Operating Results Scorecard

As of March 31, 2011

Q1-08

Q2-08

Q3-08

Q4-08

2008

Q1-09

Q2-09

Q3-09

Q4-09

2009

Q1-10

Q2-10

Q3-10

Q4-10

2010

Q1-11

Revenue (millions)

US

$

40.0

$

41.8

$

47.3

$

51.7

$

180.8

$

49.4

$

52.0

$

50.5

$

48.8

$

200.8

$

44.7

$

43.4

$

40.8

$

38.7

$

167.7

$

34.1

Canada

24.6

23.7

21.6

21.0

90.9

19.2

19.2

18.8

19.1

76.3

18.1

16.4

15.2

14.3

64.0

13.5

Offshore

—

—

0.1

0.6

0.6

2.2

2.0

3.2

4.6

11.9

4.6

7.8

9.6

11.7

33.7

12.0

Company Total

$

64.6

$

65.5

$

68.9

$

73.4

$

272.3

$

70.7

$

73.3

$

72.5

$

72.5

$

289.0

$

67.4

$

67.7

$

65.6

$

64.7

$

265.4

$

59.5

Gross Profit (millions)

US

$

8.0

$

6.2

$

7.5

$

8.7

$

30.5

$

8.8

$

10.1

$

9.8

$

7.7

$

36.3

$

6.8

$

6.6

$

6.2

$

5.4

$

25.0

$

5.0

Canada

1.5

2.1

1.2

0.2

4.9

1.7

3.3

3.4

3.1

11.9

1.6

1.6

0.8

0.2

4.1

1.1

Offshore

n/a

n/a

(0.5

)

(0.9

)

(1.4

)

0.2

(0.2

)

0.2

1.0

0.9

(1.2

)

(0.5

)

(0.4

)

0.7

(1.4

)

1.3

Company Total

$

9.5

$

8.3

$

8.2

$

8.0

$

34.0

$

10.7

$

13.1

$

13.5

$

11.8

$

49.1

$

7.1

$

7.6

$

6.6

$

6.3

$

27.7

$

7.4

Gross Profit %

US

20.0

%

14.9

%

15.8

%

16.9

%

16.9

%

17.8

%

19.4

%

19.5

%

15.8

%

18.1

%

15.2

%

15.2

%

15.1

%

14.0

%

14.9

%

14.7

%

Canada

5.9

%

8.7

%

5.8

%

0.8

%

5.4

%

9.1

%

17.0

%

18.1

%

16.1

%

15.6

%

8.6

%

9.6

%

5.5

%

1.2

%

6.5

%

8.0

%

Offshore

n/a

n/a

-976.9

%

-148.8

%

-215.3

%

8.3

%

-11.1

%

7.1

%

22.1

%

7.6

%

-25.9

%

-6.7

%

-3.9

%

6.1

%

-4.1

%

10.8

%

Company Total

14.7

%

12.7

%

11.9

%

10.9

%

12.5

%

15.2

%

17.9

%

18.6

%

16.2

%

17.0

%

10.6

%

11.3

%

10.1

%

9.7

%

10.4

%

12.4

%

FTE* - Quarterly Average

US

3,272

3,428

3,775

4,282

3,692

4,293

4,344

4,047

4,017

4,173

3,740

3,513

3,281

3,169

3,466

2,854

Canada

2,077

1,982

1,842

1,734

1,908

1,613

1,502

1,490

1,510

1,528

1,492

1,375

1,262

1,194

1,328

1,096

Offshore

—

—

5

76

20

216

277

449

613

390

664

1,261

1,562

2,089

1,390

2,020

Company Total

5,349

5,410

5,622

6,092

5,620

6,122

6,123

5,986

6,140

6,091

5,896

6,149

6,105

6,452

6,184

5,970

Number of Agent Seats**

US

5,449

5,449

5,778

5,687

5,687

5,276

5,276

5,276

5,276

5,276

4,810

4,589

4,589

4,545

4,652

3,665

Canada

3,026

3,026

2,968

2,968

2,968

2,359

2,359

2,359

2,359

2,359

2,359

1,987

1,987

1,982

2,078

1,568

Offshore

—

—

1,100

1,100

1,100

1,100

1,100

1,100

1,100

1,100

1,178

3,162

3,655

3,655

2,917

3,655

Company Total

8,475

8,475

9,846

9,755

9,755

8,735

8,735

8,735

8,735

8,735

8,347

9,738

10,231

10,182

9,647

8,888

Number of Sites- End of Period

US

14

14

14

13

13

13

13

13

13

13

11

11

11

10

10

8

Canada

6

6

6

6

6

5

5

5

5

5

5

4

4

3

3

3

Offshore

—

—

1

1

1

1

1

1

1

1

2

3

3

3

3

3

Company Total

20

20

21

20

20

19

19

19

19

19

18

18

18

16

16

14

Utilization %

US

60

%

63

%

65

%

75

%

66

%

81

%

82

%

77

%

76

%

79

%

78

%

77

%

71

%

70

%

75

%

78

%

Canada

69

%

65

%

62

%

58

%

64

%

68

%

64

%

63

%

64

%

65

%

63

%

69

%

64

%

60

%

64

%

70

%

Offshore

n/a

n/a

0

%

7

%

4

%

20

%

25

%

41

%

56

%

35

%

56

%

40

%

43

%

57

%

48

%

55

%

Company Total

63

%

64

%

57

%

62

%

62

%

70

%

70

%

69

%

70

%

70

%

71

%

63

%

60

%

63

%

64

%

67

%