Attached files
file | filename |
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EX-31.2 - EX-31.2 - Orbitz Worldwide, Inc. | c59362exv31w2.htm |
EX-32.2 - EX-32.2 - Orbitz Worldwide, Inc. | c59362exv32w2.htm |
EX-31.1 - EX-31.1 - Orbitz Worldwide, Inc. | c59362exv31w1.htm |
EX-32.1 - EX-32.1 - Orbitz Worldwide, Inc. | c59362exv32w1.htm |
EX-10.6 - EX-10.6 - Orbitz Worldwide, Inc. | c59362exv10w6.htm |
10-Q - FORM 10-Q - Orbitz Worldwide, Inc. | c59362e10vq.htm |
Exhibit 10.5
PORTIONS OF THIS EXHIBIT MARKED BY AN (***) HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR
CONFIDENTIAL TREATMENT FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.
First Amended UltraDirect Services Schedule
THIS FIRST AMENDED ULTRADIRECT SERVICES SCHEDULE SUPERCEDES AND REPLACES THE ULTRADIRECT
SERVICES SCHEDULE BETWEEN PEGASUS AND ORBITZ WORLDWIDE, LLC DATED AUGUST 8, 2007.
This First Amended UltraDirect Services Schedule is attached to and a part of the Master Services
Agreement with the Effective Date of August 8, 2007, by and between Pegasus Solutions, Inc.
(Pegasus) and Orbitz Worldwide, LLC (Customer).
1. Definitions. All capitalized terms used in this First Amended UltraDirect Services
Schedule but not defined herein shall have the meanings set forth elsewhere in this Agreement.
In addition, the following definitions shall apply for purposes of this First Amended UltraDirect
Services Schedule:
(a) First Amended UltraDirect Services Schedule Effective Date means April 1, 2010.
(b) Available means that (i) the Reservation Function transmits Reservations Data
materially in accordance with the terms of this First Amended UltraDirect Services
Schedule; and (ii) the Reservation Function is accessible from the point at which the
Pegasus data center local area network intersects with the wide area networks over which
Reservations Data are transmitted to the Reservation Function pursuant to this First
Amended UltraDirect Services Schedule. It is the intent of both parties to work toward
valid responses from the central reservations systems represented. Pegasus contribution
will include the Best Practices Certification initiative for CRSs.
(c) Customers System means an electronic system operated by or on behalf of Customer that
displays and transmits Reservations Data.
(d) Downtime is the amount of time during which the Reservation Function is not Available,
subject to the provisions of subparagraph 8(c) of this First Amended UltraDirect Services
Schedule.
(e) Fees mean those fees set forth in paragraphs 2, 3 and 4 of the UltraDirect Pricing
Schedule to this Agreement.
(f) Geo Search means functionality allowing an accessor of Customers System to receive,
in response to a query, a list of the lodging establishments whose information appears in
the Hotel Content Database that satisfy the following criteria: (i) a location described
as either a physical address or latitude and longitude; and (ii) a radial distance in
miles or kilometers from such location.
(g) Hotel Content Database means a digital database created and maintained by or for
Pegasus that contains lodging data and descriptive content (including text, image and rich
media), and any updates thereto made available to Customer by Pegasus.
(h) Issue means a problem that causes a failure of, or degradation in, the operation of
the Reservation Function or the Hotel Content Database.
(i) Look to Book Ratio means the ratio of (i) the sum of Single Property Availability
Requests plus Multi-Property Availability Requests plus Rate Plan Information Requests
with respect to a particular time period, to (ii) Total Reservations with respect to the
same time period.
(j) Maintenance Window means the following hours, subject to change upon the agreement of
Pegasus and Customer: (i) 10:00 p.m. to midnight, Mountain Standard Time (North America), on each
Friday; and (ii) 9:00 p.m. to midnight, Mountain Standard Time (North America), on each Saturday.
(k) Mapping means functionality allowing an accessor of Customers System(s) to (i)
request and view a map image, and (ii) make subsequent requests to (1) zoom in, (2) zoom
out, (3) move up, (4) move down, (5) move right, or (6) move left while viewing the
response to a map request.
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(l) Monitoring Application means an automated monitoring application employed by Pegasus
that generates test messages, causes such messages to be transmitted throughout the
technology infrastructure used by Pegasus to deliver the Services and records the results
of each transmission for later analysis.
