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8-K - FORM 8-K - JPMORGAN CHASE & COd267019d8k.htm
December 7, 2011
Jamie Dimon, Chairman and Chief Executive Officer
Goldman Sachs U.S. Financial Services Conference
Exhibit 99.1


Industry landscape
If you view the business from the point of
view of the customer, i.e., consumers, Middle
Market, investors and corporations
They will still need financial products
Expect to see significant growth in
customer needs over the next 10 years
Opportunity to gain share in many underlying
areas
Small business
Emerging markets
Multinational corporations
Asset Management / Private Banking
New technology will create new products
Mobile payments
Regulatory changes other than capital
Durbin Amendment
Derivatives reform
Volcker
Capital
G-SIB capital surcharge
Mortgage-related issues
Litigation
Put-back exposure
European exposures
Low interest rate environment
Future profitability of investment banking
Economy and loan growth
1
There are several issues affecting banks….
…but there are still significant growth opportunities


We start with a good hand
Excellent client-facing franchises that continue to grow and strengthen
Unparalleled client relationships in 120+ countries
Strong products and technology
Each standalone business has a top 1, 2 or 3 position
Solid organic growth opportunities across LOBs
Never stopped investing in new products, branches and bankers
Continued focus on cross-sell
Significant earnings power, strong margins and strong risk management
Significant excess capital
Basel
I
Tier
I
Common
of
$120B,
ratio
of
9.9%
as
of
3Q11
Estimated
Basel
III
Tier
I
Common  ratio
of
7.7%
as
of
3Q11
Ability
to
achieve
Basel
III
Tier
I
Common
ratio
of
9%+
by
end
of
2012 –
will
depend
on
interpretation
of
rules
and
decisions
on
usage
of
excess
capital
Firmwide
total
credit
reserves
of
$29B,
loan
loss
coverage
ratio
of
3.74%
of total loans as of 3Q11
Benefits
from
diversification
funding,
capital,
lower
volatility
See note 3 on slide 43
See note 2 on slide 43
We will spend a considerable amount of time in 2012 navigating at a very detailed level
through an increasingly complex environment
2
1
1
1
2
incremental
pretax
income
of
$500mm
-
$1B
Excellent client
facing 
franchises
Solid growth
opportunities
Battleship
balance sheet


Quick overview of some growth opportunities
Branch build
Chase Private Client
Business Banking
Retail branch cross-sell
Card products
Commercial Banking expansion and cross-sell
Asset Management client advisors
Global Corporate Bank
Industry regulatory issues
Volcker Rule
G-SIB –
unintended consequences
Pro-cyclicality of regulation
Regulation skewed against U.S. banks
##
##
##
##
Agenda
Key investor topics
European exposures
Firmwide expense management
Credit –
Wholesale and Retail
Mortgage related issues
Private label securitizations
Future of investment banking
Capital
Basel III estimates
LOB capital
Performance targets
Comments on capital
4Q11 outlook and future comments
3


Opportunities for growth
Branch build
Chase Private Client
Business Banking
Retail branch cross-sell
Card products
Commercial Banking expansion and cross-sell
Asset Management client advisors
Global Corporate Bank
Investment Bank emerging markets expansion
Commodities
International Prime Brokerage
Commercial Banking international expansion
Treasury & Securities Services client penetration and
expanded product capabilities
Asset Management market share gains in investment
products
4
Opportunities
we will review
Opportunities we will
not review


Update on growth initiatives
Intend to build 175 +/-
branches in 2012 (down from 300+/-
mentioned at
Investor Day)
Branches are a primary reason customers select a bank
95%+ of checking accounts are opened in a branch
Branches
are
invaluable
to
the
overall
franchise
(e.g.,
Mortgage
Banking,
Card,
Middle
Market
and
Private Bank)
Economics of branches are changing
Durbin and regulatory costs have made some branches less attractive
On average, we still expect branches to break even on a contribution basis in ~3 years
We continue to build the majority of our branches in CA and FL
We will also continue to build branches to meet our responsibilities under the Community
Reinvestment Act (“CRA”)
5
Branch formats will vary by demographics, customer needs and behavior – branch configurations could
change (e.g., technology could change formats, some branches could be smaller)
Branches are invaluable to the overall franchise (e.g., Mortgage Banking, Card, Middle Market and 
Private Bank)


Update on growth initiatives
Update on the economics of the retail banking model
Durbin Amendment will reduce Consumer and Business Banking’s annualized revenue by $1B in
2012
Some changes to products and services have already been made to mitigate the impact of Durbin
Changed banker and branch manager compensation
Stopped issuing new debit rewards cards
Stopped the ability for almost all existing debit cards to earn new rewards going forward
Eliminated debit usage as a way for new customers to have monthly checking account fee
waived
We
have
great
products
and
services
that
cost
over
$350
a
year
per
checking
account
including
debit cards, call centers, ATMs, on-line banking and bill pay, branches, and fraud protection on
debit transactions
We
do
not
expect
to
recoup
all
our
losses
from
Durbin
and
NSF/OD
right
away
Adjusting our business model to address the needs of each individual market segment
Redesigning products to forge and build on strong customer relationships and provide customer
value while generating a fair return
We believe that there will be some pressure in the short term, but in the long-run it will continue
to be a profitable business because our underlying business drivers remain strong
6


4K
12K
20K+
70K+
2010
3Q11
2011F
2012 target
16
139
250+
750+
2010
3Q11
2011F
2012 target
Opened 250+ CPC locations in 2011
Expansion into New York, Chicago, South
Florida, Los Angeles and San Francisco
400 private client bankers and 130 private
client advisors
Progress to date
On track for 20,000+ clients in the program by
year-end
~40% of CPC clients invest with Chase
Each 1% wallet penetration with our affluent
clients represents $40B in new balances
Plan to add 500+ additional CPC locations in
2012
Expansion: California, Texas, Florida, Arizona
and Washington
Deepening presence in Tri-state, Midwest,
Los Angeles and San Francisco
Adding 600 Private Client Bankers and 200
Private Client Advisors
Recent progress
Update on growth initiatives
Chase Private Client (CPC)
# of CPC locations
# of Chase Private Clients
7
Becoming a significant provider to 10-20% of current affluent clients would result in
incremental pretax income of $500mm - $1B


