Attached files
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| 10-Q/A - AMEND #2 TO FORM 10-Q - COMVERGE, INC. | form10qa.htm |
| EX-31.2 - SECTION 302 CERTIFICATION - COMVERGE, INC. | sec302_2.htm |
| EX-31.1 - SECTION 302 CERTIFICATION - COMVERGE, INC. | sec302_1.htm |
Contract No. C 0600559 C
CONTRACT FOR TXU ENERGY COMMUNICATING THERMOSTAT PROGRAM
EXHIBIT 10.1
PROFESSIONAL SERVICES AGREEMENT
FOR
TXU ENERGY’S
2009 iTHERMOSTAT PROGRAM
AN INTERNET BASED LOAD MANAGEMENT SYSTEM
WITH ZIGBEE HOME AREA NETWORK
BY AND BETWEEN
COMVERGE INC.
AND
TXU ENERGY RETAIL COMPANY LLC
DATED APRIL 15, 2009
CONTRACT NO. C 0600559 C
*** Indicates material omitted pursuant to a Confidential Treatment Request filed with the Securities and Exchange Commission.
A complete copy of this agreement has been filed separately with the Securities and Exchange Commission.
REDACTED AGREEMENT
Confidential
Contract No. C 0600559 C
CONTRACT FOR TXU ENERGY COMMUNICATING THERMOSTAT PROGRAM
The effective date of this Agreement is April 15, 2009.
PARTIES
A. COMPANY
TXU Energy Retail Company LLC, a Texas limited liability company.
6555 Sierra Dr
Irving, Texas 75039
B. CONTRACTOR
Comverge Inc.
120 Eagle Rock Ave S190
East Hanover, NJ 07853
PURPOSE
The purpose of this Agreement is to provide for the performance of the Work described in the Statement of Work attached provision for and in consideration of the mutual obligations set forth in this Agreement.
DEFINITIONS
A. COMPANY Group
The term "COMPANY Group" means COMPANY, its parent corporation, Energy Future Holdings Corp., and all subsidiaries and affiliates of Energy Future Holdings Corp., and all officers, directors, shareholders, associates, related firms and entities, employees, servants and agents of both COMPANY and each such subsidiary or affiliate.
B. Contract Coordinator
The term “Contract Coordinator” means a representative of each party named in this Agreement to act in matters related to performance of this Agreement as it is written. Actions of the Contract Coordinators regarding the day-to-day interaction between the operations of the parties, the issuance and approval of invoices, the issuance and approval of procedures, drawings, schedules and documents of any type, and other decisions made in managing this Agreement will not operate as a waiver or compromise of any provision of this Agreement.
C. Contract Administrator
The term "Contract Administrator" means representatives of both parties named in this Agreement to act in matters relating to the revision of contract language, the adjustment of compensation or time and the resolution of issues regarding the meaning of contract language.
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D.
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Contractor
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The term “Contractor” means Comverge Inc. and as designated in this Agreement, with respect to the Work to be performed by such Contractor hereunder.
E. CONTRACTOR Group
The term "CONTRACTOR Group" means the respective CONTRACTOR, all subcontractors of any tier employed by CONTRACTOR, and all affiliated or related firms and entities, officers, directors, partners, limited partners, shareholders, associates, employees, servants and agents of each.
F. Parties
The term “Parties” means collectively, COMPANY and CONTRACTOR.
G. Work
The term "Work" means all labor, materials, equipment, transportation, facilities or services necessary for each respective Contractor to perform its portion of the Statement(s) of Work described in this Agreement.
H. Work Site
The term "Work Site" means location(s) where the Work will be performed as specified in the applicable Statement of Work.
SCOPE OF WORK
CONTRACTOR will perform its portion of the work according to the applicable attached Statement of Work.
TERM OF AGREEMENT
The term of this Agreement shall commence on the Effective Date and shall continue through December 31, 2009 (the “Initial Term),” and then shall automatically renew for successive one-year terms (each such one-year term a “Renewal Term”), unless the Agreement is terminated earlier pursuant to the other provisions of this hereof or unless at least 30 calendar days prior to the end of the Initial Term or any Renewal Term, COMPANY provides PROFESSIONAL written notice that COMPANY elects not to renew the Agreement, in which case this Agreement will terminate at the end of the Initial Term or Renewal Term then in effect. The foregoing notwithstanding, in no event shall this Agreement continue in effect for longer than 10 years after the Effective Date.
COMPENSATION
As full compensation for the satisfactory performance by CONTRACTOR of this Agreement, COMPANY will compensate each CONTRACTOR in accordance with the attached Statement of Work.
INVOICES AND PAYMENT
CONTRACTOR will submit invoices for fees and expenses on a monthly basis. COMPANY will make payments within thirty (30) days after receipt of invoice or within thirty (30) days after resolution of invoice errors or disputes, whichever is later. Invoices must be supported by documentation deemed sufficient by COMPANY's Contract Coordinator to verify the charges.
All invoices will be sent to:
TXU Energy Retail Company LLC
6555 Sierra Drive
Irving, Texas 75039
Attn: Patrick James
TAXES
CONTRACTOR will comply with all federal, state, or municipal laws, rules and regulations regarding taxes and the payment of taxes, until the Services have been completed, including, without limitation, social security, state unemployment insurance, gross receipts taxes, withholding taxes, and income tax. CONTRACTOR will furnish, upon request by COMPANY, satisfactory evidence of its compliance. COMPANY shall pay all sales and applicable use taxes.
INDEPENDENT CONTRACTOR RELATIONSHIP
CONTRACTOR will act as and be deemed to be an independent contractor. Neither CONTRACTOR nor any of its employees will act as, nor be deemed to be, an agent or employee of COMPANY. CONTRACTOR will have the sole right to control and directly supervise the method, manner and details of the Services.
ASSIGNMENT
CONTRACTOR will not assign, transfer or otherwise dispose of any of its obligations or duties without the prior written approval of COMPANY. Any assignment or transfer made without the express written approval of COMPANY will be null and void.
SUBCONTRACTING
*** (provided that the foregoing prohibition on subcontracting shall not apply to Digi International), and CONTRACTOR will not be relieved of any duty or liability relating to any Work by reason of subcontracting. Notwithstanding the forgoing, except as expressly provided herein with respect to Digi International, there will be no contractual relationship between COMPANY and any subcontractor by virtue of this Agreement.
BINDING ON SUCCESSORS AND ASSIGNS
This Agreement will inure to the benefit of and be binding upon the undersigned parties and entities, and their respective legal representatives, successors and assigns.
CONDITIONS AFFECTING WORK
CONTRACTOR will investigate and acquaint itself with the conditions affecting the Work. CONTRACTOR's failure to acquaint itself with any conditions affecting the Work or any available related information will not relieve it from responsibility for properly estimating the difficulty or cost of successfully performing the Work.
