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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

Form 10-Q

x      Quarterly Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

for the quarterly period ended March 31, 2011

OR

o         Transition Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

for the transition period from                  to         

Commission file number: 001-34915

NETSPEND HOLDINGS, INC.

(Exact name of registrant as specified in its charter)

(512) 532-8200

(Registrant’s telephone number, including area code)

Indicate by check mark whether registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes  x  No  o

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).  Yes  o  No  o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).  Yes  o  No  x

The Registrant had 89,284,598 shares of common stock, par value $0.001 per share, outstanding as of May 12, 2011.

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PART I. FINANCIAL INFORMATION

Item 1. Unaudited Financial Statements

NetSpend Holdings, Inc.

Condensed Consolidated Balance Sheets

As of March 31, 2011 and December 31, 2010
(Unaudited)

 See accompanying notes to the unaudited condensed consolidated financial statements.

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NetSpend Holdings, Inc.

Condensed Consolidated Statements of Operations

For the Three Months Ended March 31, 2011 and 2010

(Unaudited)

See accompanying notes to the unaudited condensed consolidated financial statements.

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NetSpend Holdings, Inc.

Condensed Consolidated Statements of Cash Flows

For the Three Months Ended March 31, 2011 and 2010

(Unaudited)

See accompanying notes to the unaudited condensed consolidated financial statements.

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NetSpend Holdings, Inc.

Notes to Condensed Consolidated Financial Statements

(Unaudited)

Note 1: Organization and Business

Nature of Operations — NetSpend Holdings, Inc. (‘‘NetSpend’’ or the ‘‘Company’’), based in Austin, Texas, was formed as a Delaware corporation on February 18, 2004. It was formed in connection with the recapitalization of one of the Company’s current subsidiaries, NetSpend Corporation, which was founded in 1999. The Company operates in one reportable business segment to provide general purpose reloadable (‘‘GPR’’) prepaid debit cards and alternative financial service solutions to underbanked consumers in the United States. The Company’s products empower underbanked consumers to become ‘‘self-banked’’ by providing FDIC-insured depository accounts with a menu of pricing and features specifically tailored to their needs. The Company has built an extensive distribution and reload network comprised of financial service centers and other retail locations throughout the United States.

The Company is an agent of FDIC-insured depository institutions that serve as the issuers of the Company’s products. The Company has agreements with Meta Payment Systems (“MetaBank”), a division of Meta Financial Group, Inter National Bank, U.S. Bank, Sun Trust Bank and The Bancorp Bank (collectively, the ‘‘issuing banks’’) whereby the issuing banks issue MasterCard International (‘‘MasterCard’’) or Visa USA, Inc. (‘‘Visa’’) branded cards to customers. The Company’s products may be used to purchase goods and services wherever MasterCard and Visa are accepted or to withdraw cash via automatic teller machines (‘‘ATMs’’).

The Company’s common stock trades on the Nasdaq stock market under the symbol “NTSP”.

Basis of Presentation — The accompanying unaudited condensed consolidated financial statements of NetSpend and its subsidiaries do not include all information and footnotes necessary for a fair presentation of financial position, results of operations and cash flows in conformity with accounting principles generally accepted in the United States of America (‘‘U.S. GAAP’’). The Company’s significant accounting policies are disclosed in the notes to the audited consolidated financial statements included in the Company’s annual report. Therefore, the condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto contained in the Company’s Audited Consolidated Financial Statements for the year ended December 31, 2010 included in the Company’s Annual Report on Form 10-K filed with the Securities and Exchange Commission (“SEC”) on March 2, 2011.

In the opinion of management, the accompanying condensed consolidated financial statements reflect all adjustments of a normal, recurring nature considered necessary to be fairly stated.

Use of Estimates — The preparation of financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions about future events. These estimates and assumptions affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities as of the date of the financial statements and reported amounts of revenues and expenses during the reporting period. These accounting estimates reflect the best judgment of management. Actual results could significantly differ from management’s estimates and judgments.

Significant Concentrations — Financial instruments that potentially expose the Company to concentrations of credit risk consist primarily of cash and cash equivalents and accounts receivable. A significant portion of the Company’s cash is deposited in cash and money market funds at large depository institutions. The Company has not experienced any losses on its deposits. Accounts receivable as of March 31, 2011 and December 31, 2010 are primarily receivables due from cardholders for service fees and for interchange revenues due from card associations related to merchant point of sale transactions.

Cardholder funds and deposits related to the Company’s products are held at FDIC insured issuing banks for the benefit of the cardholders. The Company currently has agreements with five issuing banks; however, MetaBank holds a majority of cardholder funds. In September 2010, the Company amended its agreement with Inter National Bank pursuant to which the Company agreed to transition its cards issued by Inter National Bank to another bank on or prior to July 2011, at which time Inter National Bank would cease serving as one of the Company’s issuing banks. In May 2011, the Company further amended its agreement with Inter National Bank to extend the date by which it agreed to transition its cards issued by Inter National Bank from July 2011 to September 2011.  The failure of any of the Company’s issuing banks could have a material adverse effect on the Company’s business.

