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8-K - 8-K - SERVICEMASTER CO, LLCa13-18587_18k.htm

Exhibit 99

 

GRAPHIC

News Release

 

FOR IMMEDIATE RELEASE

 

For further information contact:

 

Investor Relations:

Brian Turcotte

901.597.3282

Brian.Turcotte@servicemaster.com

 

Media:

Peter Tosches

901.597.8449

Peter.Tosches@servicemaster.com

 

The ServiceMaster Company Reports Preliminary

Second-Quarter 2013 Financial Results

 

·                        Operating revenue decreased 2.4% to $939 million

 

·                        Operating loss of $564 million; includes pre-tax non-cash impairment charges of $673 million to reduce the carrying value of TruGreen’s goodwill and trade name

 

·                        Operating performance decreased 28.9% to $151 million

 

·                        TruGreen reported revenue of $307.6 million, a 12.4% decrease from the prior year, and operating performance of $22.4 million, a 74.6 % decrease from the prior year

 

MEMPHIS, TENN, — August 14, 2013 — The ServiceMaster Company, one of the world’s largest residential service networks, today announced preliminary unaudited second-quarter 2013 results, including operating revenue of $939 million, a decline of 2.4 percent compared to the same period in 2012. The company reported second-quarter 2013 operating loss of $564 million, which included pre-tax non-cash impairment charges of $673 million to reduce the carrying value of TruGreen’s goodwill and trade name. The company’s second-quarter 2013 operating performance decreased 28.9 percent to $151 million compared to the same period in 2012. A reconciliation of operating (loss) income to operating performance is set forth below in this press release.

 

“Our second-quarter 2013 results did not meet our expectations,” said Rob Gillette, ServiceMaster’s chief executive officer. “The decline in revenue and operating performance compared to the prior year was largely attributable to TruGreen’s performance. Excluding TruGreen, our other businesses performed about as we expected.”

 

Gillette, who joined ServiceMaster in June, said the company continues to focus on growing all of its businesses, with particular attention to getting TruGreen back on track.

 

“As we’ve said, TruGreen is going through some challenges,” said Gillette, “but it’s largely self-inflicted. Right now, we’re focused on stabilizing the business, then getting it back on a path toward growth and improved profitability. When I look at our company overall, we have strong brands, passionate associates and great growth opportunities in all of our businesses. I’m excited to be part of the ServiceMaster team.”

 

1



 

 

 

Three months ended

 

Six months ended

 

 

 

June 30,

 

June 30,

 

(In thousands)

 

2013

 

2012

 

2013

 

2012

 

Operating Revenue:

 

 

 

 

 

 

 

 

 

Terminix

 

$

364,920

 

$

347,245

 

$

678,328

 

$

658,664

 

TruGreen

 

307,646

 

351,372

 

401,647

 

482,483

 

American Home Shield

 

206,025

 

208,394

 

349,340

 

367,439

 

ServiceMaster Clean

 

36,296

 

32,409

 

71,710

 

64,354

 

Other Operations and Headquarters

 

23,775

 

22,745

 

45,744

 

43,914

 

Total Operating Revenue

 

$

938,662

 

$

962,165

 

$

1,546,769

 

$

1,616,854

 

Operating Income (Loss)(1)

 

 

 

 

 

 

 

 

 

Terminix

 

$

80,077

 

$

68,438

 

$

148,776

 

$

137,508

 

TruGreen

 

(663,457

)

8,791

 

(712,899

)

(5,531

)

American Home Shield

 

43,858

 

40,556

 

67,418

 

68,384

 

ServiceMaster Clean

 

15,486

 

10,537

 

29,500

 

22,813

 

Other Operations and Headquarters

 

(39,797

)

(31,568

)

(76,491

)

(71,668

)

Total Operating Income

 

$

(563,833

)

$

96,754

 

$

(543,696

)

$

151,506

 

Operating Performance: 

 

 

 

 

 

 

 

 

 

Terminix

 

$

98,231

 

$

89,234

 

$

186,078

 

$

179,673

 

TruGreen

 

22,427

 

88,186

 

(14,665

)

85,144

 

American Home Shield

 

47,191

 

44,258

 

74,092

 

75,409

 

ServiceMaster Clean

 

16,831

 

12,263

 

32,192

 

25,789

 

Other Operations and Headquarters

 

(33,762

)

(21,773

)

(61,293

)

(53,141

)

Total Operating Performance

 

$

150,918

 

$

212,168

 

$

216,404

 

$

312,874

 

 


(1)                                 Includes, as a result of the company’s impairment testing of indefinite lived intangible assets, pre-tax non-cash impairment charges of $673.3 million recorded in the three months ended June 30, 2013 to reduce the carrying value of TruGreen’s goodwill and trade name and $67.7 million recorded in the three months ended June 30, 2012 to reduce the carrying value of the TruGreen trade name.

 

Segment Review

 

The company is comprised of five reportable segments: Terminix, TruGreen, American Home Shield, ServiceMaster Clean and Other Operations and Headquarters, which includes Merry Maids and The ServiceMaster Acceptance Company Limited Partnership (“SMAC”).

