AVAYA INC - FORM 10-Q - August 5, 2014

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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
________________________________________________ 
FORM 10-Q
________________________________________________ 
x
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended June 30, 2014
or
¨
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from              to             
Commission File Number 001-15951
________________________________________________ 
AVAYA INC.
(Exact name of registrant as specified in its charter)
________________________________________________ 
Delaware
 
22-3713430
(State or other jurisdiction
of incorporation or organization)
 
(I.R.S. Employer Identification No.)
 
 
 
4655 Great America Parkway
Santa Clara, California
 
95054
(Address of principal executive offices)
 
(Zip Code)
(908) 953-6000
(Registrant’s telephone number, including area code)
None
(Former name, former address and former fiscal year, if changed since last report)
________________________________________________
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes  ¨ No  x
*See Explanatory Note in Part II, Item 5
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes  x No  ¨
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, or a non-accelerated filer. See definition of “accelerated filer and large accelerated filer” in Rule 12b-2 of the Exchange Act. (Check one):
Large accelerated filer  ¨
 
Accelerated filer  ¨
 
Non-accelerated filer  x
 
Smaller Reporting Company  ¨
 
 
 
 
(Do not check if a smaller
reporting company)
 
 
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes  ¨ No  x
As of August 5, 2014, 100 shares of Common Stock, $.01 par value, of the registrant were outstanding.
 
 
 
 
 


TABLE OF CONTENTS
 

When we use the terms “we,” “us,” “our,” “Avaya” or the “Company,” we mean Avaya Inc., a Delaware corporation, and its consolidated subsidiaries taken as a whole, unless the context otherwise indicates.
This Quarterly Report on Form 10-Q contains the registered and unregistered Avaya Aura®, Avaya Flare®, Avaya Scopia® and other trademarks or service marks of Avaya and are the property of Avaya Inc. and/or its affiliates. This Quarterly Report on Form 10-Q also contains additional tradenames, trademarks or service marks belonging to us and to other companies. We do not intend our use or display of other parties’ trademarks, tradenames or service marks to imply, and such use or display should not be construed to imply, a relationship with, or endorsement or sponsorship of us by, these other parties.




PART I—FINANCIAL INFORMATION
 
Item 1.
Financial Statements.


Avaya Inc.
Consolidated Statements of Operations (Unaudited)
(In millions)
 
 
Three months ended June 30,
 
Nine months ended June 30,
 
2014
 
2013
 
2014
 
2013
REVENUE
 
 
 
 
 
 
 
Products
$
511

 
$
560

 
$
1,617

 
$
1,720

Services
543

 
556

 
1,628

 
1,689

 
1,054

 
1,116

 
3,245

 
3,409

COSTS
 
 
 
 
 
 
 
Products:
 
 
 
 
 
 
 
Costs (exclusive of amortization of acquired technology intangible assets)
199

 
234

 
633

 
731

Amortization of acquired technology intangible assets
14

 
13

 
42

 
49

Services
234

 
251

 
726

 
773

 
447

 
498

 
1,401

 
1,553

GROSS PROFIT
607

 
618

 
1,844

 
1,856

OPERATING EXPENSES
 
 
 
 
 
 
 
Selling, general and administrative
365

 
379

 
1,155

 
1,139

Research and development
93

 
112

 
289

 
343

Amortization of intangible assets
56

 
57

 
171

 
172

Restructuring charges, net
45

 
63

 
94

 
165

Acquisition-related costs
—

 
1

 
—

 
1

 
559

 
612

 
1,709

 
1,820

OPERATING INCOME
48

 
6

 
135

 
36

Interest expense
(112
)
 
(122
)
 
(347
)
 
(346
)
Loss on extinguishment of debt
(1
)
 
—

 
(5
)
 
(6
)
Other expense, net
(7
)
 
(5
)
 
(8
)
 
(9
)
LOSS FROM CONTINUING OPERATIONS BEFORE INCOME TAXES
(72
)
 
(121
)
 
(225
)
 
(325
)
Benefit from (provision for) income taxes of continuing operations
8

 
3

 
(19
)
 
6

LOSS FROM CONTINUING OPERATIONS
(64
)
 
(118
)
 
(244
)
 
(319
)
Income (loss) from discontinued operations, net of income taxes
2

 
8

 
32

 
(68
)
NET LOSS
$
(62
)
 
$
(110
)
 
$
(212
)
 
$
(387
)

The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.

1

Avaya Inc.
Consolidated Statements of Comprehensive Loss (Unaudited)
(In millions)

 
Three months ended June 30,
 
Nine months ended June 30,
 
2014
 
2013
 
2014
 
2013
Net loss
$
(62
)
 
$
(110
)
 
$
(212
)
 
$
(387
)
Other comprehensive income:
 
 
 
 
 
 
 
Pension, postretirement and postemployment benefit-related items, net of tax of $5 and $14 for the three and nine months ended June 30, 2014 and $29 and $47 for the three and nine months ended June 30, 2013, respectively
9

 
43

 
24

 
71

Cumulative translation adjustment, net of tax benefit of $1 and $2 for the three and nine months ended June 30, 2014, respectively
4

 
(21
)
 
(11
)
 
(40
)
Change in interest rate swaps, net of tax of $1 and $4 for the three and nine months ended June 30, 2013
—

 
1

 
—

 
6

Income tax benefit reclassified into earnings upon the expiration of certain interest rate swaps
—

 
—

 
—

 
(17
)
Other
—

 
—

 
(1
)
 
—

Other comprehensive income
13

 
23

 
12

 
20

Comprehensive loss
$
(49
)
 
$
(87
)
 
$
(200
)
 
$
(367
)


The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.



2


Avaya Inc.
Consolidated Balance Sheets (Unaudited)
(In millions, except per share and shares amounts)
 
 
June 30,
2014
 
September 30,
2013
ASSETS
 
 
 
Current assets:
 
 
 
Cash and cash equivalents
$
315

 
$
288

Accounts receivable, net
644

 
702

Inventory
207

 
245

Deferred income taxes, net
67

 
52

Other current assets
267

 
241

Assets of discontinued operations
—

 
59

TOTAL CURRENT ASSETS
1,500

 
1,587

Property, plant and equipment, net
272

 
334

Deferred income taxes, net
34

 
34

Intangible assets, net
1,294

 
1,497

Goodwill
4,049

 
4,048

Other assets
148

 
172

TOTAL ASSETS
$
7,297

 
$
7,672

LIABILITIES
 
 
 
Current liabilities:
 
 
 
Debt maturing within one year
$
32

 
$
35

Accounts payable
376

 
401

Payroll and benefit obligations
215

 
251

Deferred revenue
678

 
671

Business restructuring reserve, current portion
76

 
92

Other current liabilities
300

 
256

Liabilities of discontinued operations
—

 
19

TOTAL CURRENT LIABILITIES
1,677

 
1,725

Long-term debt
6,009

 
6,051

Pension obligations
1,392

 
1,510

Other postretirement obligations
269

 
290

Deferred income taxes, net
267

 
237

Business restructuring reserve, non-current portion
90

 
78

Other liabilities
442

 
450

TOTAL NON-CURRENT LIABILITIES
8,469

 
8,616

Commitments and contingencies

 

STOCKHOLDER'S DEFICIENCY
 
 
 
Common stock, par value $.01 per share; 100 shares authorized, issued and outstanding
—

 
—

Additional paid-in capital
2,957

 
2,937

Accumulated deficit
(4,812
)
 
(4,600
)
Accumulated other comprehensive loss
(994
)
 
(1,006
)
TOTAL STOCKHOLDER'S DEFICIENCY
(2,849
)
 
(2,669
)
TOTAL LIABILITIES AND STOCKHOLDER'S DEFICIENCY
$
7,297

 
$
7,672


The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.

3

Avaya Inc.
Consolidated Statements of Cash Flows (Unaudited)
(In millions)
 
Nine months ended June 30,
 
2014
 
2013
OPERATING ACTIVITIES:
 
 
 
Net loss
$
(212
)
 
$
(387
)
Income (loss) from discontinued operations, net of income taxes
32

 
(68
)
Loss from continuing operations
(244
)
 
(319
)
Adjustments to reconcile loss from continuing operations to net cash provided by operating activities:
 
 
 
Depreciation and amortization
336

 
332

Share-based compensation
20

 
7

Amortization of debt issuance costs
11

 
14

Accretion of debt discount
4

 
2

Non-cash charge for debt issuance costs upon redemption of debt
3

 
5

Third-party fees expensed in connection with the debt modification
2

 
18

Premium on issuance of senior secured term B-5 loans
—

 
3

Payment of paid-in-kind interest
(9
)
 
—

Provision for uncollectible receivables
—

 
2

Deferred income taxes, net
(33
)
 
(22
)
Gain on sale of investments and long-lived assets, net
—

 
(1
)
Impairment of long-lived assets
—

 
1

Pension curtailment
—

 
(6
)
Unrealized loss (gain) on foreign currency exchange
4

 
(25
)
Changes in operating assets and liabilities:
 
 
 
Accounts receivable
57

 
120

Inventory
38

 
(2
)
Accounts payable
(24
)
 
(26
)
Payroll and benefit obligations
(144
)
 
(58
)
Business restructuring reserve
(6
)
 
52

Deferred revenue
12

 
65

Other assets and liabilities
(6
)
 
(79
)
NET CASH PROVIDED BY CONTINUING OPERATING ACTIVITIES
21

 
83

NET CASH PROVIDED BY DISCONTINUED OPERATING ACTIVITIES
4

 
16

NET CASH PROVIDED BY OPERATING ACTIVITIES
25

 
99

INVESTING ACTIVITIES:
 
 
 
Capital expenditures
(94
)
 
(78
)
Capitalized software development costs
(1
)
 
(12
)
Acquisition of businesses, net of cash acquired
(14
)
 
(1
)
Proceeds from sale of long-lived assets
61

 
12

Proceeds from sale of investments
1

 
1

Purchase of investment
(10
)
 
—

Advance to Parent
—

 
(10
)
Other investing activities, net
—

 
(1
)
NET CASH USED FOR CONTINUING INVESTING ACTIVITIES
(57
)
 
(89
)
NET CASH PROVIDED BY DISCONTINUED INVESTING ACTIVITIES
98

 
—

NET CASH PROVIDED BY (USED FOR) INVESTING ACTIVITIES
41

 
(89
)
FINANCING ACTIVITIES:
 
 
 
Proceeds from term B-6 loans
1,136

 
—

Proceeds from 9% senior secured notes
—

 
290

Repayment of term B-5 loans
(1,138
)
 
(284
)
Proceeds from term B-5 loans
—

 
589

Repayment of term B-1 loans
—

 
(584
)
Proceeds from multi-currency asset-based revolving credit facility
40

 
—

Proceeds from multi-currency revolver
100

 
—

Repayment of senior unsecured cash pay notes
(58
)
 
—

Repayment of senior unsecured PIK toggle notes
(83
)
 
—

Debt issuance and debt modification costs
(10
)
 
(49
)
Repayment of long-term debt
(28
)
 
(28
)
Other financing activities, net
2

 
(2
)
NET CASH USED FOR FINANCING ACTIVITIES
(39
)
 
(68
)
Effect of exchange rate changes on cash and cash equivalents
—

 
(8
)
NET INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS
27

 
(66
)
Cash and cash equivalents at beginning of period
288

 
337

Cash and cash equivalents at end of period
$
315

 
$
271

The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.

4

AVAYA INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED)

1.
Background, Merger and Basis of Presentation
Background
Avaya Inc. together with its consolidated subsidiaries (collectively, the “Company” or “Avaya”) is a global provider of business collaboration and communications products and services. The Company’s products and services are designed to enable business users to work together more effectively internally and with their customers and suppliers, to accelerate decision-making and achieve enhanced business outcomes.
Avaya conducts its business operations in three segments. Two of those segments, Global Communications Solutions and Avaya Networking, make up Avaya's Enterprise Collaboration Solutions product portfolio. The third segment contains Avaya’s services portfolio and is called Avaya Global Services.
The Company's products are aimed at large enterprises, mid-market businesses and government organizations. Avaya offers products in four key business collaboration and communications categories:
•
Clients and Devices - which includes Unified Communications Desktop, Unified Communications for Mobile, Contact Center Agent Experience, Contact Center Supervisor Experience, Desk Phones, Wireless Phones, Conference Phones, and Video Endpoints;
•
Unified Communications and Contact Center Applications - which includes Conferencing, Messaging, Mobility, Contact Center Interaction, Contact Center Experience, and Contact Center Performance;
•
Collaboration Platforms - which includes Core Platform, Service Creation, Enterprise and Government Systems, Small/Mid-Market Systems, Management, Security, Video Infrastructure, and Gateways and Servers; and
•
Networking - which includes Unified Access, Edge, Wireless LAN, and Core & Center Switching.
These four categories are supported by Avaya's portfolio of services including product support, integration, professional services and Cloud and managed services.
Avaya sells directly through its worldwide sales force and through its global network of channel partners. As of June 30, 2014, Avaya had approximately 10,300 channel partners worldwide, including distributors, service providers, dealers, value-added resellers, system integrators and business partners that provide sales and service support.
Merger
On June 4, 2007, Avaya entered into an Agreement and Plan of Merger (the “Merger Agreement”) with Avaya Holdings Corp. (formerly Sierra Holdings Corp.), a Delaware corporation (“Parent”), and Sierra Merger Corp., a Delaware corporation and wholly owned subsidiary of Parent (“Merger Sub”), pursuant to which Merger Sub was merged with and into the Company, with the Company continuing as the surviving corporation and a wholly owned subsidiary of Parent (the “Merger”). Parent was formed by affiliates of two private equity firms, Silver Lake Partners (“Silver Lake”) and TPG Capital (“TPG”) (collectively, the “Sponsors”), solely for the purpose of entering into the Merger Agreement and consummating the Merger. The Merger Agreement provided for a purchase price of $8.4 billion for Avaya’s common stock and the Merger was completed on October 26, 2007.
Acquisition of the Enterprise Solutions Business of Nortel Networks Corporation
On December 18, 2009, Avaya acquired certain assets and assumed certain liabilities of the enterprise solutions business (“NES”) of Nortel Networks Corporation (“Nortel”) out of bankruptcy court proceedings, for an adjusted purchase price of $933 million. The terms of the acquisition did not include any significant contingent consideration arrangements.
Acquisition of RADVISION Ltd.
On June 5, 2012, Avaya acquired RADVISION Ltd. (“Radvision”) for $230 million in cash. Radvision is a global provider of videoconferencing and telepresence technologies over internet protocol (“IP”) and wireless networks. The terms of the acquisition did not include any significant contingent consideration arrangements.

5

Divestiture of Government IT Professional Services Business
On March 31, 2014, the Company completed the sale of its government IT Professional Services (“ITPS”) business for an adjusted sales price of $101 million, inclusive of $3 million of working capital adjustments, and net of $2 million in costs to sell. See Note 4, “Divestitures - Government IT Professional Services Business,” for further details.
Basis of Presentation
The Consolidated Financial Statements include the accounts of Avaya Inc. and its subsidiaries. The accompanying unaudited interim Consolidated Financial Statements as of June 30, 2014 and for the three and nine months ended June 30, 2014 and 2013 have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) and the rules and regulations of the U.S. Securities and Exchange Commission (“SEC”) for interim financial statements, and should be read in conjunction with the Consolidated Financial Statements and other financial information for the fiscal year ended September 30, 2013, which were included in the Company’s Annual Report on Form 10-K filed with the SEC on November 22, 2013. The significant accounting policies used in preparing these unaudited interim Consolidated Financial Statements are the same as those described in Note 2 to those audited Consolidated Financial Statements except for recently adopted accounting guidance as discussed in Note 2 “Recent Accounting Pronouncements” of these unaudited interim Consolidated Financial Statements. In management’s opinion, these unaudited interim Consolidated Financial Statements reflect all adjustments, consisting of only normal and recurring adjustments, necessary for a fair statement of the financial condition, results of operations and cash flows for the periods indicated.
As a result of the divestiture of the ITPS business, the results of operations, cash flows, and assets and liabilities of this business have been classified as discontinued operations in all periods presented. The consolidated results of operations for the interim periods reported are not necessarily indicative of the results to be experienced for the entire fiscal year.
2.
Recent Accounting Pronouncements
New Accounting Guidance Recently Adopted
Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income
In the first quarter of fiscal 2014, the Company adopted new guidance on the reporting of amounts reclassified out of accumulated other comprehensive income. The guidance requires presentation, either in a single note or parenthetically on the face of the financial statements, of the effect of significant amounts reclassified from each component of accumulated other comprehensive income based on its source and the income statement line items affected by the reclassification. The relevant presentation and disclosures have been applied retrospectively for all periods presented, as presented in Note 14, “Accumulated Other Comprehensive Loss.”
Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity
In April 2014, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) No. 2014-8 “Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity.” The standard changes the criteria for determining which disposals can be presented as discontinued operations and modifies related disclosure requirements. Under the new guidance, a discontinued operation is defined as a disposal of a component or group of components that is disposed of or is classified as held for sale and represents a strategic shift that has a major effect on an entity’s operations and financial results. This accounting guidance applies prospectively to new disposals and new classifications of disposal groups as held for sale. The Company adopted this guidance in the third quarter of fiscal 2014, which did not have a material impact on the financial statements and disclosures and is not expected to have a material impact on future periods.
Recent Accounting Guidance Not Yet Effective
In July 2013, the FASB issued ASU No. 2013-11 “Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists.” The standard requires the netting of unrecognized tax benefits (“UTBs”) against a deferred tax asset for a loss or other carryforward that would apply in settlement of the uncertain tax positions. UTBs are required to be netted against all available same-jurisdiction loss or other tax carryforwards that would be utilized, rather than only against carryforwards that are created by the UTBs. This accounting guidance is effective for the Company beginning in the first quarter of fiscal 2015.  The Company is currently evaluating the impact that the adoption of this accounting guidance may have on its Consolidated Financial Statements.
In May 2014, the FASB issued ASU No. 2014-09 “Revenue from Contracts with Customers.” The standard supersedes most of the current revenue recognition guidance under U.S. GAAP and is intended to improve and converge with international standards the financial reporting requirements for revenue from contracts with customers.  The core principle of the new guidance is that an entity should recognize revenue to depict the transfer of promised goods or services to customers in an

6

amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. New disclosures about the nature, amount, timing and uncertainty of revenue and cash flows arising from contracts with customers are also required. This accounting guidance is effective for the Company beginning in the first quarter of fiscal 2018; early adoption is not permitted. The ASU may be applied retrospectively (a) to each reporting period presented or (b) with the cumulative effect in retained earnings at the beginning of the adoption period. The Company is currently evaluating the method of adoption and the impact that the adoption of this accounting guidance may have on its Consolidation Financial Statements.
3.
Business Combinations
On October 1, 2013, Avaya acquired IT Navigator, Ltd. (“IT Navigator”), a global provider of Cloud, social media and management products and services. The integration of the Avaya and IT Navigator portfolios has added key management reporting and social media capabilities and enhanced Avaya's Cloud as well as its unified communication and contact center products. These unaudited Consolidated Financial Statements include the operating results of IT Navigator since October 1, 2013. There were no significant acquisitions during the nine months ended June 30, 2013.
4.
Divestitures
Government IT Professional Services Business
On March 31, 2014, the Company completed the sale of the ITPS business of its wholly-owned subsidiary, Avaya Government Solutions Inc. for an initial sales price of $98 million, net of $2 million in costs to sell and subject to working capital and other customary price adjustments. Subsequent to the sale, positive working capital adjustments of $3 million were identified, and the sales price of the ITPS business as adjusted is $101 million. During the three months ended June 30, 2014, $3 million of additional gain on the sale of the ITPS business was recognized associated with the identified working capital adjustments, the proceeds of which the Company expects to receive during the fourth quarter of fiscal 2014. The ITPS business, which was part of the Avaya Global Services (“AGS”) segment, provides specialized information technology services exclusively to government customers in the U.S. The Company retained its Federal product sales and services teams and continues to sell unified communications, collaboration, contact center and networking products and services to Federal, state and municipal governments under the name Avaya Government Solutions.
Discontinued Operations
Summarized financial information relating to the Company's discontinued operations are as follows:
 
Three months ended June 30,
 
Nine months ended June 30,
In millions
2014
 
2013
 
2014
 
2013
SERVICES REVENUE
$
—

 
$
34

 
$
53

 
$
99

OPERATING INCOME (LOSS) FROM DISCONTINUED OPERATIONS
$
—

 
$
8

 
$
7

 
$
(71
)
Gain on sale of ITPS business
3

 
—

 
52

 
—

INCOME (LOSS) FROM DISCONTINUED OPERATIONS BEFORE INCOME TAXES
3

 
8

 
59

 
(71
)
(Provision for) benefit from income taxes from discontinued operations
(1
)
 
—

 
(27
)
 
3

INCOME (LOSS) FROM DISCONTINUED OPERATIONS, NET OF INCOME TAXES
$
2

 
$
8

 
$
32

 
$
(68
)
Operating loss from discontinued operations for the nine months ended June 30, 2013 includes a goodwill impairment charge of $89 million. During the three months ended March 31, 2013, the ITPS reporting unit experienced a decline in revenues as a result of reduced government spending in anticipation of sequestration and budget cuts. Additionally, there was uncertainty regarding how the U.S. government sequestration cuts would be implemented and the impact they would have on contractors supporting the government. As a result of these events, the Company determined that an interim impairment test of the reporting unit's goodwill should be performed.
The results of step one of the goodwill impairment test indicated that the estimated fair value of the ITPS reporting unit was less than the respective carrying value of its net assets (including goodwill) and as such, the Company performed step two of the impairment test.

7

As a result of the application of step two of the goodwill impairment test, the Company estimated the implied fair value of the goodwill to be $44 million as compared with a carrying value of $133 million and recorded an impairment to goodwill of $89 million associated with the ITPS reporting unit within the AGS segment.
Prior to the goodwill testing discussed above, the Company tested the intangible assets and other long-lived assets of the ITPS reporting unit for impairment during the six months ended March 31, 2013 and no impairment was identified.
As of September 30, 2013, the book value of the assets and liabilities of the ITPS reporting unit, which were classified as held for sale, were $59 million and $19 million, respectively, and consisted primarily of accounts receivable, intangible assets, goodwill and accounts payable.
Technology Business Unit
At June 30, 2014, the assets and liabilities associated with the Technology Business Unit ("TBU") met the criteria to be considered held for sale and are included in other current assets and other current liabilities in the Company's Consolidated Balance Sheet. On July 31, 2014, Avaya completed the sale of the assets and liabilities associated with TBU for $26 million, subject to working capital and other customary adjustments. TBU, which was acquired as part of the Radvision acquisition, is a software development business that licenses technologies to developers for their use and integration into their own products and includes protocol stacks, client framework solutions, and network testing and monitoring tools.
5.
Goodwill and Intangible Assets
Goodwill
Goodwill is not amortized but is subject to periodic testing for impairment in accordance with GAAP at the reporting unit level which is one level below the Company’s operating segments.
The test for impairment is conducted annually each September 30th or more frequently if events occur or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying amount.
The Company determined that no events occurred or circumstances changed during the nine months ended June 30, 2014 that would more likely than not reduce the fair value of any of the Company's reporting units below their respective carrying amounts. However, if market conditions deteriorate, it may be necessary to record impairment charges in the future.
Excluding the interim impairment test for the ITPS reporting unit, as disclosed in Note 4, “Divestitures - Government IT Professional Services Business,” the Company determined that no events or circumstances changed during the nine months ended June 30, 2013 that would more likely than not reduce the fair value of its other reporting units below their respective carrying amounts.
Intangible Assets
Intangible assets include acquired technology, customer relationships, trademarks and trade-names and other intangibles. Intangible assets with finite lives are amortized using the straight-line method over the estimated economic lives of the assets, which range from five years to fifteen years.
Acquired technology and patents do not include capitalized software development costs. Unamortized capitalized software development costs of $12 million at June 30, 2014 and $30 million at September 30, 2013 are included in other assets in the Company's Consolidated Balance Sheets.
Long-lived assets, including intangible assets with finite lives, are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of such assets may not be recoverable. Intangible assets determined to have indefinite useful lives are not amortized but are tested for impairment annually, or more frequently if events or changes in circumstances indicate that it is more likely than not that the asset is impaired.
Certain of the Company’s trademarks and trade names are expected to generate cash flow indefinitely. Consequently, these assets are classified as indefinite-lived intangibles. The Company determined that no events had occurred or circumstances changed during the nine months ended June 30, 2014 that would indicate that its long-lived assets, including intangible assets with finite lives, may not be recoverable or that it is more likely than not that its intangible assets with indefinite lives are impaired. However, if market conditions deteriorate, it may be necessary to record impairment charges in the future.
Excluding the impairment test for the intangible assets and other long-lived assets of the ITPS reporting unit, as disclosed in Note 4, “Divestitures - Government IT Professional Services Business,” the Company determined that no events had occurred or circumstances changed during the nine months ended June 30, 2013 that would indicate that the intangible assets and long-lived assets of its other reporting units may not be recoverable.