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NetSpend Holdings, Inc.

Notes to Condensed Consolidated Financial Statements

(Unaudited)

Interchange revenue, which is recorded net of sponsorship, licensing and processing fees charged by the card associations and network organizations for services they provide in processing purchase transactions routed through their networks, represented approximately 24.4% and 21.9% of the Company’s revenues during the three months ended March 31, 2011 and 2010, respectively.  The amounts of these fees are currently fixed by the card associations and network organizations in their sole discretion.

During each of the three months ended March 31, 2011 and 2010, the Company derived more than one-third of its revenues from GPR cards sold through one of its third-party distributors, ACE Cash Express, Inc. (‘‘ACE’’). The Company’s current distribution agreement with ACE is effective through March 2016.

Note 2: Immaterial Error Correction

During the quarter ended March 31, 2011, management identified an error related to the accounting for excess tax benefits associated with the exercise of certain incentive stock options in conjunction with the Company’s initial public offering during the three months ended December 31, 2010. Management does not consider the error to be material to prior period financial statements and the correction of the error does not impact the Condensed Consolidated Statements of Operations or the Condensed Consolidated Statements of Cash Flows contained in this Form 10-Q. The Company has reduced retained earnings and increased additional paid-in capital by approximately $1.0 million to correct this immaterial error on the Condensed Consolidated Balance Sheet as of December 31, 2010 contained in this Quarterly Report on Form 10-Q. The Company will revise its Statements of Operations, Changes in Stockholders’ Equity and Cash Flows for the year ended December 31, 2010, and the Statement of Operations for the three months ended December 31, 2010, to reflect this correction in future filings that contain such financial statements, including the Company’s Annual Report on Form 10-K for the year ended December 31, 2011. The adjustments will increase previously reported income tax expense and decrease the previously reported net income for 2010 and for the fourth quarter of 2010 by approximately $1.0 million.

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NetSpend Holdings, Inc.

Notes to Condensed Consolidated Financial Statements

(Unaudited)

Note 3: Other Financial Data

Compensating Balances and Restricted Cash — The Company has established compensating balances at its issuing banks to offset overdrawn cardholder accounts. Some of these compensating balance accounts are included in the Company’s Condensed Consolidated Balance Sheets as cash and cash equivalents because there are no legal or contractual restrictions over deposits in these accounts.  As of March 31, 2011 and December 31, 2010 these compensating balances totaled $0.5 million and $0.3 million, respectively.

Restricted cash is cash with statutory or contractual restrictions that prevent it from being used in the Company’s operations. Restricted cash is classified in other non-current assets on the Company’s Condensed Consolidated Balance Sheets. The Company had restricted cash of $0.6 million and $0.8 million as of March 31, 2011 and December 31, 2010, respectively.

Cardholders’ Reserve — The Company is exposed to transaction losses due to cardholder fraud and other losses resulting from cardholder activity, and losses due to non-performance of third parties. The Company establishes a cardholders’ reserve for estimated losses arising from processing customer transactions, debit card overdrafts, chargebacks for unauthorized card use, and merchant-related chargebacks due to non-delivery of goods or services. These reserves are established based upon historical loss and recovery rates, and cardholder activity for which specific losses can be identified. The cardholders’ reserve was approximately $5.2 million and $4.8 million as of March 31, 2011 and December 31, 2010, respectively. The provision for cardholder losses is included in direct operating costs in the Condensed Consolidated Statements of Operations.

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NetSpend Holdings, Inc.
Notes to Condensed Consolidated Financial Statements
(Unaudited)

Establishing the reserve for transaction losses is an inherently uncertain process, and ultimate losses may vary from the current estimate. The Company regularly updates its reserve estimate as new facts become known and events occur that may impact the settlement or recovery of losses.

Note 4:  Investments

In 2010, the Company purchased 150,000 shares of the common stock of Meta Financial Group, the holding company of MetaBank, one of the Company’s issuing banks, for the purchase price of $3.2 million. The investment in Meta Financial Group is an available-for-sale security and is included in the Condensed Consolidated Balance Sheets as a long-term investment.

As of March 31, 2011, the fair value of the Company’s investment in Meta Financial Group was $2.5 million, which is $0.7 million, or 21.9%, below the initial purchase price. The fair value of the investment declined significantly below its initial purchase price in October 2010 when Meta Financial Group publicly disclosed a supervisory directive issued by the Office of Thrift Supervision (“OTS”), which required MetaBank to discontinue offering certain of its products, including its iAdvance product and required MetaBank to obtain prior written approval to, among other things, enter into any new third party agreements concerning any credit or deposit (including prepaid access), or materially amend any such existing agreements or publicly announce any new third party relationship agreements or material amendments to existing agreements.

