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8-K - 8-K - AMERICAN EXPRESS COfirstquarter20108k.htm
EX-99.3 - EARNINGS SUPPLEMENT - AMERICAN EXPRESS COearningssupplement.htm
EX-99.1 - PRESS RELEASE DATED APRIL 22, 2010 - AMERICAN EXPRESS COexhibit99_1pressrel.htm

                                                                EXHIBIT 99.2

All information in the following tables is presented on a basis prepared in
accordance with U.S. generally accepted accounting principles (GAAP), unless
otherwise indicated. On January 1, 2010, the Company consolidated its off-
balance sheet cardmember loans and related debt onto its balance sheet in
compliance with GAAP governing transfers of financial assets and
consolidation of variable interest entities (new GAAP adopted effective
January 1, 2010). Beginning in the first quarter of 2010, the consolidation
of these assets and liabilities resulted in certain incremental income and
expenses being reflected, as well as reclassifications of certain line items
within the Company's Consolidated Statements of Income. The changes described
above were made on a prospective basis; results for periods prior to 1Q'10
have not been restated. Refer to page 20 for additional discussion.
Additionally, prior period amounts have been revised to reflect various other
changes in financial and statistical reporting associated with changes in the
Company's methodology for allocating items such as interest and capital
across its reportable operating segments.

(Preliminary)

                           AMERICAN EXPRESS COMPANY
                       CONSOLIDATED STATEMENTS OF INCOME

(Millions)



                                                                                         Quarters Ended
                                                                                            March 31,
                                                                                   -------------------------    Percentage
                                                                                       2010          2009       Inc/(Dec)
                                                                                   -----------   -----------   ------------
                                                                                                               
Revenues
Non-interest revenues
  Discount revenue                                                                 $     3,466   $     3,066             13%
  Net card fees                                                                            521           532             (2)
  Travel commissions and fees                                                              386           365              6
  Other commissions and fees                                                               500           453             10
  Securitization income, net (A)                                                           N/A           141             --
  Other                                                                                    426           450             (5)
                                                                                   -----------   -----------
     Total non-interest revenues                                                         5,299         5,007              6
                                                                                   -----------   -----------
Interest income
  Interest and fees on loans                                                             1,775         1,292             37
  Interest and dividends on investment securities                                          117           154            (24)
  Deposits with banks and other                                                             13            28            (54)
                                                                                   -----------   -----------
    Total interest income                                                                1,905         1,474             29
                                                                                   -----------   -----------
Interest expense
  Deposits                                                                                 128            85             51
  Short-term borrowings                                                                      1            27            (96)
  Long-term debt and other                                                                 469           443              6
                                                                                   -----------   -----------
    Total interest expense                                                                 598           555              8
                                                                                   -----------   -----------
    Net interest income                                                                  1,307           919             42
                                                                                   -----------   -----------
Total revenues net of interest expense                                                   6,606         5,926             11
                                                                                   -----------   -----------
Provisions for losses
  Charge card                                                                              227           336            (32)
  Cardmember loans                                                                         688         1,414            (51)
  Other                                                                                     28            53            (47)
                                                                                   -----------   -----------
     Total provisions for losses                                                           943         1,803            (48)
                                                                                   -----------   -----------
Total revenues net of interest expense after provisions for losses                       5,663         4,123             37
                                                                                   -----------   -----------
Expenses
  Marketing and promotion                                                                  595           345             72
  Cardmember rewards                                                                     1,218           846             44
  Cardmember services                                                                      149           111             34
  Salaries and employee benefits                                                         1,327         1,253              6
  Professional services                                                                    561           519              8
  Occupancy and equipment                                                                  384           358              7
  Communications                                                                            95           104             (9)
  Other, net                                                                                82            43             91
                                                                                   -----------   -----------
     Total                                                                               4,411         3,579             23
                                                                                   -----------   -----------
Pretax income from continuing operations                                                 1,252           544              #
Income tax provision                                                                       367           101              #
                                                                                   -----------   -----------
Income from continuing operations                                                          885           443            100
Loss from discontinued operations, net of tax                                               --            (6)             #
                                                                                   -----------   -----------
Net income                                                                         $       885   $       437              #
                                                                                   ===========   ===========
Income from continuing operations attributable to common shareholders (B)          $       873   $       367              #
                                                                                   ===========   ===========
Net income attributable to common shareholders (B)                                 $       873   $       361              #
                                                                                   ===========   ===========


# - Denotes a variance of more than 100%.

(A) In accordance with the new GAAP adopted effective January 1, 2010, the
Company no longer reports securitization income, net in its income statement.

(B) Represents income from continuing operations or net income, as applicable,
less (i) preferred share dividends and related accretion of $72 million for
the quarter ended March 31, 2009, and (ii) earnings allocated to participating
share awards and other items of $12 million and $4 million for the quarters
ended March 31, 2010 and 2009, respectively.

                                       8

(Preliminary) AMERICAN EXPRESS COMPANY CONDENSED CONSOLIDATED BALANCE SHEETS (Billions) March 31, December 31, 2010 2009 ----------- ------------ Assets Cash $ 21 $ 16 Accounts receivable 36 38 Investment securities 18 24 Loans 53 30 Other assets 15 16 ----------- ------------ Total assets $ 143 $ 124 =========== ============ Liabilities and Shareholders' Equity Customer deposits $ 28 $ 26 Short-term borrowings 2 2 Long-term debt 72 52 Other liabilities 28 30 ----------- ------------ Total liabilities 130 110 ----------- ------------ Shareholders' equity 13 14 ----------- ------------ Total liabilities and shareholders' equity $ 143 $ 124 =========== ============ 9
(Preliminary) AMERICAN EXPRESS COMPANY FINANCIAL SUMMARY (Millions) Quarters Ended March 31, ------------------------- Percentage 2010 2009 Inc/(Dec) ----------- ----------- ------------ TOTAL REVENUES NET OF INTEREST EXPENSE U.S. Card Services $ 3,538 $ 3,102 14% International Card Services 1,139 1,044 9 Global Commercial Services 1,022 938 9 Global Network & Merchant Services 997 857 16 ----------- ----------- 6,696 5,941 13 Corporate & Other, including adjustments and eliminations (90) (15) # ----------- ----------- CONSOLIDATED TOTAL REVENUES NET OF INTEREST EXPENSE $ 6,606 $ 5,926 11 =========== =========== PRETAX INCOME (LOSS) FROM CONTINUING OPERATIONS U.S. Card Services $ 677 $ (22) # International Card Services 184 29 # Global Commercial Services 136 122 11 Global Network & Merchant Services 415 386 8 ----------- ----------- 1,412 515 # Corporate & Other (160) 29 # ----------- ----------- PRETAX INCOME FROM CONTINUING OPERATIONS $ 1,252 $ 544 # =========== =========== NET INCOME (LOSS) U.S. Card Services $ 428 $ (7) # International Card Services 151 52 # Global Commercial Services 92 81 14 Global Network & Merchant Services 267 250 7 ----------- ----------- 938 376 # Corporate & Other (53) 67 # ----------- ----------- Income from continuing operations 885 443 100 Loss from discontinued operations, net of tax -- (6) # ----------- ----------- NET INCOME $ 885 $ 437 # =========== =========== # - Denotes a variance of more than 100%. 10
