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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

     
[Mark One]
   
x
  QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, 2004

OR

     
o
  TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934

For the transition period from                     to                    

Commission File Number: 0-23999

MANHATTAN ASSOCIATES, INC.

(Exact Name of Registrant as Specified in Its Charter)
     
Georgia
(State or Other Jurisdiction of Incorporation or Organization)
  58-2373424
(I.R.S. Employer Identification No.)
     
2300 Windy Ridge Parkway, Suite 700    
Atlanta, Georgia
(Address of Principal Executive Offices)
  30339
(Zip Code)

Registrant’s Telephone Number, Including Area Code: (770) 955-7070

Indicate by check mark whether the Registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports) and (2) has been subject to such filing requirements for the past 90 days. Yes x No o

Indicate by check mark whether the Registrant is an accelerated filer (as defined in Rule 12b-2 of the Exchange Act). Yes x No o

The number of shares of the Issuer’s class of capital stock outstanding as of May 6, 2004, the latest practicable date, is as follows: 30,177,830 shares of common stock, $0.01 par value per share.



 


MANHATTAN ASSOCIATES, INC. AND SUBSIDIARIES
FORM 10-Q
Quarter Ended March 31, 2004

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 EX-31.1 SECTION 302 CERTIFICATION OF THE CEO
 EX-31.2 SECTION 302 CERTIFICATION OF THE CFO
 EX-32 SECTION 906 CERTIFICATION OF THE CEO AND CFO

Form 10-Q
Page 2 of 24


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PART I
FINANCIAL INFORMATION

Item 1. Financial Statements.

MANHATTAN ASSOCIATES, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS
(in thousands, except share amounts)
                 
    December 31, 2003
  March 31, 2004
            (unaudited)
ASSETS
               
Current assets:
               
Cash and cash equivalents
  $ 140,964     $ 153,418  
Short-term investments
    4,992       9,076  
Accounts receivable, net of allowance for doubtful accounts of $3,181 and $3,009 at December 31, 2003 and March 31, 2004, respectively
    40,790       41,565  
Prepaid expenses and other current assets
    6,713       6,862  
 
   
 
     
 
 
Total current assets
    193,459       210,921  
Property and equipment, net
    12,152       12,053  
Long-term investments
    9,447       4,316  
Acquisition-related intangible assets, net
    10,942       10,072  
Goodwill, net
    31,688       31,698  
Other assets
    6,331       6,470  
 
   
 
     
 
 
Total assets
  $ 264,019     $ 275,530  
 
   
 
     
 
 
LIABILITIES AND SHAREHOLDERS’ EQUITY
               
Current liabilities:
               
Accounts payable
  $ 5,235     $ 6,182  
Accrued liabilities
    3,617       2,455  
Accrued compensation and benefits
    6,702       5,352  
Current portion of capital lease obligations
    132       120  
Income taxes payable
    1,470       760  
Deferred revenue
    17,937       21,680  
 
   
 
     
 
 
Total current liabilities
    35,093       36,549  
Deferred income taxes
    396       460  
Long-term portion of capital lease obligations
    288       253  
Shareholders’ equity:
               
Preferred stock, no par value; 20,000,000 shares authorized, no shares issued or outstanding at December 31, 2003 and March 31, 2004
           
Common stock, $.01 par value; 100,000,000 shares authorized, 30,086,164 and 30,231,096 shares issued and outstanding at December 31, 2003 and March 31, 2004, respectively
    301       302  
Additional paid-in capital
    143,766       149,281  
Retained earnings
    83,653       89,330  
Accumulated other comprehensive income
    720       836  
Deferred compensation
    (198 )     (1,481 )
 
   
 
     
 
 
Total shareholders’ equity
    228,242       238,268  
 
   
 
     
 
 
Total liabilities and shareholders’ equity
  $ 264,019     $ 275,530  
 
   
 
     
 
 

See accompanying Notes to Condensed Consolidated Financial Statements.