8

6.
Supplementary Financial Information
Supplemental Operations Information
  
Three months ended June 30,
 
Nine months ended June 30,
In millions
2014
 
2013
 
2014
 
2013
OTHER EXPENSE, NET
 
 
 
 
 
 
 
Interest income
$
—

 
$
1

 
$
1

 
$
2

Gain (loss) on foreign currency transactions
1

 
(5
)
 
1

 
10

Third party fees incurred in connection with debt modifications
—

 
—

 
(2
)
 
(18
)
Venezuela hyperinflationary and devaluation charges
—

 
—

 
(2
)
 
(1
)
Change in certain tax indemnifications
(8
)
 
—

 
(5
)
 
—

Other, net
—

 
(1
)
 
(1
)
 
(2
)
Total other expense, net
$
(7
)
 
$
(5
)
 
$
(8
)
 
$
(9
)
Supplemental Cash Flow Information
  
 
Nine months ended June 30,
In millions
 
2014
 
2013
NON-CASH FINANCING ACTIVITIES
 
 
 
 
Exchange of debt (1)
 
$
—

 
$
1,384

(1) In fiscal 2013, represents exchange of $642 million of senior unsecured cash-pay notes and $742 million of senior unsecured paid-in-kind toggle notes each originally due November 1, 2015 for $1,384 million of 10.50% senior secured notes due 2021. See Note 8, “Financing Arrangements.”
7.
Business Restructuring Reserve and Programs
Fiscal 2014 Restructuring Program
During fiscal 2014, the Company continued to identify opportunities to streamline operations and generate costs savings which included exiting facilities and eliminating employee positions. During the nine months ended June 30, 2014, the Company recognized restructuring charges of $94 million, net. These charges included employee separation costs of $85 million, primarily associated with employee severance actions of $57 million in Europe, Middle East and Africa (“EMEA”) and $21 million in the U.S. The EMEA charges include a plan approved during the three months ended June 30, 2014 for the elimination of 121 positions and resulted in a charge of $19 million, for which the related payments are expected to be completed in fiscal 2016. The separation charges include, but are not limited to, social pension fund payments and health care and unemployment insurance costs to be paid to or on behalf of the affected employees. The charges in the U.S. included an enhanced separation plan that was offered to certain employees that will result in the elimination of 172 positions and a restructuring charge of $10 million, for which the related payments are expected to be completed in fiscal 2015.
Restructuring charges also included $6 million of lease obligations primarily related to two facilities in the U.S. The future lease obligations, net of estimated sublease income, related to operating lease obligations for unused space in connection with vacating or consolidating facilities during fiscal 2014 are expected to continue through fiscal 2022.
The Company continues to evaluate opportunities to streamline its operations and identify cost savings globally and may take additional restructuring actions in the future and the costs of those actions could be material.
The following table summarizes the components of the fiscal 2014 restructuring program during the nine months ended June 30, 2014:
In millions
Employee
Separation
Costs
 
Lease
Obligations
 
Total
2014 restructuring charges
$
85

 
$
6

 
$
91

Cash payments
(24
)
 
—

 
(24
)
Impact of foreign currency fluctuations
(1
)
 
—

 
(1
)
Balance as of June 30, 2014
$
60

 
$
6

 
$
66


9

Fiscal 2013 Restructuring Program
During fiscal 2013, the Company continued to identify opportunities to streamline operations and generate cost savings which included exiting facilities and eliminating employee positions. Restructuring charges recorded during fiscal 2013 associated with these initiatives, net of adjustments to previous periods, were $200 million and include separation costs primarily associated with employee severance actions in EMEA and the U.S. In EMEA an approved plan provided for the elimination of 234 positions and resulted in a charge of $48 million for which the related payments are expected to be completed in fiscal 2015. The separation charges include, but are not limited to, social pension fund payments and health care and unemployment insurance costs to be paid to or on behalf of the impacted employees. Enhanced separation plans were offered to certain management employees in the U.S. in the first and third quarters of fiscal 2013 and resulted in the elimination of 196 and 447 positions and restructuring charges of $9 million and $20 million, respectively, for which the related payments are expected to be completed in fiscal 2014.
Restructuring charges also included $52 million of future lease obligations, which included $32 million of lease obligations associated with the Frankfurt, Germany facility vacated during fiscal 2013. The Company also recorded restructuring charges related to facilities vacated in the United Kingdom and the U.S. The future rental payments, net of estimated sublease income, related to operating lease obligations for unused space in connection with vacating or consolidating facilities during fiscal 2013 are expected to continue through fiscal 2021.
The following table summarizes the components of the fiscal 2013 restructuring program during the nine months ended June 30, 2014:
In millions
Employee
Separation
Costs
 
Lease
Obligations
 
Total
Balance as of October 1, 2013
$
64

 
$
46

 
$
110

Cash payments
(50
)
 
(9
)
 
(59
)
Adjustments (1)
(2
)
 
3

 
1

Balance as of June 30, 2014
$
12

 
$
40

 
$
52

(1)
Included in adjustments are changes in estimates, whereby all increases and decreases in costs related to the fiscal 2013 restructuring program are recorded to the restructuring charges line item in operating expenses in the period of the adjustment.
Fiscal 2008 through 2012 Restructuring Programs
During fiscal years 2008 through 2012, the Company identified opportunities to streamline operations and generate cost savings which included exiting facilities and eliminating employee positions. The payments related to the headcount reductions identified in those programs are expected to be completed in fiscal 2018. Future rental payments, net of estimated sublease income, related to operating lease obligations for unused space in connection with the closing or consolidation of facilities are expected to continue through fiscal 2021.
The following table aggregates the remaining components of the fiscal 2008 through 2012 restructuring programs during the nine months ended June 30, 2014:
In millions
Employee
Separation
Costs
 
Lease
Obligations
 
Total
Balance as of October 1, 2013
$
9

 
$
51

 
$
60

Cash payments
(6
)
 
(10
)
 
(16
)
Adjustments (1)
—

 
2

 
2

Impact of foreign currency fluctuations
1

 
1

 
2

Balance as of June 30, 2014
$
4

 
$
44

 
$
48

 
(1) 
Included in adjustments are changes in estimates, whereby all increases and decreases in costs related to the fiscal 2009 through 2012 restructuring programs are recorded to the restructuring charges line item in operating expenses in the period of the adjustment. Included in adjustments are changes in estimates whereby all increases in costs related to the fiscal 2008 restructuring reserve are recorded in the restructuring charges line item in operating expenses in the period of the adjustments and decreases in costs are recorded as adjustments to goodwill.

10

In furtherance of the restructuring programs noted above and cost saving initiatives to consolidate facilities, on January 14, 2014, the Company completed the sale of its Westminster, Colorado facility. Under a separate agreement, the Company has leased a portion of this facility from the new owner. In connection with the sale of the facility, in December 2013 the Company changed its estimate of the salvage value and the useful life of the building to reflect the expected sales price and closing date for the sale, respectively. The changes to the estimated salvage value and the useful life resulted in $35 million of additional depreciation expense for the nine months ended June 30, 2014.
8.
Financing Arrangements
In connection with the Merger, on October 26, 2007, the Company entered into financing arrangements consisting of a senior secured credit facility, a senior unsecured credit facility, which later became senior unsecured notes, and a senior secured multi-currency asset-based revolving credit facility, certain of which arrangements were amended on December 18, 2009 in connection with the acquisition of NES and amended on February 11, 2011 in connection with a debt refinancing. During fiscal 2013, the Company completed a series of transactions which allowed the Company to refinance term loans under its senior secured credit facility that originally matured October 26, 2014 and to refinance $1,384 million of senior unsecured notes that originally matured on November 1, 2015. During fiscal 2014, the Company entered into a transaction to refinance term loans under its senior secured credit facility with a new tranche of term loans that bear interest at a lower rate per annum than the debt they replaced while maintaining the same maturity and redeemed its senior unsecured notes due 2015 through cash on-hand and borrowings under the Company's revolving credit facilities.
Fiscal 2013 Refinancing Transactions
During the three months ended December 31, 2012, the Company completed three transactions to refinance $848 million of term loans under its senior secured credit facility, which were (1) an amendment and restatement of the senior secured credit facility and the senior secured multi-currency asset-based revolving credit facility on October 29, 2012 along with the extension of the maturity date of $135 million aggregate principal amount of senior secured term B-1 loans (the “term B-1 loans”) by converting such loans into a new tranche of senior secured term B-4 loans (the “term B-4 loans”), (2) an amendment and restatement of the senior secured credit facility on December 21, 2012 along with the extension of the maturity date of $713 million aggregate principal amount of term B-1 loans and $134 million aggregate principal amount of term B-4 loans, in each case, by converting such loans into a new tranche of senior secured term B-5 loans (the “term B-5 loans”) and (3) the issuance on December 21, 2012 of $290 million of 9% senior secured notes due April 2019, the net proceeds of which were used to repay $284 million of term B-5 loans.
During the three months ended March 31, 2013, the Company refinanced the remaining $584 million of term B-1 loans outstanding under its senior secured credit facility with cash proceeds from the issuance of $589 million aggregate principal amount of term B-5 loans under the senior secured credit facility.
Additionally, during the three months ended March 31, 2013, the Company refinanced $1,384 million of senior unsecured notes, through (1) amendments to the senior secured credit facility and the senior secured multi-currency asset-based revolving credit facility permitting the refinancing of the 9.75% senior unsecured notes due 2015 and 10.125%/10.875% senior unsecured paid-in-kind (“PIK”) toggle notes due 2015 (collectively, the “Old Notes”) with indebtedness secured by a lien on certain collateral on a junior-priority basis and (2) the exchange of $1,384 million of Old Notes for $1,384 million of 10.50% senior secured notes due 2021.
Fiscal 2014 Refinancing Transactions
On February 5, 2014, the Company completed an amendment to the senior secured credit facility pursuant to which the Company refinanced $1,138 million aggregate principal amount of term B-5 loans with the cash proceeds from the issuance of senior secured term B-6 loans (“term B-6 loans”).
On May 15, 2014, the Company redeemed 100% of the aggregate principal amount of its 10.125%/10.875% senior unsecured PIK toggle notes due 2015 and 9.75% senior unsecured cash-pay notes due 2015 at a redemption price of 100% of the principal amount thereof, plus accrued and unpaid interest, or $92 million and $58 million, respectively. The redemption price of $150 million was funded through cash on-hand of $10 million and borrowings of $140 million under the Company's revolving credit facilities.

11

Long-term debt consists of the following:
In millions
June 30,
2014
 
September 30,
2013
9.75% senior unsecured cash pay notes due November 1, 2015
$
—

 
$
58

10.125%/10.875% senior unsecured PIK toggle notes due November 1, 2015
—

 
92

Variable rate senior secured multi-currency asset-based revolving credit facility due
  October 26, 2016
40

 
—

Variable rate senior secured multi-currency revolver due October 26, 2016
100

 
—

Variable rate senior secured term B-3 loans due October 26, 2017
2,109

 
2,127

Variable rate senior secured term B-4 loans due October 26, 2017
1

 
1

Variable rate senior secured term B-5 loans due March 31, 2018
—

 
1,141

Variable rate senior secured term B-6 loans due March 31, 2018
1,131

 
—

7% senior secured notes due April 1, 2019
1,009

 
1,009

9% senior secured notes due April 1, 2019
290

 
290

10.50% senior secured notes due March 1, 2021
1,384

 
1,384

Unaccreted discount
(23
)
 
(16
)
 
6,041

 
6,086

Debt maturing within one year
(32
)
 
(35
)
Long-term debt
$
6,009

 
$
6,051

Senior Secured Credit Facility
Prior to the fiscal 2013 refinancing transactions, the senior secured credit facility consisted of (a) a senior secured multi-currency revolver allowing for borrowings of up to $200 million, (b) term B-1 loans with an outstanding principal amount as of September 30, 2012 of $1,434 million, and (c) senior secured term B-3 loans (the “term B-3 loans”) with an outstanding principal amount as of September 30, 2012 of $2,152 million.
On October 29, 2012, Avaya Inc., Citibank, N.A. and the lenders party thereto entered into Amendment No. 4 to Credit Agreement pursuant to which the senior secured credit facility was amended and restated in its entirety (as so amended and restated, the “Cash Flow Credit Agreement”). The modified terms of the Cash Flow Credit Agreement included (1) an amendment which allowed the Company to extend the maturity of a portion of the term B-1 loans representing outstanding principal amounts of $135 million from October 26, 2014 to October 26, 2017 by converting such loans into a new tranche of term B-4 loans, (2) permission to issue Incremental Replacement Secured Notes and Junior Secured Debt as described below under the heading “Senior Secured Asset-Based Credit Facility” (except, pursuant to the Cash Flow Credit Agreement, such Incremental Replacement Secured Notes and Junior Secured Debt must be secured by a lien on the Collateral (as defined in the Cash Flow Credit Agreement) ranking junior to the lien securing the obligations under the Cash Flow Credit Agreement) and (3) permission to issue indebtedness to refinance a portion of the term loans outstanding under the Cash Flow Credit Agreement and to secure such indebtedness by a lien on the Collateral (as defined in the Cash Flow Credit Agreement) ranking junior to the lien securing the obligations under the Cash Flow Credit Agreement, subject to certain other conditions and limitations set forth in the Cash Flow Credit Agreement.
On December 21, 2012, Avaya Inc., Citibank, N.A. and the lenders party thereto entered into Amendment No. 5 to Credit Agreement, pursuant to which the Cash Flow Credit Agreement was amended and restated in its entirety. The modified terms of the Cash Flow Credit Agreement included (1) an amendment which allowed the Company to extend the maturity of $713 million aggregate principal amount of the outstanding term B-1 loans from October 26, 2014 to March 31, 2018 and $134 million aggregate principal amount of the outstanding term B-4 loans from October 26, 2017 to March 31, 2018, in each case, by converting such loans into a new tranche of term B-5 loans; and (2) permission to apply net proceeds from Credit Agreement Refinancing Indebtedness (as defined in the Cash Flow Credit Agreement) incurred or issued on December 21, 2012 to refinance, at the Company's election, any class or classes of senior secured term loans, including the new term B-5 loans.
Additionally, as discussed more fully below, on December 21, 2012, the Company completed a private placement of $290 million of senior secured notes, the net proceeds of which were used to repay $284 million of term B-5 loans outstanding under the Cash Flow Credit Agreement. Funds affiliated with TPG were holders of $22 million of term B-5 loans repaid with the proceeds of the senior secured notes.

12

On February 13, 2013, Avaya Inc. and Citibank, N.A. and the lenders party thereto entered into Amendment No. 6 to Credit Agreement pursuant to which the Cash Flow Credit Agreement was amended. The modified terms of the Cash Flow Credit Agreement permitted the Company to refinance all of the Company's outstanding Old Notes with indebtedness secured by a lien on the Collateral (as defined in the Cash Flow Credit Agreement) ranking junior to the lien on the Collateral securing the obligations under the Cash Flow Credit Agreement, subject to certain other conditions and limitations set forth in the Cash Flow Credit Agreement.
On March 12, 2013, Avaya Inc., Citibank, N.A. and the lenders party thereto entered into Amendment No. 7 to Credit Agreement pursuant to which the Cash Flow Credit Agreement was amended. Pursuant to the amendment, the Company refinanced in full all the outstanding term B-1 loans with the cash proceeds from the issuance of $589 million aggregate principal amount of term B-5 loans under the Cash Flow Credit Agreement.
The October 29, 2012, December 21, 2012 and February 13, 2013 amendments and restatements of the Cash Flow Credit Agreement represent debt modifications for accounting purposes. Accordingly, third party expenses of $6 million incurred in connection with the transactions were expensed as incurred and included in other income, net during fiscal 2013. Avaya’s financing sources that held term B-1 loans, term B-3 loans, term B-5 loans and/or revolving credit commitments under the Cash Flow Credit Agreement and consented to each amendment and restatement of the Cash Flow Credit Agreement received in aggregate a consent fee of $15 million. Fees paid to or on behalf of the holders of term loans in connection with the modification were recorded as a discount to the face value of the respective debt and are being accreted over the term of the debt as interest expense. Fees paid to or on behalf of the holders of the revolving credit commitments in connection with the modification were recorded as deferred debt issuance costs and are being amortized over the term of the debt as interest expense.
The March 12, 2013 amendment and restatement of the Cash Flow Credit Agreement was accounted for as a modification of debt to the extent the existing term B-1 loans were refinanced with term B-5 loans issued to the same creditor and an extinguishment of debt to the extent refinanced with term B-5 loans issued to a different creditor. Accordingly, for the portion accounted for as a debt extinguishment the difference between the reacquisition price and the carrying value of the term B-1 loans (including any unamortized discount and debt issue costs) of $3 million was recognized as a loss upon debt extinguishment during fiscal 2013. Third party expenses of $5 million associated with the issuance of the new term B-5 loans were capitalized and are being amortized over the term of the term B-5 loans. Third party expenses of $3 million associated with the modification of debt were expensed as incurred and included in other income, net during fiscal 2013.
On February 5, 2014, Avaya Inc., Citibank, N.A., and the lenders party thereto entered into Amendment No. 8 to Credit Agreement pursuant to which the Cash Flow Credit Agreement was amended. Pursuant to the amendment, the Company refinanced in full all of the outstanding term B-5 loans with the cash proceeds from the issuance of $1,138 million aggregate principal balance of term B-6 loans under the Cash Flow Credit Agreement.
The February 5, 2014 amendment of the Cash Flow Credit Agreement was accounted for as a modification of debt to the extent the existing term B-5 loans were refinanced with term B-6 loans issued to the same creditor and an extinguishment of debt to the extent refinanced with term B-6 loans issued to a different creditor. Accordingly, for the portion accounted for as a debt extinguishment the difference between the reacquisition price (including a call premium required to be paid to the holders of the term B-5 loans) and the carrying value of the term B-5 loans (including any unamortized premium and debt issue costs) of $4 million was recognized as a loss upon debt extinguishment during fiscal 2014. Third party expenses of $2 million associated with the modification of debt were expensed as incurred and included in other income, net during fiscal 2014.
On May 15, 2014, the Company borrowed $100 million under the senior secured multi-currency revolver, the proceeds of which were used to fund, in part, the redemption of the 10.125%/10.875% senior unsecured PIK toggle notes due 2015 and 9.75% senior unsecured cash-pay notes. The borrowings bear interest at a rate per annum equal to a LIBOR rate plus an applicable margin, and are subject to the terms and conditions of the Cash Flow Credit Agreement. The senior secured multi-currency revolver allows for borrowings of up to $200 million, has a final maturity of October 26, 2016, includes capacity available for letters of credit and for short-term borrowings, and is available in euros in addition to dollars.
Subsequent to the fiscal 2014 refinancing transactions, the Cash Flow Credit Agreement consisted of (a) a senior secured multi-currency revolver with borrowings as of June 30, 2014 of $100 million issued and outstanding and remaining availability of $100 million, (b) term B-3 loans with an outstanding principal amount as of June 30, 2014 of $2,109 million, (c) term B-4 loans with an outstanding principal amount as of June 30, 2014 of $1 million, and (d) term B-6 loans with an outstanding principal amount as of June 30, 2014 of $1,131 million. Borrowings are guaranteed by Parent and substantially all of the Company’s U.S. subsidiaries. The Cash Flow Credit Agreement is secured by substantially all assets of Parent, the Company and the subsidiary guarantors.
The term B-3 loans, term B-4 loans and term B-6 loans bear interest at a rate per annum equal to either a base rate (subject to a floor of 2.25% in the case of the term B-4 loans and 2.00% in the case of the term B-6 loans) or a LIBOR rate (subject to a floor of 1.25% in the case of the term B-4 loans and 1.00% in the case of the term B-6 loans), in each case plus an applicable

13

margin. Subject to the floor described in the immediately preceding sentence the base rate is determined by reference to the higher of (1) the prime rate of Citibank, N.A. and (2) the federal funds effective rate plus 1/2 of 1%. The applicable margin for borrowings of term B-3 loans, term B-4 loans, and term B-6 loans is 3.50%, 5.25%, and 4.50% per annum, respectively, with respect to base rate borrowings and 4.50%, 6.25%, and 5.50% per annum, respectively, with respect to LIBOR borrowings. The applicable margin on the term B-4 loans and the term B-6 loans is subject to increase pursuant to the Cash Flow Credit Agreement in connection with the making of certain refinancing, extended or replacement term loans under the Cash Flow Credit Agreement with an Effective Yield (as defined in the Cash Flow Credit Agreement) greater than the applicable Effective Yield payable in respect of the applicable loans at such time plus 50 basis points.
Senior Unsecured Notes
The Company issued senior unsecured cash-pay notes and senior unsecured PIK-toggle notes, each due November 1, 2015. The interest rate for the cash-pay notes was fixed at 9.75% and the interest rates for the cash interest and PIK interest portions of the PIK-toggle notes were fixed at 10.125% and 10.875%, respectively. At the time of their issuance, the Company had $700 million and $750 million of cash-pay and PIK-toggle notes, respectively. Immediately prior to March 7, 2013, the Company had $700 million and $834 million of cash-pay and PIK-toggle notes, respectively.
As discussed more fully below, on March 7, 2013, the Company completed an exchange offer (the “Exchange Offer”) in which $1,384 million of Old Notes (including $642 million of senior unsecured cash-pay notes and $742 million of senior unsecured PIK toggle notes) were exchanged for 10.50% senior secured notes due 2021. The Exchange Offer represents a debt modification for accounting purposes. Accordingly, third party expenses of $9 million incurred in connection with the transaction were expensed as incurred and included in other income, net during fiscal 2013. Avaya's financing sources that held the Old Notes that elected to exchange received a consent fee in aggregate of $4 million. Fees paid to or on behalf of the holders of the Old Notes in connection with the modification were recorded as a discount to the face value of the 10.50% senior secured notes due 2021 and are being accreted over the term of the debt as interest expense.
On May 15, 2014, the Company redeemed 100% of the remaining aggregate principal amount of its 10.125%/10.875% senior unsecured PIK toggle notes due 2015 and 9.75% senior unsecured cash-pay notes due 2015 at a redemption price of 100% of the principal amount thereof, plus accrued and unpaid interest, or $92 million and $58 million, respectively. The redemption represents a debt extinguishment for accounting purposes. Accordingly, the difference between the reacquisition price and the carrying value of the 10.125%/10.875% senior unsecured PIK toggle notes due 2015 and 9.75% senior unsecured cash-pay notes (including any unamortized discount and debt issue costs) of $1 million was recognized as a loss upon debt extinguishment during fiscal 2014.
Senior Secured Asset-Based Credit Facility
The Company’s senior secured multi-currency asset-based revolving credit facility allows for borrowings of up to $335 million, subject to availability under a borrowing base, of which $150 million may be in the form of letters of credit. The borrowing base at any time equals the sum of 85% of eligible accounts receivable plus 85% of the net orderly liquidation value of eligible inventory, subject to certain reserves and other adjustments. The Company and substantially all of its U.S. subsidiaries are borrowers under this facility, and borrowings are guaranteed by Parent, the Company and substantially all of the Company’s U.S. subsidiaries. The facility is secured by substantially all assets of Parent, the Company and the subsidiary guarantors. The senior secured multi-currency asset-based revolving credit facility also provides the Company with the right to request up to $100 million of additional commitments under this facility.
On October 29, 2012 Avaya Inc., the several subsidiary borrowers (the “Subsidiary Borrowers”) party thereto, Citicorp USA, Inc. and the lenders party thereto entered into Amendment No. 2 to Credit Agreement, pursuant to which the senior secured multi-currency asset-based revolving credit facility was amended and restated in its entirety (as so amended and restated, the “ABL Credit Agreement”).
The modified terms of the ABL Credit Agreement include permission to issue or incur, as applicable, secured indebtedness in the form of (1) one or more series of secured notes in lieu of any Revolving Commitment Increases (as defined in the ABL Credit Agreement) in an aggregate principal amount not to exceed $100 million, plus the amount by which unused Commitments (as defined in the ABL Credit Agreement) have been previously reduced pursuant to the ABL Credit Agreement, less the amount of all Revolving Commitment Increases effected at or prior to the time of issuance of such notes (“Incremental Replacement Secured Notes”), and (2) one or more series of secured notes or secured loans in an aggregate principal amount not to exceed $750 million (“Junior Secured Debt”). Any such Incremental Replacement Secured Notes or Junior Secured Debt (a) must be (x) issued or incurred, as applicable, in connection with a modification, refinancing, refunding, renewal, replacement, exchange or extension of senior unsecured indebtedness and (y) secured by a lien on the Collateral (as defined in the ABL Credit Agreement) ranking junior to the lien securing the obligations under the ABL Credit Agreement and (b) will be subject to certain other conditions and limitations set forth in the ABL Credit Agreement.

