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8-K - 8-K - NCO Group, Inc.a11-24272_38k.htm

Exhibit 99.1

 

 

NEWS RELEASE

 

For Immediate Release

 

NCO GROUP ANNOUNCES

SECOND QUARTER 2011 RESULTS

 

HORSHAM, PA, August 12, 2011 - NCO Group, Inc. (“NCO” or the “Company”), a leading provider of business process outsourcing services, announced today that for the quarter ended June 30, 2011, it reported revenues of $373.9 million, a net loss attributable to NCO of $31.7 million, and Adjusted EBITDA of $32.5 million. The Adjusted EBITDA excludes the impact of an $11.2 million write-down of the value of certain purchased accounts receivable portfolios, which NCO anticipates selling in August 2011, as well as $3.1 million of restructuring charges and $319,000 of net recoveries of non-cash allowances for impairment of purchased accounts receivable portfolios. This compares to revenues of $401.0 million, a net loss attributable to NCO of $25.5 million, and Adjusted EBITDA of $32.2 million for the quarter ended June 30, 2010. The Adjusted EBITDA for 2010 excludes $4.9 million of restructuring charges and $1.6 million of net non-cash allowances for impairment of purchased accounts receivable portfolios.

 

NCO is organized into three operating divisions: Accounts Receivable Management (“ARM”), Customer Relationship Management (“CRM”) and Portfolio Management (“PM”). During the second quarter of 2011, the ARM division operated below its revenue and profitability targets, primarily due to lower volumes because of less consumer credit being issued by our financial services clients. The CRM division operated above its revenue and profitability targets, as a result of continued stability in client volumes. The PM division operated below its revenue target, but slightly above its EBITDA target. Portfolio Management’s revenue for the second quarter included an $11.2 million reduction from the write-down of portfolios that it anticipates selling in August 2011.

 

Commenting on the results, Ronald A. Rittenmeyer, President and Chief Executive Officer, stated, “While our revenue results were lower than 2010, driven in large part by the continued changes in economic conditions, we continued to effectively manage EBITDA as a result of tight controls throughout the organization. We continue to see positive sales activity and are placing greater emphasis on quality of deals going forward.”

 

The Company also announced that it will host an investor conference call on Monday, August 15, 2011, at 1:00 p.m., ET, to address the items discussed above in more detail and to allow the investment community an opportunity to ask questions. Interested parties can access the conference call by dialing (866) 388-2676 (domestic callers) or (706) 679-3487 (international callers) and providing the pass code 90198502. A taped replay of the conference call will be made available for seven days and can be accessed by interested parties by dialing (855) 859-2056 (domestic callers) or (404) 537-3406 (international callers) and providing the pass code 90198502.

 

About NCO Group, Inc.

 

NCO Group, Inc. is a leading global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services through over 100 offices throughout North America, Asia, Europe and Australia.

 

For further information contact:

 

NCO Investor Relations

(215) 441-3000

 



 


 

Certain statements in this press release, including, without limitation, statements as to expected operating results, statements as to fluctuations in annual and quarterly operating results, statements as to the impact from economic conditions, statements as to future opportunities, statements as to operating efficiencies, statements about expected opportunities in our markets, statements as to the expected sale of purchased accounts receivable portfolios, statements as to trends, statements as to regulatory changes, statements as to NCO’s or management’s beliefs, expectations or opinions, and all other statements in this press release, other than historical facts, are forward-looking statements, as such term is defined in the Securities Exchange Act of 1934, which are intended to be covered by the safe harbors created thereby. Forward-looking statements are subject to risks and uncertainties, are subject to change at any time and may be affected by various factors that may cause actual results to differ materially from the expected or planned results. In addition to the factors discussed above, certain other factors, including without limitation, risks related to the economy, the risk that NCO will not be able to implement its business strategy as and when planned, the risk that NCO will not be able to realize operating efficiencies in the integration of its acquisitions, risks related to NCO’s significant level of debt, its ability to service such debt and comply with debt covenants, risks of future impairment charges to our goodwill, intangible assets and purchased accounts receivable, risks related to union organizing efforts at the Company’s facilities, risks related to past and possible future terrorists attacks, the risk that NCO will not be able to improve margins, risks relating to growth and acquisitions, risks related to fluctuations in quarterly operating results, risks related to the timing of contracts, risks related to international operations, risks related to the possible loss of key clients or loss of significant volumes from key clients, risks related to regulatory changes and other risks detailed from time to time in NCO’s filings with the Securities and Exchange Commission, including the Annual Report on Form 10-K for the year ended December 31, 2010, can cause actual results and developments to be materially different from those expressed or implied by such forward-looking statements. The Company disclaims any intent or obligation to publicly update or revise any forward-looking statements, regardless of whether new information becomes available, future developments occur or otherwise.