Update on growth initiatives
Business Banking
Expansion markets (hWaMu footprint -
$ in billions)
Business Banking loan originations ($ in billions)
Expansion in the hWaMu footprint is a ~$1B revenue
growth opportunity. As of 3Q 2011:
Average deposit balances per WaMu branch are
~40% of a Chase branch
Average loan balances per WaMu branch are ~25% of
a Chase branch
Business bankers of 882, up from 180 in 2008 (up
390%)
Initiatives to capture expansion market opportunity
include:
Growing dedicated business bankers (200+ per year)
Delivering full suite of small business products and
innovative solutions
$5.4
$5.7
$7.3
$9.3
$1.2
$1.1
$1.0
$1.5
2008
2009
2010
3Q11YTD
Deposit balances ADB
Lending balances ADB
Higher demand, growth in bankers (up ~400 each
year) and return to normalized underwriting criteria are
driving higher lending volumes
Projected loan originations up ~25% YoY from higher
quality applications / higher pull-through rates
#1 SBA lender by loan units
Expansion in the hWaMu footprint is a ~$1B revenue growth opportunity
8
$4.2
$2.3
$5.9
$4.7
$1.3
2008
2009
2010
2011
Verified income
Stated income
Annualized
1
2
1
Annualized based on 3Q11YTD
2
Expansion markets
includes CA, FL, OR, NV, GA & WA. Loan and Deposit ADBs for expansion markets are estimated for 2008 and 2009


14.7
11.0
6.0
2.0
2008
2009
2010
2011
Annualized
WaMu
Update on growth initiatives
Retail branch cross-sell
6.8
7.4
7.8
8.4
14-16
h-WAMU
Combined
Chase
h-Chase
Chase top region
Avg. U.S.
financial services
consumer
3.2
5.0
5.8
6.3
2008
2009
2010
2011
Annualized
WaMu
513
556
522
373
2008
2009
2010
2011
Annualized
WaMu
Mortgage
sales
($B)
Investment sales ($B)
Credit cards –
Retail Banking (000’s)
WaMu cross-sell and growth drivers
1
Represents cross sell activity from the WaMu branches acquired in September 2008
2
Annualized figures. 2008 annualized based on 4Q08 and 2011 annualized based on 3Q11YTD
3
Excludes time deposits
We are best-in-class in our ability to cross sell
Cross-sell for Combined Chase has
improved to 7.4 products and services per
household in 3Q11 vs. 6.5 in 1Q10
Sales force has increased significantly in the
CA/FL markets since the WaMu acquisition
(4Q08)
Added ~4,800 bankers and advisors;
currently at ~8,000
2
Avg. checking and saving balances ($B)
2
2
2
2
2
77
77
80
89
2008
2009
2010
3Q 2011
WaMu
9
Retail
bank
household
cross-sell
as
of
3Q11
3
1


Update on growth initiatives
Card products
We invested heavily in new products and services through the cycle and shifted our portfolio mix
towards more rewards-engaged customers with a lower risk profile
Our business continues to gain momentum
Sales
volume
1
has
increased
from
$285B
in
2008
to
$322B
in
2011
2
Market
share
3
gains
have
been
considerable,
increasing
from
16.67%
in
2008
to
19.35%
in
3Q11
Outstandings
1
bottomed
in
1Q11
and
are
expected
to
be
$115B
-
$120B
by
year-end
We are gaining traction with our high quality new products
Sapphire:
1.8mm
open
accounts
4
at
3Q11,
since
its
introduction
in
3Q09
Ink:
1.5mm
open
accounts
4
at
3Q11,
since
its
introduction
in
4Q09
Freedom:
14.5mm
open
accounts
4
at
3Q11;
incremental
8.6mm
open
accounts
4
since
the
product was re-launched in 2Q10
Market
share
of
new
accounts
opened
increased
300
bps
YoY
in
3Q11
5
1
Excludes WaMu, Commercial Card and Kohl’s               
2
2011 Sales volume is annualized based on 3Q11YTD
3
General Purpose Credit Card (GPCC) market share; excludes WaMu and Commercial card. Estimates based on SEC filings and internal data
4
Includes new accounts as well as migrations from legacy products
5
Based on Equifax Inc. bankcard data; excludes private label and authorized user trades
10


Update on growth initiatives
Commercial Banking expansion
Expansion markets
Opportunity
Progress
1
Middle Market only, does not include other CB LOB efforts in expansion states
Long-term CB pretax income opportunity of $650-800mm
Continue to add between 175-200 new clients a year
New markets we are adding:
Seattle
Portland
San Francisco
Los Angeles
Orange County
Sacramento
More than 300 in-market dedicated resources Firmwide
Over $2.2B in loans as of 3Q11; more than double year-
end 2010
Over $1.8B in liability balances as of 3Q11; up from $1B
at year end 2010
Breakeven in 2Q11; now fully self-funded
Expect to completely pay-back all investment cost in 2012
(third year into effort)
San Diego
Atlanta
Orlando
Tampa
Miami
Progress
Opportunity
Out-of-footprint markets
Out-of-footprint markets we are covering:
Minneapolis
St. Louis
Nashville
Bowling Green
Birmingham
Over 1,400 prospects
Over 40 Commercial Bankers covering these markets
Actively building out coverage teams across markets
Knoxville
Charlotte
Richmond
Washington D.C.
Tyson’s Corner
Pittsburgh
Philadelphia
Boston
11
1
1
1


