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EX-99.1 - PRESS RELEASE - HANOVER INSURANCE GROUP, INC.d297397dex991.htm

Exhibit 99.2

 

LOGO

STATISTICAL SUPPLEMENT

FOURTH QUARTER 2011


THE HANOVER INSURANCE GROUP

STATISTICAL SUPPLEMENT

 

 

TABLE OF CONTENTS

 

Business Description

     1   

Financial Highlights

     2   

Consolidated Financial Statements

  

Income Statements

     3   

Balance Sheets

     4   

GAAP Underwriting Results

  

Consolidated

     5-7   

Commercial Lines

     8-10   

Personal Lines

     11-13   

Chaucer

     14-16   

Investments

  

Net Investment Income and Yields

     17   

Investment Portfolio

     18   

Credit Quality and Duration of Fixed Maturities

     19   

Top 10 Corporate and Municipal Fixed Maturity Holdings

     20   

Reconciliation of Segment Income to Net Income

     21   

Other Information

  

Non-GAAP Financial Measures

     22   

Corporate Information

     23   

Market and Dividend Information

     23   

Financial Strength and Debt Ratings

     23   


THE HANOVER INSURANCE GROUP

BASIS OF PRESENTATION

Information contained in this document includes the results of Chaucer from the acquisition date of July 1, 2011 onward.

BUSINESS DESCRIPTIONS

COMMERCIAL LINES

Commercial multiple peril coverage insures businesses against third party liability from accidents occurring on their premises or arising out of their operations, such as injuries sustained from products sold. It also insures business property for damage, such as that caused by fire, wind, hail, water damage (except for flooding), theft and vandalism.

Commercial automobile coverage insures businesses against losses incurred from personal bodily injury, bodily injury to third parties, property damage to an insured’s vehicle, and property damage to other vehicles and property.

Workers’ compensation coverage insures employers against employee medical and indemnity claims resulting from injuries related to work. Workers’ compensation policies are often written in conjunction with other commercial policies.

Other Commercial Lines is comprised of inland marine, which insures businesses against physical losses to property, such as contractor’s equipment, builders’ risk and goods in transit. We also offer underwriting and managing of program business, including to under-served markets where there are specialty coverage or risk management needs. Other Commercial Lines also includes bonds, which provides businesses with contract surety coverage in the event of performance or payment claims, and commercial surety coverage related to fiduciary or regulatory obligations. Also included in Other Commercial Lines coverages are umbrella, general liability, fire, specialty property, and professional and management liability.

PERSONAL LINES

Personal automobile coverage insures individuals against losses incurred from personal bodily injury, bodily injury to third parties, property damage to an insured’s vehicle, and property damage to other vehicles and other property.

Homeowners coverage insures individuals for losses to their residences and personal property, such as those caused by fire, wind, hail, water damage (except for flooding), theft and vandalism, and against third party liability claims.

Other Personal Lines are comprised of personal inland marine (jewelry, art, etc.), umbrella, fire, personal watercraft, earthquake and other miscellaneous coverages.

CHAUCER

The Chaucer reporting segment represents THG’s international business written through Lloyd’s and includes international property, marine and aviation, energy, UK motor and international casualty and other coverages.

Property coverage, including direct, facultative and treaty property accounts, insures property, including commercial, auto, and industrial businesses, against physical loss or damage and business interruption. The property treaty account comprises mainly catastrophe and per risk excess contract acceptances, with a small amount of proportional treaty and reinsurance assumed business.

Marine and Aviation includes coverages that insure marine hull, excess of loss, liability, cargo and specie, in addition to political risk, war, and satellite business coverages. It also includes aviation coverages that insure airline hull and liability, general aviation and refuellers and products.

Energy coverage, encompassing exploration and production, construction, liabilities downstream and renewables, insures energy businesses against physical damage, business interruption, control of well, seepage and pollution and liabilities. Energy also includes Nuclear, which predominantly provides coverage relating to power generation at nuclear power stations.

UK Motor coverage insures the UK private car and fleet markets. In addition, it writes specialist classes including commercial vehicle, taxi, motorcycle, motor trade and classic/specialist vehicles, as well as other UK small commercial products.

Casualty and Other Lines includes coverages that insure financial institutions crime and professional indemnity, medical malpractice, workers’ compensation and professional, managerial and general liability, as well as syndicate participations.

OTHER PROPERTY AND CASUALTY

Other Property and Casualty segment consists of Opus, which provides investment advisory services to affiliates and also manages assets for unaffiliated institutions such as insurance companies, retirement plans and foundations; earnings on holding company assets; and voluntary pools business which is in run-off.

 

1


THE HANOVER INSURANCE GROUP

FINANCIAL HIGHLIGHTS (1)

 

(In millions, except earnings per share)

   Q4
2010
     Q1
2011
     Q2
2011
    Q3
2011
    Q4
2011
     Dec-YTD
2010
     Dec-YTD
2011
 

PREMIUMS

                  

Gross premiums written

   $ 795.3       $ 833.3       $ 894.6      $ 1,198.3      $ 1,133.0       $ 3,358.6       $ 4,059.2   

Net premiums written

     717.1         749.9         815.4        1,051.0        977.1         3,048.0         3,593.4   

Net premiums earned

     748.7         761.7         770.5        1,018.6        1,047.8         2,841.0         3,598.6   

EARNINGS

                  

Segment income (loss) before interest and taxes

   $ 76.2       $ 49.8         (46.8   $ (7.6   $ 77.1       $ 227.7       $ 72.5   

Segment income (loss) after taxes

     43.7         26.0         (38.1     (18.5     45.2         122.2         14.6   

Income (loss) from continuing operations

     57.4         27.9         (32.4     (9.7     46.1         153.2         31.9   

Net income (loss)

     58.4         29.3         (31.8     (9.7     49.3         154.8         37.1   

PER SHARE DATA (DILUTED) (1)

                  

Segment income (loss) after taxes

   $ 0.95       $ 0.56         (0.84   $ (0.41   $ 1.00       $ 2.64       $ 0.32   

Income (loss) from continuing operations

     1.25         0.61         (0.71     (0.21     1.02         3.31         0.70   

Net income (loss)

     1.27         0.64         (0.70     (0.21     1.09         3.34         0.81   

Weighted average shares outstanding (1)

     45.9         46.0         45.4        45.3        45.3         46.3         45.8   

BALANCE SHEET

 

(In millions, except per share data)

   December 31
2010
    March 31
2011
    June 30
2011
    September 30
2011
    December 31
2011
 

Total assets

   $ 8,569.9      $ 8,514.9      $ 8,981.3      $ 12,684.5      $ 12,624.4   

Total loss and loss adjustment expense reserves

     3,277.7        3,315.4        3,406.4        5,722.0        5,760.3   

Total shareholders’ equity

     2,460.5        2,488.7        2,485.0        2,454.9        2,509.8   

U.S. Property and Casualty Companies

          

Statutory surplus

   $ 1,747.3      $ 1,776.6      $ 1,658.6      $ 1,538.5      $ 1,582.8   

Premium to surplus ratio

     1.75:1        1.73:1        1.86:1        2.02:1        2.00:1   

Book value per share

   $ 54.74      $ 55.06      $ 54.96      $ 54.98      $ 56.24   

Book value per share, excluding net unrealized investment gains and losses, net of tax

   $ 51.92      $ 52.06      $ 51.12      $ 51.65      $ 52.16   

Tangible book value per share (total book value excluding goodwill and intangibles)

   $ 49.22      $ 49.62      $ 49.57      $ 47.20      $ 48.84   

Shares outstanding

     44.9        45.2        45.2        44.6        44.6   

Total debt/equity

     24.6     22.5     34.5     36.7     36.3

Total debt/total capital

     19.8     18.4     25.7     26.9     26.6

 

(1) Weighted average shares outstanding and per diluted share amounts in the second and third quarters of 2011 exclude common stock equivalents, as the impact of these instruments was anti-dilutive.