 

The Terminix segment provides termite and pest control services to residential and commercial customers and distributes pest control products. The TruGreen segment provides residential and commercial lawn, tree and shrub care services. The American Home Shield segment provides home warranties and preventative maintenance contracts for household systems and appliances. The ServiceMaster Clean segment provides residential and commercial disaster restoration, janitorial and cleaning services through franchises primarily under the ServiceMaster, ServiceMaster Restore and ServiceMaster Clean brand names, on-site wood furniture repair and restoration services primarily under the Furniture Medic brand name and home inspection services primarily under the AmeriSpec brand name. The Other Operations and Headquarters segment includes: the franchised and company-owned operations of Merry Maids, which provides home cleaning services; SMAC, the company’s financing subsidiary exclusively dedicated to providing financing to franchisees and retail customers of the company’s operating units; and the company’s headquarters operations, which provide various technology, marketing, finance, legal and other support services to the business units.

 

Preliminary Second-quarter Segment Information for Continuing Operations

 

Terminix

 

Terminix reported a 5.1 percent increase in operating revenue, a 17.0 percent increase in operating income and a 10.1 percent increase in operating performance for the second quarter of 2013 compared to the second quarter of 2012. Pest control revenue increased 3.9 percent over second-quarter 2012 results, reflecting improved price realization, partially offset by a 0.6 percent decrease in average customer counts. Termite revenue increased 6.7 percent over second-quarter 2012 results, reflecting improved price realization and the favorable timing of renewal revenue.

 

Terminix’s operating performance increased $9.0 million for the second quarter of 2013 compared to the second quarter of 2012. This increase primarily reflects higher operating revenue, a reduction in incentive compensation expense and a

 

2



 

$2.5 million impairment of licensed intellectual property recorded in 2012, which did not recur in 2013, partially offset by higher bad debt expense.

 

TruGreen

 

TruGreen reported a 12.4 percent decrease in operating revenue, a $672.2 million increase in operating loss and a 74.6 percent decrease in operating performance for the second quarter of 2013 compared to the second quarter of 2012. The operating revenue results reflect a 6.3 percent decline in average residential full program customer counts, inefficiencies in service delivery, caused, in part, by integration issues with newly implemented technology and a $6.2 million decrease in revenue from commercial customers.

 

TruGreen’s operating income for the second quarter of 2013 and 2012 included pre-tax non-cash impairment charges of $673.3 million and $67.7 million, respectively, to reduce the carrying value of TruGreen’s goodwill and trade name to their estimated fair values. TruGreen’s operating performance decreased $65.8 million for the second quarter of 2013 compared to the second quarter of 2012. This decrease primarily reflects the impact of lower operating revenue, lower labor, chemical and vehicle efficiency driven, in part, by integration issues with newly implemented technology; higher bad debt expense; higher sales staffing levels; increased investments in sales tools; and higher costs associated with leadership changes.

 

TruGreen ended 2012 with three key challenges: lower customer counts, a product offering that was too narrow and operational inefficiency due to changes in key technology. The company has taken steps in the first six months of 2013 to begin to address each of these challenges. First, the company has made investments in all sales and marketing channels, including higher staffing levels, improved training programs and new sales tools. In addition, the company redesigned its core product offerings and introduced a tiered product structure, giving customers varying price points to choose from.

 

Technology integration issues continue to impact TruGreen’s ability to service its customers.  These inefficiencies are adversely impacting operating revenue, as well as labor, vehicle and chemical costs.  The company continues to invest in, and improve, its newly implemented operating systems.

 

American Home Shield

 

American Home Shield reported a 1.1 percent decrease in operating revenue, an 8.1 percent increase in operating income and a 6.6 percent increase in operating performance for the second quarter of 2013 compared to the second quarter of 2012. The operating revenue results reflect a decrease due to differences between years in the timing of contract claims, partially offset by improved price realization and a 1.3 percent increase in average customer counts. American Home Shield recognizes revenue over the contract period in proportion to expected direct costs.

 

American Home Shield’s operating performance increased $2.9 million for the second quarter of 2013 compared to the second quarter of 2012. This increase primarily reflects the impact of tax-related reserves recorded in 2012, which did not recur in 2013, partially offset by the impact of lower operating revenue, investments to drive improvements in service delivery, and higher sales and marketing costs.

 

ServiceMaster Clean

 

ServiceMaster Clean reported a 12.0 percent increase in operating revenue, a 47.0 percent increase in operating income and a 37.3 percent increase in operating performance for the second quarter of 2013 compared to the second quarter of 2012. The operating revenue results reflect a 7.4 percent increase in domestic royalty fees, primarily driven by increases in disaster restoration services, a 29.0 percent increase in revenue from janitorial national accounts, driven by strong sales activity, and a 23.1 percent increase in sales of products to franchisees, driven by higher franchisee demand.

 

ServiceMaster Clean’s operating performance increased $4.6 million for the second quarter of 2013 compared to the second quarter of 2012. This increase primarily reflects the impact of higher operating revenue and lower key executive transition charges.

 

Other Operations and Headquarters

 

This segment includes the franchised and company-owned operations of Merry Maids, SMAC and the company’s headquarters functions. The segment reported a 4.5 percent increase in operating revenue, a 26.1 percent increase in operating loss and a 55.1 percent decrease in operating performance for the second quarter of 2013 compared to the second quarter of 2012.