Update on growth initiatives
Commercial Banking cross-sell
Non-lending revenue –
CB reported ($ in billions)
1
Includes Commercial Card
2
2011 annualized based on 3Q11 actuals and adjusting for seasonality
3
Total revenue and lending excludes CTL
4
Average products per relationship excludes CTL
8.4
8.1
7.4
7.2
7.0
2007
2008
2009
2010
3Q11 YTD
Product sales to CB customers include TS,
IB, AM, and Commercial Card
Average
products
per
relationship
4
Product
revenue
%
of
Total
revenue
3
6%
8%
9%
10%
17%
35%
35%
35%
29%
23%
18%
28%
56%
66%
67%
62%
59%
59%
57%
6%
16%
0%
20%
40%
60%
80%
100%
2005
2006
2007
2008
2009
2010
2011
Treasury Services
IB & Other
Lending
Annualized
2
Great clients and outstanding franchises
Strong business and credit performance
2005
2006
2007
2008
2009
2010
2011
Treasury Services
IB & Other
$2.3
$2.5
$2.7
$3.0
$3.1
$3.3
$3.1
Annualized
3
12
2
1


Private
Banking
Client
advisors
(#)
Update on growth initiatives
AM –
client advisors
Talent
Global
Investment
Management
Sales
headcount
(#)
676
647
638
741
2007
2008
2009
2010
3Q11
802
Client facing headcount growth has continued in 2011, despite challenging markets
6%
growth
in
total
Private
Banking
client
advisors
and
8%
growth
in
Global
Investment
Management
sales
force in 2011
1
International expansion is a priority and growing more rapidly
International growth of 20%+ in Private Banking client advisors and 13%+ in Global Investment
Management sales force in 2011
1
The
profit
contribution
from
bankers
hired
in
2009
2011
is
projected
to
turn
positive
in
2013
1
Represents 3Q11 growth from year-end 2010
1,868
2,164
2,310
2,696
2007
2008
2009
2010
3Q11
13
2,864


Update on growth initiatives
Global Corporate Bank (GCB)
GCB
will
provide
an
additional
~$1B
of
annual
pretax
income
in
5
years
~3,500
clients
mostly
pre-existing
relationships
and
large
international
clients
Continuing to add bankers; on track for 2011 target with ~260 bankers
2011
banker
coverage
78%
international
Overall 3Q11YTD international revenue growth of 17% YoY
International revenues with Corporate clients 3Q11YTD up 17% YoY
LatAm (+33%), APAC (+19%), US Outbound (+39%)
Rates
&
FX
(+27%),
commodities
(+24%),
cash
and
liquidity
(+19%)
and
trade
(+13%)
Approximately
40%
of
incremental
revenues
related
to
new
clients,
new
products,
or
new
countries
14


20
markets
prioritized
partner
bank
solutions
to
extend
network
Holistic effort looking at target client needs, TSS and IB product capabilities and local infrastructure including local treasury,
balance sheet and operations; Completing local currency capabilities including deposit-taking, clearing and lending
Long-term
plan
for
building
Sub-Saharan
Africa
starting
from
South
Africa
and
Nigeria
Update on growth initiatives
GCB priority countries and branch builds
15
2011 Branches
2011/2012 Rep Offices
2012/2013 Branches
Panama City
Legend
Colombia
Chile
Argentina
South Africa
Ghana (1Q12)
Turkey
Nigeria
Saudi Arabia
Kenya (1Q12)
Qatar
Russia
Harbin, China
Suzhou, China
Sri Lanka (4Q11)
Sufficient capabilities based
on client requirements
Major additional
investments 2011-
2013


Growth initiatives
Industry regulatory issues
Agenda
Key investor topics
4Q11 outlook and future comments
Appendix
16


The industry and markets transformed significantly before Dodd Frank and
Basel requirements –
this should be recognized in policy making
More capital
Less leverage
More liquidity
Bad actors are gone
Most off-balance sheet vehicles like SIVs are gone
CDO and CLO markets have virtually closed and are more conservative
More conservative asset-backed commercial paper market
More conservative money market funds
More conservative repo and tri-party market
Less exotic derivatives
Less leveraged loans
Back to excellent mortgage underwriting, since 2008
Alt-A
and
subprime
mortgage
virtually
gone
Increased focus on risk by Boards of Directors, Risk
Committees and regulators
Better compensation practices
17
Post-crisis landscape –
Industry is stronger for it
Industry
Markets
Housing
These are substantial changes – may need to be codified


Basel III
There has been significant regulation, much of which we have supported…
Dodd
Frank
Support
     Concerns/comments
Support more capital – up to 10-11% Basel I capital
requirement
G-SIB methodology and magnitude are an issue
LCR – support stronger liquidity
Calibration, and significant economic effects from giving no
credit to certain liquid assets
Basel III RWA consistency
Being worked on
Volcker ban on proprietary trading
Rules should not stifle market-making/ALM/liquidity
management
Higher capital/liquidity
Should not disadvantage U.S. banks
Derivatives reform
End user margin/extraterritoriality
Push-out
Position limits
Industry, not taxpayer replenishing FDIC fund
Methodology to calculate should not penalize any
organizations; exorbitantly expensive for short-term assets
Mortgage reform (skin in the game) – completely fine with
concept
Rules should be finalized as soon as possible to help market
Believe mortgage markets should be regulated
Consumer Financial Protection Bureau
Support same rule writer for all actors; concerned about
overlap and inefficiency
Resolution authority
Need to finalize rules so that they are believable, executable
by regulators and provide comfort to taxpayers that they
won’t pay – we believe this is achievable
Financial Stability Oversight Council
Needs more teeth
Regulatory topics reviewed
in the presentation
18
Regulation commentary          


…but
this
is
not
the
optimal
way
to
run
a
robust
financial
system
oversight
needs
to
be simple, transparent, coordinated and consistent
This chart assumes these activities are conducted in a systemically important bank holding company (BHC)
The Council, through Office of Financial Research, may request reports from systemically important BHCs
FDIC may conduct exams of systemically important BHCs for purposes of implementing its authority for orderly liquidations,
but may not examine those in generally sound condition
The Dodd-Frank Act expanded the FDIC’s authority when liquidating a financial institution to include the bank holding company,
not just entities that house FDIC-insured deposits
Dotted line indicates authority to request
information, but no examination authority.
19
Note: Green  lines from  SEC  and CFTC  represent  enhanced  authority  over  existing  relationships