 

2


THE HANOVER INSURANCE GROUP

CONSOLIDATED INCOME STATEMENTS

 

     Three Months ended December 31     Year ended December 31  

(In millions)

   2011      2010      % Change     2011     2010      % Change  

REVENUES

               

Premiums earned

   $ 1,047.8       $ 748.7         39.9      $ 3,598.6      $ 2,841.0         26.7   

Net investment income

     69.0         63.0         9.5        258.2        247.2         4.4   

Total net realized investment gains

     3.2         12.9         (75.2     28.1        29.7         (5.4

Fees and other income

     15.9         8.7         82.8        46.7        34.3         36.2   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

    

 

 

 

Total revenues

     1,135.9         833.3         36.3        3,931.6        3,152.2         24.7   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

    

 

 

 

LOSSES AND EXPENSES

               

Losses and loss adjustment expenses

     687.4         471.7         45.7        2,550.8        1,856.3         37.4   

Policy acquisition expenses

     250.8         178.2         40.7        854.0        669.0         27.7   

Interest expense

     16.4         11.5         42.6        55.0        44.3         24.2   

Other operating expenses

     118.1         96.3         22.6        449.5        371.5         21.0   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

    

 

 

 

Total losses and expenses

     1,072.7         757.7         41.6        3,909.3        2,941.1         32.9   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

    

 

 

 

Income from continuing operations before income taxes

     63.2         75.6         (16.4     22.3        211.1         (89.4

Income tax expense (benefit)

     17.1         18.2         (6.0     (9.6     57.9         (116.6
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

    

 

 

 

Income from continuing operations

     46.1         57.4         (19.7     31.9        153.2         (79.2

Discontinued operations

     3.2         1.0         N/M        5.2        1.6         N/M   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

    

 

 

 

Net income

   $ 49.3       $ 58.4         (15.6   $ 37.1      $ 154.8         (76.0
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

    

 

 

 

 

3


THE HANOVER INSURANCE GROUP

CONSOLIDATED BALANCE SHEETS

 

(In millions, except per share data)

   December 31
2011
    December 31
2010
    % Change  

ASSETS

      

Investments:

      

Fixed maturities, at fair value (amortized cost of $6,008.7 and $4,598.8)

   $ 6,284.7      $ 4,797.9        31.0   

Equity securities, at fair value (cost of $239.9 and $120.7)

     246.4        128.6        91.6   

Other investments

     190.2        39.4        382.7   
  

 

 

   

 

 

   

 

 

 

Total investments

     6,721.3        4,965.9        35.3   
  

 

 

   

 

 

   

 

 

 

Cash and cash equivalents

     820.4        290.4        182.5   

Accrued investment income

     71.8        53.8        33.5   

Premiums and accounts receivable, net

     1,168.1        772.0        51.3   

Reinsurance recoverable on paid and unpaid losses, benefits and unearned premiums

     2,262.2        1,254.2        80.4   

Deferred policy acquisition costs

     498.4        345.3        44.3   

Deferred income taxes

     260.0        177.4        46.6   

Goodwill

     185.5        179.2        3.5   

Other assets

     515.5        398.1        29.5   

Assets of discontinued operations

     121.2        133.6        (9.3
  

 

 

   

 

 

   

 

 

 

Total assets

   $ 12,624.4      $ 8,569.9        47.3   
  

 

 

   

 

 

   

 

 

 

LIABILITIES AND SHAREHOLDERS’ EQUITY

      

LIABILITIES

      

Loss and loss adjustment expense reserves

   $ 5,760.3      $ 3,277.7        75.7   

Unearned premiums

     2,292.1        1,520.3        50.8   

Expenses and taxes payable

     642.9        541.7        18.7   

Reinsurance premiums payable

     378.9        34.4        N/M   

Debt

     911.1        605.9        50.4   

Liabilities of discontinued operations

     129.3        129.4        (0.1
  

 

 

   

 

 

   

 

 

 

Total liabilities

     10,114.6        6,109.4        65.6   
  

 

 

   

 

 

   

 

 

 

SHAREHOLDERS’ EQUITY

      

Preferred stock, par value $0.01 per share; 20.0 million shares authorized; none issued

     —          —          —     

Common stock, par value $0.01 per share; 300.0 million shares authorized; 60.5 million shares issued

     0.6        0.6        —     

Additional paid-in capital

     1,784.8        1,796.5        (0.7

Accumulated other comprehensive income

     210.4        136.7        53.9   

Retained earnings

     1,237.1        1,246.8        (0.8

Treasury stock at cost (15.9 and 15.6 million shares)

     (723.1     (720.1     0.4   
  

 

 

   

 

 

   

 

 

 

Total shareholders’ equity

     2,509.8        2,460.5        2.0   
  

 

 

   

 

 

   

 

 

 

Total liabilities and shareholders’ equity

   $ 12,624.4      $ 8,569.9        47.3   
  

 

 

   

 

 

   

 

 

 

 

4


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND SEGMENT INCOME INFORMATION AND RATIOS

CONSOLIDATED

Three Months ended December 31

 

     2011     2010  

(In millions, except percentage data)

   Commercial
Lines
    Personal
Lines
    Chaucer     Other
P&C
    Total
P&C
    Commercial
Lines
    Personal
Lines
    Other
P&C
    Total
P&C
 

Gross premiums written

   $ 475.3      $ 380.0      $ 277.7      $ —        $ 1,133.0      $ 422.0      $ 373.3      $ —        $ 795.3   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

   $ 415.7      $ 354.9      $ 206.5      $ —        $ 977.1      $ 369.1      $ 348.0      $ —        $ 717.1   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 422.3      $ 364.0      $ 261.5      $ —        $ 1,047.8      $ 384.7      $ 364.0      $ —        $ 748.7   

Losses and LAE:

                  

Current accident year, excluding catastrophe losses

     249.3        254.0        159.2        —          662.5        225.8        252.7        0.1        478.6   

Prior year (favorable) unfavorable reserve development

     (7.5     (4.5     (18.9     0.2        (30.7     (11.3     (12.2     (0.2     (23.7

Catastrophe losses

     4.0        15.7        35.9        —          55.6        9.1        7.7        —          16.8   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     245.8        265.2        176.2        0.2        687.4        223.6        248.2        (0.1     471.7   

