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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-K

CLICK COMMERCE, INC.
(Exact name of registrant as specified in its charter)

        Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ý No o

        Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of the registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. ý

        Indicate by check mark whether the registrant is an accelerated filer (as defined in Exchange Act Rule 12b-2). Yes o No ý

        As of June 30, 2004, the last business day of the registrant's most recently completed second fiscal quarter, the aggregate market value of the registrant's common stock held by non-affiliates was approximately $28,930,500. The aggregate market value was calculated by using the closing price of the common stock as of that date on the NASDAQ National Market. Shares of common stock held by officers, directors, and 5% or more stockholders have been excluded in making the calculation because such persons may be deemed affiliates. This determination of affiliate status is not necessarily a conclusive determination for other purposes.

        As of March 17, 2005, there were 11,370,924 shares of the registrant's common shares issued and outstanding.

DOCUMENTS INCORPORATED HEREIN BY REFERENCE

        Portions of the registrant's Definitive Proxy Statement for its 2005 Annual Meeting of Shareholders to be held on May 5, 2005 are incorporated by reference in Part III of this report.

CLICK COMMERCE, INC.

INDEX

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PART I

        This report and the documents incorporated herein by reference contain forward-looking statements that involve risks and uncertainties. Actual results may differ significantly from those indicated in such forward-looking statements. Some of the factors that may cause actual results to differ include, but are not limited to, those discussed in "Risk Factors" contained in Item 1 of this report, "Management's Discussion and Analysis of Financial Condition and Results of Operations" contained in Item 7 of this report and "Quantitative and Qualitative Disclosures About Market Risk" contained in Item 7A of this report.

Item 1.    Business

Overview

        Click Commerce, Inc ("the Company") is a leading supplier of collaborative commerce and compliance automation software and related services. Our other product lines implement similar software and service solutions to streamline and automate trading partner interactions, and research and grant compliance in major medical and other research facilities. Through our recent acquisition of Optum, Inc., the Company has expanded its product offerings to include supply chain and warehouse management software and related services. Each of our product lines applies technology to effect secure Internet communications as a replacement for handwritten forms, telephone and fax communications and less-efficient, more costly electronic data systems.

        Our customers use our software as they seek to optimize their business processes and strengthen their ties to their customers and partners. Our software applications help our customers:

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coordinate and optimize business processes by providing visibility into partner activities and providing the tools for better management of tasks and processes



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accelerate revenue by standardizing critical sales and order management processes and facilitating collaborative commerce among trading partners



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lower costs by reducing manual touchpoints and processing times



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increase brand loyalty by empowering partners to provide excellent service



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comply with regulatory requirements by speeding application preparation, eliminating routine errors and alerting research teams to approaching deadlines

        Through its recent acquisitions, the Company has assembled products and services that suppliers can use to implement radio frequency identification (RFID)-enabled supply chain solutions. In mid-2004, the Company acquired bTrade, Inc. ("bTrade"), which provides data synchronization and secure communications solutions that are enabling technologies for RFID. In February 2005, the Company acquired Optum, Inc. ("Optum"), which provides supply chain execution and warehouse management solutions for multi-tiered supply chains and includes an RFID-ready demand fulfillment solution. With these two products, Click Commerce's clients can receive orders and other information from their customers that have implemented RFID initiatives and can run their warehouse and fulfillment operations using the same RFID information that their customers need to run their retail operations.

        The Company views the RFID market as important because major, industry-leading retail chains, including The Home Depot and Wal-Mart, have announced initiatives that will require all of their suppliers to become RFID-enabled in order to continue to do business with them. While the Company does not supply any of the RFID transmitting or receiving devices, the Company has RFID-enabling software that can process the data generated from such devices and integrate and communicate that data among the trading partners. The Company views companies needing to implement an overall RFID solution as important potential customers for its RFID-enabling software.

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        Most of our historic sales have been for licenses of our software and related implementation and maintenance services, and in situations in which the Click Commerce application was hosted at a customer-owned facility and operated and maintained by the customer's own personnel. This software license model generally resulted in relatively lengthy sales cycles, significant integration and implementation challenges and expenses, and relatively large, but one-time, revenue recognition events for the Company.

        Today, while Click Commerce continues to sell product under the license model, it also provides all of its products on a hosted (or ASP—Application Service Provider) basis. Under this model, our software operates and is maintained on servers owned and monitored by Click Commerce and its personnel. While our software is still customized and integrated to our customers' needs, the implementation and integration requirements are substantially reduced. Under this approach, customers pay regular monthly subscription and hosting fees that are substantially less than the prior one-time license fees, but, overall, generally provide equivalent or greater revenue to the Company over the expected useful life of the application as compared to what the Company would have historically received under a one-time license arrangement. The Company also benefits from this model because lower up-front costs lessen customer approval and sales cycle delays, and the model generally results in greater predictability and consistency of the Company's revenues from period to period. The Company anticipates that its revenue model will continue to migrate towards the ASP model and away from one-time product licensing.

        More than 1,500 customers in the manufacturing, government, high technology, retail, financial services, healthcare and higher education industries utilize the Company's solutions. For example, the world's largest software company, Microsoft, manages its 12,000 member Certified Partner community, one of the largest partner portals in the world, with the Click Commerce channel management solution. Click Commerce is a preferred solutions provider for one of the world's largest retailers. Six of the top 10 medical research institutions in North America use the Company's compliance automation software including Johns Hopkins University, the University of Washington, and the University of Michigan.

        The Company was incorporated in Delaware in August of 1996 as Click Interactive, Inc., and we changed our name to Click Commerce, Inc. in December 1999. Our principal executive offices are located in Chicago, Illinois. We completed our initial public offering on June 30, 2000, and our common stock is listed on the NASDAQ National Market under the symbol "CKCM." As used herein, Click Commerce includes Click Commerce, Inc. and its wholly-owned subsidiaries. Additional information about Click Commerce is available on our website at www.clickcommerce.com. Our annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K and all amendments to those reports are available free of charge through our website.

Channel Management Solutions

        The Click Commerce channel management solution offers an integrated channel management and collaborative e-commerce solution. It has over 35 software components that automate communication and business processes across distribution channels. The Company's software can be personalized to each individual user, accommodating, for example, each user's language, time zone and currency preferences. Supported channel business processes include:

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Partner recruitment and profiling



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Lead management and distribution



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Price and quotation management



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Integrated quote-to-order and lead-to-order



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Guided selling and product configuration

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Monitor and track warranty claims and returns



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Training and certification



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Assist in channel forecasting



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Point-of-sale analysis



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Marketing funds management

        With the Click Commerce channel management solution, companies can gain a better understanding of who their partners are, what they sell, where they sell and to whom they sell. Armed with this knowledge, companies can more easily identify gaps in their partner coverage and then target, qualify and recruit the new partners they need to fill these gaps and build their businesses. Key customers include Microsoft, Delphi, Samsung and Tellabs.

