Attached files
file | filename |
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8-K - 8-K - Startek, Inc. | a11-22581_18k.htm |
EX-99.1 - EX-99.1 - Startek, Inc. | a11-22581_1ex99d1.htm |
Exhibit 99.2
Operating Results Scorecard As of June 30, 2011 |
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Q1-08 |
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Q2-08 |
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Q3-08 |
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Q4-08 |
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2008 |
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Q1-09 |
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Q2-09 |
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Q3-09 |
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Q4-09 |
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2009 |
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Q1-10 |
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Q2-10 |
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Q3-10 |
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Q4-10 |
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2010 |
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Q1-11 |
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Q2-11 |
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YTD-11 |
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Revenue (millions) |
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US |
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$ |
40.0 |
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$ |
41.8 |
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$ |
47.3 |
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$ |
51.7 |
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$ |
180.8 |
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$ |
49.4 |
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$ |
52.0 |
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$ |
50.5 |
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$ |
48.8 |
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$ |
200.8 |
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$ |
44.7 |
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$ |
43.4 |
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$ |
40.8 |
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$ |
38.7 |
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$ |
167.7 |
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$ |
34.0 |
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$ |
30.2 |
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$ |
64.2 |
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Canada |
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24.6 |
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23.7 |
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21.6 |
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21.0 |
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90.9 |
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19.2 |
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19.2 |
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18.8 |
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19.1 |
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76.3 |
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18.1 |
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16.4 |
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15.2 |
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14.3 |
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64.0 |
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13.5 |
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12.9 |
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26.4 |
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Offshore |
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0.1 |
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0.6 |
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0.6 |
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2.2 |
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2.0 |
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3.2 |
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4.6 |
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11.9 |
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4.6 |
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7.8 |
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9.6 |
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11.7 |
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33.7 |
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12.0 |
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14.0 |
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26.0 |
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Company Total |
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$ |
64.6 |
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$ |
65.5 |
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$ |
68.9 |
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$ |
73.4 |
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$ |
272.3 |
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$ |
70.7 |
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$ |
73.3 |
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$ |
72.5 |
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$ |
72.5 |
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$ |
289.0 |
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$ |
67.4 |
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$ |
67.7 |
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$ |
65.6 |
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$ |
64.7 |
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$ |
265.4 |
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$ |
59.5 |
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$ |
57.1 |
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$ |
116.6 |
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Gross Profit (millions) |
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US |
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$ |
8.0 |
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$ |
6.2 |
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$ |
7.5 |
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$ |
8.7 |
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$ |
30.5 |
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$ |
8.8 |
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$ |
10.1 |
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$ |
9.8 |
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$ |
7.7 |
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$ |
36.3 |
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$ |
6.8 |
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$ |
6.6 |
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$ |
6.2 |
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$ |
5.4 |
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$ |
25.0 |
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$ |
5.3 |
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$ |
3.9 |
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$ |
9.2 |
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Canada |
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1.5 |
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2.1 |
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1.2 |
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0.2 |
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4.9 |
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1.7 |
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3.3 |
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3.4 |
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3.1 |
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11.9 |
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1.6 |
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1.6 |
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0.8 |
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0.2 |
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4.1 |
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1.1 |
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1.4 |
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2.5 |
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Offshore |
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n/a |
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n/a |
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(0.5 |
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(0.9 |
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(1.4 |
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0.2 |
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(0.2 |
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0.2 |
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1.0 |
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0.9 |
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(1.2 |
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(0.5 |
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(0.4 |
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0.7 |
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(1.4 |
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1.0 |
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1.0 |
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2.1 |
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Company Total |
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$ |
9.5 |
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$ |
8.3 |
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$ |
8.2 |
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$ |
8.0 |
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$ |
34.0 |
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$ |
10.7 |
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$ |
13.1 |
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$ |
13.5 |
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$ |
11.8 |
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$ |
49.1 |
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$ |
7.1 |
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$ |
7.6 |
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$ |
6.6 |
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$ |
6.3 |
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$ |
27.7 |
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$ |
7.4 |
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$ |
6.3 |
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$ |
13.7 |
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Gross Profit % |
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US |
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20.0 |
% |
14.9 |
% |
15.8 |
% |
16.9 |
% |
16.9 |
% |
17.8 |
% |
19.4 |
% |
19.5 |
% |
15.8 |
% |
18.1 |
% |
15.2 |
% |
15.2 |
% |
15.1 |
% |
14.0 |
% |
14.9 |
% |
15.5 |
% |
12.9 |
% |
14.3 |
% | ||||||||||||||||||
Canada |
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5.9 |
% |
8.7 |
% |
5.8 |
% |
0.8 |
% |
5.4 |
% |
9.1 |
% |
17.0 |
% |
18.1 |
% |
16.1 |
% |
15.6 |
% |
8.6 |
% |
9.6 |
% |
5.5 |
% |
1.2 |
% |
6.5 |
% |
8.0 |
% |
10.7 |
% |
9.3 |
% | ||||||||||||||||||
Offshore |
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n/a |
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n/a |
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-976.9 |
% |
-148.8 |
% |
-215.3 |
% |
8.3 |
% |
-11.1 |
% |
7.1 |
% |
22.1 |
% |
7.6 |
% |
-25.9 |
% |
-6.7 |
% |
-3.9 |
% |
6.1 |
% |
-4.1 |
% |
8.6 |
% |
7.3 |
% |
7.9 |
% | ||||||||||||||||||
Company Total |
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14.7 |
% |
12.7 |
% |
11.9 |
% |
10.9 |
% |
12.5 |
% |
15.2 |
% |
17.9 |
% |
18.6 |
% |
16.2 |
% |
17.0 |
% |
10.6 |
% |
11.3 |
% |
10.1 |
% |
9.7 |
% |
10.4 |
% |
12.4 |
% |
11.0 |
% |
11.7 |
% | ||||||||||||||||||
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FTE* - Quarterly Average |
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US |
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3,272 |
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3,428 |
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3,775 |
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4,282 |
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3,692 |
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4,293 |
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4,344 |
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4,047 |
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4,017 |
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4,173 |
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3,740 |
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3,513 |
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3,281 |
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3,169 |
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3,466 |
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2,854 |
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2,400 |
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2,627 |
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Canada |
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2,077 |
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1,982 |