Policy acquisition and other underwriting expenses

     165.8        102.0        86.1        0.2        354.1        159.2        105.5        —          264.7   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit (loss)

     10.7        (3.2     (0.8     (0.4     6.3        1.9        10.3        0.1        12.3   

Net investment income

     34.9        23.6        8.3        2.2        69.0        33.3        26.3        3.4        63.0   

Other income

     5.1        3.5        6.8        2.0        17.4        5.0        3.2        1.7        9.9   

Other operating expenses

     (4.3     (3.6     (1.9     (5.8     (15.6     (3.8     (0.8     (4.4     (9.0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Segment income (loss) before income taxes

   $ 46.4      $ 20.3      $ 12.4      $ (2.0   $ 77.1      $ 36.4      $ 39.0      $ 0.8      $ 76.2   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

                  

Current accident year, excluding catastrophe losses

     59.1     69.7     60.9     N/M        63.2     58.7     69.5     N/M        64.0

Prior year (favorable) unfavorable reserve development

     (1.8 )%      (1.2 )%      (7.2 )%      N/M        (2.9 )%      (2.9 )%      (3.4 )%      N/M        (3.2 )% 

Catastrophe losses

     0.9     4.3     13.7     N/M        5.3     2.4     2.1     N/M        2.2
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     58.2     72.8     67.4     N/M        65.6     58.2     68.2     N/M        63.0

Expense ratio

     39.1     27.2     32.9     N/M        33.4     41.1     28.2     N/M        34.8
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

     97.3     100.0     100.3     N/M        99.0     99.3     96.4     N/M        97.8
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Change in policies in force

     7.1     (2.3 )%            24.7     (3.6 )%     

Retention

     85.9     80.8           81.5     78.7    

 

5


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND SEGMENT INCOME INFORMATION AND RATIOS

CONSOLIDATED

Year ended December 31

 

     2011     2010  

(In millions, except percentage data)

   Commercial
Lines
    Personal
Lines
    Chaucer     Other
P&C
    Total
P&C
    Commercial
Lines
    Personal
Lines
    Other
P&C
    Total
P&C
 

Gross premiums written

   $ 1,938.0      $ 1,561.3      $ 559.6      $ 0.3      $ 4,059.2      $ 1,798.5      $ 1,559.8      $ 0.3      $ 3,358.6   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

   $ 1,703.1      $ 1,461.2      $ 428.8      $ 0.3      $ 3,593.4      $ 1,584.8      $ 1,462.9      $ 0.3      $ 3,048.0   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 1,641.7      $ 1,450.5      $ 506.3      $ 0.1      $ 3,598.6      $ 1,373.4      $ 1,467.3      $ 0.3      $ 2,841.0   

Losses and LAE:

                  

Current accident year, excluding catastrophe losses

     1,004.8        988.2        299.2        0.3        2,292.5        810.6        996.2        0.3        1,807.1   

Prior year (favorable) unfavorable reserve development

     (34.7     (33.0     (35.5     (0.1     (103.3     (61.5     (48.8     (0.8     (111.1

Catastrophe losses

     148.4        163.7        49.5        —          361.6        61.6        98.7        —          160.3   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     1,118.5        1,118.9        313.2        0.2        2,550.8        810.7        1,046.1        (0.5     1,856.3   

Policy acquisition and other underwriting expenses

     644.5        404.6        181.8        0.2        1,231.1        583.3        419.6        —          1,002.9   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit (loss)

     (121.3     (73.0     11.3        (0.3     (183.3     (20.6     1.6        0.8        (18.2

Net investment income

     136.5        92.1        16.9        12.7        258.2        129.9        102.9        14.4        247.2   

Other income

     20.7        13.3        10.9        7.0        51.9        19.0        13.6        6.3        38.9   

Other operating expenses

     (17.9     (9.7     (6.8     (19.9     (54.3     (17.1     (5.1     (18.0     (40.2
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Segment income (loss) before income taxes

   $ 18.0      $ 22.7      $ 32.3      $ (0.5   $ 72.5      $ 111.2      $ 113.0      $ 3.5      $ $227.7   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

                  

Current accident year, excluding catastrophe losses

     61.3     68.1     59.1     N/M        63.7     59.1     67.9     N/M        63.6

Prior year (favorable) unfavorable reserve development

     (2.1 )%      (2.3 )%      (7.0 )%      N/M        (2.9 )%      (4.5 )%      (3.3 )%      N/M        (3.9 )% 

Catastrophe losses

     9.0     11.3     9.8     N/M        10.0     4.5     6.7     N/M        5.6
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     68.2     77.1     61.9     N/M        70.8     59.1     71.3     N/M        65.3

Expense ratio

     38.9     27.1     35.9     N/M        33.8     42.2     27.8     N/M        34.8
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

     107.1     104.2     97.8     N/M        104.6     101.3     99.1     N/M        100.1
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Change in policies in force

     7.1     (2.3 )%            24.7     (3.6 )%     

Retention

     84.1     80.8           80.3     78.7    

 

6


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING INFORMATION AND RELATED RATIOS

CONSOLIDATED

 

(In millions, except percentage data)

   Q4
2010
    Q1
2011
    Q2
2011
    Q3
2011
    Q4
2011
    Dec-YTD
2010
    Dec-YTD
2011
 

Gross premiums written

   $ 795.3      $ 833.3      $ 894.6      $ 1,198.3      $ 1,133.0      $ 3,358.6      $ 4,059.2   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

   $ 717.1      $ 749.9      $ 815.4      $ 1,051.0      $ 977.1      $ 3,048.0      $ 3,593.4   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 748.7      $ 761.7      $ 770.5        1,018.6      $ 1,047.8      $ 2,841.0      $ 3,598.6   

Losses and LAE:

              

Current accident year, excluding catastrophe losses

     478.6        489.8        476.1        664.1        662.5        1,807.1        2,292.5   

Prior year (favorable) unfavorable reserve development

     (23.7     (28.5     (15.3     (28.8     (30.7     (111.1     (103.3

Catastrophe losses

     16.8        49.7        156.7        99.6        55.6        160.3        361.6   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     471.7        511.0        617.5        734.9        687.4        1,856.3        2,550.8   

Policy acquisition and other underwriting expenses

     264.7        260.2        259.6        357.2        354.1        1,002.9        1,231.1   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit (loss)

   $ 12.3      $ (9.5   $ (106.6   $ (73.5   $ 6.3      $ (18.2   $ (183.3
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

              

Current accident year, excluding catastrophe losses

     64.0     64.2     61.8     65.2     63.2     63.6     63.7

Prior year (favorable) unfavorable reserve development

     (3.2 )%      (3.7 )%      (2.0 )%      (2.8 )%      (2.9 )%      (3.9 )%      (2.9 )% 

Catastrophe losses

     2.2     6.5     20.3     9.8     5.3     5.6     10.0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     63.0     67.0     80.1     72.2     65.6     65.3     70.8

Expense ratio

     34.8     33.7     33.2     34.6     33.4     34.8     33.8
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

     97.8     100.7     113.3     106.8     99.0     100.1     104.6
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio, excluding catastrophe losses