14

On February 13, 2013, Avaya Inc., the Subsidiary Borrowers, Citicorp USA, Inc. and the lenders party thereto entered into Amendment No. 3 to Credit Agreement pursuant to which the ABL Credit Agreement was amended. The modified terms of the ABL Credit Agreement permitted the Company to refinance all of the Company's outstanding Old Notes with indebtedness secured by a lien on the Collateral (as defined in the ABL Credit Agreement) ranking junior to the lien on the Collateral securing the obligations under the ABL Credit Agreement, subject to certain other conditions and limitations set forth in the ABL Credit Agreement. Further, the terms of the amendment permit certain other obligations of the Company and certain of its subsidiaries to be secured by the ABL Priority Collateral (as defined in the ABL Credit Agreement) on a junior-priority basis.
On May 15, 2014, the Company borrowed $40 million under the senior secured multi-currency asset-based revolving credit facility, the proceeds of which were used to fund, in part, the redemption of the 10.125%/10.875% senior unsecured PIK toggle notes due 2015 and 9.75% senior unsecured cash-pay notes. Borrowings under the ABL Credit Agreement bear interest at a rate per annum equal to, at the Company's option, either (a) a LIBOR rate plus a margin of 1.75% or (b) a base rate plus a margin of 0.75%. The interest rate election made on the May 15, 2014 borrowing was the LIBOR rate. Any principal amount outstanding under this facility is payable in full on October 26, 2016.

At June 30, 2014 the Company had $40 million of aggregate borrowings under this facility in addition to $85 million of issued and outstanding letters of credit, with aggregate remaining revolver availability of $118 million. At September 30, 2013 the Company had $0 borrowings under this facility, in addition to $82 million of issued and outstanding letters of credit, with aggregate remaining availability of $228 million.
7% Senior Secured Notes
On February 11, 2011, the Company completed a private placement of $1,009 million of senior secured notes (the “7% Senior Secured Notes”). The 7% Senior Secured Notes bear interest at a rate of 7% per annum, mature on April 1, 2019 and were sold at par through a private placement to qualified institutional buyers pursuant to Rule 144A (and outside the United States in reliance on Regulation S) under the Securities Act of 1933, as amended (the “Securities Act”) and have not been, and will not be, registered under the Securities Act or applicable state or foreign securities laws.
The Company may redeem the 7% Senior Secured Notes commencing April 1, 2015 at 103.5% of the principal amount redeemed, which decreases to 101.75% on April 1, 2016 and to 100% on or after April 1, 2017. The Company may redeem all or part of the notes at any time prior to April 1, 2015 at 100% of the principal amount redeemed plus a “make-whole” premium. In addition, the Company may redeem up to 35% of the original aggregate principal balance of the 7% Senior Secured Notes at any time prior to April 1, 2014 with the net proceeds of certain equity offerings at 107% of the aggregate principal amount of 7% Senior Secured Notes redeemed. Upon the occurrence of specific kinds of changes of control, the Company will be required to make an offer to purchase the 7% Senior Secured Notes at 101% of their principal amount. If the Company or any of its restricted subsidiaries engages in certain asset sales, under certain circumstances the Company will be required to use the net proceeds to make an offer to purchase the 7% Senior Secured Notes at 100% of their principal amount.
Substantially all of the Company’s U.S. 100%-owned subsidiaries are guarantors of the 7% Senior Secured Notes. The 7% Senior Secured Notes are secured by substantially all of the assets of the Company and the subsidiary guarantors (other than with respect to real estate). The notes and the guarantees are secured equally and ratably with the Cash Flow Credit Agreement and any future first lien obligations by (i) a first-priority lien on substantially all of the Company’s and the guarantors’ assets, other than (x) any real estate and (y) collateral that secures the ABL Credit Agreement on a first-priority basis (the “ABL Priority Collateral”), and (ii) a second-priority lien on the ABL Priority Collateral, in each case, subject to certain customary exceptions.
9% Senior Secured Notes
On December 21, 2012, the Company completed a private placement of $290 million of senior secured notes (the “9% Senior Secured Notes”). The 9% Senior Secured Notes bear interest at a rate of 9% per annum, mature on April 1, 2019, and were sold at par through a private placement to qualified institutional buyers pursuant to Rule 144A (and outside the United States in reliance on Regulation S) under the Securities Act. The 9% Senior Secured Notes have not been, and will not be, registered under the Securities Act or applicable state or foreign securities laws and may not be offered or sold absent registration under the Securities Act or applicable state or foreign securities laws or applicable exemptions from registration requirements.
The 9% Senior Secured Notes are redeemable commencing April 1, 2015 at 104.5% of the principal amount redeemed, which decreases to 102.25% on April 1, 2016 and to 100% on or after April 1, 2017. The Company may redeem all or part of the notes at any time prior to April 1, 2015 at 100% of the principal amount redeemed plus a “make-whole” premium, as defined in the indenture governing the 9% Senior Secured Notes. In addition, the Company may redeem up to 35% of the original aggregate principal balance of the 9% Senior Secured Notes at any time prior to April 1, 2015 with the net proceeds of certain equity offerings at 109% of the aggregate principal amount redeemed. Upon the occurrence of specific kinds of changes of control, the Company will be required to make an offer to purchase the 9% Senior Secured Notes at 101% of their principal amount. If the

15

Company or any of its restricted subsidiaries engages in certain asset sales, under certain circumstances the Company will be required to use the net proceeds to make an offer to purchase the 9% Senior Secured Notes at 100% of their principal amount.
The 9% Senior Secured Notes are secured by substantially all of the assets of the Company and substantially all of the Company’s U.S. 100%-owned subsidiaries (other than with respect to real estate). The notes and the guarantees are secured equally and ratably with the Cash Flow Credit Agreement, the 7% Senior Secured Notes due 2019 and any future first lien obligations by (i) a first-priority lien on substantially all of the Company’s and the guarantors’ assets, other than (x) any real estate and (y) collateral that secures the ABL Credit Agreement on a first-priority basis (the “ABL Priority Collateral”), and (ii) a second-priority lien on the ABL Priority Collateral, in each case, subject to certain customary exceptions.
The proceeds from the 9% Senior Secured Notes were used to repay $284 million aggregate principal amount of term B-5 loans and to pay related fees and expenses. In connection with the issuance of the 9% Senior Secured Notes, the Company capitalized financing costs of $7 million during fiscal 2013 and is amortizing these costs over the term of the 9% Senior Secured Notes.
The repayment of the term B-5 loans was accounted for as an extinguishment of debt. Accordingly the difference between the reacquisition price and the carrying value of the term B-5 loans (including unamortized debt issue costs) of $3 million was recognized as a loss upon debt extinguishment during fiscal 2013.
10.50% Senior Secured Notes
On March 7, 2013, the Company completed an Exchange Offer in which $1,384 million of Old Notes were exchanged for $1,384 million of senior secured notes due 2021 (the “10.50% Senior Secured Notes”). The 10.50% Senior Secured Notes were issued at par, bear interest at a rate of 10.50% per annum and mature on March 1, 2021. The 10.50% Senior Secured Notes have not been, and will not be, registered under the Securities Act or applicable state or foreign securities laws and may not be offered or sold absent registration under the Securities Act or applicable state or foreign securities laws or applicable exemptions from registration requirements.
The 10.50% Senior Secured Notes are redeemable commencing March 1, 2017 at 107.875% of the principal amount redeemed, which decreases to 105.250% on March 1, 2018, to 102.625% on March 1, 2019 and to 100% on or after March 1, 2020. The Company may redeem all or part of the notes at any time prior to March 1, 2017 at 100% of the principal amount redeemed plus a “make-whole” premium. In addition, the Company may redeem up to 35% of the original aggregate principal balance of the notes at any time prior to March 1, 2016 with the net proceeds of certain equity offerings at 110.50% of the aggregate principal amount redeemed. Upon the occurrence of specific kinds of changes of control, the Company will be required to make an offer to purchase the 10.50% Senior Secured Notes at 101% of their principal amount. If the Company or any of its restricted subsidiaries engages in certain asset sales, under certain circumstances the Company will be required to use the net proceeds to make an offer to purchase the 10.50% Senior Secured Notes at 100% of their principal amount.
The 10.50% Senior Secured Notes are secured by substantially all of the assets of the Company and substantially all of the Company's U.S. 100%-owned subsidiaries (other than with respect to real estate). The notes and the corresponding guarantees are secured on a junior priority basis to the Company's ABL Credit Agreement, the Company's Cash Flow Credit Agreement, the Company's existing 7% Senior Secured Notes due 2019, the Company's existing 9% Senior Secured Notes due 2019 and any future senior obligations by a junior priority lien on substantially all of the Company's and the guarantors' assets, other than any real estate.
The Company’s Cash Flow Credit Agreement, ABL Credit Agreement, and indentures governing its notes contain a number of covenants that, among other things and subject to certain exceptions, restrict the Company’s ability and the ability of certain of its subsidiaries to: (a) incur or guarantee additional debt and issue or sell certain preferred stock; (b) pay dividends on, redeem or repurchase capital stock; (c) make certain acquisitions or investments; (d) incur or assume certain liens; (e) enter into transactions with affiliates; (f) merge or consolidate with another company; (g) transfer or otherwise dispose of assets; (h) redeem subordinated debt; (i) incur obligations that restrict the ability of the Company’s subsidiaries to make dividends or other payments to the Company or Parent; and (j) create or designate unrestricted subsidiaries. They also contain customary affirmative covenants and events of default. As of June 30, 2014 and September 30, 2013, the Company was not in default under any of these agreements.
The weighted average contractual interest rate of the Company’s outstanding debt as of June 30, 2014 and September 30, 2013 was 6.9% and 7.4%, respectively.

16

Annual maturities of long-term debt for the next five years ending September 30 and thereafter consist of:
In millions
 
Remainder of fiscal 2014
$
10

2015
38

2016
39

2017
178

2018
3,116

2019 and thereafter
2,683

Total
$
6,064

Capital Lease Obligations
Included in other liabilities at June 30, 2014 is $18 million of capital lease obligations, primarily associated with an office facility.
9.
Derivatives and Other Financial Instruments
Interest Rate Swaps
From time to time, the Company has entered into interest rate swap agreements to manage the amount of its floating rate debt in order to reduce its exposure to variable rate interest payments associated with certain borrowings under the Cash Flow Credit Agreement. As of September 30, 2013 each of these agreements has reached maturity and there are no outstanding interest rate swap agreements.
The fair value of each interest rate swap that is designated and qualifies as a cash flow hedge under ASC 815 is reflected as an asset or liability in the Consolidated Balance Sheets, reported as a component of other comprehensive income (loss) and reclassified to earnings in the same period or periods during which the hedged transaction affects earnings. Gains and losses on derivative instruments representing hedge ineffectiveness are recognized in current earnings. The fair value of each interest rate swap is estimated as the net present value of their projected cash flows at the balance sheet date.
The following table summarizes the (gains) and losses of the interest rate contracts qualifying and designated as cash flow hedging instruments:
In millions
Three months ended June 30, 2013
 
Nine months ended June 30, 2013
(Gain) loss on interest rate swaps
 
 
 
Recognized in other comprehensive loss
$
(2
)
 
$
(10
)
Reclassified from accumulated other comprehensive loss into interest expense
$
3

 
$
11

Recognized in operations (ineffective portion)
$
—

 
$
—

Foreign Currency Forward Contracts
The Company utilizes foreign currency forward contracts primarily to manage short-term exchange rate exposures on certain receivables, payables and intercompany loans residing on foreign subsidiaries’ books, which are denominated in currencies other than the subsidiary’s functional currency. When those items are revalued into the subsidiaries’ functional currencies at the month-end exchange rates, the fluctuations in the exchange rates are recognized in the Consolidated Statements of Operations as other income (expense), net. Changes in the fair value of the Company’s foreign currency forward contracts used to offset these exposed items are also recognized in the Consolidated Statements of Operations as other income (expense), net in the period in which the exchange rates change.
The gains and (losses) of the foreign currency forward contracts included in other income (expense), net were $2 million and $(3) million for the three months ended June 30, 2014 and 2013, respectively, and $4 million and $(10) million for the nine months ended June 30, 2014 and 2013, respectively.

17

The following table summarizes the estimated fair value of the foreign currency forward contracts:
In millions
 
 
 
 
Balance Sheet Location
 
June 30, 2014
 
September 30, 2013
Other current assets
 
$
1

 
$
1

Other current liabilities
 
(1
)
 
—

Net asset
 
$
—

 
$
1

10.
Fair Value Measures
Pursuant to the accounting guidance for fair value measurements and its subsequent updates, fair value is defined as the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining the fair value measurements for assets and liabilities required or permitted to be recorded at fair value, the Company considers the principal or most advantageous market in which it would transact and it considers assumptions that market participants would use when pricing the asset or liability.
Fair Value Hierarchy
The accounting guidance for fair value measurements also requires an entity to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. A financial instrument’s categorization within the fair value hierarchy is based upon the lowest level of input that is significant to the fair value measurement. The inputs are prioritized into three levels that may be used to measure fair value:
Level 1: Inputs that reflect quoted prices for identical assets or liabilities in active markets that are observable.
Level 2: Inputs that reflect quoted prices for similar assets or liabilities in active markets; quoted prices for identical or similar assets or liabilities in markets that are not active; or model-derived valuations in which significant inputs are observable or can be derived principally from, or corroborated by, observable market data.
Level 3: Inputs that are unobservable to the extent that observable inputs are not available for the asset or liability at the measurement date.
Asset and Liabilities Measured at Fair Value on a Recurring Basis
Assets and liabilities measured at fair value on a recurring basis as of June 30, 2014 and September 30, 2013 were as follows:
 
June 30, 2014
 
Fair Value Measurements Using
In millions
Total
 
Quoted Prices in 
Active Markets
for Identical
Instruments
(Level 1)
 
Significant
Other
Observable
Inputs
(Level 2)
 
Significant
Unobservable
Inputs
(Level 3)
Other Current Assets:
 
 
 
 
 
 
 
Foreign currency forward contracts
$
1

 
$
—

 
$
1

 
$
—

Other Non-Current Assets:
 
 
 
 
 
 
 
Investments
$
1

 
$
1

 
$
—

 
$
—

Other Current Liabilities:
 
 
 
 
 
 
 
Foreign currency forward contracts
$
1

 
$
—

 
$
1

 
$
—

 
September 30, 2013
 
Fair Value Measurements Using
In millions
Total
 
Quoted Prices in
Active Markets
for Identical
Instruments
(Level 1)
 
Significant
Other
Observable
Inputs
(Level 2)
 
Significant
Unobservable
Inputs
(Level 3)
Other Current Assets:
 
 
 
 
 
 
 
Foreign currency forward contracts
$
1

 
$
—

 
$
1

 
$
—

Other Non-Current Assets:
 
 
 
 
 
 
 
Investments
$
2

 
$
1

 
$
1

 
$
—


18

Foreign Currency Forward Contracts
Foreign currency forward contracts classified as Level 2 assets and liabilities are priced using quoted market prices for similar assets or liabilities in active markets.
Investments
Investments classified as Level 2 assets and liabilities are priced using quoted market prices for identical assets which are subject to infrequent transactions (i.e., a less active market).

Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis
 
During the three months ended March 31, 2013, the Company performed an interim impairment test of goodwill for the ITPS reporting unit. Using Level 3 inputs, the Company estimated the fair value of its goodwill to be $44 million as compared with a carrying value of $133 million and recorded an impairment to goodwill of $89 million. Refer to Note 4, “Divestitures - Government IT Professional Services Business,” for further discussion of the Company's ITPS reporting unit accounted for as a discontinued operations. No other assets or liabilities are measured at fair value on a nonrecurring basis.
Fair Value of Financial Instruments
The fair values of cash and cash equivalents, accounts receivable, accounts payable and accrued expenses, to the extent the underlying liability will be settled in cash, approximate carrying values because of the short-term nature of these instruments.
On October 3, 2011 and October 3, 2012, the Company advanced $8 million and $10 million, respectively, to Parent in exchange for a note receivable. The proceeds of such notes were used by Parent to fund, in part, an acquisition of all outstanding shares of a unified communications solutions provider. Immediately upon completing the acquisition, Parent merged the acquired entity with and into Avaya Inc., with Avaya Inc. surviving the merger.
The principal amount of these notes plus any accrued and unpaid interest are due in full January 24, 2019 and October 3, 2015 with interest at the rate of 1.65% and 0.93% per annum, respectively. These notes are included in other assets in the Company's Consolidated Balance Sheets. The estimated fair value of the $8 million note receivable was $7 million and $8 million at June 30, 2014 and September 30, 2013, respectively. The estimated fair value of the $10 million note receivable was $9 million and $9 million at June 30, 2014 and September 30, 2013, respectively. The estimated fair value of each note was determined based on a Level 2 input using discounted cash flow techniques.
The estimated fair values of the amounts borrowed under the Company's revolving credit facilities at June 30, 2014 were estimated based on a Level 2 input using discounted cash flow techniques. Significant inputs to the discounted cash flow model include projected future cash flows based on projected LIBOR rates, and the average margin for companies with similar credit ratings and similar maturities. The estimated fair values of all other amounts borrowed under the Company’s financing arrangements at June 30, 2014 and September 30, 2013 were estimated based on a Level 2 input using quoted market prices for the Company’s debt which is subject to infrequent transactions (i.e. a less active market).

19

The estimated fair values of the amounts borrowed under the Company’s credit agreements at June 30, 2014 and September 30, 2013 are as follows:
 
June 30, 2014
 
September 30, 2013
In millions
Principal
Amount
 
Fair
Value
 
Principal
Amount
 
Fair
Value
9.75% senior unsecured cash pay notes due November 1, 2015
$
—

 
$
—

 
$
58

 
$
57

10.125%/10.875% senior unsecured PIK toggle notes due November 1, 2015
—

 
—

 
92

 
91

Variable rate senior secured multi-currency asset-based revolving credit facility due October 26, 2016
40

 
37

 
—

 
—

Variable rate senior secured multi-currency revolver due October 26, 2016
100

 
94

 
—

 
—

Variable rate senior secured term B-3 loans due October 26, 2017
2,109

 
2,065

 
2,127

 
1,898

Variable rate senior secured term B-4 loans due October 26, 2017
1

 
1

 
1

 
1

Variable rate senior secured term B-5 loans due March 31, 2018
—

 
—

 
1,141

 
1,078

Variable rate senior secured term B-6 loans due March 31, 2018
1,131

 
1,131

 
—

 
—

7% senior secured notes due April 1, 2019
1,009

 
1,012

 
1,009

 
941

9% senior secured notes due April 1, 2019
290

 
301

 
290

 
281

10.50% senior secured notes due March 1, 2021
1,384

 
1,280

 
1,384

 
1,110

Total
$
6,064

 
$
5,921

 
$
5,952

 
$
5,309

11.
Income Taxes
The provision for income taxes of continuing operations for the nine months ended June 30, 2014 was $19 million, as compared to the benefit from income taxes of continuing operations of $6 million for the nine months ended June 30, 2013.
The effective income tax rate for the nine months ended June 30, 2014 differs from the statutory U.S. Federal income tax rate primarily due to (1) the effect of tax rate differentials on foreign income/loss in the Consolidated Statements of Operations, (2) changes in the valuation allowance established against the Company’s deferred tax assets, (3) reductions in the Company's unrecognized tax benefits of $35 million resulting from the settlement of certain international tax exams, (4) recognition of a $22 million income tax benefit as a result of net gains in income from discontinued operations, (5) recognition of an $11 million income tax benefit as a result of net gains in other comprehensive income, and (6) recognition of a $7 million income tax benefit related to the correction of prior year deferred tax assets and liabilities for certain non-U.S. legal entities.
During the nine months ended June 30, 2014, the Company recorded a tax charge of $11 million to other comprehensive income primarily relating to gains associated with the Company's pension benefits and a tax charge of $22 million to discontinued operations. As a result of the charge to other comprehensive income and discontinued operations for these tax effects the Company recognized an income tax benefit in continuing operations and less current period valuation allowance was required against the Company's deferred tax assets.
During the nine months ended June 30, 2014, the Company recorded a correction to prior period deferred tax assets and liabilities for certain non-U.S. legal entities. This adjustment decreased the provision for income taxes of continuing operations by $7 million. Prior to this adjustment the Company's provision for income taxes of continuing operations was $26 million for the nine months ended June 30, 2014. The Company evaluated the correction in relation to the three and nine months ended June 30, 2014, the expected full year results for fiscal 2014, as well as the periods in which the adjustment originated, and concluded that the adjustment is not material to the current period or any prior quarter or year.
The effective rate for the nine months ended June 30, 2013 differs from the statutory U.S. Federal income tax rate primarily due to (1) the effect of tax rate differentials on foreign income/loss in the Consolidated Statements of Operations, (2) changes in the valuation allowance established against the Company’s deferred tax assets, (3) $17 million of income tax benefit recognized upon the expiration of certain interest rate swaps, and (4) the recognition of a $43 million income tax benefit as a result of net gains in other comprehensive income.
During the nine months ended June 30, 2013, the Company recorded a tax charge of $43 million to other comprehensive income primarily relating to gains associated with the Company's pension benefits. As a result of the charge to other comprehensive income for this tax effect the Company recognized an income tax benefit in continuing operations and less current period valuation allowance was required against the Company's deferred tax assets.

20

During the nine months ended June 30, 2013, the Company recognized $17 million of income tax benefit related to the elimination of the tax effect of certain interest rate swaps in other comprehensive income. The tax effect of such interest rate swaps was recognized in other comprehensive income prior to the establishment of a valuation allowance against the Company's U.S. net deferred tax assets and was eliminated following the expiration of the final interest rate swap upon which the tax effect was established.
For interim financial statement purposes, U.S. GAAP income tax expense related to ordinary income is determined by applying an estimated annual effective income tax rate against the Company's ordinary income. Income tax expense/benefit related to items not characterized as ordinary income is recognized as a discrete item when incurred. The estimation of the Company's annual effective income tax rate requires the use of management forecasts and other estimates, a projection of jurisdictional taxable income and losses, application of statutory income tax rates, and an evaluation of valuation allowances. The Company's estimated annual effective income tax rate may be revised, if necessary, in each interim period during the fiscal year.
12.
Benefit Obligations
The Company sponsors non-contributory defined benefit pension plans covering a portion of its U.S. employees and retirees, and postretirement benefit plans covering a portion of its U.S. retirees that include healthcare benefits and life insurance coverage. Certain non-U.S. operations have various retirement benefit programs covering substantially all of their employees. Some of these programs are considered to be defined benefit pension plans for accounting purposes.

The Company froze benefit accruals and additional participation in the pension and postretirement plans for its U.S.
management employees effective December 31, 2003. The Company also amended the postretirement plan for its
U.S. management employees effective January 1, 2013, to terminate retiree dental coverage, and to cease providing
medical and prescription drug coverage to a retiree, dependent, or lawful spouse who has attained age 65.

Effective November 25, 2013 and January 31, 2014, the Company entered into a two-year contract extension with the Communications Workers of America (“CWA”) and the International Brotherhood of Electrical Workers (“IBEW”), respectively. With the contract extension, the contract with the CWA and the contract with the IBEW now terminate on June 13, 2016. The contract extensions did not affect the Company's obligation for pension and postretirement benefits available to U.S. employees of the Company who are represented by the CWA or IBEW (“represented employees”).
The components of the pension and postretirement net periodic benefit cost (credit) for the three and nine months ended June 30, 2014 and 2013 are provided in the table below:
 
Pension Benefits -
U.S.
 
Pension Benefits -
Non-U.S.
 
Postretirement
Benefits - U.S.
 
Three months ended June 30,
 
Three months ended June 30,
 
Three months ended June 30,
In millions
2014
 
2013
 
2014
 
2013
 
2014
 
2013
Components of Net Periodic Benefit Cost
 
 
 
 
 
 
 
 
 
 
 
Service cost
$
2

 
$
1

 
$
1

 
$
1

 
$
—

 
$
1

Interest cost
36

 
34

 
5

 
5

 
6

 
6

Expected return on plan assets
(43
)
 
(41
)
 
(1
)
 
—

 
(3
)
 
(3
)
Amortization of unrecognized prior service cost
—

 
1

 
—

 
—

 
(3
)
 
(4
)
Amortization of previously unrecognized net actuarial loss
21

 
30

 
1

 
1

 
1

 
1

Curtailment
—

 
2

 
—

 
—

 
—

 
(8
)
Net periodic benefit cost
$
16

 
$
27

 
$
6

 
$
7

 
$
1

 
$
(7
)

21

 
Pension Benefits -
U.S.
 
Pension Benefits -
Non-U.S.
 
Postretirement
Benefits - U.S.
 
