SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-K
FOR ANNUAL AND TRANSITION REPORTS PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
(Mark One)
| x | ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 |
For the fiscal year ended January 29, 2004
| ¨ | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 |
For the transition period from to
Commission file number 1-8978
LONGS DRUG STORES CORPORATION
(Exact name of registrant as specified in its charter)
| Maryland | 68-0048627 | |
| (State or other jurisdiction of incorporation or organization) |
(I.R.S. Employer Identification No.) | |
| 141 North Civic Drive Walnut Creek, California |
94596 | |
| (Address of principal executive offices) | (Zip Code) | |
Registrants telephone number, including area code: (925) 937-1170
Securities registered pursuant to Section 12(b) of the Act:
| Title of Each Class |
Name of Each Exchange on which Registered | |||
| Common stock | New York Stock Exchange | |||
Securities registered pursuant to Section 12(g) of the Act: None
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No ¨
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrants knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. ¨
Indicate by check mark whether the registrant is an accelerated filer (as defined in Exchange Act Rule 12b-2). Yes x No ¨
The aggregate market value of voting stock held by non-affiliates of the registrant as computed by the price of the registrants shares on the New York Stock Exchange at the close of business on July 31, 2003 was approximately $703,597,000.
There were 37,395,394 shares of common stock outstanding as of April 1, 2004.
DOCUMENTS INCORPORATED BY REFERENCE
The information required by Part III of this Annual Report on Form 10-K, to the extent not set forth herein, is incorporated by reference from specified portions of our definitive Proxy Statement for our 2004 Annual Meeting of Stockholders.
CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS
This annual report contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Such statements relate to, among other things, pharmacy and front-end sales and gross profits, cost reductions, depreciation and amortization, changes in supply chain practices, workers compensation costs, income tax rates, liquidity and cash requirements, working capital reductions, the number of store openings, closures and remodels, the level of capital expenditures and contractual commitments, and are indicated by words or phrases such as continuing, expects, estimates, believes, plans, anticipates, will and other similar words or phrases.
These forward-looking statements are based on our current plans and expectations and involve risks and uncertainties that could cause actual events and results to vary materially from those included in or contemplated by forward-looking statements we make. These risks and uncertainties include, but are not limited to, those set forth below:
| | Our ability to successfully implement new computer systems and technology, including a perpetual inventory system; |
| | Absence of disruption in our supply chain due to system conversions; |
| | Changes in economic conditions generally or in the markets we serve; |
| | Consumer preferences and spending patterns; |
| | Economic softness and unemployment; |
| | The impact of state and federal budget deficits on government healthcare spending and on economic conditions generally; |
| | Competition from other drugstore chains, supermarkets, mass merchandisers, discount retailers, on-line retailers, other retailers and mail order companies; |
| | The frequency and rate of introduction of successful new prescription drugs; |
| | Changes in state or federal legislation or regulations affecting our business; |
| | The efforts of third-party payers to reduce prescription drug costs; |
| | The success of planned advertising and merchandising strategies; |
| | Labor unrest in the same or competitive industries; |
| | Interest rate fluctuations and changes in capital market conditions or other events affecting our ability to obtain necessary financing on favorable terms; |
| | The availability and cost of real estate for new stores; |
| | Accounting policies and practices; |
| | Our ability to hire and retain pharmacists and other store and management personnel; |
| | Our relationships with our suppliers; |
| | Our ability to improve our purchasing of front-end products; |
| | Our ability to obtain adequate insurance coverage; |
| | The effects of war and terrorism on economic conditions and consumer spending patterns; |
| | The impact of rising workers compensation, health and welfare and energy costs on our operations; |
| | Changes in internal business processes associated with supply chain and other initiatives; |
| | Consumer reaction to our remodeled stores; |
| | Our ability to execute our previously announced initiatives; |
| | Adverse determinations with respect to litigation or other claims; and |
| | Other factors discussed in this annual report under Risk Factors and elsewhere or in any of our other SEC filings |
In addition, because we lack a perpetual inventory system, our ability to accurately forecast and track our gross profits and inventory levels during periods between our quarterly physical inventories is reduced. Therefore, our actual gross profits and inventory levels may vary materially from the gross profits and inventory levels included in or contemplated by forward-looking statements we make.