     95.6     94.2     93.0     97.0     93.7     94.5     94.6

Current accident year combined ratio, excluding catastrophe losses

     98.8     97.9     95.0     99.8     96.6     98.4     97.5

 

7


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND SEGMENT INCOME INFORMATION AND RATIOS

COMMERCIAL LINES

Three Months ended December 31

 

     2011     2011  

(In millions, except percentage data)

   Multiple
Peril
    Auto     Workers’
Comp
    Other     Total     Multiple
Peril
    Auto     Workers’
Comp
    Other     Total  

Net premiums written

   $ 134.8      $ 58.2      $ 41.0      $ 181.7      $ 415.7      $ 119.8      $ 53.8      $ 34.3      $ 161.2      $ 369.1   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 141.2      $ 61.8      $ 42.9      $ 176.4      $ 422.3      $ 133.1      $ 60.9      $ 39.4      $ 151.3      $ 384.7   

Losses and LAE:

                    

Current accident year, excluding catastrophe losses

     72.3        40.3        31.4        105.3        249.3        75.8        36.2        32.2        81.6        225.8   

Prior year (favorable) unfavorable reserve development

     (6.0     1.6        (5.2     2.1        (7.5     (5.8     1.0        (4.8     (1.7     (11.3

Catastrophe losses

     5.1        (0.7     —          (0.4     4.0        7.9        —          —          1.2        9.1   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     71.4        41.2        26.2        107.0        245.8        77.9        37.2        27.4        81.1        223.6   

Policy acquisition and other underwriting expenses

             165.8                159.2   
          

 

 

           

 

 

 

GAAP underwriting profit (loss)

             10.7                1.9   

Net investment income

             34.9                33.3   

Other income

             5.1                5.0   

Other operating expenses

             (4.3             (3.8
          

 

 

           

 

 

 

Segment income (loss) before income taxes

           $ 46.4              $ 36.4   
          

 

 

           

 

 

 

Loss and LAE ratio:

                    

Current accident year, excluding catastrophe losses

     51.2     65.1     73.2     59.7     59.1     57.1     59.4     81.7     53.9     58.7

Prior year (favorable) unfavorable reserve development

     (4.2 )%      2.6     (12.1 )%      1.2     (1.8 )%      (4.4 )%      1.6     (12.2 )%      (1.1 )%      (2.9 )% 

Catastrophe losses

     3.6     (1.1 )%      N/M        (0.2 )%      0.9     5.9     N/M        N/M        0.8     2.4
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     50.6     66.6     61.1     60.7     58.2     58.6     61.0     69.5     53.6     58.2

Expense ratio

             39.1             41.1
          

 

 

           

 

 

 

Combined ratio

             97.3             99.3
          

 

 

           

 

 

 

Change in policies in force

     5.3     2.9     10.5     9.2     7.1     16.6     29.8     60.4     22.7     24.7

Retention

     86.9     83.0     84.9     N/M        85.9     83.2     78.6     78.8     N/M        81.5

 

8


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND SEGMENT INCOME INFORMATION AND RATIOS

COMMERCIAL LINES

Year ended December 31

 

     2011     2010  

(In millions, except percentage data)

   Multiple
Peril
    Auto     Workers’
Comp
    Other     Total     Multiple
Peril
    Auto     Workers’
Comp
    Other     Total  

Net premiums written

   $ 569.5      $ 248.9      $ 174.5      $ 710.2      $ 1,703.1      $ 559.8      $ 246.1      $ 161.3      $ 617.6      $ 1,584.8   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 557.5      $ 245.5      $ 171.6      $ 667.1      $ 1,641.7      $ 462.9      $ 220.0      $ 136.7      $ 553.8      $ 1,373.4   

Losses and LAE:

                    

Current accident year, excluding catastrophe losses

     331.9        153.5        131.0        388.4        1,004.8        270.6        132.8        110.4        296.8        810.6   

Prior year (favorable) unfavorable reserve development

     (23.4     3.9        (18.0     2.8        (34.7     (29.2     (3.4     (27.5     (1.4     (61.5

Catastrophe losses

     107.7        2.4        —          38.3        148.4        45.1        0.6        —          15.9        61.6   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     416.2        159.8        113.0        429.5        1,118.5        286.5        130.0        82.9        311.3        810.7   

Policy acquisition and other underwriting expenses

             644.5                583.3   
          

 

 

           

 

 

 

GAAP underwriting profit (loss)

             (121.3             (20.6

Net investment income

             136.5                129.9   

Other income

             20.7                19.0   

Other operating expenses

             (17.9             (17.1
          

 

 

           

 

 

 

Segment income (loss) before income taxes

           $ 18.0              $ 111.2   
          

 

 

           

 

 

 

Loss and LAE ratio:

                    

Current accident year, excluding catastrophe losses

     59.5     62.5     76.4     58.3     61.3     58.5     60.2     80.7     53.6     59.1

Prior year (favorable) unfavorable reserve development

     (4.2 )%      1.6     (10.5 )%      0.4     (2.1 )%      (6.3 )%      (1.5 )%      (20.1 )%      (0.3 )%      (4.5 )% 

Catastrophe losses

     19.3     1.0     N/M        5.7     9.0     9.7     0.3     N/M        2.9     4.5
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     74.6     65.1     65.9     64.4     68.2     61.9     59.0     60.6     56.2     59.1

Expense ratio

             38.9             42.2
          

 

 

           

 

 

 

Combined ratio

             107.1             101.3
          

 

 

           

 

 

 

Change in policies in force

     5.3     2.9     10.5     9.2     7.1     16.6     29.8     60.4     22.7     24.7

Retention

     85.8     81.7     81.1     N/M        84.1     81.7     78.4     76.7     N/M        80.3

 

9


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING INFORMATION AND RELATED RATIOS

COMMERCIAL LINES

 

(In millions, except percentage data)

   Q4
2010
    Q1
2011
    Q2
2011
    Q3
2011
    Q4
2011
    Dec-YTD
2010
    Dec-YTD
2011
 

Gross premiums written

   $ 422.0      $ 466.8      $ 494.6      $ 501.3      $ 475.3      $ 1,798.5      $ 1,938.0   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

   $ 369.1      $ 408.5      $ 440.5      $ 438.4      $ 415.7      $ 1,584.8      $ 1,703.1   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 384.7      $ 400.8      $ 408.5      $ 410.1      $ 422.3      $ 1,373.4      $ 1,641.7   

Losses and LAE:

              

Current accident year, excluding catastrophe losses

     225.8        244.1        240.7        270.7        249.3        810.6        1,004.8   

Prior year (favorable) unfavorable reserve development

     (11.3     (14.3     (9.3     (3.6     (7.5     (61.5     (34.7

Catastrophe losses

     9.1        27.5        77.1        39.8        4.0        61.6        148.4   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     223.6        257.3        308.5        306.9        245.8        810.7        1,118.5   

Policy acquisition and other underwriting expenses

     159.2        159.3        159.5        159.9        165.8        583.3        644.5   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit (loss)