COMPANY is not responsible for any conclusions or interpretations made by CONTRACTOR from the information made available by COMPANY, other than information contained in or referenced in this Agreement. CONTRACTOR will draw its own conclusions from its review of any and all data and information provided by COMPANY.
CONTRACTOR assumes full responsibility for investigating conditions and determining the existence and magnitude of any hazards to the physical well-being of property of CONTRACTOR, the employees, agents, and servants of CONTRACTOR, or any other person or entity who is or may become involved in the performance of Work, and any and all other persons in the vicinity of the Work. CONTRACTOR will advise all of the above-specified persons or entities of any hazards relating to Work, and will ensure that those persons or entities are advised of and fully understand the nature of the hazards and safety precautions that can be taken to eliminate or minimize dangers relating to the hazards.
PERFORMANCE STANDARDS
In performing the Work for COMPANY, CONTRACTOR will conform and otherwise ensure that the Work conforms to the specifications and output and delivery standards set forth in this Section and all other warranties and standards of performance provided for in the applicable Statement of Work (the “Performance Standards”).
CHANGES IN WORK
COMPANY may by written notice, make changes in, additions to, or deletions from the Work. If any change significantly increases the time required to perform the Work, an equitable adjustment will be made in the schedule and pricing for the performance and completion of the Work. If the Work is being performed on a fixed price basis, and if any change significantly increases or decreases the cost to CONTRACTOR of performing the Work, then an equitable adjustment will be made in the price.
In order to receive an equitable adjustment in price or schedule, CONTRACTOR must provide a written request for that adjustment within five (5) working days after receiving COMPANY's notice of a change in the Work. CONTRACTOR will continue to perform the changed Work prior to or pending Agreement on an equitable adjustment and will not halt or delay performance of the Work because of any failure to reach an Agreement on an adjustment.
BACKGROUND CHECKS/DRUG SCREENING
Prior to personnel performing Work for COMPANY hereunder and at least annually thereafter, CONTRACTOR will conduct (i) background checks (covering such matters as dictated by COMPANY from time to time, but in no case less than what COMPANY is required to conduct with respect to its own employees under applicable laws and regulations) and (ii) drug tests on all CONTRACTOR Agents and applicants utilized in connection with the Work hereunder. No person shall perform services for COMPANY if such person has a prior felony conviction or if such person tests positively for illegal substances.
IDENTITY OF CONTRACTOR GROUP PERSONNEL
Upon request by COMPANY, CONTRACTOR shall promptly make known to COMPANY the names and identity of any CONTRACTOR Group person interacting with COMPANY’s customers or performing Work at COMPANY’s customers’ locations.
NO THIRD-PARTY RIGHTS
Nothing in this Agreement (including any attachments) shall create, or be construed as creating, any express or implied rights in any person or entity other than the Parties except that the members of COMPANY Group are express third-party beneficiaries of any section that specifically names it.
FORCE MAJEURE
If either party becomes unable, either wholly or in part, by an event of Force Majeure, to fulfill its obligations under this Agreement, the obligations affected by the event of Force Majeure will be suspended only during the continuance of that inability. The party so affected will give written notice of the existence, extent and nature of the Force Majeure to the other party within *** hours after the occurrence of the event. The party so affected will remedy its inability as soon as possible. Failure to give notice will result in the continuance of the affected party's obligation regardless of the extent of any existing Force Majeure.
The term "Force Majeure" as used in this Agreement means acts of God (except as excluded herein), any event outside of the reasonable control of the party (and which could not be reasonably anticipated and prevented through the use of reasonable measures), including without limitation, strikes, lockouts, or other industrial disturbances, acts of public enemies, wars, blockades, insurrections, riots, epidemics, earthquakes, fires, priority allocations of pipe or other materials or orders, restraints or prohibitions by any court, board, department, commission or agency of the United States or of any States, any arrests and restraints, civil disturbances, explosions and inability despite reasonable diligence to obtain materials essential to the Work. Rain, snow, ice or other adverse weather conditions will not be considered events of Force Majeure.
SUSPENSION FOR CONVENIENCE
COMPANY may, by notice in writing to CONTRACTOR, suspend *** the performance of *** to be performed under this Agreement. Upon receipt of such notice, CONTRACTOR will, unless the notice requires otherwise:
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a)
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immediately discontinue Work on the date and to the extent specified in the notice;
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b)
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place no further orders or subcontracts for material, services or facilities with respect to suspended Work other than to the extent required in the notice;
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c)
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promptly make every reasonable effort to obtain suspension upon terms satisfactory to COMPANY of all orders, subcontracts and rental agreements to the extent they relate to performance of suspended Work; and
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d)
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take any other reasonable steps to minimize costs associated with such suspension.
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As full compensation for suspended Work, CONTRACTOR will be entitled to an equitable adjustment in its compensation as follows:
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a)
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A *** to *** for ***, to the extent required by the *** and *** to the Work; and
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b)
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*** associated with *** and *** of *** (to the extent that such *** in such event, *** have the *** to *** and ***;
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Upon receipt of notice to resume Work, CONTRACTOR will immediately resume Work in accordance with the notice to resume Work. If CONTRACTOR intends to assert a claim for equitable adjustment, it must, within seven (7) days after receipt of notice to resume Work, submit to COMPANY a written statement setting forth the schedule impact and the monetary amount of the claim in sufficient detail to permit thorough analysis.
SUSPENSION FOR CAUSE
In addition to the other remedies provided COMPANY in this Agreement, COMPANY has the right to order the temporary suspension of any Work when it determines, in its reasonable discretion, that performance of the Work is not being conducted in a safe or lawful manner, the specified quality of the Work is not being met, or the Work is not otherwise being performed in accordance with the requirements of this Agreement. (However, COMPANY will not use any diminished performance occurring during a suspension hereunder in order to invoke a subsequent suspension due solely to such diminished performance occurring during the prior suspension hereunder.)
If any unsatisfactory condition of a portion of any Work performed hereunder is brought to CONTRACTOR's attention, and is corrected by CONTRACTOR (e.g., retraining its personnel) to COMPANY’s reasonable satisfaction, COMPANY will authorize CONTRACTOR to resume the Work. Should CONTRACTOR fail to promptly correct the unsatisfactory condition to COMPANY’s reasonable satisfaction, CONTRACTOR will be considered in breach of this Agreement.
TERMINATION
COMPANY may terminate this Agreement, in whole or in part, at any time, at its sole discretion, by providing written notice of termination to CONTRACTOR. The notice of termination will specify the effective date of any termination, and the Work or any part of the Work to be terminated, or alternatively, that this Agreement is terminated in its entirety.