(Preliminary) AMERICAN EXPRESS COMPANY FINANCIAL SUMMARY (CONTINUED) Quarters Ended March 31, ------------------------- Percentage 2010 2009 Inc/(Dec) ----------- ----------- ------------ EARNINGS PER COMMON SHARE BASIC Income from continuing operations attributable to common shareholders $ 0.74 $ 0.32 #% Loss from discontinued operations -- (0.01) # ----------- ----------- Net income attributable to common shareholders $ 0.74 $ 0.31 #% =========== =========== Average common shares outstanding (millions) 1,185 1,156 3% =========== =========== DILUTED Income from continuing operations attributable to common shareholders $ 0.73 $ 0.32 #% Loss from discontinued operations -- (0.01) # ----------- ----------- Net income attributable to common shareholders $ 0.73 $ 0.31 #% =========== =========== Average common shares outstanding (millions) 1,191 1,156 3% =========== =========== Cash dividends declared per common share $ 0.18 $ 0.18 -% =========== =========== SELECTED STATISTICAL INFORMATION Quarters Ended March 31, ------------------------- Percentage 2010 2009 Inc/(Dec) ----------- ----------- ------------ Return on average equity (A) 18.0% 16.3% Return on average common equity (A) 17.1% 16.7% Return on average tangible common equity (A) 22.2% 21.6% Common shares outstanding (millions) 1,198 1,168 3% Book value per common share $ 11.21 $ 10.61 6% Shareholders' equity (billions) $ 13.4 $ 15.8 (15)% # - Denotes a variance of more than 100%. (A) Refer to Appendix I for components of return on average equity, return on average common equity and return on average tangible common equity. 11
(Preliminary) AMERICAN EXPRESS COMPANY SELECTED STATISTICAL INFORMATION (Billions, except percentages and where indicated) Quarters Ended March 31, ------------------------- Percentage 2010 2009 Inc/(Dec) ----------- ----------- ------------ Card billed business (A): United States $ 108.0 $ 97.4 11% Outside the United States 53.0 41.8 27 ----------- ----------- Total $ 161.0 $ 139.2 16 =========== =========== Total cards-in-force (millions) (B): United States 48.8 53.4 (9)% Outside the United States 39.2 38.2 3 ----------- ----------- Total 88.0 91.6 (4) =========== =========== Basic cards-in-force (millions) (B): United States 38.1 41.6 (8)% Outside the United States 34.4 33.3 3 ----------- ----------- Total 72.5 74.9 (3) =========== =========== Average discount rate (C) 2.55% 2.56% Average basic cardmember spending (dollars) (D) $ 3,012 $ 2,443 23% Average fee per card (dollars) (D) $ 37 $ 34 9% Average fee per card adjusted (dollars) (D) $ 40 $ 38 5% (A) Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network partnership agreements, and certain insurance fees charged on proprietary cards. Card billed business is reflected in the United States or outside the United States based on where the cardmember is domiciled. (B) Total cards-in-force represents the number of cards that are issued and outstanding. Proprietary basic consumer cards-in-force includes basic cards issued to the primary account owner and does not include additional supplemental cards issued on that account. Proprietary basic small business and corporate cards-in-force include basic and supplemental cards issued to employee cardmembers. Non-proprietary basic cards-in-force includes all cards that are issued and outstanding under network partnership agreements. (C) This calculation is designed to reflect pricing at merchants accepting general purpose American Express cards. It represents the percentage of billed business (both proprietary and Global Network Services) retained by the Company from merchants it acquires, prior to payments to third parties unrelated to merchant acceptance. (D) Average basic cardmember spending and average fee per card are computed from proprietary card activities only. Average fee per card is computed based on net card fees, including the amortization of deferred direct acquisition costs, plus card fees included in interest and fees on loans (including related amortization of deferred direct acquisition costs), divided by average worldwide proprietary cards-in-force. The card fees related to cardmember loans included in interest and fees on loans were $51 million and $40 million for the quarters ended March 31, 2010 and 2009, respectively. The adjusted average fee per card is computed in the same manner, but excludes amortization of deferred direct acquisition costs (a portion of which is charge card related and included in net card fees and a portion of which is lending related and included in interest and fees on loans). The amount of amortization excluded was $51 million and $70 million for the quarters ended March 31, 2010 and 2009, respectively. The Company presents adjusted average fee per card because management believes that this metric presents a useful indicator of card fee pricing across a range of its proprietary card products. 12
(Preliminary) AMERICAN EXPRESS COMPANY SELECTED STATISTICAL INFORMATION (CONTINUED) (Billions, except percentages and where indicated) Quarters Ended March 31, ------------------------- Percentage 2010 2009 Inc/(Dec) ----------- ----------- ------------ Worldwide cardmember receivables: Total receivables $ 33.7 $ 30.3 11% Loss reserves (millions): Beginning balance $ 546 $ 810 (33)% Provision 184 336 (45) Net write-offs (A) (244) (332) (27) Other 12 (4) # ----------- ----------- Ending balance $ 498 $ 810 (39) =========== =========== % of receivables 1.5% 2.7% Net write-off rate - USCS 1.7% 4.9% 30 days past due as a % of total - USCS 1.9% 3.7% Net loss ratio (as a % of charge volume) - ICS/GCS (A) (B) 0.38% 0.24% 90 days past billing as a % of total - ICS/GCS (A) 0.9% 2.7% Worldwide cardmember loans - GAAP basis portfolio (C): Total loans $ 57.6 $ 36.7 57% 30 days past due as a % of total 3.3% 4.9% Loss reserves (millions): Beginning balance $ 3,268 $ 2,570 27% Adoption of new GAAP consolidation standard (D) $ 2,531 N/A N/A Provision 670 1,401 (52) Net write-offs - principal (1,035) (782) 32 Net write-offs - interest and fees (114) (155) (26) Other (6) (21) (71) ----------- ----------- Ending balance $ 5,314 $ 3,013 76 =========== =========== Ending Reserves - principal $ 5,161 $ 2,806 84 Ending Reserves - interest and fees $ 153 $ 207 (26) % of loans 9.2% 8.2% % of past due 277% 168% Average loans $ 59.3 $ 39.0 52% Net write-off rate 7.0% 8.0% Net interest income divided by average loans (E) (F) 8.9% 9.6% Net interest yield on cardmember loans (E) 10.3% 10.8% Worldwide cardmember loans - total portfolio (G): Total loans $ 57.6 $ 65.0 (11)% 30 days past due as a % of total 3.3% 5.0% Net write-offs - principal (millions) $ 1,035 $ 1,392 (26) Average loans $ 59.3 $ 67.9 (13)% Net write-off rate 7.0% 8.2% Net interest yield on cardmember loans (E) 10.3% 11.1% # - Denotes a variance of more than 100%. (A) Effective January 1, 2010, the Company revised the time period in which past due cardmember receivables in International Card Services and Global Commercial Services are written off to when they are 180 days past due or earlier, consistent with applicable bank regulatory guidance and the write-off methodology adopted for U.S. Card Services in the fourth quarter of 2008. Previously, receivables were written off when they were 360 days past billing or earlier. Therefore, the net write-offs for the first quarter of 2010 include net write-offs of approximately $60 million for International Card Services and approximately $48 million for Global Commercial Services resulting from this write-off methodology change, which increased the net loss ratio and decreased the 90 days past billing metrics for these segments, but did not have a substantial impact on provisions for losses. If these amounts had been excluded from net write-offs, the combined net loss ratio for International Card Services/Global Commercial Services would have been 0.13%. (B) Beginning with the first quarter of 2010, the Company has revised the net loss ratio to exclude net write-offs related to unauthorized transactions, consistent with the methodology for calculation of the net write-off rate for U.S. Card Services. The metrics for prior periods have not been restated for this change as it was deemed immaterial. (C) For periods ended on or prior to December 31, 2009, the Company's cardmember loans and related debt performance information on a GAAP basis was referred to as the "Owned" basis presentation. Under the GAAP basis presentation prior to a securitization, revenues and expenses from cardmember loans and related debt were reflected in the Company's income statements in other commissions and fees, net interest income and provisions for losses for cardmember loans. In accordance with the new GAAP adopted effective January 1, 2010, the Company's securitized portfolio of cardmember loans and related debt is consolidated on its balance sheet. (D) Reflects the new GAAP adopted effective January 1, 2010, which resulted in all securitization transactions being accounted for as secured borrowings by the Company. This adoption resulted in the consolidation of the American Express Credit Account Master Trust (the Lending Trust), reflecting $29.0 billion of additional cardmember loans along with a $2.5 billion allowance for loan loss reserve on the Company's balance sheets. (E) See Appendix III for calculations of net interest yield on cardmember loans and the ratio of net interest income divided by average loans. The Company believes net interest yield on cardmember loans (on both a GAAP and non-GAAP basis) is useful to investors because it provides a measure of profitability of the Company's cardmember loans portfolio. (F) This calculation includes elements of total interest income and total interest expense that are not attributable to the cardmember loan portfolio, and thus is not representative of net interest yield on cardmember loans. The calculation includes interest income and interest expense attributable to investment securities and other interest-bearing deposits as well as to cardmember loans, and interest expense attributable to other activities, including cardmember receivables. (G) For periods ended on or prior to December 31, 2009, total portfolio information is based on the Company's historical non-GAAP, or "Managed" basis presentation. For periods ending after January 1, 2010, total portfolio information is based on the Company's entire portfolio of cardmember loans and related debt determined in accordance with GAAP and is identical to the numbers provided in the GAAP basis portfolio above for such period. See page 20 for discussion of total portfolio information. 13