   $ 1.9      $ (15.8   $ (59.5   $ (56.7   $ 10.7      $ (20.6   $ (121.3
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

              

Current accident year, excluding catastrophe losses

     58.7     60.9     58.9     66.1     59.1     59.1     61.3

Prior year (favorable) unfavorable reserve development

     (2.9 )%      (3.6 )%      (2.3 )%      (0.9 )%      (1.8 )%      (4.5 )%      (2.1 )% 

Catastrophe losses

     2.4     6.9     18.9     9.7     0.9     4.5     9.0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     58.2     64.2     75.5     74.9     58.2     59.1     68.2

Expense ratio

     41.1     39.5     38.8     38.7     39.1     42.2     38.9
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

     99.3     103.7     114.3     113.6     97.3     101.3     107.1
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio, excluding catastrophe losses

     96.9     96.8     95.4     103.9     96.4     96.8     98.1

Current accident year combined ratio, excluding catastrophe losses

     99.8     100.4     97.7     104.8     98.2     101.3     100.2

 

10


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND SEGMENT INCOME INFORMATION AND RATIOS

PERSONAL LINES

Three Months ended December 31

 

     2011     2010  

(In millions, except percentage data)

   Auto     Home     Other     Total     Auto     Home     Other     Total  

Net premiums written

   $ 216.1      $ 128.0      $ 10.8      $ 354.9      $ 217.7      $ 120.2      $ 10.1      $ 348.0   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 226.0      $ 126.7      $ 11.3      $ 364.0      $ 233.0      $ 120.4      $ 10.6      $ 364.0   

Losses and LAE:

                

Current accident year, excluding catastrophe losses

     179.1        71.0        3.9        254.0        181.5        65.6        5.6        252.7   

Prior year (favorable) unfavorable reserve development

     (4.8     0.5        (0.2     (4.5     (10.0     (1.2     (1.0     (12.2

Catastrophe losses

     2.7        12.8        0.2        15.7        0.3        7.2        0.2        7.7   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     177.0        84.3        3.9        265.2        171.8        71.6        4.8        248.2   

Policy acquisition and other underwriting expenses

           102.0              105.5   
        

 

 

         

 

 

 

GAAP underwriting profit (loss)

           (3.2           10.3   

Net investment income

           23.6              26.3   

Other income

           3.5              3.2   

Other operating expenses

           (3.6           (0.8
        

 

 

         

 

 

 

Segment income (loss) before income taxes

         $ 20.3            $ 39.0   
        

 

 

         

 

 

 

Loss and LAE ratio:

                

Current accident year, excluding catastrophe losses

     79.2     56.0     34.5     69.7     77.9     54.4     52.8     69.5

Prior year (favorable) unfavorable reserve development

     (2.1 )%      0.4     (1.8 )%      (1.2 )%      (4.3 )%      (1.0 )%      (9.4 )%      (3.4 )% 

Catastrophe losses

     1.2     10.1     1.8     4.3     0.1     6.0     1.9     2.1
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     78.3     66.5     34.5     72.8     73.7     59.4     45.3     68.2

Expense ratio

           27.2           28.2
        

 

 

         

 

 

 

Combined ratio

           100.0           96.4
        

 

 

         

 

 

 

Change in policies in force

     (3.8 )%      (0.4 )%      (6.1 )%      (2.3 )%      (6.7 )%      0.2     (6.8 )%      (3.6 )% 

Retention

     79.0     82.3     N/M        80.8     76.3     80.8     N/M        78.7

 

11


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND SEGMENT INCOME INFORMATION AND RATIOS

PERSONAL LINES

Year ended December 31

 

     2011     2010  

(In millions, except percentage data)

   Auto     Home     Other     Total     Auto     Home     Other     Total  

Net premiums written

   $ 910.5      $ 507.2      $ 43.5      $ 1,461.2      $ 935.1      $ 485.5      $ 42.3      $ 1,462.9   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 912.8      $ 494.7      $ 43.0      $ 1,450.5      $ 946.3      $ 478.9      $ 42.1      $ 1,467.3   

Losses and LAE:

                

Current accident year, excluding catastrophe losses

     683.3        288.2        16.7        988.2        717.8        259.6        18.8        996.2   

Prior year (favorable) unfavorable reserve development

     (33.6     (0.9     1.5        (33.0     (45.0     (1.4     (2.4     (48.8

Catastrophe losses

     11.7        148.6        3.4        163.7        9.2        88.1        1.4        98.7   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     661.4        435.9        21.6        1,118.9        682.0        346.3        17.8        1,046.1   

Policy acquisition and other underwriting expenses

           404.6              419.6   
        

 

 

         

 

 

 

GAAP underwriting profit (loss)

           (73.0           1.6   

Net investment income

           92.1              102.9   

Other income

           13.3              13.6   

Other operating expenses

           (9.7           (5.1
        

 

 

         

 

 

 

Segment income (loss) before income taxes

         $ 22.7            $ 113.0   
        

 

 

         

 

 

 

Loss and LAE ratio:

                

Current accident year, excluding catastrophe losses

     74.9     58.3     38.8     68.1     75.9     54.2     44.7     67.9

Prior year (favorable) unfavorable reserve development

     (3.7 )%      (0.2 )%      3.5     (2.3 )%      (4.8 )%      (0.3 )%      (5.7 )%      (3.3 )% 

Catastrophe losses

     1.3     30.0     7.9     11.3     1.0     18.4     3.3     6.7
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     72.5     88.1     50.2     77.1     72.1     72.3     42.3     71.3

Expense ratio

           27.1           27.8
        

 

 

         

 

 

 

Combined ratio

           104.2           99.1
        

 

 

         

 

 

 

Change in policies in force

     (3.8 )%      (0.4 )%      (6.1 )%      (2.3 )%      (6.7 )%      0.2     (6.8 )%      (3.6 )% 

Retention

     79.0     82.3     N/M        80.8     76.3     80.8     N/M        78.7

 

12


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING INFORMATION AND RELATED RATIOS

PERSONAL LINES

 

(In millions, except percentage data)

   Q4
2010
    Q1
2011
    Q2
2011
    Q3
2011
    Q4
2011
    Dec-YTD
2010
    Dec-YTD
2011
 

Gross premiums written

   $ 373.3      $ 366.5      $ 399.7      $ 415.1      $ 380.0      $ 1,559.8      $ 1,561.3   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums written

   $ 348.0      $ 341.4      $ 374.6      $ 390.3      $ 354.9      $ 1,462.9      $ 1,461.2   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 364.0      $ 360.9      $ 361.9      $ 363.7      $ 364.0      $ 1,467.3      $ 1,450.5   

Losses and LAE:

              

Current accident year, excluding catastrophe losses

     252.7        245.6        235.3        253.3        254.0        996.2        988.2   

Prior year (favorable) unfavorable reserve development

     (12.2     (14.1     (5.9     (8.5     (4.5     (48.8     (33.0

Catastrophe losses

     7.7        22.2        79.6        46.2        15.7        98.7        163.7   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total losses and LAE

     248.2        253.7        309.0        291.0        265.2        1,046.1        1,118.9   