Compliance Automation

        Click Commerce helps healthcare and higher education institutions improve response time and accuracy of approval processes by connecting research departments through administrative Extranets. The software transforms labor-intensive review and approval processes into more easily navigated, flexible sequences of workflow steps.

        The Company's GCE (Grants and Contracts Extranet) can streamline grant and research proposal activities across the entire research enterprise by replacing existing paper based processes with state-of-the-art Internet software. Through the Click Commerce IACUC (Institutional Animal Care and Use Committees) Extranet, animal researchers and compliance committees can speed application preparation, eliminate routine errors and alert research teams to approaching deadlines.

        The Click Commerce IRB (Institutional Review Board) Extranet can simplify biomedical and behavioral research studies by eliminating routing time, assembling applications with fewer errors, and providing project visibility to team members on campus or in other organizations on a when needed basis.

        Key customers include six of the top 10 research institutions in North America, including Johns Hopkins University, the University of Washington, and the University of Michigan.

Supply Chain Execution

        Click Commerce's supply chain execution solutions enable supply network communications, coordinate business processes and services, and optimize supply chain functions. The Company's flexible solutions are designed to function independently of one another, or in tandem for customized enterprise network environments. These solutions include:

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Supplier Enablement—These solutions provide a platform for companies and their trading partners to move beyond simple "information sharing," to create collaborative execution networks to improve profitability and reduce working capital, while driving improved customer satisfaction.



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Fulfillment Coordination—These solutions allow companies to better manage information and materials as they flow across multi-tier supply chain networks, proactively controlling the fulfillment process from order inception to final delivery.



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Service Logistics—These solutions provide companies with the visibility and control required to synchronize service logistics processes, helping to better manage information and materials as they flow across multi-tier service networks.

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Reverse Logistics—These solutions allow companies to better manage information and materials as they flow across multi-tier returns networks; controlling returns, services, and replacement fulfillment process lifecycles, from inception to conclusion.



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Shipment Execution—These solutions optimize shipping processes through effective rate-shopping, continuous consolidation, automated manifesting, and post-shipment track & trace.

        Each solution includes Click Commerce's rapid integration platform, best business practice methods, and a supply chain intelligence dashboard. Key customers include Avnet Electronics, Bausch & Lomb, Eagle Global Logistics, Home Shopping Network, NCR, and Pier 1 Imports.

Warehouse Management

        The Click Commerce WES (Warehouse Execution Solution) addresses the complexities of warehouse environments. As the supply chain continues to increase in complexity—both within the warehouse and across the extended distribution network—companies seek distribution processes and infrastructure that cost-effectively support evolving business needs. This solution supports a wide range of requirements and logistics network configurations to bring advantages such as:

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Streamlined warehouse processes



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Enhanced customer satisfaction and retention



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Reduction in lag times at each step in the warehouse process



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Extended control beyond the warehouse into the yard



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Deployment of cost-effective, process-appropriate Warehouse Execution Solutions across an extended distribution network



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Support of multi-tier collaborative inventory management programs

        Key customers include Invacare, Dillen, Robertson Marketing, Lucent and Reflect.com.

Data Synchronization

        The Company's data synchronization and secure communications solutions allow companies to easily communicate vital business information with their trading partner community via the Internet.

        Data synchronization is an industry-wide retail initiative that requires manufacturers and suppliers to "sync" product information with their retailer customers. The Click Commerce Data Sync application is an enabling technology for RFID.

        The Company's secure communications solutions can enable businesses of all sizes to manage their business-to-business communications on a secure, reliable and highly scalable platform.

        The Click Commerce TDNgine application provides an enterprise managed file transfer solution for large trading communities and supports value added network (VAN) connections simultaneously in real-time. All communications that originate from the Global Registry, the global manufacturing code characterization registry, are carried by the TDNgine software. The Click Commerce TDAccess solution was designed for smaller companies with fewer trading partners. Both solutions support AS1, AS2, AS3 and secure FTP.

        Key customers include FedEx, American Honda Finance, Deutsche Bank, UCCnet, Interstate Batteries, Citgo Petroleum and Ann Taylor.

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Industry Background

Limitations of Existing Distribution Management Products and Services

        Traditional phone, fax and paper-based communications systems are labor intensive, inefficient and prone to error. Many sales organizations rely on spreadsheets and email to manage their partner relationships. Companies historically dedicated significant resources and time to the manual entry of information from faxed or phoned-in purchase orders and the manual processing of paper checks, invoices and shipping notices. Further, the large volume of paper generated by these transactions and the mass of information to be sorted and processed frequently resulted in hidden costs such as errors and delays in information delivery. Timely change can be difficult to implement in these manually intensive processes and the cost related to such changes can be significant. For example, if a manufacturer produces a paper-based catalog, it cannot quickly or inexpensively inform customers of changes in product offerings, availability or pricing. In addition, the manufacturer and members of its distribution network often have limited capability to track orders, inventory, warranties and other information or to compile useful databases using paper-based or semi-automated processes. Using these standard forms of communication, manufacturers and their business partners are often unable to exchange information on a real-time basis, and as a result, potential customers frequently do not have easy access to the information needed to transact business with the manufacturer or its channel partners. Manufacturers may also be unable to tap into new revenue streams that exist due to contraints imposed by differences in language and time zone, barriers that traditional methods cannot easily overcome.

        Increasing market and supply chain complexity motivates companies to improve operations and communications with their supplier community. The continued growth of outsourced manufacturing, increased focus on low-cost international materials procurement, and heavy market reliance on vendor or supplier managed inventory programs to control costs and liabilities require a solid infrastructure for coordinating the extended supply network. Traditional enterprise systems tend not to provide the visibility and control required to efficiently manage and synchronize extended business processes, resulting in excess operating costs and poor customer service. The ability to view complete and accurate orders, integrate data, and manage inventory and activities for effective fulfillment execution is necessary to effectively respond to challenging customer requirements and achieve competitive advantage.

        We believe that the system that manufacturers, and businesses in general, want is one that allows them to conduct business through a communications network that integrates all aspects of the distribution channel and takes advantage of existing back-office computer systems. In addition, we believe that companies need to be able to easily exchange information and conduct transactions securely, reliably and in real-time. The system must be flexible enough to meet the unique business process requirements of large, multi-national organizations with complex distribution channels and must be highly scalable and rapidly deployable.

RFID

        RFID is not a new technology—it was first driven by the military for use in distinguishing friendly military aircraft from enemy aircraft. In the 1960s, commercial applications evolved with the development of theft deterrent systems, which involve attaching simple RFID tags to products. Over the following three decades, RFID applications grew to include the use of tags to track assets such as railroad cars, livestock, components in manufacturing processer, and reusable pallets, trays, and containers. The U.S. Department of Defense, Wal-Mart, and other retailers are requiring preferred suppliers to become RFID compliant; it appears accelerated adoption of the technology is at hand. However, we believe that receiving true value from RFID requires an understanding of how to implement it across an extended supply network. Until recently, the infrastructure and knowledge was

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not available to fully maximize the benefits of RFID. Working with a partner expert in the evolution of supply network execution, companies can develop a strategy that will allow them to build a connected real-time network to manage both their enterprise and their extended partner network via configurable, scalable solution sets. This approach addresses prioritized business challenges and deployment steps that provide potential profitable returns on investment, and provide the framework for expansion to a complete extended supply network solution.