Nine months ended June 30,
 
Nine months ended June 30,
 
Nine months ended June 30,
In millions
2014
 
2013
 
2014
 
2013
 
2014
 
2013
Components of Net Periodic Benefit Cost
 
 
 
 
 
 
 
 
 
 
 
Service cost
$
4

 
$
4

 
$
5

 
$
5

 
$
1

 
$
2

Interest cost
109

 
102

 
16

 
15

 
17

 
16

Expected return on plan assets
(127
)
 
(121
)
 
(2
)
 
(1
)
 
(9
)
 
(8
)
Amortization of unrecognized prior service cost
—

 
1

 
—

 
—

 
(9
)
 
(11
)
Amortization of previously unrecognized net actuarial loss
62

 
94

 
3

 
3

 
3

 
5

Curtailment
—

 
2

 
—

 
—

 
—

 
(8
)
Net periodic benefit cost
$
48

 
$
82

 
$
22

 
$
22

 
$
3

 
$
(4
)
The Company's general funding policy with respect to its U.S. qualified pension plans is to contribute amounts at least sufficient to satisfy the minimum amount required by applicable laws and regulations. For the nine month period ended June 30, 2014, the Company made contributions of $101 million to satisfy minimum statutory funding requirements. Estimated payments to satisfy minimum statutory funding requirements for the remainder of fiscal 2014 are $63 million.
The Company provides certain pension benefits for U.S. employees, which are not pre-funded, and certain pension benefits for non-U.S. employees, the majority of which are not pre-funded. Consequently, the Company makes payments as these benefits are disbursed or premiums are paid. For the nine month period ended June 30, 2014, the Company made payments for these U.S. and non-U.S. pension benefits totaling $6 million and $24 million, respectively. Estimated payments for these U.S. and non-U.S. pension benefits for the remainder of fiscal 2014 are $1 million and $6 million, respectively.
During the nine months ended June 30, 2014, the Company contributed $28 million to the represented employees’ post-retirement health trust to fund current benefit claims and costs of administration in compliance with the terms of the 2009 agreements between the Company and the CWA and IBEW, as extended through June 13, 2016. Estimated contributions under the terms of the 2009 agreements are $11 million for the remainder of fiscal 2014.
The Company also provides certain retiree medical benefits for U.S. employees, which are not pre-funded. Consequently, the Company makes payments as these benefits are disbursed. For the nine month period ended June 30, 2014, the Company made payments totaling $6 million for these retiree medical benefits. Estimated payments for these retiree medical benefits for the remainder of fiscal 2014 are $2 million.
13.
Reportable Segments
Avaya conducts its business operations in three segments. Two of those segments, Global Communications Solutions (“GCS”) and Avaya Networking (“Networking”), make up Avaya’s Enterprise Collaboration Solutions (“ECS”) product portfolio. The third segment contains Avaya’s services portfolio and is called Avaya Global Services (“AGS”).
The GCS segment primarily develops, markets, and sells unified communications and contact center products by integrating multiple forms of communications, including telephone, e-mail, instant messaging and video. Avaya’s Networking segment’s portfolio of products offers integrated networking products which are scalable across customer enterprises. The AGS segment develops, markets and sells comprehensive end-to-end global service offerings that allow customers to evaluate, plan, design, implement, monitor, manage and optimize complex enterprise communications networks.
For internal reporting purposes, the Company’s chief operating decision maker makes financial decisions and allocates resources based on segment profit information obtained from the Company’s internal management systems. Management does not include in its segment measures of profitability selling, general, and administrative expenses, research and development expenses, amortization of intangible assets, and certain discrete items, such as charges relating to restructuring actions, impairment charges, and merger-related costs as these costs are not core to the measurement of segment management’s performance, but rather are controlled at the corporate level.

22

Summarized financial information relating to the Company’s reportable segments is shown in the following table:
  
Three months ended June 30,
 
Nine months ended June 30,
In millions
2014
 
2013
 
2014
 
2013
REVENUE
 
 
 
 
 
 
 
Global Communications Solutions
$
450

 
$
497

 
$
1,433

 
$
1,543

Avaya Networking
61

 
64

 
184

 
178

Enterprise Collaboration Solutions
511

 
561

 
1,617

 
1,721

Avaya Global Services
543

 
556

 
1,628

 
1,689

Unallocated Amounts (1)
—

 
(1
)
 
—

 
(1
)
 
$
1,054

 
$
1,116

 
$
3,245

 
$
3,409

GROSS PROFIT
 
 
 
 
 
 
 
Global Communications Solutions
$
287

 
$
298

 
$
905

 
$
917

Avaya Networking
27

 
28

 
85

 
73

Enterprise Collaboration Solutions
314

 
326

 
990

 
990

Avaya Global Services
309

 
307

 
907

 
919

Unallocated Amounts (1)
(16
)
 
(15
)
 
(53
)
 
(53
)
 
607

 
618

 
1,844

 
1,856

OPERATING EXPENSES
 
 
 
 
 
 
 
Selling, general and administrative
365

 
379

 
1,155

 
1,139

Research and development
93

 
112

 
289

 
343

Amortization of intangible assets
56

 
57

 
171

 
172

Restructuring charges, net
45

 
63

 
94

 
165

Acquisition-related costs
—

 
1

 
—

 
1

 
559

 
612

 
1,709

 
1,820

OPERATING INCOME
48

 
6

 
135

 
36

INTEREST EXPENSE, LOSS ON EXTINGUISHMENT OF DEBT AND OTHER EXPENSE, NET
(120
)
 
(127
)
 
(360
)
 
(361
)
LOSS FROM CONTINUING OPERATIONS BEFORE INCOME TAXES
$
(72
)
 
$
(121
)
 
$
(225
)
 
$
(325
)
 
(1)
Unallocated Amounts in Gross Profit include the effect of the amortization of acquired technology intangibles and costs that are not core to the measurement of segment management’s performance, but rather are controlled at the corporate level. Unallocated Amounts also include the impacts of certain fair value adjustments recorded in purchase accounting in connection with the Merger and acquisitions.
14.
Accumulated Other Comprehensive Loss
The components of accumulated other comprehensive loss as of June 30, 2014 and 2013 are summarized as follows:
In millions
Change in unamortized pension, postretirement and postemployment benefit-related items
 
Foreign Currency Translation
 
Other
 
Accumulated Other Comprehensive Loss
Balance as of October 1, 2013
$
(949
)
 
$
(56
)
 
$
(1
)
 
$
(1,006
)
Other comprehensive loss before reclassifications
—

 
(13
)
 
—

 
(13
)
Amounts reclassified to earnings
38

 
—

 
(1
)
 
37

(Provision for) benefit from income taxes
(14
)
 
2

 
—

 
(12
)
Balance as of June 30, 2014
$
(925
)
 
$
(67
)
 
$
(2
)
 
$
(994
)

23

In millions
Change in unamortized pension, postretirement and postemployment benefit-related items
 
Foreign Currency Translation
 
Unrealized loss on term loan interest rate swap
 
Other
 
Accumulated Other Comprehensive Loss
Balance as of October 1, 2012
$
(1,109
)
 
$
(13
)
 
$
(3
)
 
$
(1
)
 
$
(1,126
)
Other comprehensive loss before reclassifications
—

 
(40
)
 
(1
)
 
—

 
(41
)
Amounts reclassified to earnings
118

 
—

 
11

 
—

 
129

Provision for income taxes
(47
)
 
—

 
(21
)
 
—

 
(68
)
Balance as of June 30, 2013
$
(1,038
)
 
$
(53
)
 
$
(14
)
 
$
(1
)
 
$
(1,106
)
The amounts reclassified out of accumulated other comprehensive income (loss) into the Consolidated Statements of Operations prior to the impact of income taxes, with line item location, during the three and nine months ended June 30, 2014 and 2013 were as follows:
 
Three months ended June 30,
 
Nine months ended June 30,
 
 
In millions
2014
 
2013
 
2014
 
2013
 
Line item in Statements of Operations
Change in unamortized pension, postretirement and postemployment benefit-related items
$
4

 
$
18

 
$
10

 
$
29

 
Costs - Products
 
4

 
18

 
10

 
29

 
Costs - Services
 
5

 
29

 
15

 
48

 
Selling, general and administrative
 
1

 
7

 
3

 
12

 
Research and development
 
14

 
72

 
38

 
118

 
 
Unrealized loss on term loan interest rate swap
—

 
3

 
—

 
11

 
Interest expense
Other
—

 
—

 
(1
)
 
—

 
Other (expense) income, net
Total amounts reclassified to operations
$
14

 
$
75

 
$
37

 
$
129

 
 
15.
Commitments and Contingencies
Legal Proceedings
In the ordinary course of business, the Company is involved in litigation, claims, government inquiries, investigations and proceedings, including, but not limited to, those identified below, relating to intellectual property, commercial, employment, environmental and regulatory matters.
Other than as described below, the Company believes there is no litigation pending or environmental and regulatory matters against the Company that could have, individually or in the aggregate, a material adverse effect on the Company’s financial position, results of operations or cash flows.
Antitrust Litigation
In 2006, the Company instituted an action in the U.S. District Court, District of New Jersey, against defendants Telecom Labs, Inc., TeamTLI.com Corp. and Continuant Technologies, Inc. (“TLI/Continuant”) and subsequently amended its complaint to include certain individual officers of these companies as defendants. Defendants purportedly provide maintenance services to customers who have purchased or leased the Company's communications equipment. The Company asserted in its amended complaint that, among other things, defendants, or each of them, engaged in tortious conduct by improperly accessing and utilizing the Company's proprietary software, including passwords, logins and maintenance service permissions, to perform certain maintenance services on the Company's customers' equipment. TLI/Continuant filed counterclaims against the Company alleging that the Company has violated the Sherman Act's prohibitions against anticompetitive conduct through the manner in which the Company sells its products and services. TLI/Continuant seek to recover the profits they claim they would have earned from maintaining Avaya's products, and ask for injunctive relief prohibiting the conduct they claim is anticompetitive. 
The trial commenced on September 9, 2013. On January 8, 2014, the Court issued an opinion dismissing the Company's affirmative claims. With respect to TLI/Continuant’s counterclaims, on March 27, 2014, a jury found against the Company on two of eight claims and awarded damages of $20 million. Under the federal antitrust laws, the jury’s award is subject to automatic trebling, or $60 million.

24

Following the jury verdict, TLI/Continuant sought an injunction regarding the Company’s ongoing business operations. On June 30, 2014, a federal judge rejected the demands of TLI/Continuant’s proposed injunction and stated that “only a narrow injunction is appropriate.” Instead, the judge issued an order relating to customers who purchased an Avaya PBX system between January 1, 1990 and April 30, 2008 only. Those customers and their agents will have free access to the on demand maintenance commands that were installed on their systems at the time of the purchase transaction. The Company has six months from the date of the injunction to enable such access. The court specified that this right “does not extend to access on a system purchased after April 30, 2008.” Consequently, the injunction affects only systems sold more than six years ago. The judge denied all other requests TLI/Continuant made in its injunction filing.
The Company and TLI/Continuant have filed post-trial motions seeking to overturn the jury’s verdict, which motions are currently pending. In addition, TLI/Continuant has made a motion for the entry of final judgment, including a request for prejudgment interest in the amount of approximately $13 million, which motion is currently pending. The Company is disputing TLI/Continuant’s entitlement to prejudgment interest. The Company expects TLI/Continuant to make an application for attorneys’ fees and costs.
The Company continues to believe that TLI/Continuant's claims are without merit and unsupported by the facts and law, and the Company intends to defend this matter, including by filing an appeal to the United States Court of Appeals for the Third Circuit. No loss reserve has been provided for this matter. Once required, and in order to stay the enforcement of the judgment pending appeal or otherwise, the Company will post a bond in the amount of the final judgment, plus interest. The Company expects to secure posting of the bond through existing resources and may use any or a combination of the issuance of one or more letters of credit under its existing credit facilities and cash on hand.
In the event TLI/Continuant ultimately succeed in subsequent appeals, any potential loss could be material. At this time an outcome cannot be predicted and, as a result, the Company cannot be assured that this case will not have a material adverse effect on the manner in which it does business, its financial position, results of operations, or cash flows.
Intellectual Property
In the ordinary course of business, the Company is involved in litigation alleging it has infringed upon third parties’ intellectual property rights, including patents; some litigation may involve claims for infringement against customers by third parties relating to the use of Avaya’s products, as to which the Company may provide indemnifications of varying scope to certain customers. These matters are on-going and the outcomes are subject to inherent uncertainties. As a result, the Company cannot be assured that any such matter will not have a material adverse effect on its financial position, results of operations or cash flows.
Other
In October 2009, a group of former employees of Avaya’s former Shreveport, Louisiana manufacturing facility brought suit in Louisiana state court, naming as defendants Alcatel-Lucent USA, Inc., Lucent Technologies Services Company, Inc., and AT&T Technologies, Inc. The former employees allege hearing loss due to hazardous noise exposure from the facility dating back over forty years, and stipulate that the total amount of each individual’s damages does not exceed fifty thousand dollars. In February 2010 plaintiffs amended their complaint to add the Company as a named defendant. There are 101 plaintiffs in the case. Defendants’ motion to dismiss plaintiffs’ complaint was denied on April 30, 2012. At this time an outcome cannot be predicted however, because the amounts of the claims individually and in the aggregate are not material, the Company believes the outcome of this matter will not have a material adverse effect on the manner in which it does business, its financial position, results of operations, or cash flows.
General
The Company records accruals for legal contingencies to the extent that it has concluded it is probable that a liability has been incurred and the amount of the loss can be reasonably estimated. No estimate of the possible loss or range of loss in excess of amounts accrued, if any, can be made at this time regarding the matters specifically described above because the inherently unpredictable nature of legal proceedings may be exacerbated by various factors, including: (i) the damages sought in the proceedings are unsubstantiated or indeterminate; (ii) discovery is not complete; (iii) the proceeding is in its early stages; (iv) the matters present legal uncertainties; (v) there are significant facts in dispute; (vi) there are a large number of parties (including where it is uncertain how liability, if any, will be shared among multiple defendants); or (vii) there is a wide range of potential outcomes.

25

Product Warranties
The Company recognizes a liability for the estimated costs that may be incurred to remedy certain deficiencies of quality or performance of the Company’s products. These product warranties extend over a specified period of time generally ranging up to two years from the date of sale depending upon the product subject to the warranty. The Company accrues a provision for estimated future warranty costs based upon the historical relationship of warranty claims to sales. The Company periodically reviews the adequacy of its product warranties and adjusts, if necessary, the warranty percentage and accrued warranty reserve, which is included in other current and non-current liabilities in the Consolidated Balance Sheets, for actual experience.
In millions
 
Balance as of October 1, 2013
$
16

Reductions for payments and costs to satisfy claims
(10
)
Accruals for warranties issued during the period
8

Balance as of June 30, 2014
$
14

Guarantees of Indebtedness and Other Off-Balance Sheet Arrangements
Letters of Credit
As of June 30, 2014, the Company had outstanding an aggregate of $129 million in irrevocable letters of credit which ensure the Company's performance or payment to third parties.  Included in this amount is $85 million issued under its $535 million committed revolving credit facilities, which facilities are available through October 26, 2016.  Also included is $44 million of letters of credit issued under uncommitted facilities.
Surety Bonds
The Company arranges for the issuance of various types of surety bonds, such as license, permit, bid and performance bonds, which are agreements under which the surety company guarantees that the Company will perform in accordance with contractual or legal obligations. These bonds vary in duration although most are issued and outstanding from 3 months to 3 years. These bonds are backed by $8 million of the Company’s letters of credit. If the Company fails to perform under its obligations, the maximum potential payment under these surety bonds is $18 million as of June 30, 2014. Historically, no surety bonds have been drawn upon.
Purchase Commitments and Termination Fees
The Company purchases components from a variety of suppliers and uses several contract manufacturers to provide manufacturing services for its products. During the normal course of business, in order to manage manufacturing lead times and to help assure adequate component supply, the Company enters into agreements with contract manufacturers and suppliers that allow them to produce and procure inventory based upon forecasted requirements provided by the Company. If the Company does not meet these specified purchase commitments, it could be required to purchase the inventory, or in the case of certain agreements, pay an early termination fee. Historically, the Company has not been required to pay a charge for not meeting its designated purchase commitments with these suppliers, but has been obligated to purchase certain excess inventory levels from its outsourced manufacturers due to actual sales of product varying from forecast and due to transition of manufacturing from one vendor to another.
The Company’s outsourcing agreements with its most significant contract manufacturers automatically renew in July and September for successive periods of twelve months each, subject to specific termination rights for the Company and the contract manufacturers. All manufacturing of the Company’s products is performed in accordance with either detailed requirements or specifications and product designs furnished by the Company, and is subject to rigorous quality control standards.
Product Financing Arrangements
The Company sells products to various resellers that may obtain financing from certain unaffiliated third-party lending institutions. For the Company’s product financing arrangement with resellers outside the U.S., in the event participating resellers default on their payment obligations to the lending institution, the Company is obligated under certain circumstances to guarantee repayment to the lending institution. The repayment amount fluctuates with the level of product financing activity. The guaranteed repayment amount was approximately $2 million as of June 30, 2014. The Company reviews and sets the maximum credit limit for each reseller participating in this financing arrangement. Historically, there have not been any guarantee repayments by the Company. The Company has estimated the fair value of this guarantee as of June 30, 2014, and has determined that it is not material, however there can be no assurance that the Company will not be obligated to make repayments under this arrangement in the future.

26

Long-Term Cash Incentive Bonus Plan
Parent has established a long-term incentive cash bonus plan (“LTIP”). Under the LTIP, Parent will make cash awards available to compensate certain key employees upon the achievement of defined returns on the Sponsors’ initial investment in the Parent (a “triggering event”). Parent has authorized LTIP awards covering a total of $60 million, of which $30 million in awards were outstanding as of June 30, 2014. The Company will begin to recognize compensation expense relative to the LTIP awards upon the occurrence of a triggering event (e.g., a sale or initial public offering). As of June 30, 2014, no compensation expense associated with the LTIP has been recognized.
Credit Facility Indemnification
In connection with its obligations under the credit facilities described in Note 8, “Financing Arrangements,” the Company has agreed to indemnify the third-party lending institutions for costs incurred by the institutions related to changes in tax law or other legal requirements. While there have been no amounts paid to the lenders pursuant to this indemnity in the past, there can be no assurance that the Company will not be obligated to indemnify the lenders under this arrangement in the future. As of June 30, 2014, no amounts have been accrued pursuant to this indemnity.
Transactions with Alcatel-Lucent
Pursuant to the Contribution and Distribution Agreement effective October 1, 2000, Lucent Technologies, Inc. (now Alcatel-Lucent) contributed to the Company substantially all of the assets, liabilities and operations associated with its enterprise networking businesses (the “Company’s Businesses”) and distributed the Company’s stock pro-rata to the shareholders of Lucent (“distribution”). The Contribution and Distribution Agreement, among other things, provides that, in general, the Company will indemnify Alcatel-Lucent for all liabilities including certain pre-distribution tax obligations of Alcatel-Lucent relating to the Company’s Businesses and all contingent liabilities primarily relating to the Company’s Businesses or otherwise assigned to the Company. In addition, the Contribution and Distribution Agreement provides that certain contingent liabilities not allocated to one of the parties will be shared by Alcatel-Lucent and the Company in prescribed percentages. The Contribution and Distribution Agreement also provides that each party will share specified portions of contingent liabilities based upon agreed percentages related to the business of the other party that exceed $50 million. The Company is unable to determine the maximum potential amount of other future payments, if any, that it could be required to make under this agreement.
The Tax Sharing Agreement governs Alcatel-Lucent’s and the Company’s respective rights, responsibilities and obligations after the distribution with respect to taxes for the periods ending on or before the distribution. Generally, pre-distribution taxes or benefits that are clearly attributable to the business of one party will be borne solely by that party, and other pre-distribution taxes or benefits will be shared by the parties based on a formula set forth in the Tax Sharing Agreement. The Company may be subject to additional taxes or benefits pursuant to the Tax Sharing Agreement related to future settlements of audits by state and local and foreign taxing authorities for the periods prior to the Company’s separation from Alcatel-Lucent.

27

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations.
Unless the context otherwise indicates, as used in this “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” the terms “we,” “us,” “our,” “the Company,” “Avaya” and similar terms refer to Avaya Inc. and its subsidiaries. “Management’s Discussion and Analysis of Financial Condition and Results of Operations” should be read in conjunction with the unaudited interim Consolidated Financial Statements and the related notes included elsewhere in this Quarterly Report on Form 10-Q. The matters discussed in “Management’s Discussion and Analysis of Financial Condition and Results of Operations” contain certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. See “Cautionary Note Regarding Forward-Looking Statements” at the end of this discussion.
Our accompanying unaudited interim Consolidated Financial Statements as of June 30, 2014 and for the three and nine months ended June 30, 2014 and 2013 have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) and the rules and regulations of the United States Securities and Exchange Commission, or the SEC, for interim financial statements, and should be read in conjunction with our Consolidated Financial Statements and other financial information for the fiscal year ended September 30, 2013, which were included in our Annual Report on Form 10-K filed with the SEC on November 22, 2013. In our opinion, the unaudited interim Consolidated Financial Statements reflect all adjustments, consisting of normal and recurring adjustments, necessary for a fair statement of the financial condition, results of operations and cash flows for the periods indicated.
Overview
We are a leading global provider of real-time business collaboration and communications products and services that bring people together with the right information at the right time in the right context, enabling businesses to improve their efficiency and quickly solve critical business challenges. Our products and services are designed to enable business users to work together more effectively internally and with their customers and suppliers, to accelerate decision-making and achieve enhanced business outcomes. These industry leading products and services are also designed to be flexible, reliable and secure, enabling simplified management and cost reduction while providing a platform for next-generation collaboration from Avaya.
We are highly focused on serving our core business collaboration and communications markets with open fit-for-purpose products and distributed software services and support models. We shape our portfolio to meet the demands of customers today and in the future. Our products are aimed at large enterprises, mid-market businesses and government organizations. We offer our products in four key business collaboration and communications categories:
•
Clients and Devices - which includes Unified Communications Desktop, Unified Communications for Mobile, Contact Center Agent Experience, Contact Center Supervisor Experience, Desk Phones, Wireless Phones, Conference Phones, and Video Endpoints;
•
Unified Communications and Contact Center Applications - which includes Conferencing, Messaging, Mobility, Contact Center Interaction, Contact Center Experience, and Contact Center Performance;
•
Collaboration Platforms - which includes Core Platform, Service Creation, Enterprise and Government Systems, Small/Mid-Market Systems, Management, Security, Video Infrastructure, and Gateways and Servers; and
•
Networking - which includes Unified Access, Edge, Wireless LAN, and Core & Center Switching.
These four categories are supported by Avaya’s portfolio of services including product support, integration, professional services and Cloud and managed services. These services enable customers to optimize and manage their communications networks worldwide and achieve enhanced business results.
Initial Registration Statement of Parent
Avaya is a wholly owned subsidiary of Avaya Holdings Corp., a Delaware corporation (“Parent”). Parent was formed by affiliates of two private equity firms, Silver Lake Partners (“Silver Lake”) and TPG Capital (“TPG”) (collectively, the “Sponsors”). Silver Lake and TPG, through Parent, acquired Avaya in a transaction that was completed on October 26, 2007 (the “Merger”). See discussion in Note 1, “Background, Merger and Basis of Presentation - Merger,” to our unaudited interim Consolidated Financial Statements included elsewhere in this Quarterly Report on Form 10-Q.
On June 9, 2011, Parent filed with the SEC a registration statement on Form S-1 (as amended from time to time, the “registration statement”) relating to a proposed initial public offering of its common stock. As contemplated in the registration statement, the net proceeds of the proposed offering are expected to be used, among other things, to repay a portion of our long-term indebtedness. The registration statement remains under review by the SEC and shares of common stock registered thereunder may not be sold nor may offers to buy be accepted prior to the time the registration statement becomes effective. This Form 10-Q and the pending registration statement shall not constitute an offer to sell or the solicitation of any offer to buy nor shall there be any sale of those securities in any State or other jurisdiction in which such offer, solicitation or sale would be

28

unlawful prior to registration or qualification under the securities laws of any such State or other jurisdiction. Further, there is no way to predict whether or not Parent will be successful in completing the offering as contemplated and if it is successful, we cannot be certain if, or how much of, the net proceeds will be used for the purposes identified above.
Divestiture of Government IT Professional Services Business
On March 31, 2014, the Company completed the sale of its government IT Professional Services (“ITPS”) business for an adjusted sales price of $101 million, inclusive of $3 million of working capital adjustments, and net of $2 million in costs to sell. See Note 4, “Divestitures - Government IT Professional Services Business,” to our unaudited interim Consolidated Financial Statements for further details.
As a result of management's plan to divest the ITPS business, the results of operations, cash flows and assets and liabilities of the ITPS business have been classified as discontinued operations in all periods presented. The consolidated results of operations for the interim periods reported are not necessarily indicative of the results to be experienced for the entire fiscal year.
Refinancing of Debt
During fiscal 2013, the Company completed a series of transactions which allowed the Company to refinance (1) all of its senior secured term B-1 loans (“term B-1 loans”) outstanding under its senior secured credit facility originally due October 26, 2014, and (2) $642 million of its 9.75% senior unsecured cash-pay notes and $742 million of its senior unsecured paid-in-kind (“PIK”) toggle notes each originally due November 1, 2015. These transactions extended the maturity date of the $2.8 billion of refinanced debt by an additional three to six years and increased the associated interest rate.
During fiscal 2014, the Company entered into refinancing transactions which lowered the interest rate of certain debt. On February 5, 2014, the Company completed an amendment to the senior secured credit facility pursuant to which the Company refinanced $1,138 million aggregate principal amount of senior secured term B-5 loans (“term B-5 loans”) with the cash proceeds from the issuance of senior secured term B-6 loans (“term B-6 loans”). On May 15, 2014, the Company redeemed 100% of the aggregate principal amount of its 9.75% senior unsecured cash-pay notes due 2015 and 10.125%/10.875% senior unsecured PIK toggle notes due 2015 at a redemption price of 100% of the principal amount thereof, plus accrued and unpaid interest, or $92 million and $58 million, respectively. The redemption price of $150 million was funded through cash on-hand of $10 million and borrowings of $140 million under the Company's revolving credit facilities.
See Note 8, “Financing Arrangements” to our unaudited interim Consolidated Financial Statements and “Management's Discussion and Analysis - Liquidity and Capital Resources: Credit Facilities” for further details.
As of June 30, 2014 our long-term debt consists of the following:
In millions
 
Variable rate senior secured multi-currency asset-based revolving credit facility due October 26, 2016

$
40

Variable rate senior secured multi-currency revolver due October 26, 2016

100

Variable rate senior secured term B-3 loans due October 26, 2017
2,109

Variable rate senior secured term B-4 loans due October 26, 2017
1

Variable rate senior secured term B-6 loans due March 31, 2018
1,131

7% senior secured notes due April 1, 2019
1,009

9% senior secured notes due April 1, 2019
290

10.50% senior secured notes due March 1, 2021
1,384

Unaccreted discount
(23
)
 
6,041

Debt maturing within one year
(32
)
Long-term debt
$
6,009

During the nine months ended June 30, 2013, the Company incurred $49 million in debt refinancing fees and expenses, of which $18 million was expensed as incurred and included in other expense, net and $31 million was deferred and is being amortized over the term of the related debt.
During the nine months ended June 30, 2014, the Company incurred $15 million in debt refinancing fees and expenses, of which $2 million was expensed as incurred and included in other expense, net, $3 million was included in determination of the loss on extinguishment of debt, and $10 million was deferred and is being amortized over the term of the related debt.