(Preliminary) AMERICAN EXPRESS COMPANY CONSOLIDATED STATEMENTS OF INCOME (Millions) Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ Revenues Non-interest revenues Discount revenue $ 3,466 $ 3,645 $ 3,373 $ 3,305 $ 3,066 Net card fees 521 549 538 532 532 Travel commissions and fees 386 439 383 407 365 Other commissions and fees 500 438 448 439 453 Securitization income, net (A) N/A 190 71 (2) 141 Other 426 518 449 670 450 ------------ ------------ ------------- ------------ ------------ Total non-interest revenues 5,299 5,779 5,262 5,351 5,007 ------------ ------------ ------------- ------------ ------------ Interest income Interest and fees on loans 1,775 1,036 1,059 1,081 1,292 Interest and dividends on investment securities 117 225 229 196 154 Deposits with banks and other 13 11 9 11 28 ------------ ------------ ------------- ------------ ------------ Total interest income 1,905 1,272 1,297 1,288 1,474 ------------ ------------ ------------- ------------ ------------ Interest expense Deposits 128 126 109 105 85 Short-term borrowings 1 1 2 7 27 Long-term debt and other 469 435 432 435 443 ------------ ------------ ------------- ------------ ------------ Total interest expense 598 562 543 547 555 ------------ ------------ ------------- ------------ ------------ Net interest income 1,307 710 754 741 919 ------------ ------------ ------------- ------------ ------------ Total revenues net of interest expense 6,606 6,489 6,016 6,092 5,926 ------------ ------------ ------------- ------------ ------------ Provisions for losses Charge card 227 141 143 237 336 Cardmember loans 688 560 989 1,303 1,414 Other 28 47 46 44 53 ------------ ------------ ------------- ------------ ------------ Total provisions for losses 943 748 1,178 1,584 1,803 ------------ ------------ ------------- ------------ ------------ Total revenues net of interest expense after provisions for losses 5,663 5,741 4,838 4,508 4,123 ------------ ------------ ------------- ------------ ------------ Expenses Marketing and promotion 595 713 504 352 345 Cardmember rewards 1,218 1,178 983 1,029 846 Cardmember services 149 143 132 131 111 Salaries and employee benefits 1,327 1,196 1,261 1,370 1,253 Professional services 561 715 575 599 519 Occupancy and equipment 384 495 374 392 358 Communications 95 99 105 106 104 Other, net 82 241 (14) 111 43 ------------ ------------ ------------- ------------ ------------ Total 4,411 4,780 3,920 4,090 3,579 ------------ ------------ ------------- ------------ ------------ Pretax income from continuing operations 1,252 961 918 418 544 Income tax provision 367 251 276 76 101 ------------ ------------ ------------- ------------ ------------ Income from continuing operations 885 710 642 342 443 Income (Loss) from discontinued operations, net of tax -- 6 (2) (5) (6) ------------ ------------ ------------- ------------ ------------ Net income $ 885 $ 716 $ 640 $ 337 $ 437 ============ ============ ============= ============ ============ Income from continuing operations attributable to common shareholders (B) $ 873 $ 701 $ 634 $ 107 $ 367 ============ ============ ============= ============ ============ Net income attributable to common shareholders (B) $ 873 $ 707 $ 632 $ 102 $ 361 ============ ============ ============= ============ ============ (A) In accordance with the new GAAP adopted effective January 1, 2010, the Company no longer reports securitization income, net in its income statement. (B) Represents income from continuing operations or net income, as applicable, less (i) accelerated preferred dividend accretion of $212 million for the quarter ended June 30, 2009 due to the repurchase of $3.39 billion of preferred shares issued as part of the Capital Purchase Program (CPP), (ii) preferred share dividends and related accretion of $22 million for the quarter ended June 30, 2009 and $72 million for the quarter ended March 31, 2009, and (iii) earnings allocated to participating share awards of $12 million for the quarter ended March 31, 2010, $9 million for the quarter ended December 31, 2009, $8 million for the quarter ended September 30, 2009, $1 million for the quarter ended June 30, 2009, and $4 million for the quarter ended March 31, 2009. 14
(Preliminary) AMERICAN EXPRESS COMPANY FINANCIAL SUMMARY (Millions) Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ TOTAL REVENUES NET OF INTEREST EXPENSE U.S. Card Services $ 3,538 $ 3,188 $ 2,982 $ 2,881 $ 3,102 International Card Services 1,139 1,215 1,157 1,113 1,044 Global Commercial Services 1,022 1,072 975 998 938 Global Network & Merchant Services 997 1,031 976 916 857 ------------ ------------ ------------- ------------ ------------ 6,696 6,506 6,090 5,908 5,941 Corporate & Other, including adjustments and eliminations (90) (17) (74) 184 (15) ------------ ------------ ------------- ------------ ------------ CONSOLIDATED TOTAL REVENUES NET OF INTEREST EXPENSE $ 6,606 $ 6,489 $ 6,016 $ 6,092 $ 5,926 ============ ============ ============= ============ ============ PRETAX INCOME (LOSS) FROM CONTINUING OPERATIONS U.S. Card Services $ 677 $ 646 $ 218 $ (256) $ (22) International Card Services 184 40 136 71 29 Global Commercial Services 136 141 148 94 122 Global Network & Merchant Services 415 322 371 366 386 ------------ ------------ ------------- ------------ ------------ 1,412 1,149 873 275 515 Corporate & Other (160) (188) 45 143 29 ------------ ------------ ------------- ------------ ------------ PRETAX INCOME FROM CONTINUING OPERATIONS $ 1,252 $ 961 $ 918 $ 418 $ 544 ============ ============ ============= ============ ============ NET INCOME (LOSS) U.S. Card Services $ 428 $ 413 $ 158 $ (153) $ (7) International Card Services 151 69 133 78 52 Global Commercial Services 92 100 102 67 81 Global Network & Merchant Services 267 200 248 239 250 ------------ ------------ ------------- ------------ ------------ 938 782 641 231 376 Corporate & Other (53) (72) 1 111 67 ------------ ------------ ------------- ------------ ------------ Income from continuing operations 885 710 642 342 443 Income (Loss) from discontinued operations, net of tax -- 6 (2) (5) (6) ------------ ------------ ------------- ------------ ------------ NET INCOME $ 885 $ 716 $ 640 $ 337 $ 437 ============ ============ ============= ============ ============ 15
(Preliminary) AMERICAN EXPRESS COMPANY FINANCIAL SUMMARY (CONTINUED) Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ EARNINGS PER COMMON SHARE BASIC Income from continuing operations attributable to common shareholders $ 0.74 $ 0.59 $ 0.54 $ 0.09 $ 0.32 Income (Loss) from discontinued operations -- 0.01 -- -- (0.01) ------------ ------------ ------------- ------------ ------------ Net income attributable to common shareholders $ 0.74 $ 0.60 $ 0.54 $ 0.09 $ 0.31 ============ ============ ============= ============ ============ Average common shares outstanding (millions) 1,185 1,179 1,178 1,162 1,156 ============ ============ ============= ============ ============ DILUTED Income from continuing operations attributable to common shareholders $ 0.73 $ 0.59 $ 0.54 $ 0.09 $ 0.32 Income (Loss) from discontinued operations -- 0.01 (0.01) -- (0.01) ------------ ------------ ------------- ------------ ------------ Net income attributable to common shareholders $ 0.73 $ 0.60 $ 0.53 $ 0.09 $ 0.31 ============ ============ ============= ============ ============ Average common shares outstanding (millions) 1,191 1,184 1,181 1,165 1,156 ============ ============ ============= ============ ============ Cash dividends declared per common share $ 0.18 $ 0.18 $ 0.18 $ 0.18 $ 0.18 ============ ============ ============= ============ ============ SELECTED STATISTICAL INFORMATION Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ Return on average equity (A) 18.0% 14.6% 11.7% 13.2% 16.3% Return on average common equity (A) 17.1% 13.6% 10.4% 12.0% 16.7% Return on average tangible common equity (A) 22.2% 17.6% 13.5% 15.6% 21.6% Common shares outstanding (millions) 1,198 1,192 1,189 1,189 1,168 Book value per common share $ 11.21 $ 12.08 $ 11.72 $ 11.28 $ 10.61 Shareholders' equity (billions) $ 13.4 $ 14.4 $ 13.9 $ 13.4 $ 15.8 (A) Refer to Appendix I for components of return on average equity, return on average common equity and return on average tangible common equity. 16
(Preliminary) AMERICAN EXPRESS COMPANY SELECTED STATISTICAL INFORMATION (Billions, except percentages and where indicated) Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ Card billed business (A): United States $ 108.0 $ 115.0 $ 106.5 $ 104.8 $ 97.4 Outside the United States 53.0 57.6 50.1 46.6 41.8 ------------ ------------ ------------- ------------ ------------ Total $ 161.0 $ 172.6 $ 156.6 $ 151.4 $ 139.2 ============ ============ ============= ============ ============ Total cards-in-force (millions) (B): United States 48.8 48.9 49.4 49.8 53.4 Outside the United States 39.2 39.0 39.0 38.7 38.2 ------------ ------------ ------------- ------------ ------------ Total 88.0 87.9 88.4 88.5 91.6 ============ ============ ============= ============ ============ Basic cards-in-force (millions) (B): United States 38.1 38.2 38.6 38.7 41.6 Outside the United States 34.4 34.3 34.3 33.9 33.3 ------------ ------------ ------------- ------------ ------------ Total 72.5 72.5 72.9 72.6 74.9 ============ ============ ============= ============ ============ Average discount rate (C) 2.55% 2.51% 2.54% 2.55% 2.56% Average basic cardmember spending (dollars) (D) $ 3,012 $ 3,209 $ 2,898 $ 2,712 $ 2,443 Average fee per card (dollars) (D) $ 37 $ 39 $ 37 $ 35 $ 34 Average fee per card adjusted (dollars) (D) $ 40 $ 42 $ 41 $ 39 $ 38 (A) Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network partnership agreements, and certain insurance fees charged on proprietary cards. Card billed business is reflected in the United States or outside the United States based on where the cardmember is domiciled. (B) Total cards-in-force represents the number of cards that are issued and outstanding. Proprietary basic consumer cards-in-force includes basic cards issued to the primary account owner and does not include additional supplemental cards issued on that account. Proprietary basic small business and corporate cards-in-force include basic and supplemental cards issued to employee cardmembers. Non-proprietary basic cards-in-force includes all cards that are issued and outstanding under network partnership agreements. (C) This calculation is designed to reflect pricing at merchants accepting general purpose American Express cards. It represents the percentage of billed business (both proprietary and Global Network Services) retained by the Company from merchants it acquires, prior to payments to third parties unrelated to merchant acceptance. (D) Average basic cardmember spending and average fee per card are computed from proprietary card activities only. Average fee per card is computed based on net card fees, including the amortization of deferred direct acquisition costs, plus card fees included in interest and fees on loans (including related amortization of deferred direct acquisition costs), divided by average worldwide proprietary cards-in-force. The card fees related to cardmember loans included in interest and fees on loans were $51 million for the quarter ended March 31, 2010, $54 million for the quarter ended December 31, 2009, $47 million for the quarter ended September 30, 2009, $45 million for the quarter ended June 30, 2009, and $40 million for the quarter ended March 31, 2009, respectively. The adjusted average fee per card is computed in the same manner, but excludes amortization of deferred direct acquisition costs (a portion of which is charge card related and included in net card fees and a portion of which is lending related and included in interest and fees on loans). The amount of amortization excluded for these periods was $51 million for the quarter ended March 31, 2010, $54 million for the quarter ended December 31, 2009, $57 million for the quarter ended September 30, 2009, $62 million for the quarter ended June 30, 2009, and $70 million for the quarter ended March 31, 2009. The Company presents adjusted average fee per card because management believes that this metric presents a useful indicator of card fee pricing across a range of its proprietary card products. 17
