Q1-08

Q2-08

Q3-08

Q4-08

2008

Q1-09

Q2-09

Q3-09

Q4-09

2009

Q1-10

Q2-10

Q3-10

Q4-10

2010

Revenue (millions)

US

$

40.0

$

41.8

$

47.3

$

51.7

$

180.8

$

49.4

$

52.0

$

50.5

$

48.8

$

200.8

$

44.7

$

43.4

$

40.8

$

38.7

$

167.7

Canada

24.6

23.7

21.6

21.0

90.9

19.2

19.2

18.8

19.1

76.3

18.1

16.4

15.2

14.3

64.0

Offshore

—

—

0.1

0.6

0.6

2.2

2.0

3.2

4.6

11.9

4.6

7.8

9.6

11.7

33.7

Company Total

$

64.6

$

65.5

$

68.9

$

73.4

$

272.3

$

70.7

$

73.3

$

72.5

$

72.5

$

289.0

$

67.4

$

67.7

$

65.6

$

64.7

$

265.4

Gross Profit (millions)

US

$

8.0

$

6.2

$

7.5

$

8.7

$

30.5

$

8.8

$

10.1

$

9.8

$

7.7

$

36.3

$

6.8

$

6.6

$

6.2

$

5.4

$

25.0

Canada

1.5

2.1

1.2

0.2

4.9

1.7

3.3

3.4

3.1

11.9

1.6

1.6

0.8

0.2

4.1

Offshore

n/a

n/a

(0.5

)

(0.9

)

(1.4

)

0.2

(0.2

)

0.2

1.0

0.9

(1.2

)

(0.5

)

(0.4

)

0.7

(1.4

)

Company Total

$

9.5

$

8.3

$

8.2

$

8.0

$

34.0

$

10.7

$

13.1

$

13.5

$

11.8

$

49.1

$

7.1

$

7.6

$

6.6

$

6.3

$

27.7

Gross Profit %

US

20.0

%

14.9

%

15.8

%

16.9

%

16.9

%

17.8

%

19.4

%

19.5

%

15.8

%

18.1

%

15.2

%

15.2

%

15.1

%

14.0

%

14.9

%

Canada

5.9

%

8.7

%

5.8

%

0.8

%

5.4

%

9.1

%

17.0

%

18.1

%

16.1

%

15.6

%

8.6

%

9.6

%

5.5

%

1.2

%

6.5

%

Offshore

n/a

n/a

-976.9

%

-148.8

%

-215.3

%

8.3

%

-11.1

%

7.1

%

22.1

%

7.6

%

-25.9

%

-6.7

%

-3.9

%

6.1

%

-4.1

%

Company Total

14.7

%

12.7

%

11.9

%

10.9

%

12.5

%

15.2

%

17.9

%

18.6

%

16.2

%

17.0

%

10.6

%

11.3

%

10.1

%

9.7

%

10.4

%

FTE* - Quarterly Average

US

3,272

3,428

3,775

4,282

3,692

4,293

4,344

4,047

4,017

4,173

3,740

3,513

3,281

3,222

3,466

Canada

2,077

1,982

1,842

1,734

1,908

1,613

1,502

1,490

1,510

1,528

1,492

1,375

1,262

1,194

1,328

Offshore

—

—

5

76

20

216

277

449

613

390

664

1,261

1,562

2,089

1,390

Company Total

5,349

5,410

5,622

6,092

5,620

6,122

6,123

5,986

6,140

6,091

5,896

6,149

6,105

6,505

6,184

Number of Agent Seats- End of Period**

US

5,449

5,449

5,778

5,687

5,687

5,276

5,276

5,276

5,276

5,276

4,810

4,589

4,589

4,545

4,652

Canada

3,026

3,026

2,968

2,968

2,968

2,359

2,359

2,359

2,359

2,359

2,359

1,987

1,987

1,982

2,078

Offshore

—

—

1,100

1,100

1,100

1,100

1,100

1,100

1,100

1,100

1,178

3,162

3,655

3,655

2,917

Company Total

8,475

8,475

9,846

9,755

9,755

8,735

8,735

8,735

8,735

8,735

8,347

9,738

10,231

10,182

9,647

Number of Sites- End of Period

US

14

14

14

13

13

13

13

13

13

13

11

11

11

10

10

Canada

6

6

6

6

6

5

5

5

5

5

5

4

4

3

3

Offshore

—

—

1

1

1

1

1

1

1

1

2

3

3

3

3

Company Total

20

20

21

20

20

19

19

19

19

19

18

18

18

16

16

Utilization %

US

60

%

63

%

65

%

75

%

66

%

81

%

82

%

77

%

76

%

79

%

78

%

77

%

71

%

71

%

75

%

Canada

69

%

65

%

62

%

58

%

64

%

68

%

64

%

63

%

64

%

65

%

63

%

69

%

64

%

60

%

64

%

Offshore

n/a

n/a

0

%

7

%

4

%

20

%

25

%

41

%

56

%

35

%

56

%

40

%

43

%

57

%

48

%

Company Total

63

%

64

%

57

%

62

%

62

%

70

%

70

%

69

%

70

%

70

%

71

%

63

%

60

%

64

%

64

%

*FTE (Full-Time Equivalent) is calculated by dividing agent hours paid during the period by available work hours.

          (i.e.- if there are 65 work days in a quarter, 520 paid hours would equal 1 FTE)

** Seats are pro-rated for the days the site was open or closed during the quarter.