We assume no obligation to update our forward-looking statements to reflect subsequent events or circumstances.
PART I
Overview
Longs Drug Stores Corporation was founded in 1938 in Oakland, California by two bothers, Tom and Joe Long. Today, we operate in two business segments, retail drug stores and, through our RxAmerica subsidiary, pharmacy benefit management, or PBM. For financial information about these segments, see Note 11, Segment Information in the accompanying notes to our consolidated financial statements. We operate on a 52/53-week fiscal year ending on the last Thursday in January. Our 2004 fiscal year contained 52 weeks of operations and ended on January 29, 2004.
Through our retail drug store segment, we are one of the most recognized retail drug store chains on the West Coast of the United States and in Hawaii, with 470 stores in California, Colorado, Hawaii, Nevada, Washington and Oregon and one mail order pharmacy as of January 29, 2004. Our retail drug stores have a long history of serving the health and well-being needs of customers through customer-oriented pharmacy services and convenient product offerings that include over-the-counter medications, health and beauty products, cosmetics, photo and photo processing, food and beverage items and greeting cards.
Our PBM segment provides a range of services, including plan design and implementation, formulary management and claims administration to third-party health plans and other organizations.
Our corporate offices are located at 141 North Civic Drive, Walnut Creek, California 94596, telephone (925) 937-1170. Our common stock is listed on the New York Stock Exchange under the stock symbol LDG. General information, financial news releases and filings with the Securities and Exchange Commission, including annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and all amendments to these reports are available free of charge on our website at www.longs.com as soon as reasonably practicable after we file them with the Securities and Exchange Commission.
Recent developments
In February 2002, our board of directors approved a program to significantly upgrade our supply chain systems and processes along with initiatives to increase front-end sales, improve pharmacy profitability, enhance customer service and improve operational efficiencies. Through January 29, 2004, we have invested approximately $29 million of capital expenditures for the supply chain program, largely related to technology systems changes. We have implemented a new distribution management system in our front-end distribution center serving our Northern California stores and have undergone preliminary testing of a new price and cost file maintenance system for our stores. We have also laid the groundwork for later stages of the project, which include the rollout of these new systems and processes at our remaining stores and distribution centers, the implementation of a perpetual inventory system and improved purchasing systems that will facilitate merchandise replenishments and improve our real-time visibility into inventories and gross profits. We expect, over the next two years, to invest an additional $34 million in capital and incur significant operating and administrative expenses as we complete this project.
In October 2002, our board of directors elected Warren F. Bryant President and Chief Executive Officer. In August 2003, the board of directors elected Mr. Bryant as Chairman of the Board in addition to his duties as President and Chief Executive Officer. He succeeded Robert M. Long, Chairman of the Board since 1991, who will remain on the board of directors as its Chairman Emeritus.
In February 2003, we announced a series of actions designed to reduce operating and administrative expenses. These actions, which were taken over the course of fiscal 2004, included a reduction of our
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administrative workforce by approximately 170 people in our California offices, the closure of certain support facilities, store labor savings through workflow and staffing changes and a restructuring of our incentive compensation arrangements.
In March 2003, our board of directors authorized the repurchase of up to 2,000,000 shares of our common stock through January 2008, for a maximum total expenditure of $50 million. Through the end of fiscal 2004, we have repurchased 509,100 shares under this authorization at a total cost of $8.0 million.
In July 2003, we announced a voluntary separation program for our store managers. This program offered financial incentives based on years of service and base salary, as well as company-paid health insurance benefits and outplacement services. A total of 69 store managers opted to participate in the program. The employee termination and related costs of this program totaled approximately $3.7 million.