CONTRACTOR will discontinue Work in accordance with COMPANY's termination instructions. Upon receiving notice of termination, CONTRACTOR will place no further orders, or enter into further subcontracts for services, materials or equipment related to the terminated Work. In addition, CONTRACTOR will delay or terminate all existing orders and subcontracts, insofar as those orders and subcontracts relate to the performance of the Work terminated. For any termination for convenience by COMPANY where COMPANY provides less than forty five (45) days prior written notice, COMPANY shall pay to CONTRACTOR all reasonable costs associated with demobilization of CONTRACTOR’s ordered products (to the extent that such products can be resold; in such event, COMPANY shall have the right to receive all such products paid for), subcontractors, plant, forces and equipment. In addition but without duplication, for any termination for convenience by COMPANY where COMPANY provides less than 90 days prior written notice, COMPANY shall pay to CONTRACTOR amounts owing by COMPANY under all outstanding purchase orders as of the date of termination (to the extent that such products cannot be resold; in such event, COMPANY shall have the right to receive all such products paid for).
If COMPANY fails to pay when due any undisputed amount owed by COMPANY to CONTRACTOR hereunder, then CONTRACTOR shall be entitled, as its sole remedy, to terminate this Agreement and take any action allowed by law to collect such amounts owed by COMPANY, provided CONTRACTOR has first provided thirty (30) days written notice to COMPANY specifying the failure, during which time COMPANY will have the right and opportunity to cure the failure prior to such termination.
Either Party may terminate this Agreement if the other Party breaches in any material respect any of such other Party’s obligations under this Agreement, provided such terminating Party has first provided thirty (30) days written notice to such breaching Party specifying the failure, during which time such breaching Party will have the right and opportunity to cure the failure prior to such termination.
Except as expressly provided in the second paragraph above, in the event this Agreement or the Work is terminated, COMPANY's only liability will be to pay CONTRACTOR the unpaid balance due CONTRACTOR for Work actually performed.
There will be deducted from any unpaid balance due CONTRACTOR the amounts of all claims of COMPANY against CONTRACTOR, including, but not limited to, claims on account of defect in materials and workmanship.
WARRANTY
CONTRACTOR agrees and warrants that its employees, agents and subcontractors will perform the Work in a good and workmanlike manner, in accordance with high professional standards, with a level of care, skill, knowledge and judgment required or reasonably expected of firms or persons performing comparable services, and in strict accordance with this Agreement, including but not limited to, all specifications made a part of this Agreement. Further, CONTRACTOR warrants that all Work will be free from defects in design, materials and workmanship for the *** of a period of *** from the date of *** or *** from the date of *** (“Warranty Period”), except where specific Work items have been specified to have a longer warranty, unless the failure was the result of, *** or *** of *** or *** or an *** of ***.
Upon written notice from COMPANY that any of the Work performed by CONTRACTOR fails to conform to any of the above-specified warranties, CONTRACTOR will, at no additional cost to COMPANY, properly remedy the failure and reperform any Work necessary so that the Work conforms to those warranties. CONTRACTOR further warrants any and all corrected or reperformed Work to be free from defects in design, materials and workmanship for the greater time period of either (i) the remaining Warranty Period or a period of *** months following the corrected or re-performed Work.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. COMPANY'S SOLE REMEDY FOR ANY BREACH OF THIS WARRANTY IS THE REPAIR OR REPLACEMENT, AT CONTRACTOR’S OPTION, OF THE FAILED ITEM. CONTRACTOR SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, TO CUSTOMERS OF COMPANY.
RECORDS AND RIGHTS TO AUDIT
(a) CONTRACTOR will keep accurate and complete books of accounts, records, documents and other evidence related to the charges for and performance of any Work (including records and documents related to CONTRACTOR’s compliance with its drug testing and background check requirements) (collectively, “Records”), and of any change or modification to the Work. COMPANY may inspect those records and CONTRACTOR’s facilities at any time during normal business hours.
(b) All Records required for an audit and inspection will be made available at the offices of CONTRACTOR, at all reasonable times, for inspection, audit or reproduction, until four years from date of final payment for any Work. COMPANY will bear the expenses incurred by it in supporting any such inspection or audit; provided, however, that should any audit or investigation produce evidence that CONTRACTOR has knowingly overstated charges or units of measure upon which charges are based, or provided gifts, gratuities or other benefits to employees of COMPANY in violation of the terms of this Agreement, CONTRACTOR will be liable to COMPANY for actual damages, including cost of audit and investigation.
BUSINESS ETHICS
CONTRACTOR represents and warrants that neither it nor any person or entity associated in any manner with CONTRACTOR has, or during the term of this Agreement will:
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Provide or offer any compensation or benefit of any type, including any gift or gratuity, other than advertising mementos of nominal value or reasonable business meals and business entertainment, to any COMPANY System employee;
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2)
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Maintain or establish any undisclosed business affiliation that could constitute or give the appearance of a conflict with the interests of the COMPANY System.
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If, during the term of this Agreement, CONTRACTOR knows or becomes aware of any facts or circumstances contrary to the representations and the warranties above, CONTRACTOR will immediately notify COMPANY and provide sufficient information for COMPANY to take appropriate protective or corrective actions. CONTRACTOR further agrees to cooperate fully in any investigation undertaken by COMPANY.
CONTRACTOR, if requested by COMPANY, agrees to require its employees to execute an ethics/nondisclosure agreement at any time.
CONFLICT OF INTEREST
CONTRACTOR will not engage in any activity that will adversely affect or impair its ability to perform the Work in an independent and reliable manner. CONTRACTOR warrants that it has no professional or contractual obligations that will conflict with its performance of any Work.
PROTECTION AGAINST LIENS AND ENCUMBRANCES
CONTRACTOR will not at any time permit any lien, attachment or other encumbrance ("Encumbrance") by any person or persons whosoever or by reason of any claim or demand against CONTRACTOR to be placed or remain on the property of COMPANY or COMPANY’s customers, including, but not limited to, the Work Site upon which Work is being performed or equipment and materials that are being furnished. To prevent an Encumbrance from being placed on the property of COMPANY or COMPANY’s customers, CONTRACTOR will furnish during the progress of any Work, as requested from time to time, verified statements showing CONTRACTOR's total outstanding indebtedness in connection with the Work.
If CONTRACTOR allows any indebtedness to accrue to subcontractors or others and fails to pay, discharge, or institute corrective measures that promptly rectifies that indebtedness, within five (5) days after demand, then COMPANY may withhold any money due CONTRACTOR until that indebtedness is paid or pay the indebtedness and apply that amount against the money due CONTRACTOR.
If CONTRACTOR allows any Encumbrances, whether valid or invalid to be placed on the property of COMPANY or COMPANY’s customers, any and all claims or demands for payment to CONTRACTOR will be denied by COMPANY until the Encumbrance is removed. If the Encumbrance is not removed immediately, COMPANY may pay that claim on demand and deduct the amount paid, together with all related expenses, including attorneys' fees, from any further payment due CONTRACTOR, or at COMPANY's election, CONTRACTOR will, upon demand, reimburse COMPANY for the amount paid and all related expenses. Any payment made in good faith by COMPANY will be binding on CONTRACTOR.