The OTS has not yet issued its final report or orders to MetaBank. As the full extent of the impact of the OTS final report on MetaBank’s earnings and subsequent market response is currently unknown, the Company has not assessed that the decline in Meta Financial Group’s share price is other-than-temporary. The Company has recorded the related unrealized losses in accumulated other comprehensive losses in the Condensed Consolidated Balance Sheets and will continue to assess the investment’s impairment on a quarterly basis to determine whether any changes in facts or circumstances indicate that the impairment is other-than-temporary in nature. If the Company determines that the impairment is no longer temporary, the Company will realize the current unrealized losses in its Condensed Consolidated Statement of Operations.

Note 5: Property and Equipment

Property and equipment consisted of the following as of March 31, 2011 and December 31, 2010:

Property and equipment are assessed for impairment whenever events or circumstances indicate the carrying value of an asset group may not be fully recoverable by comparing the carrying value to total future undiscounted cash flows. Impairment is recorded for long-lived assets equal to the excess of the carrying

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NetSpend Holdings, Inc.
Notes to Condensed Consolidated Financial Statements
(Unaudited)

amount of the asset group over its estimated fair value. During the three months ended March 31, 2011, there were no events or circumstances indicating that the Company’s long-lived assets were impaired.

Depreciation expense for the three months ended March 31, 2011 and 2010 was approximately $2.8 million and $2.0 million, respectively.

Note 6: Intangible Assets

Intangible assets consisted of the following as of March 31, 2011 and December 31, 2010:

Amortization expense for the three months ended March 31, 2011 and 2010 was $0.9 million and $0.8 million, respectively.

Note 7: Accrued Expenses

Accrued expenses as of March 31, 2011 and December 31, 2010 consisted of the following:

Note 8: Debt

As of March 31, 2011, the Company’s outstanding debt included $1.0 million of short-term borrowings associated with a capital lease entered into for software licenses and $58.5 million of long-term borrowings under a revolving credit facility with Sun Trust Bank as administrative agent.  Outstanding balances under the Company’s revolving credit facility are scheduled to mature in September 2015. During the three months ended March 31, 2011, the $58.5 million of balances under the revolving credit facility bore a weighted average interest rate of 2.8%.

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NetSpend Holdings, Inc.

Notes to Condensed Consolidated Financial Statements

(Unaudited)

Note 9: Fair Value of Assets and Liabilities

Fair value is defined in U.S. GAAP as the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining the fair value for applicable assets and liabilities, the Company considers the principal or most advantageous market in which it would transact and considers assumptions market participants would use when pricing the asset or liability, such as inherent risk, transfer restriction, and risk of nonperformance.

The Company’s financial instruments include cash, cash equivalents, accounts receivable, accounts payable, long-term investments and current and non-current borrowings. As of March 31, 2011 and December 31, 2010, the fair values of cash, cash equivalents, accounts receivable and accounts payable approximated carrying values because of the short-term nature of these instruments. As of March 31, 2011 and December 31, 2010 the long-term investment was recorded at its fair value based on a quoted price in an active market.

As of March 31, 2011 and December 31, 2010, the fair value of the Company’s outstanding borrowings under its revolving credit agreement approximated its carrying value based on prevailing market rates for borrowings with similar ratings and maturities.

Note 10: Stockholders’ Equity

Treasury stock is accounted for under the cost method and is included as a component of stockholders’ equity.  During the three months ended March 31, 2010, the Company repurchased 1,500,000 shares of its common stock for $5.7 million.

Certain of the CEO’s stock options contain rights to dividend equivalents.  The dividend equivalents are paid when the underlying options vest.  The Company paid $0.4 million and $0.2 million in dividend equivalents during the three months ended March 31, 2011 and 2010, respectively.

Note 11: Share Based Payment

In February 2011, the Company granted 1.4 million options with a fair value of $10.6 million to employees and issued less than 0.1 million shares of restricted stock with a fair value of $0.2 million to members of the Board of Directors under the Amended and Restated NetSpend Holdings, Inc. 2004 Equity Incentive Plan.  The options vest in four equal annual installments on each of the four anniversaries of the grant date.  The restricted stock vests upon the first anniversary of the grant date.  Compensation expense is recognized on a straight-line basis over the requisite service period, net of estimated forfeitures.

The following table summarizes the assumptions used to value options issued for the three months ended March 31, 2011:

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NetSpend Holdings, Inc.

Notes to Condensed Consolidated Financial Statements

(Unaudited)

Note 12:  Comprehensive Income

The Company’s comprehensive income is included as a component of stockholders’ equity and is composed of net income and unrealized gains and losses on investments designated as available-for-sale. As of March 31, 2011, the Company had an unrealized loss of $0.7 million, net of tax, related to the difference between the fair value of the long-term investment of $2.5 million on March 31, 2011 and the $3.2 million purchase price.

The following table presents the calculation of comprehensive income:

Note 13: Earnings Per Share

Basic earnings per common share is calculated by dividing net income  available to common stockholders by the number of weighted average common shares issued and outstanding for the period.  The Company calculates basic and diluted earnings per share using the treasury stock method, the if-converted method and the two-class method, as applicable.