 


 


 


 

NCO GROUP, INC.

Unaudited Selected Financial Data

(in thousands)

 

Condensed Statements of Operations:

 

 

 

For the Three Months Ended

 

 

For the Six Months Ended

 

 

 

June 30,

 

 

June 30,

 

 

 

2011

 

2010

 

 

2011

 

2010

 

 

 

 

 

 

 

 

 

 

 

 

Revenues:

 

 

 

 

 

 

 

 

 

 

Services

 

$

296,206

 

$

306,988

 

 

$

594,650

 

$

629,914

 

Portfolio (1)

 

(5,128

)

11,627

 

 

(13,782

)

27,924

 

Reimbursable costs and fees

 

82,783

 

82,429

 

 

167,716

 

166,775

 

Total revenues

 

373,861

 

401,044

 

 

748,584

 

824,613

 

 

 

 

 

 

 

 

 

 

 

 

Operating costs and expenses:

 

 

 

 

 

 

 

 

 

 

Payroll and related expenses

 

170,850

 

175,651

 

 

339,987

 

361,919

 

Selling, general and admin. expenses

 

99,283

 

113,254

 

 

201,184

 

224,786

 

Reimbursable costs and fees

 

82,783

 

82,429

 

 

167,716

 

166,775

 

Depreciation and amortization expense

 

25,828

 

27,357

 

 

51,877

 

55,087

 

Restructuring charges

 

3,076

 

4,949

 

 

15,252

 

6,383

 

 

 

381,820

 

403,640

 

 

776,016

 

814,950

 

(Loss) income from operations

 

(7,959

)

(2,596

)

 

(27,432

)

9,663

 

 

 

 

 

 

 

 

 

 

 

 

Other income (expense):

 

 

 

 

 

 

 

 

 

 

Interest expense, net

 

(21,063

)

(21,971

)

 

(42,792

)

(45,484

)

Other (expense) income, net

 

(47

)

1,113

 

 

(241

)

1,069

 

 

 

(21,110

)

(20,858

)

 

(43,033

)

(44,415

)

Loss before income taxes

 

(29,069

)

(23,454

)

 

(70,465

)

(34,752

)

 

 

 

 

 

 

 

 

 

 

 

Income tax expense

 

3,235

 

1,865

 

 

5,140

 

4,905

 

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

(32,304

)

(25,319

)

 

(75,605

)

(39,657

)

 

 

 

 

 

 

 

 

 

 

 

Less: Net (loss) income attributable to noncontrolling interests

 

(651

)

203

 

 

(2,761

)

1,137

 

 

 

 

 

 

 

 

 

 

 

 

Net loss attributable to NCO Group, Inc.

 

$

(31,653

)

$

(25,522

)

 

$

(72,844

)

$

(40,794

)

 

 

 

 

 

 

 

 

 

 

 

Selected Cash Flow Information:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For the Six Months Ended

 

 

 

 

 

 

 

 

June 30,

 

 

 

 

 

 

 

 

2011

 

2010

 

 

 

 

 

 

Net cash (used in) provided by operating activities

 

$

(5,438

)

$

36,386

 

 

 

 

 

 

Purchases of accounts receivable

 

1,081

 

8,953

 

 

 

 

 

 

Purchases of property and equipment

 

13,063

 

12,247

 

 

 

 

 

 

Net (borrowings) repayment of senior debt

 

(8,234

)

51,027

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Selected Balance Sheet Information:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

As of

 

As of

 

 

 

 

 

 

 

 

June 30,

 

December 31,

 

 

 

 

 

 

 

 

2011

 

2010

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cash and cash equivalents

 

$

18,021

 

$

33,077

 

 

 

 

 

 

Working capital

 

106,892

 

87,844

 

 

 

 

 

 

Long-term debt

 

896,269

 

889,353

 

 

 

 

 

 

 



 

NCO GROUP, INC.