WAIVER OF CONSEQUENTIAL DAMAGES
Neither party will be liable to the other in contract, tort, or on any other basis, for any consequential damages of any nature, including, but not limited to, lost profits or revenues, loss of customer goodwill, business interruption costs, overhead costs, lost profits, costs of capital, or loss of use of money. Consequential damage also includes attorneys' fees, except as otherwise specifically provided for, in this Agreement and it is expressly understood that this paragraph will be subjugated to, and will not limit or otherwise affect in any manner, the obligations to indemnify and hold harmless as provided for in the Confidentiality, Indemnity, Compliance with Laws, Restrictive Covenant and Intellectual Property provisions of this Agreement or the obligations as provided for in the Warranty of this Agreement.
INDEMNIFICATION
CONTRACTOR agrees to and will defend, protect, indemnify and hold harmless COMPANY Group from and against all claims, losses, expenses, attorneys’ fees, damages, demands, judgments, causes of action, suits, and liability in tort, contract, or any other basis and of every kind and character whatsoever (hereinafter in this and the following paragraphs collectively referred to as "CLAIMS"), for personal injury, death, or property damage of any member of CONTRACTOR Group, arising out of or incident to or related in any way to, directly or indirectly, this Agreement, or the Work, services, or materials to be performed or supplied thereunder, or to any activities of any member of CONTRACTOR Group while on any premises actually or allegedly owned, controlled, or operated by COMPANY, including, but not limited to, CLAIMS arising out of or resulting from (1) any condition of the premises, (2) separate operations being conducted on the premises, or (3) the imperfection or defective condition, whether latent or patent, of any material or equipment sold, supplied, or furnished by COMPANY; and further, IT IS THE EXPRESS INTENT OF THE PARTIES THAT, FOR THE PURPOSES OF THIS PARAGRAPH, CLAIMS, AND CONTRACTOR's OBLIGATIONS TO DEFEND, PROTECT, INDEMNIFY, AND HOLD HARMLESS, WILL INCLUDE, BUT NOT BE LIMITED TO, CLAIMS ARISING OUT OF OR RESULTING FROM COMPANY GROUP's CONCURRENT (1) NEGLIGENCE, (2) STRICT LIABILITY, OR (3) OTHER FAULT OF ANY NATURE PROVIDED THAT CONTRACTOR GROUP IS AT LEAST 50% AT FAULT.
For all CLAIMS except those for personal injury, death, or property damage of any member of CONTRACTOR GROUP within the scope of the preceding paragraph, CONTRACTOR agrees to and will defend, protect, indemnify, and hold harmless COMPANY Group from and against any and all CLAIMS due to CONTRACTOR Group’s negligence, gross negligence, or willful misconduct arising out of or incident to or related in any way to, directly or indirectly, this Agreement, or the Work, services, or materials to be performed or supplied thereunder.
To the extent necessary to permit COMPANY to enforce any term, clause, or condition of this Agreement, CONTRACTOR agrees that with respect to any CLAIMS brought against COMPANY Group, CONTRACTOR will and does hereby waive as to COMPANY Group any defense it may have by virtue of the workers’ compensation laws of any state.
REDACTED AGREEMENT
Confidential
Contract No. C 0600559 C
CONTRACT FOR TXU ENERGY COMMUNICATING THERMOSTAT PROGRAM
INTELLECTUAL PROPERTY
CONTRACTOR will obtain permission to use any and all intellectual property, derived in whole or part that may be required in order for CONTRACTOR to perform the Work. This permission will include all necessary licenses and other governmental approvals.
CONTRACTOR will hold harmless and indemnify COMPANY Group from and against, and at COMPANY's option, defend COMPANY Group against, any and all fines, penalties, losses, liabilities, damages, claims and costs (including reasonable attorneys' fees and court costs), arising out of or incurred as a result, directly and indirectly, of any alleged or actual infringement or violation of any right, or alleged right, relating to intellectual property, including, but not limited to, patent, copyright or trade secret. This indemnification shall not extend to any claim based on any alleged infringement to the extent that it is caused by (a) ***, or *** to the*** or *** by or on behalf of anyone other than those performed or authorized by ***, (b) *** of the *** any other *** or ***or (c) ***, by ***, of the *** or *** this Agreement.
In addition, if any claim is brought alleging infringement or the violation of any intellectual property right, CONTRACTOR will avoid any further possible infringement of the intellectual property right, and will seek to resolve the claim in consultation with COMPANY, either by means of alternative arrangements for the Services, or by obtaining permission to use the intellectual property in question.
COMPLIANCE WITH LAWS
CONTRACTOR represents that it is knowledgeable of and will comply with all federal, state, and local laws, rules, decrees, orders, regulations, by-laws, ordinances and codes that may, in any manner, affect the conduct of the Work. CONTRACTOR further represents and warrants that it has read and will comply with “Rule 25.474 of the Public Utility Commission of Texas” (the current version of which is attached as Attachment 3). Any violations of the Customer Protection rules by CONTRACTOR, as well as any conduct in performance of this Agreement, that is in violation of any federal, state, or local enactment, as specified above, is a breach of this Agreement.
CONTRACTOR, with regard to its employees, assumes and retains sole and complete responsibility and liability for compliance with any and all federal, state, and local antidiscrimination statutes, including, but not limited to, Title VII of the Civil Rights Act of 1964, as amended; the Civil Rights Act of 1991; the Equal Pay Act of 1963; the Age Discrimination in Employment Act of 1967, as amended; the Energy Reorganization Act of 1974; the Texas Commission on Human Rights Act; the Americans with Disabilities Act; and the Older Workers Benefit Protection Act of 1990. CONTRACTOR will promptly advise COMPANY of any action required to be initiated by COMPANY in order to comply with those statutes.
If fines, penalties or legal costs are assessed against COMPANY Group by any court or governmental agency or third party due to CONTRACTOR Group's failure to so comply with the provisions of this Compliance with Laws section, or if the Work of CONTRACTOR, or any part thereof, is delayed or stopped by any court or governmental agency, due to CONTRACTOR Group's failure to comply with its obligations, CONTRACTOR will indemnify and hold harmless COMPANY from and against any and all fines, penalties, losses, liabilities, damages, claims, and costs (including reasonable attorneys' fees and court costs) arising out of or incurred as a result, directly or indirectly, of that failure.