(Preliminary) AMERICAN EXPRESS COMPANY SELECTED STATISTICAL INFORMATION (CONTINUED) (Billions, except percentages and where indicated) Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ Worldwide cardmember receivables: Total receivables $ 33.7 $ 33.7 $ 32.1 $ 31.4 $ 30.3 Loss reserves (millions): Beginning balance $ 546 $ 599 $ 714 $ 810 $ 810 Provision 184 141 143 237 336 Net write-offs (A) (244) (194) (265) (340) (332) Other 12 -- 7 7 (4) ------------ ------------ ------------- ------------ ------------ Ending balance $ 498 $ 546 $ 599 $ 714 $ 810 ============ ============ ============= ============ ============ % of receivables 1.5% 1.6% 1.9% 2.3% 2.7% Net write-off rate - USCS 1.7% 1.9% 3.2% 5.2% 4.9% 30 days past due as a % of total - USCS 1.9% 1.8% 2.2% 2.6% 3.7% Net loss ratio (as a % of charge volume) - ICS/GCS (A) (B) 0.38% 0.22% 0.28% 0.27% 0.24% 90 days past billing as a % of total - ICS/GCS (A) 0.9% 1.6% 1.9% 2.3% 2.7% Worldwide cardmember loans - GAAP basis portfolio (C): Total loans $ 57.6 $ 32.8 $ 31.5 $ 32.5 $ 36.7 30 days past due as a % of total 3.3% 3.6% 4.0% 4.3% 4.9% Loss reserves (millions): Beginning balance $ 3,268 $ 3,359 $ 3,219 $ 3,013 $ 2,570 Adoption of new GAAP consolidation standard (D) $ 2,531 N/A N/A N/A N/A Provision 670 544 973 1,291 1,401 Net write-offs - principal (1,035) (589) (731) (847) (782) Net write-offs - interest and fees (114) (72) (90) (131) (155) Other (6) 26 (12) (107) (21) ------------ ------------ ------------- ------------ ------------ Ending balance $ 5,314 $ 3,268 $ 3,359 $ 3,219 $ 3,013 ============ ============ ============= ============ ============ Ending Reserves - principal $ 5,161 $ 3,172 $ 3,246 $ 3,035 $ 2,806 Ending Reserves - interest and fees $ 153 $ 96 $ 113 $ 184 $ 207 % of loans 9.2% 10.0% 10.7% 9.9% 8.2% % of past due 277% 279% 264% 230% 168% Average loans $ 59.3 $ 31.8 $ 32.3 $ 35.2 $ 39.0 Net write-off rate 7.0% 7.4% 9.1% 9.6% 8.0% Net interest income divided by average loans (E) (F) 8.9% 8.9% 9.3% 8.4% 9.6% Net interest yield on cardmember loans (E) 10.3% 10.0% 10.2% 9.7% 10.8% Worldwide cardmember loans - total portfolio (G): Total loans $ 57.6 $ 61.8 $ 60.7 $ 62.9 $ 65.0 30 days past due as a % of total 3.3% 3.6% 4.0% 4.3% 5.0% Net write-offs - principal (millions) $ 1,035 $ 1,106 $ 1,327 $ 1,541 $ 1,392 Average loans $ 59.3 $ 60.9 $ 61.8 $ 63.9 $ 67.9 Net write-off rate 7.0% 7.3% 8.6% 9.7% 8.2% Net interest yield on cardmember loans (E) 10.3% 10.3% 10.2% 10.1% 11.1% (A) Effective January 1, 2010, the Company revised the time period in which past due cardmember receivables in International Card Services and Global Commercial Services are written off to when they are 180 days past due or earlier, consistent with applicable bank regulatory guidance and the write-off methodology adopted for U.S. Card Services in the fourth quarter of 2008. Previously, receivables were written off when they were 360 days past billing or earlier. Therefore, the net write-offs for the first quarter of 2010 include net write-offs of approximately $60 million for International Card Services and approximately $48 million for Global Commercial Services resulting from this write-off methodology change, which increased the net loss ratio and decreased the 90 days past billing metrics for these segments, but did not have a substantial impact on provisions for losses. If these amounts had been excluded from net write-offs, the combined net loss ratio for International Card Services/Global Commercial Services would have been 0.13%. (B) Beginning with the first quarter of 2010, the Company has revised the net loss ratio to exclude net write-offs related to unauthorized transactions, consistent with the methodology for calculation of the net write-off rate for U.S. Card Services. The metrics for prior periods have not been restated for this change as it was deemed immaterial. (C) For periods ended on or prior to December 31, 2009, the Company's cardmember loans and related debt performance information on a GAAP basis was referred to as the "Owned" basis presentation. Under the GAAP basis presentation prior to a securitization, revenues and expenses from cardmember loans and related debt were reflected in the Company's income statements in other commissions and fees, net interest income and provisions for losses for cardmember loans. In accordance with the new GAAP adopted effective January 1, 2010, the Company's securitized portfolio of cardmember loans and related debt is consolidated on its balance sheet. (D) Reflects the new GAAP adopted effective January 1, 2010, which resulted in all securitization transactions being accounted for as secured borrowings by the Company. This adoption resulted in the consolidation of the Lending Trust, reflecting $29.0 billion of additional cardmember loans along with a $2.5 billion allowance for loan loss reserve on the Company's balance sheets. (E) See Appendix III for calculations of net interest yield on cardmember loans and the ratio of net interest income divided by average loans. The Company believes net interest yield on cardmember loans (on both a GAAP and non-GAAP basis) is useful to investors because it provides a measure of profitability of the Company's cardmember loans portfolio. (F) This calculation includes elements of total interest income and total interest expense that are not attributable to the cardmember loan portfolio, and thus is not representative of net interest yield on cardmember loans. The calculation includes interest income and interest expense attributable to investment securities and other interest-bearing deposits as well as to cardmember loans, and interest expense attributable to other activities, including cardmember receivables. (G) For periods ended on or prior to December 31, 2009, total portfolio information is based on the Company's historical non-GAAP, or "Managed" basis presentation. For periods ending after January 1, 2010, total portfolio information is based on the Company's entire portfolio of cardmember loans and related debt determined in accordance with GAAP and is identical to the numbers provided in the GAAP basis portfolio above for such period. See page 20 for discussion of total portfolio information. 18
(Preliminary) U.S. CARD SERVICES SELECTED INCOME STATEMENT DATA (Millions) Quarters Ended March 31, ------------------------- Percentage 2010 2009 Inc/(Dec) ----------- ----------- ------------ Revenues Discount revenue, net card fees and other $ 2,317 $ 2,195 6% Securitization income, net (A) N/A 141 -- Interest income 1,411 928 52 Interest expense 190 162 17 ----------- ----------- Net interest income 1,221 766 59 ----------- ----------- Total revenues net of interest expense 3,538 3,102 14 ----------- ----------- Provisions for losses 687 1,383 (50) ----------- ----------- Total revenues net of interest expense after provisions for losses 2,851 1,719 66 ----------- ----------- Expenses Marketing, promotion, rewards and cardmember services 1,301 889 46 Salaries and employee benefits and other operating expenses 873 852 2 ----------- ----------- Total 2,174 1,741 25 ----------- ----------- Pretax segment income (loss) 677 (22) # Income tax provision (benefit) 249 (15) # ----------- ----------- Segment income (loss) $ 428 $ (7) # =========== =========== # - Denotes a variance of more than 100%. (A) In accordance with the new GAAP adopted effective January 1, 2010, the Company no longer reports securitization income, net in its income statement. 19
(Preliminary) U.S. CARD SERVICES SELECTED FINANCIAL INFORMATION TOTAL PORTFOLIO BASIS PRESENTATION The following table sets forth total portfolio financial information for the quarters ended March 31, 2010 and March 31, 2009. The March 31, 2010 financial information was determined in accordance with the new GAAP adopted effective January 1, 2010. The March 31, 2009 information includes the GAAP ("Owned") basis presentation, together with the adjustments for securitization activity to arrive at the non-GAAP Total Portfolio ("Managed") basis presentation. For additional information, please see "Total Portfolio Information" discussion below. (Millions) Quarters Ended March 31, ------------------------- Percentage 2010 2009 Inc/(Dec) ----------- ----------- ------------ INCOME STATEMENT DATA Discount revenue, net card fees and other: Reported for the period (GAAP) $ 2,317 $ 2,195 6% Securitization adjustments N/A 99 -- ----------- ----------- Total portfolio discount revenue, net card fees and other $ 2,317 $ 2,294 1 ----------- ----------- Interest income: Reported for the period (GAAP) $ 1,411 $ 928 52 Securitization adjustments N/A 886 -- ----------- ----------- Total portfolio interest income $ 1,411 $ 1,814 (22) ----------- ----------- Securitization income, net (A): Reported for the period (GAAP) N/A $ 141 -- Securitization adjustments N/A (141) -- ----------- ----------- Total portfolio securitization income, net N/A $ -- -- ----------- ----------- Interest expense: Reported for the period (GAAP) $ 190 $ 162 17 Securitization adjustments N/A 83 -- ----------- ----------- Total portfolio interest expense $ 190 $ 245 (22) ----------- ----------- Provisions for losses: Reported for the period (GAAP) $ 687 $ 1,383 (50) Securitization adjustments N/A 636(B) -- ----------- ----------- Total portfolio provisions for losses $ 687 $ 2,019(B) (66) ----------- ----------- # - Denotes a variance of more than 100%. (A) In accordance with the new GAAP adopted effective January 1, 2010, the Company no longer reports securitization income, net in its income statement. (B) Includes provisions for losses for off-balance sheet cardmember loans based on the same methodology as applied to on-balance sheet cardmember loans, except that any quarterly adjustment to reserve levels for on-balance sheet loans to address external environmental factors was not applied to adjust the provision expense for the securitized portfolio. TOTAL PORTFOLIO INFORMATION In accordance with the new GAAP adopted effective January 1, 2010, the Company's securitized portfolio of cardmember loans and related debt is consolidated on its balance sheet. Going forward, the Company will present certain financial and statistical information relating to the performance of its business (or particular segments of its business, e.g., U.S. Card Services) based on its "total portfolio" of cardmember loans and related debt as follows: - For periods ending after January 1, 2010, total portfolio information is based on the Company's entire portfolio of cardmember loans and related debt determined in accordance with GAAP; and - For periods ending on or prior to December 31, 2009, total portfolio information is based on the Company's historical non-GAAP, or "managed" basis presentation. HISTORICAL PRESENTATION OF GAAP BASIS (PREVIOUSLY REFERRED TO AS "OWNED") VS. TOTAL PORTFOLIO BASIS (PREVIOUSLY REFERRED TO AS "MANAGED") For periods ended on or prior to December 31, 2009, the Company's cardmember loan and related debt performance information on a GAAP basis were referred to as the "owned" basis presentation. For such periods, the Company also provided such information on a non-GAAP "managed" basis, which is now referred to as total portfolio basis. The total portfolio basis presentation assumed there had been no off-balance sheet securitizations for the Company's U.S. Card Services segment (the Company does not currently securitize its international cardmember loans), resulting in the inclusion of all securitized cardmember loans and related debt in the Company's total portfolio performance information. Under the GAAP basis presentation prior to a securitization, revenues and expenses from cardmember loans and related debt were reflected in the Company's income statements in other commissions and fees, net interest income and provisions for losses for cardmember loans. At the time of a securitization transaction, the securitized cardmember loans were removed from the Company's balance sheet, and the resulting gain on sale was reflected in securitization income, net, as well as a reduction to provisions for losses (credit reserves were no longer recorded for the cardmember loans once sold). Over the life of a securitization transaction, the Company recognized the net cash flow from interest and fee collections on interests sold to investors (the investors interests) after deducting interest paid on the investors' certificates, credit losses, contractual service fees, other expenses and changes in the fair value of the interest-only strip (referred to as "excess spread"). These amounts, in addition to servicing fees and the non-credit components of the gains/(losses) from securitization activities, were reflected in securitization income, net. The Company also recognized interest income over the life of the securitization transaction related to the interest it retained (i.e., the seller's interest). At the maturity of a securitization transaction, cardmember loans on the balance sheet increased, and the impact of the incremental required loss reserves was recorded in provisions for losses. Under the total portfolio basis presentation, revenues and expenses related to securitized cardmember loans and related debt are reflected in other commissions and fees (included in discount revenue, net card fees and other), interest income, interest expense and provisions for losses. In addition, there is no securitization income, net as this presentation assumes no securitization transactions have occurred. Historically, the Company included U.S. Card Services information on a total portfolio basis, as that was the manner in which the Company's management viewed and managed the business. Management believed that a full picture of trends in the Company's cardmember loans business could only be derived by evaluating the performance of both securitized and non-securitized cardmember loans, as the presentation of the entire cardmember loan portfolio was more representative of the economics of the aggregate cardmember relationships and ongoing business performance and related trends over time. The total portfolio basis presentation also provided investors a more comprehensive assessment of the information necessary for the Company and investors to evaluate the Company's market share. 20
