between current and prior period receivable sales adjusted for the effects of: (i) the deferred proceeds, (ii) collections prior to the end of the quarter and (iii) currency.
Note 7 - Finance Receivables, Net
Sale of Finance Receivables
In the third and fourth quarters of 2013 and 2012, we transferred our entire interest in certain groups of lease finance receivables to third-party entities for cash proceeds and beneficial interests. The transfers were accounted for as sales with derecognition of the associated lease receivables. There were no finance receivable transfers in the nine months ending September 30, 2014. We continue to service the sold receivables and record servicing fee income over the expected life of the associated receivables.

The following is a summary of our prior sales activity:
 
 
Year Ended December 31,
 
 
2013
 
2012
Net carrying value (NCV) sold
 
$
676

 
$
682

Allowance included in NCV
 
17

 
18

Cash proceeds received
 
635

 
630

Beneficial interests received
 
86

 
101

Pre-tax gain on sales
 
40

 
44

Net fees and expenses
 
5

 
5

The principal value of the finance receivables derecognized from our balance sheet was $654 and $1,006 at September 30, 2014 and December 31, 2013, respectively (sales value of approximately $711 and $1,098, respectively).


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The lease portfolios transferred and sold were all from our Document Technology segment, and the gains on these sales were reported in Financing revenues within the Document Technology segment. The ultimate purchaser has no recourse to our other assets for the failure of customers to pay principal and interest when due beyond our beneficial interests, which were $93 and $150 at September 30, 2014 and December 31, 2013, respectively, and are included in Other current assets and Other long-term assets in the accompanying Condensed Consolidated Balance Sheets. Beneficial interests of $77 and $124 at September 30, 2014 and December 31, 2013, respectively, are held by bankruptcy-remote subsidiaries and therefore are not available to satisfy any of our creditor obligations. We report collections on the beneficial interests as operating cash flows in the Condensed Consolidated Statements of Cash Flows because such beneficial interests are the result of an operating activity, and the associated interest rate risk is de minimis considering their weighted average lives of less than 2 years.

The net impact from the sales of finance receivables on operating cash flows is summarized below:
 
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
 
 
2014
 
2013
 
2014
 
2013
Net cash received for sales of finance receivables(1)
 
$

 
$
384

 
$

 
$
384

Impact from prior sales of finance receivables(2)
 
(125
)
 
(84
)
 
(411
)
 
(258
)
Collections on beneficial interest
 
23

 
16

 
74

 
43

Estimated (Decrease) Increase to Operating Cash Flows
 
$
(102
)
 
$
316

 
$
(337
)
 
$
169

____________________________ 
(1)
Net of beneficial interest, fees and expenses.
(2)
Represents cash that would have been collected had we not sold finance receivables.
Finance Receivables – Allowance for Credit Losses and Credit Quality
Finance receivables include sales-type leases, direct financing leases and installment loans. Our finance receivable portfolios are primarily in the U.S., Canada and Europe. We generally establish customer credit limits and estimate the allowance for credit losses on a country or geographic basis. Our policy and methodology used to establish our allowance for doubtful accounts has been consistently applied over all periods presented.
 

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The following table is a rollforward of the allowance for doubtful finance receivables as well as the related investment in finance receivables:
Allowance for Credit Losses:
 
United States
 
Canada
 
Europe
 
Other(3)
 
Total
Balance at December 31, 2013
 
$
45

 
$
22

 
$
81

 
$
6

 
$
154

Provision
 
3

 
2

 
7

 
3

 
15

Charge-offs
 
(1
)
 
(4
)
 
(5
)
 
(2
)
 
(12
)
Recoveries and other(1)
 
1

 

 

 

 
1

Balance at March 31, 2014
 
$
48

 
$
20

 
$
83

 
$
7

 
$
158

Provision
 
1

 
2

 
11

 
1

 
15

Charge-offs
 

 
(4
)
 
(8
)
 
1

 
(11
)
Recoveries and other(1)
 

 
2

 

 

 
2

Balance at June 30, 2014
 
$
49

 
$
20

 
$
86

 
$
9

 
$
164

Provision
 
(1
)
 
2

 
7

 
2

 
10

Charge-offs
 
(2
)
 
(2
)
 
(7
)
 
(1
)
 
(12
)
Recoveries and other(1)
 
1

 
1

 
(6
)
 
(1
)
 
(5
)
Balance at September 30, 2014
 
$
47

 
$
21

 
$
80

 
$
9

 
$
157

Finance receivables as of September 30, 2014 collectively evaluated for impairment(2)
 
$
1,699

 
$
404

 
$
1,952

 
$
363

 
$
4,418

 
 
 
 
 
 
 
 
 
 
 
Balance at December 31, 2012
 
$
50

 
$
31

 
$
85

 
$
4

 
$
170

Provision
 
2

 
2

 
9

 

 
13

Charge-offs
 
(2
)
 
(4
)
 
(15
)
 

 
(21
)
Recoveries and other(1)
 
1

 

 
(3
)
 

 
(2
)
Balance at March 31, 2013
 
$
51

 
$
29

 
$
76

 
$
4

 
$
160

Provision
 
6

 
3

 
10

 
2

 
21

Charge-offs
 
(2
)
 
(3
)
 
(14
)
 
(1
)
 
(20
)
Recoveries and other(1)
 
(1
)
 

 
2

 

 
1

Balance at June 30, 2013
 
$
54

 
$
29

 
$
74

 
$
5

 
$
162

Provision
 
3

 
3

 
12

 
1

 
19

Charge-offs
 
(3
)
 
(4
)
 
(12
)
 

 
(19
)
Recoveries and other(1)
 
1

 
2

 
2

 
(1
)
 
4

Sale of finance receivables
 
(12
)
 

 

 

 
(12
)
Balance at September 30, 2013
 
$
43

 
$
30

 
$
76

 
$
5

 
$
154

Finance receivables as of September 30, 2013 collectively evaluated for impairment(2)
 
$
1,587

 
$
696

 
$
2,279

 
$
270

 
$
4,832

 __________________
(1)
Includes the impacts of foreign currency translation and adjustments to reserves necessary to reflect events of non-payment such as customer accommodations and contract terminations.
(2)
Total Finance receivables exclude residual values of $0 and $1, and the allowance for credit losses of $157 and $154 at September 30, 2014 and 2013, respectively.
(3)
Includes developing market countries and smaller units.

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We evaluate our customers based on the following credit quality indicators:
Investment grade: This rating includes accounts with excellent to good business credit, asset quality and the capacity to meet financial obligations. These customers are less susceptible to adverse effects due to shifts in economic conditions or changes in circumstance. The rating generally equates to a Standard & Poors (S&P) rating of BBB- or better. Loss rates in this category are normally minimal at less than 1%.
Non-investment grade: This rating includes accounts with average credit risk that are more susceptible to loss in the event of adverse business or economic conditions. This rating generally equates to a BB S&P rating. Although we experience higher loss rates associated with this customer class, we believe the risk is somewhat mitigated by the fact that our leases are fairly well dispersed across a large and diverse customer base. In addition, the higher loss rates are largely offset by the higher rates of return we obtain on such leases. Loss rates in this category are generally in the range of 2% to 4%.
Substandard: This rating includes accounts that have marginal credit risk such that the customer’s ability to make repayment is impaired or may likely become impaired. We use numerous strategies to mitigate risk including higher rates of interest, prepayments, personal guarantees, etc. Accounts in this category include customers who were downgraded during the term of the lease from investment and non-investment grade status when the lease was originated. Accordingly, there is a distinct possibility for a loss of principal and interest or customer default. The loss rates in this category are around 10%.

Credit quality indicators are updated at least annually and the credit quality of any given customer can change during the life of the portfolio. Details about our finance receivables portfolio based on industry and credit quality indicators are as follows:
 
September 30, 2014
 
December 31, 2013
 
Investment
Grade
 
Non-investment
Grade
 
Substandard
 
Total
Finance
Receivables
 
Investment
Grade
 
Non-investment
Grade
 
Substandard
 
Total
Finance
Receivables
Finance and other services
$
188

 
$
143

 
$
52

 
$
383

 
$
189

 
$
102

 
$
34

 
$
325

Government and education
600

 
14

 
4

 
618

 
656

 
12

 
3

 
671

Graphic arts
139

 
72

 
97

 
308

 
142

 
59

 
108

 
309

Industrial
96

 
34

 
19

 
149

 
92

 
28

 
15

 
135

Healthcare
80

 
25

 
14

 
119

 
74

 
25

 
16

 
115

Other
55

 
37

 
30

 
122

 
55

 
27

 
29

 
111

Total United States
1,158

 
325

 
216

 
1,699

 
1,208

 
253

 
205

 
1,666

Finance and other services
49

 
26

 
11

 
86

 
46

 
18

 
11

 
75

Government and education
78

 
8

 
2

 
88

 
96

 
9

 
1

 
106

Graphic arts
54

 
48

 
36

 
138

 
56

 
52

 
48

 
156

Industrial
23

 
12

 
5

 
40

 
23

 
12

 
6

 
41

Other
33

 
15

 
4

 
52

 
29

 
9

 
5

 
43

Total Canada(1)
237

 
109

 
58

 
404

 
250

 
100

 
71

 
421

France
255

 
272

 
123

 
650

 
282

 
314

 
122

 
718

U.K./Ireland
170

 
170

 
35

 
375

 
199

 
171

 
42

 
412

Central(2)
245

 
299

 
38

 
582

 
287

 
394

 
43

 
724

Southern(3)
73

 
153

 
43

 
269

 
102

 
187

 
58

 
347

Nordics(4)
26

 
50

 

 
76

 
46

 
42

 
3

 
91

Total Europe
769

 
944

 
239

 
1,952

 
916

 
1,108

 
268

 
2,292

Other
202

 
132

 
29

 
363

 
226

 
69

 
9

 
304

Total
$
2,366

 
$
1,510

 
$
542

 
$
4,418

 
$
2,600

 
$
1,530

 
$
553

 
$
4,683

_____________________________
(1)
Historically, the Company had included certain Canadian customers with graphic arts activity in their industry sector. In 2014, these customers were reclassified to Graphic Arts to better reflect their primary business activity. The December 31, 2013 amounts have been revised to reclassify $33 of graphic arts customers from Finance and Other Services and to reclassify $38 from Industrial to be consistent with the September 30, 2014 presentation.
(2)
Switzerland, Germany, Austria, Belgium and Holland.
(3)
Italy, Greece, Spain and Portugal.
(4)
Sweden, Norway, Denmark and Finland.

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The aging of our billed finance receivables is based upon the number of days an invoice is past due and is as follows:
 
September 30, 2014
 
Current
 
31-90
Days
Past Due
 
>90 Days
Past Due
 
Total Billed
 
Unbilled
 
Total
Finance
Receivables
 
>90 Days
and
Accruing
Finance and other services
$
9

 
$
2

 
$
1

 
$
12

 
$
371

 
$
383

 
$
12

Government and education
18

 
3

 
2

 
23

 
595

 
618

 
20

Graphic arts
15

 
1

 

 
16

 
292

 
308

 
9

Industrial
4

 
1

 
1

 
6

 
143

 
149

 
6

Healthcare
4

 
1

 

 
5

 
114

 
119

 
5

Other
3

 
1

 

 
4

 
118

 
122

 
4

Total United States
53

 
9

 
4

 
66

 
1,633

 
1,699

 
56

Canada
3

 
2

 
1

 
6

 
398

 
404

 
15

France
1

 
3

 
6

 
10

 
640

 
650

 
43

U.K./Ireland

 
3

 

 
3

 
372

 
375

 
1

Central(1)
5

 
1

 
1

 
7

 
575

 
582

 
19

Southern(2)
17

 
6

 
6

 
29

 
240

 
269

 
23

Nordics(3)
1

 

 

 
1

 
75

 
76

 
5

Total Europe
24

 
13

 
13

 
50

 
1,902

 
1,952

 
91

Other
9

 
1

 

 
10

 
353

 
363

 

Total
$
89

 
$
25

 
$
18

 
$
132

 
$
4,286

 
$
4,418

 
$
162

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
December 31, 2013
 
Current
 
31-90
Days
Past Due
 
>90 Days
Past Due
 
Total Billed
 
Unbilled
 
Total
Finance
Receivables
 
>90 Days
and
Accruing
Finance and other services
$
7

 
$
2

 
$
1

 
$
10

 
$
315

 
$
325

 
$
12

Government and education
17

 
4

 
3

 
24

 
647

 
671

 
34

Graphic arts
12

 
1

 

 
13

 
296

 
309

 
5

Industrial
3

 
1

 
1

 
5

 
130

 
135

 
6

Healthcare
3

 
1

 

 
4

 
111

 
115

 
5

Other
3

 
1

 

 
4

 
107

 
111

 
3

Total United States
45

 
10

 
5

 
60

 
1,606

 
1,666

 
65

Canada
4

 
3

 
3

 
10

 
411

 
421

 
19

France

 

 

 

 
718

 
718

 
40

U.K./Ireland
1

 
1

 

 
2

 
410

 
412

 
2

Central(1)
3

 
2

 
3

 
8

 
716

 
724

 
23

Southern(2)
21

 
5

 
7

 
33

 
314

 
347

 
45

Nordics(3)
2

 

 

 
2

 
89

 
91

 

Total Europe
27

 
8

 
10

 
45

 
2,247

 
2,292

 
110

Other
8

 
1

 

 
9

 
295

 
304

 

Total
$
84

 
$
22

 
$
18

 
$
124

 
$
4,559

 
$
4,683

 
$
194

 _____________________________
(1)
Switzerland, Germany, Austria, Belgium and Holland.
(2)
Italy, Greece, Spain and Portugal.
(3)
Sweden, Norway, Denmark and Finland.


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Note 8 – Inventories
The following is a summary of Inventories by major category:
 
September 30, 2014
 
December 31, 2013
Finished goods
$
899

 
$
837

Work-in-process
68

 
60

Raw materials
102

 
101

Total Inventories
$
1,069

 
$
998


Note 9 – Investment in Affiliates, at Equity
Our equity in net income of our unconsolidated affiliates was as follows:
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
 
2014
 
2013
 
2014
 
2013
Fuji Xerox
$
41

 
$
40

 
$
111

 
$
117

Other investments
3

 
3

 
8

 
9

Total Equity in Net Income of Unconsolidated Affiliates
$
44

 
$
43

 
$
119

 
$
126

Fuji Xerox
Equity in net income of Fuji Xerox is affected by certain adjustments required to reflect the deferral of profit associated with intercompany sales. These adjustments may result in recorded equity income that is different from that implied by our 25% ownership interest.
Condensed financial data of Fuji Xerox was as follows:
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
 
2014
 
2013
 
2014
 
2013
Summary of Operations:
 
 
 
 
 
 
 
Revenues
$
2,872

 
$
2,909

 
$
8,600

 
$
8,653

Costs and expenses
2,612

 
2,670

 
7,923

 
7,960

Income before income taxes
260

 
239

 
677

 
693

Income tax expense
87

 
72

 
212

 
197

Net Income
173

 
167

 
465

 
496

Less: Net income – noncontrolling interests
1

 
1

 
3

 
4

Net Income – Fuji Xerox
$
172

 
$
166

 
$
462

 
$
492

Weighted Average Exchange Rate(1)
104.07

 
98.89

 
102.97

 
96.61

_____________________________
(1)
Represents Yen/U.S. Dollar exchange rate used to translate.


Xerox 2014 Form 10-Q
17





Note 10 – Restructuring Programs
During the nine months ended September 30, 2014, we recorded net restructuring and asset impairment charges of $93, which included approximately $99 of severance costs related to headcount reductions of approximately 3,500 employees worldwide, $4 of lease cancellations and $7 of asset impairments. These costs were offset by $17 of net reversals, primarily resulting from changes in estimated reserves from prior period initiatives.
Information related to restructuring program activity during the nine months ended September 30, 2014 is outlined below:
 
Severance and
Related Costs
 
Lease Cancellation
and Other Costs
 
Asset Impairments(2)
 
Total
Balance at December 31, 2013
$
109

 
$
7

 
$

 
$
116

Provision
99

 
4

 
7

 
110

Reversals
(15
)
 
(2
)
 

 
(17
)
Net Current Period Charges(1)
84

 
2

 
7

 
93

Charges against reserve and currency
(105
)
 
(4
)
 
(7
)
 
(116
)
Balance at September 30, 2014
$
88

 
$
5

 
$

 
$
93

 _____________________________
(1)
Represents net amount recognized within the Condensed Consolidated Statements of Income for the period shown.
(2)
Charges associated with asset impairments represent the write-down of the related assets to their new cost basis and are recorded concurrently with the recognition of the provision.
Reconciliation to the Condensed Consolidated Statements of Cash Flows:
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
 
2014
 
2013
 
2014
 
2013
Charges against reserve
$
(35
)
 
$
(34
)
 
$
(116
)
 
$
(107
)
Asset impairments

 

 
7

 

Effects of foreign currency and other non-cash items
4

 

 
6

 

Restructuring Cash Payments
$
(31
)
 
$
(34
)
 
$
(103
)
 
$
(107
)

The following table summarizes the total amount of costs incurred in connection with these restructuring programs by segment:
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
 
2014
 
2013
 
2014
 
2013
Services
$
6

 
$
10

 
$
20

 
$
18

Document Technology
20

 
25

 
62

 
42

Other
2

 

 
11

 

Total Net Restructuring Charges
$
28

 
$
35

 
$
93

 
$
60



Xerox 2014 Form 10-Q
18





Note 11 – Debt

Senior Notes

In May 2014, we issued $400 of 2.8% Senior Notes due 2020 (the "2020 Senior Notes") at 99.956% of par and $300 of 3.8% Senior Notes due 2024 (the "2024 Senior Notes") at 99.669% of par, resulting in aggregate net proceeds of approximately $700. Interest on the Senior Notes are payable semi-annually. In connection with the issuances of these Senior Notes, debt issuance costs of approximately $5 were deferred. The proceeds were used for general corporate purposes which included repayment of a portion of our outstanding borrowings.