(m) Multi-Property Availability Request means a single request message for rates and
availability relating to two or more lodging properties that is transmitted through the
UltraDirect Interface pursuant to this First Amended UltraDirect Services Schedule.
(n) Net Reservations means the number of reservations transmitted through the UltraDirect
Interface during a particular time period, less the number of cancellations of
reservations transmitted through the UltraDirect Interface during the same time period.
(o) Offensive Content means content that is defamatory, obscene, pornographic,
gratuitously violent or otherwise offensive.
(p) Onward Distributor means a party other than Pegasus, Customer or an Affiliate that
operates an electronic system that displays and transmits Reservations Data which includes
providers of metasearch or rate auditing functionality (also known as crawlers) that have
contractual relationships with Customer.
(q) Pegasus Rate Cache means a Pegasus database that temporarily stores rate and
availability information previously processed by UltraSwitch on behalf of hotels and made
available for use by third party distributors.
(r) Prohibited Requests means (i) any information request that is transmitted to the
UltraDirect Interface by Customers System(s) that is not transmitted in response to an
information request by an accessor of Customers System(s) (unless otherwise pre-approved
in writing by Pegasus); and (ii) any information requests analogous to those described in
subparagraph (i) that are transmitted to the UltraDirect Interface by an Onward
Distributor.
(s) Rate Plan Information Request means a single request message for detailed information
regarding a specified rate and room type that is transmitted through the UltraDirect
Interface pursuant to this First Amended UltraDirect Services Schedule.
(t) Reservations Data means reservation rate and availability information, and information
relating to the making, changing and canceling of reservations.
(u) Reservation Function means Pegasus-provided functionality that is accessed by Customer
through the UltraDirect Interface and that transmits Reservations Data between reservation
systems used by lodging establishments and other systems.
(v) Scheduled Downtime means a period of time (i) during the Maintenance Window, (ii) during
which the Reservation Function is not Available, and (iii) with respect to which Pegasus gives
Customer notice in compliance with subparagraph 8(d) of this First Amended UltraDirect Services
Schedule.
(w) CRS Scheduled Downtime means a period of time during which a particular CRS is not
Available, and with respect to which such CRS has given Pegasus advance notice.
(x) Single Property Availability Request means a single request message for rates and
availability relating to one lodging property that is transmitted through the UltraDirect
Interface pursuant to this UltraDirect Services Schedule.
(y) Total Reservations means the total number of reservation requests transmitted through
the UltraDirect Interface pursuant to this First Amended UltraDirect Services Schedule.
(z) UltraDirect Interface means an interface between: (i) Customers System and (ii) the
Hotel Content Database and the Pegasus system(s) performing the Reservation Function.
(aa) UltraDirect Services means the services described in paragraph 2 of this First
Amended UltraDirect Services Schedule.
2. UltraDirect Services. Pegasus agrees to:
(a) provide Customer with specifications for Customers use in creating and implementing
the UltraDirect Interface;
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(b) grant Customers System access to the Hotel Content Database and the Reservation
Function through the UltraDirect Interface created, implemented and maintained by Customer
in conformity with such specifications, for the purpose of permitting accessors of
Customers System to view data residing in the Hotel Content Database and to transmit and
view Reservations Data;
(c) use commercially reasonable efforts to support Customers implementation and
maintenance of the UltraDirect Interface; and
(d) permit Customer to retain a copy of the information obtained from the Hotel Content
Database on Customers System(s) provided Customer performs, on a daily basis, an update
to Customers System(s) of any information in the Hotel Content Database that has been
modified since the last update was made available to Customer by Pegasus.
