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8-K - FORM 8-K DATED JULY 25, 2011 - Interactive Intelligence Group, Inc.form8-k.htm
Exhibit 99.1
 
Interactive Intelligence Reports 2011 Second-Quarter Operating Results
Revenues increase 34 percent; bookings increase 44 percent

INDIANAPOLIS, July 25, 2011 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced operating results for the three and six months ended June 30, 2011.

The company reported revenues of $52.0 million, an increase of 34 percent over the second quarter of 2010. Product revenues were up 34 percent, recurring revenues increased by 35 percent, and services revenues increased 30 percent compared to the same quarter last year.
 
The company reported operating income on a generally accepted accounting principles (GAAP) basis of $5.5 million for the 2011 second quarter, up 18 percent from $4.7 million in the same quarter last year. Non-GAAP* operating income was $7.3 million for the second quarter of 2011, up 29 percent from $5.7 million in the second quarter of 2010.

"We are executing on our primary strategic initiatives," said Dr. Donald E. Brown, Interactive Intelligence founder and CEO. "We are moving up-market with more sales to larger customers, rapidly increasing revenues from our cloud-based solutions, successfully expanding our presence internationally, performing well in our targeted vertical markets, and seeing increased interest in our process automation capability. With the soon-to-be-released major enhancement to our flagship Customer Interaction Center product, we are well positioned to continue competing effectively in the second half of the year."

GAAP net income was $3.8 million, with diluted earnings per share (EPS) of $0.19, compared to $2.5 million, or EPS of $0.13, for the second quarter of 2010. Net income on a non-GAAP basis was $6.3 million, with EPS of $0.32, compared to $5.0 million, or EPS of $0.27, for the same quarter last year.

Non-GAAP net income and EPS for the 2011 second quarter exclude purchase accounting adjustments of $496,000, or EPS of $0.03, charges for stock-based compensation of $1.3 million, or EPS of $0.06, and non-cash income tax expense of approximately $727,000, or EPS of $0.04. For the second quarter of 2010, non-GAAP net income and EPS exclude charges for stock-based compensation of $964,000, or EPS of $0.06, and non-cash income tax expense of $1.5 million, or EPS of $0.08.

Cash and investment balances as of June 30, 2011 increased to $94.4 million. The company has no debt.

First-half 2011 results included the following:
-  
Total revenues of $99.7 million, a 35 percent increase over revenues of $73.8 million in the first half of 2010.
-  
GAAP operating income of $10.4 million, up from $8.6 million for the first half of 2010.
-  
Non-GAAP operating income of $14.0 million, compared to $10.7 million for the first half of 2010.
-  
GAAP net income of $6.9 million, or EPS of $0.35, compared to $4.3 million, or EPS of $0.23, for the first half of 2010.
-  
Non-GAAP net income of $11.8 million, or EPS of $0.59, compared to $9.1 million, or EPS of $0.49, for the same period last year.

For the first six months of 2011, non-GAAP net income and EPS exclude charges for purchase accounting adjustment of $1.0 million, or EPS of $0.05, stock-based compensation of $2.6 million, or EPS of $0.13, and non-cash income tax expense of $1.3 million, or EPS of $0.06. For the first half of 2010, non-GAAP net income and EPS exclude charges for stock-based compensation of $2.0 million, or EPS of $0.11, and non-cash income tax expense of $2.8 million, or EPS of $0.15.

Additional highlights in the second quarter of 2011 include the following:
-  
Certification by Joint Interoperability Test Command (JITC) for U.S. federal government deployments.
-  
Announcement of the upcoming release of CIC 4.0.
-  
Named by the Indiana Chamber of Commerce as a Best Place to Work.
-  
Inclusion in Gartner’s Contact Center Infrastructure leaders quadrant.**

As previously announced on July 5, 2011, the company acquired CallTime Solutions, a partner in the Australia and New Zealand markets to expand sales, support and service capabilities for direct customers and resellers throughout the region.

Interactive Intelligence will host a conference call July 25 at 4:30 p.m. Eastern time (EDT) featuring Dr. Brown and the company’s CFO, Stephen R. Head. A live Q&A session will follow opening remarks.