Upon completion of the Company’s initial public offering in October 2010, all shares of class A common stock were reclassified as common stock. In addition, promptly following the Company’s initial public offering, all shares of the Company’s class B common stock were transferred to members of Skylight Holdings I, LLC, which had the effect of converting all shares of the Company’s outstanding class B common stock into shares of common stock on a one-for-one basis.  As a result of this conversion, only one class of common stock existed during the three months ended March 31, 2011.

Certain of the CEO’s stock options contain rights to dividend equivalents.  The options with dividend equivalent rights are considered participating securities to the extent that the options have vested.  In calculating basic earnings per share using the two-class method, earnings available to participating securities are excluded from net income available to common shareholders.

Diluted earnings per common share is calculated by dividing net income available to common stockholders by the weighted average number of common shares issued and outstanding for the period plus amounts representing the dilutive effect of stock options, warrants and restricted stock, as applicable. The Company calculates dilutive potential common shares using the treasury stock method, which assumes that the Company will use proceeds from the exercise of stock options and warrants to repurchase shares of common stock to hold in its treasury stock reserves.

During the three months ended March 31, 2011 and 2010, the potential dilutive effect of 1.3 million and 8.5 million stock options, respectively, were excluded from the computation of diluted weighted average shares outstanding because they were anti-dilutive.  These excluded options could potentially dilute earnings per share in the future.

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NetSpend Holdings, Inc.
Notes to Condensed Consolidated Financial Statements
(Unaudited)

The following is a reconciliation of the numerator (net income) and the denominator (weighted average number of common shares) used in the calculation of basic and diluted earnings per share for the three months ended March 31, 2011 and 2010:

Note 14: Commitments and Contingencies

Operating Leases

The Company has commitments under operating lease agreements, principally a commitment for office space which extends through November 2011. Rent expense was $0.4 million for both the three months ended March 31, 2011 and 2010. During the three months ended March 31, 2011, the Company executed a lease for office space in Atlanta, Georgia.  The new lease, which extends through February 2012, will add an additional $0.3 million of expense in 2011 and $0.1 million of additional expense in 2012.

Service Agreements

The Company has agreements with various third-party vendors to provide card issuance services, card processing services, internet data center services, and other consulting services. The remaining term of the agreements range from one to four years in length and require monthly payments.  During the three months ended March 31, 2011, there were no material changes to the Company’s future minimum commitments under its service agreements.

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NetSpend Holdings, Inc.
Notes to Condensed Consolidated Financial Statements
(Unaudited)

Guarantees

A significant portion of the Company’s business is conducted through retailers that provide load and reload services to cardholders at their retail locations. Members of the Company’s distribution and reload network collect cardholders’ funds and remit them by electronic transfer directly to the issuing banks for deposit in the cardholder accounts. The Company does not take possession of cardholders’ funds at any time during the settlement process. The Company’s issuing banks typically receive cardholders’ funds no earlier than three business days after they are collected by the retailer. If any retailer fails to remit cardholders’ funds to the Company’s issuing banks, the Company typically reimburses the issuing banks for such funds. The Company manages the settlement risk associated with this process through a formalized set of credit standards, limiting load volumes for certain retailers, requiring certain retailers to maintain deposits on account, and by typically maintaining a right of offset of cardholders’ funds against commissions payable to retailers. The Company has not experienced any significant historical losses associated with settlement failures, and has not recorded a settlement guarantee liability as of March 31, 2011 or December 31, 2010. As of March 31, 2011 and December 31, 2010, the Company’s estimated gross settlement exposure was $10.6 million and $13.9 million, respectively.

Cardholders can incur charges in excess of the funds available in their card accounts, and are liable for the resulting overdrawn account balance. While the Company generally declines authorization attempts for amounts that exceed the available balance in a cardholder’s account, the application of card association and network organization rules and regulations, the timing of the settlement of transactions and the assessment of subscription, maintenance or other fees, among other things, can result in overdrawn card accounts. The Company also provides, as a courtesy and at its discretion, certain cardholders with a “cushion” which allows them to overdraw their card accounts. In addition, eligible cardholders may enroll in the issuing banks’ overdraft protection programs pursuant to which the issuing banks fund transactions up to $1.0 million that exceed the available balance in the cardholders’ card accounts. The Company is responsible to the issuing banks for any losses associated with these overdrawn account balances. As of March 31, 2011 and December 31, 2010, the Company’s reserves intended to cover the risk that it may not recover cardholders’ overdrawn account balances were $5.2 million and $4.8 million, respectively. As of March 31, 2011 and December 31, 2010, cardholders’ overdrawn account balances totaled $7.6 million and $6.9 million, respectively.