Credit facility

On March 18, 2014, we entered into an Amended and Restated Credit Agreement that extended the maturity date of our $2.0 billion unsecured revolving Credit Facility to March 18, 2019 from December 2016. The amendment also included modest improvements in pricing and minor changes in the composition of the group of lenders. The amended and restated Credit Facility retains certain provisions from the existing Credit Facility, including the $300 letter of credit sub-facility and the accordion feature that would allow us to increase (from time to time, with willing lenders) the overall size of the facility up to an aggregate amount not to exceed $2.75 billion. We also have the right to request a one year extension on each of the first and second anniversary of the amendment date.

We deferred $7 of debt issuance costs in connection with this amendment, which includes approximately $4 of unamortized deferred debt issue costs associated with the existing Credit Facility. The write-off of debt issuance costs associated with lenders that reduced their participation in the amended and restated Credit Facility was not material.

At September 30, 2014, we had no outstanding borrowings or letters of credit under our Credit Facility.

Interest Expense and Income
Interest expense and interest income were as follows:
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
 
2014
 
2013
 
2014
 
2013
Interest expense(1)
$
92

 
$
100

 
$
288

 
$
308

Interest income(2)
98

 
136

 
301

 
373

____________
(1)
Includes Equipment financing interest as well as non-financing interest expense that is included in Other expenses, net in the Condensed Consolidated Statements of Income.
(2)
Includes Finance income as well as other interest income that is included in Other expenses, net in the Condensed Consolidated Statements of Income.
Net Payments on Debt
Net payments on debt as shown on the Condensed Consolidated Statements of Cash Flows was as follows:  
 
 
Nine Months Ended
September 30,
 
 
2014
 
2013
Net (payments) proceeds on short-term debt
 
$
(4
)
 
$
6

Proceeds from issuance of long-term debt
 
778

 
102

Payments on long-term debt(1)
 
(1,109
)
 
(1,039
)
Net Payments on Debt
 
$
(335
)
 
$
(931
)
____________
(1)
Includes current maturities.

Xerox 2014 Form 10-Q
19





Note 12 – Financial Instruments
Interest Rate Risk Management

We use interest rate swap agreements to manage our interest rate exposure and to achieve a desired proportion of variable and fixed rate debt. These derivatives may be designated as fair value hedges or cash flow hedges depending on the nature of the risk being hedged.
Fair Value Hedges

As of September 30, 2014, pay variable/receive fixed interest rate swaps with notional amounts of $300 and net fair value of $0 were designated and accounted for as fair value hedges. The swaps were structured to hedge the fair value of related debt by converting them from fixed rate instruments to variable rate instruments. No ineffective portion was recorded to earnings during 2014. We did not have any interest rate swaps outstanding at December 31, 2013.

The following is a summary of our fair value hedges at September 30, 2014:
Debt Instrument
 
Year First Designated
 
Notional Amount
 
Net Fair Value
 
Weighted Average Interest Rate Paid
 
Interest Rate Received
 
Basis
 
Maturity
Senior Note 2021
 
2014
 
$
300

 
$

 
2.43
%
 
4.5
%
 
Libor
 
2021
Foreign Exchange Risk Management

We are a global company that is exposed to foreign currency exchange rate fluctuations in the normal course of our business. As a part of our foreign exchange risk management strategy, we use derivative instruments, primarily forward contracts and purchased option contracts, to hedge the following foreign currency exposures, thereby reducing volatility of earnings or protecting fair values of assets and liabilities:
 
Foreign currency-denominated assets and liabilities
Forecasted purchases and sales in foreign currency
Summary of Foreign Exchange Hedging Positions

At September 30, 2014, we had outstanding forward exchange and purchased option contracts with gross notional values of $3,205, which is reflective of the amounts that are normally outstanding at any point during the year. Approximately 85% of these contracts mature within three months, 8% in three to six months and 7% in six to twelve months.

Xerox 2014 Form 10-Q
20





The following is a summary of the primary hedging positions and corresponding fair values as of September 30, 2014:
Currency Hedged (Buy/Sell)
Gross
Notional
Value
 
Fair  Value
Asset
(Liability)(1)
Euro/U.K. Pound Sterling
$
703

 
$
(13
)
Japanese Yen/U.S. Dollar
480

 
(27
)
U.S. Dollar/Euro
415

 
14

Canadian Dollar/Euro
380

 
26

Japanese Yen/Euro
349

 
(1
)
Euro/U.S. Dollar
284

 
1

U.K. Pound Sterling/Euro
158

 
2

Swiss Franc/Euro
62

 

Philippine Peso/U.S. Dollar
62

 
(1
)
Mexican Peso/U.S. Dollar
51

 
(1
)
Indian Rupee/U.S. Dollar
49

 

Euro/Danish Krone
25

 

Mexican Peso/Euro
22

 
1

Euro/Canadian Dollar
22

 
(1
)
U.S. Dollar/Canadian Dollar
21

 

All Other
122

 
1

Total Foreign Exchange Hedging
$
3,205

 
$
1

__________________
(1)
Represents the net receivable (payable) amount included in the Condensed Consolidated Balance Sheet at September 30, 2014.
Foreign Currency Cash Flow Hedges

We designate a portion of our foreign currency derivative contracts as cash flow hedges of our foreign currency-denominated inventory purchases, sales and expenses. No amount of ineffectiveness was recorded in the Condensed Consolidated Statements of Income for these designated cash flow hedges and all components of each derivative’s gain or loss was included in the assessment of hedge effectiveness. The net asset (liability) fair value of these contracts was $16 and $(50) as of September 30, 2014 and December 31, 2013, respectively.

Xerox 2014 Form 10-Q
21





 
Summary of Derivative Instruments Fair Value

The following table provides a summary of the fair value amounts of our derivative instruments:
Designation of Derivatives
 
Balance Sheet Location
 
September 30, 2014
 
December 31, 2013
Derivatives Designated as Hedging Instruments
 
 
 
 
Foreign exchange contracts – forwards
 
Other current assets
 
$
40

 
$
1

 
 
Other current liabilities
 
(25
)
 
(51
)
Currency options
 
Other current assets
 
1

 

Interest rate swaps
 
Other long-term assets
 

 

 
 
 
 
 
 
 
 
 
Net Designated Derivative Asset (Liability)
 
$
16

 
$
(50
)
 
 
 
 
 
 
 
Derivatives NOT Designated as Hedging Instruments
 
 
 
 
Foreign exchange contracts – forwards
 
Other current assets
 
$
8

 
$
5

 
 
Other current liabilities
 
(23
)
 
(19
)
 
 
Net Undesignated Derivative Liability
 
$
(15
)
 
$
(14
)
 
 
 
 
 
 
 
Summary of Derivatives
 
Total Derivative Assets
 
$
49

 
$
6

 
 
Total Derivative Liabilities
 
(48
)
 
(70
)
 
 
Net Derivative Asset (Liability)
 
$
1

 
$
(64
)
Summary of Derivative Instruments Gains (Losses)

Derivative gains (losses) affect the income statement based on whether such derivatives are designated as hedges of underlying exposures. The following is a summary of derivative gains (losses).
Designated Derivative Instruments Gains (Losses)

The following table provides a summary of gains (losses) on derivative instruments:
 
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
Gain (Loss) on Derivative Instruments
 
2014
 
2013
 
2014
 
2013
Fair Value Hedges - Interest rate contracts
 
 
 
 
 
 
 
 
Derivative (loss) recognized in interest expense
 
$
(2
)
 
$

 
$

 
$

Hedged item gain recognized in interest expense
 
2

 

 

 

 
 
 
 
 
 
 
 
 
Cash Flow Hedges - Foreign exchange forward contracts and options
 
 
 
 
 
 
 
 
Derivative (loss) gain recognized in OCI (effective portion)
 
$
(19
)
 
$
(13
)
 
$
10

 
$
(81
)
Derivative (loss) reclassified from AOCI to income - Cost of sales (effective portion)
 
(3
)
 
(35
)
 
(32
)
 
(89
)

Xerox 2014 Form 10-Q
22





No amount of ineffectiveness was recorded in the Condensed Consolidated Statements of Income for these designated cash flow hedges and all components of each derivative’s gain (loss) was included in the assessment of hedge effectiveness. In addition, no amount was recorded for an underlying exposure that did not occur or was not expected to occur.
At September 30, 2014, a net after-tax loss of $5 was recorded in accumulated other comprehensive loss associated with our cash flow hedging activity. The entire balance is expected to be reclassified into net income within the next 12 months, providing an offsetting economic impact against the underlying anticipated transactions.
Non-Designated Derivative Instruments Gains (Losses)

Non-designated derivative instruments are primarily instruments used to hedge foreign currency-denominated assets and liabilities. They are not designated as hedges since there is a natural offset for the re-measurement of the underlying foreign currency-denominated asset or liability.
The following table provides a summary of gains (losses) on non-designated derivative instruments:
Derivatives NOT Designated as Hedging Instruments
 
 
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
Location of Derivative Gain (Loss)
 
2014
 
2013
 
2014
 
2013
Foreign exchange contracts – forwards
 
Other expense – Currency gains (losses), net
 
$
1

 
$
(12
)
 
$
1

 
$
(45
)
Net Currency gains and losses are included in Other expenses, net and include the mark-to-market adjustments of the derivatives not designated as hedging instruments and the related cost of those derivatives as well as the re-measurement of foreign currency-denominated assets and liabilities. During the three and nine months ended September 30, 2014, Currency losses, net were $1 and $1, respectively. During the three and nine months ended September 30, 2013, Currency gains, net were $0 and $7, respectively.
 
Note 13 – Fair Value of Financial Assets and Liabilities
The following table represents assets and liabilities measured at fair value on a recurring basis. The basis for the measurement at fair value in all cases is Level 2 – Significant Other Observable Inputs. 
 
September 30, 2014
 
December 31, 2013
Assets:
 
 
 
Foreign exchange contracts-forwards
$
48

 
$
6

Currency options
1

 

Deferred compensation investments in cash surrender life insurance
93

 
88

Deferred compensation investments in mutual funds
31

 
28

Total
$
173

 
$
122

Liabilities:
 
 
 
Foreign exchange contracts-forwards
$
48

 
$
70

Deferred compensation plan liabilities
131

 
125

Total
$
179

 
$
195

We utilize the income approach to measure the fair value for our derivative assets and liabilities. The income approach uses pricing models that rely on market observable inputs such as yield curves, currency exchange rates and forward prices, and therefore are classified as Level 2.
Fair value for our deferred compensation plan investments in Company-owned life insurance is reflected at cash surrender value. Fair value for our deferred compensation plan investments in mutual funds is based on quoted market prices for actively traded investments similar to those held by the plan. Fair value for deferred compensation plan liabilities is based on the fair value of investments corresponding to employees’ investment selections, based on quoted prices for similar assets in actively traded markets.

Xerox 2014 Form 10-Q
23





Summary of Other Financial Assets and Liabilities Not Measured at Fair Value on a Recurring Basis
The estimated fair values of our other financial assets and liabilities not measured at fair value on a recurring basis were as follows:
 
September 30, 2014
 
December 31, 2013
 
Carrying
Amount
 
Fair
Value
 
Carrying
Amount
 
Fair
Value
Cash and cash equivalents
$
1,015

 
$
1,015

 
$
1,764

 
$
1,764

Accounts receivable, net
3,026

 
3,026

 
2,929

 
2,929

Short-term debt
1,305

 
1,317

 
1,117

 
1,126

Long-term debt
6,355

 
6,802

 
6,904

 
7,307

The fair value amounts for Cash and cash equivalents and Accounts receivable, net approximate carrying amounts due to the short maturities of these instruments. The fair value of Short and Long-term debt was estimated based on quoted market prices for publicly-traded securities or on the current rates offered to us for debt of similar maturities. The difference between the fair value and the carrying value represents the theoretical net premium or discount we would pay or receive to retire all debt at such date.
 
Note 14 – Employee Benefit Plans
The components of Net periodic benefit cost and other changes in plan assets and benefit obligations were as follows:
 
Three Months Ended September 30,
 
Pension Benefits
 
 
 
 
 
U.S. Plans
 
Non-U.S. Plans
 
Retiree Health
Components of Net Periodic Benefit Costs:
2014
 
2013
 
2014
 
2013
 
2014
 
2013
Service cost
$
2

 
$
2

 
$
9

 
$
24

 
$
2

 
$
2

Interest cost
39

 
37

 
71

 
64

 
9

 
8

Expected return on plan assets
(41
)
 
(41
)
 
(88
)
 
(78
)
 

 

Recognized net actuarial loss
5

 
2

 
13

 
20

 
1

 

Amortization of prior service credit

 
(1
)
 
(1
)
 
(1
)
 
(11
)
 
(10
)
Recognized curtailment loss

 

 
1

 

 

 

Recognized settlement loss
13

 
20

 

 

 

 

Defined Benefit Plans
18

 
19

 
5

 
29

 
1

 

Defined contribution plans
17

 
15

 
13

 
7

 

 

Net Periodic Benefit Cost
35

 
34

 
18

 
36

 
1

 

 
 
 
 
 
 
 
 
 
 
 
 
Other changes in plan assets and benefit obligations recognized in Other Comprehensive (Loss) Income:
 
 
 
 
 
 
 
 
 
 
 
Net actuarial loss(1)
25

 

 

 

 

 

Amortization of prior service credit

 
1

 
1

 
1

 
11

 
10

Amortization of net actuarial loss
(18
)
 
(22
)
 
(13
)
 
(20
)
 
(1
)
 

Total Recognized in Other Comprehensive (Loss) Income(2)
7

 
(21
)
 
(12
)
 
(19
)
 
10

 
10

Total Recognized in Net Periodic Benefit Cost and Other Comprehensive (Loss) Income
$
42

 
$
13

 
$
6

 
$
17

 
$
11

 
$
10



Xerox 2014 Form 10-Q
24





 
Nine Months Ended September 30,
 
Pension Benefits
 
 
 
 
 
U.S. Plans
 
Non-U.S. Plans
 
Retiree Health
Components of Net Periodic Benefit Costs:
2014
 
2013
 
2014
 
2013
 
2014
 
2013
Service cost
$
7

 
$
7

 
$
26

 
$
69

 
$
6

 
$
7

Interest cost
117

 
109

 
207

 
193

 
27

 
25

Expected return on plan assets
(121
)
 
(130
)
 
(260
)
 
(235
)
 

 

Recognized net actuarial loss
13

 
16

 
41

 
58

 
1

 
1

Amortization of prior service credit
(1
)
 
(1
)
 
(2
)
 
(1
)
 
(32
)
 
(32
)
Recognized curtailment loss (gain)

 

 
1

 
(6
)
 

 

Recognized settlement loss
38

 
99

 

 

 

 

Defined Benefit Plans
53

 
100

 
13

 
78

 
2

 
1

Defined contribution plans
49

 
53

 
33

 
20

 

 

Net Periodic Benefit Cost
102

 
153

 
46

 
98

 
2

 
1

 
 
 
 
 
 
 
 
 
 
 
 
Other changes in plan assets and benefit obligations recognized in Other Comprehensive (Loss) Income:
 
 
 
 
 
 
 
 
 
 
 
Net actuarial loss (gain)(1)
322

 
11

 

 

 

 
(36
)
Amortization of prior service credit
1

 
1

 
2

 
1

 
32

 
32

Amortization of net actuarial loss
(51
)
 
(115
)
 
(41
)
 
(58
)
 
(1
)
 
(1
)
Total Recognized in Other Comprehensive (Loss) Income(2)
272

 
(103
)
 
(39
)
 
(57
)
 
31

 
(5
)
Total Recognized in Net Periodic Benefit Cost and Other Comprehensive (Loss) Income
$
374

 
$
50

 
$
7

 
$
41

 
$
33

 
$
(4
)
_____________________________
(1)
The net actuarial loss (gain) for U.S. Plans primarily reflect i) the remeasurement of our primary U.S. pension plans as a result of the payment of periodic settlements; and ii) adjustments for the actual valuation results based on January 1st plan census data.
(2)
Amounts represent the pre-tax effect included within Other comprehensive income. Refer to Note 16 - Other Comprehensive (Loss) Income for related tax effects and the after-tax amounts.
Contributions

During the nine months ended September 30, 2014, we made cash contributions of $206 ($78 U.S. and $128 Non-U.S.) to our defined benefit pension plans and $51 to our retiree health benefit plans. We presently anticipate additional cash contributions of $44 ($12 U.S. and $32 Non-U.S.) to our defined benefit pension plans and $20 to our retiree health benefit plans in 2014 for total full-year cash contributions of approximately $250 ($90 U.S. and $160 Non-U.S.) to our defined benefit pension plans and $71 to our retiree health benefit plans. In 2013, full-year cash contributions to our defined benefit pension plans were $230 ($27 U.S. and $203 Non-U.S.) and $77 to our retiree health benefit plans.