(Preliminary) U.S. CARD SERVICES SELECTED STATISTICAL INFORMATION (Billions, except percentages and where indicated) Quarters Ended March 31, ------------------------- Percentage 2010 2009 Inc/(Dec) ----------- ----------- ------------ Card billed business $ 84.9 $ 78.0 9% Total cards-in-force (millions) 39.5 43.4 (9)% Basic cards-in-force (millions) 29.4 32.3 (9)% Average basic cardmember spending (dollars) $ 2,884 $ 2,391 21% U.S. Consumer Travel: Travel sales (millions) $ 735 $ 627 17% Travel commissions and fees/sales 7.8% 8.1% Total segment assets $ 75.3 $ 55.6 35% Segment capital (millions) (A) $ 5,311 $ 4,512 18% Return on average segment capital (B) 15.8% 9.4% Return on average tangible segment capital (B) 17.2% 10.1% Cardmember receivables: Total receivables $ 16.6 $ 15.6 6% 30 days past due as a % of total 1.9% 3.7% Average receivables $ 16.7 $ 16.1 4% Net write-off rate 1.7% 4.9% Cardmember loans - GAAP basis portfolio (C): Total loans $ 49.2 $ 28.2 74% 30 days past due as a % of total 3.3% 5.1% Average loans $ 50.5 $ 30.2 67% Net write-off rate 7.2% 8.5% Net interest income divided by average loans (D) 9.8% 10.3% Net interest yield on cardmember loans (D) 10.0% 10.4% Cardmember loans - total portfolio (E): Total loans $ 49.2 $ 56.5 (13)% 30 days past due as a % of total 3.3% 5.1% Average loans $ 50.5 $ 59.1 (15)% Net write-off rate 7.2% 8.5% Net interest yield on cardmember loans (D) 10.0% 10.9% (A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements. (B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital. (C) For periods ended on or prior to December 31, 2009, the Company's cardmember loans and related debt performance information on a GAAP basis was referred to as the "Owned" basis presentation. Under the GAAP basis presentation prior to a securitization, revenues and expenses from cardmember loans and related debt were reflected in the Company's income statements in other commissions and fees, net interest income and provisions for losses for cardmember loans. In accordance with the new GAAP adopted effective January 1, 2010, the Company's securitized portfolio of cardmember loans and related debt is consolidated on its balance sheet. (D) See Appendix IV for calculations of net interest yield on cardmember loans and the ratio of net interest income divided by average loans. The Company believes net interest yield on cardmember loans (on both a GAAP and non-GAAP basis) is useful to investors because it provides a measure of profitability of the Company's cardmember loans portfolio. (E) For periods ended on or prior to December 31, 2009, total portfolio information is based on the Company's historical non-GAAP, or "Managed" basis presentation. For periods ending after January 1, 2010, total portfolio information is based on the Company's entire portfolio of cardmember loans and related debt determined in accordance with GAAP and is identical to the numbers provided in the GAAP basis portfolio above for such period. See page 20 for discussion of total portfolio information. 21
(Preliminary) U.S. CARD SERVICES SELECTED INCOME STATEMENT DATA (Millions) Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ Revenues Discount revenue, net card fees and other $ 2,317 $ 2,377 $ 2,262 $ 2,271 $ 2,195 Securitization income, net (A) N/A 190 71 (2) 141 Interest income 1,411 754 776 758 928 Interest expense 190 133 127 146 162 ------------ ------------ ------------- ------------ ------------ Net interest income 1,221 621 649 612 766 ------------ ------------ ------------- ------------ ------------ Total revenues net of interest expense 3,538 3,188 2,982 2,881 3,102 ------------ ------------ ------------- ------------ ------------ Provisions for losses 687 346 850 1,190 1,383 ------------ ------------ ------------- ------------ ------------ Total revenues net of interest expense after provisions for losses 2,851 2,842 2,132 1,691 1,719 ------------ ------------ ------------- ------------ ------------ Expenses Marketing, promotion, rewards and cardmember services 1,301 1,306 1,050 1,021 889 Salaries and employee benefits and other operating expenses 873 890 864 926 852 ------------ ------------ ------------- ------------ ------------ Total 2,174 2,196 1,914 1,947 1,741 ------------ ------------ ------------- ------------ ------------ Pretax segment income (loss) 677 646 218 (256) (22) Income tax provision (benefit) 249 233 60 (103) (15) ------------ ------------ ------------- ------------ ------------ Segment income (loss) $ 428 $ 413 $ 158 $ (153) $ (7) ============ ============ ============= ============ ============ (A) In accordance with the new GAAP adopted effective January 1, 2010, the Company no longer reports securitization income, net in its income statement. 22
(Preliminary) U.S. CARD SERVICES SELECTED FINANCIAL INFORMATION TOTAL PORTFOLIO BASIS PRESENTATION The following table sets forth total portfolio financial information for the quarters ended March 31, 2010, December 31, 2009, September 30, 2009, June 30, 2009, and March 31, 2009. The March 31, 2010 financial information was determined in accordance with the new GAAP adopted effective January 1, 2010. The December 31, 2009, September 30, 2009, June 30, 2009, and March 31, 2009 information includes the GAAP ("Owned") basis presentation, together with the adjustments for securitization activity to arrive at the non-GAAP ("Managed") basis presentation. For additional information, please see "Total Portfolio Information" discussion on page 20. (Millions) Quarters Ended ---------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ INCOME STATEMENT DATA Discount revenue, net card fees and other: Reported for the period (GAAP) $ 2,317 $ 2,377 $ 2,262 $ 2,271 $ 2,195 Securitization adjustments N/A 71 82 79 99 ------------ ------------ ------------- ------------ ------------ Total portfolio discount revenue, net card fees and other $ 2,317 $ 2,448 $ 2,344 $ 2,350 $ 2,294 ------------ ------------ ------------- ------------ ------------ Interest income: Reported for the period (GAAP) $ 1,411 $ 754 $ 776 $ 758 $ 928 Securitization adjustments N/A 726 714 771 886 ------------ ------------ ------------- ------------ ------------ Total portfolio interest income $ 1,411 $ 1,480 $ 1,490 $ 1,529 $ 1,814 ------------ ------------ ------------- ------------ ------------ Securitization income, net (A): Reported for the period (GAAP) N/A $ 190 $ 71 $ (2) $ 141 Securitization adjustments N/A (190) (71) 2 (141) ------------ ------------ ------------- ------------ ------------ Total portfolio securitization income, net N/A $ -- $ -- $ -- $ -- ------------ ------------ ------------- ------------ ------------ Interest expense: Reported for the period (GAAP) $ 190 $ 133 $ 127 $ 146 $ 162 Securitization adjustments N/A 55 58 48 83 ------------ ------------ ------------- ------------ ------------ Total portfolio interest expense $ 190 $ 188 $ 185 $ 194 $ 245 ------------ ------------ ------------- ------------ ------------ Provisions for losses: Reported for the period (GAAP) $ 687 $ 346 $ 850 $ 1,190 $ 1,383 Securitization adjustments N/A 572(B) 529(B) 836(B) 636(B) ------------ ------------ ------------- ------------ ------------ Total portfolio provisions for losses $ 687 $ 918(B) $ 1,379(B) $ 2,026(B) $ 2,019(B) ------------ ------------ ------------- ------------ ------------ (A) In accordance with the new GAAP adopted effective January 1, 2010, the Company no longer reports securitization income, net in its income statement. (B) Includes provisions for losses for off-balance sheet cardmember loans based on the same methodology as applied to on-balance sheet cardmember loans, except that any quarterly adjustment to reserve levels for on-balance sheet loans to address external environmental factors was not applied to adjust the provision expense for the securitized portfolio. 23
(Preliminary) U.S. CARD SERVICES SELECTED STATISTICAL INFORMATION (Billions, except percentages and where indicated) Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ Card billed business $ 84.9 $ 92.1 $ 85.2 $ 84.1 $ 78.0 Total cards-in-force (millions) 39.5 39.5 39.8 40.2 43.4 Basic cards-in-force (millions) 29.4 29.5 29.7 29.8 32.3 Average basic cardmember spending (dollars) $ 2,884 $ 3,112 $ 2,851 $ 2,667 $ 2,391 U.S. Consumer Travel: Travel sales $ 0.7 $ 0.6 $ 0.6 $ 0.7 $ 0.6 Travel commissions and fees/sales 7.8% 8.5% 8.4% 8.5% 8.1% Total segment assets $ 75.3 $ 57.9 $ 53.2 $ 54.1 $ 55.6 Segment capital (A) $ 5.3 $ 6.0 $ 5.5 $ 5.5 $ 4.5 Return on average segment capital (B) 15.8% 8.0% 2.6% 4.9% 9.4% Return on average tangible segment capital (B) 17.2% 8.7% 2.8% 5.2% 10.1% Cardmember receivables: Total receivables $ 16.6 $ 17.8 $ 15.9 $ 15.9 $ 15.6 30 days past due as a % of total 1.9% 1.8% 2.2% 2.6% 3.7% Average receivables $ 16.7 $ 16.5 $ 15.8 $ 15.7 $ 16.1 Net write-off rate 1.7% 1.9% 3.2% 5.2% 4.9% Cardmember loans - GAAP basis portfolio (C): Total loans $ 49.2 $ 23.5 $ 22.7 $ 23.6 $ 28.2 30 days past due as a % of total 3.3% 3.7% 4.2% 4.4% 5.1% Average loans $ 50.5 $ 22.7 $ 23.4 $ 26.5 $ 30.2 Net write-off rate 7.2% 8.0% 9.8% 10.3% 8.5% Net interest income divided by average loans (D) 9.8% 10.9% 11.0% 9.3% 10.3% Net interest yield on cardmember loans (D) 10.0% 9.4% 9.4% 8.8% 10.4% Cardmember loans - total portfolio (E): Total loans $ 49.2 $ 52.6 $ 51.9 $ 54.0 $ 56.5 30 days past due as a % of total 3.3% 3.7% 4.1% 4.4% 5.1% Average loans $ 50.5 $ 51.8 $ 52.9 $ 55.1 $ 59.1 Net write-off rate 7.2% 7.5% 8.9% 10.0% 8.5% Net interest yield on cardmember loans (D) 10.0% 10.0% 9.8% 9.7% 10.9% (A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements. (B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital. (C) For periods ended on or prior to December 31, 2009, the Company's cardmember loans and related debt performance information on a GAAP basis was referred to as the "Owned" basis presentation. Under the GAAP basis presentation prior to a securitization, revenues and expenses from cardmember loans and related debt were reflected in the Company's income statements in other commissions and fees, net interest income and provisions for losses for cardmember loans. In accordance with the new GAAP adopted effective January 1, 2010, the Company's securitized portfolio of cardmember loans and related debt is consolidated on its balance sheet. (D) See Appendix IV for calculations of net interest yield on cardmember loans and the ratio of net interest income divided by average loans. The Company believes net interest yield on cardmember loans (on both a GAAP and non-GAAP basis) is useful to investors because it provides a measure of profitability of the Company's cardmember loans portfolio. (E) For periods ended on or prior to December 31, 2009, total portfolio information is based on the Company's historical non-GAAP, or "Managed" basis presentation. For periods ending after January 1, 2010, total portfolio information is based on the Company's entire portfolio of cardmember loans and related debt determined in accordance with GAAP and is identical to the numbers provided in the GAAP basis portfolio above for such period. See page 20 for discussion of total portfolio information. 24