Alexsam Litigation

On October 24, 2007, Alexsam, Inc. filed suit against the Company in the District Court of Travis County, Texas, 419th Judicial District, asserting breach of a license agreement entered into between the Company and Alexsam in 2004 and seeking monetary damages, attorneys’ fees, costs and interest.  The license agreement was entered into by the parties following Alexsam’s assertion and subsequent dismissal without prejudice of a claim of patent infringement filed by Alexsam against the Company in 2003. The Company has asserted counterclaims against Alexsam for breach of contract. In April 2010, the Company filed a motion for summary judgment, and following a hearing, the court denied the motion without substantive comment. In October 2010, Alexsam filed an amended petition, which added a claim by Alexsam that NetSpend fraudulently induced Alexsam to give up its prior patent infringement claims against NetSpend and enter into the license agreement.  In November 2010, the Company removed the case to the United States District Court for the Western District of Texas.  On January 7, 2011, the federal court remanded the case back to the Travis County District Court for the 419th Judicial District for further proceedings.  In February 2011, the Company filed a motion for partial summary judgment on Alexsam’s fraudulent inducement claim.  Following a hearing, the court denied the motion.  Trial is scheduled to begin in October 2011.  The Company plans to vigorously contest Alexsam’s claims, including Alexsam’s newly asserted claims, and to vigorously pursue its own claims.

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NetSpend Holdings, Inc.
Notes to Condensed Consolidated Financial Statements
(Unaudited)

Katz Settlement

In 2008, the Company received a letter from Ronald A. Katz Technology Licensing, L.P. (“RAKTL”), which contained an offer for the Company to acquire a license under the RAKTL portfolio of patents. In March 2010, the Company recorded a $4.0 million contingent loss as a result of substantive discussions and negotiations it held with RAKTL in early 2010. In July 2010, the Company and RAKTL reached an agreement on the matter. In accordance with the agreement, the Company paid RAKTL a total of $3.5 million in exchange for the Company’s release from potential infringement liability related to the Company’s possible use of RAKTL patents. As part of the agreement, the Company also acquired a non-exclusive license related to certain pending RAKTL patents. The initial $4.0 million contingent loss is recorded in other losses on the Condensed Consolidated Statement of Operations for the three months ended March 31, 2010.  In July 2010, the initial $4.0 million contingent loss was reversed and a $3.5 million loss was recorded in other losses on the Condensed Consolidated Statement of Operations.

Note 15: Related Party Transactions

ACE

JLL Partners Fund IV, LP and JLL Partners Fund V, LP (collectively “the JLL Funds”) own approximately 97% of ACE Cash Express, Inc. (“ACE”), the Company’s largest distributor. The JLL Funds beneficially own more than five percent of the Company’s outstanding common stock. The Company incurred expenses from transactions with ACE of $11.4 million and $8.8 million for the three months ended March 31, 2011 and 2010, respectively. Although revenues generated from cardholders acquired at ACE locations represent more than one-third of the Company’s revenues in the three months ended March 31, 2011 and March 31, 2010, respectively, the portion of those revenues earned from transactions directly with ACE were $1.5 million and $1.2 million for the three months ended March 31, 2011 and 2010, respectively. At March 31, 2011 and December 31, 2010, $4.2 million and $2.8 million, respectively, was payable to ACE.

Sutherland

Oak Investment Partners X, LP and Oak X Affiliates Fund, LP (collectively “Oak”) own in excess of 10% of Sutherland Global Services, Inc. (“Sutherland”), one of the Company’s external customer service providers. Oak is a beneficial owner of more than five percent of the Company’s outstanding common stock. The Company incurred expenses from transactions with Sutherland of $2.5 million and $1.6 million during the three months ended March 31, 2011 and 2010, respectively. At March 31, 2011 and December 31, 2010, $0.8 million and $0.6 million, respectively, was payable to Sutherland.

Vesta

Oak owns in excess of 10% of Vesta Corporation (“Vesta”), one of the Company’s vendors. Oak is a beneficial owner of more than five percent of the Company’s outstanding common stock. The Company incurred expenses from transactions with Vesta of $0.2 million during the three months ended March 31, 2011.  Additionally, the Company earned revenues from transactions with Vesta of $0.2 million during the three months ended March 31, 2011.  The Company incurred no expenses and earned no revenues from transactions with Vesta during the three months ended March 31, 2010.

Birardi

During the three months ended March 31, 2011 and 2010, the Company incurred expenses of less than $0.1 million and $0.1 million, respectively, for charges related to the use, by the Company’s CEO, of an airplane owned by Birardi Investments, LLC (“Birardi”).  Birardi is an airplane leasing company that is partially owned by the CEO.

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NetSpend Holdings, Inc.
Notes to Condensed Consolidated Financial Statements
(Unaudited)

Note 16: Subsequent Events

In May 2011, the Company amended its agreement with Inter National Bank to extend the date by which the Company agreed to transition its cards issued by Inter National Bank to another bank from July 2011 to September 2011.