 

Merry Maids reported a 3.3 percent increase in operating revenue, a 1.6 percent increase in operating income and a 0.7 percent increase in operating performance for the second quarter of 2013 compared to the second quarter of 2012. The operating revenue results reflect a 4.4 percent increase in revenue from company-owned branches, driven by a 6.6

 

3



 

percent increase in average customer counts and improved price realization, partially offset by a decline in the frequency of services provided for existing customers. For the second quarter of 2013 compared to 2012, Merry Maids’ operating revenue also reflects comparable royalty fees and a 5.1 percent increase in sales of equipment and cleaning supplies to franchisees.

 

Merry Maids’ operating performance for the second quarter of 2013 was comparable to the second quarter of 2012, which primarily reflects the impact of higher operating revenue, partially offset by higher technology costs related to a new operating system.

 

Second-quarter operating performance of the company’s headquarters functions and SMAC decreased $12.0 million for the second quarter of 2013 compared to the second quarter of 2012. Key executive transition charges of $6.1 million and $0.1 million were recorded in the second quarter of 2013 and 2012, respectively.  The remaining $6.0 million decrease primarily reflects higher expenses in our automobile, general liability and workers’ compensation insurance program and a $4.0 million reversal of reserves related to our medical program recorded in the second quarter of 2012 for which there was no similar reversal recorded in the segment in the second quarter of 2013.

 

Cash Flow & Liquidity

 

Net cash provided from operating activities from continuing operations decreased $15.2 million to $79.3 million for the six months ended June 30, 2013 compared to $94.6 million for the six months ended June 30, 2012.

 

Net cash provided from operating activities for the six months ended June 30, 2013 was comprised of $90.6 million in earnings adjusted for non-cash charges, offset, in part, by a $5.3 million increase in cash required for working capital and $5.9 million in cash payments related to restructuring charges. The increase in working capital requirements for the six months ended June 30, 2013 was driven primarily by normal seasonal activity, partially offset by increased accruals for compensation and insurance related payments.

 

Net cash provided from operating activities for the six months ended June 30, 2012 was comprised of $188.8 million in earnings adjusted for non-cash charges and $3.0 million in premiums received on issuance of the 8% 2020 Notes, offset, in part, by a $57.6 million increase in cash required for working capital, $32.3 million in cash payments for the call premium paid on the redemption of $600 million aggregate principal amount of the outstanding 2015 Notes and $7.3 million in cash payments related to restructuring charges. The increase in working capital requirements for the six months ended June 30, 2012 was driven primarily by seasonal activity and incentive compensation payments related to 2011 performance.

 

Net cash used for investing activities from continuing operations was $71.7 million for the six months ended June 30, 2013 compared to $74.0 million for the six months ended June 30, 2012. Net cash used for financing activities from continuing operations was $44.4 million for the six months ended June 30, 2013 compared to $45.7 million for the six months ended June 30, 2012.

 

As of June 30, 2013, the company had $447.7 million of remaining capacity available under the Revolving Credit Facility. Effective July 25, 2013, the company had available borrowing capacity under the Revolving Credit Facility of $324.2 million.

 

Second-Quarter Earnings Conference Call

 

The company will discuss its strategic initiatives and second-quarter operating results during a conference call at 7:30 a.m. central time today. To participate on the conference call, interested parties should call 800.786.1918 (or international participants, 212.231.2922). Additionally, the conference call will be available via webcast. A slide presentation highlighting the company’s results and key performance indicators will also be available. To participate via webcast and view the slide presentation, visit the company’s investor relations home page at www.servicemaster.com.

 

The call will be available for replay until September 13, 2013. To access the replay of this call, please call 800.633.8284 and enter reservation number 21669565 (international participants: 402.977.9140, reservation number 21669565). Or you can review the webcast on the company’s investor relations home page.

 

About ServiceMaster

 

With a global network of more than 7,300 company-owned, franchised and licensed locations, Memphis-based ServiceMaster is one of the world’s largest residential service networks. The company’s high-profile brands are Terminix, TruGreen, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through

 

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approximately 20,000 corporate associates and a franchise network that we estimate independently employs over 31,000 additional people, the ServiceMaster family of brands provided services and products to approximately 8 million customers during the last 12 months. The company’s market-leading brands provide a range of residential and commercial services including termite and pest control; lawn, tree and shrub care; home warranties and preventative maintenance contracts; on-site wood furniture repair; home inspections; home cleaning; janitorial services; and disaster restoration. Go to www.servicemaster.com for more information about ServiceMaster or follow us at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo.