CONFIDENTIAL AND PROPRIETARY INFORMATION
The parties ("Non-Disclosing Party") shall keep confidential and secret any and all Confidential Information disclosed to it by the other party ("Disclosing Party"). "Confidential Information" shall include, but not be limited to, pricing, trade secrets, know-how, proprietary information, formulae, processes, techniques, customer information, product design and marketing activities that may be disclosed, whether orally or in writing, to Non-Disclosing Party by Disclosing Party and/or Disclosing Party's parent, subsidiary or affiliate companies, or that may be otherwise received or accessed by Non-Disclosing Party in the course of performing this Agreement. Non-Disclosing Party expressly agrees that it (a) shall use such Confidential Information solely and exclusively in connection with the discharge of its obligations under this Agreement and (b) not disclose such Confidential Information to any other person without the Disclosing Party's prior written consent, unless: (1) the information is known to Non-Disclosing Party prior to obtaining it from Disclosing Party; (2) the information is, at the time of disclosure by Non-Disclosing Party, then in the public domain; or (3) the information is obtained by Non-Disclosing Party from a third party who did not receive it directly or indirectly from Disclosing Party and who has no obligation of secrecy with respect to that information. Non-Disclosing Party's obligations not to disclose Confidential Information to third parties and otherwise not to use Confidential Information shall survive the termination of this Agreement. Non-Disclosing Party acknowledges that, in the event of its breach of the provisions of this section, Disclosing Party shall suffer damages that are not easily determinable, and shall be entitled to equitable relief, including, without limitation, an injunction or an order for specific performance, in addition to all other remedies available to Disclosing Party at law or in equity.
If so requested by COMPANY, CONTRACTOR further agrees to require its employees to execute a nondisclosure agreement prior to performing any services under this Agreement.
Upon written request from Disclosing Party all Confidential Information in tangible form will be, at the Disclosing Party’s discretion, either returned promptly to Disclosing Party or destroyed promptly by Receiving Party, and in either case not retained by Receiving Party in any form (and regardless of whether Receiving Party returns, destroys or retains such information, Receiving Party will continue to be bound by its obligations of confidentiality and other obligations hereunder). The rights and obligations of the Parties under this Agreement will survive any return of Confidential Information.
Notwithstanding any other provision of this Agreement, CONTRACTOR’s obligations to maintain and not use or disclose Confidential Information will apply perpetually, and without limit in duration, as to any Confidential Information disclosed by COMPANY or its Affiliates which makes possible the identification of any individual customer of COMPANY or its Affiliates, by matching such information with the customer’s name, address, account number, type or classification of service, historical electricity usage, expected patterns of use, types of facilities used in providing service, individual contract terms and conditions, price, current charges, or billing records. Notwithstanding any other provision of this Agreement to the contrary, CONTRACTOR further agrees that it and its Affiliates will protect Confidential Information consisting of proprietary customer information from disclosure as required by Public Utility Commission of Texas Substantive Rule 25.472 and will comply with the customer confidentiality provisions set forth in Rule 25.472 promulgated by the Public Utility Commission of Texas (as updated from time to time) as if CONTRACTOR were a retail electric provider (as required under Rule 25.472 because CONTRACTOR will have access to proprietary customer information of COMPANY and COMPANY is a retail electric provider). CONTRACTOR further represents and warrants that it has read Attachment 5 to this Agreement entitled “Rule 25.472 of the Public Utility Commission of Texas.”
All Confidential Information that is disclosed by Disclosing Party to Receiving Party will remain property of Disclosing Party. Nothing in this Agreement will be construed as granting a license, franchise or similar right, expressly or impliedly, for any invention, discovery or improvement made, conceived or acquired in relation to the Confidential Information or otherwise, or under any patent, trademark, copyright or other intellectual property right, except as necessary for Receiving Party’s authorized use of the Confidential Information. Disclosing Party makes no representation or warranty with respect to any information furnished hereunder but will furnish information in good faith to the best of its knowledge and ability. The Disclosing Party will not have any liability or responsibility for errors or omissions in, or any business decisions made by the Receiving Party in reliance on, any Confidential Information.
CONTRACTOR further acknowledges that it has read Attachment 4 entitled “Principles for Privacy of Customer Data” and Attachment 6 entitled “Privacy, Confidentiality and Information Security Provisions” and that it will comply with all provisions thereof with respect to Confidential Information relating to Company’s customers.
REDACTED AGREEMENT
Confidential
Contract No. C 0600559 C
CONTRACT FOR TXU ENERGY COMMUNICATING THERMOSTAT PROGRAM
RIGHTS TO DATA
Any ideas, know-how, techniques, developments, designs, or data, including without limitation the equipment, software, hosting system, and IP communication techniques, which may be developed by CONTRACTOR that are not COMPANY Developed Intellectual Property as defined below (collectively, “CONTRACTOR Developed Intellectual Property”), shall be the property of CONTRACTOR, and shall not be deemed to be a work for hire for COMPANY, and CONTRACTOR shall retain ownership of and unrestricted right to use any such CONTRACTOR Developed Intellectual Property. *** CONTRACTOR grants to COMPANY a *** hereunder, solely for COMPANY’s use of that deliverable for ***. The ***.
As a normal course of business in the software development life-cycle, CONTRACTOR will be exposed to and will be aware of ideas, concepts, drawings, diagrams, and designs generated in part or whole by COMPANY. CONTRACTOR agrees that any and all ideas, concepts, drawings, diagrams and designs, created or generated by COMPANY (“COMPANY Intellectual Property”) are the sole property of COMPANY, except as provided below as to Co-Developed Intellectual Property. Any and all patent applications (whether provisional or regular), filed by either Party in the United States or elsewhere, if derived in whole or in part from COMPANY Intellectual Property will name COMPANY as an equal equity named owner. CONTRACTOR shall have no rights to use such COMPANY Developed Intellectual Property without COMPANY’s prior written consent, except as provided below as to Co-Developed Intellectual Property. In no event may CONTRACTOR ever disclose COMPANY’s confidential and/or proprietary information and/or business processes, either directly or indirectly.
To the extent any *** are *** by *** shall *** and may *** and *** and *** for *** (including, but not limited to, *** the *** and *** into ***. The Parties shall provide written notification to the other Party for all items it deems to be *** within a *** after such an item is *** make a *** to *** in *** to what is ***. Each Party agrees to not use or allow such *** to be *** in any way that would ***. With the exception of *** or ***, pursuant to or relating to *** will become *** when *** or *** any *** contained therein, *** request, those *** and *** will be delivered ***, and *** that it will not maintain any copies of any *** except as may be required by *** for its internal record-keeping and analysis. *** to protect and maintain *** by using the same degree of care, but no less than a reasonable degree of care, *** uses to protect its own similar confidential and proprietary information.
Notwithstanding anything contained herein to the contrary, any and all End-User related information, including, but not limited to, customer names, addresses, phone numbers, aggregate customer information, or data that CONTRACTOR may ascertain, either directly or indirectly from COMPANY, End-Users, or third parties or while performing under the terms of this Agreement or that CONTRACTOR may prepare, gather, or generate or related to or in any manner associated with providing services (“End-User Data”), shall remain the sole and exclusive property of COMPANY and CONTRACTOR shall not use the COMPANY Data, or any part thereof in any manner for any purpose other than in connection with fulfilling the terms of this Agreement. To the extent CONTRACTOR does ascertain or develop COMPANY Data, in any manner, CONTRACTOR hereby irrevocably assigns to COMPANY its complete right, title, and interest to any and all such COMPANY Data. Upon termination of this Agreement or when requested by COMPANY, CONTRACTOR will surrender to COMPANY all COMPANY Data held in any form whether written, electronic, or otherwise stored or ascertainable, and CONTRACTOR agrees that it will not maintain any copies of any such COMPANY Data. CONTRACTOR agrees to protect and maintain COMPANY Data in confidence by using the same degree of care, but no less than a reasonable degree of care, as CONTRACTOR uses to protect its own similar confidential and proprietary information.