Metric description (% weight)
Global Systemically Important Bank (G-SIB) capital surcharge
Overview of proposed methodology
“G-SIBiness”
is measured relative to 73 other banks, making it difficult to determine where a bank
scores under the metrics
Criteria (each 20% of score)
Total assets  (100%)
Based on total grossed-up nominal asset
exposure
OTC derivatives notional –
gross notional not
centrally cleared (33%)
Level 3 assets (33%)
Trading book and AFS securities (33%)
Assets under custody (33%)
Market share in major global payments
systems (33%)
Market share in debt / equity / loans
underwriting (33%)
Lending to financial counterparties (33%)
Borrowing from financial counterparties
(33%)
Wholesale funding ratio –
i.e., non-retail
deposit funding (33%)
Cross-border / cross-currency:
Lending (50%)
Deposit taking (50%)
Issues with methodology
Double counts with all other categories
Ignores diversification benefits
Wholesale funding ratio –
inaccurate
measure of a bank’s systemic risk
Inconsistent with Basel / LCR, ignores
benefit of operational wholesale deposits
No credit for secured or long-term
funding
Derivatives risk is driven more by collateral,
counterparty quality, net exposure, etc. than
notional value
Penalizes appropriate in-country funding of
assets, gives no credit for risk or tenor of
asset
Underwriting and custody businesses are
severable and substitutable
20
Size
Interconnectedness
Substitutability
Complexity
Cross
jurisdictional
activity


Regulation…Things to be careful about…
Reduction in interbank business
Surcharge can distort markets
Discourages asset diversification
Complex and compliance heavy
Potential limits on liquidity to clients
Could reduce ALM activity
May encourage balance sheet shrinkage in
downturn
Reserving-related DTA recognition limited in
Basel III
OCI impact
Credit spreads under Basel III increase RWA
in
adverse
economic
environments
(e.g.,
CVA)
Dodd Frank
Volcker Rule –
only impacts U.S.
Extraterritoriality of margin rules
Collins Amendment eliminates tax-efficient Tier 1 capital
Basel III capital
High MSR capital charges in Basel III
Accounting differences more punitive for OCI for U.S.
banks
Liquidity Coverage Ratio
U.S.-specific liquid asset classes given less credit or
excluded (e.g., Agency MBS)
G-SIB capital charge
Limited credit for U.S. resolution authority
High U.S. market share businesses penalized (e.g.,
underwriting and custody)
Could exacerbate cross-border Basel III inconsistencies
Pro-cyclicality of regulation in adverse environments
Potential unintended consequences of G-SIB
Volcker Rule
Regulation skewed against U.S. banks
21


Growth initiatives
Industry regulatory issues
Agenda
Key investor topics
4Q11 outlook and future comments
Appendix
22


Lending exposure includes both funded loans and undrawn commitments
Lending exposure ~72% to corporates
Trading exposure ~ 35% to sovereigns
Includes $1.2B of debt and equity securities
Predominantly client-driven derivatives MTM of $13.9B, offset by collateral of $6.3B (95%+ held in cash)
Credit derivatives counterparties primarily outside Euro 5 and are investment-grade or well-supported by collateral arrangements
Mark-to-market of large counterparty gross long and short positions largely offset and all collateralized daily
~ 80% of portfolio hedges are on sovereign exposure
Substantially all hedges are with investment-grade counterparties outside the Euro 5 and are collateralized
Non-sovereign
net
exposure
76%
to
corporate
clients
and
remaining
24%
to
the
banking
sector
Exposure
to
top
5
banks
of
$1.4B
in
Italy
and
$1.2B
in
Spain.
Greece,
Portugal
and
Ireland
is
minimal
not
bigger
than
$0.5B;
26%
of
total
country exposure
European exposure
Our Euro 5 net exposure –
Risk view
As of November 17, 2011 ($ in billions)
23
Exposure¹
Securities & Trading
Lending
AFS
Trading
Total
Derivative
Collateral
Portfolio
Hedging
Net
exposure
Spain
$3.6
$2.6
$4.7
$10.9
($2.5)
($0.7)
$7.7
Sovereign
-
2.3
(0.3)
2.0
-
(0.3)
1.7
Non-Sovereign
3.6
0.3
5.0
8.9
(2.5)
(0.4)
6.0
Italy
3.2
0.2
8.4
11.8
(2.5)
(3.2)
6.1
Sovereign
-
-
6.0
6.0
(1.0)
(2.7)
2.3
Non-Sovereign
3.2
0.2
2.4
5.8
(1.5)
(0.5)
3.8
Other (Ireland, Portugal and
Greece)
1.5
1.0
2.0
4.5
(1.3)
(1.1)
2.1
Sovereign
-
1.0
(0.1)
0.9
-
(1.0)
(0.1)
Non-Sovereign
1.5
-
2.1
3.6
(1.3)
(0.1)
2.2
Total Firmwide Exposure
$8.3
$3.8
$15.1
$27.2
($6.3)
($5.0)
$15.9
AFS securities exposure – 89% government guaranteed
1
Exposure is a risk management view.  Lending is net of liquid collateral.  Trading includes net inventory, derivative netting under legally enforceable trading agreements and net CDS underlying exposure from market-making flows and under
collateralized securities financing counterparty exposure


18.4
2.4
6.8
4.7
3.7
9.4
58%
0
10
20
30
40
50
60
2010
2011 Estimated
0%
10%
20%
30%
40%
50%
60%
70%
Firmwide expense has been trending higher
Comp.
Marketing
Professional & outside services
Managed basis firmwide overhead ratio
Headcount
239,831
$45.4
~$49.0
256,663
2
Tech. & comms.
Occupancy
Other expense
Firmwide noninterest expense, excluding
Investment Bank compensation, Corporate
litigation expense, and foreclosure-related
matters, has trended higher from 2010 to 2011,
including:
$900mm of higher mortgage servicing
expense
$600mm of additional FDIC assessments
$550mm of higher credit card marketing
expense
$450mm of additional expense associated
with the expansion of the commodities
business
Expect 2012 firmwide expense to remain
relatively flat compared with 2011 despite
continued investments
24
1
Excludes Investment Bank compensation expense, Corporate litigation expense, and foreclosure-related matters. Investment Bank compensation expense totaled $9.7B in FY2010, $3.3B in 1Q11, $2.6B in
2Q11,
and
$1.9B
in
3Q11.
Corporate
litigation
expense
totaled
$5.7B
in
FY2010,
$400mm
in
1Q11,
$1.3B
in
2Q11,
and
$1.0B
in
3Q11.
Foreclosure-related
matters
totaled
$350mm
in
FY2010,
$650mm
in
1Q11 and $1.0B in 2Q11.
2
For FY2011, 4Q11 estimated expense assumed to equal 3Q11 actual expense. Headcount at September 30, 2011.