 

Information Regarding Forward-Looking Statements

 

This press release contains forward-looking statements and cautionary statements. Some of the forward-looking statements can be identified by the use of forward-looking terms such as “believes,” “expects,” “may,” “will,” “shall,” “should,” “would,” “could,” “seeks,” “aims,” “projects,” “is optimistic,” “intends,” “plans,” “estimates,” “anticipates” or other comparable terms. Forward-looking statements include, without limitation, all matters that are not historical facts. They appear in a number of places throughout this press release and include, without limitation, statements regarding our intentions, beliefs, assumptions or current expectations concerning, among other things, financial position; results of operations; cash flows; prospects; commodities trends; growth strategies or expectations; expectations for American Home Shield’s and Merry Maids’ new operating systems, which are currently under development, and TruGreen’s new operating system, which was recently deployed; capital expenditures and requirements, including for American Home Shield’s, TruGreen’s and Merry Maids’ new operating systems; plans for equipping TruGreen’s sales associates with handheld technology to make the sales process more efficient and effective; customer retention; the continuation of acquisitions, including tuck-in acquisitions; fuel prices; attraction and retention of key personnel; impairment charges related to goodwill and intangible assets and assumptions and estimates used in performing impairment analyses, including discount rates and revenue and cash flow projections; the cost savings from restructurings and reorganizations and expected charges related to such restructurings and reorganizations; estimates of accruals for home warranty claims; the outcome (by judgment or settlement) and costs of legal or administrative proceedings, including, without limitation, collective, representative or class action litigation; and the impact of prevailing economic conditions.

 

Forward-looking statements are subject to known and unknown risks and uncertainties, many of which may be beyond our control. We caution you that forward-looking statements are not guarantees of future performance or outcomes and that actual performance and outcomes, including, without limitation, our actual results of operations, financial condition and liquidity, and the development of the market segments in which we operate, may differ materially from those made in or suggested by the forward-looking statements contained in this press release. In addition, even if our results of operations, financial condition and cash flows, and the development of the market segments in which we operate, are consistent with the forward-looking statements contained in this press release, those results or developments may not be indicative of results or developments in subsequent periods.

 

A number of important factors, including, without limitation, the risks and uncertainties discussed in the “Risk Factors” and “Information Regarding Forward-Looking Statements” sections in the company’s reports filed with the Securities and Exchange Commission, could cause actual results and outcomes to differ materially from those reflected in the forward-looking statements. Additional factors that could cause actual results and outcomes to differ from those reflected in forward-looking statements include, without limitation, the effects of our substantial indebtedness and the limitations contained in the agreements governing such indebtedness; our ability to generate the significant amount of cash needed to fund our operations and service our debt obligations, among other things; changes in interest rates, because a significant portion of our indebtedness bears interest at variable rates; changes in the discount rates, revenue growth, cash flow growth rates or other assumptions used by the Company in its assessment for impairment of goodwill and intangible assets and adverse economic conditions or other factors that would result in significant impairment charges to our goodwill and/or intangible assets; our ability to secure sources of financing or other funding to allow for leasing of commercial vehicles, primarily for Terminix and TruGreen; our ability to successfully implement our strategy for TruGreen, including the redesign of TruGreen’s product mix and the re-balancing of its sales mix and marketing program and the deployment of TruGreen’s new mobility technology; our ability to attract and retain key personnel; weather conditions and seasonality factors that affect the demand for, or our ability to provide, our services and the cost and quantity of our claims and services; higher commodity prices and lack of availability thereof, including, without limitation, fuel and chemicals (primarily at Terminix and TruGreen), which could impact our ability to provide our services and the profitability of our brands; changes in our services or products; and the success of, and costs associated with, restructuring initiatives. The company assumes no obligation to update the information contained herein, which speaks only as of the date hereof.

 

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THE SERVICEMASTER COMPANY

Preliminary Condensed Consolidated Statements of Operations and Comprehensive (Loss) Income (Unaudited)

(In thousands)

 

 

 

Three months ended
June 30,

 

 

 

2013

 

2012

 

Operating Revenue

 

$

938,662

 

$

962,165

 

 

 

 

 

 

 

Operating Costs and Expenses:

 

 

 

 

 

Cost of services rendered and products sold

 

551,308

 

532,954

 

Selling and administrative expenses

 

263,743

 

241,929

 

Amortization expense

 

13,893

 

17,802

 

Goodwill and trade name impairment

 

673,253

 

67,700

 

Restructuring charges

 

298

 

5,026

 

Total operating costs and expenses

 

1,502,495

 

865,411

 

 

 

 

 

 

 

Operating (Loss) Income

 

(563,833

)

96,754

 

 

 

 

 

 

 

Non-operating Expense (Income):

 

 

 

 

 

Interest expense

 

63,463

 

59,700

 

Interest and net investment income

 

(1,749

)

(1,396

)

Other expense

 

141

 

177

 

 

 

 

 

 

 

(Loss) Income from Continuing Operations before Income Taxes

 

(625,688

)

38,273

 

(Benefit) Provision for income taxes

 

(115,747

)

16,028

 

Equity in losses of joint venture

 

(60

)

(111

)

 

 

 

 

 

 

(Loss) Income from Continuing Operations

 

(510,001

)

22,134

 

 

 

 

 

 

 

(Loss) income from discontinued operations, net of income taxes

 

(231

)

838

 

Net (Loss) Income

 

$

(510,232

)

$

22,972

 

 

 

 

 

 

 

Total Comprehensive (Loss) Income

 

$

(514,030

)

$

22,414

 

 

6



 