REMOVAL OF PERSONNEL
COMPANY may, at its sole discretion, and for whatever reason it deems appropriate, remove any person from performing the Work, and the person will not again be employed on the Work without the express prior written consent of COMPANY.
GOVERNING LAW
THIS AGREEMENT IS GOVERNED BY AND SHALL BE CONSTRUED IN ACCORDANCE WITH LAWS OF THE STATE OF TEXAS WITHOUT GIVING EFFECT TO ANY CHOICE OR CONFLICT OF LAW PROVISION OR RULE (WHETHER OF THE STATE OF TEXAS OR ANY OTHER JURISDICTION) THAT WOULD CAUSE THE APPLICATION OF THE LAWS OF ANY JURISDICTION OTHER THAN THE STATE OF TEXAS. THE PARTIES MUTUALLY CONSENT TO THE JURISDICTION OF THE FEDERAL AND STATE COURTS IN DALLAS COUNTY, TEXAS AND AGREE BECAUSE THIS AGREEMENT IS PERFORMABLE IN PART IN DALLAS COUNTY, TEXAS, THAT ANY ACTION, SUIT OR PROCEEDING CONCERNING, RELATED TO OR ARISING OUT OF THIS AGREEMENT OR THE NEGOTIATION OF THIS AGREEMENT WILL BE BROUGHT ONLY IN A FEDERAL OR STATE COURT IN DALLAS COUNTY, TEXAS AND THE PARTIES AGREE THAT THEY WILL NOT RAISE ANY DEFENSE OR OBJECTION OR FILE ANY MOTION BASED ON LACK OF PERSONAL JURISDICTION, IMPROPER VENUE, INCONVENIENCE OF THE FORUM OR THE LIKE IN ANY CASE FILED IN A FEDERAL OR STATE COURT IN DALLAS COUNTY, TEXAS.
NON-WAIVER OF RIGHTS
A waiver by either party of any breach of this Agreement or the failure of either party to enforce any of the articles or other provisions of this Agreement will not in any way affect, limit or waive that party's right to enforce and compel strict compliance with the same or other articles or provisions.
INSURANCE
CONTRACTOR will, at its sole expense, purchase and maintain, and require their subcontractors to purchase and maintain, during the term of this Agreement, insurance policies with substantial and sound insurers, having coverage of the types and in the amounts specified in Attachment 2 to this Agreement titled “TXU Contractor’s Minimum Insurance Requirements” submitted by CONTRACTOR prior to the execution of this Agreement.
SURVIVAL
Neither the completion of any Work nor any termination or cancellation of this Agreement will relieve either Party of any obligations under this Agreement that by their nature survive the completion of the Work, including, but not limited to, Confidential and Proprietary Information, Compliance with Laws, Protection Against Liens and Encumbrances, Records and Rights to Audit, Rights to Data, Warranty, Intellectual Property, Restrictive Covenant and Indemnification clauses.
SEVERABILITY
In the event any provision of this Agreement is held to be void, unlawful or otherwise unenforceable, that provision will be severed from the remainder of the Agreement and replaced automatically by a provision containing terms as nearly like the void, unlawful, or unenforceable provision as possible; and the Agreement, as so modified, will continue to be in full force and effect.
PUBLICITY
No information relating to this Agreement will be released for publication, advertising or any other purpose without the prior written approval of COMPANY except as required by Federal Law. CONTRACTOR is expressly prohibited from using COMPANY’s name in any publication, advertising, or promotion without COMPANY’s prior written consent.
RESTRICTIVE COVENANT
During the term of this Agreement ( and, if COMPANY has fulfilled its purchase obligations under the Statement of Work, for an *** following termination of this Agreement for whatever reason), *** will *** the *** and *** as contemplated by the Statement of Work, *** or its affiliates, contractors, business partners or agents, for use by or at such other REP’s customers as part of *** within areas of the *** where *** is authorized.
The Parties acknowledge that they have *** only to the extent necessary to protect ***. However, the Parties hereby agree that, if the scope or enforceability of the restrictive covenant is in any way disputed at any time, a court or other trier of fact may modify and enforce the covenant to the extent that it finds the covenant to be reasonable under the circumstances then existing.
CONTRACTOR further acknowledges that: (1) in the event this Agreement is terminated for any reason, CONTRACTOR will be able to remain in business without violating the foregoing restrictions; and (2) that CONTRACTOR’s ability to remain in business without violating such restrictions is a material condition to its retention by COMPANY.
IMMIGRATION
All individuals employed by CONTRACTOR who perform Work under this Agreement will be employed consistent with the employment policies of the Immigration Reform and Control Act of 1986. The failure of CONTRACTOR to follow the employment policies of the Immigration Reform and Control Act of 1986, with respect to individuals who perform Work under this Agreement, will be a breach of this Agreement.
NOTICES
All notices from one party to the other will be deemed to have been delivered if hand delivered or sent by regular United States mail, postage prepaid, as follows:
If to CONTRACTOR:
Comverge Inc.
3950 Shackleford Road, Suite 400
Duluth, GA 30096
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Attention:
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James Vu, Project Manager
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(With a copy to Matthew Smith, VP and General Counsel)
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If to COMPANY:
TXU Energy Retail Company LLC
6555 Sierra Drive
Irving, Texas 75039
Attn: Retail Contract Administration
With a copy to:
TXU Energy Retail Company LLC
6555 Sierra Drive
Irving, Texas 75039
Attn: Legal Department
REPRESENTATIVES
COMPANY's Contract Coordinator and is Patrick James, phone ***.
CONTRACTOR's Contract Coordinator is Robert Duval, phone ***.
COMPANY's Contract Administrator is Beckie Hoyt, phone ***.
CONTRACTOR's (Comverge) Contract Administrator is Bert Brock, phone ***.
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AMENDMENTS
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Except as otherwise provided in this Agreement, no changes, modifications, amendments or supplements or any other provisions will be valid unless agreed to in writing and signed by the parties.
*** Indicates material omitted pursuant to a Confidential Treatment Request filed with the Securities and Exchange Commission.
A complete copy of this agreement has been filed separately with the Securities and Exchange Commission.
ATTACHMENTS
The following attachments are incorporated into this Agreement:
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1.
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Statement of Work for Communicating Thermostat Program and Customer Service
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2.
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TXU’s Contractor Minimum Insurance Requirement
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3.