Unaudited Selected Segment Financial Data

(in thousands)

 

 

 

For the Three Months Ended June 30, 2011

 

 

 

 

 

 

 

 

 

Intercompany

 

 

 

 

 

ARM

 

CRM

 

PM

 

Eliminations

 

Consolidated

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues (1)

 

$

308,722

 

$

75,703

 

$

(6,185

)

$

(4,379

)

$

373,861

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating costs and expenses:

 

 

 

 

 

 

 

 

 

 

 

Payroll and related expenses

 

113,795

 

56,488

 

567

 

 

170,850

 

Selling, general and admin. expenses

 

85,022

 

13,843

 

4,664

 

(4,246

)

99,283

 

Reimbursable costs and fees

 

82,916

 

 

 

(133

)

82,783

 

Depreciation and amortization expense

 

18,333

 

7,389

 

106

 

 

25,828

 

Restructuring charges

 

3,164

 

547

 

(635

)

 

3,076

 

Total operating costs and expenses

 

303,230

 

78,267

 

4,702

 

(4,379

)

381,820

 

 

 

 

 

 

 

 

 

 

 

 

 

Income (loss) from operations

 

$

5,492

 

$

(2,564

)

$

(10,887

)

$

 

$

(7,959

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For the Three Months Ended June 30, 2010

 

 

 

 

 

 

 

 

 

Intercompany

 

 

 

 

 

ARM

 

CRM

 

PM

 

Eliminations

 

Consolidated

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues (1)

 

$

334,585

 

$

66,523

 

$

10,792

 

$

(10,856

)

$

401,044

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating costs and expenses:

 

 

 

 

 

 

 

 

 

 

 

Payroll and related expenses

 

123,399

 

51,734

 

518

 

 

175,651

 

Selling, general and admin. expenses

 

98,377

 

14,137

 

11,297

 

(10,557

)

113,254

 

Reimbursable costs and fees

 

82,728

 

 

 

(299

)

82,429

 

Depreciation and amortization expense

 

16,318

 

10,370

 

669

 

 

27,357

 

Restructuring charges

 

3,972

 

639

 

338

 

 

4,949

 

Total operating costs and expenses

 

324,794

 

76,880

 

12,822

 

(10,856

)

403,640

 

 

 

 

 

 

 

 

 

 

 

 

 

Income (loss) from operations

 

$

9,791

 

$

(10,357

)

$

(2,030

)

$

 

$

(2,596

)

 

 

 

 

 

 

 

 

 

 

 

 

 

NCO GROUP, INC.

Unaudited EBITDA(2)

(in thousands)

 

 

 

For the Three Months Ended

 

For the Six Months Ended

 

 

 

June 30,

 

June 30,

 

 

 

2011

 

2010

 

2011

 

2010

 

 

 

 

 

 

 

 

 

 

 

Net loss attributable to NCO Group, Inc.

 

$

(31,653

)

$

(25,522

)

$

(72,844

)

$

(40,794

)

Income tax expense

 

3,235

 

1,865

 

5,140

 

4,905

 

Interest expense, net

 

21,063

 

21,971

 

42,792

 

45,484

 

Depreciation and amortization expense

 

25,828

 

27,357

 

51,877

 

55,087

 

 

 

 

 

 

 

 

 

 

 

EBITDA(2)

 

18,473

 

25,671

 

26,965

 

64,682

 

 

 

 

 

 

 

 

 

 

 

Addbacks:

 

 

 

 

 

 

 

 

 

Write-down of purchased accounts receivable

 

11,244

 

 

29,819

 

 

Restructuring charges

 

3,076

 

4,949

 

15,252

 

6,383

 

Non-cash (recoveries) impairment, net

 

(319

)

1,585

 

(1,788

)

139

 

 

 

 

 

 

 

 

 

 

 

Adjusted EBITDA(2)

 

$

32,474

 

$

32,205

 

$

70,248

 

$

71,204

 

 


(1)         Includes $11.2 million and $29.8 million of write-downs of the value of certain portfolios of purchased accounts receivable for the three and six months ended June 30, 2011, respectively, as well as $319,000 of non-cash recoveries and $1.6 million of non-cash impairments of purchased accounts receivable for the three months ended June 30, 2011 and 2010, respectively, and $1.8 million of non-cash recoveries and $139,000 of non-cash impairments for the six months ended June 30, 2011 and 2010, respectively.

(2)         Earnings before interest, taxes, depreciation and amortization, referred to as EBITDA, and Adjusted EBITDA are presented since certain investors use this as a measurement of the Company’s ability to service its debt. It is not intended to report the Company’s operating results or free cash flows in conformity with accounting principles generally accepted in the United States. EBITDA and Adjusted EBITDA as presented herein are not necessarily comparable to similarly titled measures of other companies.