THE SERVICEMASTER COMPANY

Preliminary Condensed Consolidated Statements of Operations and Comprehensive Loss (Unaudited)

(In thousands)

 

 

 

Six months ended
June 30,

 

 

 

2013

 

2012

 

Operating Revenue

 

$

1,546,769

 

$

1,616,854

 

 

 

 

 

 

 

Operating Costs and Expenses:

 

 

 

 

 

Cost of services rendered and products sold

 

924,483

 

919,542

 

Selling and administrative expenses

 

461,326

 

433,299

 

Amortization expense

 

27,828

 

35,791

 

Goodwill and trade name impairment

 

673,253

 

67,700

 

Restructuring charges

 

3,575

 

9,016

 

Total operating costs and expenses

 

2,090,465

 

1,465,348

 

 

 

 

 

 

 

Operating (Loss) Income

 

(543,696

)

151,506

 

 

 

 

 

 

 

Non-operating Expense (Income):

 

 

 

 

 

Interest expense

 

123,698

 

124,514

 

Interest and net investment income

 

(4,168

)

(4,038

)

Loss on extinguishment of debt

 

 

39,193

 

Other expense

 

287

 

351

 

 

 

 

 

 

 

Loss from Continuing Operations before Income Taxes

 

(663,513

)

(8,514

)

Benefit for income taxes

 

(130,682

)

(1,653

)

Equity in losses of joint venture

 

(114

)

(111

)

 

 

 

 

 

 

Loss from Continuing Operations

 

(532,945

)

(6,972

)

 

 

 

 

 

 

Loss from discontinued operations, net of income taxes

 

(396

)

(86

)

Net Loss

 

$

(533,341

)

$

(7,058

)

 

 

 

 

 

 

Total Comprehensive Loss

 

$

(534,307

)

$

(364

)

 

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THE SERVICEMASTER COMPANY

Preliminary Condensed Consolidated Statements of Financial Position (Unaudited)

(In thousands, except share data)

 

 

 

As of
June 30,
2013

 

As of
December 31,
2012

 

 

 

 

 

 

 

Assets:

 

 

 

 

 

Current Assets:

 

 

 

 

 

Cash and cash equivalents

 

$

385,034

 

$

422,745

 

Marketable securities

 

33,649

 

19,347

 

Receivables, less allowance of $31,890 and $21,347, respectively

 

484,082

 

403,705

 

Inventories

 

59,434

 

56,562

 

Prepaid expenses and other assets

 

101,454

 

37,344

 

Deferred customer acquisition costs

 

56,890

 

33,921

 

Deferred taxes

 

110,214

 

107,499

 

Total Current Assets

 

1,230,757

 

1,081,123

 

Property and Equipment:

 

 

 

 

 

At cost

 

693,319

 

633,582

 

Less: accumulated depreciation

 

(334,995

)

(293,534

)

Net Property and Equipment

 

358,324

 

340,048

 

 

 

 

 

 

 

Other Assets:

 

 

 

 

 

Goodwill

 

1,998,686

 

2,412,251

 

Intangible assets, primarily trade names, service marks and trademarks, net

 

2,093,091

 

2,373,469

 

Notes receivable

 

33,462

 

22,419

 

Long-term marketable securities

 

126,312

 

126,456

 

Other assets

 

23,007

 

10,197

 

Debt issuance costs

 

45,599

 

44,951

 

Total Assets

 

$

5,909,238

 

$

6,410,914

 

 

 

 

 

 

 

Liabilities and Shareholder’s Equity:

 

 

 

 

 

Current Liabilities:

 

 

 

 

 

Accounts payable

 

$

127,849

 

$

86,710

 

Accrued liabilities:

 

 

 

 

 

Payroll and related expenses

 

81,233

 

78,188

 

Self-insured claims and related expenses

 

100,444

 

83,035

 

Accrued interest payable

 

52,243

 

54,156

 

Other

 

67,092

 

58,994

 

Deferred revenue

 

562,611

 

483,897

 

Liabilities of discontinued operations

 

640

 

905

 

Current portion of long-term debt

 

57,227

 

52,214

 

Total Current Liabilities

 

1,049,339

 

898,099

 

 

 

 

 

 

 

Long-Term Debt

 

3,905,624

 

3,909,039

 

 

 

 

 

 

 

Other Long-Term Liabilities:

 

 

 

 

 

Deferred taxes

 

804,029

 

934,271

 

Other long-term obligations, primarily self-insured claims

 

128,446

 

114,855

 

Total Other Long-Term Liabilities

 

932,475

 

1,049,126

 

 

 

 

 

 

 

Commitments and Contingencies

 

 

 

 

 

 

 

 

 

 

 

Shareholder’s Equity:

 

 

 

 

 

Common stock $0.01 par value, authorized 1,000 shares; issued 1,000 shares

 

 

 

Additional paid-in capital

 

1,473,246

 

1,471,789

 

Retained deficit

 

(1,457,046

)

(923,705

)

Accumulated other comprehensive income

 

5,600

 

6,566

 

Total Shareholder’s Equity

 

21,800

 

554,650

 

Total Liabilities and Shareholder’s Equity

 

$

5,909,238

 

$

6,410,914

 

 

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Key Performance Indicators

 

The table below presents selected operating metrics related to customer counts and customer retention for the company’s three largest revenue-generating businesses. These measures are presented on a rolling, 12-month basis in order to avoid seasonal anomalies.