Xerox 2014 Form 10-Q
25





Note 15 – Shareholders’ Equity
 
Common
Stock
 
Additional
Paid-in
Capital
 
Treasury Stock
 
Retained
Earnings
 
AOCL(1)
 
Xerox
Shareholders’
Equity
 
Non-controlling
Interests
 
Total
Equity
Balance at December 31, 2013
$
1,210

 
$
5,282

 
$
(252
)
 
$
8,839

 
$
(2,779
)
 
$
12,300

 
$
119

 
$
12,419

Comprehensive income (loss), net

 

 

 
813

 
(449
)
 
364

 
16

 
380

Cash dividends declared- common stock(2)

 

 

 
(222
)
 

 
(222
)
 

 
(222
)
Cash dividends declared - preferred stock(3)

 

 

 
(18
)
 

 
(18
)
 

 
(18
)
Conversion of notes to common stock
1

 
8

 

 

 

 
9

 

 
9

Stock option and incentive plans, net
13

 
86

 

 

 

 
99

 

 
99

Payments to acquire treasury stock, including fees

 

 
(730
)
 

 

 
(730
)
 

 
(730
)
Cancellation of treasury stock
(64
)
 
(666
)
 
730

 

 

 

 

 

Distributions to noncontrolling interests

 

 

 

 

 

 
(29
)
 
(29
)
Balance at September 30, 2014
$
1,160

 
$
4,710

 
$
(252
)
 
$
9,412

 
$
(3,228
)
 
$
11,802

 
$
106

 
$
11,908

 
 
Common
Stock
 
Additional
Paid-in
Capital
 
Treasury Stock
 
Retained
Earnings
 
AOCL(1)
 
Xerox
Shareholders’
Equity
 
Non-
controlling
Interests
 
Total
Equity
Balance at December 31, 2012
$
1,239

 
$
5,622

 
$
(104
)
 
$
7,991

 
$
(3,227
)
 
$
11,521

 
$
143

 
$
11,664

Comprehensive income (loss), net

 

 

 
853

 
(50
)
 
803

 
15

 
818

Cash dividends declared-common stock(2)

 

 

 
(218
)
 

 
(218
)
 

 
(218
)
Cash dividends declared-preferred stock(3)

 

 

 
(18
)
 

 
(18
)
 

 
(18
)
Stock option and incentive plans, net
24

 
106

 

 

 

 
130

 

 
130

Payments to acquire treasury stock, including fees

 

 
(172
)
 

 

 
(172
)
 

 
(172
)
Cancellation of treasury stock
(16
)
 
(98
)
 
114

 

 

 

 

 

Distributions to noncontrolling interests

 

 

 

 

 

 
(24
)
 
(24
)
Balance at September 30, 2013
$
1,247

 
$
5,630

 
$
(162
)
 
$
8,608

 
$
(3,277
)
 
$
12,046

 
$
134

 
$
12,180

_____________________________
(1)
Refer to Note 16 - Other Comprehensive (Loss) Income for components of AOCL.
(2)
Cash dividends declared on common stock of $0.0625 per share in each quarter of 2014 and $0.0575 per share in each quarter of 2013.
(3)
Cash dividends declared on preferred stock of $20.00 per share in each quarter of 2014 and 2013.
Treasury Stock
The following is a summary of the purchases of common stock made during the nine months ended September 30, 2014 under our authorized stock repurchase programs (shares in thousands):
 
 
Shares
 
Amount
December 31, 2013
 
22,001

 
$
252

Purchases (1)
 
60,926

 
730

Cancellations
 
(63,915
)
 
(730
)
September 30, 2014
 
19,012

 
$
252

____________________________
(1)
Includes associated fees.

Xerox 2014 Form 10-Q
26





Note 16 - Other Comprehensive (Loss) Income
Other Comprehensive (Loss) Income is comprised of the following:
 
 
Three Months Ended September 30,
 
Nine Months Ended September 30,
 
 
2014
 
2013
 
2014
 
2013
 
 
Pre-tax
 
Net of Tax
 
Pre-tax
 
Net of Tax
 
Pre-tax
 
Net of Tax
 
Pre-tax
 
Net of Tax
Translation Adjustments (Losses) Gains
 
$
(494
)
 
$
(492
)
 
$
266

 
$
269

 
$
(400
)
 
$
(401
)
 
$
(185
)
 
$
(178
)
Unrealized (Losses) Gains:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Changes in fair value of cash flow hedges - (losses) gains
 
(19
)
 
(10
)
 
(13
)
 
(11
)
 
10

 
10

 
(81
)
 
(57
)
Changes in cash flow hedges reclassed to earnings(1)
 
3

 
2

 
35

 
24

 
32

 
23

 
89

 
62

Other (losses) gains
 
(1
)
 
(1
)
 
1

 
1

 
(1
)
 
(1
)
 
2

 
2

Net Unrealized (Losses) Gains
 
(17
)
 
(9
)
 
23

 
14

 
41

 
32

 
10

 
7

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Defined Benefit Plans (Losses) Gains:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Net actuarial (loss) gain
 
(25
)
 
(15
)
 

 

 
(322
)
 
(198
)
 
25

 
15

Prior service amortization(2)
 
(12
)
 
(8
)
 
(12
)
 
(7
)
 
(35
)
 
(22
)
 
(34
)
 
(21
)
Actuarial loss amortization(2)
 
32

 
22

 
42

 
29

 
93

 
63

 
174

 
116

Fuji Xerox changes in defined benefit plans, net(3)
 
4

 
4

 
11

 
11

 
34

 
34

 
7

 
7

Other gains (losses)(4)
 
70

 
70

 
(71
)
 
(71
)
 
42

 
42

 
4

 
4

Change in Defined Benefit Plans Gains (Losses)
 
69

 
73

 
(30
)
 
(38
)
 
(188
)
 
(81
)
 
176

 
121

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Other Comprehensive (Loss) Income
 
(442
)
 
(428
)
 
259

 
245

 
(547
)
 
(450
)
 
1

 
(50
)
Less: Other comprehensive loss attributable to noncontrolling interests
 
(2
)
 
(2
)
 

 

 
(1
)
 
(1
)
 

 

Other Comprehensive (Loss) Income Attributable to Xerox
 
$
(440
)
 
$
(426
)
 
$
259

 
$
245

 
$
(546
)
 
$
(449
)
 
$
1

 
$
(50
)
_____________________________
(1)
Reclassified to Cost of sales - refer to Note 12 - Financial Instruments for additional information regarding our cash flow hedges.
(2)
Reclassified to Total Net Periodic Benefit Cost - refer to Note 14 - Employee Benefit Plans for additional information.
(3)
Represents our share of Fuji Xerox's benefit plan changes.
(4)
Primarily represents currency impact on cumulative amount of benefit plan net actuarial gains (losses), prior service credits and tax effect included in AOCL.

Accumulated Other Comprehensive Loss (AOCL)
AOCL is comprised of the following:
 
 
September 30, 2014
 
December 31, 2013
Cumulative translation adjustments
 
$
(1,410
)
 
$
(1,010
)
Benefit plans net actuarial losses and prior service credits(1)
 
(1,813
)
 
(1,732
)
Other unrealized losses, net
 
(5
)
 
(37
)
Total Accumulated Other Comprehensive Loss Attributable to Xerox
 
$
(3,228
)
 
$
(2,779
)
_____________________________
(1)
Includes our share of Fuji Xerox.

Xerox 2014 Form 10-Q
27





Note 17 – Earnings per Share
The following table sets forth the computation of basic and diluted earnings per share of common stock (shares in thousands):
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
 
2014
 
2013
 
2014
 
2013
Basic Earnings per Share:
 
 
 
 
 
 
 
Net income from continuing operations attributable to Xerox
$
267

 
$
287

 
$
816

 
$
875

Accrued dividends on preferred stock
(6
)
 
(6
)
 
(18
)
 
(18
)
Adjusted Net Income From Continuing Operations Available to Common Shareholders
261

 
281

 
798

 
857

Net loss from discontinued operations attributable to Xerox
(1
)
 
(1
)
 
(3
)
 
(22
)
Adjusted Net Income Available to Common Shareholders
$
260

 
$
280

 
$
795

 
$
835

Weighted-average common shares outstanding
1,149,113

 
1,236,485

 
1,163,442

 
1,230,787

Basic Earnings (Loss) per Share:
 
 
 
 
 
 
 
Continuing operations
$
0.23

 
$
0.23

 
$
0.69

 
$
0.70

Discontinued operations

 

 
(0.01
)
 
(0.02
)
Total
$
0.23

 
$
0.23

 
$
0.68

 
$
0.68

 
 
 
 
 
 
 
 
Diluted Earnings per Share:
 
 
 
 
 
 
 
Net income from continuing operations attributable to Xerox
$
267

 
$
287

 
$
816

 
$
875

Accrued dividends on preferred stock

 

 

 

Interest on convertible securities, net

 

 

 
1

Adjusted Net Income From Continuing Operations Available to Common Shareholders
$
267

 
$
287

 
$
816

 
$
876

Net loss from discontinued operations attributable to Xerox
(1
)
 
(1
)
 
(3
)
 
(22
)
Adjusted Net Income Available to Common Shareholders
$
266

 
$
286

 
$
813

 
$
854

Weighted-average common shares outstanding
1,149,113

 
1,236,485

 
1,163,442

 
1,230,787

Common shares issuable with respect to:
 
 
 
 
 
 
 
Stock options
2,793

 
5,225

 
3,177

 
5,422

Restricted stock and performance shares
13,533

 
14,910

 
14,363

 
18,429

Convertible preferred stock
26,966

 
26,966

 
26,966

 
26,966

Convertible securities

 
1,992

 

 
1,992

Adjusted Weighted Average Common Shares Outstanding
1,192,405

 
1,285,578

 
1,207,948

 
1,283,596

Diluted Earnings (Loss) per Share:
 
 
 
 
 
 
 
Continuing operations
$
0.22

 
$
0.22

 
$
0.68

 
$
0.68

Discontinued operations

 

 
(0.01
)
 
(0.01
)
Total
$
0.22

 
$
0.22

 
$
0.67

 
$
0.67

 
 
 
 
 
 
 
 
The following securities were not included in the computation of diluted earnings per share because to do so would have been anti-dilutive (shares in thousands):
Stock options
4,143

 
13,102

 
3,759

 
12,905

Restricted stock and performance shares
18,958

 
12,016

 
18,128

 
8,497

Total Anti-Dilutive Securities
23,101

 
25,118

 
21,887

 
21,402

 
 
 
 
 
 
 
 
Dividends per Common Share
$
0.0625

 
$
0.0575

 
$
0.1875

 
$
0.1725

 

Xerox 2014 Form 10-Q
28





Note 18 – Contingencies and Litigation
Legal Matters
As more fully discussed below, we are involved in a variety of claims, lawsuits, investigations and proceedings concerning securities law, intellectual property law, environmental law, employment law and the Employee Retirement Income Security Act (ERISA). We determine whether an estimated loss from a contingency should be accrued by assessing whether a loss is deemed probable and can be reasonably estimated. We assess our potential liability by analyzing our litigation and regulatory matters using available information. We develop our views on estimated losses in consultation with outside counsel handling our defense in these matters, which involves an analysis of potential results, assuming a combination of litigation and settlement strategies. Should developments in any of these matters cause a change in our determination as to an unfavorable outcome and result in the need to recognize a material accrual, or should any of these matters result in a final adverse judgment or be settled for significant amounts, they could have a material adverse effect on our results of operations, cash flows and financial position in the period or periods in which such change in determination, judgment or settlement occurs.
Brazil Tax and Labor Contingencies
Our Brazilian operations are involved in various litigation matters and have received or been the subject of numerous governmental assessments related to indirect and other taxes, as well as disputes associated with former employees and contract labor. The tax matters, which comprise a significant portion of the total contingencies, principally relate to claims for taxes on the internal transfer of inventory, municipal service taxes on rentals, gross revenue taxes and import taxes and duties. We are disputing these tax matters and intend to vigorously defend our position. Based on the opinion of legal counsel and current reserves for those matters deemed probable of loss, we do not believe that the ultimate resolution of these matters will materially impact our results of operations, financial position or cash flows.The labor matters principally relate to claims made by former employees and contract labor for the equivalent payment of all social security and other related labor benefits, as well as consequential tax claims, as if they were regular employees.
As of September 30, 2014, the total amounts related to the unreserved portion of the tax and labor contingencies, inclusive of any related interest, amounted to approximately $884, with the decrease from December 31, 2013 balance of approximately $933 primarily related to currency and closed cases partially offset by interest. With respect to the unreserved balance of $884, the majority has been assessed by management as being remote as to the likelihood of ultimately resulting in a loss to the company. In connection with the above proceedings, customary local regulations may require us to make escrow cash deposits or post other security of up to half of the total amount in dispute. As of September 30, 2014, we had $153 of escrow cash deposits for matters we are disputing, and there are liens on certain Brazilian assets with a net book value of $18 and additional letters of credit of approximately $257, which include associated indexation. Generally, any escrowed amounts would be refundable and any liens would be removed to the extent the matters are resolved in our favor. We routinely assess all these matters as to probability of ultimately incurring a liability against our Brazilian operations and record our best estimate of the ultimate loss in situations where we assess the likelihood of an ultimate loss as probable.