3. Customers Duties.
(a) General. The parties agree that as of the First Amended UltraDirect Services Schedule
Effective Date, the UltraDirect Interface has been created and implemented between Pegasus
and Customer. Customer shall:
(i) | diligently maintain the UltraDirect Interface in accordance with this First Amended UltraDirect Services Schedule; | ||
(ii) | be solely responsible for the creation of all necessary URL links from Customers System to the Hotel Content Database and the Reservation Function; and | ||
(iii) | except as expressly permitted under this Agreement, not permit the Hotel Content Database, the Reservation Function or the UltraDirect Interface to be copied, downloaded, hyperlinked or in any manner used or redistributed in whole or in part except as expressly permitted by this Agreement. |
(b) Onward Distribution. Customer is generally prohibited from permitting any
third party, other than end-user consumers who access Customers System(s), access to
or use of information contained in the Hotel Content Database, or use of other data
transmitted through the UltraDirect Interface. However, Customer may permit Onward
Distributors access to and use of information contained in the Hotel Content
Database, and use and access to other data transmitted through the UltraDirect
Interface, subject to Pegasus right to prohibit such access and use by any Onward
Distributor, provided that:
(i) prior to permitting such access and use by an Onward Distributor, Customer
provides written notice to such Onward Distributor stating that (A) such data and
the systems transmitting the same are the sole and exclusive property of Pegasus
(which may be identified in Customers written notice to Onward Distributors
generically as a third party service provider or similar designation), its
licensors and/or the lodging establishments whose information appears in the Hotel
Content Database; and (B) no right, title or interest of any kind in such systems or
data is granted by Pegasus to such Onward Distributor by virtue of its access to and
use of such data;
(ii) any access to or use of the information contained in the Hotel Content Database
by any Onward Distributor (as permitted by Pegasus hereunder) shall be solely for
the purpose of permitting accessors of such Onward Distributor system(s) to view
such information in connection with the processing of Reservations Data through the
Reservation Function;
(iii) upon the request of Pegasus, Customer will provide Pegasus confirmation as to
whether a particular, named party is an Onward Distributor;
(iv) Customer, upon 30 days prior written notice from Pegasus, terminates such
access and use by any Onward Distributor that (A) displays Offensive Content on any
electronic system maintained and hosted by or on behalf of such Onward Distributor,
(B) transmits Prohibited Requests or (C) violates the requirements set forth in
paragraph 4(e) below; and
(v) in consideration of Pegasus agreement to permit Onward Distributors access to
and use of data transmitted through the UltraDirect Interface, Customer hereby
agrees to indemnify, defend and hold harmless Pegasus, its directors, officers,
employees, agents, successors and assigns, from and against any and all liability
and every loss, cost, damage, claim, cause of action and expense (including
reasonable attorneys fees) paid or incurred by any one or more of them directly or
indirectly arising from or attributable to such access or use by any Onward
Distributor or a user of any Onward Distributor.
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(c) Bursting; Look to Book Ratio.
(i) Methods to Reduce Ratio. Each party shall (i) confer with the other party
in good faith regarding recommended methods for reducing the Look to Book Ratio;
and (ii) use commercially reasonable efforts to implement those recommended methods
that Pegasus and Customer agree in good faith are practicable. Pegasus shall
continue to implement measures to improve system stability.
(ii) Excess Ratio. If the Look to Book Ratio exceeds (***):1 with respect to a
calendar month then Pegasus shall not be obligated to transmit Customer
Reservations Data during the calendar month immediately following such month to any
central reservation system to which the operator of such system has requested that
Customer Reservations Data not be transmitted, provided, however, that Pegasus
promptly notifies Customer of such request.
(iii) Notwithstanding the foregoing, or anything to the contrary set
forth in this Agreement, in the event that (i) Customers Look to Book Ratio
exceeds (***):1, and (ii) Pegasus reasonably concludes that Customers Look to
Book Ratio poses an imminent material threat to the Reservation Function by
materially inhibiting, disrupting or otherwise causing performance degradation,
of the Reservation Function or otherwise causing a performance degradation to
any of Pegasus facilities used to deliver the UltraDirect Services, Pegasus
may immediately suspend its performance of the UltraDirect Services, solely to
the extent necessary to reduce the imminent material threat and with such
suspension of the UltraDirect Services to cease once the imminent material
threat has been addressed.
4. Use of Content.
(a) Subject to the terms and conditions of this Agreement, Pegasus hereby grants to
Customer a non-exclusive, worldwide license during the term of this UltraDirect Services
Schedule to publicly display and transmit Hotel Content Database content to an end user
for the purpose of generating Reservations Data to be transmitted through the Reservation
Function.
(b) Subject to the terms and conditions of this Agreement, Pegasus hereby grants to
Customer a non-exclusive, worldwide license during the term of this UltraDirect Services
Schedule to distribute Hotel Content Database content to (i) its Affiliates, (ii) Onward
Distributors in accordance with Section 3(b), and (iii) any other entity to which Pegasus
consents in writing.