 

 

 

Key Performance Indicators
as of June 30,

 

 

 

2013

 

2012

 

Terminix—

 

 

 

 

 

(Reduction) Growth in Pest Control Customers

 

(0.4

)%

4.1

%

Pest Control Customer Retention Rate

 

79.3

%

79.9

%

Reduction in Termite Customers

 

(2.2

)%

(1.4

)%

Termite Customer Retention Rate

 

85.6

%

86.0

%

TruGreen —

 

 

 

 

 

Reduction in Full Program Accounts

 

(5.0

)%

(13.8

)%

Customer Retention Rate

 

70.6

%

67.4

%

American Home Shield—

 

 

 

 

 

Growth in Home Warranties and Preventive Maintenance Contracts

 

2.1

%

0.2

%

Customer Retention Rate

 

74.0

%

74.6

%

 

Disclosure Regarding Non-GAAP Financial Measures

 

The company uses adjusted EBITDA and operating performance to facilitate operating performance comparisons from period to period. Adjusted EBITDA and operating performance are supplemental measures of the company’s performance that are not required by, or presented in accordance with, accounting principles generally accepted in the United States of America (“GAAP”). Adjusted EBITDA and operating performance are not measurements of the company’s financial performance under GAAP and should not be considered as alternatives to net income or any other performance measures derived in accordance with GAAP or as alternatives to net cash provided by operating activities or any other measures of the company’s cash flow or liquidity. “Adjusted EBITDA” means net income (loss) before: income (loss) from discontinued operations; provision (benefit) for income taxes; equity in losses of joint ventures; other expense; gain (loss) on extinguishment of debt; interest expense; interest and net investment income; and depreciation and amortization expense; as well as adding back interest and net investment income and non-cash goodwill and trade name impairment. “Operating performance” is calculated by adding back to adjusted EBITDA an amount equal to the non-cash stock-based compensation expense, non-cash effects on adjusted EBITDA attributable to the application of purchase accounting in connection with the Merger (1), restructuring charges and management and consulting fees paid to Clayton, Dubilier & Rice, LLC (“CD&R”), Citigroup Private Equity LP (“Citigroup”), BAS Capital Funding Corporation (“BAS”) and JPMorgan Chase Funding Inc. (“JPMorgan”). On September 30, 2010, Citigroup transferred the management responsibility for certain investment funds that own shares of common stock of ServiceMaster Global Holdings, Inc. (“Holdings”), the ultimate parent company of ServiceMaster, to StepStone Group LLC (“StepStone”) and its proprietary interests in such investment funds to Lexington Partners Advisors LP. Citigroup also assigned its obligations and rights under its consulting agreement to StepStone, and beginning in the fourth quarter of 2010, the consulting fee otherwise payable to Citigroup became payable to StepStone. As of December 22, 2011, Holdings purchased from BAS 7.5 million shares of capital stock of Holdings, and, effective January 1, 2012, the annual management fee payable to BAS was reduced to $0.25 million.

 

The company believes adjusted EBITDA facilitates company-to-company operating performance comparisons by backing out potential differences caused by variations in capital structures (affecting net interest income and expense), taxation and the age and book depreciation of facilities and equipment (affecting relative depreciation expense), which may vary for different companies for reasons unrelated to operating performance. The company uses operating performance as a supplemental measure to assess the company’s performance because it excludes non-cash stock-based compensation expense, non-cash effects on adjusted EBITDA attributable to the application of purchase accounting in connection with the Merger, restructuring charges and management and consulting fees. The company presents perating performance because it believes that it is useful for investors, analysts and other interested parties in their analysis of the company’s operating results.

 

Charges relating to stock-based compensation expense and the impact of purchase accounting are non-cash and the exclusion of the impact of these items from operating performance allows investors to understand the current period results of operations of the business on a comparable basis with previous periods and, secondarily, gives the investors added insight into cash earnings available to service the company’s debt. We believe this to be of particular importance to the company’s public investors, which are debt holders. The company also believes that the exclusion of purchase

 

9



 

accounting, non-cash stock-based compensation expense, restructuring charges and management and consulting fees may provide an additional means for comparing the company’s performance to the performance of other companies by eliminating the impact of differently structured equity-based, long-term incentive plans, restructuring initiatives and consulting agreements (although care must be taken in making any such comparison, as there may be inconsistencies among companies in the manner of computing similarly titled financial measures).