Litigation Against the Company
In re Xerox Corporation Securities Litigation: A consolidated securities law action (consisting of 17 cases) was pending in the United States District Court for the District of Connecticut (the "Court"). Defendants were the Company, Barry Romeril, Paul Allaire and G. Richard Thoman. The consolidated action was a class action on behalf of all persons and entities who purchased Xerox Corporation common stock during the period October 22, 1998 through October 7, 1999 inclusive ("Class Period") and who suffered a loss as a result of misrepresentations or omissions by Defendants as alleged by Plaintiffs (the “Class”). The Class alleged that in violation of Section 10(b) and/or 20(a) of the Securities Exchange Act of 1934, as amended (1934 Act), and SEC Rule 10b-5 thereunder, each of the defendants was liable as a participant in a fraudulent scheme and course of business that operated as a fraud or deceit on purchasers of the Company’s common stock during the Class Period by disseminating materially false and misleading statements and/or concealing material facts relating to the defendants’ alleged failure to disclose the material negative impact that the April 1998 restructuring had on the Company’s operations and revenues. The complaint further alleged that the alleged scheme: (i) deceived the investing public regarding the economic capabilities, sales proficiencies, growth, operations and the intrinsic value of the Company’s common stock; (ii) allowed several corporate insiders, such as the named individual defendants, to sell shares of privately held common stock of the Company while in possession of materially adverse, non-public information; and

Xerox 2014 Form 10-Q
29





(iii) caused the individual plaintiffs and the other members of the purported class to purchase common stock of the Company at inflated prices. The complaint sought unspecified compensatory damages in favor of the plaintiffs and the other members of the purported class against all defendants, jointly and severally, for all damages sustained as a result of defendants’ alleged wrongdoing, including interest thereon, together with reasonable costs and expenses incurred in the action, including counsel fees and expert fees. In 2001, the Court denied the defendants’ motion for dismissal of the complaint. The plaintiffs’ motion for class certification was denied by the Court in 2006, without prejudice to refiling. In February 2007, the Court granted the motion of the International Brotherhood of Electrical Workers Welfare Fund of Local Union No. 164, Robert W. Roten, Robert Agius ("Agius") and Georgia Stanley to appoint them as additional lead plaintiffs. In July 2007, the Court denied plaintiffs’ renewed motion for class certification, without prejudice to renewal after a pre-filing conference to identify factual disputes the Court would be required to resolve in ruling on the motion. After that conference and Agius’s withdrawal as lead plaintiff and proposed class representative, in February 2008 plaintiffs filed a second renewed motion for class certification. In April 2008, defendants filed their response and motion to disqualify Milberg LLP as a lead counsel. On September 30, 2008, the Court entered an order certifying the class and denying the appointment of Milberg LLP as class counsel. Subsequently, on April 9, 2009, the Court denied defendants’ motion to disqualify Milberg LLP. On November 6, 2008, the defendants filed a motion for summary judgment. On March 29, 2013, the Court granted defendants' motion for summary judgment in its entirety. On April 26, 2013, plaintiffs filed a notice of appeal to the United States Court of Appeals for the Second Circuit. On September 8, 2014, the Second Circuit affirmed the District Court's decision dismissing the action. At this time, we do not believe it is reasonably possible that we will incur additional material losses in excess of the amount we have already accrued for this matter. Should developments cause a change in our determination as to an unfavorable outcome, or result in a final adverse judgment or a settlement for a significant amount, there could be a material adverse effect on our results of operations, cash flows and financial position in the period in which such change in determination, judgment or settlement occurs.
State of Texas v. Xerox Corporation, Xerox State Healthcare, LLC, and ACS State Healthcare, LLC, a Xerox Corporation: On May 9, 2014, the State of Texas, via the Texas Office of Attorney General (the “State”), filed a lawsuit in the 53rd Judicial District Court of Travis County, Texas. The lawsuit alleges that Xerox Corporation, Xerox State Healthcare, LLC, and ACS State Healthcare (collectively “Xerox” or “the Company”) violated the Texas Medicaid Fraud Prevention Act in the administration of its contract with the Texas Department of Health and Human Services (“HHSC”). The State alleges that the Company made false representations of material facts regarding the processes, procedures, implementation, and results regarding the prior authorization of orthodontic claims. The State seeks recovery of actual damages, two times the amount of any overpayments made as a result of unlawful acts, civil penalties, pre- and post-judgment interest, and all costs and attorneys’ fees. The State references the amount in controversy as exceeding hundreds of millions of dollars. Xerox filed its Answer in June denying all allegations. Xerox will continue to vigorously defend itself in this matter.
At this time, it is premature to make any conclusion regarding the probability of incurring material losses in this litigation. Should developments cause a change in our determination as to an unfavorable outcome, or result in a final adverse judgment or settlement, there could be a material adverse effect on our results of operations, cash flows and financial position in the period in which such change in determination, judgment, or settlement occurs.
Other Contingencies
We have issued or provided the following guarantees as of September 30, 2014:
 
$479 for letters of credit issued to (i) guarantee our performance under certain services contracts; (ii) support certain insurance programs; and (iii) support our obligations related to the Brazil tax and labor contingencies.
$742 for outstanding surety bonds. Certain contracts, primarily those involving public sector customers, require us to provide a surety bond as a guarantee of our performance of contractual obligations.

Xerox 2014 Form 10-Q
30





In general, we would only be liable for the amount of these guarantees in the event of default in our performance of our obligations under each contract; the probability of which we believe is remote. We believe that our capacity in the surety markets as well as under various credit arrangements (including our Credit Facility) is sufficient to allow us to respond to future requests for proposals that require such credit support.
 
We have service arrangements where we service third party student loans in the Federal Family Education Loan program (FFEL) on behalf of various financial institutions. We service these loans for investors under outsourcing arrangements and do not acquire any servicing rights that are transferable by us to a third party. At September 30, 2014, we serviced a FFEL portfolio of approximately 2.9 million loans with an outstanding principal balance of approximately $41.3 billion. Some servicing agreements contain provisions that, under certain circumstances, require us to purchase the loans from the investor if the loan guaranty has been permanently terminated as a result of a loan default caused by our servicing error. If defaults caused by us are cured during an initial period, any obligation we may have to purchase these loans expires. Loans that we purchase may be subsequently cured, the guaranty reinstated and the loans repackaged for sale to third parties. We evaluate our exposure under our purchase obligations on defaulted loans and establish a reserve for potential losses, or default liability reserve, through a charge to the provision for loss on defaulted loans purchased. The reserve is evaluated periodically and adjusted based upon management’s analysis of the historical performance of the defaulted loans. As of September 30, 2014, other current liabilities included reserves of approximately $2 for losses on defaulted loans purchased.


Xerox 2014 Form 10-Q
31





ITEM 2 — MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
The following Management’s Discussion and Analysis (MD&A) is intended to help the reader understand the results of operations and financial condition of Xerox Corporation. MD&A is provided as a supplement to, and should be read in conjunction with, our Condensed Consolidated Financial Statements and the accompanying notes.
Throughout this document, references to “we,” “our,” the “Company,” and “Xerox” refer to Xerox Corporation and its subsidiaries. References to “Xerox Corporation” refer to the stand-alone parent company and do not include its subsidiaries.
To understand the trends in the business, we believe that it is helpful to analyze the impact of changes in the translation of foreign currencies into U.S. dollars on revenue and expenses. We refer to this analysis as “currency impact” or “the impact from currency.” This includes translating the most recent financial results of operations using foreign currency of the earliest period presented. Currencies for our developing market countries (Latin America, Brazil, the Middle East, India, Eurasia and Central-Eastern Europe) are reflected at actual exchange rates for all periods presented, since these countries generally have volatile currency and inflationary environments, and our operations in these countries have historically implemented pricing actions to recover the impact of inflation and devaluation. We do not hedge the translation effect of revenues or expenses denominated in currencies where the local currency is the functional currency.

Overview
Third quarter 2014 results continue to reflect the benefits of our diversified portfolio of businesses. We had strong profitability from our Document Technology segment and a sequential improvement in Services segment margin, although the Services segment results were below the prior year and expectations. Overall, we continue to capture the benefits from productivity improvements and restructuring actions, as well as lower benefit expenses on our overall cost base.
Total revenue of $5.1 billion for the three months ended September 30, 2014 declined 2% from the prior year with no impact from currency. Services segment revenues increased 1%, including a 1% positive impact from currency primarily due to growth in Business Processing Outsourcing (BPO) services. Services segment revenues represented 57% of total revenues. Services segment margin of 8.9% decreased 1.1-percentage points as compared to the prior year primarily due to higher costs associated with our government healthcare Medicaid platform, changes in certain Information Technology Outsourcing (ITO) contracts and higher compensation. Document Technology segment revenues declined by 6% with no impact from currency. The decline reflects product launch timing, the continued migration of customers to Xerox managed print services (included in our Services segment), weakness in developing markets, moderate price and page declines, and the impacts from the prior period sales of finance receivables and lower originations. Document Technology segment margin of 14.0% increased by 1.9-percentage points as compared to the prior year, reflecting the continued benefits from productivity improvements and restructuring, lower pension expense and favorable currency impacts.
Total revenue of $15.5 billion for the nine months ended September 30, 2014 declined 2% from the prior year with no impact from currency. Services segment revenues increased 1% as compared to the prior year with a 1% positive impact from currency as growth in Document Outsourcing (DO) was partially offset by flat BPO and ITO revenue. Services segment margin of 8.7% decreased 1.1-percentage points as compared to the prior year. Document Technology segment revenues declined by 5% with a 1% positive impact from currency. Document Technology segment margin of 13.6% increased 3-percentage points as compared to the prior year, reflecting the benefits from productivity improvements and restructuring, lower pension expense and favorable currency impacts.
Net income from continuing operations attributable to Xerox for the three and nine months ended September 30, 2014 was $267 million and $816 million, respectively, and included $53 million and $157 million, respectively, of after-tax amortization of intangibles. Net income from continuing operations attributable to Xerox for the three and nine months ended September 30, 2013 was $287 million and $875 million, respectively, and included $52 million and $154 million, respectively, of after-tax amortization of intangibles.



Xerox 2014 Form 10-Q
32





Cash flow from operations was $1,206 million for the nine months ended September 30, 2014, as compared to $1,407 million in the prior year period. The $201 million decrease primarily reflects the impact from the prior years sales of finance receivables partially offset by lower cash usage for working capital (accounts receivable, inventory and accounts payables). Cash used in investing activities of $574 million reflects capital expenditures of $338 million and acquisitions of $306 million partially offset by $59 million of proceeds primarily from the sale of surplus properties and the sale of a business. Cash used in financing activities was $1,327 million, reflecting $335 million for net payments on debt, $236 million for dividends and $730 million for share repurchases.
Our 2014 priorities and focus remain consistent as follows:
Services - improving growth and profit through improved operational execution, portfolio management and cost productivity.
Document Technology - capitalizing on the most advantaged segments of the business to maintain our leadership position in the industry while maintaining strong profitability.
Maintaining consistent and strong cash flow from operations.
We expect full year 2014 revenue to decline by low-single digits. Full year 2014 earnings will reflect a lower Services segment margin offset by a strong Document Technology segment margin. We will continue to improve our cost infrastructure and align our investments and capital consistent with expected market opportunities.
 
Financial Review

Revenues
 
 
Three Months Ended
September 30,
 
 
 
Nine Months Ended
September 30,
 
 
 
Nine Months Ended
September 30,
(in millions)
 
2014
 
2013
 
% Change
 
2014
 
2013
 
% Change
 
% of Total
Revenue 2014
 
% of Total
Revenue 2013
Equipment sales
 
$
748

 
$
810

 
(8
)%
 
$
2,244

 
$
2,389

 
(6
)%
 
14
%
 
15
%
Annuity revenue
 
4,372

 
4,425

 
(1
)%
 
13,256

 
13,404

 
(1
)%
 
86
%
 
85
%
Total Revenue
 
$
5,120

 
$
5,235

 
(2
)%
 
$
15,500

 
$
15,793

 
(2
)%
 
100
%
 
100
%
Reconciliation to Condensed Consolidated Statements of Income:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Sales
 
$
1,279

 
$
1,360

 
(6
)%
 
$
3,891

 
$
4,084

 
(5
)%
 
 
 
 
Less: Supplies, paper and other sales
 
(531
)
 
(550
)
 
(3
)%
 
(1,647
)
 
(1,695
)
 
(3
)%
 
 
 
 
Equipment Sales
 
$
748

 
$
810

 
(8
)%
 
$
2,244

 
$
2,389

 
(6
)%
 
 
 
 
Outsourcing, maintenance and rentals
 
$
3,745

 
$
3,742

 
 %
 
$
11,315

 
$
11,345

 
 %
 
 
 
 
Add: Supplies, paper and other sales
 
531

 
550

 
(3
)%
 
1,647

 
1,695

 
(3
)%
 
 
 
 
Add: Financing
 
96

 
133

 
(28
)%
 
294

 
364

 
(19
)%
 
 
 
 
Annuity Revenue
 
$
4,372

 
$
4,425

 
(1
)%
 
$
13,256

 
$
13,404

 
(1
)%
 
 
 
 

Xerox 2014 Form 10-Q
33





Third quarter 2014 Total revenues decreased 2% as compared to third quarter 2013, with no impact from currency, and reflected the following:
Annuity revenue decreased 1% as compared to third quarter 2013, with no impact from currency. Annuity revenue is comprised of the following:
Outsourcing, maintenance and rentals revenue of $3,745 million includes outsourcing revenue within our Services segment and maintenance revenue (including bundled supplies) and rental revenue, both primarily within our Document Technology segment. Growth in the Services segment was offset by a decline in the Document Technology segment.
Supplies, paper and other sales of $531 million includes unbundled supplies and other sales, primarily within our Document Technology segment. The decrease of 3% was due to modestly lower supplies demand and a decline in other sales revenue.
Financing revenue is generated from financed sale transactions primarily within our Document Technology segment. The decrease of 28% is primarily due to a $25 million pre-tax gain on finance receivables sales in third quarter 2013, with the remainder of the decrease reflecting a lower finance receivable balance mostly as a result of lower originations from decreased equipment sales and prior period sales of finance receivables. See "Sales of Finance Receivables" section for further discussion.
Equipment sales revenue is reported primarily within our Document Technology segment and the document outsourcing business within our Services segment. Equipment sales revenue decreased 8% as compared to third quarter 2013, with no impact from currency. The decline was primarily driven by lower sales in entry products due to product launch timing and overall price declines that were within our historical range of 5% to 10%.
Total revenues for the nine months ended September 30, 2014 decreased 2% as compared to the prior year period, with no impact from currency, and reflected the following:
Annuity revenue for the nine months ended September 30, 2014 decreased 1% as compared to the prior year period, with no impact from currency. Annuity revenue is comprised of the following:
Outsourcing, maintenance and rentals revenue of $11,315 million includes outsourcing revenue within our Services segment and maintenance revenue (including bundled supplies) and rental revenue, both primarily within our Document Technology segment. Growth in the Services segment was offset by a decline in the Document Technology segment.
Supplies, paper and other sales of $1,647 million includes unbundled supplies and other sales, primarily within our Document Technology segment. The decrease of 3% was driven by a decline in other sales revenue and moderately lower supplies demand.
Financing revenue is generated from financed sale transactions primarily within our Document Technology segment. The decrease of 19% is primarily due to a $25 million pre-tax gain on finance receivables sales in third quarter 2013 as well as a lower finance receivable balance mostly as a result of prior period sales of finance receivables and lower originations due to decreased equipment sales. See "Sales of Finance Receivables" section for further discussion.
Equipment sales revenue is reported primarily within our Document Technology segment and the document outsourcing business within our Services segment. Equipment sales revenue decreased 6% as compared to the prior year period, with no impact from currency. Lower installs across the majority of our product groupings and overall price declines that were slightly below our historical range of 5% to 10% contributed to the decline.
Additional analysis of the change in revenue for each business segment is included in the “Segment Review” section.

Xerox 2014 Form 10-Q
34





Costs, Expenses and Other Income
Summary of Key Financial Ratios
 
 
Three Months Ended
September 30,
 
 
 
Nine Months Ended
September 30,
 
 
 
 
2014
 
2013
 
Change
 
2014
 
2013
 
Change
Total Gross Margin
 
30.8
%
 
31.5
%
 
(0.7) pts

 
30.6
%
 
31.2
%
 
(0.6) pts

RD&E as a % of Revenue
 
2.7
%
 
2.8
%
 
(0.1) pts

 
2.7
%
 
2.8
%
 
(0.1) pts

SAG as a % of Revenue
 
18.6
%
 
19.4
%
 
(0.8) pts

 
18.6
%
 
19.6
%
 
(1.0) pts

Operating Margin(1)
 
9.5
%
 
9.4
%
 
0.1 pts

 
9.3
%
 
8.8
%
 
0.5 pts

Pre-tax Income Margin
 
5.9
%
 
6.4
%
 
(0.5) pts

 
6.0
%
 
6.1
%
 
(0.1) pts

Operating Margin

Third quarter 2014 operating margin1 of 9.5% increased 0.1-percentage points as compared to third quarter 2013, driven primarily by a 0.9-percentage point improvement in operating expenses as a percent of revenue partially offset by a decline in gross margin of 0.7-percentage points. The operating margin improvement reflects restructuring and productivity improvements and continued benefits from currency mostly offset by lower Services margins from higher government healthcare platform expenses and other platform and resource investments across the Services segment. As anticipated, operating margin also benefited from lower year-over-year pension expense and settlement losses (collectively referred to as "pension expense"), and we expect these benefits to continue through fourth quarter 2014.