        Companies can achieve the greatest benefits from RFID technology by building a synchronized supply chain foundation prior to RFID implementation. Click Commerce solutions can form that foundation with channel management, collaborative commerce, and supply chain coordination, visibility and execution solutions. Our customers want supply chain initiatives that deliver clear strategic business value. Our series of solution sets help to create a solid infrastructure to support the deployment of RFID technology. Through system optimization, data synchronization, collaborative commerce, full visibility into the extended supply chain network, closed loop execution, business logic realization and the installation of data controls for security and restricted access, companies will be better prepared to reap the benefits of RFID. Our solutions provide the integrated information and processes needed to effectively implement new technologies into extended supply chain networks.

Growth Strategy

        Our objective is to offer the most comprehensive business-to-business compliance automation solutions that optimize the business processes between large, global companies, their channel partners, and their supplier community. Key elements of our strategy to achieve this objective include:

        Delivering Industry-Specific Solutions.    We believe that, based on the breadth of applications we offer, we have developed one of the most comprehensive business-to-business software applications and integration services currently available for large, global companies. By packaging and marketing these applications along with maintaining a highly referenceable client base, we believe we address the existing market needs in high technology, industrial manufacturing, consumer product and retail, higher education and health care, broker-based financial services businesses, and the automotive aftermarket.

        Targeting Large, Global Enterprises.    By focusing on the complex requirements of these companies, we provide them with certain competitive advantages, such as improved efficiency, financial performance, customer service and brand loyalty, through effectively managing their complex distribution networks. We specifically target divisions of these large companies. Once we have sold to a division, there are numerous opportunities to sell to other divisions within the organization. We believe that this provides us with significant leverage in our sales model. We intend to continue to primarily target large, multi-national corporations.

        Providing Value-Added Services to Our Customers.    We plan to grow our complementary service offerings to deliver additional value to our customers. Through our numerous client implementations, we have developed expertise and best practices in managing partner bases, launching our solutions and driving adoption, hosting, administering and optimizing our software and the network environment. We expect that the results of these new service initiatives will be attractive to both new and existing customers, strengthening the business case for sales to new customers and providing a stream of revenue through additional sales to current customers.

        Acquiring Complementary Businesses.    The Company continues to evaluate strategic alternatives, including opportunities to grow the business by entering into business combinations that will increase the breadth and depth of our compliance automation and RFID-enabling product offerings. We look for combinations that can enlarge our customer base, provide additional revenue streams, and leverage our existing corporate and technical infrastructure.

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The Click Commerce Solution

        We deliver Internet-based business-to-business compliance automation solutions and integration services that are designed to enable global corporations to create a competitive advantage by collaborating with their trading partners and complying with regulatory requirements and retailer mandates. Our software provides the infrastructure and applications that global enterprises use to extend their organizations to any member of their partner network. Using our applications, dealers, distributors, retailers, original equipment manufacturers, resellers, service centers and independent contractors, along with their respective employees and their customers and partners, can engage in collaborative business. Our software applications and integration services provide our customers with the following benefits:

        Improved Relationships with Channel Partners and Consumers.    Our solutions help global companies build stronger relationships with their partners by making it easier to exchange information and transact business with each other. Building upon these improved relationships, companies and their partners can market, sell and service collaboratively to the end consumer. These collaborative models enable our customers to develop a direct relationship with their customers without disintermediating their channel partner. This allows our customers to build brand awareness and consumer loyalty.

        Improved Efficiency.    The Click Commerce solution automates many of the processes required to manage a partner channel. For example, managing a partner's request for pricing discounts can require several levels of approval and may result in multiple iterations between the partner and its customer. By automating the process with the Click Commerce application, partners can submit their requests on line, pricing administrators can set business rules that determine which requests are automatically approved, assign tasks for approval to the proper authority and track all requests and final contracts. As a result, process automation reduces human intervention, shortens cycle time, protects against fraud or process abuse and provides better record-keeping. These benefits are possible across all interactions and transactions that our customers have with their channel partners—lead management, marketing fund administration, pricing and contract administration, order management, warranty and returns.

        Reduced Operating Costs.    By automating the processes and reducing cycle time, our customers can reduce working capital requirements and operating costs. Many of the transactions between our customers and their channel partners involve inventory. By automating processes of pricing, forecasting, ordering and returns, our customers can significantly reduce the amount of inventory they keep on hand.

        Improved Revenue Opportunities.    Our solutions can help companies increase market share in two ways. First, by being more accessible to channel partners—this includes product, information and expertise—companies can build partner share of mind and loyalty. Second, by automating the marketing and selling processes, our solutions help customers improve their effectiveness. These processes include marketing campaign execution, sales lead distribution and product promotions.

Applications

        Our software can be readily integrated with back-office systems such as enterprise resource planning ("ERP") systems, supplier chain management ("SCM") systems and customer relationship management ("CRM") systems. In some cases, our customers have requested that the software interoperate with systems at partner businesses, typically ERP or dealer management systems. The open architecture of the Click Commerce solutions supports this integration. The software uses a

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modular design that allows rapid configuration of applications that meet the needs of a wide variety of customers.

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Partner Portal Platform  Underlying the Click Commerce product suite is a full-featured set of business utilities. These utilities provide core functionality that is adapted to drive the unique business processes within each component of the suite. Because all suite components share these common utilities, tight integration of data and business processes can be achieved across various areas of a customer's solution for improved business efficiency.



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Portal Framework  The Portal Framework provides a common site framework that is used throughout the customer's channel network. It is an element of the software that is configurable and addresses commonly developed site features allowing a customer to customize the look and feel, the navigation of the site, and the overall layout of the site to match its specifications and branding.



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Profiling  Profiling is at the heart of the Click Commerce solution—the profile captures rich data about partners and users of the system. Profile information is critical in determining the appropriate content to target to each partner and the appropriate privileges to extend to each individual user. The system provides dynamic profiles, which automatically adapt profile views according to partner types.



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Corporate Profiles  Companies can standardize and centralize partner information by creating partner profiles, identify who their partners are, what they sell, where they sell, to whom they sell, what industries they focus on, and what certifications they have.



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People Profiles  Companies can individually profile partners' employees and their own employees to determine what functions they can perform in the system, what content and tools they receive, and how opportunities, campaigns, and other programs are targeted to them.



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Communities  Groups enable companies to create and manage lists of partners, partner employees or vendor employees. Groups are used throughout the Click Commerce solution to target programs, content and messages to the right partners and people at the right time.