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Page 3 of 24


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Item 1. Financial Statements (continued)

MANHATTAN ASSOCIATES, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF INCOME
(unaudited and in thousands, except per share amounts)
                 
    Three Months Ended
    March 31,
    2003
  2004
Revenue:
               
Software and hosting fees
  $ 10,159     $ 12,306  
Services
    30,240       33,606  
Hardware and other
    5,698       5,381  
 
   
 
     
 
 
Total revenue
    46,097       51,293  
Costs and Expenses:
               
Cost of software and hosting fees
    1,123       823  
Cost of services
    12,766       15,096  
Cost of hardware and other
    4,927       4,578  
Research and development
    6,754       7,354  
Sales and marketing
    7,572       7,920  
General and administrative
    5,734       6,374  
Amortization of acquisition-related intangibles
    763       870  
 
   
 
     
 
 
Total costs and expenses
    39,639       43,015  
 
   
 
     
 
 
Operating income
    6,458       8,278  
Other income, net
    557       389  
 
   
 
     
 
 
Income before income taxes
    7,015       8,667  
Income tax provision
    2,475       2,990  
 
   
 
     
 
 
Net income
  $ 4,540     $ 5,677  
 
   
 
     
 
 
Basic net income per share
  $ 0.16     $ 0.19  
 
   
 
     
 
 
Diluted net income per share
  $ 0.15     $ 0.18  
 
   
 
     
 
 
Weighted average number of shares:
               
Basic
    29,079       30,135  
 
   
 
     
 
 
Diluted
    30,446       31,349  
 
   
 
     
 
 

See accompanying Notes to Condensed Consolidated Financial Statements.

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Item 1. Financial Statements (continued)

MANHATTAN ASSOCIATES, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(unaudited and in thousands)
                 
    Three Months Ended
    March 31,
    2003
  2004
Operating activities:
               
Net income
  $ 4,540     $ 5,677  
Adjustments to reconcile net income to net cash provided by operating activities:
               
Depreciation and amortization
    2,039       1,732  
Amortization of acquisition-related intangibles
    763       870  
Stock compensation
    6       93  
Tax benefit of options exercised
    2,175       2,963  
Deferred income taxes
    (224 )     75  
Changes in operating assets and liabilities:
               
Accounts receivable, net
    (3,879 )     (602 )
Other assets
    (78 )     (351 )
Accounts payable and accrued liabilities
    (2,675 )     (1,617 )
Income taxes
    316       (727 )
Deferred revenue
    5,334       3,713  
 
   
 
     
 
 
Net cash provided by operating activities
    8,317       11,826  
Investing activities:
               
Purchase of property and equipment
    (2,060 )     (1,565 )
Net maturities of investments
    23,522       1,065  
 
   
 
     
 
 
Net cash provided by (used in) investing activities
    21,462       (500 )
Financing activities:
               
Payment of capital lease obligations
    (41 )     (47 )
Proceeds from issuance of common stock from options exercised
    733       1,180  
 
   
 
     
 
 
Net cash provided by financing activities
    692       1,133  
Foreign currency impact on cash
    (235 )     (5 )
 
   
 
     
 
 
Net change in cash and cash equivalents
    30,236       12,454  
Cash and cash equivalents at beginning of period
    64,664       140,964  
 
   
 
     
 
 
Cash and cash equivalents at end of period
  $ 94,900     $ 153,418  
 
   
 
     
 
 
Supplemental cash flow disclosures:
               
Net cash paid for income taxes
  $ 130     $ 129  
 
   
 
     
 
 
Cash paid for interest
  $ 6     $ 4  
 
   
 
     
 
 
Non-cash transaction:
               
Issuance of restricted stock
  $     $ 1,375  
 
   
 
     
 
 

See accompanying Notes to Condensed Consolidated Financial Statements.

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MANHATTAN ASSOCIATES, INC. AND SUBSIDIARIES

Notes to Condensed Consolidated Financial Statements
March 31, 2004
(unaudited)

1. Basis of Presentation

     The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States for interim financial information and with the instructions to Form 10-Q and Rule 10-01 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required for complete financial statements. In the opinion of our management, these condensed consolidated financial statements contain all normal adjustments considered necessary for a fair presentation of the financial position at March 31, 2004, the results of operations for the three month periods ended March 31, 2003 and 2004 and changes in cash flows for the three month periods ended March 31, 2003 and 2004. The results for the three month period ended March 31, 2004 are not necessarily indicative of the results to be expected for the full year. These statements should be read in conjunction with our audited consolidated financial statements for the year ended December 31, 2003.