Credit –
Wholesale and Retail
Net charge-off (%)
Expect
reserve
levels
to
adjust
to
normalized
levels
of
~$15B
as
underlying
credit
improves and certain portfolios run off
5.12%
3.74%
5.64%
3.83%
4.10%
4.46%
5.34%
5.51%
5.28%
$0
$7
$14
$21
$28
$35
3Q09
4Q09
1Q10
2Q10
3Q10
4Q10
1Q11
2Q11
3Q11
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
LLR - Wholesale
LLR - Consumer
LLR/Total loans
$ in billions
$30.6
$31.6
$38.2
$35.8
$34.2
$32.3
$29.8
$28.5
$28.4
2
See note 5 on page 43
2
See note 2 on page 43
25
3Q11 YTD
Through-the-cycle
expectations
Investment Bank
(0.09)%
0.70%
Commercial Banking
0.12%
0.50%
Credit Card (ex. WaMu and ComCard)
5.28%
4.50%
Home Equity (ex. PCI)
3.01%
0.25%
Prime Mortgage (excl. Option ARMs)
1.20%
0.10%
1


Private label securitization –
Litigation will be a long and tough process for plaintiffs
Original
balances
in
litigation
for
Chase
(excl.
WaMu)
1
of
$54.9B
2
Claims made for both securities litigation and repurchase
Substantial impediments to repurchase claims:
Quorum requirements
Trustees generally require indemnification and advancement of litigation costs
Trustees face uncertain legal landscape which make action difficult
Claims
are
fact
intensive,
requiring
loan-by-loan
analysis
there
is
no
repurchase
absent
proof
that
an
underwriting
breach
“materially
and
adversely”
affected
value
of
loan
Likely to be more difficult than GSE repurchase experience
Securities litigation claimants also face significant hurdles:
Disclosures were clear; risks were plainly set forth
Investors
were
sophisticated
they
understood
and
accepted
the
risks
Damages
difficult
to
prove
losses
in
value
resulted
from
economic
decline;
many
securities
current
and
paying
Numerous legal and technical defenses
In either case, claimants are potentially facing years of litigation
We
have
built
significant
litigation
reserves
3
There is significant overlap between repurchase and securities exposure: We do not intend to pay twice for
the same exposure
1
The Firm believes that WaMu bank-related repurchase liabilities are the responsibility of the FDIC (the FDIC disagrees) and any securities liabilities reside with the WaMu subsidiaries
2
Excludes class action deals with standing defects, deals where the Firm was sued solely as an underwriter, monoline claims and trustee claims
3
Median analyst estimate of exposure across the entire private label securitization portfolio, including balances not in litigation, is $6.5B. Analyst estimates range from $3B to $18.3B. Certain
analysts
include
estimates
for
private
label
litigation
in
their
private
label
repurchase
exposure
estimates.
Certain
analysts
exclude
WaMu
related
liabilities
from
JPM
repurchase
estimates
26


1
World Economic Forum Report in collaboration with McKinsey and Company
27
Investment Bank –
Thoughts on future


Demystifying the markets
Primary and secondary volumes continue to rise; trading spreads are decreasing
Source:  SIFMA, Federal Reserve Bank of New York, MSRB, FINRA, Thomson Reuters, and Bloomberg
6.7
2.1
1996
1998
2000
2002
2004
2006
2008
2010
0.9
0.3
1996
1998
2000
2002
2004
2006
2008
2010
214
79
1992
1998
2004
2010
0.2
3.5
1992
1998
2004
2010
Gross U.S. long-term debt issuance
($ in trillions)
Avg. daily volumes –
debt
instruments ($ in trillions)
Gross U.S. equity issuance
($ in billions)
U.S. equity trading volumes
(billions of shares / day)
Primary issuance
Secondary trading
Trading spreads & commissions
Over the past 20 years,
Fixed Income spreads
and Institutional Equity
commissions have
decreased significantly
28


Demystifying the markets
J.P. Morgan IB Markets:  A world-class franchise
JPM IB Markets revenue ($B) and ranking
Based on public disclosure of top 10 IB competitors
2
As of 3Q11YTD compared with 2007
8
9
6
2
18
15
2
3
4
4
4
5
4
13
17
10
6
12
10
22
20
2005
2006
2007
2008
2009
2010
2011
YTD
Fixed Income (incl. Commodities)
Equities
Commentary
Fixed Income revenue nearly doubled since
2005
Flight to quality –
9% market share to ~15%
Franchise expansion (Bear, Sempra)
Equities revenue steady amidst margin
compression and lower volumes
Gained leading Prime Services franchise
Market share gains in both high-touch and
low-touch businesses
Electronic build-out underway
Increasing revenue to $500mm+ by 2015
(+200%)
Strong debt and equity capital markets platform
complements secondary market trading
#5
#5
#3
#1
Fixed Income¹
#7
#4
#1
#8
#8
#5
#5
Equities¹
#8
#5
#5
2011 YTD Issuance
Volume
($B)
Market
share
Rank
Syn. Loans
$402
11%
#1
Bonds
366
7%
#1
Debt underwriting
768
9%
#1
ECM
41
7%
#3
Source: Dealogic. 2011 YTD through November
29
2