29

The weighted average contractual interest rate of the Company's outstanding debt as of June 30, 2014 and September 30, 2013 was 6.9% and 7.4%, respectively.
Annual maturities of debt (excluding unaccreted discount of $23 million), for the next five years ending September 30th and thereafter, consist of:
In millions
June 30, 2014
Remainder of fiscal 2014
$
10

2015
38

2016
39

2017
178

2018
3,116

2019 and thereafter
2,683

Total
$
6,064

Major Business Areas
Avaya conducts its business operations in three segments. Two of those segments, Global Communications Solutions (“GCS”) and Avaya Networking (“Networking”), make up Avaya’s Enterprise Collaboration Solutions (“ECS”) product portfolio. The third segment contains Avaya’s services portfolio and is called Avaya Global Services (“AGS”).
Our Products and Services
Our products and services span four key business communications and collaboration families that may be purchased and implemented independently or together as a complementary and integrated solution: 
•
Clients and Devices - this family of offerings is focused on enabling or providing the following products and functions to the mid-market and/or large enterprise: Unified Communications Desktop, Unified Communications for Mobile, Contact Center Agent Experience, Contact Center Supervisor Experience, Desk Phones, Wireless Phones, Conference Phones, and Video Endpoints;
•
Unified Communications and Contact Center Applications - this family of applications is focused on delivering the following functions to the mid-market and/or large enterprise: Conferencing, Messaging, Mobility, Contact Center Interaction, Contact Center Experience, and Contact Center Performance;
•
Collaboration Platforms - this family of platform offerings is focused on providing the following: Core Platform, Service Creation, Enterprise & Government Systems, Small/Mid-Market Systems, Management, Security, video Infrastructure, and Gateways & Servers; and
•
Networking - this family of products for network infrastructure covers: Unified Access, Edge, Wireless LAN and Core & Center Switching for data center, campus, branch, and wireless access to complement our business collaboration, unified communications and contact center portfolios.
Our products and services are designed to meet the diverse needs of small and mid-size businesses, as well as large enterprises and government customers. We segment the market into enterprise - for organizations of more than 5,000 users and “mid-market” - for organizations of less than 5,000 users. Historically our channels and sales force have been more focused on the “enterprise” segment. We believe that, by dedicating more attention and resources to the mid-market, we can generate additional growth; we believe that this large and fragmented segment can be well-served by our enhanced product portfolio and increased market coverage. The majority of our product portfolio is comprised of software products that reside on either a client or server. Client software resides on both our own and third-party devices, including desk phones, tablets, desktop PCs and mobile phones. Server-side software controls communication and collaboration for the enterprise, and delivers rich value-added applications such as messaging, telephony, voice, video and web conferencing, mobility and customer service. Hardware includes a broad range of desk phones, servers and gateways and LAN/WAN switching wireless access points and gateways. A portion of the portfolio has been subjected to rigorous interoperability and security testing and is approved for acquisition by the US Government. Avaya’s portfolio of services include product support, integration, cloud and managed services as well as professional services that enable customers to optimize and manage their communications networks worldwide and achieve enhanced business results.

30

Given the transformation in our business, market trends and customer buying preferences, we generally view each of our products and services as falling within one of the following three categories:
•
Flagship, which generally includes video, Avaya Aura®, Avaya IP Office, leading edge contact center, session border controller, Ethernet/fabric switching, cloud and managed services, and also maintenance and professional services revenue associated with all of the Flagship products;
•
Core, which generally includes phones, gateways, servers, core contact center, and other managed and maintenance support services; and
•
Legacy, which generally includes legacy products and services acquired as part of the NES acquisition and our 2004 acquisition of Tenovis, excluding networking.
Our Products
Real-Time Collaboration Platforms, Video and Unified Communications
 Enterprises of all sizes depend on Avaya for unified communications products and technology that help improve efficiency, collaboration and competitiveness. Our people-centric products integrate voice, video and data, enabling users to communicate and collaborate in real-time, in the mode best suited to each interaction. This eliminates inefficiencies in communications to help make organizations more productive and responsive.
 
Video and Conferencing
 
Avaya helps enable easier, faster, more effective collaboration inside the enterprise and externally with conferencing products for desktops, meeting rooms and mobile devices.
 
•
Avaya Scopia is a standards-based portfolio of hardware and software products that includes conference room systems, desktop and mobile video conferencing and infrastructure and management (see “-Platforms, Infrastructure and Phones” below for more information).

Avaya Scopia High Definition, or HD, video conferencing room systems incorporate state-of-the-art video technology with capabilities required to support today’s room system deployments. The Avaya Scopia XT5000 is ideal for large conference rooms, while the Avaya Scopia XT4200 is specifically designed for the needs of smaller and mid-sized conference rooms. We also offer desktop clients from the software Avaya Scopia Desktop to the Avaya Scopia XT Executive 240. These advanced HD personal video conferencing endpoints are cost effective for expanding the reach of the video deployment beyond the conference room. In all cases, video is optimized for both quality and bandwidth, in particular by supporting scalable video codecs on all endpoints, either hardware or software.
 
Avaya Scopia Mobile extends the Avaya Scopia product to the latest mobile devices providing applications for video conferencing, control and management via smartphones and tablets supporting Apple iOS and Google Android. Avaya Scopia products are used by institutions, enterprises and service providers to create high quality, easy-to-use voice, video, and data collaboration environments, regardless of the communication network-IP, Session Initiation Protocol, or SIP, 3G, 4G, H.323, integrated services digital networks, or ISDNs, or next generation IP Multi-Media Subsystems, or IMS.
 
•
Avaya Aura Conferencing gives users simple access to multi-media collaboration. In the same application users can use voice, video, chat and web conferencing. Based on the Avaya Aura architecture, Avaya Aura Conferencing is distributed and scalable to thousands of users. Its modular conception allows the system to be dimensioned appropriately in terms of video or web content servers or voice communications manager. By utilizing HD and scalable video encoders/decoders and cascading (essentially multiplexing the video streams from one group of participants to another based on location) both increasing scale while preserving bandwidth consumed, we believe Avaya Aura Conferencing allows a more cost-effective solution for customers than our competitors’ products while preserving quality. Avaya Aura Conferencing is accessed through an easy-to-use interface with one touch access to real time, enterprise wide audio, video and web collaboration known as the Avaya Flare Experience. Accessible via PCs, tablets, or smartphones, the Avaya Aura conferencing interfaces with Microsoft Exchange so that users can schedule conferences from Microsoft Outlook and send invitations with “click to join” links.

Communication and Messaging
 
Avaya applications deliver advanced enterprise communication and messaging tools to end users on their device of choice. Among others, Avaya offers Avaya one-X Unified Communications clients, which deliver software-based user experiences for consistent, enterprise-wide mobility and collaboration. Users can use their enterprise phone number and work from anywhere,

31

using virtually any device, including desktop and laptop computers, tablets and smartphones which helps enterprises lower expenses, increase productivity, enhance business continuity, and streamline customer support.
 
•
Avaya one-X Communicator is ideal for users who communicate frequently, manage multiple calls, set up ad-hoc conferencing and need to be highly reachable. Avaya one-X Communicator provides users with access to unified communications capabilities including voice and video calling, audio conferencing, instant messaging and presence, corporate directories and communication logs. This software client can be deployed on desktop or laptop computers running either Microsoft Windows or Apple OSX operating systems and is supported over VDI connections. Avaya one-X Communicator gives users single number/single identity for both inbound and outbound calls, even when using their desktop or laptop.

•
Avaya one-X Mobile enables users to access enterprise communications from a wide selection of mobile devices, including high-end smart phones and tablets. A choice of one-X Mobile clients is available for popular platforms including Apple iPhone, Google Android and BlackBerry. Through integration with Avaya one-X Client Enablement Services, Avaya one-X Mobile users have access to a broad range of unified communications capabilities such as visual voicemail, corporate directory, aggregated presence, VIP lists and synchronized call logs and contacts. Avaya one-X Mobile gives users single number/single identity for both inbound and outbound calls, even when using personal devices.

•
Avaya Client Applications provide access to Avaya voice and video services from business applications such as Microsoft Lync, Microsoft Office Communications Server, Microsoft Outlook, Microsoft Office, IBM Sametime, and customer relationship management, or CRM, applications such as Salesforce.com and Microsoft Dynamics.

In addition to the above, Avaya’s standards-based, IP unified messaging portfolio provides features such as call answering, voice messaging, and speech capabilities, each supporting specific business and end user needs.
 
Platforms, Infrastructure and Phones
 
Avaya’s feature-rich applications have at their foundation platforms and infrastructure products designed to support and strengthen them. In addition, Avaya’s product portfolio includes phones and other endpoints that are designed to showcase the benefits those applications provide to their users.

•
The Avaya Aura Core is a next-generation architecture powering our communications and collaboration services. Based on IMS, an industry standard defined by 3GPP, this core provides a flat communications control and management function utilizing SIP methods. Unlike point-to-point SIP, or even standard client server SIP approaches used by most of our competitors, the Avaya Aura Core uses the SIP-ISC, or IMS Service Control, signaling standard to allow multiple independent applications to serve communication sessions. Using an IMS capability that supports application sequencing, we provide the ability for Avaya Communication Manager to provide telephony features, Avaya Collaboration Environment to provide customer developed features, and industry standard SIP applications servers (like IBM Websphere) to provide partner developed services. As a 3-tier architecture, applications are logically partitioned from communication logic and network access layers, allowing for a variety of end clients (phones, soft phones, smart phones, tablets, kiosks, etc.), and supporting integration with legacy communications systems. This integration simplifies a customer’s environment, leveraging Avaya Aura to wrap new and legacy infrastructure into one global system, with benefits such as global routing and dial plan, shared SIP trunking for reduced carrier access cost and complexity. By allowing the legacy systems to leverage many of the capabilities of Avaya Aura, we also simplify migration of legacy systems at the customer’s desired pace, which helps to reduce one of the biggest traditional obstacles to migration of enterprise IT systems.
 
•
Avaya Aura Collaboration Environment is a software platform that reduces the complexity of embedding communications and collaboration capabilities into business applications, such as CRM or Enterprise Resources Planning, or ERP, making it possible to quickly develop creative new ways of doing business. It enables the integration of business applications with unified communications technology and contact center capabilities including voice, short message service or SMS, and email. An example would be a financial institution allowing its customers to reach out to an adviser by a video session from within the customer service application, or a customer service organization assembling a team of relevant experts on the fly and bringing them into a conference automatically. Programmers with limited communications expertise can readily embed real-time communications in business applications and workflows, expanding both the ability and opportunity to use Avaya collaboration capabilities.

•
Avaya IP Office is our award-winning, flagship solution for the mid-market. Avaya IP Office simplifies processes and

32

streamlines information exchange within systems. Communications capabilities can be added as needed. Avaya IP Office gives growing companies flexibility and the ability to retain and leverage their existing investment, by also connecting to their legacy infrastructure. The latest version of Avaya IP Office (9.0) offers increased scale, flexible deployment options, simplified management and support for branch deployments; it gives mid-market customers most features and functions that large enterprises use, but at a scale that is efficient and affordable for them. Avaya IP Office software extends Avaya innovation to the mid-market, delivering a seamless collaboration experience across voice, video and mobility for up to 2,000 users, and providing advanced contact center functionality.

•
Avaya Aura Messaging gives users a rich set of features that increase their reachability, add new message notification options, and provide more ways to access and receive messages - all controlled using an intuitive web portal. Avaya Aura Messaging adapts to enterprise environments with flexible per-user message storage options, resiliency options and deployment options for consolidation, centralization and scale. Avaya Aura Messaging helps to enable smooth migrations from legacy voicemail systems, with choice of telephone user interface, or TUI, and tools for migrations.

•
Avaya Messaging Service extends SMS messages to and from smartphones, tablets, notebooks and desktop devices, thereby enabling one-number communications via text messaging. By flowing through the corporate network, Avaya Messaging Service brings the same level of security, compliance and quality companies expect in email text messaging. With Avaya Messaging Service, a user can be reached by sending an SMS to his office number, without having to know his mobile number. This enhances reachability and privacy.
 
•
Avaya Session Border Controller, or SBC, for Enterprise provides enhanced security for collaboration within and outside of the enterprise, helping to protect the SIP trunks from multiple threats and allowing SIP remote users to simply and securely connect communication and collaboration applications to the enterprise without the need of VPN connection - for example a softphone or conferencing application. This provides security, simplifies the user experience and reduces cost.

•
Avaya Video Conferencing infrastructure includes Avaya Scopia Elite Multipoint Conferencing Units, or MCUs, which are reliable and highly scalable multi-party video conferencing platforms for enterprise and service provider environments. They offer advanced and easy-to-use multi-party infrastructure for video conferencing and are at the core of a high definition deployment. In addition, gateways for Microsoft Lync and SIP provide connectivity and interoperability with unified communications products to standards-based video conferencing systems and infrastructure. Avaya Scopia Gateways are ideal for connecting IP video networks with ISDN and public switched telephone networks, or PSTN, networks providing connectivity to ISDN endpoints or telephones. In addition to the above, Avaya Scopia Management provides a comprehensive management product for voice and video collaboration, while Avaya Scopia ECS Gatekeeper is a high-performance, H.323 Enhanced Communication Server, or ECS, Gatekeeper that provides intelligent, advanced backbone management for IP telephony and multimedia communication networks. Finally, Avaya’s eVident monitoring technology helps enable enterprises and service providers to ensure network readiness before and after voice and video applications are deployed.

•
Endpoints comprise a range of models that suit employees and executives at every level, including IP and digital deskphones, digital enhanced cordless telecommunications, or DECT, handsets, wireless phones, and conference phones. Avaya phones are optimized for different use cases. They offer capabilities such as touch screen and applications such as integration to corporate calendar, directory and presence, enhanced audio quality for a “you-are-there” experience, customization and soft keys, and multiple lines appearances, to name a few. We believe that, in a number of industries, the desk phone is a critical business tool and provides an experience which cannot be replicated in software on generic platforms: in the contact center for example, quick access to core functionality via dedicated keys often is desired by our customers.

Avaya Contact Center and Customer Experience Management
 
Avaya is a leader in the contact center market providing enterprise and mid-market customers with the ability to communicate with their customers efficiently and effectively. The contact center portfolio provides a foundation for managing voice interactions that has been extended to include multiple channels supporting video, email, chat, SMS, and social media. Based on client engagements globally, we understand how to deliver world-class customer experience management to enable our customers to establish rich and informed relationships with their customers. Our approach is based on two core principles:
 
•
Awareness, which is the application of relevant available contextual information for each end customer; and

•
Persistent conversation, which connects all interactions with an end customer into a seamless experience.

33


Avaya believes there are five components to effective Customer Experience Management. Each component delivers value to an organization, and, when combined, they help improve customer acquisition, increase customer retention and growth, deliver high quality experiences and help enable efficient management. Avaya Contact Center products align along these five components:
 
•
Interaction, which involves connecting an enterprise with its end customers over their preferred media and modes such as web, social, mobile, voice and video. This also includes the desktop element that provides relevant information to agents and knowledge workers and facilitates collaboration across all the resources involved in delivering the customer experience. It includes products such as Customer Connections Mobile, Customer Connections Web, Social Media Manager, Automated Chat, One Touch Video, Avaya one-X Agent and Avaya Aura Agent Desktop.

•
Experience includes leveraging real-time awareness of end customer needs, business policies and resource availability to determine the next best action and best resource to address the customer needs at the right time based on target customer experience the organization wants to deliver. It is also responsible for integrating inbound and outbound self service, agent selection and workflows with back-office processes and operations to enable this holistic end customer experience. It includes products such as Intelligent Customer Routing, Dynamic Routing, Avaya Aura Call Center Elite Multichannel, Avaya Aura Contact Center, Avaya Interaction Center, Avaya Aura Experience Portal, Media Processing Server, Proactive Contact, Proactive Outreach Manager and Callback Assist.
 
•
Performance encompasses the collection, consolidation and analysis of data and information in order to gain insight into the customer experience and business performance. It includes reporting and analytics tools for improving overall workforce management, skills, efficiency and effectiveness. It includes products such as Avaya Call Management System, Avaya IQ, Avaya Operational Analyst, Speech Analytics, Call Recording, Quality Monitoring, Workforce Management, e-Learning and e-Coaching, Customer Feedback and Avaya Aura Performance Center.

•
Design includes open, standards-based tools for creating and managing applications and workflows that are integrated into back office processes, third party applications and customer databases. It includes products such as Avaya Aura Orchestration Designer and Application Enablement Services.

•
Management means enabling centralized management and administration for all the above systems, applications and resources within the framework as well as the ability to identify potential issues and perform root-cause analysis to prevent system outages and performance degradation. It includes products such as Avaya Contact Center Control Manager.

In April 2014, Avaya announced the latest addition to its customer experience management solutions for mid-market, Avaya Contact Center Select, which works with the Avaya IP office platform and provides, among other things, multichannel support (voice, email, chat, SMS and fax), scalability for 30 - 250 agents and skills-based routing.

Avaya Networking
 
In support of our data communications strategy, our networking product portfolio is designed to address and compete on the basis of three key requirements: resiliency, efficiency and performance.
 
Our networking portfolio is complementary to our unified communications and contact center portfolios based on the Avaya Aura architecture. We believe that customers today benefit from end-to-end product design, testing and support. Over time we expect customers to benefit from development work in integrated provisioning, system management, quality of experience and bandwidth utilization.
 
Our networking products focus on data center, campus, branch and wireless access networking, and we believe these products provide better support for real-time collaboration. Our networking portfolio includes:
 
•
Ethernet Switching-a range of Ethernet Switches for data center, core, edge and branch applications.

•
Unified Branch-a range of routers and Virtual Private Network, or VPN, appliances that provide a secure connection for branches.

•
Wireless Networking-cost-effective and scalable products that enable enterprises to support wireless connectivity and services;


34

•
Access Control-products that enforce role- and policy-based access control to the network; and

•
Unified Management and Orchestration-providing support for data and voice networks by simplifying the requirements associated across functional areas.

Avaya leverages these hardware platforms to deliver a range of next-generation networking capabilities that are collectively offered under the Virtual Enterprise Network Architecture, or VENA, banner. An end-to-end strategic framework, VENA helps simplify data center and campus networking and optimizes business applications and service deployments, while helping to reduce costs, improve time-to-service and enhance business agility. For example, Fabric Connect, part of the VENA portfolio, is a fully-integrated, end-to-end network virtualization offering based on the Shortest Path Bridge, or SPB, standard, designed to automate service provisioning, improve performance and reduce outages. This is made possible by mechanisms such as edge provisioning, unified control and forwarding (as opposed to multiple protocols in competitors’ products), fast re-convergence (in milliseconds as opposed to seconds or more), and Layer 3 isolation.
 
We sell our portfolio of data networking products globally into enterprises of all types, with particular strength in healthcare, education, hospitality, financial services and local and state government, where we believe requirements are better met by Fabric Connect.

Avaya Services
Avaya Global Services consult, enable, support, manage, optimize and even outsource enterprise communications products (applications and networks) to help customers achieve enhanced business results both directly and through partners. Avaya’s portfolio of services enables customers to mitigate risk, reduce total cost of ownership, and optimize communication products for performance worldwide. Avaya Global Services is supported by patented design and management tools and network operations and technical support centers around the world.
 
Avaya’s Global Services portfolio spans three types of services, Avaya Professional Services, Avaya Global Support Services, and Avaya Cloud and Managed Services. Avaya Client Services is a business unit that encompasses Avaya Global Support Services and Avaya Cloud and Managed Services offers.
 
•
Avaya Professional Services, or APS, helps organizations leverage technologies effectively to meet their business objectives. Our strategic and technical consulting, as well as deployment and customization services, help customers accelerate business performance and deliver an improved customer experience. Whether deploying new products or optimizing existing capabilities, APS leverages its specialists globally and operates in three core areas:

•
Enablement Services, providing access to expertise and resources for defining and deploying Avaya products that maximize technology potential and helping assure they work as designed. Avaya Professional Services strives to exceed customers’ expectations by providing the greatest possible benefit for their investment.

•
Optimization Services, to help drive increased value and greater business results from customers’ existing technology. Leveraging best practices, Avaya consultants and product architects analyze a communications environment in the context of customer business priorities and strategies, helping develop a communications business case, expected results and technical considerations.

•
Innovation Services, to help an organization leverage communications to reach new levels of business potential and market competitiveness. Focused on leading technology and advanced services delivery, we offer a forward-thinking perspective to drive new business productivity, employee efficiency and superior levels of service. Our consultative approach and custom application services, from business planning through to execution and product integration, creates alignment with the customer’s specific business objectives.

•
Avaya Client Services, or ACS, is a market-leading organization that supports, manages and optimizes enterprise communications networks to help customers mitigate risk, reduce total cost of ownership, and optimize product performance. ACS is supported by patented tools and by network operations and technical support centers around the world. The contracts for these services range from one to multiple-years, with three year terms being the most common. Custom or complex services contracts are typically five years in length. The portfolio of ACS services includes:

•
Global Support Services provides a comprehensive suite of support options both directly and through partners to proactively resolve issues and improve uptime. Support offers and capabilities include 24x7 remote support, proactive remote monitoring, parts replacement and onsite response. Recent innovations include our Avaya Support Web site that quickly connects customers to advanced Avaya technicians via live chat, voice or video.

35

The web site also provides access to “Ava,” an interactive virtual chat agent that quickly searches our knowledge base and a wide range of “how-to” videos to answer customer support questions. Ava learns with each customer interaction and can make the decision to transition the chat to an Avaya technician-often without the customer realizing the change is taking place. All new support solutions are published to the web by our engineers, generally within 90 minutes of finding a resolution, adding value for customers by providing known solutions for potential issues rapidly. Most of our customers also benefit from real-time monitoring of diagnostic and system status to proactively identify potential issues to improve reliability, uptime and faster issue resolution.

•
Avaya Cloud and Managed Services, which provides IT Infrastructure Library, or ITIL, aligned, multivendor managed and outsourcing services for customers’ communications environments. Managed services can be procured in standard packages or in fully custom arrangements that include on-premise or private Cloud options, Service Level Agreements, or SLAs, billing and reporting.  Avaya can manage existing infrastructure of any age and from any communications vendor, and many customers leverage this model as a way to manage complex existing environments while they upgrade their entire communication network to the latest technology.   This model provides customers with an operational expense option, or OpEx model, rather than a capital expenditure option, or CapEx model, for upgrading to the latest technology.  In these types of deals, the underlying solutions and infrastructure are owned by the equipment vendor, or managed services/Cloud provider and are often included in the managed services pricing/revenue. In addition, managed services can take the form of one of three Cloud models offered by Avaya:
•
Avaya Powered Partner Cloud, supporting public and private products offered by service providers and system integrators;
•
Avaya Cloud for Customers and Partners, an Avaya-hosted multi-customer public cloud option; and
•
Private Cloud, a private cloud model for individual customers.
Our Technology
 
We believe that technology enhances the way in which people communicate and collaborate. We work with customers, industry groups and technical bodies to foster innovation. Across our portfolio we leverage critical technology and open standards to our customers’ advantage. One of these standards is SIP, and Avaya is a leading innovator in leveraging its use for business collaboration. We distinguish ourselves from competition by exploiting advanced SIP capabilities as opposed to only exploiting basic features. Avaya shifts communications from having to coordinate multiple, independent media and communications systems toward session management based environments, where multiple media and resources can flexibly be brought into a fully-integrated, session-based interaction. This fundamental difference supports more fluid, effective and persistent collaboration across multiple media such as voice, video and text and modes of communications such as calls or conferences.
 