2. Principles of Consolidation

     The accompanying consolidated financial statements include our accounts and the accounts of our wholly-owned subsidiaries. All significant intercompany balances and transactions have been eliminated in consolidation.

3. Revenue Recognition

     Our revenue is derived from (i) Software and Hosting Fees, which consist of revenue from the licensing and hosting of software and revenue from funded research and development efforts; (ii) Services Revenue, which consist of fees from consulting, implementation and training services (collectively, “professional services”), plus customer support services and software enhancement subscriptions; and (iii) Hardware and Other Revenue, which consists of sales of hardware and reimbursed project expenses.

     Revenue recognition rules for software companies are very complex. Although we follow very specific and detailed guidelines in measuring revenue, the application of those guidelines requires judgment including: (i) whether a software arrangement includes multiple elements, and if so, whether vendor-specific objective evidence (“VSOE”) of fair value exists for those elements; (ii) whether customizations or modifications of the software are significant; and (iii) whether the software fee is collectible. For arrangements that require the use of the percentage of completion method, the complexity of the estimation process and issues related to the assumptions, risks and uncertainties inherent with the application of the percentage of completion method of accounting affect the amounts of revenue and related expenses reported in our consolidated financial statements. A number of internal and external factors can affect our estimates, including labor rates, utilization and efficiency variances and specification and testing requirement changes.

     We recognize software fees in accordance with Statement of Position No. 97-2, “Software Revenue Recognition” (“SOP 97-2”), as amended by Statement of Position No. 98-9, “Software Revenue Recognition, With Respect to Certain Transactions” (“SOP 98-9”). Under SOP 97-2, we recognize software license revenue when the following criteria are met: (1) a signed contract is obtained; (2) delivery of the product has occurred; (3) the license fee is fixed or determinable; and (4) collectibility is

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3. Revenue Recognition (continued)

probable. SOP 98-9 requires recognition of revenue using the “residual method” when (1) there is vendor-specific objective evidence of the fair values of all undelivered elements in a multiple-element arrangement that is not accounted for using long-term contract accounting; (2) vendor-specific objective evidence of fair value does not exist for one or more of the delivered elements in the arrangement; and (3) all revenue-recognition criteria in SOP 97-2 other than the requirement for vendor-specific objective evidence of the fair value of each delivered element of the arrangement are satisfied. For those contracts that contain significant customization or modifications, license revenue is recognized under the percentage of completion method. We estimate the percentage of completion utilizing hours incurred to date as a percentage of total estimated hours to complete the project. We provide for project losses in their entirety in the period in which they become known. Hosting fees, which consist of fees for the license of our software and maintenance of the software and related hardware, are generally paid in advance and recognized ratably over the term of the hosting arrangement. We occasionally enter into funded research and development agreements for the enhancement of existing products or for the development of new products. Revenues from these funded development efforts are recognized under the percentage of completion method and included in the software and hosting fees line item in our condensed consolidated statements of income. The costs associated with the funded development efforts are included in the research and development line item in our condensed consolidated statements of income.

     Most of our software arrangements include professional services. Professional services revenues are generally accounted for separately from the software license revenues because the arrangements qualify as “service transactions” as defined by SOP 97-2. The most significant factors considered in determining whether the revenue should be accounted for separately include the nature of the services (i.e., consideration of whether the services are essential to the functionality of the licensed product), degree of risk, availability of services from other vendors and timing of payments. Fees from professional services performed by us are generally billed on an hourly basis, and revenue is recognized as the services are performed. From time to time, we will enter into professional services agreements in which billings are limited to contractual maximums or based upon a fixed-fee for portions of or all of the engagement. Revenue related to fixed-fee based contracts is recognized on a percent complete basis based on the hours incurred. Project losses are provided for in their entirety in the period in which they become known. Fees from customer support services and software enhancement subscriptions are generally paid in advance and recognized as revenue ratably over the term of the agreement, typically 12 months.