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ITEM 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

This Quarterly Report on Form 10-Q and the documents incorporated into this Quarterly Report on Form 10-Q by reference contain forward-looking statements that are based on our current expectations, assumptions, estimates and projections about our company and our industry. The forward-looking statements are subject to various risks and uncertainties. Generally, these forward-looking statements can be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “will,” “project,” “seek,” “should,” “may,” “could,” “would,” “plans,” “predicts,” “potential” and similar expressions, as well as other words or expressions referencing future events, conditions or circumstances. Those statements include, among other things, the discussions of our business strategy and expectations concerning our market position, future operations, financial position, revenue, costs, prospects, margins, profitability, liquidity and capital resources, as well as management’s plans and objectives. We caution you that reliance on any forward-looking statement involves risks and uncertainties and that although we believe that the assumptions on which our forward-looking statements are based are reasonable, any of those assumptions could prove to be inaccurate, and, as a result, the forward-looking statements based on those assumptions could be materially incorrect. These factors include but are not limited to:

·                  increasing competition in the prepaid debit card industry;

·                  our dependence on a limited number of retail distributors of our products;

·                  exposure to cardholder and other losses;

·                  our reliance on our relationships with our issuing banks;

·                  regulatory, legislative and judicial developments in our operations area;

·                  changes in regulations impacting interchange fees;

·                  changes in card association or network organization rules;

·                  our ability to protect against unauthorized disclosure of cardholder data;

·                  fluctuations in customer retention rates;

·                  general economic conditions;

·                  our ability to promote our brand;

·                  our reliance on outsourced customer service providers; and

·                  our ability to protect our intellectual property rights.

These and other factors are more fully discussed in “Risk Factors” and elsewhere in our Annual Report on Form 10-K for the year ended December 31, 2010. In light of these and other uncertainties,you should not conclude that we will necessarily achieve any plans, objectives or projected financial results referred to in any of the forward-looking statements. Except as required by law, we do not intend to update any of these forward-looking statements to reflect future events or circumstances.

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The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our condensed consolidated financial statements and related notes included elsewhere in this Quarterly Report on Form 10-Q and our audited consolidated financial statements and related notes to audited consolidated financial statements  included in our Annual Report on Form 10-K for the year ended December 31, 2010. In this Quarterly Report, unless otherwise specified, “NetSpend,” “we,” “us,” and “our” refer to NetSpend Holdings, Inc. and its consolidated subsidiaries.

Overview

NetSpend is a leading provider of general-purpose reloadable prepaid debit cards, or GPR cards, and related alternative financial services to underbanked consumers in the United States. We empower underbanked consumers by providing innovative and affordable financial products and services tailored to meet their particular financial services needs and preferences in a manner that traditional banking institutions have historically not met. In addition, our products and services provide our retail distributors an opportunity to enhance their customer relationships and generate incremental, ongoing revenue streams.

We have built an extensive and diverse distribution and reload network in the United States to support the marketing and ongoing use of our GPR cards. We market our cards through multiple channels, including retail distributors, direct-to-consumer and online marketing programs, and corporate employers as an alternative method of wage payment for their employees. Beginning in 2008, we decided to focus primarily on our GPR cards, and we ceased marketing gift cards entirely as of August 21, 2010.

We have developed a proprietary, fully-integrated operational and technology platform. Our in-house platform is end-to-end in that it encompasses the critical functions required for us to acquire cardholders, process transactions, maintain account-level data, communicate with cardholders, manage risk, ensure regulatory compliance and connect to our issuing banks and distributors. These integrated capabilities allow us to customize our products and services for different markets, distribution channels and customer segments. Further, by processing transactions on our own platform, we gain unique and extensive insight into the attitudes, characteristics and purchasing behavior of underbanked consumers.

We have agreements with FDIC-insured depository institutions that serve as the issuers of our GPR cards. Our cardholders may use their GPR cards to make purchase transactions at any merchant that participates in the MasterCard, Visa or PULSE networks and to withdraw funds from participating ATMs. MetaBank holds the majority of our cardholder funds. In January 2010, we acquired approximately 4.9% of the outstanding equity interests in Meta Financial Group, Inc., MetaBank’s holding company.

Our operating company, predecessor, and current subsidiary, NetSpend Corporation, was incorporated in Texas in 1999. In May 2004, Oak Investment Partners acquired a controlling equity interest in NetSpend Corporation through a recapitalization transaction pursuant to which we, as a newly-formed holding company incorporated in Delaware, acquired all of the capital stock of NetSpend Corporation. In 2008, we acquired Skylight Financial, Inc., or Skylight, a payroll card provider, in a stock-for-stock merger.

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Recent Developments

Issuing Bank Diversification

We are pursuing a bank diversification strategy pursuant to which we intend to diversify our cards among at least three issuing banks. We are focused on doing so in a manner that balances our diversification strategy with the protection of existing cardholder and direct deposit relationships and other operational considerations. In furtherance of this strategy, in January 2011, we entered into an agreement with The Bancorp Bank pursuant to which The Bancorp Bank will serve as a new issuing bank for our new and existing card programs. The Bancorp Bank began issuing our cards on a limited basis in April 2011 and we are working diligently with The Bancorp Bank on a more extensive rollout. We are also continuing our discussions with other prospective issuing banks.