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1,842 |
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1,734 |
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1,908 |
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1,613 |
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1,502 |
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1,490 |
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1,510 |
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1,528 |
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1,492 |
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1,375 |
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1,262 |
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1,194 |
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1,328 |
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1,096 |
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1,023 |
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1,060 |
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Offshore |
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5 |
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76 |
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20 |
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216 |
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277 |
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449 |
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613 |
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390 |
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664 |
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1,261 |
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1,562 |
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2,089 |
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1,390 |
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2,020 |
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2,284 |
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2,152 |
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Company Total |
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5,349 |
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5,410 |
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5,622 |
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6,092 |
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5,620 |
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6,122 |
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6,123 |
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5,986 |
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6,140 |
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6,091 |
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5,896 |
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6,149 |
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6,105 |
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6,452 |
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6,184 |
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5,970 |
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5,707 |
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5,839 |
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Number of Agent Seats** |
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US |
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5,449 |
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5,449 |
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5,778 |
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5,687 |
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5,687 |
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5,276 |
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5,276 |
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5,276 |
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5,276 |
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5,276 |
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4,810 |
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4,589 |
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4,589 |
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4,545 |
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4,652 |
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3,665 |
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3,491 |
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3,577 |
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Canada |
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3,026 |
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3,026 |
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2,968 |
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2,968 |
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2,968 |
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2,359 |
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2,359 |
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2,359 |
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2,359 |
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2,359 |
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2,359 |
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1,987 |
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1,987 |
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1,982 |
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2,078 |
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1,568 |
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1,568 |
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1,568 |
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Offshore |
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1,100 |
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1,100 |
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1,100 |
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1,100 |
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1,100 |
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1,100 |
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1,100 |
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1,100 |
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1,178 |
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3,162 |
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3,655 |
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3,655 |
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2,917 |
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3,655 |
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4,038 |
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3,847 |
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Company Total |
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8,475 |
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8,475 |
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9,846 |
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9,755 |
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9,755 |
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8,735 |
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8,735 |
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8,735 |
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8,735 |
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8,735 |
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8,347 |
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9,738 |
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10,231 |
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10,182 |
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9,647 |
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8,888 |
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9,097 |
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8,992 |
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Number of Sites- End of Period |
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US |
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14 |
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14 |
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14 |
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13 |
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13 |
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13 |
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13 |
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13 |
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13 |
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13 |
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11 |
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11 |
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11 |
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10 |
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10 |
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8 |
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8 |
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8 |
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Canada |
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6 |
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6 |
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6 |
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6 |
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6 |
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5 |
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5 |
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5 |
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5 |
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5 |
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5 |
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4 |
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4 |
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3 |
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3 |
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3 |
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3 |
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3 |
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Offshore |
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1 |
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1 |
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1 |
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1 |
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1 |
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1 |
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1 |
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1 |
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2 |
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3 |
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3 |
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3 |
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3 |
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3 |
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3 |
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3 |
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Company Total |
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20 |
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20 |
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21 |
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20 |
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20 |
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19 |
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19 |
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19 |
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19 |
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19 |
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18 |
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18 |
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18 |
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16 |
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16 |
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14 |
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14 |
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14 |
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Utilization % |
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US |
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60 |
% |
63 |
% |
65 |
% |
75 |
% |
66 |
% |
81 |
% |
82 |
% |
77 |
% |
76 |
% |
79 |
% |
78 |
% |
77 |
% |
71 |
% |
70 |
% |
75 |
% |
78 |
% |
69 |
% |
73 |
% | ||||||||||||||||||
Canada |
|
69 |
% |
65 |
% |
62 |
% |
58 |
% |
64 |
% |
68 |
% |
64 |
% |
63 |
% |
64 |
% |
65 |
% |
63 |
% |
69 |
% |
64 |
% |
60 |
% |
64 |
% |
70 |
% |
65 |
% |
68 |
% | ||||||||||||||||||
Offshore |
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n/a |
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n/a |
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0 |
% |
7 |
% |
4 |
% |
20 |
% |
25 |
% |
41 |
% |
56 |
% |
35 |
% |
56 |
% |
40 |
% |
43 |
% |
57 |
% |
48 |
% |
55 |
% |
57 |
% |
56 |
% | ||||||||||||||||||
Company Total |
|
63 |
% |
64 |
% |
57 |
% |
62 |
% |
62 |
% |
70 |
% |
70 |
% |
69 |
% |
70 |
% |
70 |
% |
71 |
% |
63 |
% |
60 |
% |
63 |
% |
64 |
% |
67 |
% |
63 |
% |
65 |
% |
*FTE (Full-Time Equivalent) is calculated by dividing agent hours paid during the period by available work hours. (i.e.- if there are 65 work days in a quarter, 520 paid hours would equal 1 FTE)
** Seats are pro-rated for the days the site was open or closed during the quarter.