To access the teleconference, please dial 1 877.324.1969 at least five minutes prior to the start of the call. Ask for the teleconference by the following name: "Interactive Intelligence second-quarter earnings call."

The teleconference will also be broadcast live on the company's investor relations' page at http://investors.inin.com. An archive of the teleconference will be posted following the call.

 
 

 
 
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

*Non-GAAP Measures
The non-GAAP measures shown in this release include revenue which was not recognized on a GAAP basis due to purchase accounting adjustments and exclude non-cash stock-based compensation expense for stock options, the amortization of certain intangible assets related to acquisitions by the company and non-cash income tax expense. Reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are included with the financial information included in this press release. These measures are not in accordance with, or an alternative for, GAAP and may be different from non-GAAP measures used by other companies. Stock-based compensation expense and amortization of intangibles related to acquisitions are non-cash and income tax expense is primarily non-cash. Management believes that the presentation of non-GAAP results, when shown in conjunction with corresponding GAAP measures, provides useful information to management and investors regarding financial and business trends related to the company's results of operations. Further, management believes that these non-GAAP measures improve management's and investors' ability to compare the company's financial performance with other companies in the technology industry. Because stock-based compensation expense, non-cash income tax expense amounts and amortization of intangibles related to acquisitions can vary significantly between companies, it is useful to compare results excluding these amounts. Management also uses financial statements that exclude stock-based compensation expense related to stock options, non-cash income tax amounts and amortization of intangibles related to acquisitions for its internal budgets.

**Gartner Inc., Magic Quadrant for Contact Center Infrastructure, Worldwide, Drew Kraus, Steve Blood, Geoff Johnson, June 27, 2011.

About Gartner’s Magic Quadrant
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Among  the factors that could cause actual results to differ materially are the following: rapid technological changes in the industry; the company's ability to maintain profitability; to manage successfully its growth; to manage successfully its increasingly complex third-party relationships resulting from the software and hardware components being licensed or sold with its solutions; to maintain successful relationships with certain suppliers which may be impacted by the competition in the technology industry; to maintain successful relationships with its current and any new partners; to maintain and improve its current products; to develop new products; to protect its proprietary rights adequately; to successfully integrate acquired businesses; and other factors described in the company's SEC filings, including the company's latest annual report on Form 10-K.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

ININ-G

Contacts:
Stephen R. Head
Chief Financial Officer
Interactive Intelligence
+1 317.715.8412
steve.head@inin.com

Christine Holley
Senior Director of Market Communications
Interactive Intelligence
+1 317.715.8220
christine.holley@inin.com

###

 
 

 
 
Interactive Intelligence Group, Inc.
Condensed Consolidated Statements of Income
(in thousands, except per share amounts)
Unaudited
 
                         
                         
   
Three Months Ended
   
Six Months Ended
 
   
June 30,
   
June 30,
 
   
2011
   
2010
   
2011
   
2010
 
Revenues:
                       
Product
  $ 24,495     $ 18,315     $ 45,261     $ 34,101  
Recurring
    22,043       16,322       42,789       32,247  
Services
    5,443       4,174       11,661       7,486  
Total revenues
    51,981       38,811       99,711       73,834  
Costs of revenues:
                               
Product
    6,392       5,502       12,588       10,301  
Recurring
    5,813       4,043       11,095       7,466  
Services
    3,919       2,144       7,631       4,318  
Amortization of intangible assets
    35       16       70       32  
Total cost of revenues
    16,159       11,705       31,384       22,117  
Gross profit
    35,822       27,106       68,327       51,717  
Operating expenses:
                               
Sales and marketing
    15,320       11,480       29,477       21,832  
Research and development
    8,714       6,945       16,861       13,370  
General and administrative
    6,024       4,013       11,119       7,849  
Amortization of intangible assets
    274       9       458       18  
Total operating expenses
    30,332       22,447       57,915       43,069  
Operating income
    5,490       4,659       10,412       8,648  
Other income (expense):
                               