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Rule 25.474 of the Public Utility Commission of Texas
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4.
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Principles for Privacy of Customer Data
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5.
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Rule 25.472 of the Public Utility Commission of Texas
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6.
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Privacy, Confidentiality and Information Security Provisions
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7.
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Complaints/Violations
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ENTIRETY OF AGREEMENT
This Agreement, together with any and all attachments, constitutes the entire agreement between the parties, and all prior negotiations, undertakings, understandings and Agreements between the parties relating to the Work are merged into this Agreement.
The parties have signed this Contract acknowledging their agreement to its provisions as of the Effective Date.
CONTRACTOR COMPANY
Comverge Inc. TXU Energy Retail Company LLC
By: /s/ Ed Myszka By: /s/ Tom Leverton
Signature Signature
Name: Ed Myszka Name: Tom Leverton
Title: COO – CLEAN ENERGY SOLUTION Title: COO
GROUP
Date: 04.13.09
REDACTED AGREEMENT
Confidential
SCOPE OF WORK DOCUMENT
FOR
TXU ENERGY’S
2009 iTHERMOSTAT PROGRAM
AN INTERNET AND AMI BASED LOAD MANAGEMENT SYSTEM
WITH ZIGBEE HOME AREA NETWORK
BY AND BETWEEN
COMVERGE INC
AND
TXU ENERGY RETAIL COMPANY LLC
APRIL 15, 2009
Confidential
INTRODUCTION AND BACKGROUND
CONTRACTOR will be providing hardware, software and professional services for the COMPANY iThermostat project. The program will be targeted to have enrolled *** homes in the greater Dallas market (Oncor service area) by the *** order to achieve *** load. *** Regardless of geographic location all customers will be residential COMPANY customers that have high speed Internet service or have an AMI Energy Service Interface (ESI) provisioned meter.
This project is intended to expand the existing ***.
CONTRACTOR will provide the following program services in 2009 to support the project and are described in greater detail in the sections below.
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1.
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Hardware
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a.
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***
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b.
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***
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2.
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Software
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a.
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***
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b.
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***
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c.
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***
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3.
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Professional Services
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a.
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***
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COMPANY will provide ***, including ***. COMPANY will *** and will be responsible for ***. COMPANY will be ***.
*** Indicates material omitted pursuant to a Confidential Treatment Request filed with the Securities and Exchange Commission. A complete copy of this agreement has been filed separately with the Securities and Exchange Commission.
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TXU Energy iThermostat Program
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||||
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2009 Deployment Schedule – Forecast
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||||
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Total
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||||
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Month
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Monthly
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Program Cumulative
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||
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# New Accounts
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# New Thermostats
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# of Accounts
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# of Thermostats
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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***
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The pricing in this scope of work is based on the COMPANY forecasted program schedule above with the following assumptions:
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1.
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COMPANY will ***, and
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2.
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CONTRACTOR will ***, COMPANY will utilizing the current stock of BASIC stats and Digi gateways thru May.
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1. HARDWARE
PROGRAMMABLE COMMUNICATING THERMOSTATS (“PCT”)
*** This existing inventory will be used to support the program thru May. All new hardware starting thereafter will be the ***. All new hardware must ***.
COMPANY may elect to incorporate up to two additional Smart Energy certified type of PCTs into the iThermostat program. In such event CONTRACTOR will incorporate these additional PCTs into the iThermostat program, which includes the incorporation into both the Utility Web Portal and the Customer Web Portal.
PCT Specifications
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·
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SuperStat PRO chassis
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·
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ZigBee Smart Energy Certified with all security keys necessary to connect Smart Energy AMI networks ***
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·
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Capable of communicating with exterior Smart Meters, ***
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·
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Capability of operating in non-sleep (always on / router) mode in order to communicate with other SuperStats or Smart Energy devices
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·
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Remote firmware and software upgrade capability for the radio and communication board, not including the chasis
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·
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Capable of supporting various ***(i.e., ***, etc.)
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Gas Heat / Electric Heat / Heat Pump Compatible
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·
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Maintains room temperature differential within +/- one degree
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·
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TXU Energy branded
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·
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***
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IP GATEWAYS
CONTRACTOR will work directly with Digi to ensure gateway equipment will be available according to schedules at the fulfillment facility. CONTRACTOR will also be responsible to ensure that the IP gateways will be fully integrated and operational with the programs PCTs and the Advanced Meter Infrastructure (AMI) networks.
IP Gateway Specifications:
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·
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Ethernet IP to ZigBee communications
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·
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ZigBee Smart Energy Certified with all security keys necessary to join Smart Energy AMI networks ***
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·
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Capable of communicating with exterior Smart Meters, ***
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·
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Capability of working with *** through a ***
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·
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Ethernet (TCP/IP) connection to router
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·
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*** and ***
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·
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TXU Energy branded
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·
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***
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·
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Once the *** are available and *** into these *** completed, COMPANY will have the *** the *** as*** for *** to the ***. *** will incorporate *** and the *** has already been *** through the ***.
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2. SOFTWARE
CONTRACTOR will develop and maintain a service platform which includes *** and ***requirement design that affords *** the *** in *** any *** or *** as illustrated below. Initially *** will ***, however it is *** that *** by the end of ***. *** and *** for this *** shall be discussed by the Parties as required.
***
LOAD MANAGEMENT SOFTWARE
CONTRACTOR represents and covenants as follows:
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•
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CONTRACTOR systems will have the capability in the future to communicate with both *** and *** into the ***. The CONTRACTOR *** that provides a ***.
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•
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CONTRACTOR intends to utilize the *** which is being used to support the current program. This system is located on a dedicated server in CONTRACTOR’s ***which will be ***and has ***. By utilizing this existing system, COMPANY will ***. To accommodate *** and *** for both the *** and ***, an approximately*** is reflected in the ***.
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•
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*** will be configured as a *** with *** should the ***. The *** will be *** to the *** and with this *** is capable *** the *** as the ***. The system *** there is *** the *** into *** by providing it *** over the *** and connection to the ***.
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•
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CONTRACTOR is in the process of developing ***be a ***and will include many *** and ***. *** will be available to *** in a *** application. CONTRACTOR intends to use *** for the *** once it is ***.
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•
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One of the key features included with *** and *** use both the *** and *** to *** their ***. CONTRACTOR has already accomplished *** and *** through the ***. Additionally CONTRACTOR will *** facilitated *** to *** the *** with the ***. In the future other ***identified by COMPANY could be *** and agreement of the parties regarding applicable terms.
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•
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Once the *** is *** will provide the following ***:
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1.
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Provide COMPANY the ability to *** in the ***and to the *** on any *** that confirms to the ***, including *** and ***.
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2.
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Provision with the *** any *** device that *** to the ***, including ***.
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3.
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Provide *** with ***thru the *** with any ***.
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4.
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Provide COMPANY the ability to execute *** with *** with *** the *** and the *** and schedules in the *** and to the *** on any *** that *** including*** and ***.