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Communications  Companies can target communications about new products, tools, and programs to get the most relevant information to the right partners quickly. Such communications provide content such as product information, price lists, programs, and events to their partners and employees based on their profile attributes, roles, and subscription preferences. They can also customize partner and employee dashboards with news flashes and content that match their unique business needs.



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Integration Framework  The Click Commerce web services-enabled platform facilitates fast, efficient integration to third party systems. Web services enable partner data synchronization, queries for real-time information such as inventory or price, and order entry with ERP systems.

Workflow

        Workflow and activity management utilities provide the structure for automating the Click Commerce solution and configuring it to match the company's business processes. Workflow provides the business logic that guides processes such as new partner registration, opportunity routing, funds approval, and partner requests throughout the system. Companies can maintain workflow rules and constraints, approvals, and interactions across their own and their partners' organizations, or customers minimizing business bottlenecks.

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Reporting

        Utilities also include advanced on-line analytical processing (OLAP) reporting and analysis tools that can provide valuable insight into the performance of a channel. Companies can analyze critical metrics such as relative sales of different partners or the success of various marketing initiatives. Relational analysis technology allows companies to explore hundreds of business dimensions, generate new reports and charts, drill-down to the lowest detail of transactional data, and roll-up to the highest executive-level reports. The reporting utility provides robust, role-based data security. An intuitive, easy-to-use interface allows customers access to useful analysis and compelling reports and presentations.

Opportunity Management

        The Opportunity Management capabilities of the Click Commerce Extranet Solution allow companies to create preferences among partners for selling their products and to closely manage the lifecycle of all business opportunities. Companies use our Opportunity Management applications to:

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Motivate their partners by providing information, incentives, promotions, and marketing programs tailored to their unique business needs.



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Manage budgets and marketing funds online and make it easier for partners to do business with them.



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Capture and assess end-customer needs online.



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Route sales opportunities to those partners who are best equipped to meet the customer's needs.



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Empower partners to sell more products with shorter sales cycles.

        Specific business processes addressed by our Opportunity Management offering include:

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Campaigns  helps companies generate demand by launching and managing lead generation campaigns targeted to partners' business needs. Using Campaigns, companies can create targeted campaigns to reach the most relevant participants and enable partners to register and claim funds online. To analyze the effectiveness of their investments, companies can use Campaigns to track participation, funds claimed, and sales opportunities generated.



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Promotions  helps companies target and manage promotional programs for their partners and their employees to achieve the broadest impact possible. Using Promotions, companies can structure programs to launch and manage rebates and incentives across product lines and channels. Tracking redemptions allows companies to measure participation and effectiveness of partner promotions.



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Leads  allows companies to capture, route, and manage sales opportunities to ensure that each opportunity is directed to the best-fit channel and best-fit partner. Using Leads, companies can develop distribution processes to match new leads to the partner with the skills and expertise to best meet customer needs and closely manage the lifecycle of each business opportunity through qualification, distribution, forecasting, collaboration, progress tracking, and rerouting of unaddressed opportunities.



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Funds  allows companies to budget and manage channel marketing funds, including marketing development funds and co-op funds. Using Funds, companies can allow partners to create pre-approved budgets, request special funds, and automate claim rewards and incentives. Companies can tie partners' funds requests to business objectives, while tracking their progress toward shared goals, and can calculate return-on-investment on channel marketing expenditures. Companies can also increase productivity by using the workflow engine to automatically route requests and claims to the right person for approval.

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Surveys  lets companies gather valuable partner feedback and input with online surveys and questionnaires. Using Surveys, companies can rapidly develop and target questionnaires to partners to secure partner feedback on the effectiveness of events, campaigns, programs, and other activities. Companies can gain immediate online access to partner responses in a summarized format and quickly and effectively respond to their feedback.

Product Information Management

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Catalog  allows partners to browse the online product and services catalog for up-to-date product information, descriptions, and pricing. The Product Catalog drives product and service information throughout the Click Commerce solution and is used in Leads, Order Management, Warranty and Returns applications as well.



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Document Library  allows companies to dynamically channel the right information, tools, and templates to the right partners at the right time. Using Library, companies can create categories of information, organize it by keyword and description, and target it to specific partners and areas of the application and provide partners with the appropriate product information, including price lists, marketing documents, templates, best practices, and sales tools.



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Configurator  streamlines operations for organizations that sell, price and quote complex products and services by enabling partners and customers to match their requirements to the best available product configurations. Configurator reduces reliance on product experts for sales support, shortening sales cycles and improving sales effectiveness.



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Data Sync  allows suppliers to update, manage, and synchronize product data with their retailers. This ensures retailers have the most current, useful information regarding the supplier's goods. Companies use Data Sync to manage catalog information, link catalog items, publish catalog items, upload data information, and manage users based on business policies.

Sales and Order Management

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Price and Quotation  allow companies to respond more quickly and efficiently to partners' requests for special pricing in competitive, high volume sales situations. Using Price and Quotation, companies can manage special pricing requests, approval, notification, expiration and credit request process online and analyze special pricing activity to understand trends and where best to spend money. Special pricing is workflow-enabled, allowing companies to more easily configure on a real-time basis their approval/denial and notification processes.



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Order Manager  allows companies to reduce order administration costs and provide a greater level of self service to partners by enabling them to place orders around the clock. Features, such as favorite orders, shopping lists and saved orders, make repetitive processes, such as monthly stock orders, much easier. Customers or partners may place orders from an easy-to-use web interface or from their own business management systems and upload them into our customer's Click Commerce-based system with the order upload feature. Real-time visibility to order fulfillment and logistics provides a greater level of partner and customer satisfaction.



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Channel Sales Data Point of Sale (POS)  allows companies to capture tier-two sales information from distributors and resellers for enhanced channel analysis and sales reporting. POS enables full visibility into actual partner sales volumes and target information and programs to partners based on their actual sales. POS enables companies to gain insight into partner, product, and marketing program performance and use this information to optimize channel strategy.



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Channel Forecasting  allows companies to forecast future channel sales and predict and measure monthly channel volume and revenue by partner, by product, and by territory. Using Channel

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Forecasting, companies can aggregate, drill down, and report on their customers' forecasts at each level of the sales organization.

After Sales Service Management

        The After-Sales Service Management capabilities of the Click Commerce Extranet Solution helps our customers and their partners excel in providing customers warranty information, product service, repair, and training information. Specific applications include:

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Warranty  allows companies to provide improved after-market sales and service by automating the post-sales processes. The application provides the ability to collect warranty information, including registrations. The warranty application also automates the process for claims and extended warranty sales including verification, tracking and repair history, transforming aftermarket activities into a streamlined, self-service process.



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Returns  improves after-market sales and service by automating the post-sales processes. Using Returns, companies can provide customer self service by automating the process of requesting Return Material Authorizations through workflow and configurable business rules. The improved process reduces error rates, in-transit inventory and enables outsourcing of repairs processes.