(c) Subject to the terms and conditions of this Agreement, Pegasus hereby grants to
Customer a non-exclusive, worldwide license during the term of this UltraDirect Services
Schedule to reproduce, edit, promote, and create derivative works of the content from the
Hotel Content Database provided such activity and use is limited to Customer and
Affiliates. Customer may combine such information and data with Customers own content.
(d) Pegasus acknowledges and agrees that it will not obtain any right, title or interest
in the Reservations Data.
(e) If information from the Hotel Content Database regarding a lodging establishment is
provided to an accessor of Customers System or an Onward Distributor, Customer shall use
reasonable efforts to ensure that such accessor of Customers System or Onward Distributor
transmits Reservations Data regarding such lodging establishment exclusively through the
Reservation Function, provided that Pegasus sole remedy for a breach of this Section 4
shall be to terminate this Schedule upon thirty (30) days prior notice to Customer.
(f) Pegasus shall provide Customer with the Hotel Content Database content translated into
language other than English where Pegasus has such translations available.
5. Offensive Content. Pegasus may immediately terminate the provision of UltraDirect
Services to Customer for any period of time during which Customers System, or any electronic
system maintained and hosted by or on behalf of an Onward Distributor with access to and use of
data transmitted through the UltraDirect Interface, displays any Offensive Content.
Notwithstanding the foregoing, before Pegasus exercises its termination right set forth in the
preceding sentence, Pegasus shall first afford Customer the opportunity to remove such Offensive
Content within twenty-four (24) hours after receiving written notice from Pegasus.
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6. Data Transmission. The transmission of data between Customers System and the
UltraDirect Interface shall occur by such means as are mutually agreed by Customer and Pegasus.
7. Hotel Content Database Download. Pegasus agrees to allow Customer, and Customer
agrees to perform, a complete download to Customers System of all property-descriptive
information in the Hotel Content Database, such download to occur on a date mutually agreed by
Customer and Pegasus, but not occur after the 5th day of each month. Pegasus agrees to
allow, and Customer agrees to perform, on a daily basis thereafter one (1) download to Customers
System of any property-descriptive information in the Hotel Content Database that has been
modified since the last download. Customer further agrees to make a good faith effort to make
modified property-descriptive information accessible to accessors of Customers System within two
(2) business days of Customers download of the same. Customer shall not permit information
downloaded pursuant to this paragraph to be further downloaded to any third party system and
shall not distribute such information to any third party in any tangible medium. Upon the
earlier of the termination of this UltraDirect Services Schedule or such time as Customer ceases
to perform downloads as provided above, Customer shall promptly delete from its systems all
information downloaded pursuant to this paragraph which is not publicly available elsewhere and
shall promptly destroy or return to Pegasus all physical copies of any such information. Upon
Pegasus request, Customer shall certify to Pegasus any such deletion, destruction and return
within five business days of receipt of such request.
8. Downtime.
(a) Downtime Service Level. Downtime during each calendar month as a percentage of all
time during such calendar month will not exceed three-tenths percent (0.3%) (Downtime
Commitment). Customers sole and exclusive remedy if Downtime exceeds the Downtime
Commitment is set out in Section 5 of the Pricing Schedule.
(b) Downtime Measurement. The amount of Downtime during any period will be determined by
reference to the results recorded by the Monitoring Application and agreed upon by Pegasus
and Customer (agreement not to be unreasonably withheld by either party). Downtime end
times will be demarked by written (email) notification by Pegasus to Customer.
(c) Loss of Negotiated Rate Functionality: For purposes of this subparagraph 8(c), Loss of
negotiated rate functionality (LONRF) is the amount of time during with the negotiated
rate functionality is not available excluding any Downtime exclusions as defined in
subparagraph 8d below.
If a LONRF event occurs, Pegasus will, as Customers sole and exclusive remedy for
such event, credit against the amounts due from Customer to Pegasus with respect to
the next calendar month a fee calculated in accordance with the following formula:
[((# of minutes with loss of functionality) / (# of minutes in the month)) * (# of
UltraDirect Net Reservations)] * [$(***)]
For example, if the LONRF event is for one full hour and Customer processes 150,000
UltraDirect Net Reservations in the month when the LONRF event occurred, Pegasus
would provide a credit to Customer of $ (***).