In May 2011, we amended our agreement with Inter National Bank to extend the date by which we agreed to transition our cards issued by Inter National Bank to another bank from July 2011 to September 2011.

Key Business Metrics

As a leading provider of GPR cards and related alternative financial services to underbanked consumers, we evaluate a number of business metrics to monitor our performance and manage our business. We believe the following metrics are the primary indicators of our performance.

Number of Active Cards with Direct Deposit — represents the number of our active cards that have had a direct deposit load within the previous 90 days.  We had 834,000 and 611,000 direct deposit active cards as of March 31, 2011 and 2010, respectively.

Percentage of Active Cards with Direct Deposit — represents the percentage of our active cards that have had a direct deposit load within the previous 90 days. The percentage of our active cards that were direct deposit active cards as of March 31, 2011 and 2010 was 37.0% and 29.4%, respectively.

Gross Dollar Volume (“GDV”) — represents the total dollar volume of debit transactions and cash withdrawals made using our GPR cards. Our gross dollar volume was $3.2 billion and $2.6 billion for the three months ended March 31, 2011 and 2010, respectively. Approximately 75.2 % and 67.7% of the gross dollar volume for the three months ended March 31, 2011 and 2010, respectively, was made using active cards with direct deposit.

Number of Active Cards — represents the total number of our GPR cards that have had a PIN-, or signature-based purchase transaction, a load transaction at a retailer location or an ATM withdrawal within the previous 90 days. We had approximately 2.3 million and 2.1 million active cards as of March 31, 2011 and 2010, respectively.

Operating Revenues

Our operating revenues primarily consist of compensation for the services we provide to our issuing banks resulting from service fees and interchange revenue.

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Cardholders are charged fees in connection with the products and services provided, as follows:

·                  Transactions — Cardholders are typically charged a fee for each PIN and signature-based purchase transaction made using their GPR cards, unless the cardholder is on a monthly or annual service plan, in which case the cardholder is instead charged a monthly or annual subscription fee, as applicable. Cardholders are also charged fees for ATM withdrawals and other transactions conducted at ATMs.

·                  Customer Service and Maintenance — Cardholders are typically charged fees for balance inquiries made through the Company’s customer service. Cardholders are also charged a monthly maintenance fee after a specified period of inactivity.

·                  Additional Products and Services — Cardholders are charged fees associated with additional products and services offered in connection with certain of our GPR cards, including overdraft protection through our issuing banks, a variety of bill payment options, custom card designs, and card-to-card transfers of funds through our customer service.

·                  Other — Cardholders are charged fees in connection with the activation of our GPR cards and gift cards at retailers.  We ceased marketing gift cards in August 2010.

Our operating revenues also include fees charged to retail distributors in connection with the reload of our GPR cards at retailers and interest earned, if any, on cardholder funds maintained at one of our issuing banks. Under our current arrangement with such issuing bank, we would only be entitled to receive interest on cardholder funds if market interest rates rose significantly above current levels.

We earn interchange revenues from a portion of the interchange fees remitted by merchants when cardholders make purchase transactions using our prepaid debit cards. Interchange revenues are fixed by the card associations and network organizations. Interchange revenues are recognized net of sponsorship, licensing and processing fees charged by the card associations and network organizations for services they provide in processing purchase transactions routed through their networks.

Our quarterly operating revenues fluctuate as a result of certain seasonal factors affecting our GDV and the number of our active cards. For example, the most significant increases in the number of our active cards and our GDV typically occur in the first fiscal quarter as a result of consumers acquiring new cards and loading federal tax refunds onto their cards during tax season.

Operating Expenses

We classify our operating expenses into the following categories:

Direct Operating Costs — Direct operating costs consist primarily of the commissions we pay to members of our distribution and reload network for their services, ATM processing fees, card supply costs, cardholder and other losses related to our card programs, customer verification costs, customer service costs and fees paid to our issuing banks. These costs are driven by transaction volumes and the number of active cards.

Salaries, Benefits and Other Personnel Costs — Salaries, benefits, and other personnel costs consist of the compensation costs associated with our employees, including base salaries, benefits, bonus compensation and stock-based compensation. This excludes any personnel costs associated with customer service, which are included in direct operating costs.

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Advertising, Marketing and Promotion Costs — Advertising, marketing, and promotion costs primarily consist of the costs of marketing programs including direct-to-consumer and internet advertising to potential cardholders, promotional events run in conjunction with our distributors, conferences, trade shows and marketing materials.

Other General and Administrative Costs — Other general and administrative costs primarily consist of costs for legal, accounting, information technology, travel, facility and other corporate expenses.

Depreciation and Amortization — Depreciation and amortization consists of depreciation of our long-lived assets and amortization of finite-lived intangibles.

Other Income (Expense)

Other income (expense) primarily consists of interest income and interest expense. Interest income represents interest we receive on our cash and cash equivalents. Interest expense is associated with our long-term debt and capital leases.

Income Tax Expense

Income tax expense primarily consists of corporate income taxes related to profits resulting from our ongoing operations.