Strategic Initiatives
In February 2002, our board of directors approved five enterprise-wide strategic initiatives focused on improving our overall performance. These initiatives are as follows:
| | Enhancing customer serviceWe have developed significant brand loyalty from our customers and we continue to develop ways to improve our levels of customer service as a differentiator among our competitors. Our focus is to greet, serve and thank every customer, every time. |
| | Improving pharmacy profitabilityWe are focusing on streamlining and improving our pharmacy processes and exploring new or expanded revenue sources in order to lower our costs, increase sales and increase pharmacy profitability. |
| | Increasing front-end salesWe have developed new merchandise and marketing strategies and in-store promotions intended to create excitement in our customers shopping experience, provide value, increase traffic in our stores and increase front-end sales. |
| | Upgrading our supply chainUpgrading our supply chain systems and processes will help us to achieve our other initiatives by improving store replenishments and in-stock positions and improving our visibility into our inventories and gross profits on a real-time basis. |
| | Improving operational processesWe are developing new and more efficient ways to operate our business, including upgrading our existing information system technologies and utilizing our resources more effectively. |
Products and Services
The following table summarizes our product and service types, as a percentage of our total consolidated sales:
| Fiscal Year |
|||||||||
| 2004 |
2003 |
2002 |
|||||||
| Pharmacy sales |
46.0 | % | 44.2 | % | 43.4 | % | |||
| Front-end sales |
53.4 | % | 55.3 | % | 56.4 | % | |||
| Pharmacy benefit management revenues |
0.6 | % | 0.5 | % | 0.2 | % | |||
| Total consolidated sales |
100.0 | % | 100.0 | % | 100.0 | % | |||
Our retail drug stores sell prescription drugs and a wide assortment of high-quality, nationally advertised brand name and private label general merchandise, which we refer to as front-end products. Our core front-end categories include over-the-counter medications, health and beauty products, cosmetics, photo and photo
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processing, convenience food and beverage items and greeting cards. In addition, we sell merchandise in non-core front-end categories such as gifts, seasonal items and sporting goods. We are known for offering merchandise and assortments that reflect the local tastes and preferences of individual markets, and as a result, we have gained significant name recognition and brand loyalty from our customers. To enhance customer service and build customer loyalty, we seek to consistently maintain in-stock positions in all of our merchandise categories. We will continue to develop our mix of front-end merchandise in our stores in response to the changing needs and preferences of our customers. In addition, we offer educational information to our customers about their health and well-being concerns through the Live Healthy section of our website, www.longs.com, as well as through new Learning Centers in some of our stores. We also provide influenza vaccinations and offer a variety of health screening services in many of our stores, such as blood, glucose, osteoporosis, stroke and cholesterol testing.
Our RxAmerica subsidiary provides comprehensive PBM services nationwide including prescription benefit plan design and implementation, formulary management, claims administration and account management to third party health plans and other organizations. We have designed our PBM services to help lower prescription benefit costs for plan providers while improving healthcare access, service and treatment for covered members. We manage prescription benefit plans covering more than 4.5 million lives with a network of pharmacies in all 50 states and Puerto Rico.
Purchasing and Distribution
We are in the process of centralizing our merchandise procurement and replenishment. Previously, store managers had significant control over their product mix and purchased from numerous manufacturers and distributors under a decentralized organizational structure. As we upgrade our supply chain to achieve greater efficiencies and economies of scale, we have begun to transition to a more centralized purchasing and replenishment structure for most of our merchandise. In addition, we have established more stringent parameters for merchandise purchased by store managers in order to preserve our ability to respond to the local preferences and needs of our customers while improving our profitability.
We distribute centrally procured merchandise to our stores through our distribution centers in California and Hawaii, while merchandise purchased by our store managers is delivered directly to our stores by our vendors. As we shift to a more centralized purchasing approach, we have substantially increased the volume of merchandise received, stored and delivered through our distribution centers. Store deliveries from our distribution centers take place primarily through a leased fleet and contract drivers.
Advertising
We advertise primarily through promotional advertisements and circulars in major daily newspapers and advertisements on radio and television. We centrally manage the majority of our advertising efforts. Our approach is to regionalize our advertising and use the most efficient media mix within a geographic area. We use rebates and allowances received from vendors to fund a significant portion of our total advertising spending.