Interest income, net
    92       67       135       109  
Other income (expense)
    256       (590 )     90       (1,365 )
Total other income (expense)
    348       (523 )     225       (1,256 )
Income before income taxes
    5,838       4,136       10,637       7,392  
Income tax expense
    2,011       1,680       3,715       3,068  
Net income
  $ 3,827     $ 2,456     $ 6,922     $ 4,324  
                                 
Net income per share:
                               
Basic
  $ 0.20     $ 0.14     $ 0.37     $ 0.25  
Diluted
    0.19       0.13       0.35       0.23  
                                 
Shares used to compute net income per share:
                         
Basic
    18,707       17,445       18,563       17,383  
Diluted
    19,933       18,772       19,860       18,740  

 
 

 

Interactive Intelligence Group, Inc.
Reconciliation of Supplemental Financial Information
(in thousands, except per share amounts)
Unaudited
                         
   
Three Months Ended
   
Six Months Ended
 
   
June 30,
   
June 30,
 
   
2011
   
2010
   
2011
   
2010
 
                         
Net income, as reported
  $ 3,827     $ 2,456     $ 6,922     $ 4,324  
Purchase accounting adjustments:
                               
Increase to revenues:
                               
 Recurring
    39       1       98       8  
 Services
    17       1       48       3  
Reduction of operating expenses:
                               
  Customer Relationships
    229       9       368       18  
 Technology
    35       16       70       32  
   Non-compete agreements
    45       -       90       -  
 Acquisition Costs
    131       -       332       -  
Total
    496       27       1,006       61  
Non-cash stock-based compensation expense:
                               
Cost of recurring revenues
    103       60       208       91  
Cost of services revenues
    11       3       36       51  
Sales and marketing
    433       318       825       642  
Research and development
    395       298       803       596  
General and administrative
    333       285       721       596  
Total
    1,275       964       2,593       1,976  
Non-cash income tax expense
    727       1,547       1,276       2,788  
Non-GAAP net income
  $ 6,325     $ 4,994     $ 11,797     $ 9,149  
                                 
Operating income, as reported
  $ 5,490     $ 4,659     $ 10,412     $ 8,648  
Purchase accounting adjustments
    496       27       1,006       61  
Non-cash stock-based compensation expense
    1,275       964       2,593       1,976  
Non-GAAP operating income
  $ 7,261     $ 5,650     $ 14,011     $ 10,685  
                                 
Diluted EPS, as reported
  $ 0.19     $ 0.13     $ 0.35     $ 0.23  
Purchase accounting adjustments
    0.03       0.00       0.05       0.00  
Non-cash stock-based compensation expense
    0.06       0.06       0.13       0.11  
Non-cash income tax expense
    0.04       0.08       0.06       0.15  
Non-GAAP diluted EPS
  $ 0.32     $ 0.27     $ 0.59     $ 0.49  

 
 

 
 
Interactive Intelligence Group, Inc.
Condensed Consolidated Balance Sheets
(in thousands)
             
             
   
June 30,
   
December 31,
 
   
2011
   
2010
 
   
(unaudited)
       
Assets
           
Current assets:
           
Cash and cash equivalents
  $ 29,049     $ 48,300  
Short-term investments
    40,668       37,582  
Accounts receivable, net
    44,716       36,130  
Deferred tax assets, net
    3,770       5,499  
Prepaid expenses
    9,389       7,456  
Other current assets
    3,849       4,989  
Total current assets
    131,441       139,956  
Long-term investments
    24,677       -  
Property and equipment, net
    13,314       10,336  
Deferred tax assets, net
    2,177       2,765  
Goodwill
    14,514       11,371  
Intangible assets, net
    13,169       11,001  
Other assets, net
    936       803  
Total assets
  $ 200,228     $ 176,232  
                 
Liabilities and Shareholders' Equity
               
Current liabilities:
               
Accounts payable and accrued liabilities
  $ 16,557     $ 16,364  
Accrued compensation and related expenses
    6,221       6,553  
Deferred product revenues
    5,446       3,350  
Deferred services revenues
    46,480       43,281  
Total current liabilities
    74,704       69,548  
Long-term deferred revenues
    10,212       7,420  
Other long-term liabilities
    370       -  
Total liabilities
    85,286       76,968  
                 
Shareholders' equity:
               