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Condensed Consolidated Statements of Operations Data (unaudited)

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Consolidated Statements of Operations Data as a Percentage of Total Revenues (unaudited)

Comparison of Three Months Ended March 31, 2011 and 2010 (unaudited)

Operating Revenues

Operating Revenues — Our operating revenues totaled $80.8 million in the three months ended March 31, 2011, an increase of $11.2 million, or 16.2%, from the comparable period in 2010. Service fee revenue represented approximately 75.6% of our revenue for the three months ended March 31, 2011 with the balance of our revenue consisting of interchange. Service fee revenue increased $6.7 million, or 12.4%, from $54.3 million in the three months ended March 31, 2010 to $61.0 million in the comparable period in 2011. The increase in service fee revenue was substantially driven by a 36.5% increase in our direct deposit customer base, and to a lesser extent, an 8.5% increase in the number of active cards outstanding.

Interchange revenue represented approximately 24.4% of our operating revenues for the three months ended March 31, 2011. Interchange revenue increased $4.4 million, or 29.5%, from $15.3 million in the three months ended March 31, 2010 to $19.7 million in the comparable period in 2011. This increase was primarily the result of a 21.2% increase in our gross dollar volume, combined with more favorable rates on some of our interchange revenue contracts negotiated during the later part of 2010.

Our total operating revenues of $80.8 million in the three months ended March 31, 2011 were comprised of $80.2 million related to our GPR cards and $0.6 million related to our gift cards. Our GPR card related revenues increased by $12.7 million, or 18.8%, from the comparable period in 2010. Our gift card related revenues decreased by $1.5 million, or 71.4%, from the comparable period in 2010 as a result

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of our decision in 2008 to focus primarily on our core GPR card product and to cease marketing gift cards entirely by August 2010.

Operating Expenses

The following table presents the breakdown of operating expenses among direct operating costs, personnel costs, advertising and marketing costs, other general and administrative costs, depreciation and amortization, and other components of operating expenses:

Direct Operating Costs — Our direct operating costs were $40.1 million in the three months ended March 31, 2011, an increase of $7.4 million, or 22.7%, from the comparable period in 2010.  From the three months ended March 31, 2010 to the three months ended March 31, 2011, our direct operating costs increased as a percentage of revenues from 47.1% to 49.7%.  This was primarily the result of an increase in our provision for cardholder losses as a result of increased fraud-related losses, and an increase in commissions we paid to our distributors caused by our largest distribution partner reaching their maximum commission tier due to increasing volumes.

Salaries, Benefits, and Other Personnel Costs — Our salaries, benefits, and other personnel costs were $14.9 million in the three months ended March 31, 2011, an increase of $1.9 million, or 14.2%, from the comparable period in 2010. This increase was primarily the result of a $1.7 million increase in stock-based compensation expense as a result of grants issued in 2010 and accelerated vesting upon the completion of our initial public offering.

Advertising, Marketing, and Promotion Costs — Our advertising, marketing, and promotion costs were $3.6 million in the three months ended March 31, 2011, which was relatively consistent with $3.8 million in the comparable period in 2010.

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Other General and Administrative Costs — Our other general and administrative costs were $5.2 million in the three months ended March 31, 2011, an increase of $1.0 million, or 22.7%, from the comparable period in 2010. This increase was primarily the result of an increase in legal and other professional expenses, insurance costs and other corporate expenses related to our recently completed initial public offering and status as a public reporting company.

Depreciation and Amortization — Our depreciation and amortization costs were $3.7 million in the three months ended March 31, 2011, an increase of $0.9 million, or 33.1% from the comparable period in 2010. This increase was primarily the result of depreciation related to our 2010 capital expenditures.

Other Losses — Other losses of $4.0 million in the three months ended March 31, 2010 were related to an accrual for a patent infringement dispute.  Actual settlement expense associated with the patent infringement dispute was $3.5 million and a $0.5 million adjustment was recorded in the three months ended June 30, 2010.  There were no similar losses recorded in the three months ended March 31, 2011.

Other Income (Expense)

Our other expense was $0.5 million in the three months ended March 31, 2011, a decrease of $0.5 million, or 52.0% from the comparable period in 2010. This decrease was the result of decreased interest expense resulting from the lower applicable interest rate negotiated on the new credit facility we entered into during three months ended September 30, 2010 combined with decreasing average-debt balances due to debt payments made during 2010.

Income Tax Expense

The following table presents the breakdown of our effective tax rate among federal, state, and other:

Our total income tax expense was $5.0 million during the three months ended March 31, 2011, an increase of $1.7 million, or 52.0%, from the same period in 2010, which was primarily the result of a period-over-period increase in our taxable income. Our effective tax rate during the three months ended March 31, 2011 decreased by approximately 2.5% from the same period in 2010 primarily as a result of a decrease in our state tax rate and the benefit of research and development tax credits.

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Liquidity and Capital Resources

Our primary sources of liquidity are cash flow from our operating activities and access to borrowings under our revolving credit facility.