Policy acquisition and other underwriting expenses

     105.5        101.0        100.0        101.6        102.0        419.6        404.6   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

GAAP underwriting profit (loss)

   $ 10.3      $ 6.2      $ (47.1   $ (28.9   $ (3.2   $ 1.6      $ (73.0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

              

Current accident year, excluding catastrophe losses

     69.5     68.0     65.0     69.6     69.7     67.9     68.1

Prior year (favorable) unfavorable reserve development

     (3.4 )%      (3.9 )%      (1.6 )%      (2.3 )%      (1.2 )%      (3.3 )%      (2.3 )% 

Catastrophe losses

     2.1     6.2     22.0     12.7     4.3     6.7     11.3
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     68.2     70.3     85.4     80.0     72.8     71.3     77.1

Expense ratio

     28.2     27.2     26.8     27.1     27.2     27.8     27.1
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio

     96.4     97.5     112.2     107.1     100.0     99.1     104.2
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Combined ratio, excluding catastrophe losses

     94.3     91.3     90.2     94.4     95.7     92.4     92.9

Current accident year combined ratio, excluding catastrophe losses

     97.7     95.2     91.8     96.7     96.9     95.7     95.2

 

13


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND SEGMENT INCOME INFORMATION AND RATIOS

CHAUCER

Three Months ended December 31

 

     2011  

(In millions, except percentage data)

   Property      Marine &
Aviation
     Energy      UK
Motor
     Casualty
& Other
     Total  

Gross premiums written

   $ 42.2       $ 70.6       $ 53.9       $ 68.1       $ 42.9       $ 277.7   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Net premiums written

   $ 33.2       $ 51.2       $ 37.0       $ 58.8       $ 26.3       $ 206.5   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Net premiums earned

   $ 69.3       $ 58.9       $ 41.5       $ 64.6       $ 27.2       $ 261.5   

Losses and LAE:

                 

Current accident year, excluding catastrophe losses

                    159.2   

Prior year (favorable) unfavorable reserve development

                    (18.9

Catastrophe losses

                    35.9   
                 

 

 

 

Total losses and LAE

                    176.2   

Policy acquisition and other underwriting expenses

                    86.1   
                 

 

 

 

GAAP underwriting profit (loss)

                    (0.8

Net investment income

                    8.3   

Other income

                    6.8   

Other operating expenses

                    (1.9
                 

 

 

 

Segment income (loss) before income taxes

                  $ 12.4   
                 

 

 

 

Loss and LAE ratio:

                 

Current accident year, excluding catastrophe losses

                    60.9

Prior year (favorable) unfavorable reserve development

                    (7.2 )% 

Catastrophe losses

                    13.7
                 

 

 

 

Total loss and LAE ratio

                    67.4

Expense ratio

                    32.9
                 

 

 

 

Combined ratio

                    100.3
                 

 

 

 

 

14


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING AND SEGMENT INCOME INFORMATION AND RATIOS

CHAUCER

Six Months ended December 31

 

     2011  

(In millions, except percentage data)

   Property      Marine &
Aviation
     Energy      UK
Motor
     Casualty
& Other
     Total  

Gross premiums written

   $ 94.8       $ 140.0       $ 97.2       $ 139.8       $ 87.8       $ 559.6   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Net premiums written

   $ 72.8       $ 107.4       $ 66.7       $ 121.8       $ 60.1       $ 428.8   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Net premiums earned

   $ 121.7       $ 119.0       $ 82.6       $ 124.4       $ 58.6       $ 506.3   

Losses and LAE:

                 

Current accident year, excluding catastrophe losses

                    299.2   

Prior year (favorable) unfavorable reserve development

                    (35.5

Catastrophe losses

                    49.5   
                 

 

 

 

Total losses and LAE

                    313.2   

Policy acquisition and other underwriting expenses

                    181.8   
                 

 

 

 

GAAP underwriting profit (loss)

                    11.3   

Net investment income

                    16.9   

Other income

                    10.9   

Other operating expenses

                    (6.8
                 

 

 

 

Segment income (loss) before income taxes

                  $ 32.3   
                 

 

 

 

Loss and LAE ratio:

                 

Current accident year, excluding catastrophe losses

                    59.1

Prior year (favorable) unfavorable reserve development

                    (7.0 )% 

Catastrophe losses

                    9.8
                 

 

 

 

Total loss and LAE ratio

                    61.9

Expense ratio

                    35.9
                 

 

 

 

Combined ratio

                    97.8
                 

 

 

 

 

15


THE HANOVER INSURANCE GROUP

GAAP UNDERWRITING INFORMATION AND RELATED RATIOS

CHAUCER

 

(In millions, except percentage data)

   Q3
2011
    Q4
2011
    Dec-YTD
2011
 

Gross premiums written

   $ 281.9      $ 277.7      $ 559.6   
  

 

 

   

 

 

   

 

 

 

Net premiums written

   $ 222.3      $ 206.5      $ 428.8   
  

 

 

   

 

 

   

 

 

 

Net premiums earned

   $ 244.8      $ 261.5      $ 506.3   

Losses and LAE:

      

Current accident year, excluding catastrophe losses

     140.0        159.2        299.2   

Prior year (favorable) unfavorable reserve development

     (16.6     (18.9     (35.5

Catastrophe losses

     13.6        35.9        49.5   
  

 

 

   

 

 

   

 

 

 

Total losses and LAE

     137.0        176.2        313.2   

Policy acquisition and other underwriting expenses

     95.7        86.1        181.8   
  

 

 

   

 

 

   

 

 

 

GAAP underwriting profit (loss)

   $ 12.1      $ (0.8   $ 11.3   
  

 

 

   

 

 

   

 

 

 

Loss and LAE ratio:

      

Current accident year, excluding catastrophe losses

     57.2     60.9     59.1

Prior year (favorable) unfavorable reserve development

     (6.8 )%      (7.2 )%      (7.0 )% 

Catastrophe losses

     5.6     13.7     9.8
  

 

 

   

 

 

   

 

 

 

Total loss and LAE ratio

     56.0     67.4     61.9

Expense ratio

     39.1     32.9     35.9
  

 

 

   

 

 

   

 

 

 

Combined ratio

     95.1     100.3     97.8
  

 

 

   

 

 

   

 

 

 

Combined ratio, excluding catastrophe losses

     89.5     86.6     88.0

Current accident year combined ratio, excluding catastrophe losses

     96.3     93.8     95.0

 

16


THE HANOVER INSURANCE GROUP

NET INVESTMENT INCOME AND YIELDS

 

(In millions, except yields)

   Q4
2010
    Q1
2011
    Q2
2011
    Q3
2011
    Q4
2011
    YTD
2010
    YTD
2011
 
                                         (1)  

Net Investment Income

              

Fixed maturities

   $ 61.5      $ 60.6      $ 60.3      $ 66.1      $ 67.3      $ 248.6      $ 254.3   

Equity securities

     2.2        1.3        1.4        1.5        2.6        4.5        6.8   

Other investments

     1.3        0.5        1.0        2.3        1.0        1.0        4.8   

Investment expenses

     (2.0     (2.0     (1.7     (2.1     (1.9     (6.9     (7.7
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total

   $ 63.0      $ 60.4      $ 61.0      $ 67.8      $ 69.0      $ 247.2      $ 258.2   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Pre-tax Yields

              

Fixed maturities

     5.37     5.28     5.35     4.49     4.48     5.46     4.84

Total

     5.13     4.97     5.09     3.96     3.92     5.16     4.39

Pre-tax yields are calculated as annualized investment income divided by the average of investment balances at the end of each month during the period. Investment balances, for purposes of the pre-tax yield calculation, exclude unrealized capital gains and losses.