     Hardware revenue is generated from the resale of a variety of hardware products, developed and manufactured by third parties, which are integrated with and complementary to our software solutions. These products include computer equipment, radio frequency terminal networks, RFID chip readers, bar code printers and scanners and other peripherals. We generally purchase hardware from our vendors only after receiving an order from a customer, and revenue is recognized upon shipment by the vendor to the customer.

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4. Investments

     Our investments in marketable securities consist of debt instruments of the U.S. Treasury, U.S. government agencies and corporate commercial paper. Investments with original maturities of less than 90 days are classified as cash equivalents, investments with original maturities of greater than 90 days but less than one year are classified as short-term investments, and those with original maturities of greater than one year are classified as long-term investments. Our long-term investments consist of debt instruments of U.S. government agencies and mature after one year through five years.

     On July 11, 2003, we made a cash investment of $2 million in Alien Technology Corp. (“Alien”), a provider of ultra-low cost radio frequency identification (RFID) tags and hardware. The investment represents approximately a 1.5% ownership interest in the privately-held corporation. Our maximum exposure to loss as a result of our involvement with Alien is our investment of $2 million. The investment has been accounted for under the cost method, and is included in “Other assets” on the condensed consolidated balance sheet.

5. Stock-Based Compensation

     We account for our stock-based compensation plan for stock issued to employees under Accounting Principles Board (“APB”) Opinion No. 25, “Accounting for Stock Issued to Employees,” and, accordingly, record deferred compensation for options granted at an exercise price below the fair value of the underlying stock. The deferred compensation is presented as a component of equity in the accompanying consolidated balance sheets and is amortized over the periods to be benefited, generally the vesting period of the options. Effective in fiscal year 1996, we adopted the pro forma disclosure option for stock-based compensation issued to employees pursuant to Statement of Financial Accounting Standards No. 123, “Accounting for Stock-Based Compensation” (“SFAS No. 123”).

     Pro forma information regarding net income and net income per share is required by SFAS No. 123, which requires that the information be determined as if we had accounted for our employee stock option grants under the fair value method required by SFAS No. 123. The fair value of each option grant has been estimated as of the date of grant using the Black-Scholes option pricing model. The following pro forma information adjusts the net income and net income per share of common stock for the impact of SFAS No. 123:

                 
    Three Months Ended
    March 31,
    2003
  2004
    (in thousands)
Net income:
               
As reported
  $ 4,540     $ 5,677  
Add: Stock-based employee compensation expense included in reported net income
  $ 6     $  
Deduct: Stock-based employee compensation expense determined under the fair-value method for all awards
  $ (5,142 )   $ (5,670 )
 
   
 
     
 
 
Pro forma in accordance with SFAS No. 123
    (596 )     7  
Basic net income per share:
               
As reported
  $ 0.16     $ 0.19  
Pro forma in accordance with SFAS No. 123
  $ (0.02 )   $ 0.00  
Diluted net income per share:
               
As reported
  $ 0.15     $ 0.18  
Pro forma in accordance with SFAS No. 123
  $ (0.02 )   $ 0.00  

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6. Comprehensive Income

     Comprehensive income includes net income, foreign currency translation adjustments and unrealized gains and losses on investments that have been previously excluded from net income and reflected in shareholders’ equity.

     The following table sets forth the calculation of comprehensive income:

                 
    Three Months Ended
    March 31,
    2003
  2004
    (in thousands)
Net income
  $ 4,540     $ 5,677  
Other comprehensive income (loss), net of tax:
               
Unrealized gain (loss) on investments, net of taxes
    (14 )     11  
Foreign currency translation adjustment, net of taxes
    (61 )     105  
 
   
 
     
 
 
Total other comprehensive income (loss), net of taxes
    (75 )     116  
 
   
 
     
 
 
Comprehensive income
  $ 4,465     $ 5,793  
 
   
 
     
 
 

7. Net Income Per Share

     Basic net income per share is computed using net income divided by the weighted average number of shares of common stock outstanding (“Weighted Shares”) for the period presented. Diluted net income per share is computed using net income divided by Weighted Shares plus common equivalent shares (“CESs”) outstanding for each period presented using the treasury stock method.