Technology
All of our stores utilize pharmacy systems to facilitate filling prescriptions, analyze drug interactions and adjudicate third-party claims, which allows our pharmacists to fill prescriptions accurately and efficiently with reduced risk of adverse drug interaction. We route some of the prescriptions that we receive to our automated central prescription fill centers, which provide increased productivity and reduced prescription fill costs. We have also installed advanced pill-dispensing robotics in many of our pharmacies. The fill centers and robotic technology enable our pharmacists to spend more time with customers while maintaining high quality customer service standards.
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Our stores utilize computer-assisted ordering and replenishment systems for certain goods that track sales and merchandise on hand and plan orders as necessary. During fiscal 2004, we upgraded all of our stores point-of-sale systems to increase the speed of customer check-out and improve our ability to handle a high volume of transactions. We also installed digital photo technology systems in over 85% of our stores in response to our customers continued migration to digital technology.
We are making extensive systems changes as part of our efforts to upgrade our supply chain. We have implemented a new distribution management system in our front-end distribution center serving our Northern California stores and have undergone preliminary testing of a new price and cost file maintenance system for our stores. We also have laid the groundwork for later stages of the project, which include the rollout of these systems at our remaining stores and distribution centers, the implementation of a perpetual inventory system and improved purchasing systems that will facilitate merchandise replenishments and improve our real-time visibility into inventories and gross profits.
In an effort to upgrade our technology, we have begun to phase out and replace older and inefficient pharmacy and other information systems, including a targeted marketing database that was originally developed as a component of our e-retail strategy, an inefficient pharmacy processing system used in our stores and other information technology assets.
Mail Order
In April 2003, we added mail-order prescription services through our acquisition of American Diversified Pharmacies, Inc. (ADP). With this acquisition, we gained entry into one of the fastest growing distribution channels for prescription drugs in the United States. Our mail order capabilities complement our in-store pharmacies as well as our PBM service offerings.
Internet
Through our website, www.longs.com, our customers can access our company information and extensive health and welfare information, refill prescriptions and purchase certain over-the-counter medications 24 hours a day, 7 days a week. Customers may have items mailed to them or may pick them up at their local store. We believe that this sales channel provides customers with added flexibility and convenience.
Trademarks
We hold various trademarks, trade names (including, but not limited to, Longs, Longs Drugs, Longs Pharmacy, E-fills and RxAmerica) and business licenses that are essential to the operation of our business. These trademarks and licenses have varying statutory lives and are generally renewable indefinitely.
Employees
As of January 29, 2004, we had approximately 22,900 full-time and part-time employees. We hire additional temporary employees as needed, especially during peak seasons. Virtually all of our employees are non-union, and we believe that our relationship with our employees is good.
Regulation
Our pharmacies and pharmacists are licensed by the appropriate state boards of pharmacy. Our distribution centers are also registered with the Federal Drug Enforcement Administration. Applicable licensing and registration requirements necessitate our compliance with various state statutes, rules and regulations.
In recent years, an increasing number of legislative proposals have been introduced and passed in Congress and in some state legislatures that could result in major changes in health care coverage, delivery and
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reimbursement, both nationally and at the state level. For example, recently Congress passed the Medicare Prescription Drug Improvement and Modernization Act of 2003, which includes new prescription drug benefits for Medicare participants.
Also, in recent years, both federal and state authorities have proposed or passed new legislation that imposes on healthcare providers, including pharmacies, significant additional obligations concerning the protection of confidential patient medical records and information. The Health Insurance Portability and Accountability Act, or HIPAA, imposes certain requirements, including the protection of confidential patient medical records and other information. Compliance with these regulations, particularly HIPAA, requires that we implement complex changes to our systems and processes.
As a publicly traded corporation, we are subject to numerous federal securities laws and regulations, including the Securities Act of 1933 and the Securities Exchange Act of 1934 and related rules and regulations promulgated by the SEC. These laws and regulations impose significant requirements in the areas of accounting and financial reporting, corporate governance and insider trading, among others.