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Service  enables service personnel to manage service requests, create and maintain service work orders, and view unit maintenance history online in a streamlined, self-service process. The application improves service partners efficiency, allowing companies to simplify and accelerate the aftermarket service process, to improve satisfaction and stimulate repeat business. The Service Automation portion of the solution provides an integrated approach to service, training and aftermarket parts, helping manufacturers to strengthen post-sales revenue.



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Training, Testing & Certification  provides access to initial and ongoing education for partners and track their certifications. Using Training, Testing & Certification, companies can customize certification requirements for partners, author online tests, and configure grading logic. Additionally, companies can target courses and course information—schedules, locations, and availability—to eligible partners and track course enrollment, participation, completion, and online tests results, as well as employee certification completion. Training, Testing & Certification is workflow enabled—allowing customers to configure task-assignment and notification processes in real time to flexibly fit their needs as their business grows.

Supply Chain Management Solutions

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Warehouse Management  supports a wide range of requirements and logistics network configurations to bring companies such advantages as streamlined warehouse processes through system-assisted and directed warehouse activities that help improve labor productivity, increase inventory and shipment accuracy, optimize cycle times. Additionally, the Warehouse Management solutions synchronize inventory and extend control beyond the warehouse.



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Supplier Enablement  allows companies to enable trading partners to synchronize business information and processes across their supply chain network. Using Supplier Enablement solutions, companies can identify and assess critical points within the supply chain lifecycle in order to proactively notify trading partners of potential problems.



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Fulfillment Coordination  allows companies to better manage information and materials as they flow across multi-tier supply chain networks and proactively control the fulfillment process from order inception to final delivery. Using Fulfillment Coordination, companies can automatically manage and track orders through an integrated workflow that allows proactive order changes and synchronize deliveries based on real-time supply and demand conditions.

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Service Parts Management  provides companies with the visibility and control required to synchronize service logistics processes, helping them better manage information and materials as they flow across multi-tier service networks. Using Service Parts Management, companies can support the continuous flow of inventory to create more efficient supply chains that drive competitive advantage through improved customer satisfaction and capital utilization.

Technology

        We deliver our applications through tightly integrated, high-performance technologies designed for maximum compatibility with our customers' existing systems and computing environments. Our underlying platform provides the tools necessary to derive maximum return on investment for enterprises using the Click Commerce software and delivers the components needed to meet this goal:

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Click Commerce packaged applications help manage critical trading partner interactions.



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The platform supports real-time configuration and distributed administration for greater business flexibility.



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Through easy-to-use web interfaces, business users can modify workflows, dynamic user groups, and detailed feature configuration to align the system to meet business needs.



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The platform is open for integration with customer relationship management tools, enterprise resource planning systems, portals, and custom enterprise systems. Integrations take advantage of the latest open standards.



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Implementation tools cover customization, deployment, management, and upgrades. These tools are part of an integrated environment providing access across the system.



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Powerful, configurable security operates throughout the levels of a system, from encryption of network traffic to business-oriented authorization policies.



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The platform is multi-lingual for international deployments and is based on the latest open standards platform for high-performance, cost-effective, reliable, and scalable operations.

Professional Services and Customer Support

        We offer a variety of professional services in connection with our software, including hosting, site administration, implementation services, training, maintenance and customer support.

        Hosting and Site Administration Services.    We seek to provide a lower overall cost of ownership through our managed service offering. Our hosting services can reduce our customers investment in network hardware. We also offer several levels of site administration and maintenance services which can reduce the burden on customer's personnel and capital expense budgets while providing an enhanced level of performance and user satisfaction. Regular environmental reviews tune customer systems for actual usage patterns and allow customers with on-site deployments to improve the performance and stability of their web-based solutions. Remote Solution Management goes a step beyond environmental reviews and includes remote monitoring of tools and software for availability, early issue detection and response, and proactive tuning of hardware, software and configurations. With almost 50% of our customer's sites under our care, we focus on implementing best practices in solution optimization for external facing, high traffic, secured web applications.

        Project Consulting and Implementation Services.    Our professional services are delivered under a methodology developed from our experience with previous customer implementations. We utilize several tools and templates to effectively leverage our knowledge base, including resource and project planning, scheduling, timing and piloting the engagement. Our professional services teams are staffed with project management professionals and developers who are experienced in both the underlying

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programming language of our software as well as the customer system and Internet technologies surrounding our product implementations.

        Training.    We believe that customer education is essential to fully leverage the system functions and technology. We have developed a curriculum of courses specifically designed for our customers' key users and technical staff. Our course offerings can be performed either at our facilities or at the customer's site and are usually between two and four days long, depending on the specific class.

        Maintenance and Customer Support.    We take a personalized approach to support and work proactively with our customer base. We offer prompt issue resolution through our support team and through our customer portal, collaborative planning of portal updates and software upgrades. Our dedicated support teams understand our customers' implementations. We provide managed services to our customers, permitting them to outsource routine partner portal operations and maintenance. We provide access to our team of knowledgeable specialists twenty-four hours a day, seven days a week.

Customers

        We have established a strong, referenceable portfolio of Global 2000 clients. Our clients all have complex products and multi-level, hierarchical relationships with a broad range of channel partners.

        The following is a partial list of the companies that have licensed our software and that we believe are representative of our overall customer base. By identifying these customers we are not implying that these customers are actively endorsing or promoting our solutions.

        During the year ended December 31, 2004, Microsoft accounted for approximately 11% of the Company's total revenue. During the year ended December 31, 2003, Microsoft accounted for approximately 19% of the Company's total revenue. For the year ended December 31, 2002, two customers, Delphi Automotive Systems and Alstom Power accounted for approximately 16% and 10%, respectively, of the Company's total revenue.

Research and Development

        We have made and will continue to make investments in research and development through internal development, technology, acquisitions and business development relationships. In fiscal 2004, 2003 and 2002, we spent approximately $2,913,000, $2,411,000, and $4,230,000, respectively, on research and development. Our research and development staff is responsible for enhancing our existing products and services and expanding our product line and services offered. Our current product development activities focus on product enhancements to increase the robustness, functionality and ease of integration of our configurable applications and the integration of external services and partner technology.

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Sales and Marketing

        We market our applications and services through our direct sales force. Our sales force is assisted throughout the sales process by a team consisting of a Click Commerce business consultants and project managers. This team oversees the project from start to finish and is responsible for installing the collaborative commerce or compliance solutions. To complement our direct sales efforts, we also use methods such as telemarketing, direct mail campaigns, Website marketing and speaking engagements to build market awareness. Substantially all of our clients have historically provided strong references to our prospects and the industry analyst community.

        We focus our marketing efforts toward educating our target market, generating new sales opportunities and creating awareness of our solutions and integration services through Internet and telemarketing efforts. We have engaged in marketing activities such as industry conferences and trade shows, industry analyst programs and advisory councils. Our marketing professionals also produce marketing materials to support sales to prospective customers that include data sheets, brochures and white papers.