Demystifying the markets
A diverse revenue base
IB Markets revenues:  Typical quarter (%)
Treasuries, agencies, interest rate swaps, futures, options
Municipal debt instruments and derivatives 
Mortgage and asset backed securities
Corporate bonds, loans, and associated derivatives
Spot/forward foreign exchange swaps, forwards, futures, options
Structured derivatives
Cash and electronic execution services
Financing, execution and clearing
Swaps, options, convertibles
Corporate derivatives (margin financing), structured notes
Physical commodities and swaps, forwards, futures, and options
Description
Non G-10 Rates, Credit and FX trading
100%
100%
100%
Rates
Securitized
Products
Emerging
Markets
Credit
Trading
Commodities
FX
Structured
Cash
Derivatives
Prime
Services
Structured
Structured
Flow
Structured
70%
Fixed
Income
30%
Equities
Flow
30


Demystifying the markets
Sales & Trading at JPM
2,500+ sales professionals
Sales professionals build & maintain client relationships
Matches our products to their needs
Provide the link between clients, traders and our research teams
2,000+ trading professionals
Traders execute transactions and develop customized solutions for clients
Manage risk, liquidity and exposure
20 global trading centers, 110+ global trading desks
13,000+ professionals
13,000+ Finance, Risk, Technology, and Operations professionals support our
IB Markets businesses
$3 billion+ Technology and Operations spend per year
800+ research analysts
Research covers Equities, Fixed Income, Commodities, Emerging Markets, and
Economics and Market Strategy
Provides information to the markets and original trade ideas to clients
Produces research that explains the financial markets in depth
$400 million+ Research spend per year
~16,000 investor clients
~10,000 financials
~
6,000
corporates
31
Investor clients
Sales and Trading
Research
Control, Technology,
and Operations


Demystifying the markets
Typical trades (high volume, flow driven business)
Swaps (e.g., Interest Rate Swap)
30,000
FX Spot
4,000,000
Retail Mortgage Backed Securities
25,000
Emerging Market Trading (Rates, FX, Credit)
175,000
Credit Derivatives (e.g., Index Credit Derivative)
200,000
Structured Credit Derivatives
400
Energy Trading
50,000
F&O and OTC clearing
200mm lots
Structured Equity Derivatives
800
Cash Equities (N.A.)
8 billion shares
Flow Derivatives
8,000
High
High
High
High
High
High
Low
High
High
High
Low
Major trading products
Quantity per quarter
(# of trades)
Volumes
Prime Brokerage
$200bn balance
10mm trades
High
Financing
100,000
High
Loan Trading
10,000
High
Note: Quantity estimated based on typical quarter
32


Use
derivatives
94%
Don't use
derivatives
6%
Derivatives usage by Global Fortune 500
Demystifying the markets
Over 90% of the Global Fortune 500 use derivatives
Derivatives usage by industry for Global Fortune 500
Source: ISDA 2009 Survey
Derivatives usage by product for Global Fortune 500
Derivatives usage in top 10 countries (% of companies)¹
Source: ISDA 2009 Survey
1
Number in column indicates total number of companies that use derivatives
98%
97%
95%
92%
92%
92%
91%
88%
Financial
Basic
materials
Tech.
Industrial
goods
Health
care
Utilities
Consumer
goods
Services
Total usage across
all industries: 94%
88%
83%
49%
29%
20%
FX
Interest rate
Commodity
Equity
Credit
Source: ISDA 2009 Survey
Source: ISDA 2009 Survey
33
100%
100%
100%
100%
100%
97%
92%
87%
62%
100%
Japan
France
Britain
Canada
Switz.
Netherlands
Germ.
US
S.Kor.
China
64
39
34
14
14
13
36
140
13
18


Basel III –
RWA and capital estimates
Basel I 3Q11
Basel III 3Q11
Basel III 4Q12
RWA ($ in trillions)
Capital ($ in billions)
$1.5
Adjustments to RWA from 3Q11 Basel I to Basel III
(+$330B):
Market risk impact (+$130B)
Risk weight 50/50 deductions at 1250% (+$90B)
CVA (+$90B)
250% risk weight applied to MSR, DTA, and
Investments in Unconsolidated Financial
Institutions (+$35B)
Other (-$15B)
3Q11 to 4Q12 reduction in Basel III RWA
(-$140B):
Data / Model enhancements (-$60B)
Legacy portfolio runoff through 2014 (-$90B)
LOB Growth (+$10B)
Basel I 3Q11
Basel III 3Q11
Basel III 4Q12
Adjustments to Capital from 3Q11 Basel I to Basel III:
Deduct net pension asset (-$3B)
Adjustments related to AFS Securities and
pension-related components of accumulated other
comprehensive income (+$2B)
Analyst estimate of ~$10B net capital generation
through 2012
Net Income (+$22B)
Dividends (-$5B)
Other  (-$7B)
$120
$119
$1.4
$129
9.9%
7.7%
9.2%
Tier 1 Common Ratio
$1.2
1
Analyst projections represent the average of 8 analysts; regulatory changes are assumed to be incorporated in the analyst projections. JPM does not endorse these projections
1
34
1


Common equity and performance targets
Common equity and target ROEs ($ in billions)
1
TSS
and
AM
pre-tax
margin
targets
remain
unchanged
at
35%
+/-
through
the
cycle
²
IRR of 20% +/-
³
Reflects
goodwill
and
intangibles
held
at
corporate
and
capital
not
allocated
to
LOBs.
1/1/2012
reflects
3Q11
total
common
equity
for
illustrative
purposes
4
See note 3 on slide 43
Significant earnings upside if the Firm reaches its performance targets
Net income at performance targets expected to be $24B +/-
Current capital and mitigation will get businesses to these targets
$500-$1,000mm +/-
annual net income; 
earnings and capital will vary through the cycle
4
35
1/1/2011
1/1/2012
Investment Bank
$40.0
$40.0
17% +/-
9.5% +/-
Retail Financial Services
25.0
26.5
30% +/-
8.5% +/-
Mortgage Banking
15.5
17.0
15% +/-
8.5% +/-
Consumer & Business Banking
9.5
9.5
30% +/-
8.5% +/-
Card Services & Auto
16.0
16.5
20% +/-
8.5% +/-
Commercial Banking
8.0
9.5
20% +
8.5% +/-
Treasury & Securities Services
¹
7.0
9.0
25% +/-
9.0% +/-
Asset Management
¹
6.5
7.0
35% +/-
8.5% +/-
Private Equity
3.5
5.0
20% +/-²
9.5% +/-
Corporate Other (CIO/Treasury/Corp)
13.0
15.5
Subtotal
$119.0
$129.0
Corp. Goodwill & Unallocated Capital³
49.5
45.5
Future State
Total Firm ROTCE
16 +/-
9.5% +/-
Common equity
Through-the-
cycle target
ROE
Current Basel III
Tier 1 Common
Target