Multimedia Session Management
 
At the core of our architecture, SIP based Avaya Aura Session Manager centralizes communications control and application integration. Avaya Aura Session Manager orchestrates a wide array of communication and collaboration applications and systems by decoupling them from the network. Applications can be deployed to individual users based on their need, rather than by where they work or the capabilities of the system to which they are connected. Avaya Aura Session Manager reduces complexity and provides the foundation for broader unified communications and collaboration strategies. We believe the SIP protocol has long term potential, given its interoperability and functional depth.
 
Unique End User Experiences
The Avaya Flare Experience, Avaya one-X Communicator and Avaya one-X Mobile clients leverage the Avaya Aura technology and its session control and management, presence, unified communications features and services, and application creation and enablement capabilities. Social network interfaces to services, such as Facebook, allow for integrated directories across platforms. Users can access Microsoft Exchange services, such as e-mail, contacts and calendar, directly from a user’s contact card and, via the Avaya Aura Presence Services, can exchange instant message and presence information with Microsoft Lync users (i.e., Microsoft Communicator clients). Point-to-point video calls do not require a separate video conferencing server, and multi-party conferencing is enabled by Avaya Aura Conferencing.
The Avaya Collaboration Environment is a middle-ware platform that abstracts the core Avaya Aura system and allows developers with common web and JAVA programming skills to develop innovative applications that can be sequenced into a communications session. For example a customer escalation registered in an insurance claims application could start an Avaya Collaboration Environment workflow that would automatically find and join the customer, the claims adjuster and claims

36

manager via email or SMS and bring them into a video conferencing session. Tens of calling, messaging, video and conferencing functions can be invoked and combined by applications. We believe this allows our customers to generate more business value from their Avaya products while increasing Avaya’s business relevance and visibility.
 
Management and Orchestration
Ease of management and operations are essential to customers. Whether in Contact Center or Networking or Video, we believe our management products permit efficiency of operations and better overall performance. Our management products cover a wide range of functions, from initial provisioning to monitoring and orchestration of components to enable networking of communications services. Simple and consistent management is integral part of our design philosophy and our current products result from accumulated experience and long term investments.

Enterprise and Cloud Deployment Options
While Avaya’s unified communication offerings, including its comprehensive video portfolio and Avaya’s contact center products, have traditionally been deployed on a customer’s premise, the underlying distributed architecture enables a broader range of deployment options. Supporting customers looking to shift all or a portion of their communication and collaboration investment from capital expense to operating expense, Avaya’s unified communications and contact center products and services can be deployed in public, private, hybrid and managed cloud models by small, to mid-market, to large enterprises and by service providers and systems integrators. Further, through comprehensive monitoring technologies, these products and services can also be deployed as managed services.

Advanced Routing and Switching Protocols
Avaya offers routing switches and wireless products that embed advanced protocols such as SPB that are at the forefront of the networking industry to help address issues that we believe are present in the marketplace, such as multicast of large numbers of video streams and network isolation. We believe our continued investment in this domain contributes to our differentiation and ability to compete in the networking space.
 
Additional Technologies
In addition to Session Management, we use technologies including:
 
•
Messaging and Presence via SIP/SIMPLE and XMPP: the Avaya Aura Presence Services collects, publishes, aggregates and federates rich presence and enables instant messaging using SIP/SIMPLE and XMPP standards, providing interoperability with systems from other vendors, including but not limited to Microsoft and IBM.

•
Platform Services: Avaya’s products are designed for extensibility, allowing customers, systems integrators, and ISVs using industry standard protocols and interfaces to develop new applications and to seamlessly integrate with the underlying capabilities of the communication and collaboration infrastructure; we provide REST APIs and connectors so that developers can build applications that use Avaya Aura functionality to make calls, create videoconferences, send SMS and more.

•
Cross Operating System, or OS, Support: our software applications run on a broad range of operating systems including, but not limited to, Microsoft Windows, Apple MAC OS, Google Android and Blackberry. We also support virtualization to not only reduce the physical server footprint using hypervisor technology to run multiple applications concurrently on a single physical platform but also facilitate certain tasks such as system expansion or recovery.

•
High Quality/Low Bandwidth Video: Avaya’s Video products and services are able to deliver high quality video while minimizing bandwidth consumption and responding to adverse network conditions through the use of dual 1080p/60fps video channels, H.264 High Profile for bandwidth efficiency and cascading media to optimize bandwidth between sites and H.264 Scalable Video Coding, or SVC, technology to maintain quality video during times of intermittent network congestion or packet loss situations.

•
Virtualization is used in our core Avaya Aura portfolio to decrease the supporting hardware cost but also to enable operations resilience and facilitate scalability.

•
Resilient data networking: our data portfolio provides highly resilient IPv4 and IPv6 routing services, with redundant hardware components, forwarding and restart capabilities that minimize interruptions, including one of the industry’s few sub second failover capabilities.


37

•
WebRTC is a new evolving technology that Avaya intends to leverage to evolve a new stage of Unified Communications. Using the client server approach, WebRTC allows for dynamically instantiated communication clients to be supported directly from HTML 5 browsers supporting the capability. High resolution codecs transport real time voice and video, and the user interface can be customized via server software based on the needs of the user. This flexibility allows for built for purpose user interface making unified communications fit the need of specific businesses, indeed, the specific need of the user within the business.

•
Big Data: by leveraging the power of large unstructured data stores, important information streams from multi-vendor systems and customer support infrastructure can be aggregated. Unleashing powerful analytic algorithms then provides specialized information for the user. The end result is the ability to have customer specific applications that bridge beyond the silos presented by the current version of Unified Communication or Contact Center technology. Avaya’s speech analytics capability, the Advanced Phonetic Speech Tool, analyzes recordings of contact center calls, conference calls, client meetings, and employee sessions-essentially any live or recorded communications content. It helps to ensure that agents are adhering to any required scripts and can check against industry regulations or corporate security requirements. For example, insurers may need to tell buyers they have up to 14 days to cancel a purchase, financial analysts may need to notify clients about transaction processing times, and medical entities must comply with HIPAA requirements or other regulatory mandates. Avaya’s product automates testing these processes and provides a compliance record. New applications based on analytics are expected to include Internet of Things, machine to machine and machine to person communications.

Our Go-To-Market Strategy
Our global go-to-market strategy is designed to focus and strengthen our reach and impact on large multinational enterprises, mid-market and more regional enterprises and small businesses. We are a business-to-business, or B2B, sales model. Our flexible go-to-market strategy is to serve our customers the way they prefer to work with us, either directly with Avaya or through our indirect sales channel, which includes our global network of alliance partners, distributors, dealers, value-added resellers, telecommunications service providers and system integrators. Our sales organizations are equipped with a broad product and software portfolio, complemented with services offerings including product support, integration and professional and managed services.
The Avaya sales organization is globally deployed with direct and indirect (e.g., channel partner) presence in more than 160 countries. We continue to focus on efficient deployment of Avaya sales resources, both directly and indirectly, for maximum market penetration and global growth. Our investment in our sales organization includes training curricula to support the evolution of our sales strategy toward a solutions-based sales process targeted at helping businesses reduce costs, lower risk, be competitive, and grow their revenues. The program includes sales process, skills and solutions curricula for all roles within our sales organization.
We continue to better align our go-to-market strategy for our products and services with the enterprise and mid-market customer bases. We have been deploying new customer segmentation and enhanced geographic emphasis while leveraging our existing and new channel partners. This has generated momentum in our mid-market efforts. Throughout fiscal 2014, we have brought additional industry-seasoned sales and technical personnel into customer and partner facing roles.
Financial Results Summary
Our revenue for the nine months ended June 30, 2014 and 2013 was $3,245 million and $3,409 million, respectively, a decrease of $164 million or 5%. Our revenue for the nine months ended June 30, 2014 decreased as compared to the corresponding period in the prior year, primarily as a result of lower customer spending on unified communications products, particularly gateways and legacy phones and platform products, including Nortel and Tenovis, which in turn contributed to lower maintenance and professional services revenues. We believe these declines are primarily attributable to customers choosing not to upgrade their systems in a cautious spending environment. The decline in gateway sales may be in part impacted by better utilization of SIP technology, which enables our customers to run their communications networks more efficiently. We believe the decrease in our product revenues may also be due in part to a growing market trend around Cloud consumption preferences with more customers exploring OpEx models as opposed to CapEx models for procuring technology. Increasingly, to manage costs and efficiencies, customers are exploring a shift to OpEx models, also referred to as “spend-as-you-go” models, where they pay a fee for business collaboration and communications services but the underlying solutions, infrastructure and personnel are owned and managed by the equipment vendor or a managed services or Cloud provider, as opposed to CapEx models that require them to invest in and own the solutions, infrastructure and personnel. We believe the market trend toward OpEx models will continue as we see an increasing number of opportunities and requests for proposal based on the OpEx

38

model, where contract values are usually larger, but for which the associated revenues are recognized over a longer period, typically three to seven years.
The Company has maintained its focus on profitability levels and investing in future results and continued to initiate cost savings programs designed to streamline its operations, generate cost savings, and eliminate overlapping processes and expenses associated with various acquisitions and in response to the global economic downturn. These cost savings programs have included: (1) reducing headcount, (2) relocating certain job functions to lower cost geographies, including service delivery, customer care, research and development, human resources and finance, (3) eliminating real estate costs associated with unused or under-utilized facilities and (4) implementing gross margin improvement and other cost reduction initiatives. During the nine months ended June 30, 2014 and 2013, the Company incurred restructuring charges of $94 million and $165 million, respectively. The Company continues to evaluate opportunities to streamline its operations and identify cost savings globally and may take additional restructuring actions in the future and the costs of those actions could be material.
Operating income for the nine months ended June 30, 2014 and 2013 was $135 million and $36 million, respectively, an increase of $99 million. The increase in operating income is primarily attributable to lower restructuring charges and the continued benefit from our cost savings initiatives partially offset by the decrease in revenues described above and $35 million of additional depreciation associated with the Company's Westminster, Colorado facility which we are in the process of vacating as we move to a more cost efficient facility in Colorado.
Operating income for the nine months ended June 30, 2014 and 2013 includes non-cash expenses for depreciation and amortization of $336 million and $332 million and share-based compensation of $20 million and $7 million for each of the periods, respectively.
On March 31, 2014, the Company completed the sale of its government ITPS business for an adjusted sales price of $101 million, inclusive of $3 million of working capital adjustments, and net of $2 million in costs to sell. As a result of management's plan to divest the ITPS business, the results of operations and assets and liabilities of the ITPS business have been classified as discontinued operations in all periods presented. Income from discontinued operations for the nine months ended June 30, 2014 was $32 million and compares to a loss from discontinued operations for the nine months ended June 30, 2013 of $68 million. Income from discontinued operations for the nine months ended June 30, 2014 included the gain on the sale of the ITPS business of $52 million. Loss from discontinued operations for the nine months ended June 30, 2013 included an $89 million impairment charge to the goodwill of the ITPS business.
Net loss for the nine months ended June 30, 2014 and 2013 was $212 million and $387 million, respectively. The decrease in our net loss is primarily attributable to the increases in operating income and income from discontinued operations as described above, partially offset by an increase in income taxes for the nine months ended June 30, 2014 as compared to the nine months ended June 30, 2013. Net loss for the nine months ended June 30, 2014 and 2013 also includes losses on extinguishment of debt of $5 million and $6 million and costs incurred in connection with modifications to certain credit facilities of $2 million and $18 million for each of the periods, respectively.
Results From Operations
Three Months Ended June 30, 2014 Compared with Three Months Ended June 30, 2013
Revenue
Our revenue for the three months ended June 30, 2014 and 2013 was $1,054 million and $1,116 million, respectively, a decrease of $62 million or 6%. The following table sets forth a comparison of revenue by portfolio: 
 
Three months ended June 30,
  
2014
 
2013
 
Percentage of
Total Revenue
 
Yr. to Yr.
Percentage
Change
 
Yr. to Yr. Percentage
Change, net of Foreign
Currency Impact
In millions
2014
 
2013
 
GCS
$
450

 
$
497

 
42
%
 
44
%
 
(9
)%
 
(9
)%
Purchase accounting adjustments
—

 
(1
)
 
0
%
 
0
%
 
(1) 

 
(1) 

Networking
61

 
64

 
6
%
 
6
%
 
(5
)%
 
(3
)%
Total ECS product revenue
511

 
560

 
48
%
 
50
%
 
(9
)%
 
(9
)%
AGS
543

 
556

 
52
%
 
50
%
 
(2
)%
 
(3
)%
Total revenue
$
1,054

 
$
1,116

 
100
%
 
100
%
 
(6
)%
 
(6
)%
(1) 
Not meaningful

39

GCS revenue for the three months ended June 30, 2014 and 2013 was $450 million and $497 million, respectively, a decrease of $47 million or 9%. The decrease in GCS revenue is primarily attributable to lower sales of our unified communications products.
Networking revenue for the three months ended June 30, 2014 and 2013 was $61 million and $64 million, respectively a decrease of $3 million or 5%. The decrease in networking revenue is primarily attributable to lower demand for our established networking products and the unfavorable impact of foreign currency, partially offset by the revenues from three new products introduced in prior periods.
AGS revenue for the three months ended June 30, 2014 and 2013 was $543 million and $556 million, respectively, a decrease of $13 million or 2%. The decrease in AGS revenue was primarily due to lower maintenance and professional services revenues as a result of lower product sales in prior periods and were partially offset by the favorable impact of foreign currency. These decreases in AGS revenue were partially offset by higher revenues from Cloud and managed services performed under contracts entered into in prior periods.
The following table sets forth a comparison of revenue by location:
 
 
Three months ended June 30,
  
2014
 
2013
 
Percentage of
Total Revenue
 
Yr. to Yr.
Percentage
Change
 
Yr. to Yr. Percentage
Change, net of Foreign
Currency Impact
In millions
2014
 
2013
 
U.S.
$
543

 
$
605

 
52
%
 
54
%
 
(10
)%
 
(10
)%
International:
 
 
 
 
 
 
 
 
 
 
 
EMEA
297

 
297

 
28
%
 
27
%
 
0
 %
 
(2
)%
APAC - Asia Pacific
108

 
105

 
10
%
 
9
%
 
3
 %
 
4
 %
Americas International - Canada and Latin America
106

 
109

 
10
%
 
10
%
 
(3
)%
 
4
 %
Total International
511

 
511

 
48
%
 
46
%
 
0
 %
 
0
 %
Total revenue
$
1,054

 
$
1,116

 
100
%
 
100
%
 
(6
)%
 
(6
)%
Revenue in the U.S. for the three months ended June 30, 2014 and 2013 was $543 million and $605 million, respectively, a decrease of $62 million or 10%. The decrease in U.S. revenue was primarily attributable to lower sales of our unified communications products and lower revenues from maintenance and professional services. Revenue in EMEA for the three months ended June 30, 2014 and 2013 was $297 million and $297 million, respectively. Increases in EMEA revenue associated with higher revenues from maintenance and professional services and the favorable impact of foreign currency were offset by lower sales of our unified communications and contact center products. Revenue in APAC for the three months ended June 30, 2014 and 2013 was $108 million and $105 million, respectively, an increase of $3 million or 3%. The increase in APAC revenue is primarily attributable to higher revenues from Cloud and managed services and were partially offset by the unfavorable impact of foreign currency. Revenue in Americas International was $106 million and $109 million for the three months ended June 30, 2014 and 2013, respectively, a decrease of $3 million or 3%. The decrease in Americas International revenue was primarily attributable to the unfavorable impact of foreign currency and was partially offset by higher sales associated with our contact center and networking products.
We sell our products directly to end users and through an indirect sales channel. The following table sets forth a comparison of revenue from sales of products by channel:
 
 
Three months ended June 30,
  
2014
 
2013
 
Percentage of Total
ECS Product Revenue
 
Yr. to Yr.
Percentage
Change
 
Yr. to Yr. Percentage
Change, net of Foreign
Currency Impact
In millions
2014
 
2013
 
Direct
$
132

 
$
139

 
26
%
 
25
%
 
(5
)%
 
(6
)%
Indirect
379

 
421

 
74
%
 
75
%
 
(10
)%
 
(10
)%
Total ECS product revenue
$
511

 
$
560

 
100
%
 
100
%
 
(9
)%
 
(9
)%

40

Gross Profit
The following table sets forth a comparison of gross profit by segment:
 
Three months ended June 30,
 
Gross Profit
 
Gross Margin
 
Change
In millions
2014
 
2013
2014
 
2013
Amount
 
Pct.
GCS
$
287

 
$
298

 
63.8
%
 
60.0
%
 
$
(11
)
 
(4
)%
Networking
27

 
28

 
44.3
%
 
43.8
%
 
(1
)
 
(4
)%
  ECS
314

 
326

 
61.4
%
 
58.2
%
 
(12
)
 
(4
)%
AGS
309

 
307

 
56.9
%
 
55.2
%
 
2

 
1
 %
Unallocated amounts
(16
)
 
(15
)
 
(1 
) 
 
(1 
) 
 
(1
)
 
(1) 

Total
$
607

 
$
618

 
57.6
%
 
55.4
%
 
$
(11
)
 
(2
)%
(1)
Not meaningful
Gross profit for the three months ended June 30, 2014 and 2013 was $607 million and $618 million, respectively, a decrease of $11 million or 2%. The decrease is primarily attributable to the decrease in revenues and is partially offset by the success of our gross margin improvement initiatives. Our gross margin improvement initiatives include exiting facilities, reducing the workforce, relocating positions to lower-cost geographies, productivity improvements, and obtaining better pricing from our contract manufacturers and transportation vendors. Primarily as a result of our gross margin improvement initiatives, gross margin increased to 57.6% for the three months ended June 30, 2014 from 55.4% for the three months ended June 30, 2013.
GCS gross profit for the three months ended June 30, 2014 and 2013 was $287 million and $298 million, respectively, a decrease of $11 million or 4%. The decrease in GCS gross profit is primarily attributable to the decrease in revenues and is partially offset by the success of our gross margin improvement initiatives discussed above. Primarily as a result of our gross margin improvement initiatives, GCS gross margin increased to 63.8% for the three months ended June 30, 2014 compared to 60.0% for the three months ended June 30, 2013.
Networking gross profit for the three months ended June 30, 2014 and 2013 was $27 million and $28 million, respectively, a decrease of $1 million or 4%. Networking gross margin increased to 44.3% for the three months ended June 30, 2014 from 43.8% for the three months ended June 30, 2013.
AGS gross profit for the three months ended June 30, 2014 and 2013 was $309 million and $307 million, respectively, an increase of $2 million or 1%. The increase in AGS gross profit is primarily due to the benefit from our gross margin improvement initiatives discussed above partially offset by lower maintenance and professional services revenue. We have redesigned the Avaya support website and continue to transition our customers from an agent-based support model to a self-service/web-based support model. These improvements have allowed us to reduce the workforce and relocate positions to lower-cost geographies. Primarily as a result of these factors, AGS gross margin increased to 56.9% for the three months ended June 30, 2014 compared to 55.2% for the three months ended June 30, 2013.
Unallocated amounts for the three months ended June 30, 2014 and 2013 include the effect of the amortization of acquired technology intangibles and other costs that are not core to the measurement of segment management’s performance, but rather are controlled at the corporate level.
Operating Expenses
 
Three months ended June 30,
 
2014
 
2013
 
Percentage of Revenue
 
Change
In millions
2014
 
2013
Amount
 
Pct.
Selling, general and administrative
$
365

 
$
379

 
34.6
%
 
34.0
%
 
$
(14
)
 
(4
)%
Research and development
93

 
112

 
8.8
%
 
10.0
%
 
(19
)
 
(17
)%
Amortization of intangible assets
56

 
57

 
5.3
%
 
5.1
%
 
(1
)
 
(2
)%
Restructuring charges, net
45

 
63

 
4.3
%
 
5.6
%
 
(18
)
 
(29
)%
Acquisition-related costs
—

 
1

 
—
%
 
0.1
%
 
(1
)
 
(100
)%
Total operating expenses
$
559

 
$
612

 
53.0
%
 
54.8
%
 
$
(53
)
 
(9
)%
Selling, general and administrative (“SG&A”) expenses for the three months ended June 30, 2014 and 2013 were $365 million and $379 million, respectively, a decrease of $14 million. The decrease was primarily due to lower expenses associated with our cost savings initiatives discussed above and lower depreciation expense in fiscal 2014.

41

Research and development (“R&D”) expenses for the three months ended June 30, 2014 and 2013 were $93 million and $112 million, respectively, a decrease of $19 million. The decrease was primarily due to lower expenses associated with our cost savings initiatives discussed above.
Amortization of intangible assets for the three months ended June 30, 2014 and 2013 was $56 million and $57 million, respectively.
Restructuring charges, net, for the three months ended June 30, 2014 and 2013 were $45 million and $63 million, respectively, a decrease of $18 million. The Company continued to identify opportunities to streamline its operations and generate cost savings which included consolidating and exiting facilities and eliminating employee positions. Restructuring charges recorded during the three months ended June 30, 2014 include employee separation costs of $39 million and lease obligations of $6 million primarily related to two facilities in the U.S. The EMEA charges include a plan approved during the three months ended June 30, 2014 for the elimination of 121 positions and resulted in a charge of $19 million, for which the related payments are expected to be completed in fiscal 2016. The separation charges include, but are not limited to, social pension fund payments and health care and unemployment insurance costs to be paid to or on behalf of the affected employees. Restructuring charges recorded during the three months ended June 30, 2013 include employee separation costs of $48 million and lease obligations of $15 million. These costs primarily include the payments associated with employee severance actions in the U.S. and the lease obligation associated with the vacated portion of a facility in Germany, which the Company completely vacated during the fourth quarter of fiscal 2013. In April 2013, the Company initiated an employee severance program in the U.S. that resulted in the elimination of 456 positions and a charge of $21 million. The Company continues to evaluate opportunities to streamline its operations and identify cost savings globally and may take additional restructuring actions in the future and the costs of those actions could be material.
Acquisition-related costs were $1 million for the three months ended June 30, 2013 and include third-party legal and other costs related to business acquisitions in fiscal 2013.
Operating Income
Operating income for the three months ended June 30, 2014 and 2013 was $48 million and $6 million, respectively.
Operating income for the three months ended June 30, 2014 and 2013 includes non-cash expenses for depreciation and amortization of $99 million and $110 million and share-based compensation of $6 million and $4 million, respectively.
Interest Expense
Interest expense for the three months ended June 30, 2014 and 2013 was $112 million and $122 million, respectively, which includes non-cash interest expense of $6 million and $4 million, respectively. Non-cash interest expense for each period includes amortization of debt issuance costs and accretion of debt discount. Cash interest expense for the three months ended June 30, 2014 and 2013, was $106 million and $118 million, respectively, a decrease of $12 million. The decrease was primarily due to certain debt refinancing transactions during fiscal 2014 combined with the expiration of certain unfavorable interest rate swap contracts in prior periods.
During fiscal 2014, the Company entered into a transaction to refinance term loans under its senior secured credit facility with a new tranche of term loans that bear interest at a lower rate per annum than the debt they replaced while maintaining the same maturity and redeemed its senior unsecured notes due 2015 through cash on-hand and borrowings under the Company's revolving credit facilities. See Note 8, “Financing Arrangements” to our unaudited interim Consolidated Financial Statements for further details.
Loss on Extinguishment of Debt
During the three months ended June 30, 2014, we recognized a $1 million loss on extinguishment of debt associated with the redemption of 100% of the aggregate principal amount of the 10.125%/10.87% senior unsecured PIK toggles notes and the 9.75% senior unsecured cash-pay notes. The loss represents the difference between the reacquisition price and the carrying value (including unamortized discount and debt issues costs) of the debt. See Note 8, “Financing Arrangements” to our unaudited interim Consolidated Financial Statements for further details.
Other Expense, Net
Other expense, net for the three months ended June 30, 2014 and 2013 was $7 million and $5 million, respectively, and for the three months ended June 30, 2014 includes charges associated with certain tax indemnifications of $8 million. Other expense, net also includes $1 million of net foreign currency transaction gains for the three months ended June 30, 2014 compared to $5 million of net foreign currency transaction losses for the three months ended June 30, 2013.