Operating margin1 for the nine months ended September 30, 2014 of 9.3% increased 0.5-percentage points as compared to the prior year period, driven primarily by a 1.1-percentage point improvement in operating expenses as a percent of revenue partially offset by a decline in gross margin of 0.6-percentage points. The operating margin improvement reflects restructuring and productivity improvements and continued benefits from currency, offset by pressure on Services margins from higher government healthcare platform expenses, including net non-cash impairment charges as well as platform and resource investments across the Services segment, and the continued run-off of the student loan business. As anticipated, operating margin also benefited from lower year-over-year pension expense and settlement losses (collectively referred to as "pension expense"), and we expect these benefits to continue in the fourth quarter 2014.
(1)Refer to the Operating Margin reconciliation table in the Non-GAAP Financial Measures section.
Gross Margins

Total gross margin for the third quarter 2014 of 30.8% decreased 0.7-percentage points as compared to third quarter 2013. While Document Technology gross margin increased 0.8-percentage points, a 1.1-percentage point decline in Services gross margin, combined with a higher mix of Services revenue, resulted in the overall gross margin reduction.

Gross margin for the nine months ended September 30, 2014 of 30.6% decreased 0.6-percentage points as compared to the prior year period. While the Document Technology gross margin increased 1.4-percentage points, a 1.2 -percentage point decline in Services gross margin, along with the impact of a higher mix of Services revenue, resulted in the overall decrease in gross margin.

Additional analysis of the change in gross margin for each business segment is included in the "Segment Review section".

Xerox 2014 Form 10-Q
35





Research, Development and Engineering Expenses (RD&E)
 
Three Months Ended
September 30,
 
 
 
Nine Months Ended
September 30,
 
 
(in millions)
2014
 
2013
 
Change
 
2014
 
2013
 
Change
R&D
$
104

 
$
115

 
$
(11
)
 
$
329

 
$
358

 
$
(29
)
Sustaining engineering
34

 
30

 
4

 
95

 
90

 
5

Total RD&E Expenses
$
138

 
$
145

 
$
(7
)
 
$
424

 
$
448

 
$
(24
)

Third quarter 2014 RD&E as a percentage of revenue of 2.7% was lower by 0.1-percentage points from third quarter 2013. The decrease was driven by benefits from the higher mix of Services revenue (which historically has lower RD&E as a percentage of revenue) and restructuring and productivity improvements.
    
RD&E of $138 million was $7 million lower than third quarter 2013, reflecting the impact of restructuring and productivity improvements.

RD&E as a percentage of revenue for the nine months ended September 30, 2014 of 2.7% was lower by 0.1-percentage point from the prior year period. The decrease was driven by benefits from the higher mix of Services revenue (which historically has lower RD&E as a percentage of revenue) and restructuring and productivity improvements.

RD&E of $424 million for the nine months ended September 30, 2014 was $24 million lower than the prior year period, reflecting the impact of restructuring and productivity improvements.

Innovation continues to be a core strength and we continue to invest at levels that enhance our innovation, particularly in Services, color and software. Xerox R&D is strategically coordinated with Fuji Xerox.
Selling, Administrative and General Expenses (SAG)
SAG as a percentage of revenue of 18.6% decreased 0.8-percentage points from third quarter 2013. The decrease was driven by the higher mix of Services revenue (which historically has lower SAG as a percentage of revenue), restructuring and productivity improvements, and lower pension, marketing and bad debt expenses. The net reduction in SAG spending exceeded the overall revenue decline on a percentage basis.

SAG of $951 million was $64 million lower than third quarter 2013. This included a $3 million unfavorable impact from currency for the quarter. SAG expenses reflect the following:
$28 million decrease in selling expenses.
$27 million decrease in general and administrative expenses.
$9 million decrease in bad debt expenses to $18 million. Bad debt expense for the quarter remained less than one percent of receivables.
SAG as a percentage of revenue for the nine months ended September 30, 2014 of 18.6% decreased 1.0-percentage point from the prior year period. The decrease was driven by the higher mix of Services revenue (which historically has lower SAG as a percentage of revenue), restructuring and productivity improvements and lower pension, marketing and bad debt expenses. The net reduction in SAG spending exceeded the overall revenue decline on a percentage basis.

SAG of $2,879 million for the nine months ended September 30, 2014 was $211 million lower than the prior year period and included a $13 million unfavorable impact from currency. SAG expenses reflect the following:
$98 million decrease in selling expenses.
$82 million decrease in general and administrative expenses.
$31 million decrease in bad debt expenses to $54 million, reflecting lower write-offs as well as a first quarter 2014 recovery against a prior period write-off.

Xerox 2014 Form 10-Q
36





Restructuring and Asset Impairment Charges
During third quarter 2014, we recorded net restructuring and asset impairment charges of $28 million, which includes approximately $30 million of severance costs related to headcount reductions of approximately 1,300 employees worldwide, and $2 million of lease cancellation costs. These costs were partially offset by $4 million of net reversals for changes in estimated reserves from prior period initiatives.
During the nine months ended September 30, 2014, we recorded net restructuring and asset impairment charges of $93 million, which includes $99 million of severance costs related to headcount reductions of approximately 3,500 employees worldwide, $4 million of lease cancellation costs and $7 million of asset impairments. Included within these amounts are approximately $6 million of severance costs and asset impairments associated with the decision to shut down a Services business in Latin America. These costs were offset by $17 million of net reversals primarily resulting from changes in estimated reserves from prior period initiatives.

During third quarter 2013, we recorded net restructuring and asset impairment charges of $35 million, which included approximately $38 million of severance costs related to headcount reductions of approximately 2,100 employees primarily in North America. These costs were partially offset by $3 million of net reversals and adjustments in estimated reserves from prior period initiatives.

During the nine months ended September 30, 2013, we recorded net restructuring and asset impairment charges from continuing operations of $60 million, which included approximately $78 million of severance costs related to headcount reductions of approximately 3,300 employees primarily in North America. These costs were offset by $18 million of net of reversals, primarily resulting from changes in estimated reserves from prior period initiatives.
The restructuring reserve balance as of September 30, 2014 for all programs was $93 million, of which approximately $90 million is expected to be spent over the next twelve months.
We expect to incur additional restructuring charges of approximately $0.02 per diluted share in the fourth quarter of 2014, for actions and initiatives which have not yet been finalized.

Refer to Note 10 - Restructuring Programs, in the Condensed Consolidated Financial Statements for additional information regarding our restructuring programs.
Worldwide Employment
Worldwide employment of approximately 144,500 at September 30, 2014 increased approximately 1,400 from December 31, 2013, primarily due to the impact of acquisitions.
Other Expenses, Net
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
(in millions)
2014
 
2013
 
2014
 
2013
Non-financing interest expense
$
57

 
$
60

 
$
181

 
$
183

Interest income
(2
)
 
(3
)
 
(7
)
 
(9
)
Gains on sales of businesses and assets
(9
)
 
(24
)
 
(39
)
 
(33
)
Currency losses (gains), net
1

 

 
1

 
(7
)
Litigation matters
16

 

 
14

 
(37
)
Loss on sales of accounts receivable
4

 
4

 
12

 
13

Deferred compensation investment gains
(1
)
 
(6
)
 
(6
)
 
(11
)
All other expenses, net
7

 
7

 
23

 
16

Total Other Expenses, Net
$
73

 
$
38

 
$
179

 
$
115

Note: Total Other Expenses, Net with the exception of Deferred compensation investment gains are included in the Other segment. Deferred compensation investment (gains) losses are included in the Services segment together with the related deferred compensation expense/income.

Xerox 2014 Form 10-Q
37





Non-Financing Interest Expense: Non-financing interest expense for the three and nine months ended September 30, 2014 of $57 million and $181 million, respectively, was $3 million lower and $2 million lower, respectively, than the prior year comparable periods. When non-financing interest expense is combined with financing interest expense (cost of financing), total company interest expense declined by $8 million and $20 million, respectively, from the prior year comparable period, primarily driven by a lower average debt balance and lower average cost of debt.
Gains on Sales of Businesses and Assets: Gains on sales of businesses and assets was primarily the result of the sale of surplus properties and facilities in the U.S. and Latin America.
Litigation Matters: Litigation matters for the three months ended September 30, 2014 primarily reflects a reserve adjustment related to lawsuits filed in prior years. Litigation matters for the nine months ended September 30, 2013 of $(37) million primarily reflects the benefit resulting from a reserve reduction related to litigation developments in the first quarter 2013.
Income Taxes

The effective tax rate for the three months ended September 30, 2014 was 23.7%. On an adjusted basis1, the three months ended September 30, 2014 tax rate was 26.8%, which was lower than the U.S. statutory tax rate primarily due to a net benefit from foreign tax credits and the geographical mix of profits.

The effective tax rate for the nine months ended September 30, 2014 was 22.1%. On an adjusted basis1, the nine months ended September 30, 2014 tax rate was 25.5%, which was lower than the U.S. statutory tax rate primarily due to a net benefit of approximately $33 million resulting from the redetermination of certain unrecognized tax positions upon conclusion of several audits in the first quarter as well as foreign tax credits from anticipated dividends and the geographical mix of profits.

The effective tax rate for the three and nine months ended September 30, 2013 was 25.4% and 21.0%, respectively. On an adjusted basis1, the tax rate for the three and nine months ended September 30, 2013 was 27.8% and 24.5%, respectively. The adjusted tax rates for the three and nine months of 2013 were lower than the U.S. statutory tax rate primarily due to the benefit of foreign tax credits, partially offset by the discrete impact of $12 million for the U.K. corporate income tax rate reduction and the corresponding adjustment to our deferred tax asset. The adjusted tax rate for the three and nine months of 2013 were reduced by 4 and 2-percentage points, respectively, as a result of the increase in foreign tax credits on anticipated foreign transactions. The adjusted tax rate for the year-to-date period also benefited from the first quarter 2013 recognition of the retroactive tax benefits from the American Taxpayer Relief Act of 2012 tax law change of approximately $19 million.

Xerox operations are widely dispersed. The statutory tax rate in most non-U.S. jurisdictions is lower than the combined U.S. and state tax rate. The amount of income subject to these lower foreign rates relative to the amount of U.S. income will impact our effective tax rate. However, no one country outside of the U.S. is a significant factor to our overall effective tax rate. Certain foreign income is subject to U.S. tax net of any available foreign tax credits. Our full-year effective tax rate includes a benefit of approximately 10 percentage points from these non-U.S. operations, which is comparable to 2013.

Our effective tax rate is based on nonrecurring events as well as recurring factors, including the taxation of foreign income. In addition, our effective tax rate will change based on discrete or other nonrecurring events that may not be predictable. Excluding the effects of intangibles amortization, we anticipate that our effective tax rate for fourth quarter 2014 will be approximately 23% to 27%, and for full year 2014 we anticipate it will be approximately 24% to 26%.
(1)
Refer to the Effective Tax reconciliation table in the Non-GAAP Financial Measures section.
Equity in Net Income of Unconsolidated Affiliates
 
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
(in millions)
 
2014
 
2013
 
2014
 
2013
Total equity in net income of unconsolidated affiliates
 
$
44

 
$
43

 
$
119

 
$
126

Fuji Xerox after-tax restructuring costs included in equity income
 
1

 
3

 
3

 
8


Xerox 2014 Form 10-Q
38





Equity in net income of unconsolidated affiliates primarily reflects our 25% share of Fuji Xerox net income. Third quarter 2014 equity income was $44 million, an increase of $1 million compared to third quarter 2013. Third quarter 2014 equity income includes $1 million of charges related to our share of Fuji Xerox after-tax restructuring. The decrease in equity income of $7 million for the nine months ended September 30, 2014 is due in part to a negative impact from currency translation.
Net Income from Continuing Operations
Third quarter 2014 net income from continuing operations attributable to Xerox was $267 million, or $0.22 per diluted share. On an adjusted basis1, net income from continuing operations attributable to Xerox was $320 million, or $0.27 per diluted share. Third quarter 2014 adjustments to net income reflect the amortization of intangible assets.
Third quarter 2013 net income from continuing operations attributable to Xerox was $287 million, or $0.22 per diluted share. On an adjusted basis1, net income from continuing operations attributable to Xerox was $339 million, or $0.26 per diluted share. Third quarter 2013 adjustments to net income reflect the amortization of intangible assets.
Net income from continuing operations attributable to Xerox for the nine months ended September 30, 2014 was $816 million, or $0.68 per diluted share. On an adjusted basis1, net income from continuing operations attributable to Xerox was $973 million, or $0.81 per diluted share, and reflects the adjustment for amortization of intangible assets.
    
Net income from continuing operations attributable to Xerox for the nine months ended September 30, 2013 was $875 million, or $0.68 per diluted share. On an adjusted basis1, net income from continuing operations attributable to Xerox was $1,029 million, or $0.80 per diluted share, and reflected adjustments for the amortization of intangible assets.

Refer to Note 17 - Earnings per Share, in the Condensed Consolidated Financial Statements, for additional information regarding the calculation of basic and diluted earnings per share.
(1)
Refer to the Net Income and EPS reconciliation table in the Non-GAAP Financial Measures section.
Discontinued Operations

During third quarter 2014, we completed the closure of Xerox Audio Visual Solutions, Inc. (XAV), a small audio visual business within our Global Imaging Systems subsidiary, and recorded a net pre-tax loss on disposal of $1 million. XAV provided audio visual equipment and services to enterprise and government customers. As a result of this closure, we reported XAV as a Discontinued Operation and reclassified its results from the Other segment to Discontinued Operations in third quarter 2014.

In May 2014, we sold our Truckload Management Services, Inc. (TMS) business for $15 million and recorded a net pre-tax loss on disposal of $1 million. TMS provided document capture and submission solutions as well as campaign management, media buying and digital marketing services to the long haul trucking and transportation industry. As a result of this transaction, we reported this business as a Discontinued Operation and reclassified its results from the Services segment to Discontinued Operations in the second quarter 2014.

In 2013, in connection with our decision to exit from the Paper distribution business, we completed the sale of our North American and European Paper businesses. As a result of these transactions, we reported these paper-related operations as Discontinued Operations and reclassified the results from the Other segment to Discontinued Operations in 2013. We recorded a net pre-tax loss on disposal of $25 million in 2013 for the disposition of these businesses. In 2014, we recorded income of $1 million in discontinued operations primarily representing adjustments to the loss on disposal recorded in 2013 due to changes in estimates.
Refer to Note 5 - Divestitures, in the Condensed Consolidated Financial Statements, for additional information regarding discontinued operations.

Xerox 2014 Form 10-Q
39





Net Income
Third quarter 2014 net income attributable to Xerox was $266 million, or $0.22 per diluted share. Third quarter 2013 net income attributable to Xerox was $286 million, or $0.22 per diluted share.
Net income attributable to Xerox for the nine months ended September 30, 2014 was $813 million, or $0.67 per diluted share. Net income attributable to Xerox for the nine months ended September 30, 2013 was $853 million, or $0.67 per diluted share.
Other Comprehensive (Loss) Income
Third quarter 2014 Other comprehensive loss attributable to Xerox was $426 million as compared to $245 million of income in the third quarter 2013. The decrease in income of $671 million was primarily due to losses of $492 million in the third quarter 2014 from the translation of our foreign currency denominated net assets as compared to gains of $269 million in the third quarter 2013. The translation losses were partially offset by net gains of $73 million in the third quarter 2014 from changes in our defined benefit plans as compared to losses of $38 million in the third quarter 2013. The translation losses in third quarter 2014 are primarily the result of a relative weakening of our major foreign currencies as compared to the U.S. Dollar, versus a relative strengthening in the prior year period.
Other comprehensive loss attributable to Xerox for the nine months ended September 30, 2014 was $449 million as compared to $50 million in the prior year period. The increased loss of $399 million was primarily due to losses of $401 million in the nine months ended September 30, 2014 from the translation of our foreign currency denominated net assets as compared to losses of $178 million the prior year period. Other comprehensive loss also included losses of $81 million from changes in our defined benefit plans as compared to gains of $121 million in the prior year period. The translation losses in 2014 and 2013 are primarily the result of a weakening of our major foreign currencies as compared to the U.S. Dollar in both periods.
Refer to Note 14 - Employee Benefit Plans, in the Condensed Consolidated Financial Statements, for additional information regarding net changes in our defined benefit plans and related losses and gains.