(Preliminary) INTERNATIONAL CARD SERVICES SELECTED INCOME STATEMENT DATA (Millions) Quarters Ended March 31, ------------------------- Percentage 2010 2009 Inc/(Dec) ----------- ----------- ------------ Revenues Discount revenue, net card fees and other $ 882 $ 787 12% ----------- ----------- Interest income 363 365 (1) Interest expense 106 108 (2) ----------- ----------- Net interest income 257 257 -- ----------- ----------- Total revenues net of interest expense 1,139 1,044 9 ----------- ----------- Provisions for losses 158 335 (53) ----------- ----------- Total revenues net of interest expense after provisions for losses 981 709 38 ----------- ----------- Expenses Marketing, promotion, rewards and cardmember services 350 258 36 Salaries and employee benefits and other operating expenses 447 422 6 ----------- ----------- Total 797 680 17 ----------- ----------- Pretax segment income 184 29 # Income tax provision (benefit) 33 (23) # ----------- ----------- Segment income $ 151 $ 52 # =========== =========== # - Denotes variance of more than 100%. 25
(Preliminary) INTERNATIONAL CARD SERVICES SELECTED STATISTICAL INFORMATION (Billions, except percentages and where indicated) Quarters Ended March 31, ------------------------- Percentage 2010 2009 Inc/(Dec) ----------- ----------- ------------ Card billed business $ 24.4 $ 20.5 19% Total cards-in-force (millions) 15.0 15.8 (5)% Basic cards-in-force (millions) 10.4 11.0 (5)% Average basic cardmember spending (dollars) $ 2,340 $ 1,823 28% International Consumer Travel: Travel sales (millions) $ 261 $ 218 20% Travel commissions and fees/sales 7.3% 8.3% Total segment assets $ 19.9 $ 17.7 12% Segment capital (millions) (A) $ 2,117 $ 2,064 3% Return on average segment capital (B) 19.7% 11.2% Return on average tangible segment capital (B) 26.5% 14.9% Cardmember receivables: Total receivables $ 5.5 $ 5.0 10% 90 days past billing as a % of total (C) 1.1% 3.3% Net loss ratio (as a % of charge volume) (C) (D) 0.53% 0.35% Cardmember loans: Total loans $ 8.4 $ 8.5 (1)% 30 days past due as a % of total 3.3% 4.2% Average loans $ 8.8 $ 8.8 --% Net write-off rate 5.5% 6.4% Net interest income divided by average loans (E) 11.8% 11.8% Net interest yield on cardmember loans (E) 11.7% 12.2% (A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements. (B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital. (C) Effective January 1, 2010, the Company revised the time period in which past due cardmember receivables in International Card Services are written off to when they are 180 days past due or earlier, consistent with applicable bank regulatory guidance and the write-off methodology adopted for U.S. Card Services in the fourth quarter of 2008. Previously, receivables were written off when they were 360 days past billing or earlier. Therefore, the net write-offs for the first quarter of 2010 include net write-offs of approximately $60 million for International Card Services resulting from this write-off methodology change, which increased the net loss ratio and decreased the 90 days past billing metric for this segment, but did not have a substantial impact on provisions for losses. If this amount had been excluded from net write-offs, the net loss ratio for International Card Services would have been 0.17%. (D) Beginning with the first quarter of 2010, the Company has revised the net loss ratio to exclude net write-offs related to unauthorized transactions, consistent with the methodology for calculation of the net write-off rate for U.S. Card Services. The metrics for prior periods have not been restated for this change as it was deemed immaterial. (E) See Appendix IV for calculations of net interest yield on cardmember loans and the ratio of net interest income divided by average loans. The Company believes net interest yield on cardmember loans is useful to investors because it provides a measure of profitability of the Company's cardmember loans portfolio. 26
(Preliminary) INTERNATIONAL CARD SERVICES SELECTED INCOME STATEMENT DATA (Millions) Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ Revenues Discount revenue, net card fees and other $ 882 $ 944 $ 878 $ 838 $ 787 ------------ ------------ ------------- ------------ ------------ Interest income 363 384 384 376 365 Interest expense 106 113 105 101 108 ------------ ------------ ------------- ------------ ------------ Net interest income 257 271 279 275 257 ------------ ------------ ------------- ------------ ------------ Total revenues net of interest expense 1,139 1,215 1,157 1,113 1,044 ------------ ------------ ------------- ------------ ------------ Provisions for losses 158 324 250 302 335 ------------ ------------ ------------- ------------ ------------ Total revenues net of interest expense after provisions for losses 981 891 907 811 709 ------------ ------------ ------------- ------------ ------------ Expenses Marketing, promotion, rewards and cardmember services 350 374 302 287 258 Salaries and employee benefits and other operating expenses 447 477 469 453 422 ------------ ------------ ------------- ------------ ------------ Total 797 851 771 740 680 ------------ ------------ ------------- ------------ ------------ Pretax segment income 184 40 136 71 29 Income tax provision (benefit) 33 (29) 3 (7) (23) ------------ ------------ ------------- ------------ ------------ Segment income $ 151 $ 69 $ 133 $ 78 $ 52 ============ ============ ============= ============ ============ 27
(Preliminary) INTERNATIONAL CARD SERVICES SELECTED STATISTICAL INFORMATION (Billions, except percentages and where indicated) Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ Card billed business $ 24.4 $ 27.5 $ 24.2 $ 22.7 $ 20.5 Total cards-in-force (millions) 15.0 15.0 15.2 15.5 15.8 Basic cards-in-force (millions) 10.4 10.5 10.6 10.8 11.0 Average basic cardmember spending (dollars) $ 2,340 $ 2,618 $ 2,273 $ 2,083 $ 1,823 International Consumer Travel: Travel sales $ 0.3 $ 0.3 $ 0.3 $ 0.2 $ 0.2 Travel commissions and fees/sales 7.3% 9.0% 8.5% 8.7% 8.3% Total segment assets $ 19.9 $ 20.4 $ 19.3 $ 19.2 $ 17.7 Segment capital (A) $ 2.1 $ 2.3 $ 2.3 $ 2.2 $ 2.1 Return on average segment capital (B) 19.7% 15.1% 13.2% 9.8% 11.2% Return on average tangible segment capital (B) 26.5% 20.1% 17.6% 13.0% 14.9% Cardmember receivables: Total receivables $ 5.5 $ 5.9 $ 5.6 $ 5.4 $ 5.0 90 days past billing as a % of total (C) 1.1% 2.1% 2.5% 3.0% 3.3% Net loss ratio (as a % of charge volume) (C) (D) 0.53% 0.37% 0.37% 0.36% 0.35% Cardmember loans: Total loans $ 8.4 $ 9.2 $ 8.8 $ 8.9 $ 8.5 30 days past due as a % of total 3.3% 3.3% 3.7% 4.0% 4.2% Average loans $ 8.8 $ 9.0 $ 8.9 $ 8.7 $ 8.8 Net write-off rate 5.5% 6.1% 7.1% 7.5% 6.4% Net interest income divided by average loans (E) 11.8% 11.9% 12.4% 12.7% 11.8% Net interest yield on cardmember loans (E) 11.7% 11.7% 12.4% 12.5% 12.2% (A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements. (B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital. (C) Effective January 1, 2010, the Company revised the time period in which past due cardmember receivables in International Card Services are written off to when they are 180 days past due or earlier, consistent with applicable bank regulatory guidance and the write-off methodology adopted for U.S. Card Services in the fourth quarter of 2008. Previously, receivables were written off when they were 360 days past billing or earlier. Therefore, the net write-offs for the first quarter of 2010 include net write-offs of approximately $60 million for International Card Services resulting from this write-off methodology change, which increased the net loss ratio and decreased the 90 days past billing metric for this segment, but did not have a substantial impact on provisions for losses. If this amount had been excluded from net write-offs, the net loss ratio for International Card Services would have been 0.17%. (D) Beginning with the first quarter of 2010, the Company has revised the net loss ratio to exclude net write-offs related to unauthorized transactions, consistent with the methodology for calculation of the net write-off rate for U.S. Card Services. The metrics for prior periods have not been restated for this change as it was deemed immaterial. (E) See Appendix IV for calculations of net interest yield on cardmember loans and the ratio of net interest income divided by average loans. The Company believes net interest yield on cardmember loans is useful to investors because it provides a measure of profitability of the Company's cardmember loans portfolio. 28
(Preliminary) GLOBAL COMMERCIAL SERVICES SELECTED INCOME STATEMENT DATA (Millions) Quarters Ended March 31, ------------------------- Percentage 2010 2009 Inc/(Dec) ----------- ----------- ------------ Revenues Discount revenue, net card fees and other $ 1,069 $ 982 9% ----------- ----------- Interest income 1 1 -- Interest expense 48 45 7 ----------- ----------- Net interest expense (47) (44) 7 ----------- ----------- Total revenues net of interest expense 1,022 938 9 ----------- ----------- Provisions for losses 78 47 66 ----------- ----------- Total revenues net of interest expense after provisions for losses 944 891 6 ----------- ----------- Expenses Marketing, promotion, rewards and cardmember services 113 79 43 Salaries and employee benefits and other operating expenses 695 690 1 ----------- ----------- Total 808 769 5 ----------- ----------- Pretax segment income 136 122 11 Income tax provision 44 41 7 ----------- ----------- Segment income $ 92 $ 81 14 =========== =========== # - Denotes variance of more than 100%. 29
(Preliminary) GLOBAL COMMERCIAL SERVICES SELECTED STATISTICAL INFORMATION (Billions, except percentages and where indicated) Quarters Ended March 31, ------------------------- Percentage 2010 2009 Inc/(Dec) ----------- ----------- ------------ Card billed business $ 30.8 $ 25.1 23% Total cards-in-force (millions) 7.0 7.3 (4)% Basic cards-in-force (millions) 7.0 7.3 (4)% Average basic cardmember spending (dollars) $ 4,400 $ 3,517 25% Global Corporate Travel: Travel sales $ 4.1 $ 3.4 21% Travel commissions and fees/sales 7.4% 8.6% Total segment assets $ 23.5 $ 19.0 24% Segment capital (millions) (A) $ 3,394 $ 3,560 (5)% Return on average segment capital (B) 10.1% 11.2% Return on average tangible segment capital (B) 21.9% 24.7% Cardmember receivables: Total receivables $ 11.4 $ 9.6 19% 90 days past billing as a % of total (C) 0.8% 2.4% Net loss ratio (as a % of charge volume) (C) (D) 0.28% 0.17% (A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements. (B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital. (C) Effective January 1, 2010, the Company revised the time period in which past due cardmember receivables in Global Commercial Services are written off to when they are 180 days past due or earlier, consistent with applicable bank regulatory guidance and the write-off methodology adopted for U.S. Card Services in the fourth quarter of 2008. Previously, receivables were written off when they were 360 days past billing or earlier. Therefore, the net write-offs for the first quarter of 2010 include net write-offs of approximately $48 million for Global Commercial Services resulting from this write-off methodology change, which increased the net loss ratio and decreased the 90 days past billing metric for this segment, but did not have a substantial impact on provisions for losses. If this amount had been excluded from net write-offs, the net loss ratio for Global Commercial Services would have been 0.11%. (D) Beginning with the first quarter of 2010, the Company has revised the net loss ratio to exclude net write-offs related to unauthorized transactions, consistent with the methodology for calculation of the net write-off rate for U.S. Card Services. The metrics for prior periods have not been restated for this change as it was deemed immaterial. 30