Competition
The retail drug store industry is highly competitive. We compete with local, regional and national companies, including other drug store chains, independent drug stores, supermarket chains, discount retailers, on-line retailers, mail order pharmacies, and mass merchandisers. We compete on the basis of price, merchandise quality, product mix, convenience and customer service. We believe continued consolidation of the drug store industry and continued new store openings will further increase competitive pressures in the industry.
In the PBM industry, our competitors include large regional and national PBMs, some of which are owned by our competitors in the retail drug store industry. We compete on the basis of our ability to facilitate the reduction of prescription drug costs for our customers through plan design and implementation as well as the quality and scope of the services we offer.
Concentrations
All of our sales occur within the United States. We do not derive revenues from sales in foreign countries or export sales. No single customer accounts for 10% or more of our total sales. We do not believe that the loss of any one customer or group of customers under common control would have a material effect on our business.
We obtain approximately half of our total merchandise, including over 90% of our pharmaceuticals, from a single supplier, AmerisourceBergen Corporation, with whom we have a long-term supply contract. Any significant disruptions in our relationship with AmerisourceBergen Corporation could have a material adverse effect on us.
Our stores, mail order pharmacy, distribution centers and corporate offices are located in the western United States, with the majority of our stores in California. Risks prevalent in this region include, but are not limited to, the adverse economic effects of a state budget crisis, legislative or other governmental actions reducing prescription reimbursement payments to us or increasing our liability with respect to workers compensation, major earthquakes, periodic energy shortages and rising energy costs, and shipping and other transportation-related disruptions. Because of our geographic concentration, these risks could result in significant disruptions to our business or increased operating expenses.
Seasonality
Our business is seasonal, peaking in the fourth fiscal quarter when front-end sales benefit from the holiday season. Pharmacy sales and over-the-counter medications also benefit in the fourth fiscal quarter from the winter cold and flu season.
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Stores
| Fiscal |
|||||||||
| 2004 |
2003 |
2002 |
|||||||
| Number of stores, beginning of period |
455 | 436 | 430 | ||||||
| Stores opened |
18 | 22 | 24 | ||||||
| Stores closed |
(3 | ) | (3 | ) | (18 | ) | |||
| Number of stores, end of period |
470 | 455 | 436 | ||||||
| Store relocations |
1 | 3 | 1 | ||||||
We also remodeled 20 stores during fiscal 2004, and we plan to remodel up to 40 additional stores in fiscal 2005.
Our stores are located in the following states:
| January 29, 2004 |
January 30, 2003 |
January 31, 2002 | ||||
| California |
394 | 380 | 361 | |||
| Hawaii |
31 | 32 | 32 | |||
| Washington |
17 | 17 | 17 | |||
| Nevada |
17 | 15 | 15 | |||
| Colorado |
9 | 9 | 9 | |||
| Oregon |
2 | 2 | 2 | |||
| Total |
470 | 455 | 436 | |||
Our stores vary in size, with the majority ranging from 15,000 to 30,000 square feet. Our stores average approximately 23,000 square feet in size, of which approximately 16,000 square feet is devoted to selling space. The average age of our stores is 14 years with 33% of our stores opened within the last five years. The average size of the stores we opened in fiscal 2004 is approximately 16,000 square feet. We lease 274 of our stores from third parties. Of the remaining stores, 142 are company-owned buildings on company-owned land, and 54 are company-owned buildings on leased land.
Distribution Centers
We operate the following distribution centers:
| Location |
Leased/ Owned |
Square Feet | ||
| Lathrop, California (front-end merchandise) |
Owned | 427,000 | ||
| Ontario, California (front-end merchandise) |
Owned | 353,000 | ||
| Ontario, California (pharmaceutical inventories) |
Leased | 36,000 | ||
| Honolulu, Hawaii (front-end merchandise) |
Owned | 48,000 |
We often lease supplemental warehouse space as needed, especially during our high-volume seasonal periods.
Other Properties
We have two principal company-owned corporate office facilities in California, with a total of 142,000 square feet, and we lease an additional 72,000 square feet of office space, also in California. We also lease a 26,000 square foot corporate office building for our PBM segment in Salt Lake City, Utah. Our remaining properties are not material, either individually or in the aggregate.