If our Board makes the decision, we can get to a Basel III Tier I Common
ratio of 9.5% by the end of 2012
We currently believe we will achieve a Basel III Tier I Common ratio of 9%+
by
the
end
of
2012
because
the
market
will
demand
higher
capital
ratios
than before (race to the top)
Still enables healthy stock buybacks and modest dividend increase
Dependent on earnings
These are Board-level decisions and we will ultimately need to finish the
regulatory approval process
Comments on capital
Severe stress scenario
Unemployment of 13%
Home price decline of 20% from current level
Severe global market shock, including specific European stresses
Results
under
the
Fed
stress
scenario
will
be
evaluated
relative
to
a
Basel I
Tier 1 Common threshold of 5%
Do not expect this to be an issue for the Firm
36
Federal Reserve
Comprehensive
Capital Analysis
and Review
Capital comments


Growth initiatives
Industry regulatory issues
Agenda
Key investor topics
4Q11 outlook and future comments
Appendix
37


4Q11 outlook and future comments
Investment Bank
Credit Card (excl. WaMu and Commercial Card)
credit losses could be modestly better than 4.34%
reported in 3Q11
Private Equity
Expect modest loss this quarter
Corporate
Corporate net income slightly better than the zero
guidance given at 3Q11
Total revenue (excl. DVA) essentially flat
Card Services & Auto
Corporate / Private Equity
Ability to repurchase an additional $950mm of equity
which we may or may not use
Represents a reallocation of previously approved
capacity for distribution of the Firm’s capital
pursuant to the Federal Reserve’s 2011
Comprehensive Capital Analysis and Review
(“CCAR”)
Firm
Lower markets; lower performance fees
Mortgage Banking (excl. Real Estate Portfolios)
Production revenue expected to be down from
3Q11, driven by lower spreads and volumes
Realized repurchase losses likely to be slightly
higher
timing
issue
MSR risk management could be down $100mm+
from 3Q11
Consumer
&
Business
Banking
2012
outlook
Spread compression, given low interest rates, will
negatively impact net income by $400mm+/-
Retail Financial Services
Credit and litigation reserve actions
Redemption of $10B +/-
outstanding Trust Preferred
securities once we make a determination that a
regulatory capital event has occurred
Remaining securities viewed as attractive long
term financing
To be determined
38
Asset Management


Tremendously focused on strategy to skillfully navigate through the
environment in 2012, including regulation
1
See note 3 on slide 43
2
See note 2 on slide 43
Solid growth
opportunities
Excellent client-facing franchises that continue to grow and strengthen
Unparalleled client relationships in 120+ countries
Strong products and technology
Each standalone business has a top 1, 2 or 3 position
Excellent client
facing 
franchises
Battleship
balance sheet
Solid organic growth opportunities across LOBs
Never stopped investing in new products, branches and bankers
Continued focus on cross-sell
Significant earnings power, strong margins and strong risk management
Significant excess capital
Basel
I
Tier
I
Common
1
of
$120B,
ratio
of
9.9%
as
of
3Q11
Estimated
Basel
III
Tier
I
Common
1
ratio
of
7.7%
as
of
3Q11
Ability
to
achieve
Basel
III
Tier
I
Common
1
ratio
of
9%+
by
end
of
2012 –
will
depend
on
interpretation
of
rules
and
decisions
on
usage
of
excess
capital
Firmwide
total
credit
reserves
of
$29B,
loan
loss
coverage
ratio
of
3.74%
2
of total loans as of 3Q11
39
Benefits from diversification – funding, capital, lower volatility


Growth initiatives
Industry regulatory issues
Agenda
Key investor topics
4Q11 outlook and future comments
Appendix
40


CB 10%
Card 28%
TSS 5%
IB 30%
RFS 19%
Corp/PE
1%
AM 7%
CB 11%
Card 23%
TSS 6%
IB 40%
RFS 8%
Corp/PE
4%
AM 8%
Net income –
3Q11YTD
JPMorgan Chase overview
Performance summary
1
See note 1 on slide 43
2
See note 4 on slide 43
Total = $15.2B
Total = $29.2B
$ in millions, excluding EPS
Pretax pre-provision profit –
3Q11YTD
41
$O/(U)
3Q10YTD
3Q11YTD
3Q10YTD
Revenue (FTE)
1
$78,120
$77,569
($551)
Credit Costs
13,596
5,390
(8,206)
Expense
45,153
48,371
3,218
Reported Net Income
$12,539
$15,248
$2,709
Net Income Applicable to Common Stock
$11,353
$14,141
$2,788
Reported EPS
$2.84
$3.57
$0.73
ROE
2
10%
11%
ROTCE
2
15%
16%
Tier 1 Common
$110,842
$120,234