 

(1) Includes $16.9 million of income from assets acquired with Chaucer, with pre-tax yields on fixed maturities and total investments of 2.10% and 1.58%, respectively.

 

17


THE HANOVER INSURANCE GROUP

INVESTMENT PORTFOLIO

December 31, 2011

 

(in millions)

                                           

Investment Type

   Weighted
Average
Quality
   Amortized
Cost or Cost
     Fair
Value
     % of
Total
    Net
Unrealized
Gain (Loss)
    Change in
Net
Unrealized
During Q4 2011
    Change in
Net
Unrealized
YTD
 

Fixed Maturities:

                 

U.S. Treasury and government agencies

   AAA    $ 261.7       $ 269.3         3.6   $ 7.6      $ 0.6      $ 5.8   

Foreign government

   AAA      239.1         239.0         3.2     (0.1     (0.4     (0.1

Municipals:

                 

Taxable

   AA      792.5         850.9         11.3     58.4        0.1        59.4   

Tax exempt

   AA-      172.0         177.1         2.3     5.1        0.5        2.1   

Corporate:

                 

NAIC 1

   A+      1,667.9         1,735.1         23.0     67.2        2.0        11.1   

NAIC 2

   BBB      1,224.6         1,304.0         17.3     79.4        2.5        9.2   

NAIC 3 and below

   B+      325.7         336.5         4.5     10.8        12.2        (7.3
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

Total corporate

   BBB+      3,218.2         3,375.6         44.8     157.4        16.7        13.0   
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

Asset backed:

                 

Residential mortgage backed

   AA+      816.1         848.6         11.2     32.5        (6.5     2.6   

Commercial mortgage backed

   AA+      367.6         379.1         5.0     11.5        3.5        (5.8

Asset backed

   AA      141.5         145.1         1.9     3.6        —          (0.1
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

Total fixed maturities

   A+      6,008.7         6,284.7         83.3     276.0        14.5        76.9   

Equity securities

        239.9         246.4         3.3     6.5        9.4        (1.4
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

Total fixed maturities and equity securities

        6,248.6         6,531.1         86.6     282.5        23.9        75.5   

Cash and cash equivalents

        820.4         820.4         10.9     —          —          —     

Other investments

        187.3         190.2         2.5     2.9        1.9        0.2   
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

Total

      $ 7,256.3       $ 7,541.7         100.0   $ 285.4      $ 25.8      $ 75.7   
     

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

 

 

18


THE HANOVER INSURANCE GROUP

CREDIT QUALITY AND DURATION OF FIXED MATURITIES

December 31, 2011

CREDIT QUALITY OF FIXED MATURITIES

 

(In millions)

                         

NAIC Designation

   Rating Agency
Equivalent Designation
   Amortized
Cost
     Fair
Value
     % of Total
Fair Value
 

1

   Aaa/Aa/A    $ 4,325.1       $ 4,510.7         71.8

2

   Baa      1,338.7         1,419.7         22.6

3

   Ba      151.2         160.0         2.5

4

   B      134.5         136.4         2.2

5

   Caa and lower      47.1         44.7         0.7

6

   In or near default      12.1         13.2         0.2
     

 

 

    

 

 

    

 

 

 

Total fixed maturities

      $ 6,008.7       $ 6,284.7         100.0
     

 

 

    

 

 

    

 

 

 

DURATION OF FIXED MATURITIES

 

(In millions)

                    
     Amortized
Cost
     Fair
Value
     % of Total
Fair Value
 

0-2 years

   $ 2,015.3       $ 2,045.2         32.5

2-4 years

     1,399.1         1,457.3         23.2

4-6 years

     1,211.3         1,302.8         20.7

6-8 years

     844.1         903.5         14.4

8-10 years

     391.2         418.0         6.7

10+ years

     147.7         157.9         2.5
  

 

 

    

 

 

    

 

 

 

Total fixed maturities

   $ 6,008.7       $ 6,284.7         100.0
  

 

 

    

 

 

    

 

 

 

Weighted Average Duration

     3.86         
  

 

 

       

 

19


THE HANOVER INSURANCE GROUP

TOP 10 CORPORATE AND MUNICIPAL FIXED MATURITY HOLDINGS

December 31, 2011

 

(In millions, except percentage data)                         

Issuer

   Amortized Cost      Fair Value      As a Percent of
Invested Assets
    S&P
Ratings

Royal Bank of Scotland: (1)

          

Term deposits (2)

   $ 163.2       $ 156.2         2.07   A

Notes

     6.9         6.4         0.08   A

Lloyds TSB Bank: (3)

          

Term deposits (2)

     83.6         83.7         1.11   A

Notes

     6.1         5.6         0.07   A

GE Capital

     38.7         39.7         0.53   AA+

Santander US:

          

Term deposits (4)

     33.4         33.4         0.44   A

Notes

     4.3         4.2         0.06   AA-

Rabobank

     29.1         29.3         0.39   AA

Wells Fargo

     26.8         28.2         0.37   A+

Total Capital

     25.2         26.1         0.35   AA-

Australia & New Zealand Bank

     25.2         25.7         0.34   AA-

HSBC Bank

     25.1         24.8         0.33   A+

American Express

     21.6         23.0         0.31   BBB+
  

 

 

    

 

 

    

 

 

   

Top 10 Corporate and Municipal Fixed

   $ 489.2       $ 486.3         6.45  
  

 

 

    

 

 

    

 

 

   

 

(1) UK government owns 83% of bank equity
(2) Weighted average duration is approximately 1.5
(3) UK government owns 40% of bank equity
(4) Mature in April 2012

 

20


THE HANOVER INSURANCE GROUP

RECONCILIATION OF SEGMENT INCOME TO NET INCOME

 

     Three Months ended December 31     Year ended December 31  
     2011     2010     2011     2010  

(In millions, except per share data)

   $     Per
Share
(Diluted)
    $     Per
Share
(Diluted)
    $     Per
Share
(Diluted)
    $     Per
Share
(Diluted)
 

SEGMENT INCOME

                

Commercial Lines

   $ 46.4        $ 36.4        $ 18.0        $ 111.2     

Personal Lines

     20.3          39.0          22.7          113.0     

Chaucer

     12.4          —            32.3          —       

Other Property and Casualty

     (2.0       0.8          (0.5       3.5     
  

 

 

     

 

 

     

 

 

     

 

 

   

Total

     77.1          76.2          72.5          227.7     

Interest expense on debt

     (16.4       (11.5       (55.0       (44.3  
  

 

 

     

 

 

     