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On February 17, 2004 and March 23, 2004, two purported class action lawsuits entitled Darien Goddard, et al v. Longs Drug Stores Corporation, et al and David Robotnick v. Longs Drug Stores California, Inc. were filed in the Superior Court of California, Alameda County and the Superior Court of California, Los Angeles County, respectively. The lawsuits were filed by plaintiffs who are current or former store managers or assistant managers on behalf of themselves and other similarly situated California store managers and assistant store managers. The lawsuits allege that we improperly classified such employees as exempt under Californias wage and hour and unfair business practice laws and seek damages, penalties under Californias wage and hour laws, restitution, reclassification and attorneys fees and costs. We are vigorously investigating and defending this litigation. Because the cases are in the very early stages, the financial impact to us, if any, cannot be predicted.
In addition to the lawsuits described above, we are subject to various lawsuits and claims arising in the normal course of our businesses. In the opinion of management, after consultation with counsel, the disposition of these matters arising in the normal course of business is not likely to have a material adverse effect, individually or in the aggregate, on our financial position or results of operations.
Item 4. Submission of Matters to a Vote of Security Holders
There were no matters submitted to a vote of stockholders during the fourth quarter of fiscal 2004.
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PART II
Item 5. Market for the Registrants Common Equity and Related Stockholder Matters
The New York Stock Exchange is the principal market for our common stock, which is traded under the symbol LDG. Our transfer agent is Wells Fargo Shareowner Services, P.O. Box 64854, St. Paul, MN 55164-0854. There were approximately 2,762 stockholders of record as of April 1, 2004.
Quarterly high and low closing stock prices, based on the New York Stock Exchange composite transactions, are shown below:
| First Quarter |
Second Quarter |
Third Quarter |
Fourth Quarter |
Fiscal Year | ||||||||||||||||
| Low |
High |
Low |
High |
Low |
High |
Low |
High |
Low |
High | |||||||||||
| Fiscal 2004 |
$13.44 | $21.98 | $14.24 | $19.53 | $18.05 | $23.52 | $21.89 | $25.10 | $13.44 | $25.10 | ||||||||||
| Fiscal 2003 |
$22.00 | $31.57 | $21.86 | $32.25 | $20.40 | $25.77 | $19.25 | $23.77 | $19.25 | $32.25 | ||||||||||
Quarterly dividends per share are summarized as follows:
| First Quarter |
Second Quarter |
Third Quarter |
Fourth Quarter |
Fiscal Year | |||||||||||
| Fiscal 2004 |
$ | 0.14 | $ | 0.14 | $ | 0.14 | $ | 0.14 | $ | 0.56 | |||||
| Fiscal 2003 |
$ | 0.14 | $ | 0.14 | $ | 0.14 | $ | 0.14 | $ | 0.56 | |||||
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Item 6. Selected Financial Data
| Fiscal Year(1) |
||||||||||||||||||||
| 2004 (52 weeks) |
2003 (52 weeks) |
2002(2) (53 weeks) |
2001 (52 weeks) |
2000(3) (52 weeks) |
||||||||||||||||
| (Dollars in thousands except per share data) | ||||||||||||||||||||
| Financial Statistics |
||||||||||||||||||||
| Sales |
$ | 4,526,524 | $ | 4,426,273 | $ | 4,304,734 | $ | 4,027,132 | $ | 3,672,413 | ||||||||||
| Gross profit(4) |
1,144,421 | 1,136,847 | 1,079,252 | 1,025,261 | 947,694 | |||||||||||||||
| Operating and administrative expenses(5) |
1,000,994 | 990,209 | 912,600 | 843,844 | 768,179 | |||||||||||||||
| Depreciation and amortization(6) |
83,595 | 77,736 | 78,193 | 69,283 | 56,102 | |||||||||||||||
| Provision (benefit) for store closures and asset impairments, net |
7,438 | 10,754 | (1,682 | ) | 28,404 | 4,895 | ||||||||||||||
| Legal settlements and other disputes(7) |
(7,007 | ) | 469 | 860 | ||||||||||||||||