Delaware		94-3226488
(State or other jurisdiction of		(I.R.S. Employer
incorporation or organization)		Identification No.)

777 Mariners Island Blvd., San Mateo, CA		94404
(Address of principal executive offices)		(Zip Code)

Class		Shares outstanding at July 31, 2002
Common Stock, $.001 par value		28,490,289

		Page
PART I—FINANCIAL INFORMATION
Item 1.    Financial Statements		3
Item 2.    Management’s Discussion and Analysis of Financial Condition and Results of Operations		14
Item 3.    Qualitative and Quantitative Disclosures about Market Risk		32
PART II—OTHER INFORMATION
Item 1.    Legal Proceedings		33
Item 2.    Changes in Securities and Use of Proceeds		33
Item 3.    Defaults Upon Senior Securities		33
Item 4.    Submission of Matters for a Vote of Security Holders		33
Item 5.    Other Information		33
Item 6.    Exhibits and Reports on Form 8-K		33
Signatures		34

		Page
Condensed Consolidated Balance Sheets as of June 30, 2002 and September 30, 2001		4
Condensed Consolidated Statements of Operations for the three months and nine months ended June 30, 2002 and 2001		5
Condensed Consolidated Statements of Cash Flows for the nine months ended June 30, 2002 and 2001		6
Notes to Condensed Consolidated Financial Statements		7

		June 30, 2002				September 30, 2001
ASSETS
Current assets:
Cash and cash equivalents		$	51,130			$	53,130
Short-term investments			192,809				198,566
Total cash, cash equivalents, and short-term investments			243,939				251,696
Accounts receivable, less allowance for doubtful accounts of $1,465 and $1,041 as of June 30, 2002 and September 30, 2001, respectively			5,348				7,862
Prepaid and other current assets			3,103				4,649
Total current assets			252,390				264,207
Restricted cash			85,000				85,000
Property and equipment, net			14,248				17,208
Goodwill, net			—				3,025
Other intangible assets, net			3,215				1,472
Other assets			385				1,752
Total assets		$	355,238			$	372,664
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Notes payable and capital lease obligation			37				830
Accounts payable			757				2,385
Accrued expenses			8,740				10,626
Accrued excess facility costs			8,854				10,303
Deferred revenue			5,658				5,401
Total current liabilities			24,046				29,545
Total liabilities			24,046				29,545
Stockholders’ equity:
Common stock			28				28
Treasury stock			(1,600	)			(1,086	)
Additional paid-in capital			413,971				413,966
Deferred compensation			(197	)			(452	)
Accumulated deficit			(83,457	)			(71,804	)
Accumulated other comprehensive income			2,447				2,467
Total stockholders’ equity			331,192				343,119
Total liabilities and stockholders’ equity		$	355,238			$	372,664

		Three Months Ended								Nine Months Ended
		June 30,								June 30,
		2002				2001				2002				2001
Revenue:
Subscription services		$	8,516			$	10,376			$	25,869			$	34,484
Consulting and support services			958				693				2,403				1,630
Total revenue			9,474				11,069				28,272				36,114
Operating Expenses:
Costs of subscription services			2,721				3,375				8,970				9,629
Costs of consulting and support services			742				739				2,631				2,223
Research and development			2,140				1,575				6,420				5,400
Sales and marketing			4,709				4,992				14,434				16,578
Operations			1,909				1,832				6,036				5,539
General and administrative			2,071				1,776				6,133				5,265
Restructuring costs			—				271				—				271
Acquisition-related charges, impairment and amortization of goodwill and intangible assets, and stock-based compensation			597				34,676				1,203				47,906
Total operating expenses			14,889				49,236				45,827				92,811
Loss from operations			(5,415	)			(38,167	)			(17,555	)			(56,697	)
Interest income, net			2,916				3,869				9,064				14,578
Loss before provision for income taxes and the cumulative effect of a change in accounting principle			(2,499	)			(34,298	)			(8,491	)			(42,119	)
Provision for income taxes			—				150				—				450
Net loss before cumulative effect of a change in accounting principle			(2,499	)			(34,448	)			(8,491	)			(42,569	)
Cumulative effect of a change in accounting principle			—				—				(3,160	)			—
Net loss		$	(2,499	)		$	(34,448	)		$	(11,651	)		$	(42,569	)
Net loss per share:
Net loss per share before the cumulative effect of a change in accounting principle			(0.09	)			(1.24	)			(0.30	)			(1.54	)
Cumulative effect per share of a change in Accounting principle			—				—				(0.12	)			—
Basic and diluted net loss per share		$	(0.09	)		$	(1.24	)		$	(0.42	)		$	(1.54	)
Shares used in computing basic and diluted net loss per share:			27,999				27,784				27,928				27,663

		Nine months ended June 30,
		2002				2001
Cash flows from operating activities:
Net loss		$	(11,651	)		$	(42,569	)
Adjustments to reconcile net loss to net cash from operating activities:
Depreciation and amortization			6,031				4,167
Amortization of goodwill and other intangible assets			748				12,075
Impairment of goodwill and intangible assets			—				30,493
Amortization of deferred compensation			255				5,091