 

 

     

 

 

   

Segment income before income taxes

     60.7      $ 1.34        64.7      $ 1.41        17.5      $ 0.38        183.4      $ 3.96   

Income tax expense on segment income

     (15.5     (0.34     (21.0     (0.46     (2.9     (0.06     (61.2     (1.32
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Segment income after income taxes

     45.2        1.00        43.7        0.95        14.6        0.32        122.2        2.64   

Net realized investment gains

     3.2        0.07        12.9        0.28        28.1        0.61        29.7        0.64   

Loss from retirement of debt

     —          —          (2.0     (0.04     (2.3     (0.05     (2.0     (0.04

Costs related to acquired businesses

     (0.7     (0.01     —          —          (16.4     (0.35     —          —     

Net foreign exchange gains

     —          —          —          —          6.7        0.15        —          —     

Loss on derivative instruments

     —          —          —          —          (11.3     (0.25     —          —     

Income tax (expense) benefit on non-segment income

     (1.6     (0.04     2.8        0.06        12.5        0.27        3.3        0.07   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Income from continuing operations

     46.1        1.02        57.4        1.25        31.9        0.70        153.2        3.31   

Discontinued operations, net of taxes

     3.2        0.07        1.0        0.02        5.2        0.11        1.6        0.03   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

NET INCOME

   $ 49.3      $ 1.09      $ 58.4      $ 1.27      $ 37.1      $ 0.81      $ 154.8      $ 3.34   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

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Non-GAAP Financial Measures

The Hanover uses non-GAAP financial measures as important measures of the Company’s operating performance, which we believe provide investors’ with additional information regarding management’s evaluation of our results of operations and financial performance. These metrics include segment income before interest expense and taxes, total segment income after taxes, total segment income after taxes per share, total book value per share, total book value per share excluding net unrealized gains and losses related to investments, net of tax, tangible book value per share and measures of segment income and loss ratios excluding catastrophe losses and reserve development. After-tax segment income EPS (sometimes referred to as “after-tax segment income per share”) is a non-GAAP measure. It is defined as net income (loss) excluding the after-tax impact of net realized investment gains (losses), as well as results from discontinued operations for a period divided by the average number of diluted shares of common stock.

Segment income before interest expense and taxes is net income, excluding interest expense on debt, income taxes and net realized investment gains and losses, because fluctuations in these gains and losses are determined by interest rates, financial markets and the timing of sales. Segment income before interest expense and taxes also excludes net gains and losses on disposals of businesses, discontinued operations, restructuring costs, extraordinary items, the cumulative effect of accounting changes and certain other items. Segment income before interest expense and taxes is the sum of the segment income from: Commercial Lines, Personal Lines, Chaucer, and Other Property and Casualty. The Hanover believes that measures of segment income before interest expense and taxes provide investors with a valuable measure of the performance of the Company’s ongoing businesses because they highlight net income attributable to the core operations of the business.

Book value per share is total shareholders’ equity divided by the number of common shares outstanding. Book value per share excluding net unrealized gains and losses related to investments, net of tax is total shareholders’ equity excluding the after-tax effect of unrealized investment gains and losses divided by the number of common shares outstanding. Tangible book value per share is total shareholders’ equity, excluding goodwill, divided by the number of common shares outstanding.

The Hanover also provides measures of segment income and loss ratios that exclude the effects of catastrophe losses. A catastrophe is a severe loss, resulting from natural or manmade events, including risks such as fire, hurricane, earthquake, windstorm, explosion, terrorism or other similar events. Each catastrophe has unique characteristics. Catastrophes are not predictable as to timing or loss amount in advance. The Hanover believes that providing certain financial metrics and trends excluding the effects of catastrophes is meaningful for investors to understand the variability of periodic earnings and loss ratios.

Prior year reserve development, which can be favorable or unfavorable, represents changes in our estimate of the costs to pay claims from prior years. We believe that a discussion of segment income excluding prior year reserve development is helpful to investors since it provides insight into both our estimate of current year accident results and changes to prior-year reserve estimates.

Segment income before and after interest expense and taxes and measures of segment income that exclude the effects of catastrophe losses or reserve development should not be construed as substitutes for net income determined in accordance with GAAP. A reconciliation of income from continuing operations to segment income before interest expense and taxes and income from continuing operations per share to segment income after taxes per share for the three months and year ended December 31, 2011 and 2010 is set forth on page 21 of this document. The presentation of loss ratios calculated excluding the effects of reserve development and/or catastrophe losses should not be construed as a substitute for loss ratios determined in accordance with GAAP.

 

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CORPORATE OFFICES AND

PRINCIPAL SUBSIDIARIES

THE HANOVER INSURANCE GROUP, INC.

440 Lincoln Street

Worcester, MA 01653

The Hanover Insurance Company

440 Lincoln Street

Worcester, MA 01653

Citizens Insurance Company of America

645 West Grand River

Howell, MI 48843

Chaucer Holdings PLC

Plantation Place

30 Fenchurch Street

London

EC3M 3AD

MARKET AND DIVIDEND INFORMATION

The following information shows trading activity for the Company for the periods indicated:

 

Quarter Ended

   2011  
     Price Range      Dividends
Per Share
 
     High      Low     

March 31

   $ 48.82       $ 45.08       $ 0.275   

June 30

   $ 46.15       $ 36.18       $ 0.275   

September 30

   $ 37.97       $ 31.22       $ 0.275   

December 31

   $ 39.23       $ 33.26       $ 0.300   

Quarter Ended

   2010  
     Price Range      Dividends
Per Share
 
     High      Low     

March 31

   $ 44.63       $ 40.51       $ 0.25   

June 30

   $ 45.72       $ 42.33       $ 0.25   

September 30

   $ 47.00       $ 43.16       $ 0.25   

December 31

   $ 47.73       $ 45.25       $ 0.25   

INDUSTRY RATINGS AS OF FEBRUARY 8, 2012

 

Financial
Strength
Ratings

   A.M.
Best
     Standard
& Poor’s
     Moody’s      Fitch  

Property and Casualty Insurance Companies:

           

The Hanover Insurance Company

     A         A-         A3         A-   

Citizens Insurance Company of America

     A         A-         —           A-   

Debt
Ratings

   A.M.
Best
     Standard
& Poor’s
     Moody’s      Fitch  

The Hanover Insurance Group, Inc. Senior Debt

     bbb         BBB-         Baa3         BBB-   

The Hanover Insurance Group, Inc. Junior Subordinated Debentures

     bb+         BB-         Ba1         BB   

TRANSFER AGENT

Computershare Limited

PO Box 43076

Providence, RI 02940-3076

1-800-317-4454

COMMON STOCK

Common stock of The Hanover Insurance Group is traded on the New York Stock Exchange under the symbol “THG”.

INQUIRIES

Oksana Lukasheva

Assistant Vice President

Investor Relations

(508) 855-2063

olukasheva@hanover.com

INVESTOR INFORMATION LINE

Dial 1-800-407-5222 to receive additional printed information, fax-on-demand services or other prerecorded messages.

Please visit our internet site at http:// www.Hanover.com

 

 

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