 

Adjusted EBITDA and operating performance have limitations as analytical tools, and should not be considered in isolation or as substitutes for analyzing the company’s results as reported under GAAP. Some of these limitations are:

 

·  Adjusted EBITDA and operating performance do not reflect changes in, or cash requirements for, the company’s working capital needs;

 

·  Adjusted EBITDA and operating performance do not reflect the company’s interest expense, or the cash requirements necessary to service interest or principal payments on the company’s debt;

 

·  Adjusted EBITDA and operating performance do not reflect the company’s tax expense or the cash requirements to pay the company’s taxes;

 

·  Adjusted EBITDA and operating performance do not reflect historical cash expenditures or future requirements for capital expenditures or contractual commitments, nor should they be relied upon to assess current or future liquidity;

 

·  Although depreciation and amortization are non-cash charges, the assets being depreciated and amortized will often have to be replaced in the future, and adjusted EBITDA and operating performance do not reflect any cash requirements for such replacements;

 

·  Other companies in the company’s industries may calculate adjusted EBITDA and operating performance differently, limiting their usefulness as comparative measures;

 

·  Operating performance does not include purchase accounting and non-cash stock based compensation expense; the latter of which may cause the overall compensation cost of the business to be understated; and

 

·  Operating performance does not include restructuring charges and management and consulting fees, the exclusion of which may cause the operating expenses of the business to be understated.

 


(1)                                 On July 24, 2007, ServiceMaster was acquired pursuant to a merger transaction (the “Merger”) whereby ServiceMaster was merged with and into an indirect wholly owned subsidiary of Holdings.

 

10



 

The following table presents reconciliations of preliminary unaudited operating income (loss) to adjusted EBITDA and operating performance for the periods presented.

 

(in thousands)

 

Terminix

 

TruGreen

 

American
Home
Shield

 

ServiceMaster
Clean

 

Other
Operations
and
Headquarters

 

Total

 

Three Months Ended June 30, 2013

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating income (loss)(1)

 

$

80,077

 

$

(663,457

)

$

43,858

 

$

15,486

 

$

(39,797

)

$

(563,833

)

Depreciation and amortization expense

 

18,142

 

12,549

 

2,005

 

1,216

 

3,545

 

37,457

 

EBITDA

 

98,219

 

(650,908

)

45,863

 

16,702

 

(36,252

)

(526,376

)

Interest and net investment income (2)

 

 

 

1,328

 

 

421

 

1,749

 

Non-cash goodwill and trade name impairment(3)

 

 

673,253

 

 

 

 

673,253

 

Adjusted EBITDA

 

98,219

 

22,345

 

47,191

 

16,702

 

(35,831

)

148,626

 

Non-cash stock-based compensation expense

 

 

 

 

 

182

 

182

 

Restructuring charges(4)

 

12

 

82

 

 

129

 

75

 

298

 

Management and consulting fees(5)

 

 

 

 

 

1,812

 

1,812

 

Operating Performance

 

$

98,231

 

$

22,427

 

$

47,191

 

$

16,831

 

$

(33,762

)

$

150,918

 

Memo: Items excluded from Operating Performance:

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating Performance of discontinued operations(6)

 

$

 

$

 

$

 

$

 

$

(377

)

$

(377

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended June 30, 2012

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating income (loss)(1)

 

$

68,438

 

$

8,791

 

$

40,556

 

$

10,537

 

$

(31,568

)

$

96,754

 

Depreciation and amortization expense

 

20,103

 

11,548

 

2,298

 

1,259

 

2,498

 

37,706

 

EBITDA

 

88,541

 

20,339

 

42,854

 

11,796

 

(29,070

)

134,460

 

Interest and net investment income (loss)(2)

 

 

 

1,404

 

 

(8

)

1,396

 

Non-cash trade name impairment(3)

 

 

67,700

 

 

 

 

67,700

 

Adjusted EBITDA

 

88,541

 

88,039

 

44,258

 

11,796

 

(29,078

)

203,556

 

Non-cash stock-based compensation expense

 

 

 

 

 

1,780

 

1,780

 

Non-cash credits attributable to purchase accounting(7)

 

(4

)

(2

)

 

 

 

(6

)

Restructuring charges(4)

 

697

 

149

 

 

467

 

3,713

 

5,026

 

Management and consulting fees(5)

 

 

 

 

 

1,812

 

1,812

 

Operating Performance

 

$

89,234

 

$

88,186

 

$

44,258

 

$

12,263

 

$

(21,773

)

$

212,168

 

Memo: Items excluded from Operating Performance:

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating Performance of discontinued operations(6)

 

$

 

$

 

$

 

$

 

$

(277

)

$

(277

)

 

11



 

(in thousands)

 

Terminix

 

TruGreen

 

American
Home
Shield

 

ServiceMaster
Clean

 

Other
Operations
and
Headquarters

 

Total

 

Six Months Ended June 30, 2013

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating income (loss)(1)

 

$

148,776

 

$

(712,899

)

$

67,418

 

$

29,500

 

$

(76,491

)

$

(543,696

)

Depreciation and amortization expense

 

36,340

 

24,575

 

3,992

 

2,393

 

6,722

 

74,022

 

EBITDA

 

185,116

 

(688,324

)

71,410

 

31,893

 

(69,769

)

(469,674

)

Interest and net investment income (2)

 

 

 

2,682

 

 

1,486

 

4,168

 

Non-cash goodwill and trade name impairment(3)

 

 

673,253

 

 

 

 

673,253

 

Adjusted EBITDA

 

185,116

 

(15,071

)

74,092

 

31,893

 

(68,283

)

207,747

 

Non-cash stock-based compensation expense

 

 

 

 

 

1,457

 