(((60) / (44640)) * (150,000)) * ($(***)) = $(***)
(d) Downtime Exclusions. Downtime shall not include any time during which the Reservation
Function is not Available due to:
(i) | up to four (4) hours of Scheduled Downtime per calendar month; | ||
(ii) | acts or omissions of any party other than Pegasus or Pegasus vendors and agents; | ||
(iii) | hardware, software, networks, equipment or interfaces other than those provided or managed by Pegasus or Pegasus vendors and agents; | ||
(iv) | third-party service providers other than Pegasus vendors and agents; | ||
(v) | any other equipment, applications or components not directly managed or controlled by Pegasus or Pegasus vendors and agents; or |
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(vi) | one or more of the causes listed in Section 7.2 of the Master Services Agreement. | ||
(vii) | Pegasus will not pay for Downtime and loss of functionality at the same time - either or depending on the root cause analysis of the outage or loss of negotiated rate functionality as determined by both parties. |
(e) Notice by Pegasus of Scheduled Downtime. Pegasus will give notice of Scheduled
Downtime to Customer by e-mail or such other means as mutually agreed by Customer and
Pegasus. In addition, Pegasus will give notice of CRS Scheduled downtime to Customer by
e-mail or such other means as mutually agreed by Customer and Pegasus, to the extent
Customer obtains written permission from such CRS for Pegasus to provide such notice.
Such notice will be given by Pegasus to the individual designated by Customer for the
receipt of such notices and will be given no less than five (5) calendar days prior to the
commencement of the subject Scheduled Downtime provided Pegasus is informed prior to five
(5) calendar days. Any such notice given by Pegasus will include the date and time of
commencement of the subject Scheduled Downtime and an estimate of the duration of the
subject Scheduled Downtime.
(f) Notice by Customer of Scheduled Outage. The parties acknowledge and agree that
Pegasus could interpret the cessation of activity though the UltraDirect Interface from
Customers System as an Issue requiring action by Pegasus pursuant to paragraph 9 below.
Consequently, Customer agrees to use commercially reasonable efforts to provide Pegasus
prior notice, by e-mail or such other means as mutually agreed by Customer and Pegasus, of
any plan by Customer to make Customers System unavailable to transmit Reservations Data
to, or to receive transmissions of Reservations Data from, the Reservation Function for
any period of time. Any such notice given by Customer will include the date and time of
commencement of the subject unavailability and an estimate of the duration of the subject
unavailability.
(g) Event of Default. Nothing contained in paragraph 8(a) above shall be interpreted to
limit the rights and remedies of Customer in the case of an Event of Default; as such term
is defined in Section 7.0 of Master Services Agreement.
9. Use of Pegasus Rate Cache. Customer shall not be required to hit the Pegasus Rate
Cache for rate or availability information unless the parties so agree in writing.