Preferred stock
    -       -  
Common stock
    187       182  
Additional paid-in-capital
    112,631       103,837  
Accumulated other comprehensive loss
    (333 )     (290 )
Retained earnings (accumulated deficit)
    2,457       (4,465 )
Total shareholders' equity
    114,942       99,264  
Total liabilities and shareholders' equity
  $ 200,228     $ 176,232  

 
 

 
 
Interactive Intelligence Group, Inc.
Condensed Consolidated Statements of Cash Flows
(in thousands)
(unaudited)
             
   
Six Months Ended
 
   
June 30,
 
   
2011
   
2010
 
             
Operating activities:
           
Net income
  $ 6,922     $ 4,324  
Adjustments to reconcile net income to net cash provided by operating activities:
               
Depreciation, amortization and other non-cash items
    3,080       2,133  
Stock-based compensation expense
    2,593       1,976  
Tax benefits from stock-based payment arrangements
    (1,240 )     (2,789 )
Deferred income tax
    1,517       (282 )
Accretion of investment income
    (1,660 )     (444 )
Changes in operating assets and liabilities:
               
Accounts receivable
    (7,470 )     3,699  
Prepaid expenses
    (1,646 )     (558 )
Other current assets
    1,296       (551 )
Other assets
    (133 )     (8 )
Accounts payable and accrued liabilities
    46       2,554  
Accrued compensation and related expenses
    (667 )     57  
Deferred product revenues
    2,128       (32 )
Deferred services revenues
    5,659       (2,128 )
Net cash provided by operating activities
    10,425       7,951  
                 
Investing activities:
               
Sales of available-for-sale investments
    40,279       7,300  
Purchases of available-for-sale investments
    (66,465 )     (27,078 )
Purchases of property and equipment
    (5,625 )     (2,042 )
Acquisition, net of cash
    (4,111 )     -  
Unrealized gain on investment
    40       -  
Net cash used in investing activities
    (35,882 )     (21,820 )
                 
Financing activities:
               
Proceeds from stock options exercised
    4,708       1,343  
Proceeds from issuance of common stock
    258       164  
Tax benefits from stock-based payment arrangements
    1,240       2,789  
Net cash provided by financing activities
    6,206       4,296  
                 
Net decrease in cash and cash equivalents
    (19,251 )     (9,573 )
Cash and cash equivalents, beginning of period
    48,300       48,497  
Cash and cash equivalents, end of period
  $ 29,049     $ 38,924  
                 
Cash paid during the period for:
               
Interest
  $ 2     $ 1  
Income taxes
    1,106       520  
                 
Other non-cash item:
               
Purchases of property and equipment payable at end of period
  $ 7     $ 247  

 
 

 
 
Condensed Consolidated Statements of Income - GAAP
                               
(in thousands, except per share amounts)
                                           
(unaudited)
                                               
   
2010
   
2011
 
      Q1       Q2       Q3       Q4    
Total
      Q1       Q2    
Total
 
                                                             
Revenues:
                                                           
Product
  $ 15,786     $ 18,315     $ 20,671     $ 25,045     $ 79,817     $ 20,766     $ 24,495     $ 45,261  
Recurring
    15,925       16,322       16,595       19,898       68,740       20,746       22,043       42,789  
Services
    3,312       4,174       4,565       5,707       17,758       6,218       5,443       11,661  
Total revenues
    35,023       38,811       41,831       50,650       166,315       47,730       51,981       99,711  
Costs of revenues:
                                                               
Product
    4,799       5,502       6,198       7,369       23,868       6,196       6,392       12,588  
Recurring
    3,423       4,043       4,302       5,223       16,991       5,282       5,813       11,095  
Services
    2,174       2,144       2,465       3,005       9,788       3,712       3,919       7,631  
Amortization of intangibles
    16       16       16       35       83       35       35       70  
Total cost of revenues
    10,412       11,705       12,981       15,632       50,730       15,225       16,159       31,384  
Gross profit
    24,611       27,106       28,850       35,018       115,585       32,505       35,822       68,327  
Operating expenses:
                                                               