42

Benefit from Income Taxes of Continuing Operations
The benefit from income taxes of continuing operations for the three months ended June 30, 2014 and 2013 was $8 million and $3 million, respectively.
The effective rate for the three months ended June 30, 2014 differs from the statutory U.S. Federal income tax rate primarily due to (1) the effect of tax rate differentials on foreign income/loss in the Consolidated Statements of Operations (2) changes in the valuation allowance established against the Company’s deferred tax assets, (3) reductions in the Company's unrecognized tax benefits of $35 million resulting from the settlement of certain international tax exams, (4) recognition of a $7 million income tax benefit related to the correction of prior year deferred tax assets and liabilities for certain non-U.S. legal entities, and (5) recognition of a $3 million income tax benefit as a result of net gains in other comprehensive income.
The effective rate for the three months ended June 30, 2013 differs from the statutory U.S. Federal income tax rate primarily due to (1) the effect of tax rate differentials on foreign income/loss in the Consolidated Statement of Operations, (2) changes in the valuation allowance established against the Company’s deferred tax assets, and (3) the recognition of a $27 million income tax benefit as a result of net gains in other comprehensive income.
During the three months ended June 30, 2014 and 2013, the Company recorded a tax charge of $3 million and $27 million, respectively to other comprehensive income primarily relating to gains associated with the Company's pension benefits. As a result of the charge to other comprehensive income for this tax effect the Company recognized an income tax benefit in continuing operations and less current period valuation allowance was required against the Company's deferred tax assets.
Income from Discontinued Operations, Net of Income Taxes
Income from discontinued operations, net of income taxes for the three months ended June 30, 2014 was $2 million compared to$8 million for the three months ended June 30, 2013. On March 31, 2014, the Company completed the sale of its government ITPS business for an adjusted sales price of $101 million, inclusive of $3 million of working capital adjustments, and net of $2 million in costs to sell. Income from discontinued operations for the three months ended June 30, 2014 reflects the $3 million adjustment to the gain on the sale of the ITPS business resulting from the working capital adjustments identified during the period net of income taxes of $1 million. See Note 4, “Divestitures - Government IT Professional Services Business,” to our unaudited interim Consolidated Financial Statements for further details.
Nine Months Ended June 30, 2014 Compared with Nine Months Ended June 30, 2013
Revenue
Our revenue for the nine months ended June 30, 2014 and 2013 was $3,245 million and $3,409 million, respectively, a decrease of $164 million or 5%. The following table sets forth a comparison of revenue by portfolio: 
 
Nine months ended June 30,
  
2014
 
2013
 
Percentage of Total Revenue
 
Yr. to Yr.
Percentage
Change
 
Yr. to Yr. Percentage
Change, net of Foreign
Currency Impact
In millions
2014
 
2013
 
GCS
$
1,433

 
$
1,543

 
44
%
 
45
%
 
(7
)%
 
(7
)%
Purchase accounting adjustments
—

 
(1
)
 
0
%
 
0
%
 
(1) 

 
(1) 

Networking
184

 
178

 
6
%
 
5
%
 
3
 %
 
4
 %
Total ECS product revenue
1,617

 
1,720

 
50
%
 
50
%
 
(6
)%
 
(6
)%
AGS
1,628

 
1,689

 
50
%
 
50
%
 
(4
)%
 
(3
)%
Total revenue
$
3,245

 
$
3,409

 
100
%
 
100
%
 
(5
)%
 
(5
)%
(1) 
Not meaningful
GCS revenue for the nine months ended June 30, 2014 and 2013 was $1,433 million and $1,543 million, respectively, a decrease of $110 million or 7%. The decrease in GCS revenue was primarily attributable to lower customer spend on unified communications products in a cautious spending environment as discussed above.
Networking revenue for the nine months ended June 30, 2014 and 2013 was $184 million and $178 million, respectively, an increase of $6 million or 3%. The increase in Networking revenue is primarily attributable to the Company's successful completion of its networking deployment at the Sochi Olympics partially offset by the unfavorable impact of foreign currency.
AGS revenue for the nine months ended June 30, 2014 and 2013 was $1,628 million and $1,689 million, respectively, a decrease of $61 million or 4%. The decrease in AGS revenue was primarily due to lower maintenance and professional services revenues

43

as a result of lower product sales and the favorable impact of foreign currency. These decreases in AGS revenue were partially offset by higher revenue from Cloud and managed services performed under contracts entered into in prior periods.
The following table sets forth a comparison of revenue by location:
 
 
Nine months ended June 30,
  
2014
 
2013
 
Percentage of
Total Revenue
 
Yr. to Yr.
Percentage
Change
 
Yr. to Yr. Percentage
Change, net of Foreign
Currency Impact
In millions
2014
 
2013
 
U.S.
$
1,679

 
$
1,802

 
52
%
 
53
%
 
(7
)%
 
(7
)%
International:
 
 
 
 
 
 
 
 
 
 
 
EMEA
913

 
926

 
28
%
 
27
%
 
(1
)%
 
(3
)%
APAC - Asia Pacific
334

 
344

 
10
%
 
10
%
 
(3
)%
 
(1
)%
Americas International - Canada and Latin America
319

 
337

 
10
%
 
10
%
 
(5
)%
 
1
 %
Total International
1,566

 
1,607

 
48
%
 
47
%
 
(3
)%
 
(2
)%
Total revenue
$
3,245

 
$
3,409

 
100
%
 
100
%
 
(5
)%
 
(5
)%
Revenue in the U.S. for the nine months ended June 30, 2014 and 2013 was $1,679 million and $1,802 million, respectively, a decrease of $123 million or 7%. The decrease in U.S. revenue was primarily attributable to lower sales associated with our unified communications products which contributed to lower revenues from maintenance and professional services. These decreases in U.S. revenue were partially offset by higher revenue from Cloud and managed services performed under contracts entered into in prior periods. Revenue in EMEA for the nine months ended June 30, 2014 and 2013 was $913 million and $926 million, respectively, a decrease of $13 million or 1%. The decrease in EMEA revenue was primarily attributable to lower sales associated with our unified communications and contact center products which contributed to lower revenues from maintenance and professional services. These decreases in EMEA revenue were partially offset by the favorable impact of foreign currency, higher revenue from Cloud and managed services performed under contracts entered into in prior periods, and the Company's successful completion of its networking deployment at the Sochi Olympics. Revenue in APAC for the nine months ended June 30, 2014 and 2013 was $334 million and $344 million, respectively, a decrease of $10 million or 3%. The decrease in APAC revenue was primarily attributable to lower sales associated with our unified communications products and the unfavorable impact of foreign currency. These decreases in APAC revenue were partially offset by higher revenue from Cloud and managed services performed under contracts entered into in prior periods. Revenue in Americas International was $319 million and $337 million for the nine months ended June 30, 2014 and 2013, respectively, a decrease of $18 million or 5%. The decrease in Americas International revenue was primarily attributable to the unfavorable impact of foreign currency and lower sales associated with our unified communications products. The decreases in Americas International revenue were partially offset by higher sales of our contact center products and higher revenue from Cloud and managed services performed under contracts entered into in prior periods.
We sell our products directly to end users and through an indirect sales channel. The following table sets forth a comparison of revenue from sales of products by channel:
 
 
Nine months ended June 30,
  
2014
 
2013
 
Percentage of Total
ECS Product Revenue
 
Yr. to Yr.
Percentage
Change
 
Yr. to Yr. Percentage
Change, net of Foreign
Currency Impact
In millions
2014
 
2013
 
Direct
$
412

 
$
405

 
25
%
 
24
%
 
2
 %
 
1
 %
Indirect
1,205

 
1,315

 
75
%
 
76
%
 
(8
)%
 
(8
)%
Total ECS product revenue
$
1,617

 
$
1,720

 
100
%
 
100
%
 
(6
)%
 
(6
)%

44

Gross Profit
The following table sets forth a comparison of gross profit by segment:
 
Nine months ended June 30,
 
Gross Profit
 
Gross Margin
 
Change
In millions
2014
 
2013
2014
 
2013
Amount
 
Pct.
GCS
$
905

 
$
917

 
63.2
%
 
59.4
%
 
(12
)
 
(1
)%
Networking
85

 
73

 
46.2
%
 
41.0
%
 
12

 
16
 %
  ECS
990

 
990

 
61.2
%
 
57.6
%
 
—

 
—
 %
AGS
907

 
919

 
55.7
%
 
54.4
%
 
(12
)
 
(1
)%
Unallocated amounts
(53
)
 
(53
)
 
(1) 

 
(1) 

 
—

 
(1) 

Total
$
1,844

 
$
1,856

 
56.8
%
 
54.4
%
 
(12
)
 
(1
)%
(1) 
Not meaningful
Gross profit for the nine months ended June 30, 2014 and 2013 was $1,844 million and $1,856 million, respectively, a decrease of $12 million or 1%. The decrease is primarily attributable to a decrease in sales volume, as well as $6 million of additional depreciation related to the change in the estimates of salvage value and useful life of the Company's Westminster, Colorado facility, and the effect of a $5 million benefit associated with the release of a contingent liability during the nine months ended June 30, 2013 related to a labor matter in EMEA that we released as a result of a favorable court ruling. These decreases in gross profit were partially offset by the success of our gross margin improvement initiatives, the improvement in our customer discount discipline, and the impact of lower amortization of acquired technology intangible assets. Our gross margin improvement initiatives include exiting facilities, reducing the workforce, relocating positions to lower-cost geographies, productivity improvements, and obtaining better pricing from our contract manufacturers and transportation vendors. As a result of our gross margin improvement initiatives and the improvement in our customer discount discipline, gross margin increased to 56.8% for the nine months ended June 30, 2014 from 54.4% for the nine months ended June 30, 2013.
GCS gross profit for the nine months ended June 30, 2014 and 2013 was $905 million and $917 million, respectively, a decrease of $12 million or 1%. The decrease in GCS gross profit is primarily due to the decrease in sales volume. This decrease in gross profit was partially offset by the success of our gross margin improvement initiatives discussed above and the improvement in our customer discount discipline. As a result of our gross margin improvement initiatives and the improvement in our customer discount discipline, GCS gross margin increased to 63.2% for the nine months ended June 30, 2014 compared to 59.4% for the nine months ended June 30, 2013.
Networking gross profit for the nine months ended June 30, 2014 and 2013 was $85 million and $73 million, respectively, an increase of $12 million or 16%. Networking gross margin increased to 46.2% for the nine months ended June 30, 2014 from 41.0% for the nine months ended June 30, 2013. The increases in Networking gross profit and margin were due to higher revenues associated with several new product launches beginning in July 2013 and the Company's successful completion of its networking deployment at the Sochi Olympics.
AGS gross profit for the nine months ended June 30, 2014 and 2013 was $907 million and $919 million, respectively, a decrease of $12 million or 1%. The decrease in AGS gross profit is primarily due to lower services revenue and the effect of a $5 million benefit associated with the release of contingent liability during nine months ended June 30, 2013, related to a labor matter in EMEA that we released as a result of a favorable court ruling. These decreases in AGS gross profit were partially offset by the continued benefit from our gross margin improvement initiatives discussed above. We have redesigned the Avaya support website and continue to transition our customers from an agent-based support model to a self-service/web-based support model. These improvements have allowed us to reduce the workforce and relocate positions to lower-cost geographies. As a result of the above factors, AGS gross margin increased to 55.7% for the nine months ended June 30, 2014 from 54.4% for the nine months ended June 30, 2013.
Unallocated amounts for the nine months ended June 30, 2014 and 2013 include the effect of the amortization of acquired technology intangibles and costs that are not core to the measurement of segment management’s performance, but rather are controlled at the corporate level. The decrease in unallocated amounts is attributable to lower amortization associated with technology intangible assets acquired prior to fiscal 2013 offset by $6 million of additional depreciation related to the change in the estimates of salvage value and useful life of the Company's Westminster, Colorado facility.

45

Operating Expenses
 
Nine months ended June 30,
 
2014
 
2013
 
Percentage of Revenue
 
Change
In millions
2014
 
2013
Amount
 
Pct.
Selling, general and administrative
$
1,155

 
$
1,139

 
35.6
%
 
33.4
%
 
$
16

 
1
 %
Research and development
289

 
343

 
8.9
%
 
10.1
%
 
(54
)
 
(16
)%
Amortization of intangible assets
171

 
172

 
5.3
%
 
5.0
%
 
(1
)
 
(1
)%
Restructuring charges, net
94

 
165

 
2.9
%
 
4.8
%
 
(71
)
 
(43
)%
Acquisition-related costs
—

 
1

 
—
%
 
—
%
 
(1
)
 
(100
)%
Total operating expenses
$
1,709

 
$
1,820

 
52.7
%
 
53.3
%
 
$
(111
)
 
(6
)%
SG&A expenses for the nine months ended June 30, 2014 and 2013 were $1,155 million and $1,139 million, respectively, an increase of $16 million. The increase was primarily due to $24 million of additional depreciation related to the change in the estimates of salvage value and useful life of the Company's Westminster, Colorado facility, the expense of the marketing rights we obtained to the Sochi Olympics and additional selling expenses to support our go-to-market strategy within the enterprise and mid-market customer bases. These increases in SG&A expenses were partially offset by our cost savings initiatives. Our cost savings initiatives include exiting and consolidating facilities, reducing the workforce and relocating positions to lower-cost geographies.
R&D expenses for the nine months ended June 30, 2014 and 2013 were $289 million and $343 million, respectively, a decrease of $54 million. The decrease was primarily due to lower expenses associated with our cost savings initiatives discussed above. This decrease in R&D expense was partially offset by $5 million of additional depreciation related to the change in the estimates of salvage value and useful life of the Company's Westminster, Colorado facility.
Amortization of intangible assets for the nine months ended June 30, 2014 and 2013 was $171 million and $172 million, respectively.
Restructuring charges, net, for the nine months ended June 30, 2014 and 2013 were $94 million and $165 million, respectively, a decrease of $71 million. The Company continued to identify opportunities to streamline its operations and generate cost savings which included consolidating and exiting facilities and eliminating employee positions. Restructuring charges recorded during the nine months ended June 30, 2014 include employee separation costs of $83 million and lease obligations of $11 million primarily related to two facilities in the U.S. The employee separation costs are primarily associated with employee severance actions in EMEA and the U.S. The EMEA charges include a plan approved during the three months ended June 30, 2014 for the elimination of 121 positions and resulted in a charge of $19 million, for which the related payments are expected to be completed in fiscal 2016. The separation charges include, but are not limited to, social pension fund payments and health care and unemployment insurance costs to be paid to or on behalf of the affected employees. A voluntary program offered to certain management employees in the U.S. resulted in the elimination of 172 positions and resulted in a charge of $10 million. Restructuring charges recorded during the nine months ended June 30, 2013 include employee separation costs of $127 million and lease obligations of $38 million. These costs primarily include the payments associated with employee severance actions in EMEA and the U.S. and lease obligations associated with the vacated portion of a facility in Germany, which the Company completely vacated in the fourth quarter of fiscal 2013, and facilities in the United Kingdom and the U.S. The severance actions in EMEA provided for the elimination of 234 positions and resulted in a charge of $46 million. The separation charges include, but are not limited to, social pension fund payments and health care and unemployment insurance costs to be paid to or on behalf of the affected employees. Enhanced severance plans were offered to certain management employees in the U.S. in the first and third quarter of fiscal 2013 and resulted in the elimination of 195 and 456 positions and restructuring charges of $9 million and $21 million, respectively, for which the related payments were completed in fiscal 2013. The Company continues to evaluate opportunities to streamline its operations and identify cost savings globally and may take additional restructuring actions in the future and the costs of those actions could be material.
Acquisition-related costs were $1 million for the nine months ended June 30, 2013 and include third-party legal and other costs related to business acquisitions in fiscal 2013.
Operating Income
For the nine months ended June 30, 2014, operating income was $135 million compared to $36 million for the nine months ended June 30, 2013.
Operating income for the nine months ended June 30, 2014 and 2013 includes non-cash expenses for depreciation and amortization of $336 million and $332 million and share-based compensation of $20 million and $7 million for each of the periods, respectively.

46

Interest Expense
Interest expense for the nine months ended June 30, 2014 and 2013 was $347 million and $346 million, respectively, which includes non-cash interest expense of $15 million and $16 million, respectively. Non-cash interest expense for each period includes amortization of debt issuance costs and accretion of debt discount. Cash interest expense for the nine months ended June 30, 2014 and 2013, was $332 million and $330 million, respectively, an increase of $2 million. Cash interest expense for the nine months ended June 30, 2014 compared to the nine months ended June 30, 2013 increased as a result of certain debt refinancing transactions that occurred during fiscal 2013 partially offset by a decrease in interest expense as a result of the expiration of certain unfavorable interest rate swap contracts.
During fiscal 2013, the Company completed a series of transactions which allowed the Company to refinance term loans under its senior secured credit facilities that originally matured October 26, 2014 and substantially all of its senior unsecured notes that were scheduled to mature on November 1, 2015. As a result of these debt refinancing transactions, the interest rate associated with the portion of the Company's debt that was refinanced increased. See Note 8, “Financing Arrangements” to our unaudited interim Consolidated Financial Statements for further details.
Loss on Extinguishment of Debt
During the nine months ended June 30, 2014, we recognized a $5 million loss on extinguishment of debt in connection with (1) the refinancing of $1,138 million aggregate principal amount of term B-5 loans with the cash proceeds from the issuance of term B-6 loans and (2) the redemption of 100% of the aggregate principal amount of the 10.125%/10.87% senior unsecured PIK toggles notes and the 9.75% senior unsecured cash-pay notes. During the nine months ended June 30, 2013, we recognized a $6 million loss on extinguishment of debt in connection with (1) the issuance of our 9% Senior Secured Notes and the payment of $284 million of our term B-5 loans and (2) the refinancing of $584 million of outstanding term B-1 loans. In each period, the loss represents the difference between the reacquisition price and the carrying value (including unamortized discount and debt issues costs) of the debt. See Note 8, “Financing Arrangements” to our unaudited interim Consolidated Financial Statements for further details.
Other Expense, Net
Other expense, net for the nine months ended June 30, 2014 and 2013 was $8 million and $9 million, respectively.
Other expense, net, for the nine months ended June 30, 2014 includes $5 million of net charges associated with certain tax indemnifications, $2 million of third party fees incurred in connection with debt modifications, and a $2 million charge associated with the remeasurement of the monetary assets and liabilities of our Venezuelan subsidiary. Based on developments related to the foreign exchange process in Venezuela, the Company has changed the exchange rate used to remeasure its Venezuelan subsidiary's monetary assets and liabilities from the official exchange rate as established by the Venezuelan government to the “Complimentary System of Foreign Currency Acquirement” or SICAD rate.
Other expense, net for the nine months ended June 30, 2013 includes $18 million of third party fees incurred in connection with debt modifications and a $1 million translation loss recognized in connection with the devaluation of the bolivar by the Venezuela government in February 2013. These other expenses were partially offset by net foreign currency transaction gains of $10 million.
(Provision for) Benefit from Income Taxes of Continuing Operations
The provision for income taxes of continuing operations for the nine months ended June 30, 2014 was $19 million as compared to the benefit from income taxes of continuing operations of $6 million for the nine months ended June 30, 2013.
The effective income tax rate for the nine months ended June 30, 2014 differs from the statutory U.S. Federal income tax rate primarily due to (1) the effect of tax rate differentials on foreign income/loss in the Consolidated Statements of Operations, (2) changes in the valuation allowance established against the Company’s deferred tax assets, (3) reductions in the Company's unrecognized tax benefits of $35 million resulting from the settlement of certain international tax exams, (4) recognition of a $22 million income tax benefit as a result of net gains in income from discontinued operations, (5) recognition of an $11 million income tax benefit as a result of net gains in other comprehensive income, and (6) recognition of a $7 million income tax benefit related to the correction of prior year deferred tax assets and liabilities for certain non-U.S. legal entities.
During the nine months ended June 30, 2014, the Company recorded a tax charge of $11 million to other comprehensive income primarily relating to gains associated with the Company's pension benefits and a tax charge of $22 million to discontinued operations. As a result of the charge to other comprehensive income and discontinued operations for these tax effects the Company recognized an income tax benefit in continuing operations and less current period valuation allowance was required against the Company's deferred tax assets.
The effective rate for the nine months ended June 30, 2013 differs from the statutory U.S. Federal income tax rate primarily due to (1) the effect of tax rate differentials on foreign income/loss in the Consolidated Statement of Operations, (2) changes in the

47

valuation allowance established against the Company’s deferred tax assets, (3) the recognition of a $43 million income tax benefit as a result of net gains in other comprehensive income, and (4) $17 million of income tax benefit recognized upon the expiration of certain interest rate swaps.
During the nine months ended June 30, 2013, the Company recorded a tax charge of $43 million to other comprehensive income primarily relating to gains associated with the Company's pension benefits. As a result of the charge to other comprehensive income for this tax effect the Company recognized an income tax benefit in continuing operations and less current period valuation allowance was required against the Company's deferred tax assets.
During the nine months ended June 30, 2013, the Company recognized $17 million of income tax benefit related to the elimination of the tax effect of certain interest rate swaps in other comprehensive income. The tax effect of such interest rate swaps was recognized in other comprehensive income prior to the establishment of a valuation allowance against the Company's U.S. net deferred tax assets and was eliminated following the expiration of the final interest rate swap upon which the tax effect was established.
Income (Loss) from Discontinued Operations, Net of Income Taxes
Income from discontinued operations for the nine months ended June 30, 2014 was $32 million and compares to a loss from discontinued operations for the nine months ended June 30, 2013 of $68 million. On March 31, 2014, the Company completed the sale of its government ITPS business for an adjusted sales price of $101 million, inclusive of $3 million of working capital adjustments, and net of $2 million in costs to sell. Income from discontinued operations for the nine months ended June 30, 2014 includes the gain on the sale of the ITPS business of $52 million. Loss from discontinued operations for the nine months ended June 30, 2013 included the impact of an $89 million impairment charge to goodwill. See Note 4, “Divestitures - Government IT Professional Services Business,” to our unaudited interim Consolidated Financial Statements for further details.
Liquidity and Capital Resources
Cash and cash equivalents increased by $27 million to $315 million at June 30, 2014 from $288 million at September 30, 2013. We expect our existing cash balance, cash generated by operations and borrowings available under our credit facilities to be our primary sources of short-term liquidity. Based on our current level of operations, we believe these sources will be adequate to meet our liquidity needs for at least the next twelve months. Our ability to meet our cash requirements will depend on our ability to generate cash in the future, which is subject to general economic, financial, competitive, legislative, regulatory and other factors that are beyond our control. As part of our analysis, we have assessed the implications of recent financial events on our current business and determined that these market conditions have not resulted in an inability to meet our obligations as they come due in the ordinary course of business and have not had a significant impact on our liquidity as of June 30, 2014. However, we cannot assure you that our business will generate sufficient cash flows from operations or that future borrowings will be available to us under our credit facilities in an amount sufficient to enable us to repay our indebtedness, or to fund our other liquidity needs.