Intellectual Property and Other Proprietary Rights

        Our success and ability to compete is affected by our ability to develop and maintain the proprietary aspects of our technology and operate without infringing on the proprietary rights of others. We rely primarily on a combination of copyright, patent, trade secret and trademark laws, confidentiality and nondisclosure procedures, contractual provisions and other similar measures to protect our proprietary information. Any patents issued to us may be invalidated, circumvented or challenged. Any of our pending or future patent applications, whether or not being currently challenged, may not be issued within the scope of the claims we seek, if at all. Furthermore, others may develop technologies that are similar or superior to our technology or design around our patents. As part of our confidentiality procedures, we enter into nondisclosure agreements with virtually all of our employees, directors, contractors, consultants, corporate partners, customers and prospective customers. These legal protections, however, afford only limited protection for our technology. Due to rapid technological change, we believe that factors such as the technological and creative skills of our personnel, new product developments and enhancements to existing solutions are more important than the various legal protections in establishing and maintaining a technology leadership position. Click Commerce does hold several patents in configuration technology and has one patent pending for security management in a multi-channel environment.

        Despite our best efforts to protect our proprietary rights, unauthorized parties may attempt to copy or otherwise obtain and use our solutions or technology that we consider proprietary and third parties may attempt to develop similar technology independently. Policing unauthorized use of our solutions is difficult. While we are unable to determine the extent to which piracy of our software exists, we expect software piracy to be a persistent problem. In addition, effective protection of proprietary rights may be unavailable or limited in certain countries. The laws of some foreign countries do not protect our proprietary rights to the same extent as do the laws of the United States. Overall, the protection of our proprietary rights may not be adequate and our competitors may independently develop similar technology.

        We are not aware that our solutions, trademarks, copyrights or other proprietary rights infringe the proprietary rights of third parties. However, we have not reviewed all existing patents and patent applications in order to determine whether grounds exist for an infringement claim against us. Third parties may assert infringement claims against us in the future with respect to current or future products. Further, we expect that software product developers will increasingly be subject to infringement claims as the number of potential products and competitors in our industry segment grows and the functionality of solutions in different industry segments overlaps. From time to time, we hire or

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retain employees or consultants who have worked for independent software vendors or other companies developing solutions similar to those offered by us. Those prior employers may claim that our solutions are based on their products and that we have misappropriated their intellectual property. Any claims of that variety, with or without merit, could cause a significant diversion of management attention, result in costly and protracted litigation, cause product shipment delays or require us to enter into royalty or licensing agreements. Those royalty or licensing agreements, if required, may not be available on terms acceptable to us or at all, which would have a material adverse effect on our business.

Competition

        The market for our products is intensely competitive, subject to rapid technological change and is significantly affected by new product introductions and other market activities of industry participants. There are relatively few barriers to entry in the Internet-based software market and we expect competition to persist and intensify in the future. We currently have four primary sources of competition: in-house development teams of our potential clients; large software and enterprise resource planning vendors; infrastructure and platform providers; and independent software vendors. In the past, when competing for customers, we have directly competed with providers of alternative products and services, including those identified in the table below.

        The number and nature of competitors and the competition we will experience are likely to change substantially in the future.

        We believe that the principal competitive factors affecting our market include speed of implementation, price, knowledge of the industry and its related distribution channels, core technology, an ability to integrate and interoperate with existing technology and the financial capacity of the respective vendors. Although we believe that our products and integration services currently compete favorably with respect to most of these factors, our market is evolving rapidly. We may not be able to maintain our competitive position against current and potential competitors, especially those with significantly greater financial, marketing, service, support, technical and other resources.

        Some of our competitors have longer operating histories in related markets, greater financial, technical, marketing and other resources, greater name recognition and a larger installed base of customers in related markets. Moreover, a number of our competitors, particularly major business software companies, have well-established relationships with our current and potential customers as well as with independent systems consultants and other vendors and service providers. In addition, these competitors may be able to respond more quickly to new or emerging technologies and changes

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in customer requirements, or to devote greater resources to the development, promotion and sale of their products, than we can.

        Such competition could materially and adversely affect our ability to obtain revenues from either license, maintenance and/or service contracts with new or existing customers on terms favorable to us. Further, competitive pressures may require us to reduce the price of our products and services. In either case, our business, operating results and financial condition would be materially and adversely affected. There can be no assurance that we will be able to compete successfully with existing or new competitors or that competition will not have a material adverse effect on our business, financial condition and operating results.

Employees

        As of December 31, 2004, our full-time headcount was 117. Our employees are not represented by a labor union, and we consider our relations with our employees to be good. In order to provide benefits to our employees in a cost-effective manner, we have entered into a client services agreement with Administaff Companies, Inc. ("Administaff") under which Administaff provides us with certain personnel management services, such as payroll, medical and dental insurance and the administration of our 401(k) plan. Under the agreement, Administaff and the Company are intended to be co-employers of all of our employees. Co-employment is necessary for Administaff to administer payroll and sponsor and maintain benefit plans.

Risk Factors

Risks Related to Our Business

Acquisitions or investments in other technology companies or related businesses may disrupt or otherwise have a negative impact on our business and dilute shareholder value.

        We have and may continue to acquire or make investments in complementary businesses, technologies, services or products, or enter into relationships with parties who can provide access to those assets, if appropriate opportunities arise. From time to time we have had discussions and negotiations with companies regarding our acquiring, investing in or partnering with their businesses, products, services or technologies, and we regularly engage in these discussions and negotiations in the ordinary course of our business. We may not identify suitable acquisition, investment or relationship candidates, or if we do identify suitable candidates, we may not complete those transactions on commercially acceptable terms or at all. If we acquire another company, we could have difficulty in assimilating that company's personnel, operations, technology and software. In addition, the personnel of the acquired company may decide not to work for us. If we make other types of acquisitions, we could have difficulty in integrating the acquired products, services or technologies into our operations. These difficulties could disrupt our ongoing business, distract our management and employees and increase our expenses. Furthermore, we may incur indebtedness or issue equity securities to pay for any future acquisitions. The issuance of equity securities would dilute the ownership interests of the holders of our common stock.

We are dependent on the success of our suite of applications and related services for our success.

        To date, substantially all of our revenues have been attributable to sales of licenses and related services, consisting of hosting, site administration, implementation, integration with a customer's existing back-office computer systems and maintenance and support of our software products. We currently expect our suite of applications and related services to account for a substantial portion of our future revenues. Accordingly, factors adversely affecting the pricing of or demand for our suite of applications, such as competition or technological change, could have a material adverse effect on our business, financial condition, and operating results. Our future financial performance will depend, in

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significant part, on the successful development, introduction and customer acceptance of new and enhanced versions of our suite of applications and of new products and services we develop or acquire. We can provide no assurance that we will be successful in upgrading and continuing to market our suite of applications or that we will successfully develop or acquire new products and services or that any new products and services will achieve market acceptance.

Our business is subject to quarterly fluctuations in operating results, which may negatively impact the price of our common stock.