Consumer credit —
delinquency trends
(Excl. purchased credit-impaired loans and WaMu and Commercial Card portfolios)
Credit Card delinquency trend
1,2
($ in millions)
Prime Mortgage delinquency trend ($ in millions)
Home Equity delinquency trend ($ in millions)
Subprime Mortgage delinquency trend ($ in millions)
$0
$1,000
$2,000
$3,000
$4,000
May-08
Nov-08
May-09
Nov-09
May-10
Nov-10
May-11
Nov-11
$0
$1,300
$2,600
$3,900
$5,200
$6,500
May-08
Nov-08
May-09
Nov-09
May-10
Nov-10
May-11
Nov-11
30 –
150 day delinquencies
150+ day delinquencies
$0
$1,000
$2,000
$3,000
$4,000
$5,000
May-08
Nov-08
May-09
Nov-09
May-10
Nov-10
May-11
Nov-11
30 –
150 day delinquencies
150+ day delinquencies
$1,200
$2,600
$4,000
$5,400
$6,800
$8,200
May-08
Nov-08
May-09
Nov-09
May-10
Nov-10
May-11
Nov-11
30+ day delinquencies
30-89 day delinquencies
30 –
150 day delinquencies
42
Note: Delinquencies prior to September 2008 are heritage Chase
Prime Mortgage excludes loans held-for-sale, Asset Management and U.S. Government-Insured loans
See note 5 on slide 43
“Payment holiday” in 2Q09 impacted 30+ day and 30-89 day delinquency trends in 3Q09


Notes on non-GAAP & other financial measures
43
Notes on non-GAAP financial measures
1.
In addition to analyzing the Firm’s results on a reported basis, management reviews the Firm’s results and the results of the lines of business on a “managed” basis, which is a non-GAAP
financial measure. The Firm’s definition of managed basis starts with the reported U.S. GAAP results and includes certain reclassifications to present total net revenue for the Firm (and each of
the business segments) on a FTE basis. Accordingly, revenue from tax-exempt securities and investments that receive tax credits is presented in the managed results on a basis comparable to
taxable securities and investments. This non-GAAP financial measure allows management to assess the comparability of revenue arising from both taxable and tax-exempt sources. The
corresponding income tax impact related to tax-exempt items is recorded within income tax expense. These adjustments have no impact on net income as reported by the Firm as a whole or by
the lines of business.
2.
The ratio of the allowance for loan losses to end-of-period loans excludes the following: loans accounted for at fair value and loans held-for-sale; purchased credit-impaired (“PCI”) loans; and the
allowance for loan losses related to PCI loans. Additionally, Real Estate Portfolios net charge-offs exclude the impact of PCI loans. The allowance for loan losses related to the purchased credit-
impaired portfolio totaled $4.9 billion, $4.9 billion and $2.8 billion at September 30, 2011,  June 30, 2011, and September 30, 2010, respectively.
3.
The Basel I Tier 1 common ratio is Tier 1 common divided by risk-weighted assets. Tier 1 common is defined as Tier 1 capital less elements of Tier 1 capital not in the form of common equity,
such as perpetual preferred stock, noncontrolling interests in subsidiaries and trust preferred capital debt securities. Tier 1 common, a non-GAAP financial measure, is used by banking
regulators, investors and analysts to assess and compare the quality and composition of the Firm’s capital with the capital of other financial services companies. The Firm uses Tier 1 common
along with other capital measures to assess and monitor its capital position. On December 16, 2010, the Basel Committee issued the final version of the Basel Capital Accord, commonly referred
to as “Basel III.” The Firm’s estimate of its Tier 1 common ratio under Basel III is a non-GAAP financial measure and reflects the Firm’s current understanding of the Basel III rules and the
application of such rules to its businesses as currently conducted. The Firm’s estimates of its Basel III Tier 1 common ratio will evolve over time as the Firm’s businesses change, and as a result
of further rule-making on Basel III implementation by U.S. federal banking agencies. Management considers this estimate as a key measure to assess the Firm’s capital position in conjunction
with its capital ratios under Basel I requirements, in order to enable management, investors and analysts to compare the Firm’s capital under the Basel III capital standards with similar estimates
provided by other financial services companies.
4.
Tangible common equity (“TCE”), a non-GAAP financial measure, represents common stockholders’ equity (i.e., total stockholders’ equity less preferred stock) less goodwill and identifiable
intangible assets (other than MSRs), net of related deferred tax liabilities. ROTCE, a non-GAAP financial ratio, measures the Firm’s earnings as a percentage of TCE. In management’s view,
these measures are meaningful to the Firm, as well as analysts and investors in assessing the Firm’s use of equity, and in facilitating comparisons with competitors.
5.
In Card Services, supplemental information is provided for Chase, excluding Washington Mutual and Commercial Card portfolios, to provide more meaningful measures that enable comparability
with prior periods. The net charge-off rate and 30+ delinquency rate presented include loans held-for-sale.
Additional notes on financial measures
6.
Pretax margin represents income before income tax expense divided by total net revenue, which is, in management’s view, a comprehensive measure of pretax performance derived by
measuring earnings after all costs are taken into consideration. It is, therefore, another basis that management uses to evaluate the performance of TSS and AM against the performance of their
respective competitors.


Forward-looking statements
This presentation contains forward-looking statements within the meaning of the Private
Securities Litigation Reform Act of 1995.  Such statements are based upon the current beliefs
and expectations of JPMorgan Chase & Co.’s management and are subject to significant risks
and uncertainties.  Actual results may differ from those set forth in the forward-looking
statements.  Factors that could cause JPMorgan Chase & Co.’s actual results to differ materially
from those described in the forward-looking statements can be found in JPMorgan Chase & Co.’s
Annual Report on Form 10-K for the year ended December 31, 2010 (as revised by a Current
Report on Form 8-K dated November 4, 2011), and Quarterly Reports on Form 10-Q for the
quarters ended March 31, 2011 (as revised by a Current Report on Form 8-K dated November 4,
2011), June 30, 2011 (as revised by a Current Report on Form 8-K dated November 4, 2011),
and September 30, 2011, which have been filed with the Securities and Exchange Commission
and are
available
on
JPMorgan
Chase
&
Co.’s
website
(www.jpmorganchase.com)
and
on
the
Securities
and
Exchange
Commission’s
website
(www.sec.gov).
JPMorgan
Chase
&
Co.
does
not
undertake to update the forward-looking statements to reflect the impact of circumstances or
events that may arise after the respective dates of the referenced forward-looking statements.
44