Sales and marketing
    10,352       11,480       12,106       13,134       47,072       14,157       15,320       29,477  
Research and development
    6,425       6,945       7,193       7,786       28,349       8,147       8,714       16,861  
General and administrative
    3,836       4,013       3,935       4,800       16,584       5,095       6,024       11,119  
Amortization of intangibles
    9       9       9       184       211       184       274       458  
Total operating expenses
    20,622       22,447       23,243       25,904       92,216       27,583       30,332       57,915  
Operating income
    3,989       4,659       5,607       9,114       23,369       4,922       5,490       10,412  
Other income (expense):
                                                               
Interest income, net
    42       67       120       111       340       43       92       135  
Other income (expense)
    (775 )     (590 )     337       (118 )     (1,146 )     (166 )     256       90  
Total other income (expense)
    (733 )     (523 )     457       (7 )     (806 )     (123 )     348       225  
Income before income taxes
    3,256       4,136       6,064       9,107       22,563       4,799       5,838       10,637  
Income tax expense
    1,388       1,680       2,561       2,033       7,662       1,704       2,011       3,715  
Net income
  $ 1,868     $ 2,456     $ 3,503     $ 7,074     $ 14,901     $ 3,095     $ 3,827     $ 6,922  
                                                                 
Net income per share:
                                                               
Basic
  $ 0.11     $ 0.14     $ 0.20     $ 0.39     $ 0.85     $ 0.17     $ 0.20     $ 0.37  
Diluted
    0.10       0.13       0.19       0.37       0.79       0.16       0.19       0.35  
                                                                 
Shares used to compute net income per share:
                                                         
Basic
    17,320       17,445       17,524       17,956       17,563       18,417       18,707       18,563  
Diluted
    18,708       18,772       18,695       19,302       18,894       19,780       19,933       19,860  
                                                                 

 
 

 

Condensed Consolidated Statements of Income - Non-GAAP
                               
(in thousands, except per share amounts)
                                           
(unaudited)
                                               
   
2010
         
2011
 
      Q1       Q2       Q3       Q4    
Total
      Q1       Q2    
Total
 
                                                             
Revenues:
                                                           
Product
  $ 15,786     $ 18,315     $ 20,671     $ 25,045     $ 79,817     $ 20,766     $ 24,495     $ 45,261  
Recurring
    15,932       16,323       16,595       19,978       68,828       20,805       22,082       42,887  
Services
    3,314       4,175       4,566       5,707       17,762       6,249       5,460       11,709  
Total revenues
    35,032       38,813       41,832       50,730       166,407       47,820       52,037       99,857  
Costs of revenues:
                                                               
Product
    4,799       5,502       6,198       7,369       23,868       6,196       6,392       12,588  
Recurring
    3,392       3,983       4,234       5,155       16,764       5,177       5,710       10,887  
Services
    2,126       2,141       2,447       2,980       9,694       3,687       3,908       7,595  
Total cost of revenues
    10,317       11,626       12,879       15,504       50,326       15,060       16,010       31,070  
Gross profit
    24,715       27,187       28,953       35,226       116,081       32,760       36,027       68,787  
Operating expenses:
                                                               
Sales and marketing
    10,028       11,162       11,774       12,878       45,842       13,765       14,887       28,652  
Research and development
    6,127       6,647       6,908       7,489       27,171       7,739       8,319       16,058  
General and administrative
    3,525       3,728       3,609       4,383       15,245       4,506       5,560       10,066  
Total operating expenses
    19,680       21,537       22,291       24,750       88,258       26,010       28,766       54,776  
Operating income
    5,035       5,650       6,662       10,476       27,823       6,750       7,261       14,011  
Other income (expense):
                                                               
Interest income, net
    42       67       120       111       340       43       92       135  
Other income (expense)
    (775 )     (590 )     337       (118 )     (1,146 )     (166 )     256       90  
Total other income (expense)
    (733 )     (523 )     457       (7 )     (806 )     (123 )     348       225  
Income before income taxes
    4,302       5,127       7,119       10,469       27,017       6,627       7,609       14,236  
Income tax expense
    147       133       151       55       486       1,155       1,284       2,439  
Net income
  $ 4,155     $ 4,994     $ 6,968     $ 10,414     $ 26,531     $ 5,472     $ 6,325     $ 11,797  
                                                                 