        While our growing base of recurring maintenance, hosting and subscription revenues provides revenues which are more predictable than sales of software licenses and related implementation services, we still stay significant revenues that are not recurring or accurately predictable in succeeding quarters. Our quarterly operating results have varied significantly in the past, and we expect that they will continue to vary significantly from quarter to quarter in the future due to variations in sales of software licenses and related implementation services. We have difficulty predicting the volume and timing of contracts, and short delays in closing contracts or in implementation of products can cause our operating results to fall substantially short of anticipated levels for any particular quarter. This is, in part, due to the fact that our products tend to have long sales cycles, which makes it difficult to predict the periods in which we will recognize revenue and may cause operating results to vary significantly. As a result of these and other factors, we believe that period-to-period comparisons of our historical results of operations are not necessarily meaningful and are not a reliable predictor of our future performance. We may not be successful in generating and sustaining recurring revenue streams to offset the above effects.

        In addition, we regularly incur expenses to develop products and service offerings ancillary to our existing line of products and services. These expenses are variable and may affect our earnings and may result in losses in particular quarterly or annual periods.

        If we are unable to complete a substantial number of sales contracts when anticipated or experience delays in the process or problems with satisfying contract terms, we may have to defer or withhold recognition of revenue, causing our quarterly results to fluctuate and fall below anticipated levels. For contracts in which revenue is recognized using the percentage-of-completion method, we may not be able to recognize all or a portion of the revenue because milestones were not achieved or the level of hours incurred fell short of expectations. If we are unable to complete one or more substantial anticipated license sales or experience problems with satisfying contract terms required for revenue recognition in a particular quarter, we may not be able to recognize revenue when anticipated. We may, nonetheless, recognize marketing and other expenses, causing our quarterly results to fluctuate and fall below anticipated levels.

        For all of these reasons, in some future quarters or years our operating results may be below the expectations of investors, which could cause volatility or a decline in the price of our common stock.

We have incurred net losses for four of the past five fiscal years and we may experience losses in the future, which could cause the market price of our stock to decline.

        Although we achieved profitability for the second half of 2003 and fiscal year 2004, we can provide no assurance that we will maintain profitability for each quarter in 2005 or for fiscal year 2005. If we are profitable in fiscal year 2005, we may not sustain or increase profitability in the future. If we do not maintain profitability levels expected by investors, the market price of our common stock will likely decline.

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An economic slowdown, particularly in information technology, may adversely impact our business.

        Our business has been adversely impacted by past economic slowdowns that resulted in a decline in information technology spending by our customers and potential customers. The adverse impacts from an economic slowdown include longer sales cycles, lower average selling prices and reduced bookings and revenue. Any future economic slowdowns could adversely impact our business.

We license certain software from third parties.

        We license a small amount of software from third parties. These third party software licenses may not continue to be available to us on acceptable terms. The loss of, or inability to maintain, any of these software licenses could result in shipment delays or reductions in revenue. This could adversely affect our business, operating results and financial condition.

We will not be able to achieve desired growth in our business if we cannot increase our direct and indirect sales channels.

        Our products and services require a sophisticated sales effort targeted at several people within our prospective clients' organizations. We believe that our future success is dependent upon developing more economical sales efforts which may include establishing strategic relationships with third parties. We cannot be sure that we will be successful in achieving these economies in our direct or indirect sales or in establishing these desired relationships or that these third parties will devote adequate resources or have the technical and other sales capabilities to sell our products. The failure to achieve expected sales could adversely effect the market price of our common stock.

We face competition and may face future competition.

        The market for software products and services that enable business-to-business e-commerce is intensely competitive, highly fragmented and rapidly changing. There are relatively few barriers to entry in the channel management market. We expect competition to persist and intensify, which could result in our losing market share or lowering our prices.

Some of our competitors have advantages over us.

        Some of our existing competitors, as well as potential future competitors, have longer operating histories in markets related to ours, greater name recognition, larger customer bases and significantly greater financial, technical and marketing resources than our Company. These advantages may allow them to respond more quickly and effectively to new or emerging technologies and changes in customer requirements. It may also allow them to engage in more extensive research and development, undertake farther-reaching marketing campaigns, adopt more aggressive pricing policies, implement their products and services more rapidly, and make more attractive offers to potential employees and other business associates. One or more of these companies could adopt a different business strategy for achieving profitability, which could allow them to charge fees that are lower than ours, in order to attract clients. In addition, current and potential competitors have established or may establish cooperative relationships among themselves or with third parties to increase the ability of their products or services to address the needs of our current and prospective clients.

Our chief executive officer is critical to our business.

        Our future success largely depends upon the continued service of our chief executive officer. The services of Michael W. Ferro, Jr., our founder, chairman of the board of directors and chief executive officer would be difficult to replace.

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If we fail to protect our intellectual property rights or face a claim of intellectual property infringement by a third party, we could lose our intellectual property rights or be liable for significant damages.

        Our success depends significantly upon our proprietary technology. We have a limited number of patents, and no plans to initiate applications for any new patents. Unauthorized parties could copy aspects of our products or services or obtain and use information that we regard as proprietary. Our means of protecting our proprietary rights may not be adequate, and our competitors may independently develop similar technology or duplicate our products or our other intellectual property rights. Our failure to protect our proprietary rights adequately, or our competitors' successful duplication of our technology, could negatively affect our operating results and cause the price of our common stock to decline.

        In addition, we have agreed, and may agree in the future, to indemnify certain of our customers against claims that our software infringes upon the intellectual property rights of others. We could incur substantial costs in defending ourselves and our customers against infringement claims. In the event of a claim of infringement, we and our customers could be required to obtain one or more licenses from third parties. We or our customers may be unable to obtain necessary licenses from third parties at a reasonable cost, or at all. Defense of any lawsuit or failure to obtain any such required licenses could harm our business, operating results and financial condition.

Litigation over intellectual property rights could disrupt or otherwise have a negative impact on our business.

        There has been frequent litigation in the computer industry regarding intellectual property rights. Third parties may make claims of infringement by us with respect to current or future products, trademarks or other proprietary rights. These claims could be time-consuming, result in costly litigation, divert management's attention, cause product release or service delays, require us to redesign our products or services or require us to enter into costly royalty or licensing agreements. Any of these events could have a material and adverse effect on our financial condition and results of operations.

If we become subject to product liability litigation, it could be costly and time consuming to defend.

        Since our products are used for company-wide, integral computer applications with significant potential impact on our customers' sales of their products, any errors, defects or other performance problems with our products could result in financial or other loss for our customers. Although we have contractual limits to our liability, product liability litigation would be time consuming and costly to defend, even if we are successful.

We have disclosed pro forma financial information.