(Preliminary) GLOBAL COMMERCIAL SERVICES SELECTED INCOME STATEMENT DATA (Millions) Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ Revenues Discount revenue, net card fees and other $ 1,069 $ 1,120 $ 1,017 $ 1,039 $ 982 ------------ ------------ ------------- ------------ ------------ Interest income 1 1 1 2 1 Interest expense 48 49 43 43 45 ------------ ------------ ------------- ------------ ------------ Net interest expense (47) (48) (42) (41) (44) ------------ ------------ ------------- ------------ ------------ Total revenues net of interest expense 1,022 1,072 975 998 938 ------------ ------------ ------------- ------------ ------------ Provisions for losses 78 37 40 53 47 ------------ ------------ ------------- ------------ ------------ Total revenues net of interest expense after provisions for losses 944 1,035 935 945 891 ------------ ------------ ------------- ------------ ------------ Expenses Marketing, promotion, rewards and cardmember services 113 98 81 74 79 Salaries and employee benefits and other operating expenses 695 796 706 777 690 ------------ ------------ ------------- ------------ ------------ Total 808 894 787 851 769 ------------ ------------ ------------- ------------ ------------ Pretax segment income 136 141 148 94 122 Income tax provision 44 41 46 27 41 ------------ ------------ ------------- ------------ ------------ Segment income $ 92 $ 100 $ 102 $ 67 $ 81 ============ ============ ============= ============ ============ 31
(Preliminary) GLOBAL COMMERCIAL SERVICES SELECTED STATISTICAL INFORMATION (Billions, except percentages and where indicated) Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ Card billed business $ 30.8 $ 31.0 $ 27.9 $ 27.2 $ 25.1 Total cards-in-force (millions) 7.0 7.1 7.1 7.2 7.3 Basic cards-in-force (millions) 7.0 7.1 7.1 7.2 7.3 Average basic cardmember spending (dollars) $ 4,400 $ 4,357 $ 3,907 $ 3,746 $ 3,517 Global Corporate Travel: Travel sales $ 4.1 $ 4.1 $ 3.5 $ 3.6 $ 3.4 Travel commissions and fees/sales 7.4% 8.8% 8.8% 9.1% 8.6% Total segment assets $ 23.5 $ 22.9 $ 22.7 $ 21.1 $ 19.0 Segment capital (A) $ 3.4 $ 3.7 $ 3.7 $ 3.6 $ 3.6 Return on average segment capital (B) 10.1% 9.7% 6.6% 7.0% 11.2% Return on average tangible segment capital (B) 21.9% 20.8% 14.2% 15.1% 24.7% Cardmember receivables: Total receivables $ 11.4 $ 9.8 $ 10.4 $ 9.9 $ 9.6 90 days past billing as a % of total (C) 0.8% 1.4% 1.5% 1.9% 2.4% Net loss ratio (as a % of charge volume) (C) (D) 0.28% 0.14% 0.23% 0.22% 0.17% (A) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements. (B) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital. (C) Effective January 1, 2010, the Company revised the time period in which past due cardmember receivables in Global Commercial Services are written off to when they are 180 days past due or earlier, consistent with applicable bank regulatory guidance and the write-off methodology adopted for U.S. Card Services in the fourth quarter of 2008. Previously, receivables were written off when they were 360 days past billing or earlier. Therefore, the net write-offs for the first quarter of 2010 include net write-offs of approximately $48 million for Global Commercial Services resulting from this write-off methodology change, which increased the net loss ratio and decreased the 90 days past billing metric for this segment, but did not have a substantial impact on provisions for losses. If this amount had been excluded from net write-offs, the net loss ratio for Global Commercial Services would have been 0.11%. (D) Beginning with the first quarter of 2010, the Company has revised the net loss ratio to exclude net write-offs related to unauthorized transactions, consistent with the methodology for calculation of the net write-off rate for U.S. Card Services. The metrics for prior periods have not been restated for this change as it was deemed immaterial. 32
(Preliminary) GLOBAL NETWORK & MERCHANT SERVICES SELECTED INCOME STATEMENT DATA (Millions) Quarters Ended March 31, ------------------------- Percentage 2010 2009 Inc/(Dec) ----------- ----------- ------------ Revenues Discount revenue, fees and other $ 949 $ 807 18% ----------- ----------- Interest income 1 -- # Interest expense (47) (50) (6) ----------- ----------- Net interest income 48 50 (4) ----------- ----------- Total revenues net of interest expense 997 857 16 ----------- ----------- Provisions for losses 21 35 (40) ----------- ----------- Total revenues net of interest expense after provisions for losses 976 822 19 ----------- ----------- Expenses Marketing and promotion 166 64 # Salaries and employee benefits and other operating expenses 395 372 6 ----------- ----------- Total 561 436 29 ----------- ----------- Pretax segment income 415 386 8 Income tax provision 148 136 9 ----------- ----------- Segment income $ 267 $ 250 7 =========== =========== # - Denotes variance of more than 100%. 33
(Preliminary) GLOBAL NETWORK & MERCHANT SERVICES SELECTED STATISTICAL INFORMATION (Billions, except percentages and where indicated) Quarters Ended March 31, ------------------------- Percentage 2010 2009 Inc/(Dec) ----------- ----------- ------------ Global Card billed business (A) $ 161.0 $ 139.2 16% Global Network & Merchant Services: Total segment assets $ 10.8 $ 9.4 15% Segment capital (millions) (B) $ 1,361 $ 1,459 (7)% Return on average segment capital (C) 65.8% 90.8% Return on average tangible segment capital (C) 67.4% 93.6% Global Network Services: Card billed business $ 20.1 $ 14.8 36% Total cards-in-force (millions) 26.5 25.1 6% (A) Global Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network partnership agreements, and certain insurance fees charged on proprietary cards. (B) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements. (C) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital. 34
(Preliminary) GLOBAL NETWORK & MERCHANT SERVICES SELECTED INCOME STATEMENT DATA (Millions) Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ Revenues Discount revenue, fees and other $ 949 $ 986 $ 937 $ 872 $ 807 ------------ ------------ ------------- ------------ ------------ Interest income 1 1 -- -- -- Interest expense (47) (44) (39) (44) (50) ------------ ------------ ------------- ------------ ------------ Net interest income 48 45 39 44 50 ------------ ------------ ------------- ------------ ------------ Total revenues net of interest expense 997 1,031 976 916 857 ------------ ------------ ------------- ------------ ------------ Provisions for losses 21 34 33 33 35 ------------ ------------ ------------- ------------ ------------ Total revenues net of interest expense after provisions for losses 976 997 943 883 822 ------------ ------------ ------------- ------------ ------------ Expenses Marketing and promotion 166 206 157 94 64 Salaries and employee benefits and other operating expenses 395 469 415 423 372 ------------ ------------ ------------- ------------ ------------ Total 561 675 572 517 436 ------------ ------------ ------------- ------------ ------------ Pretax segment income 415 322 371 366 386 Income tax provision 148 122 123 127 136 ------------ ------------ ------------- ------------ ------------ Segment income $ 267 $ 200 $ 248 $ 239 $ 250 ============ ============ ============= ============ ============ 35
(Preliminary) GLOBAL NETWORK & MERCHANT SERVICES SELECTED STATISTICAL INFORMATION (Billions, except percentages and where indicated) Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ Global Card billed business (A) $ 161.0 $ 172.6 $ 156.6 $ 151.4 $ 139.2 Global Network & Merchant Services: Total segment assets $ 10.8 $ 11.1 $ 10.4 $ 10.3 $ 9.4 Segment capital (B) $ 1.4 $ 1.4 $ 1.5 $ 1.5 $ 1.5 Return on average segment capital (C) 65.8% 65.7% 71.0% 76.7% 90.8% Return on average tangible segment capital (C) 67.4% 67.4% 72.8% 78.8% 93.6% Global Network Services: Card billed business $ 20.1 $ 21.4 $ 18.6 $ 17.0 $ 14.8 Total cards-in-force (millions) 26.5 26.3 26.3 25.6 25.1 (A) Global Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network partnership agreements, and certain insurance fees charged on proprietary cards. (B) Segment capital represents capital allocated to a segment based upon specific business operational needs, risk measures, and regulatory capital requirements. (C) Refer to Appendix II for components of return on average segment capital and return on average tangible segment capital. 36
(Preliminary) AMERICAN EXPRESS COMPANY COMPONENTS OF RETURN ON AVERAGE EQUITY (ROE), RETURN ON AVERAGE COMMON EQUITY (ROCE), AND RETURN ON AVERAGE TANGIBLE COMMON EQUITY (ROTCE) APPENDIX I (Millions) For the Twelve Months Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ ROE Net income $ 2,578 $ 2,130 $ 1,654 $ 1,829 $ 2,145 Average shareholders' equity $ 14,290 $ 14,570 $ 14,151 $ 13,892 $ 13,147 Return on average equity (A) 18.0% 14.6% 11.7% 13.2% 16.3% RECONCILIATION OF ROCE AND ROTCE Net income $ 2,578 $ 2,130 $ 1,654 $ 1,829 $ 2,145 Preferred shares dividends and related accretion 234 306 306 306 72 Earnings allocated to participating share awards and other 30 22 14 11 13 ------------ ------------ ------------- ------------ ------------ Net income attributable to common shareholders $ 2,314 $ 1,802 $ 1,334 $ 1,512 $ 2,060 ------------ ------------ ------------- ------------ ------------ Average shareholders' equity $ 14,290 $ 14,570 $ 14,151 $ 13,892 $ 13,147 Average preferred shares 782 1,303 1,303 1,303 782 ------------ ------------ ------------- ------------ ------------ Average common shareholders' equity $ 13,508 $ 13,267 $ 12,848 $ 12,589 $ 12,365 ------------ ------------ ------------- ------------ ------------ Average goodwill and other intangibles 3,081 3,009 2,944 2,886 2,830 ------------ ------------ ------------- ------------ ------------ Average tangible common shareholders' equity $ 10,427 $ 10,258 $ 9,904 $ 9,703 $ 9,535 ------------ ------------ ------------- ------------ ------------ Return on average common equity (A) 17.1% 13.6% 10.4% 12.0% 16.7% Return on average tangible common equity (B) 22.2% 17.6% 13.5% 15.6% 21.6% (A) Return on average equity and return on average common equity are calculated by dividing one year period net income/net income attributable to common shareholders by one year average total shareholders' equity/average common shareholders' equity, respectively. (B) Return on average tangible common equity is computed in the same manner as return on average common equity except the computation of average tangible common shareholders' equity excludes average goodwill and other intangibles. The Company believes that return on average tangible common equity is a useful measure of the profitability of its business. 37