Segment Review
 
Three Months Ended September 30,
(in millions)
Equipment Sales Revenue
 
Annuity Revenue
 
Total
Revenue
 
% of Total
Revenue
 
Segment
Profit (Loss)
 
Segment
Margin
2014
 
 
 
 
 
 
 
 
 
 
 
Services
$
120

 
$
2,828

 
$
2,948

 
57
%
 
$
262

 
8.9
 %
Document Technology
599

 
1,430

 
2,029

 
40
%
 
285

 
14.0
 %
Other
29

 
114

 
143

 
3
%
 
(85
)
 
(59.4
)%
Total
$
748

 
$
4,372

 
$
5,120

 
100
%
 
$
462

 
9.0
 %
 
 
 
 
 
 
 
 
 
 
 
 
2013
 
 
 
 
 
 
 
 
 
 
 
Services
$
132

 
$
2,800

 
$
2,932

 
56
%
 
$
292

 
10.0
 %
Document Technology
647

 
1,512

 
2,159

 
41
%
 
261

 
12.1
 %
Other
31

 
113

 
144

 
3
%
 
(56
)
 
(38.9
)%
Total
$
810

 
$
4,425

 
$
5,235

 
100
%
 
$
497

 
9.5
 %


Xerox 2014 Form 10-Q
40





 
Nine Months Ended September 30,
(in millions)
Equipment Sales Revenue
 
Annuity Revenue
 
Total
Revenue
 
% of Total
Revenue
 
Segment
Profit (Loss)
 
Segment
Margin
2014
 
 
 
 
 
 
 
 
 
 
 
Services
$
364

 
$
8,488

 
$
8,852

 
57
%
 
$
769

 
8.7
 %
Document Technology
1,789

 
4,410

 
6,199

 
40
%
 
841

 
13.6
 %
Other
91

 
358

 
449

 
3
%
 
(211
)
 
(47.0
)%
Total
$
2,244

 
$
13,256

 
$
15,500

 
100
%
 
$
1,399

 
9.0
 %
 
 
 
 
 
 
 
 
 
 
 
 
2013
 
 
 
 
 
 
 
 
 
 
 
Services
$
357

 
$
8,430

 
$
8,787

 
56
%
 
$
865

 
9.8
 %
Document Technology
1,937

 
4,620

 
6,557

 
41
%
 
692

 
10.6
 %
Other
95

 
354

 
449

 
3
%
 
(186
)
 
(41.4
)%
Total
$
2,389

 
$
13,404

 
$
15,793

 
100
%
 
$
1,371

 
8.7
 %

Services
Our Services segment comprises three service offerings: Business Process Outsourcing (BPO), Document Outsourcing (DO) and Information Technology Outsourcing (ITO).
Revenue
 
 
Three Months Ended
September 30,
 
 
 
Nine Months Ended
September 30,
 
 
(in millions)
 
2014
 
2013
 
Change
2014
 
2013
 
Change
Business Processing Outsourcing
 
$
1,786

 
$
1,751

 
2
 %
 
$
5,333

 
$
5,316

 
%
Document Outsourcing
 
832

 
828

 
 %
 
2,515

 
2,448

 
3
%
Information Technology Outsourcing
 
376

 
389

 
(3
)%
 
1,143

 
1,148

 
%
Less: Intra-segment elimination
 
(46
)
 
(36
)
 
28
 %
 
(139
)
 
(125
)
 
11
%
Total Services Revenue
 
$
2,948

 
$
2,932

 
1
 %
 
$
8,852

 
$
8,787

 
1
%
_______________
Note: The 2013 BPO and ITO revenues have been revised to conform to the 2014 presentation of revenues.

Third quarter 2014 Services revenue of $2,948 million was 57% of total revenue and increased 1% from third quarter 2013, with a 1-percentage point positive impact from currency.
BPO revenue increased 2% and represented 60% of total Services revenue. Increased growth from acquisitions along with growth in commercial healthcare, litigation services, commercial European BPO and portions of government healthcare, were partially offset by declines in portions of the customer care and government and transportation. In addition, the anticipated run-off of the student loan business and the Texas Medicaid contract had a combined 3.6-percentage point negative impact on BPO revenue growth in the quarter and a 2.1-percentage point negative impact on total Services revenue.
In third quarter 2014, BPO revenue mix across the major business areas was as follows: commercial 46%; government and transportation 24%; commercial healthcare 18%; and government healthcare 12%.
DO revenue was flat and represented 28% of total Services revenue. Growth in the partner print services offerings was offset by declines in other markets.
ITO revenue decreased 3% and represented 12% of total Services revenue. Revenue ramp from lower prior period signings was more than offset by lost business, as we have become more selective in our participation in the ITO market with our main focus on margin improvement.

Xerox 2014 Form 10-Q
41






Services revenue for the nine months ended September 30, 2014 of $8,852 million was 57% of total revenue and increased 1% compared to the prior year period, with a 1-percentage point positive impact from currency.
BPO revenue remained flat and represented 59% of total Services revenue. Growth in commercial healthcare, litigation services and commercial European BPO along with growth from acquisitions, were partially offset by declines in portions of the government healthcare, customer care and government and transportation businesses. The anticipated run-off of the student loan business and the Texas Medicaid contract had a combined 2.3-percentage point negative impact on BPO revenue growth in the nine months ended September 30, 2014 and a 1.4-percentage point negative impact on total Services revenue growth.
BPO revenue mix for the nine months ended September 30, 2014 across the major business areas was as follows: commercial 46%; government and transportation 24%; commercial healthcare 17%; and government healthcare 13%.
DO revenue increased 3% and represented 28% of total Services revenue. DO growth was driven primarily by our partner print services offerings and improvement in Europe, slightly offset by declines in other markets.
ITO revenue was flat and represented 13% of total Services revenue. ITO revenue ramp from lower prior period signings and strength in our healthcare offerings were offset by lost business as we have become more selective in our participation in the ITO market with our main focus on margin improvement.

Fourth quarter 2014 Services revenue growth is expected to be flat to up 1% with about a point of negative currency impact. Full year 2014 Services revenue growth is expected to be up about 1%.

Segment Margin

Third quarter 2014 Services segment margin of 8.9% decreased 1.1-percentage points from third quarter 2013 driven by a gross margin decline of 1.1-percentage points. Margin improvements in the commercial healthcare, human resources and commercial European businesses were more than offset by declines in the government healthcare, ITO and government and transportation businesses. Productivity improvements and restructuring benefits were more than offset by continued higher but improving expenses associated with our government healthcare Medicaid platform, ITO contract actions to improve margins, higher compensation expenses, and price declines that were consistent with prior periods.

Services segment margin for the nine months ended September 30, 2014 of 8.7% decreased 1.1-percentage points from the prior year period, driven by a gross margin decline of 1.2-percentage points, as margin improvements in DO, commercial healthcare, human resources and commercial European businesses were more than offset by decreased margin in government healthcare and government and transportation. Productivity improvements and restructuring benefits were not enough to offset higher expenses associated with our government healthcare Medicaid and Health Insurance Exchange (HIX) platforms and net non-cash impairment charges for the HIX platform, higher compensation expenses, the anticipated run-off of the student loan business and price declines that were consistent with prior periods. The net non-cash HIX platform impairment charges had a 0.2-percentage point negative impact on segment margin.

Fourth quarter 2014 Services segment margin is expected to improve sequentially to approximately 9% to 10%, but will result in a full year Services segment margin of approximately 1.0-percentage points lower as compared to 2013. Longer term, we expect to continue to take actions to improve our mix to higher value offerings while continuing to drive productivity and cost structure improvements.

Xerox 2014 Form 10-Q
42





Metrics
Pipeline: Our total Services sales pipeline grew 7% over the third quarter 2013. This sales pipeline includes the Total Contract Value (TCV) of new business opportunities that potentially could be contracted within the next six months and excludes business opportunities with estimated annual recurring revenue in excess of $100 million.
Signings: Signings are defined as estimated future revenues from contracts signed during the period, including renewals of existing contracts. Third quarter 2014 Services signings were $2.3 billion in TCV.
Signings were as follows:
(in billions)
 
Three Months Ended
September 30, 2014
 
Nine Months Ended
September 30, 2014
BPO
 
$
1.4

 
$
5.5

DO
 
0.7

 
2.0

ITO
 
0.2

 
0.5

Total Signings
 
$
2.3

 
$
8.0


Signings decreased 21% as compared to third quarter 2013, with ITO decreasing at a higher rate than BPO and DO. The decrease was driven by a lower level of renewal decision opportunities than in third quarter 2013 and lower new business signings which were partially impacted by customer decision delays and a decrease in the average contract length. Signings on a trailing twelve month (TTM) basis decreased 17% in relation to the comparable prior year period. New business annual recurring revenue (ARR) and non-recurring revenue (NRR) decreased 18% from third quarter 2013 and decreased 6% on a TTM basis. The above DO signings amount does not include signings from our partner print services offerings.
Note: TCV is the estimated total revenue for future contracts for the pipeline or signed contracts for signings, as applicable.
Renewal Rate (BPO and ITO): Renewal rate is defined as the ARR on contracts that are renewed during the period as a percentage of ARR on all contracts on which a renewal decision was made during the period. Third quarter 2014 contract renewal rate for BPO and ITO contracts was 82%, which was moderately below our target range of 85%-90% driven by ITO. Total renewal decision opportunities were significantly lower than in the third quarter 2013.
Document Technology
Our Document Technology segment includes the sale of products and supplies, as well as the associated maintenance and financing of those products.
Revenue
 
 
Three Months Ended
September 30,
 
Change
 
Nine Months Ended
September 30,
 
Change
(in millions)
 
2014
 
2013
 
2014
 
2013
 
Equipment sales
 
$
599

 
$
647

 
(7
)%
 
$
1,789

 
$
1,937

 
(8
)%
Annuity revenue
 
1,430

 
1,512

 
(5
)%
 
4,410

 
4,620

 
(5
)%
Total Revenue
 
$
2,029

 
$
2,159

 
(6
)%
 
$
6,199

 
$
6,557

 
(5
)%

Xerox 2014 Form 10-Q
43





Third quarter 2014 Document Technology revenue of $2,029 million decreased 6% from third quarter 2013, with no impact from currency. Document Technology revenues exclude Document Outsourcing. Inclusive of Document Outsourcing, third quarter 2014 aggregate document-related revenue decreased 4% from third quarter 2013. Document Technology segment revenue results included the following:
Equipment sales revenue decreased by 7% from third quarter 2013 with no impact from currency. The decrease in equipment sales reflects weakness in entry products due to product launch timing, weakness in developing markets, the continued migration of customers to our growing partner print services offering (included in our Services segment), which impacts both the entry and mid-range products, and overall price declines that were within our historical range of 5% to 10%.
Annuity revenue decreased by 5% from third quarter 2013, including a 1-percentage point positive impact from currency. Third quarter 2013 Annuity revenue included a $25 million gain in Financing revenue from the sale of finance receivables in that quarter. The overall decrease in Financing revenue from third quarter 2013 contributed 2-percentage points to the Annuity revenue decline and 1-percentage point to the overall Document Technology revenue decline, and reflects the impact of the gain as well as a lower receivables balance due to lower originations and prior finance receivables sales. The remainder of the decrease in Annuity revenue reflects a modest decline in total pages, weakness in entry products due to lower supplies demand, and continued migration of customers to our partner print services offering (included in our Services segment).
Document Technology revenue mix was 56% mid-range, 24% high-end and 20% entry, consistent with recent quarters.
Document Technology revenue for the nine months ended September 30, 2014 of $6,199 million decreased 5% from the prior year period, including a 1-percentage point positive impact from currency. Document Technology revenue excludes DO. Inclusive of DO, aggregate document-related revenue for the nine months ended September 30, 2014 decreased 3% from the prior year period. Document Technology segment revenue results included the following:
Equipment sales revenue decreased by 8% from the prior year period with no impact from currency. The decrease in equipment sales reflects weakness in entry products due to product launch timing, the continued migration of customers to our growing partner print services offering (included in our Services segment), weakness in developing markets and price declines of approximately 5%. 2013 was favorably impacted by the ConnectKey mid-range product launch and entry production product launches, which included several large account sales.
Annuity revenue decreased by 5% from the prior year period, with no impact from currency. The decrease reflects a modest decline in total pages, weakness in developing markets and entry products due to product launch timing, a continued decline in financing revenue as a result of prior period sales of finance receivables and lower receivables balance due to lower originations. The overall decrease in Financing revenue from the prior year period contributed 2-percentage points to the Annuity revenue decline and no impact to the overall Document Technology revenue decline. Annuity revenue is also impacted by the continued migration of customers to our partner print services offering (included in our Services segment).
Document Technology revenue mix was 57% mid-range, 23% high-end and 20% entry, consistent with recent quarters.
Total revenue declines are expected to remain at the mid-single digit level for the Document Technology segment. The 2014 expected revenue decline for the Document Technology segment is consistent with the trend we have experienced for this segment over the past two years, as we continue to transform the company from a technology-based equipment company to a document outsourcing services-based entity and customers continue to migrate their business to more services-based offerings. These services-based offerings are reported within our Services segment. This business is also heavily impacted by price and page declines. Consistent with this trend, annual revenue declines are expected to continue in future years. 

Xerox 2014 Form 10-Q
44





Segment Margin

Third quarter 2014 Document Technology segment margin of 14.0% increased by 1.9-percentage points from third quarter 2013, driven by a 0.8-percentage point increase in gross margin. Benefits from restructuring and cost initiatives, lower pension expense, favorable currency on Yen-based purchases and revenue mix more than offset price declines and the impact of the prior year finance receivable gain. SAG and RD&E decreased as a percent of revenue, as benefits from restructuring and productivity improvements and lower pension expense more than offset the impact of overall lower revenues.

Document Technology segment margin for the nine months ended September 30, 2014 of 13.6% increased by 3-percentage points from the prior year period driven by a 1.4-percentage point increase in gross margin as the benefits from restructuring and cost initiatives, lower pension expense, and favorable currency on Yen-based purchases and revenue mix more than offset moderate price declines and the impact of the prior year finance receivable gain. SAG and RD&E decreased as a percent of revenue as benefits from restructuring, productivity improvements and lower pension and settlement losses more than offset the impact of overall lower revenues.

As a result of continued productivity improvements as well as the continued benefits from pensions and currency, we expect Document Technology segment margin to remain strong and be above 13% for the full-year 2014. We continue to maintain our focus on productivity and cost improvements in light of the expected decline in revenues.
Total Installs (Document Technology and Document Outsourcing1)
Install activity includes installations for document outsourcing and Xerox-branded products shipped to Global Imaging Systems. Details by product groups is shown below:
Installs for the third quarter 2014:
Entry:
15% decrease in color printers.
20% decrease in color multifunction devices.
20% decrease in black-and-white multifunction devices.

Several new entry products were launched in third quarter 2014 and additional products are being launched in fourth quarter 2014. The timing of these launches contributed to the activity declines along with higher declines in developing markets.

Mid-Range:
Mid-range color flat with growth in office multifunction devices offset by declines in entry production devices.
8% decrease in mid-range black-and-white with consistent declines across office multifunction devices and entry production devices.

High-End:
24% decrease in high-end color systems. Excluding Fuji Xerox digital front-end (DFE) sales, high-end color installs increased 3% with growth in the new Versant product, the C75 and J75 color press products and the Impika products.
1% increase in high-end black-and-white systems, with growth across the Nuvera product line partially offset by decreased demand across the DocuPrint product line.

Xerox 2014 Form 10-Q
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Installs for the nine months ended September 30, 2014:
Entry:
3% decrease in color printers.
7% decrease in color multifunction devices.
22% decrease in black-and-white multifunction devices.

The timing of product launches in 2014 contributed to the activity declines along with higher declines in developing markets. Additional products are being launched in the fourth quarter 2014.

Mid-Range:
1% increase in mid-range color devices.
15% decrease in mid-range black-and-white devices driven primarily by developing markets.