        We prepare and release quarterly unaudited financial statements prepared in accordance with generally accepted accounting principles ("GAAP"). We also have disclosed and discussed certain pro forma financial information in certain previous earnings releases and related investor conference calls. This pro forma financial information excluded certain non-cash charges, consisting primarily of amortization of stock-based compensation, restructuring charges, accretion related to preferred stock and income tax expense or benefit. Disclosure of pro forma results of operations was also required in relation to our acquisitions of Allegis, Webridge and bTrade to present certain results as if these acquisitions had occurred at the beginning of the related reporting periods presented. Although we believe the disclosure of pro forma information may have helped investors more meaningfully evaluate the results of our ongoing operations and although we provided a reconciliation of the pro forma information to our GAAP financial statements, we urge investors to carefully review the GAAP financial information included as part of our Quarterly Reports on Form 10-Q, Annual Reports on Form 10-K and our quarterly earnings releases and compare that GAAP financial information with the pro forma financial results previously disclosed in the related earnings releases and investor calls.

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We returned a substantial amount of our cash to our shareholders which may impact our capital structure and future operations.

        On June 4, 2003, we issued a special one-time dividend of $2.50 per share to our shareholders. This distribution totaled over $20 million and reduced the Company's cash resources at that time to approximately $10 million. With lower cash reserves, unexpected losses or unanticipated investment needs could result in short-term liquidity issues.

Integration of recent acquisitions may result in a significant use of capital.

        Our recent acquisitions have required various expenditures and the assumption of indebtedness. Integration of these acquisitions may result in further cash outlays.

Risks Related to Our Industry

We are highly dependent on the acceptance and effectiveness of the Internet as a medium for business-to-business commerce.

        Our future revenues and the success of a number of our products and services are dependent in large part on an increase in the use of the Internet for business-to-business commerce. The failure of the Internet to continue to develop as a commercial or business medium could harm our business, operating results and financial condition. The acceptance and use of the Internet for business-to-business e-commerce could be limited by a number of factors, such as the growth and the use of the Internet in general, the threat of illegal activity that causes performance degradations at unprotected sites across the Internet, the relative ease of conducting business on the Internet, the efficiencies and improvements that conducting commerce on the Internet provides, concerns about transaction security and taxation of transactions on the Internet.

We depend on the speed and reliability of the Internet.

        The growth in Internet traffic has occasionally caused periods of decreased performance. If Internet usage continues to grow rapidly, its infrastructure may not be able to support these demands and its performance and reliability may decline. Decreased performance at some unprotected Internet sites has also been attributed to illegal attacks by third parties. If outages or delays on the Internet occur more frequently or businesses are not able to protect themselves adequately from such illegal attacks, business-to-business e-commerce could grow more slowly or decline, which might reduce demand for our software products and services. The ability of our products to satisfy our customers' needs is ultimately limited by, and depends upon, the speed and reliability of the Internet. Consequently, the emergence and growth of the market for our software products and services depends upon improvements being made to the entire Internet to improve security and alleviate overloading and congestion. If these improvements are not made, the ability of our customers to benefit from our products and services will be hindered, and our business, operating results and financial condition could suffer.

Increased security risks of the Internet may deter future use of our software products and services.

        A fundamental requirement of Internet-based, business-to-business software is the secure transmission of confidential information over public networks. Advances in computer capabilities, new discoveries in the field of cryptography, or other developments might result in a compromise or a breach of the security features contained in our software or the algorithms used by our customers and their business partners to protect content and transactions on Internet e-commerce marketplaces or proprietary information in our customers' and their business partners' databases. Anyone who is able to circumvent security measures could misappropriate proprietary, confidential customer information or cause interruptions in our customers' and their business partners' operations. Our customers and their

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business partners may be required to incur significant costs to protect against security breaches or to alleviate problems caused by breaches, reducing the demand for our software products and services. Further, a well-publicized compromise of security could deter businesses from using the Internet to conduct transactions that involve transmitting confidential information. The failure of the security features of our software to prevent security breaches, or well-publicized security breaches affecting the Internet in general, could significantly harm our business, operating results and financial condition.

Internet-related laws could adversely affect our business.

        Regulation of the Internet is largely unsettled. The adoption of laws, regulations or taxes that increase the costs or administrative burdens of doing business using the Internet could cause companies to seek an alternative means of transacting business. If the adoption of new Internet laws, regulations or taxes causes companies to seek alternative methods for conducting business, the demand for our software products and services could decrease and our business could be adversely affected.

Item 2.    Properties

        Our corporate headquarters are located in leased office space in Chicago, Illinois. This lease expires in 2010. We also have leased offices in San Francisco, California, Portland, Oregon and Dallas, Texas. As a result of the Channelwave and Optum acquisitions (February 2, 2005 and February 7, 2005, respectively), the Company acquired leased office space in Boston, Massachusetts, White Plains, New York, Charlotte, North Carolina, Houston, Texas, Costa Mesa, California and Freemont, California.

Item 3.    Legal Proceedings

        The Company is not party to any pending legal proceedings the we believe would, if adversely determined, individually or in the aggregate, have a material adverse effect on the Company's financial condition or results of operations.

Item 4.    Submission of Matters to a Vote of the Securities Holders

        There were no matters submitted to a vote of our shareholders during the fourth quarter of the year covered by this Annual Report on Form 10-K.

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PART II

Item 5.    Market for Registrant's Common Stock, Related Shareholder Matters and Issuer Purchaser of Equity Securities

Market Information

        Our common stock trades on the NASDAQ National Market under the symbol "CKCM." On March 17, 2005, the last reported closing price per common share was $12.47.

        The following table sets forth the high and low bid prices per share of the common stock for the years ended December 31, 2004 and 2003, as reported on the NASDAQ National Market:

Holders of Record

        As of March 17, 2005, there were 261 holders of record of our common stock. The number of holders of record is not representative of the number of beneficial holders because many shares are held by depositories, brokers or other nominees.

Dividends

        On May 1, 2003, we announced that our Board of Directors had declared a special cash dividend in the amount of $2.50 per share of our common stock ("Special Dividend"). The Special Dividend was paid on June 4, 2003 to stockholders of record as of May 20, 2003. As of May 20, 2003, we had 8,136,643 shares of common stock outstanding, which resulted in a total Special Dividend payment of approximately $20,342,000. Prior to the declaration and payment of the Special Dividend, we had never declared or paid any cash dividends on our common stock. We currently intend to retain earnings, if any, to support our growth strategy and do not anticipate paying further cash dividends in the foreseeable future.

Securities Authorized for Issuance under Equity Compensation Plans

        Information about securities authorized for issuance under our equity compensation plans appears under "Equity Compensation Plan Information" in the Proxy Statement. That portion of the Proxy Statement is incorporated by reference into this annual report.

Item 6.    Selected Financial Data

        The following selected financial data should be read in conjunction with our consolidated financial statements and related notes to the consolidated financial statements and "Management's Discussion and Analysis of Financial Condition and Results of Operations" included elsewhere in this report. The consolidated statement of operations data for the years ended December 31, 2004, 2003 and 2002, and the consolidated balance sheet data as of December 31, 2004 and 2003, are derived from our </