(Preliminary) AMERICAN EXPRESS COMPANY COMPONENTS OF RETURN ON AVERAGE SEGMENT CAPITAL (ROSC) AND RETURN ON AVERAGE TANGIBLE SEGMENT CAPITAL (ROTSC) APPENDIX II (A) (Millions) For the Twelve Months Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ U.S. CARD SERVICES Segment income $ 846 $ 411 $ 124 $ 223 $ 410 Average segment capital $ 5,367 $ 5,145 $ 4,835 $ 4,597 $ 4,342 Average goodwill and other intangibles 440 432 383 338 294 ------------ ------------ ------------- ------------ ------------ Average tangible segment capital $ 4,927 $ 4,713 $ 4,452 $ 4,259 $ 4,048 ------------ ------------ ------------- ------------ ------------ Return on average segment capital (B) 15.8% 8.0% 2.6% 4.9% 9.4% Return on average tangible segment capital (B) 17.2% 8.7% 2.8% 5.2% 10.1% INTERNATIONAL CARD SERVICES Segment income $ 431 $ 332 $ 296 $ 219 $ 246 Average segment capital $ 2,183 $ 2,205 $ 2,234 $ 2,233 $ 2,194 Average goodwill and other intangibles 554 551 551 546 544 ------------ ------------ ------------- ------------ ------------ Average tangible segment capital $ 1,629 $ 1,654 $ 1,683 $ 1,687 $ 1,650 ------------ ------------ ------------- ------------ ------------ Return on average segment capital (B) 19.7% 15.1% 13.2% 9.8% 11.2% Return on average tangible segment capital (B) 26.5% 20.1% 17.6% 13.0% 14.9% GLOBAL COMMERCIAL SERVICES Segment income $ 361 $ 350 $ 236 $ 250 $ 393 Average segment capital $ 3,581 $ 3,623 $ 3,603 $ 3,587 $ 3,524 Average goodwill and other intangibles 1,936 1,937 1,938 1,933 1,930 ------------ ------------ ------------- ------------ ------------ Average tangible segment capital $ 1,645 $ 1,686 $ 1,665 $ 1,654 $ 1,594 ------------ ------------ ------------- ------------ ------------ Return on average segment capital (B) 10.1% 9.7% 6.6% 7.0% 11.2% Return on average tangible segment capital (B) 21.9% 20.8% 14.2% 15.1% 24.7% GLOBAL NETWORK & MERCHANT SERVICES Segment income $ 954 $ 937 $ 980 $ 1,005 $ 1,076 Average segment capital $ 1,449 $ 1,426 $ 1,381 $ 1,310 $ 1,185 Average goodwill and other intangibles 34 36 35 35 36 ------------ ------------ ------------- ------------ ------------ Average tangible segment capital $ 1,415 $ 1,390 $ 1,346 $ 1,275 $ 1,149 ------------ ------------ ------------- ------------ ------------ Return on average segment capital (B) 65.8% 65.7% 71.0% 76.7% 90.8% Return on average tangible segment capital (B) 67.4% 67.4% 72.8% 78.8% 93.6% (A) Beginning in the first quarter of 2010, the Company changed the manner in which it allocates interest expense and capital to its reportable operating segments. The change reflects modifications in allocation methodology that the Company believes more accurately reflect funding and capital characteristics of its segments. The segment results, and accordingly, ROSC and ROTSC for periods prior to the first quarter of 2010 have been restated for this change. (B) Return on average segment capital is calculated by dividing one year period segment income by one year average segment capital. Return on average tangible segment capital is computed in the same manner as return on average segment capital except the computation of average tangible segment capital excludes average goodwill and other intangibles. The Company believes that return on average tangible segment capital is a useful measure of the profitability of its business. 38
(Preliminary) AMERICAN EXPRESS COMPANY NET INTEREST YIELD ON CARDMEMBER LOANS APPENDIX III (A) (Millions) Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ GAAP basis portfolio (B): Net interest income $ 1,307 $ 710 $ 754 $ 741 $ 919 Average loans (billions) $ 59.3 $ 31.8 $ 32.3 $ 35.2 $ 39.0 Adjusted net interest income (C) $ 1,498 $ 807 $ 837 $ 855 $ 1,041 Adjusted average loans (billions) (D) $ 59.2 $ 31.9 $ 32.4 $ 35.4 $ 39.1 Net interest income divided by average loans 8.9% 8.9% 9.3% 8.4% 9.6% Net interest yield on cardmember loans (E) 10.3% 10.0% 10.2% 9.7% 10.8% Total portfolio (F): Net interest income (G) $ 1,307 $ 1,381 $ 1,410 $ 1,464 $ 1,722 Average loans (billions) $ 59.3 $ 60.9 $ 61.8 $ 63.9 $ 67.9 Adjusted net interest income (C) $ 1,498 $ 1,577 $ 1,594 $ 1,617 $ 1,858 Adjusted average loans (billions) (D) $ 59.2 $ 61.0 $ 62.0 $ 64.0 $ 68.0 Net interest yield on cardmember loans (E) 10.3% 10.3% 10.2% 10.1% 11.1% (A) Beginning in the first quarter of 2010, the Company changed the manner in which it allocates interest expense and capital to its reportable operating segments. The change reflects modifications in allocation methodology that the Company believes more accurately reflect funding and capital characteristics of its segments. The change to interest allocation impacted the consolidated net interest yield on cardmember loans on both a GAAP and non-GAAP basis. Accordingly, the net interest yields for periods prior to the first quarter of 2010 have been restated for this change on both a GAAP and non-GAAP basis. (B) For periods ended on or prior to December 31, 2009, the Company's cardmember loans and related debt performance information on a GAAP basis was referred to as the "Owned" basis presentation. Under the GAAP basis presentation prior to a securitization, revenues and expenses from cardmember loans and related debt were reflected in the Company's income statements in other commissions and fees, net interest income and provisions for losses for cardmember loans. In accordance with the new GAAP adopted effective January 1, 2010, the Company's securitized portfolio of cardmember loans and related debt is consolidated on its balance sheet. (C) Represents net interest income allocated to the Company's cardmember loans portfolio on a GAAP or non-GAAP basis, as applicable, excluding the impact of card fees on loans and balance transfer fees attributable to the Company's cardmember loans on a GAAP or non-GAAP basis, as applicable. (D) Represents average cardmember loans on a GAAP or non-GAAP basis, as applicable, excluding the impact of deferred card fees, net of deferred direct acquisition costs of cardmember loans on a GAAP or non-GAAP basis, as applicable. (E) Represents the net spread earned on cardmember loans. Net interest yield on cardmember loans (both on a GAAP and non-GAAP basis) is computed by dividing adjusted net interest income by adjusted average loans, computed on an annualized basis. The calculation of net interest yield on cardmember loans (both on a GAAP and non-GAAP basis) includes interest that is deemed uncollectible. For the GAAP and non-GAAP presentation, reserves and net write-offs related to uncollectible interest are recorded through provisions for losses - cardmember loans; therefore, such reserves and net write-offs are not included in the net interest yield calculation. (F) For periods ended on or prior to December 31, 2009, total portfolio information is based on the Company's historical non-GAAP, or "Managed" basis presentation. For periods ending after January 1, 2010, total portfolio information is based on the Company's entire portfolio of cardmember loans and related debt determined in accordance with GAAP and is identical to the numbers provided in the GAAP basis portfolio above for such period. See page 20 for discussion of total portfolio information. (G) For periods ended on or prior to December 31, 2009, the total portfolio information presented includes the adjustments to the GAAP "owned basis" presentation for such periods attributable to securitization activity for interest income and interest expense to arrive at the non-GAAP "managed basis" information, which adjustments are set forth under the U.S. Card Services total portfolio presentation on page 23. 39
(Preliminary) U. S. CARD SERVICES AND INTERNATIONAL CARD SERVICES NET INTEREST YIELD ON CARDMEMBER LOANS APPENDIX IV (A) (Millions) Quarters Ended -------------------------------------------------------------------------- March 31, December 31, September 30, June 30, March 31, 2010 2009 2009 2009 2009 ------------ ------------ ------------- ------------ ------------ USCS - GAAP basis portfolio (B): Net interest income $ 1,221 $ 621 $ 649 $ 612 $ 766 Average loans (billions) $ 50.5 $ 22.7 $ 23.4 $ 26.5 $ 30.2 Adjusted net interest income (C) $ 1,246 $ 537 $ 558 $ 581 $ 775 Adjusted average loans (billions) (D) $ 50.5 $ 22.8 $ 23.5 $ 26.6 $ 30.3 Net interest income divided by average loans 9.8% 10.9% 11.0% 9.3% 10.3% Net interest yield on cardmember loans (E) 10.0% 9.4% 9.4% 8.8% 10.4% USCS - total portfolio (F): Net interest income (G) $ 1,221 $ 1,292 $ 1,305 $ 1,335 $ 1,569 Average loans (billions) $ 50.5 $ 51.8 $ 52.9 $ 55.1 $ 59.1 Adjusted net interest income (C) $ 1,246 $ 1,308 $ 1,315 $ 1,343 $ 1,592 Adjusted average loans (billions) (D) $ 50.5 $ 51.9 $ 53.0 $ 55.2 $ 59.2 Net interest yield on cardmember loans (E) 10.0% 10.0% 9.8% 9.7% 10.9% ICS: Net interest income $ 257 $ 271 $ 279 $ 275 $ 257 Average loans (billions) $ 8.8 $ 9.0 $ 8.9 $ 8.7 $ 8.8 Adjusted net interest income (C) $ 253 $ 269 $ 279 $ 274 $ 265 Adjusted average loans (billions) (D) $ 8.8 $ 9.1 $ 8.9 $ 8.8 $ 8.8 Net interest income divided by average loans 11.8% 11.9% 12.4% 12.7% 11.8% Net interest yield on cardmember loans (E) 11.7% 11.7% 12.4% 12.5% 12.2% (A) Beginning in the first quarter of 2010, the Company changed the manner in which it allocates interest expense and capital to its reportable operating segments. The change reflects modifications in allocation methodology that the Company believes more accurately reflect funding and capital characteristics of its segments. The change to interest allocation impacted the segment net interest yield on cardmember loans on both a GAAP and non-GAAP basis. Accordingly, the net interest yields for periods prior to the first quarter of 2010 have been restated for this change on both a GAAP and non-GAAP basis. (B) For periods ended on or prior to December 31, 2009, the Company's cardmember loans and related debt performance information on a GAAP basis was referred to as the "Owned" basis presentation. Under the GAAP basis presentation prior to a securitization, revenues and expenses from cardmember loans and related debt were reflected in the Company's income statements in other commissions and fees, net interest income and provisions for losses for cardmember loans. In accordance with the new GAAP adopted effective January 1, 2010, the Company's securitized portfolio of cardmember loans and related debt is consolidated on its balance sheet. (C) Represents net interest income allocated to the Company's cardmember loans portfolio on a GAAP or non-GAAP basis, as applicable, excluding the impact of card fees on loans and balance transfer fees attributable to the Company's cardmember loans on a GAAP or non-GAAP basis, as applicable. (D) Represents average cardmember loans on a GAAP or non-GAAP basis, as applicable, excluding the impact of deferred card fees, net of deferred direct acquisition costs of cardmember loans on a GAAP or non-GAAP basis, as applicable. (E) Represents the net spread earned on cardmember loans. Net interest yield on cardmember loans (both on a GAAP and non-GAAP basis) is computed by dividing adjusted net interest income by adjusted average loans, computed on an annualized basis. The calculation of net interest yield on cardmember loans (both on a GAAP and non-GAAP basis) includes interest that is deemed uncollectible. For the GAAP and non-GAAP presentation, reserves and net write-offs related to uncollectible interest are recorded through provisions for losses - cardmember loans; therefore, such reserves and net write-offs are not included in the net interest yield calculation. (F) For periods ended on or prior to December 31, 2009, total portfolio information is based on the Company's historical non-GAAP, or "Managed" basis presentation. For periods ending after January 1, 2010, total portfolio information is based on the Company's entire portfolio of cardmember loans and related debt determined in accordance with GAAP and is identical to the numbers provided in the GAAP basis portfolio above for such period. See page 20 for discussion of total portfolio information. (G) For periods ended on or prior to December 31, 2009, the total portfolio information presented includes the adjustments to the GAAP "owned basis" presentation for such periods attributable to securitization activity for interest income and interest expense to arrive at the non-GAAP "managed basis" information, which adjustments are set forth under the U.S. Card Services total portfolio presentation on page 23. 4