1,457

 

Restructuring charges(4)

 

962

 

406

 

 

299

 

1,908

 

3,575

 

Management and consulting fees(5)

 

 

 

 

 

3,625

 

3,625

 

Operating Performance

 

$

186,078

 

$

(14,665

)

$

74,092

 

$

32,192

 

$

(61,293

)

$

216,404

 

Memo: Items excluded from Operating Performance:

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating Performance of discontinued operations(6)

 

$

 

$

 

$

 

$

 

$

(646

)

$

(646

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Six Months Ended June 30, 2012

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating income (loss)(1)

 

$

137,508

 

$

(5,531

)

$

68,384

 

$

22,813

 

$

(71,668

)

$

151,506

 

Depreciation and amortization expense

 

39,356

 

22,163

 

4,275

 

2,509

 

5,244

 

73,547

 

EBITDA

 

176,864

 

16,632

 

72,659

 

25,322

 

(66,424

)

225,053

 

Interest and net investment income (2)

 

 

 

2,750

 

 

1,288

 

4,038

 

Non-cash trade name impairment(3)

 

 

67,700

 

 

 

 

67,700

 

Adjusted EBITDA

 

176,864

 

84,332

 

75,409

 

25,322

 

(65,136

)

296,791

 

Non-cash stock-based compensation expense

 

 

 

 

 

3,458

 

3,458

 

Non-cash credits attributable to purchase accounting(7)

 

(8

)

(8

)

 

 

 

(16

)

Restructuring charges(4)

 

2,817

 

820

 

 

467

 

4,912

 

9,016

 

Management and consulting fees(5)

 

 

 

 

 

3,625

 

3,625

 

Operating Performance

 

$

179,673

 

$

85,144

 

$

75,409

 

$

25,789

 

$

(53,141

)

$

312,874

 

Memo: Items excluded from Operating Performance:

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating Performance of discontinued operations(6)

 

$

 

$

 

$

 

$

 

$

(608

)

$

(608

)

 


(1)                                 Presented below is a reconciliation of total segment operating (loss) income to net (loss) income.

 

12



 

 

 

Three months ended
June 30,

 

Six months ended
June 30,

 

(In thousands)

 

2013

 

2012

 

2013

 

2012

 

Total Segment Operating (Loss) Income

 

$

(563,833

)

$

96,754

 

$

(543,696

)

$

151,506

 

Non-operating Expense (Income):

 

 

 

 

 

 

 

 

 

Interest expense

 

63,463

 

59,700

 

123,698

 

124,514

 

Interest and net investment income

 

(1,749

)

(1,396

)

(4,168

)

(4,038

)

Loss on extinguishment of debt

 

 

 

 

39,193

 

Other expense

 

141

 

177

 

287

 

351

 

(Loss) Income from Continuing Operations before Income Taxes

 

(625,688

)

38,273

 

(663,513

)

(8,514

)

(Benefit) provision for income taxes

 

(115,747

)

16,028

 

(130,682

)

(1,653

)

Equity in losses of joint venture

 

(60

)

(111

)

(114

)

(111

)

(Loss) Income from Continuing Operations

 

(510,001

)

22,134

 

(532,945

)

(6,972

)

(Loss) income from discontinued operations, net of income taxes

 

(231

)

838

 

(396

)

(86

)

Net (Loss) Income

 

$

(510,232

)

$

22,972

 

$

(533,341

)

$

(7,058

)

 

(2)                                Interest and net investment income is primarily comprised of investment income and realized gain (loss) on our American Home Shield segment investment portfolio. Cash, short- and long-term marketable securities associated with regulatory requirements in connection with American Home Shield and for other purposes totaled $277.5 million as of June 30, 2013. American Home Shield interest and net investment income was $1.3 million and $1.4 million for the three months ended June 30, 2013 and 2012, respectively, and $2.7 million and $2.8 million for the six months ended June 30, 2013 and 2012, respectively. The balance of interest and net investment income primarily relates to (i) investment income (loss) from our employee deferred compensation trust (for which there is a corresponding and offsetting change in compensation expense within income (loss) from continuing operations before income taxes) and (ii) interest income on other cash balances.

 

(3)                               Represents pre-tax non-cash impairment charges recorded in the three and six months ended June 30, 2013 and 2012, respectively, to reduce the carrying values of TruGreen’s goodwill and trade name as a result of the company’s interim impairment testing of indefinite-lived intangible assets.

 

(4)                               Represents restructuring charges primarily related to a branch optimization project at Terminix, a reorganization of field leadership and a restructuring of branch operations at TruGreen, reorganization of leadership at ServiceMaster Clean and Merry Maids and an initiative to enhance capabilities and reduce costs in our centers of excellence at Other Operations and Headquarters.

 

(5)                               Represents management and consulting fees payable to certain related parties.

 

(6)                                There are no adjustments necessary to reconcile operating loss from discontinued operations to operating performance from discontinued operations for the three and six months ended June 30, 2013 and 2012.

 

(7)                                The Merger was accounted for using purchase accounting. This adjustment represents the aggregate, non-cash adjustments (other than amortization and depreciation) attributable to the application of purchase accounting.

 

13