High-End:
14% decrease in high-end color systems. Excluding Fuji Xerox DFE sales, high-end color installs increased 5% with growth in iGen offset by declines in entry product color and Color Press which reflects the lapping of product launches in second quarter 2013.
10% decrease in high-end black-and-white systems, reflecting decreased demand across our DocuPrint and Nuvera product lines.
Note: Install activity percentages include installations for DO and the Xerox-branded product shipments to Global Imaging Systems. Descriptions of “Entry”, “Mid-range” and “High-end” are defined in Note 3 - Segment Reporting, in the Condensed Consolidated Financial Statements.
____________________
(1)
Revenues from DO installations are reported in our Services segment.
Other
Revenue

Third quarter 2014 Other revenue of $143 million decreased 1% from third quarter 2013, with no impact from currency. The decrease is due primarily to lower wide format revenues. After the aforementioned sale of our N.A. and European Paper distribution businesses, total paper revenue (all within developing markets) comprised approximately one third of the third quarter 2014 Other segment revenue.

Other revenue for the nine months ended September 30, 2014 of $449 million remained flat year over year with no impact from currency. Lower wide format and licensing revenues were partially offset by higher sales of electronic presentation systems. After the aforementioned sales of our N.A. and European Paper distribution businesses, total paper revenue (all within developing markets) comprised approximately one third of the nine months ended September 30, 2014 Other segment revenue.
 
Segment Loss

Third quarter 2014 Other segment loss of $85 million increased $29 million from third quarter 2013, primarily driven by lower gains from the sale of surplus U.S. properties and higher legal reserves. Non-financing interest expense, as well as all Other expenses, net (excluding Deferred compensation investment gains) are reported within the Other segment.

Other segment loss for the nine months ended September 30, 2014 of $211 million increased $25 million from the prior year period, primarily driven by lower gains from the sale of surplus properties, higher legal reserves and lower licensing revenues. Partially offsetting this was a gain on the sale of a surplus facility in Latin America in the first quarter 2014. Non-financing interest expense, as well as all Other expenses, net (excluding Deferred compensation investment gains and losses) are reported within the Other segment.

Xerox 2014 Form 10-Q
46





Discontinued Operations



Detailed below is our segment results restated for Discontinued Operations.
 
 
2013
 
2014
(in millions)
 
Q1
 
Q2
 
Q3
 
Q4
 
YTD
 
Q1
 
Q2
Services segment revenue
 
$
2,909

 
$
2,946

 
$
2,932

 
$
3,027

 
$
11,814

 
$
2,912

 
$
2,992

Other segment revenue
 
138

 
167

 
144

 
170

 
619

 
142

 
164

Total performance revenue
 
5,182

 
5,376

 
5,235

 
5,548

 
21,341

 
5,099

 
5,281

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Services segment profit
 
$
272

 
$
301

 
$
292

 
$
290

 
$
1,155

 
$
250

 
$
257

Other Segment Profit
 
(69
)
 
(61
)
 
(56
)
 
(35
)
 
(221
)
 
(51
)
 
(75
)
Total segment profit
 
390

 
484

 
497

 
529

 
1,900

 
449

 
488

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Services segment margin
 
9.4
 %
 
10.2
 %
 
10.0
 %
 
9.6
 %
 
9.8
 %
 
8.6
 %
 
8.6
 %
Other Segment margin
 
(50.0
)%
 
(36.5
)%
 
(38.9
)%
 
(20.6
)%
 
(35.7
)%
 
(35.9
)%
 
(45.7
)%
Total segment margin
 
7.5
 %
 
9.0
 %
 
9.5
 %
 
9.5
 %
 
8.9
 %
 
8.8
 %
 
9.2
 %

Capital Resources and Liquidity
As of September 30, 2014 and December 31, 2013, total cash and cash equivalents were $1,015 million and $1,764 million, respectively. The decrease in cash from year-end is largely due to the use of cash for acquisitions and the repayment of Senior Notes in the second quarter 2014. At September 30, 2014 and December 31, 2013, Commercial Paper Program borrowings were $0 million, respectively, and there were no borrowings for either period under our letters of credit under our $2 billion Credit Facility.
Cash Flow Analysis
The following table summarizes our cash and cash equivalents:
 
Nine Months Ended
September 30,
 
Change
(in millions)
2014
 
2013
 
Net cash provided by operating activities
$
1,206

 
$
1,407

 
$
(201
)
Net cash used in investing activities
(574
)
 
(399
)
 
(175
)
Net cash used in financing activities
(1,327
)
 
(1,302
)
 
(25
)
Effect of exchange rate changes on cash and cash equivalents
(54
)
 
(4
)
 
(50
)
Decrease in cash and cash equivalents
(749
)
 
(298
)
 
(451
)
Cash and cash equivalents at beginning of period
1,764

 
1,246

 
518

Cash and Cash Equivalents at End of Period
$
1,015

 
$
948

 
$
67

Cash Flows from Operating Activities
Net cash provided by operating activities was $1,206 million for the nine months ended September 30, 2014. The $201 million decrease in operating cash from the prior year period was primarily due to the following:
$418 million decrease from finance receivables primarily related to the impact from prior period sales of receivables partially offset by higher net run-off. See "Sales of Finance Receivables" section for further discussion.
$44 million decrease due to higher contributions to our defined benefit pension plans.
$161 million increase in accounts payable and accrued compensation primarily related to the timing of accounts payable payments.
$45 million increase primarily due to higher inventory growth in 2013 to support the ConnectKey product launch.
$35 million increase from lower spending for product software and up-front costs for outsourcing services.
$33 million increase from accounts receivable primarily due to the timing of collections partially offset by the impact from quarterly revenue changes.


Xerox 2014 Form 10-Q
47








We continue to expect that cash flows from operations will be between $1.8 and $2.0 billion for 2014, which includes the adverse impact of prior period sales of finance receivables of approximately $400 million. No sales of finance receivables are planned for 2014.

Cash Flows from Investing Activities
Net cash used in investing activities was $574 million for the nine months ended September 30, 2014. The $175 million increase in the use of cash from the prior year period was primarily due to the following:
$151 million increase in acquisitions. 2014 acquisitions include ISG Holdings, Inc. for $225 million, Invoco Holding GmbH for $54 million, Consilience Software, Inc. for $25 million and one smaller acquisition for $2 million. 2013 acquisitions include Zeno Office Solutions, Inc. for $59 million, Impika for $53 million and four smaller acquisitions totaling $43 million.
$22 million increase from higher capital expenditures (including internal use software).
Cash Flows from Financing Activities
Net cash used in financing activities was $1,327 million for the nine months ended September 30, 2014. The $25 million increase in the use of cash from the prior year period was primarily due to the following:
$558 million increase from share repurchases.
$47 million increase in the use of cash due to lower proceeds from the issuance of common stock under our stock option plans.
$25 million increase due to higher common stock dividends of $17 million as well as distributions to noncontrolling interests of $8 million.
$596 million decrease from net debt activity. 2014 reflects payments of $1,050 million on Senior Notes offset by net proceeds of $700 million from the issuance of Senior Notes. 2013 reflects payments of $1 billion on Senior Notes offset by net proceeds of $39 million from the sale and capital leaseback of a building in the U.S.
Customer Financing Activities and Debt
The following represents our Total finance assets, net associated with our lease and finance operations:
(in millions)
 
September 30, 2014
 
December 31, 2013
Total Finance receivables, net(1)
 
$
4,261

 
$
4,530

Equipment on operating leases, net
 
526

 
559

Total Finance Assets, net(2)
 
$
4,787

 
$
5,089

___________________________ 
(1)
Includes (i) billed portion of finance receivables, net, (ii) finance receivables, net and (iii) finance receivables due after one year, net as included in our Condensed Consolidated Balance Sheets.
(2)
The change from December 31, 2013 includes a decrease of $178 million due to currency across all Finance Assets, with the remainder due primarily to repayments exceeding new originations.
Our lease contracts permit customers to pay for equipment over time rather than at the date of installation; therefore, we maintain a certain level of debt (that we refer to as financing debt) to support our investment in these lease contracts, which are reflected in Total Finance assets, net. For this financing aspect of our business, we maintain an assumed 7:1 leverage ratio of debt to equity as compared to our finance assets. Based on this leverage, the following represents the breakdown of total debt between financing debt and core debt:
(in millions)
 
September 30, 2014
 
December 31, 2013
Financing debt(1)
 
$
4,189

 
$
4,453

Core debt
 
3,471

 
3,568

Total Debt
 
$
7,660

 
$
8,021

____________________________
(1)
Financing debt includes $3,728 million and $3,964 million as of September 30, 2014 and December 31, 2013, respectively, of debt associated with Total finance receivables, net and is the basis for our calculation of “Equipment financing interest” expense. The remainder of the financing debt is associated with Equipment on operating leases.

Xerox 2014 Form 10-Q
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The following summarizes the components of our debt:
(in millions)
 
September 30, 2014
 
December 31, 2013
Principal debt balance(1)
 
$
7,640

 
$
7,979

Net unamortized discount
 
(55
)
 
(58
)
Fair Value Adjustments(2)
 
 
 
 
     - terminated swaps
 
75

 
100

     - current swaps
 

 

Total Debt
 
$
7,660

 
$
8,021

____________________________
(1)
Includes Notes Payable of $2 million as of September 30, 2014 and $5 million as of December 31, 2013.
(2)
Fair value adjustments include the following - (i) fair value adjustments to debt associated with terminated interest rate swaps, which are being amortized to interest expense over the remaining term of the related notes; and (ii) changes in fair value of hedged debt obligations attributable to movements in benchmark interest rates. Hedge accounting requires hedged debt instruments to be reported inclusive of any fair value adjustment.

Credit Facility
On March 18, 2014, we entered into an Amended and Restated Credit Agreement that extended the maturity date of our $2.0 billion unsecured revolving Credit Facility to March 18, 2019 from December 2016. The amendment also included modest improvements in pricing and minor changes in the composition of the group of lenders. The amended and restated Credit Facility retains certain provisions from the existing Credit Facility including the $300 million letter of credit sub-facility and the accordion feature that would allow us to increase (from time to time, with willing lenders) the overall size of the facility up to an aggregate amount not to exceed $2.75 billion. We also have the right to request a one year extension on each of the first and second anniversary of the amendment date.

Refer to Note 11 - Debt in the Condensed Consolidated Financial Statements for additional information.

Capital Market Activity - Senior Notes

In May 2014, we issued $400 million of 2.8% Senior Notes due 2020 (the "2020 Senior Notes") at 99.956% of par and $300 million of 3.8% Senior Notes due 2024 (the "2024 Senior Notes") at 99.669% of par, resulting in aggregate net proceeds of approximately $700 million. Interest on the Senior Notes are payable semi-annually. In connection with the issuances of these Senior Notes, debt issuance costs of approximately $5 million were deferred. The proceeds were used for general corporate purposes which included repayment of a portion of our outstanding borrowings.

Refer to Note 11 - Debt, in the Condensed Consolidated Financial Statements for additional information.

Sales of Accounts Receivable

Accounts receivable sales arrangements are utilized in the normal course of business as part of our cash and liquidity management. We have facilities in the U.S., Canada and several countries in Europe that enable us to sell to third-parties, on an on-going basis, certain accounts receivables without recourse. The accounts receivables sold are generally short-term trade receivables with payment due dates of less than 60 days.

Accounts receivables sales were as follows:
 
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
(in millions)
 
2014
 
2013
 
2014
 
2013
Accounts receivable sales
 
$
696

 
$
814

 
$
2,244

 
$
2,587

Deferred proceeds
 
94

 
125

 
314

 
384

Loss on sales of accounts receivable
 
4

 
4

 
12

 
13

Estimated decrease to operating cash flows(1)
 
(22
)
 
(75
)
 
(42
)
 
(42
)
____________________________ 
(1)
Represents the difference between current and prior period receivable sales adjusted for the effects of: (i) the deferred proceeds, (ii) collections prior to the end of the quarter, and (iii) currency.

Xerox 2014 Form 10-Q
49





Refer to Note 6 - Accounts Receivable, Net in the Condensed Consolidated Financial Statements for additional information.

Sales of Finance Receivables

In the third and fourth quarters of 2013 and 2012, we transferred our entire interest in certain groups of lease finance receivables to third-party entities. The transfers were accounted for as sales and resulted in the derecognition of the lease receivables with a net carrying value of $676 million and $682 million, respectively, and associated pre-tax gains of $40 million and $44 million, respectively. In 2013, the pre-tax gains were $25 million in the third quarter and $15 million in the fourth quarter. We continue to service the sold receivables and record servicing fee income over the expected life of the associated receivables.

The net impact on operating cash flows from these transactions for the periods presented is summarized below:
 
 
Three Months Ended
September 30,
 
Nine Months Ended
September 30,
(in millions)
 
2014
 
2013
 
2014
 
2013
Net cash received for sales of finance receivables (1)
 
$

 
$
384

 
$

 
$
384

Impact from prior sales of finance receivables(2)
 
(125
)
 
(84
)
 
(411
)
 
(258
)
Collections on beneficial interest
 
23

 
16

 
74

 
43

Estimated (Decrease) Increase to Operating Cash Flows
 
$
(102
)
 
$
316

 
$
(337
)
 
$
169

______________ 
(1)
Net of beneficial interest, fees and expenses.
(2)
Represents cash that would have been collected had we not sold finance receivables.
Refer to Note 7 - Finance Receivables, Net in the Condensed Consolidated Financial Statements for additional information.
Liquidity and Financial Flexibility

We manage our worldwide liquidity using internal cash management practices, which are subject to (1) the statutes, regulations and practices of each of the local jurisdictions in which we operate, (2) the legal requirements of the agreements to which we are a party and (3) the policies and cooperation of the financial institutions we utilize to maintain and provide cash management services.

Our principal debt maturities are in line with historical and projected cash flows and are spread over the next ten years as follows (in millions):
Year
 
Amount
2014 Q4
 
$
15

2015
 
1,300

2016
 
991

2017
 
1,032

2018
 
1,020

2019
 
1,158

2020
 
407

2021
 
1,067

2022
 
300

2023 and thereafter
 
350

Total
 
$
7,640


Xerox 2014 Form 10-Q
50





Treasury Stock
During the third quarter 2014, we repurchased 19.0 million shares for an aggregate cost of $251 million, including fees. Through October 27, 2014, we repurchased an additional 10.4 million shares at an aggregate cost of $133.7 million, including fees, for a cumulative total of 564.8 million shares at a cost of $6.3 billion, including fees.
In the third quarter 2014, we increased our expected full year 2014 total share repurchases from approximately $700 million, previously disclosed, to approximately $1.0 billion.

Financial Risk Management
We are exposed to market risk from changes in foreign currency exchange rates and interest rates, which could affect operating results, financial position and cash flows. We manage our exposure to these market risks through our regular operating and financing activities and, when appropriate, through the use of derivative financial instruments. These derivative financial instruments are utilized to hedge economic exposures, as well as to reduce earnings and cash flow volatility resulting from shifts in market rates. We enter into limited types of derivative contracts, including interest rate swap agreements, foreign currency spot, forward and swap contracts and net purchased foreign currency options to manage interest rate and foreign currency exposures. Our primary foreign currency market exposures include the Yen, Euro and Pound Sterling. The fair market values of all our derivative contracts change with fluctuations in interest rates and/or currency rates and are designed so that any changes in their values are offset by changes in the values of the underlying exposures. Derivative financial instruments are held solely as risk management tools and not for trading or speculative purposes.
We are required to recognize all derivative instruments as either assets or liabilities at fair value in the balance sheet. As permitted, certain of these derivative contracts have been designated for hedge accounting treatment. Certain of our derivatives that do not qualify for hedge accounting are effective as economic hedges. These derivative contracts are likewise required to be recognized each period at fair value and therefore do result in some level of volatility. The level of volatility will vary with the type and amount of derivative hedges outstanding, as well as fluctuations in the currency and interest rate markets during the period. The related cash flow impacts of all of our derivative activities are reflected as cash flows from operating activities.
By their nature, all derivative instruments involve, to varying degrees, elements of market and credit risk. The market risk associated with these instruments resulting from currency exchange and interest rate movements is expected to offset the market risk of the underlying transactions, assets and liabilities being hedged. We do not believe there is significant risk of loss in the event of non-performance by the counterparties associated with these instruments because these transactions are executed with a diversified group of major financial institutions. Further, our policy is to deal with counterparties having a minimum investment grade or better credit rating. Credit risk is managed through the continuous monitoring of exposures to such counterparties.
The current market events have not required us to materially modify or change our financial risk management strategies with respect to our exposures to interest rate and foreign currency risk. Refer to Note 12 – Financial Instruments in the Condensed Consolidated Financial Statements for further discussion and information on our financial risk management strategies.

