Attached files
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8-K - 01/04/2010 FORM 8-K - UNITED AIRLINES, INC. | f010410form8k.htm |
EX-99.1 - EXHIBIT 99.1 - UNITED AIRLINES, INC. | fexhibit991.htm |
January
4,
2010 Exhibit
99.2
Dear
Co-worker:
As I step
into my new role as CEO, I’m proud and excited to be leading the greatest team
in the airline industry. You have proven again and again that you can
provide the best customer service and product in the business, despite the many
challenges that have become the “new normal” for this industry. You
just proved that yet again over the holidays, when you performed at the top of
your game in one of the worst winter storms in decades on one of the busiest
travel days of the year. No one does it better.
Now we
need to focus on conquering our biggest challenge of all: making money on an
on-going basis. Making money will make possible all the good things
you want and deserve from Continental – job security, better pay, better
benefits, career advancement and retirement security. Continuing year
after year of losses will result in all the things you don’t want – furloughs,
pay and benefit reductions, career stagnation and worries about
retirement. We’ve lost almost $1 billion since 9/11 as we’ve managed
from one crisis to the next. It’s our airline and it’s time to take
control of our destiny.
To
demonstrate my belief in your ability to do just that, I am going to refuse to
accept any salary or annual bonus until we make a full-year profit. I
am willing to make this commitment because I have faith in you, and because the
tone for any business is set at the top. I am not asking you or
anyone else to reduce their pay. What I am asking is that you join me in making
Continental profitable again. I’m asking that you do what you do best – provide
our customers outstanding service while working more efficiently, bringing in
new revenue and out-performing the competition.
While we
face enormous challenges, we also have significant strengths. We have
you – the most professional men and women in the industry. We belong
to the world’s best and most comprehensive airline alliance – Star
Alliance. We fly the newest, most fuel-efficient fleet in the
industry, and we have world class facilities. We continue to ensure
that our product is competitive, adding amenities like DIRECTV, Video on Demand
and flat-bed seats.
Our
greatest strength is and always has been the Continental team and our Working
Together culture. You are the key to our success and deserve all of the
opportunities that will come from making money again. It’s our
airline. Let’s get it back in the black so we can all enjoy the
benefits that will flow from making money again.
I wish
you all a healthy, happy – and prosperous – New Year.
/s/ Jeff