48

Sources and Uses of Cash
The following table provides the condensed statements of cash flows for the nine months ended June 30, 2014 and 2013:
 
Nine months ended June 30,
In millions
2014
 
2013
Net cash (used for) provided by:
 
 
 
Net loss
$
(212
)
 
$
(387
)
Income (loss) from discontinued operations, net of income taxes
32

 
(68
)
Loss from continuing operations
(244
)
 
(319
)
Adjustments to net loss for non-cash items
338

 
330

Changes in operating assets and liabilities
(73
)
 
72

Continuing operating activities
21

 
83

Discontinued operating activities
4

 
16

Operating activities
25

 
99

Continuing investing activities
(57
)
 
(89
)
Discontinued investing activities
98

 
—

Investing activities
41

 
(89
)
Financing activities
(39
)
 
(68
)
Effect of exchange rate changes on cash and cash equivalents
—

 
(8
)
Net increase (decrease) in cash and cash equivalents
27

 
(66
)
Cash and cash equivalents at beginning of period
288

 
337

Cash and cash equivalents at end of period
$
315

 
$
271

Operating Activities
Cash provided by operating activities was $25 million and $99 million for the nine months ended June 30, 2014 and 2013, respectively.
Adjustments to reconcile net loss to net cash provided by operations for the nine months ended June 30, 2014 and 2013 were $338 million and $330 million, and primarily consisted of depreciation and amortization of $336 million and $332 million, respectively.
During the nine months ended June 30, 2014, changes in our operating assets and liabilities resulted in a net decrease in cash and cash equivalents of $73 million. The net decrease was driven by payments associated with our employee incentive programs and benefit obligations and the pay down of accounts payable. These decreases were partially offset by improvements in collection of accounts receivable and reductions in our inventory levels.
During the nine months ended June 30, 2013, changes in our operating assets and liabilities resulted in a net increase in cash and cash equivalents of $72 million. The net increase was driven by improvements in collection of accounts receivable, increases in deferred revenues attributable to a significant number of annual prepaid maintenance contracts closed in January 2013, and the effects of non-cash business restructuring reserves net of cash payments against our reserves. These increases in cash and cash equivalents were partially offset by the payment of accrued interest, payments associated with our employee incentive programs, and the pay down of accounts payable.
Investing Activities
Cash provided by investing activities was $41 million for the nine months ended June 30, 2014 as compared to cash used by investing activities of $89 million for the nine months ended June 30, 2013. On March 31, 2014, the Company completed the sale of its government ITPS business and received the initial proceeds of $98 million. Subsequent to the sale, positive working capital adjustments of $3 million were identified, the proceeds of which the Company expects to receive during the fourth quarter of fiscal 2014. During the nine months ended June 30, 2014 and 2013, cash used for investing activities also included capital expenditures of $94 million and $78 million, capitalized software development costs of $1 million and $12 million, and acquisitions of businesses, net of cash acquired of $14 million and $1 million, respectively. Also, during the nine months ended June 30, 2014 the Company invested $10 million for less than a 6% equity interest in an unaffiliated privately-held company. During the nine months ended June 30, 2014 and 2013, proceeds from the sales of long-lived assets were $61 million and $12 million, respectively. Further, during the nine months ended June 30, 2013, the Company advanced to Parent $10 million in exchange for a note receivable. The principal amount of this note plus any accrued and unpaid interest is due in full October 3,

49

2015 with interest at the rate of 0.93% per annum. The proceeds of this note were used by Parent to partially fund the second and final installment payment associated with an acquisition done in October 2011. Once the acquisition was complete, Parent immediately merged the acquired entity with and into the Company, with the Company surviving the merger.
Financing Activities
Cash used for financing activities was $39 million and $68 million for the nine months ended June 30, 2014 and 2013, respectively and includes $28 million in scheduled debt repayments in each period.
Cash flows from financing for the nine months ended June 30, 2014 includes proceeds of $1,136 million from the issuance of term B-6 loans and $140 million from borrowing under the Company's revolving credit facilities. The proceeds from the issuance of the term B-6 loans were used to repay $1,138 million of term B-5 loans and the proceeds from borrowings under the Company's revolving credit facilities, together with cash on-hand of $10 million, were used to redeem $92 million of 10.125%/10.875% senior unsecured PIK toggle notes and $58 million of 9.75% senior unsecured cash-pay notes. The redemption of the $92 million of 10.125%/10.875% senior unsecured PIK toggle notes includes $9 million of paid-in-kind interest expensed in prior periods.
Cash flows from financing activities for the nine months ended June 30, 2013 includes proceeds of $589 million from the issuance of term B-5 loans and proceeds of $290 million from the issuance of 9% Senior Secures Notes. The proceeds from the issuance of the term B-5 loans were used to repay $584 million principal amount of our term B-1 loans and the proceeds from the issuance of the 9% Senior Secured Notes were used to repay $284 million principal amount of our term B-5 loans. Additionally, during fiscal 2013, the Company completed a non-cash exchange in which $642 million of the 9.75% senior unsecured cash-pay notes and $742 million of the 10.125%/10.875% senior unsecured PIK toggle notes were exchanged for $1,384 million of 10.50% senior secured notes due 2021.
Cash used for financing activities for the nine months ended June 30, 2014 and 2013 also includes cash paid for debt issuance and debt modification costs of $10 million and $49 million, respectively.
Credit Facilities
We have entered into borrowing arrangements and further amended the arrangements with several financial institutions in connection with the Merger on October 26, 2007 and the acquisition of the enterprise solutions business of Nortel Networks Corporation in December 2009.
During the three months ended December 31, 2012, the Company completed three transactions which allowed the Company to refinance $848 million of term loans under its senior secured credit facilities that were scheduled to mature on October 26, 2014. These transactions were (1) an amendment and restatement of the senior secured credit facility and the senior secured multi-currency asset-based revolving credit facility on October 29, 2012 along with the extension of the maturity date of $135 million aggregate principal amount of term B-1 loans, (2) an amendment and restatement of the senior secured credit facility on December 21, 2012 along with the extension of the maturity date of $713 million aggregate principal amount of term B-1 loans and $134 million aggregate principal amount of senior secured term B-4 loans, and (3) the issuance on December 21, 2012 of $290 million of 9% senior secured notes due April 2019.
During the three months ended March 31, 2013, the Company refinanced the remaining $584 million of term B-1 loans outstanding under its senior secured credit facility with the cash proceeds of $589 million aggregate principal amount of term B-5 loans under the senior secured credit facility.
Additionally, during the three months ended March 31, 2013, the Company refinanced $1,384 million of senior unsecured notes through (1) amendments to the senior secured credit facility and the senior secured multi-currency asset-based revolving credit facility permitting the refinancing of the 9.75% senior unsecured notes due 2015 and 10.125%/10.875% senior unsecured PIK toggle notes due 2015 (collectively, the “Old Notes”) with indebtedness secured by a lien on certain collateral on a junior-priority basis and (2) the exchange of $1,384 million of Old Notes for $1,384 million of 10.50% senior secured notes due 2021.
On February 5, 2014, the Company, Citibank, N.A., as Administrative Agent, and the lenders party thereto entered into Amendment No. 8 to Credit Agreement, pursuant to which the senior secured credit facility was amended.
Pursuant to Amendment No. 8 to Credit Agreement, the Company refinanced in full all term B-5 loans outstanding under the senior secured credit facility with the cash proceeds from the Company’s borrowing of approximately $1,138 million aggregate principal amount of term B-6 loans under the senior secured credit facility.  In addition, the Company paid $15 million in cash for certain fees and expenses incurred in connection with the refinancing. The new term B-6 loans mature on March 31, 2018, which was the same date on which the term B-5 loans were scheduled to mature.
The new tranche of term B-6 loans bears interest at a rate per annum equal to either a base rate (subject to a floor of 2.00%) or a LIBOR rate (subject to a floor of 1.00%), in each case plus an applicable margin. Subject to the floor described in the

50

immediately preceding sentence, the base rate is determined by reference to the higher of (1) the prime rate of Citibank, N.A. and (2) the federal funds effective rate plus one half of 1%. The applicable margin for borrowings of term B-6 loans is 4.50% per annum with respect to base rate borrowings and 5.50% per annum with respect to LIBOR borrowings, in each case, subject to increase pursuant to the senior secured credit facility in connection with the making of certain refinancing, extended or replacement term loans under the senior secured credit facility with an Effective Yield (as defined in the senior secured credit facility) greater than the applicable Effective Yield payable in respect of the term B-6 loans at such time plus 50 basis points.
Any voluntary prepayment, and certain mandatory prepayments, of principal of the term B-6 loans, or any amendment to the terms of the term B-6 loans, the primary purpose of which is to effect a Term B-6 Repricing Transaction (as defined in the senior secured credit facility), in each case, after February 5, 2014 and on or prior to August 5, 2014, will be subject to payment of a 1.0% premium on the aggregate principal amount of the term B-6 loans so prepaid or amended.
On May 15, 2014, the Company redeemed 100% of the aggregate principal amount of its 10.125%/10.875% senior unsecured PIK toggle notes due 2015 and 9.75% senior unsecured cash-pay notes due 2015 at a redemption price of 100% of the principal amount thereof, plus accrued and unpaid interest, or $92 million and $58 million, respectively. The redemption price of $150 million was funded through cash on-hand of $10 million, borrowings of $100 million under the multi-currency revolver available under the senior secured credit facility, and $40 million under the senior secured asset-based credit facility.
Borrowings under the senior secured multi-currency revolver bear interest at a rate per annum equal to a LIBOR rate plus an applicable margin.
Borrowings under the senior secured asset-based asset based credit facility bear interest at a rate per annum equal to, at the Company's option, either (a) a LIBOR rate plus a margin of 1.75% or (b) a base rate plus a margin of 0.75%. The interest rate election made on the May 15, 2014 borrowing was the LIBOR rate.
See Note 8, “Financing Arrangements,” to our unaudited interim Consolidated Financial Statements for further details.
Future Cash Requirements
Our primary future cash requirements will be to fund benefit obligations, debt service, capital expenditures and restructuring payments. In addition, we may use cash in the future to make strategic acquisitions.
Specifically, we expect our primary cash requirements for the remainder of fiscal 2014 to be as follows:
•
Benefit obligations—We estimate we will make payments under our pension and postretirement obligations totaling $83 million during the remainder of fiscal 2014. These payments include: $63 million to satisfy the minimum statutory funding requirements of our U.S. qualified plans, $1 million of payments under our U.S. benefit plans which are not pre-funded, $6 million under our non-U.S. benefit plans which are predominately not pre-funded, $2 million under our U.S. retiree medical benefit plan which is not pre-funded and $11 million under the agreements for represented retirees to post-retirement health trusts. See discussion in Note 12, “Benefit Obligations” to our unaudited interim Consolidated Financial Statements for further details of our benefit obligations.
•
Debt service—We expect to make payments of $130 million during the remainder of fiscal 2014 for principal and interest associated with our long-term debt, as refinanced.
•
Capital expenditures—We expect to spend approximately $35 million to $40 million for capital expenditures and capitalized software development costs during the remainder of fiscal 2014.
•
Restructuring payments—We expect to make payments of approximately $30 million to $35 million during the remainder of fiscal 2014 for employee separation costs and lease termination obligations associated with restructuring actions we have taken and expected to be taken.
On March 27, 2014, in connection with an antitrust litigation matter, a jury found against the Company on two of eight counts and awarded damages to Telecom Labs, Inc., TeamTLI.com Corp. and Continuant Technologies, Inc. (“TLI/Continuant”) in the amount of $20 million. Under the federal antitrust laws, the jury’s award is subject to automatic trebling, or $60 million. The Company continues to believe that TLI/Continuant's claims are without merit and unsupported by the facts and law, and the Company intends to defend this matter, including by filing an appeal to the United States Court of Appeals for the Third Circuit. Once required, and in order to stay the enforcement of the judgment pending appeal or otherwise, the Company will post a bond in the amount of the final judgment, plus interest. The Company expects to secure posting of the bond through existing resources and may use any or a combination of the issuance of one or more letters of credit under its existing credit facilities and cash on hand. See Note 15 - "Commitments and Contingencies - Antitrust Litigation" to our unaudited interim Consolidated Financial Statements for additional details regarding this litigation matter.
We and our subsidiaries, affiliates and significant shareholders may from time to time seek to retire or purchase our outstanding debt (including publicly issued debt) through cash purchases and/or exchanges, in open market purchases, privately negotiated

51

transactions, by tender offer or otherwise. Such repurchases or exchanges, if any, will depend on prevailing market conditions, liquidity requirements, contractual restrictions and other factors. The amounts involved may be material.
Future Sources of Liquidity
We expect our existing cash balance, cash generated by operations and borrowings available under our credit facilities to be our primary sources of short-term liquidity. We expect that revenues from higher margin products and services and continued focus on accounts receivable, inventory management and cost containment will enable us to generate positive net cash from operating activities. Further, we continue to focus on cost reductions and have initiated restructuring plans during fiscal 2014 designed to reduce overhead and provide cash savings.
We are currently party to (a) a senior secured credit facility which consists of both term loans and a senior secured multi-currency revolver allowing for borrowings of up to $200 million, and (b) a multi-currency asset-based revolving credit facility which provides senior secured revolving financing of up to $335 million, subject to availability under a borrowing base. As of June 30, 2014 the Company had $100 million of issued and outstanding borrowings and $100 million available under the senior secured multi-currency revolver. As of June 30, 2014 the Company had $40 million of outstanding borrowings, $85 million of issued and outstanding letters of credit and remaining revolver availability of $118 million under the multi-currency asset-based revolving credit facility. See Note 8, “Financing Arrangements” to our unaudited interim Consolidated Financial Statements.
On July 31, 2014, Avaya completed the sale of assets and liabilities associated with the Technology Business Unit (“TBU”) for $26 million, subject to working capital and other customary price adjustments. Upon closing, the Company received $26 million of proceeds. See Note 4, “Divestitures - Technology Business Unit,” to our unaudited interim Consolidated Financial Statements.
Our existing cash and cash equivalents and net cash provided by operating activities may be insufficient if we face unanticipated cash needs such as the funding of a future acquisition or other capital investment.
If we do not generate sufficient cash from operations, face unanticipated cash needs such as the need to fund significant strategic acquisitions or do not otherwise have sufficient cash and cash equivalents, we may need to incur additional debt or issue additional equity. In order to meet our cash needs we may, from time to time, borrow under our credit facilities or issue long-term or short-term debt or equity, if the market and our credit facilities and the indentures governing our notes permit us to do so. Furthermore, if we acquire a business in the future that has existing debt, our debt service requirements may increase. We regularly evaluate market conditions, our liquidity profile, and various financing alternatives for opportunities to enhance our capital structure. If opportunities are favorable, we may refinance our existing debt or issue additional securities.
On June 9, 2011, Parent filed with the SEC a registration statement on Form S-1 (as it may be amended from time to time, the “registration statement”) relating to a proposed initial public offering of its common stock. As contemplated in the registration statement, the net proceeds of the proposed offering are expected to be used, among other things, to repay a portion of our long-term indebtedness.  The registration statement remains under review by the SEC and shares of common stock registered thereunder may not be sold nor may offers to buy be accepted prior to the time the registration statement becomes effective. This document shall not constitute an offer to sell or the solicitation of any offer to buy nor shall there be any sale of those securities in any State or other jurisdiction in which such offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such State or other jurisdiction. Further, there is no way to predict whether or not Parent will be successful in completing the offering as contemplated and if it is successful, we cannot be certain if, or how much of, the net proceeds will be used for the purposes identified above.
During the fourth quarter of fiscal 2012, the Company changed its indefinite reinvestment of undistributed foreign earnings assertion with respect to its non-U.S. subsidiaries. This change in assertion reflects the Company's intention and ability to maintain flexibility with respect to sourcing of funds from non-U.S. locations.
Debt Ratings
As of June 30, 2014, we had a long-term corporate family rating of B3 with a negative outlook from Moody’s and a corporate credit rating of B- with a negative outlook from Standard & Poor’s. Our ability to obtain additional external financing and the related cost of borrowing may be affected by our debt ratings, which are periodically reviewed by the major credit rating agencies. The ratings are subject to change or withdrawal at any time by the respective credit rating agencies.
Critical Accounting Policies and Estimates
Management has reassessed the critical accounting policies as disclosed in our Annual Report on Form 10-K filed with the SEC on November 22, 2013 and determined that there were no significant changes to our critical accounting policies in the nine months ended June 30, 2014 except for recently adopted accounting guidance as discussed in Note 2, “Recent Accounting Pronouncements - New Accounting Guidance Recently Adopted” to our unaudited interim Consolidated Financial Statements.

52

New Accounting Pronouncements
See discussion in Note 2, “Recent Accounting Pronouncements” to our unaudited interim Consolidated Financial Statements for further details.

53

CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS
This Quarterly Report on Form 10-Q contains “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “potential,” “predict,” “should” or “will” or the negative thereof or other variations thereon or comparable terminology. In particular, statements about our expectations, beliefs, plans, objectives, assumptions or future events or performance contained in this report under Part II, Item 1A, “Risk Factors,” and Part I, Item 2, “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” are forward-looking statements.
We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors, including those discussed in this report, may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. Some of the key factors that could cause actual results to differ from our expectations include:
•
our ability to develop and sell advanced communications products and services, including unified communications, data networking products and contact center products;
•
the market for our products and services, including unified communications products;
•
our ability to remain competitive in the markets we serve;
•
economic conditions and the willingness of enterprises to make capital investments;
•
our reliance on our indirect sales channel;
•
the ability to protect our intellectual property and avoid claims of infringement;
•
the ability to retain and attract key employees;
•
our degree of leverage and its effect on our ability to raise additional capital and to react to changes in the economy or our industry;
•
our ability to manage our supply chain and logistics functions;
•
liquidity and our access to capital markets;
•
risks relating to the transaction of business internationally;
•
our ability to effectively integrate acquired businesses;
•
an adverse result in any significant litigation, including antitrust, intellectual property or employment litigation;
•
our ability to maintain adequate security over our information systems;
•
environmental, health and safety laws, regulations, costs and other liabilities, and climate change risks; and
•
pension and post-retirement healthcare and life insurance liabilities.
We caution you that the foregoing list of important factors may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. We undertake no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

54

EBITDA and Adjusted EBITDA
EBITDA is defined as net income (loss) before income taxes, interest expense, interest income and depreciation and amortization and excludes the results of discontinued operations for all periods presented. EBITDA provides us with a measure of operating performance that excludes items that are outside the control of management, which can differ significantly from company to company depending on capital structure, the tax jurisdictions in which companies operate and capital investments. Under the Company’s debt agreements, the ability to draw down on the revolving credit facilities or engage in activities such as incurring additional indebtedness, making investments and paying dividends is tied in part to ratios based on Adjusted EBITDA. As defined in our debt agreements, Adjusted EBITDA is a non-GAAP measure of EBITDA further adjusted to exclude certain charges and other adjustments permitted in calculating covenant compliance under our debt agreements. We believe that including supplementary information concerning Adjusted EBITDA is appropriate to provide additional information to investors to demonstrate compliance with our debt agreements and because it serves as a basis for determining management compensation. In addition, we believe Adjusted EBITDA provides more comparability between our historical results and results that reflect purchase accounting and our current capital structure. Accordingly, Adjusted EBITDA measures our financial performance based on operational factors that management can impact in the short-term, namely the Company’s pricing strategies, volume, costs and expenses of the organization.
EBITDA and Adjusted EBITDA have limitations as analytical tools. Adjusted EBITDA does not represent net income (loss) or cash flow from operations as those terms are defined by GAAP and does not necessarily indicate whether cash flows will be sufficient to fund cash needs. While Adjusted EBITDA and similar measures are frequently used as measures of operations and the ability to meet debt service requirements, these terms are not necessarily comparable to other similarly titled captions of other companies due to the potential inconsistencies in the method of calculation. Adjusted EBITDA does not reflect the impact of earnings or charges resulting from matters that we consider not to be indicative of our ongoing operations. In particular, based on our debt agreements the definition of Adjusted EBITDA allows us to add back certain non-cash charges that are deducted in calculating net income (loss). Our debt agreements also allow us to add back restructuring charges, certain fees payable to our private equity sponsors and other specific cash costs and expenses as defined in the agreements and that portion of our pension costs, other post-employment benefits costs, and non-retirement post-employment benefits costs representing the amortization of pension service costs and actuarial gain or loss associated with these employment benefits. However, these are expenses that may recur, may vary and are difficult to predict. Further, our debt agreements require that Adjusted EBITDA be calculated for the most recent four fiscal quarters. As a result, the measure can be disproportionately affected by a particularly strong or weak quarter. Further, it may not be comparable to the measure for any subsequent four-quarter period or any complete fiscal year.


55

The unaudited reconciliation of loss from continuing operations, which is a GAAP measure, to EBITDA and Adjusted EBITDA is presented below:
 
Three months ended June 30,
 
Nine months ended June 30,
In millions
2014
 
2013
 
2014
 
2013
Loss from continuing operations
$
(64
)
 
$
(118
)
 
$
(244
)
 
$
(319
)
Interest expense
112

 
122

 
347

 
346

Interest income
—

 
(1
)
 
(1
)
 
(2
)
(Benefit from) provision for income taxes
(8
)
 
(3
)
 
19

 
(6
)
Depreciation and amortization
99

 
110

 
336

 
332

EBITDA
139

 
110

 
457

 
351

Impact of purchase accounting adjustments
—

 
1

 
—

 
1

Restructuring charges, net
45

 
63

 
94

 
165

Sponsors’ fees (a)
2

 
1

 
6

 
5

Acquisition-related costs
—

 
1

 
—

 
1

Integration-related costs (b)
1

 
3

 
5

 
12

Divestiture-related costs (c)
2

 
—

 
2

 
—

Loss on extinguishment of debt (d)
1

 
—

 
5

 
6

Third-party fees expensed in connection with the debt modification (e)
—

 
—

 
2

 
18

Non-cash share-based compensation
6

 
4

 
20

 
7

Gain on sale of investments and long-lived assets, net
—

 
(1
)
 
—

 
(1
)
Change in certain tax indemnifications
8

 
—

 
5

 
—

Impairment of long-lived assets
—

 
1

 
—

 
1

Venezuela hyperinflationary and devaluation charges
—

 
—

 
2

 
1

Resolution of legal matters (f)
8

 
10

 
8

 
10

Other
—

 
—

 
2

 
—

(Gain) loss on foreign currency transactions
(1
)
 
5

 
(1
)
 
(10
)
Pension/OPEB/nonretirement postemployment benefits and long-term disability costs (g)
12

 
19

 
38

 
64

Adjusted EBITDA
$
223

 
$
217

 
$
645

 
$
631

(a)
Sponsors’ fees represent monitoring fees payable to affiliates of the Sponsors and their designees pursuant to a management services agreement entered into at the time of the Merger.
(b)
Integration-related costs primarily represent third-party consulting fees and other administrative costs and primarily relate to developing compatible IT systems and internal processes with NES and consolidating and coordinating the operations of Avaya with Radvision and other acquisitions.
(c)
Divestiture-related costs include legal and other costs related to the sale of the ITPS and TBU businesses.
(d)
Loss on extinguishment of debt represents losses recognized in connection with certain debt refinancing transactions entered into during fiscal 2014 and 2013. The loss is based on the difference between the reacquisition price and the carrying value (including unamortized debt issue costs) of the debt. See Note 8, “Financing Arrangements,” to our unaudited interim Consolidated Financial Statements located elsewhere in this Form 10-Q.
(e)
The third-party fees expensed in connection with debt modification represent fees paid to third parties in connection with certain debt refinancing transactions entered into during fiscal 2014 and 2013. See Note 8, “Financing Arrangements,” to our unaudited interim Consolidated Financial Statements located elsewhere in this Form 10-Q.
(f)
Charges recognized in connection with the resolution of certain commercial and intellectual property legal disputes that, individually and in the aggregate, were not material to Avaya's financial position.
(g)
Represents that portion of our pension costs, other post-employment benefit costs and non-retirement post-employment benefit costs representing the amortization of prior service costs and net actuarial gains/losses associated with these employment benefits.


56

Item 3.
Quantitative and Qualitative Disclosures About Market Risk.
See “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Quantitative and Qualitative Disclosure About Market Risk” in Avaya’s Annual Report on Form 10-K for the fiscal year ended September 30, 2013 filed with the SEC on November 22, 2013. As of June 30, 2014, there have been no material changes in this information.

Item 4.
Controls and Procedures.

a)
Evaluation of Disclosure Controls and Procedures.

As of the end of the period covered by this report, our management, under the supervision and with the participation of the principal executive officer and principal financial officer, evaluated the effectiveness of the design and operation of our disclosure controls and procedures (as such term is defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended, (the “Exchange Act”)). Based on this evaluation, our principal executive officer and principal financial officer have concluded (1) that the disclosure controls and procedures are effective to provide reasonable assurance that information required to be disclosed in reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and (2) that the disclosure controls and procedures were effective to ensure that information required to be disclosed in the reports that we file or submit under the Exchange Act is accumulated and communicated to our management, including the principal executive officer and principal financial officer, as appropriate to allow timely decisions regarding required disclosure.

b)
 Changes in Internal Control Over Financial Reporting.

There were no changes in the Company's internal control over financial reporting during the most recent fiscal quarter that materially affected, or are reasonably likely to materially affect, the Company's internal control over financial reporting.


57

PART II. OTHER INFORMATION
 
Item 1.
Legal Proceedings.

The information included in Note 15, “Commitments and Contingencies” to the unaudited interim Consolidated Financial Statements is incorporated herein by reference.
Item 1A.
Risk Factors

There have been no material changes during the quarterly period ended June 30, 2014 to the risk factors previously disclosed in the Company’s Annual Report on Form 10-K for the fiscal year ended September 30, 2013.

Item 2.
Unregistered Sales of Equity Securities and Use of Proceeds.

None.

Item 3.
Defaults Upon Senior Securities.

Not Applicable.

Item 4.
Mine Safety Disclosures

Not Applicable.

Item 5.
Other Information.

Pursuant to Section 15(d) of the Securities Exchange Act of 1934, the Company’s obligations to file periodic and current reports ended as of October 1, 2010. Nevertheless, the Company continues to file timely periodic reports and current reports with the SEC voluntarily to comply with the terms of the indenture governing its senior secured notes due 2021.

During and subsequent to the quarter ended June 30, 2014, no events took place that were required to be disclosed in a report on Form 8-K but were not reported.



58

Item 6.
Exhibits.
Exhibit
Number
  
 
 
 
 
31.1
  
Certification of Kevin J. Kennedy pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
 
 
 
31.2
  
Certification of David Vellequette pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
 
 
 
32.1
  
Certification of Kevin J. Kennedy pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
 
 
 
32.2
  
Certification of David Vellequette pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
 
 
 
101
  
The following materials from Avaya Inc.’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2014, formatted in XBRL (eXtensible Business Reporting Language); (i) Consolidated Balance Sheets at March 31, 2014 and September 30, 2013, (ii) Consolidated Statement of Operations for the three and six months ended March 31, 2014 and 2013, (iii) the Consolidated Statement of Comprehensive Income for the three and six months ended March 31, 2014 and 2013, (iv) Consolidated Statements of Cash Flows for the six months ended March 31, 2014 and 2013, and (v) Notes to Consolidated Financial Statements (Unaudited)*
 
*
Pursuant to Rule 406 T of Regulation S-T, the Interactive Data Files on Exhibit 101 hereto are deemed not filed or part of a registration statement or prospectus for purposes of Sections 11 or 12 of the Securities Act of 1933, as amended, are deemed not filed for purposes of Section 18 of the Securities and Exchange Act of 1934, as amended, and otherwise are not subject to liability under those Sections.

59

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
 
 
AVAYA INC.
 
 
 
 
 
By:
/S/    KEVIN J. MACKAY        
 
 
Kevin J. MacKay
Vice President, Controller & Chief Accounting Officer
(Principal Accounting Officer)

August 5, 2014


60

AVAYA INC Reports

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