Non-GAAP Financial Measures
We have reported our financial results in accordance with generally accepted accounting principles (GAAP). In addition, we have discussed the non-GAAP measures described below. A reconciliation of these non-GAAP financial measures to the most directly comparable financial measures calculated and presented in accordance with GAAP are set forth below.
These non-GAAP financial measures should be viewed in addition to, and not as a substitute for, the Company’s reported results prepared in accordance with GAAP.
Adjusted Earnings Measures
To better understand the trends in our business, we believe it is necessary to adjust the following amounts determined in accordance with GAAP to exclude the effects of certain items as well as their related income tax effects.
Net income and Earnings per share (EPS)

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Effective tax rate
Our adjustments are limited to the amortization of intangible assets which is driven by our acquisition activity which can vary in size, nature and timing as compared to other companies within our industry and from period to period. Accordingly, due to the incomparability of acquisition activity among companies and from period to period, we believe exclusion of the amortization associated with intangible assets acquired through our acquisitions allows investors to better compare and understand our results. The use of intangible assets contributed to our revenues earned during the periods presented and will contribute to our future period revenues as well. Amortization of intangible assets will recur in future periods.
We also calculate and utilize an operating income and margin earnings measure by adjusting our pre-tax income and margin amounts to exclude certain expenses. In addition to the above excluded item, operating income and margin also exclude Other expenses, net as well as Restructuring and asset impairment charges. Other expenses, net is primarily composed of non-financial interest expense and other non-operating costs and expenses. Restructuring and asset impairment charges consist of costs primarily related to severance and benefits for employees pursuant to formal restructuring and workforce reduction plans. Such charges are expected to yield future benefits and savings with respect to our operational performance. We exclude these amounts in order to evaluate our current and past operating performance and to better understand the expected future trends in our business.
Management believes that these non-GAAP financial measures provide an additional means of analyzing the current periods’ results against the corresponding prior periods’ results. However, the following non-GAAP financial measures should be viewed in addition to, and not as a substitute for, the Company’s reported results prepared in accordance with GAAP. Our non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. Our management regularly uses our supplemental non-GAAP financial measures internally to understand, manage and evaluate our business and make operating decisions. These non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Compensation of our executives is based in part on the performance of our business based on these non-GAAP measures.

A reconciliation of these non-GAAP financial measures and the most directly comparable measures calculated and presented in accordance with GAAP are set forth on the following tables:

Net Income and EPS reconciliation:
 
 
Three Months Ended
September 30, 2014
 
Three Months Ended
September 30, 2013
 
Nine Months Ended
September 30, 2014
 
Nine Months Ended
September 30, 2013
(in millions; except per share amounts)
 
Net  Income
 
EPS
 
Net  Income
 
EPS
 
Net  Income
 
EPS
 
Net  Income
 
EPS
As Reported(1)
 
$
267

 
$
0.22

 
$
287

 
$
0.22

 
$
816

 
$
0.68

 
$
875

 
$
0.68

Adjustments:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Amortization of intangible assets
 
53

 
0.05

 
52

 
0.04

 
157

 
0.13

 
154

 
0.12

Adjusted
 
$
320

 
$
0.27

 
$
339

 
$
0.26

 
$
973

 
$
0.81

 
$
1,029

 
$
0.80

Weighted average shares for adjusted EPS(2)
 
 
 
1,192

 
 
 
1,286

 
 
 
1,208

 
 
 
1,284

Fully diluted shares at end of period(3)
 
 
 
1,185

 
 
 
 
 
 
 
1,185

 
 
 
 
 ____________________________
(1)
Net income and EPS from continuing operations attributable to Xerox.
(2)
Average shares for the calculation of adjusted EPS include 27 million of shares associated with the Series A convertible preferred stock and therefore the related quarterly dividend was excluded.
(3)
Represents common shares outstanding at September 30, 2014, as well as shares associated with our Series A convertible preferred stock plus dilutive potential common shares as used for the calculation of diluted earnings per share for the third quarter 2014.

Xerox 2014 Form 10-Q
52





Effective Tax reconciliation:
 
Three Months Ended
September 30, 2014
 
 
 
Three Months Ended
September 30, 2013
 
 
 
Nine Months Ended
September 30, 2014
 
 
 
Nine Months Ended
September 30, 2013
 
 
(in millions)
Pre-Tax
Income
 
Income Tax
Expense
 
Effective
Tax Rate
 
Pre-Tax Income
 
Income Tax
Expense
 
Effective
Tax Rate
 
Pre-Tax
Income
 
Income Tax
Expense
 
Effective
Tax Rate
 
Pre-Tax Income
 
Income Tax
Expense
 
Effective
Tax Rate
As Reported(1)
$
300

 
$
71

 
23.7
%
 
$
334

 
$
85

 
25.4
%
 
$
916

 
$
202

 
22.1
%
 
$
967

 
$
203

 
21.0
%
Adjustments:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Amortization of intangible assets
85

 
32

 
 
 
83

 
31

 
 
 
253

 
96

 
 
 
249

 
95

 
 
Adjusted
$
385

 
$
103

 
26.8
%
 
$
417

 
$
116

 
27.8
%
 
$
1,169

 
$
298

 
25.5
%
 
$
1,216

 
$
298

 
24.5
%
____________________________
(1)
Pre-tax income and Income tax expense from continuing operations attributable to Xerox.
Operating Income / Margin reconciliation:
 
Three Months Ended
September 30, 2014
 
 
 
Three Months Ended
September 30, 2013
 
 
 
Nine Months Ended
September 30, 2014
 
 
 
Nine Months Ended
September 30, 2013
 
 
(in millions)
Profit
 
Revenue
 
Margin
 
Profit
 
Revenue
 
Margin
 
Profit
 
Revenue
 
Margin
 
Profit
 
Revenue
 
Margin
Reported Pre-tax Income(1)
$
300

 
$
5,120

 
5.9
%
 
$
334

 
$
5,235

 
6.4
%
 
$
916

 
$
15,500

 
6.0
%
 
$
967

 
$
15,793

 
6.1
%
Adjustments:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Amortization of intangible assets
85

 
 
 
 
 
83

 
 
 
 
 
253

 
 
 
 
 
249

 
 
 
 
Xerox restructuring charge
28

 
 
 
 
 
35

 
 
 
 
 
93

 
 
 
 
 
60

 
 
 
 
Other expenses, net
73

 
 
 
 
 
38

 
 
 
 
 
179

 
 
 
 
 
115

 
 
 
 
Adjusted Operating Income/Margin
$
486

 
$
5,120

 
9.5
%
 
$
490

 
$
5,235

 
9.4
%
 
$
1,441

 
$
15,500

 
9.3
%
 
$
1,391

 
$
15,793

 
8.8
%
Equity in net income of unconsolidated affiliates
44

 
 
 
 
 
43

 
 
 
 
 
119

 
 
 
 
 
126

 
 
 
 
Business transformation costs
6

 
 
 
 
 

 
 
 
 
 
16

 
 
 
 
 

 
 
 
 
Fuji Xerox restructuring charge
1

 
 
 
 
 
3

 
 
 
 
 
3

 
 
 
 
 
8

 
 
 
 
Litigation matters

 
 
 
 
 

 
 
 
 
 

 
 
 
 
 
(37
)
 
 
 
 
Other expenses, net*
(75
)
 
 
 
 
 
(39
)
 
 
 
 
 
(180
)
 
 
 
 
 
(117
)
 
 
 
 
Segment Profit / Revenue
$
462

 
$
5,120

 
9.0
%
 
$
497

 
$
5,235

 
9.5
%
 
$
1,399

 
$
15,500

 
9.0
%
 
$
1,371

 
$
15,793

 
8.7
%
____________________________
* Includes rounding adjustments.
(1)
Profit and revenue from continuing operations attributable to Xerox.

ITEM 3 — QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
The information set forth under the caption “Financial Risk Management” of this Quarterly Report on Form 10-Q is hereby incorporated by reference in answer to this Item.
 

Xerox 2014 Form 10-Q
53





ITEM 4 — CONTROLS AND PROCEDURES

(a)Evaluation of Disclosure Controls and Procedures
The Company’s management evaluated, with the participation of our principal executive officer and principal financial officer, or persons performing similar functions, the effectiveness of our disclosure controls and procedures, as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as of the end of the period covered by this report. Based on this evaluation, our principal executive officer and principal financial officer have concluded that, as of the end of the period covered by this report, our disclosure controls and procedures were effective to ensure that information we are required to disclose in the reports that we file or submit under the Securities Exchange Act of 1934, as amended, is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms relating to Xerox Corporation, including our consolidated subsidiaries, and was accumulated and communicated to the Company’s management, including the principal executive officer and principal financial officer, or persons performing similar functions, as appropriate to allow timely decisions regarding required disclosure.
 
(b)Changes in Internal Controls
In connection with the evaluation required by paragraph (d) of Rule 13a-15 under the Exchange Act, there was no change identified in our internal control over financial reporting that occurred during the last fiscal quarter that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

PART II — OTHER INFORMATION

ITEM 1 — LEGAL PROCEEDINGS
The information set forth under Note 18 – Contingencies and Litigation contained in the “Notes to Condensed Consolidated Financial Statements” of this Quarterly Report on Form 10-Q is incorporated by reference in answer to this Item.
 
ITEM 1A — RISK FACTORS
Reference is made to the Risk Factors set forth in Part I, Item 1A of our 2013 Annual Report. The Risk Factors remain applicable from our 2013 Annual Report.

ITEM 2 — UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS
(a)
Sales of Unregistered Securities during the Quarter ended September 30, 2014
During the quarter ended September 30, 2014, Registrant issued the following securities in transactions that were not registered under the Securities Act of 1933, as amended (the “Act”).

Semi-Annual Director Fees:
a.
Securities issued on July 15, 2014: Registrant issued 36,844 deferred stock units (DSUs), representing the right to receive shares of Common stock, par value $1 per share, at a future date.
b.
No underwriters participated. The shares were issued to each of the non-employee Directors of Registrant: Richard J. Harrington, William Curt Hunter, Robert J. Keegan, Robert A. McDonald, Charles Prince, Ann N. Reese, Sara Martinez Tucker and Mary Agnes Wilderotter.
c.
The DSUs were issued at a deemed purchase price of $12.645 per DSU (aggregate price $465,892), based upon the market value on the date of issuance, in payment of the semi-annual Director's fees pursuant to Registrant’s 2004 Equity Compensation Plan for Non-Employee Directors.
d.
Exemption from registration under the Act was claimed based upon Section 4(2) as a sale by an issuer not involving a public offering.


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Dividend Equivalent:
a.
Securities issued on July 31, 2014: Registrant issued 4,260 DSUs, representing the right to receive shares of Common stock, par value $1 per share, at a future date.
b.
No underwriters participated. The shares were issued to each of the non-employee Directors of Registrant: Glenn A. Britt, Richard J. Harrington, William Curt Hunter, Robert J. Keegan, Robert A. McDonald, Charles Prince, Ann N. Reese, Sara Martinez Tucker and Mary Agnes Wilderotter.
c.
The DSUs were issued at a deemed purchase price of $12.485 per DSU (aggregate price $53,186), based upon the market value on the date of record, in payment of the dividend equivalents due to DSU holders pursuant to Registrant’s 2004 Equity Compensation Plan for Non-Employee Directors.
d.
Exemption from registration under the Act was claimed based upon Section 4(2) as a sale by an issuer not involving a public offering.
(b)
Issuer Purchases of Equity Securities during the Quarter ended September 30, 2014
Repurchases of Xerox Common Stock, par value $1.00 per share include the following:
Board Authorized Share Repurchase Programs:
 
Total Number of Shares Purchased
 
Average Price Paid per Share(1)
 
Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs(2)
 
Maximum Approximate Dollar Value of Share That May Yet Be Purchased Under the Plans or Programs(2)
July 1 through 31
6,188,100

 
$
12.62

 
6,188,100

 
$
558,186,747

August 1 through 31
5,520,370

 
13.33

 
5,520,370

 
484,623,734

September 1 through 30
7,303,179

 
13.64

 
7,303,179

 
384,979,855

Total
19,011,649

 
 
 
19,011,649

 
 
____________________________
(1)
Exclusive of fees and costs.
(2)
Of the cumulative $6.5 billion of share repurchase authority previously granted by our Board of Directors, exclusive of fees and expenses, approximately $6.1 billion has been used through September 30, 2014. Repurchases may be made on the open market, or through derivative or negotiated transactions. Open-market repurchases will be made in compliance with the Securities and Exchange Commission’s Rule 10b-18, and are subject to market conditions, as well as applicable legal and other considerations.

Repurchases Related to Stock Compensation Programs(1):
 
Total Number of Shares Purchased
 
Average Price Paid per Share(2)
 
Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs
 
Maximum That May Be Purchased under the Plans or Programs
July 1 through 31
3,143,819

 
$
12.38

 
n/a
 
n/a
August 1 through 31
18,448

 
13.04

 
n/a
 
n/a
September 1 through 30
9,658

 
13.81

 
n/a
 
n/a
Total
3,171,925

 
 
 
 
 
 
 ____________________________
(1)
These repurchases are made under a provision in our restricted stock compensation programs for the indirect repurchase of shares through a net-settlement feature upon the vesting of shares in order to satisfy minimum statutory tax-withholding requirements.
(2)Exclusive of fees and costs.


Xerox 2014 Form 10-Q
55





ITEM 6 — EXHIBITS
3(a)
 
Restated Certificate of Incorporation of Registrant filed with the Department of State of New York on February 21, 2013.
 
 
Incorporated by reference to Exhibit 3(a) to Registrant’s Annual Report on Form 10-K dated for the fiscal year ended December 31, 2012.
3(b)
 
By-Laws of Registrant, as amended through May 21, 2009.
 
 
Incorporated by reference to Exhibit 3(b) to Registrant’s Current Report on Form 8-K dated May 21, 2009.
12
 
Computation of Ratio of Earnings to Fixed Charges.
31(a)
 
Certification of CEO pursuant to Rule 13a-14(a) or Rule 15d-14(a).
31(b)
 
Certification of CFO pursuant to Rule 13a-14(a) or Rule 15d-14(a).
32
 
Certification of CEO and CFO pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101.CAL
 
XBRL Taxonomy Extension Calculation Linkbase.
101.DEF
 
XBRL Taxonomy Extension Definition Linkbase.
101.INS
 
XBRL Instance Document.
101.LAB
 
XBRL Taxonomy Extension Label Linkbase.
101.PRE
 
XBRL Taxonomy Extension Presentation Linkbase.
101.SCH
 
XBRL Taxonomy Extension Schema Linkbase.
 

Xerox 2014 Form 10-Q
56





SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
 
XEROX CORPORATION
(Registrant)
 
By:
/S/ JOSEPH H. MANCINI, JR.
 
Joseph H. Mancini, Jr.
Vice President and
Chief Accounting Officer
(Principal Accounting Officer)
Date: October 30, 2014
 

Xerox 2014 Form 10-Q
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EXHIBIT INDEX
 
3(a)
 
Restated Certificate of Incorporation of Registrant filed with the Department of State of New York on February 21, 2013.
 
 
Incorporated by reference to Exhibit 3(a) to Registrant's Annual Report on Form 10-K for the fiscal year ended December 31, 2012.
3(b)
 
By-Laws of Registrant, as amended through May 21, 2009.
 
 
Incorporated by reference to Exhibit 3(b) to Registrant's Current Report on Form 8-K dated May 21, 2009.
12
 
Computation of Ratio of Earnings to Fixed Charges.
31(a)
 
Certification of CEO pursuant to Rule 13a-14(a) or Rule 15d-14(a).
31(b)
 
Certification of CFO pursuant to Rule 13a-14(a) or Rule 15d-14(a).
32
 
Certification of CEO and CFO pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101.CAL
 
XBRL Taxonomy Extension Calculation Linkbase.
101.DEF
 
XBRL Taxonomy Extension Definition Linkbase.
101.INS
 
XBRL Instance Document.
101.LAB
 
XBRL Taxonomy Extension Label Linkbase.
101.PRE
 
XBRL Taxonomy Extension Presentation Linkbase.
101.SCH
 
XBRL Taxonomy Extension Schema Linkbase.
 


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58