10. Issue Resolution.
(a) Severity Level Description. The following table sets forth the criteria by which
Customer will determine the appropriate classification for each Issue identified by or
reported to Pegasus:
Severity Level | Description | |
1 Emergency |
Reservation Function not Available (other than during Scheduled Downtime); or severe impact to Customer business operations; or potential for significant Customer loss of revenue | |
2 High |
Significant impact to Customer business operations; or significant impact to Customers use of the Reservation Function and absence of a work-around | |
3 Medium |
Significant impact to Customers use of the Reservation Function but a work-around exists | |
4 Low |
Any Issue that is not appropriately classified as Severity 1, 2 or 3 |
(b) Issue Resolution Procedures. The following table sets forth (i) the time periods
within which Pegasus will communicate with Customer (by telephone or electronic means)
with respect to each Issue reported to Pegasus; and (ii) Pegasus commitments to resolve,
or mitigate the effects of, such Issue:
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Severity Level | Communication | Resolution or Mitigation | ||
1 Emergency |
Pegasus will contact Customer within thirty (30) minutes of receiving the initial report of the Issue, and will update Customer every thirty (30) minutes thereafter until the Issue is resolved. | Pegasus commits to resolve
the Issue or implement a
work-around for the Issue
that effectively mitigates
the effects of the Issue
within two (2) hours of
Pegasus receipt of the
initial report of such
Issue. |
||
Within five (5) business days of resolution, Pegasus will deliver to Customer a written analysis detailing the causes of the Issue. | ||||
2 High |
Pegasus will contact Customer within sixty (60) minutes of receiving the initial report of the Issue, and will update Customer every sixty (60) minutes until the Issue is resolved. | Pegasus commits to resolve
the Issue or implement a
work-around for the Issue
that effectively mitigates
the effects of the Issue
within six (6) hours of
Pegasus receipt of the
initial report of such
Issue. |
||
Within five (5) business days of resolution, Pegasus will deliver to Customer a written analysis detailing the causes of the Issue. | ||||
3 Medium |
Pegasus will contact Customer: (i) on the same business day if the initial report is received during normal business hours and Pegasus is able to respond on the same business day or (ii) the next business day of receiving the initial report of the Issue if Pegasus is unable to resolve on the same business day. Pegasus will update Customer daily thereafter until the Issue is resolved. | Pegasus commits to resolve the Issue or implement a work-around for the Issue that effectively mitigates the effects of the Issue within five (5) business days of Pegasus receipt of the initial report of such Issue. | ||
4 Low |
Pegasus will contact Customer within three (3) business days of receiving the initial report of the Issue. | Pegasus will resolve the Issue or implement a work-around for the Issue that effectively mitigates the effects of the Issue within ten (10) business days of Pegasus receipt of the initial report of such issue. |
(c) Conditions to Pegasus Obligations. Pegasus performance of the obligations set forth
in the preceding subparagraph
9(b) with respect to an Issue are conditioned upon (i) Customer taking such reasonable actions within its control as are required to resolve or mitigate the Issue, as applicable; (ii) with respect to a Severity Level 1 Issue, Customer committing personnel and corporate resources as reasonably necessary and without regard to normal business hours to assist Pegasus so that Pegasus can promptly research and resolve the Issue; and (iii) with respect to a Severity Level 2 or a Severity Level 3 Issue, Customer committing personnel and corporate resources as reasonably necessary during normal business hours to assist Pegasus so that Pegasus can promptly research and resolve or mitigate the Issue, as applicable.
9(b) with respect to an Issue are conditioned upon (i) Customer taking such reasonable actions within its control as are required to resolve or mitigate the Issue, as applicable; (ii) with respect to a Severity Level 1 Issue, Customer committing personnel and corporate resources as reasonably necessary and without regard to normal business hours to assist Pegasus so that Pegasus can promptly research and resolve the Issue; and (iii) with respect to a Severity Level 2 or a Severity Level 3 Issue, Customer committing personnel and corporate resources as reasonably necessary during normal business hours to assist Pegasus so that Pegasus can promptly research and resolve or mitigate the Issue, as applicable.
11. Time Period Targets.
(a) Implementation. Pegasus and Customer will each use commercially reasonable efforts to
implement the UltraDirect Services for any Affiliates of Customer that wish to receive the Services hereunder within ninety (90) business days of the First Amended
UltraDirect Services Schedule Effective Date, subject to the provisions of the governing
plan and schedule of implementation and to the performance of all necessary actions by any
third party.
(b) Professional Services. Pegasus will use commercially reasonable efforts to provide to
Customer, within ten (10) business days of Customers request for services to be performed
by Pegasus Professional Services group, an estimated schedule for, and the estimated
total cost of, the requested services.
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12. | Term. This UltraDirect Services Schedule shall be effective as of the First Amended UltraDirect Services Schedule Effective Date and shall continue in effect for an initial term of two (2) years from such date unless terminated earlier as provided in this Agreement. The term of this First Amended UltraDirect Services Schedule shall thereafter automatically renew for additional, successive ninety (90) day terms unless either party provides written notice to the other party of its intent to terminate this First Amended UltraDirect Services Schedule at least ninety (90) days prior to the expiration of the then-current term. |
PEGASUS SOLUTIONS, INC. | ORBITZ WORLDWIDE, LLC | |||||
By:
|
/s/ Richard V. Leutwyler | By: | /s/ Julie Szudarek | |||
Name: Richard V. Leutwyler | Print: Julie Szudarek | |||||
Title: COO | Title: VP |
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