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POWERPORTAL SOFTWARE
CONTRACTOR represents and commits to the following:
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•
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The COMPANY *** will have the*** to ***. There are *** included in *** & ***. The following are features to be included in each release:
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Version 1
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·
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***
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·
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Capability to *** or ***
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·
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*** and ***
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·
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*** to ***
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·
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*** to *** and ***
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·
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*** to ***
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o
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*** and ***
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o
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***
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o
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***
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·
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*** and *** are ***, but not all *** in the ***)
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o
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*** and
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o
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***and ***
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·
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*** and ***
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·
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*** for any ***
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Version 2
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·
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*** and ***
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o
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***
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·
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*** and ***
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·
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Communicate with other ***. CONTRACTOR ***will be ***.
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·
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*** to *** and *** to *** if this is *** and ***. COMPANY to provide *** and *** on *** and.
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·
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*** with *** or ***, and *** in a *** and *** format. *** to provide CONTRACTOR the *** and *** this information.
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The *** will evolve through out ***. Below is a proposed schedule for the various phases of that roll out. COMPANY and CONTRACTOR will collaborate on specific details for the features listed above, timelines and customer acceptance plans:
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·
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***
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·
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***
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·
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***
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***
*** will be *** for any and all associated ***or *** and will ***. To compensate for *** already *** for the ***, an approximate *** is reflected in the ***. CONTRACTOR will be responsible for *** and *** and ***, which includes the ***.
3. PROFESSIONAL SERVICES
SCHEDULING AND CUSTOMER CARE CALL CENTER SERVICES
All *** and *** shall initially be provided hereunder by ***. Such services will include the following:
*** will be focused on answering questions from participants, enrolling participants in the program according to TXU approved scripts, creating tickets and field services requests for TXU or their subcontractor and reporting on results.
It is COMPANY’s intention, within *** to itself *** for *** and ***. If COMPANY does not transfer within *** on a *** for ***. The actual date of such *** shall be provided by *** by written notice delivered to ***. CONTRACTOR will work with COMPAANY to *** for working with COMPANY and their ***.
on and after the ***, the CONTRACTOR call center will be responsible for installation scheduling through the *** involving the program once customers have enrolled in the program.
*** will ensure that issues are *** or will escalate ***. COMPANY will be responsible for ***.
In addition to the foregoing, CONTRACTOR scheduling and customer care call center service requirements after the Call Center Transfer Date will include the following:
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1.
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Provide *** center services for *** or ***.
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2.
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Staff the *** with *** and ***, who have received detailed training on program specific support requirements.
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3.
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Staff with ***with limited access to *** accessible if needed
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4.
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Provide each *** with a *** allowing access to the customer database, tracking system and support personnel.
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5.
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Maintain current and create *** to be provided to ***.
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6.
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Staff with *** may elect to *** these *** to accommodate more ***.
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|
7.
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Attempt to solve any problem over the phone by asking the customer a series of scripted questions about the problem, escalating to CONTRACTOR ***. If the problem cannot be solved over the phone, the issue will be sent to *** or their vendor as directed by COMPANY for resolution and will be documented in the BIS system.
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8.
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COMPANY may request for its review, from time-to-time, recorded unfiltered calls for any specific day.
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9.
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CONTRACTOR WILL develop and maintain live customer care Web chat capability during the hours of live agent operation.
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10.
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Manage, respond and track in BIS all customer care communications that are generated thru the current iThermostat e-mail box and respond to customers within 24hrs.
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11.
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COMPANY or its sales center will manage and fulfill all enrollments generated by COMPANY thru its sales call center, web site, or BRCs generated thru COMPANY marketing activities. Customers will have the ability to schedule appointments on-line or over the phone.
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|
12.
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CONTRACTOR will provide customers with the ability to schedule appointments on-line or over the phone.
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PERFORMANCE
Below are COMPANY’s performance expectations for the iThermostat program in 2009. Comverge will make best efforts to meet these expectations. CONTRACTOR Project Management will review with COMPANY these performance metrics.
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A.
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Problem disposition calls/tickets ***
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B.
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First call resolution ***
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C.
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Tier 2 resolution ***
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D.
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Defective product ***
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E.
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System Availability ***
|
REPORTING
The following is a listing of minimum reporting requirements that will be required on a weekly and monthly basis.
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·
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Call Center Performance and Metrics
|
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·
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Tier 2 Support and Trouble Tickets
|
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·
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Inventory Management
|
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·
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Installation
|
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·
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Warranty and Returns
|
|
·
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Provisioning
|
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·
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Connected Load and Gateway / Stat Status
|
|
·
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Customer Portal Usage and Activities
|
PRICING / BUDGET
***
The following are Notes regarding Pricing and Budget forecasts by line item:
|
1.
|
PRO quantities are estimated only and will be executed in separate POs with units specified by TXU. The initial equipment PO will be for an estimated *** stats and *** gateways. The standard lead time for equipment is ***. CONTRACTOR will make commercially reasonable efforts o deliver up to *** stats and *** gateways to the COMPANY warehouse by ***, or on an agreed upon *** weekly schedule that will accommodate COMPANY sales. CONTRACTOR will make commercially reasonable efforts to delver the remaining equipment by *** or on an agreed *** weekly schedule that will accommodate COMPANY sales. CONTRACTOR will provide a weekly update hardware status, and forecasted delivery dates with quantities.
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|
2.
|
Gateway quantities are estimated only and will be executed in separate POs with units specified by COMPANY.
|
|
3.
|
COMPANY plans to bring hosting services in house by end 2009 with transition services to be negotiated by the Parties. Once transitioned, hosting services will not be required by CONTRACTOR.
|
|
4.
|
The 2nd server ownership is transferable to COMPANY once hosting is brought in-house (targeted to be by year end ***).
|
|
5.
|
LMS / Apollo / License fees are *** for *** number of users. COMPANY will pay *** upon complete delivery of LMS/***, with a balance *** after such delivery of LMS/Apollo. In future years, annual maintenance fees will be ***.
|
|
6.
|
ConnectWare License fees are *** for *** users. COMPANY will *** upon complete delivery of ConnectWare, with the balance ***after such delivery of ConnectWare. In future years, annual maintenance fees will be ***. Any and all *** and *** associated with Licensing fees paid by ***.
|
|
7.
|
AMI integration for CenterPoint network has been funded and completed under the CCET contract no S0551041. Included above is the integration for the Oncor network.
|
|
8.
|
CONTRACTOR will build a software integrated scheduling tool for on-line and call center scheduling. COMPANY will integrate this technology based scheduling service with the COMPANY sales process by end of 2009. Once transitioned, ***.
|
|
9.
|
Once BIS, scheduling, Apollo, LMS, PowerPortal, ConnectWare and inventory management all have been fully integrated, the need for CONTRACTOR *** will be readdressed by *** and ***.
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