Net income per share:
                                                               
Basic
  $ 0.24     $ 0.29     $ 0.40     $ 0.58     $ 1.51     $ 0.30     $ 0.34     $ 0.64  
Diluted
    0.22       0.27       0.37       0.54       1.40       0.28       0.32       0.59  
                                                                 
Shares used to compute net income per share:
                                                         
Basic
    17,320       17,445       17,524       17,956       17,563       18,417       18,707       18,563  
Diluted
    18,708       18,772       18,695       19,302       18,894       19,780       19,933       19,860  
                                                                 

 
 

 
 
Supplemental Data
                                               
(Dollars in thousands)
                                               
                                                 
   
2010
   
2011
 
      Q1       Q2       Q3       Q4    
Total
      Q1       Q2    
Total
 
Non-GAAP Adjustments:
                                                           
Purchase accounting adjustments:
                                                           
Increase to revenues:
                                                           
Recurring
  $ 7     $ 1     $ -     $ 80     $ 88     $ 59     $ 39     $ 98  
Services
    2       1       1       -       4       31       17       48  
                                                                 
Reduction of operating expenses:
                                                               
Customer relationships
    9       9       9       139       166       139       229       368  
Technology
    16       16       16       35       83       35       35       70  
Non-compete agreements
    -       -       -       45       45       45       45       90  
Acquisition costs
    -       -       -       89       89       201       131       332  
Total purchase accounting adjustments
  $ 34     $ 27     $ 26     $ 388     $ 475     $ 510     $ 496     $ 1,006  
                                                                 
Stock-based compensation expense:
                                                               
Costs of recurring revenues
  $ 31     $ 60     $ 68     $ 68     $ 227     $ 105     $ 103     $ 208  
Costs of services revenues
    48       3       18       25       94       25       11       36  
Sales and marketing
    324       318       332       256       1,230       392       433       825  
Research and development
    298       298       285       297       1,178       408       395       803  
General and administrative
    311       285       326       328       1,250       388       333       721  
Total
  $ 1,012     $ 964     $ 1,029     $ 974     $ 3,979     $ 1,318     $ 1,275     $ 2,593  
                                                                 
Non-cash income tax expense
  $ 1,241     $ 1,547     $ 2,410     $ 1,978     $ 7,176     $ 549     $ 727     $ 1,276  
                                                                 
Other Information:
                                                               
Margins (GAAP):
                                                               
Product
    69.6 %     70.0 %     70.0 %     70.6 %     70.1 %     70.2 %     73.9 %     72.2 %
Recurring
    78.5 %     75.2 %     74.1 %     73.8 %     75.3 %     74.5 %     73.6 %     74.1 %
Services
    34.4 %     48.6 %     46.0 %     47.3 %     44.9 %     40.3 %     28.0 %     34.6 %
Overall
    70.3 %     69.8 %     69.0 %     69.1 %     69.5 %     68.1 %     68.9 %     68.5 %
                                                                 
Year-over-year Revenue Growth (GAAP):
                                                               
Product
    20.7 %     10.6 %     32.5 %     38.5 %     26.0 %     31.5 %     33.7 %     32.7 %
Recurring
    18.8 %     23.2 %     15.7 %     34.4 %     23.2 %     30.3 %     35.1 %     32.7 %
Services
    10.7 %     35.0 %     41.6 %     91.3 %     44.5 %     87.7 %     30.4 %     55.8 %
Overall
    18.8 %     18.0 %     26.1 %     41.2 %     26.6 %     36.3 %     33.9 %     35.0 %
                                                                 
Orders:
                                                               
Over $1 million
    3       2       9       5       19       3       5       8  
Between $250,000 and $1 million
    11       18       16       26       71       24       27       51  
                                                                 
Number of new customers
    71       62       48       77       258       65       81       146  
                                                                 
Average new customer order:
                                                               
Overall
  $ 135     $ 178     $ 318     $ 225     $ 206     $ 275     $ 245     $ 256  
Cloud-based
    535       446       617       139       401       488       282       404