     The following is a reconciliation of the shares used in the computation of net income per share:

                                 
    Three Months Ended   Three Months Ended
    March 31, 2003
  March 31, 2004
    Basic
  Diluted
  Basic
  Diluted
    (in thousands)   (in thousands)
Weighted Shares
    29,079       29,079       30,135       30,135  
Effect of CESs
          1,367             1,214  
 
   
 
     
 
     
 
     
 
 
 
    29,079       30,446       30,135       31,349  
 
   
 
     
 
     
 
     
 
 

     Weighted average shares issuable upon the exercise of stock options that were not included in the calculation of diluted earnings per share were 3,232,914 and 1,356,296 for the three months ended March 31, 2003 and 2004, respectively. Such shares were not included because they were antidilutive.

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8. Geographic Information

  Geographic revenue information for the three month periods ended March 31, 2003 and 2004 is based on the location of the customer. Long-lived asset information is based on the physical location of the assets at the end of each of the periods.

  Revenue by geographic region/country was as follows (in thousands):

                 
    Three Months Ended   Three Months Ended
    March 31, 2003
  March 31, 2004
United States
  $ 36,456     $ 40,619  
Europe
    8,819       7,253  
Rest of world
    822       3,421  
 
   
 
     
 
 
Total international
    9,641       10,674  
Total revenue
  $ 46,097     $ 51,293  

  Total international long-lived assets, which include assets in the United Kingdom, Netherlands, India, Japan and Australia, were approximately $3.8 million and $4.1 million as of December 31, 2003 and March 31, 2004, respectively.

9. Acquisition

     On January 23, 2004, we acquired certain assets of Avere, Inc. (“Avere”), a provider of order management software. We acquired substantially all of the assets of Avere for a purchase price of approximately $200,000 in cash plus a potential earnout based upon the total Avere software fees recognized by us during the period starting on December 31, 2003 and ending on December 31, 2005. The earnout payment, if any, will be calculated as the following percentages of all Avere software fees recognized during the earnout period: (i) 25% of the Avere software fees greater than $200,000 and up to and including $2 million; (ii) 30% of the Avere software fees greater than $2 million and up to and including $4 million; and (iii) 35% of the Avere software fees greater than $4 million. The entire purchase price has been recorded as acquired developed technology and is being amortized over the greater of the amount computed using (a) the ratio that current gross revenues for a product bear to the total of current and anticipated future gross revenues for that product or (b) the straight-line method over the remaining five-year estimated economic life of the product, including the period being reported on.

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10. New Accounting Pronouncement

  In January 2003, the FASB issued FASB Interpretation No. 46 (“FIN 46”), Consolidation of Variable Interest Entities—An Interpretation of Accounting Research Bulletin No. 51. In December 2003, the FASB issued a revision to FIN 46 (“FIN 46R”), to clarify some of the provisions of FIN 46 to exempt certain entities from its requirements. FIN 46 requires the consolidation of entities in which an enterprise absorbs a majority of the entity’s expected losses, receives a majority of the entity’s expected residual returns, or both, as a result of ownership, contractual interests or other financial interests in the entity. FIN 46 is effective for all new variable interest entities created or acquired after January 31, 2003. For variable interest entities created or acquired prior to February 1, 2003, the provisions of FIN 46 must be applied during the first interim or annual period beginning after March 15, 2004. We adopted this guidance on March 31, 2004. We do not currently have relationships that require us to consolidate or disclose information about variable interest entities.

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations.

Forward-Looking Statements

     Certain statements contained in this filing are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including but not limited to statements related to plans for future business development activities, anticipated costs of revenues, product mix and service revenues, research and development and selling, general and administrative activities, and liquidity and capital needs and resources. When used in this report, the words “expect,” “anticipate,” “intend,” “plan,” “believe,” “seek,” “estimate,” and similar expressions are generally intended to identify forward-looking statements. You should not place undue reliance on these forward-looking statements, which reflect our opinions only as of the date of this Quarterly Report. Such forward-looking statements are subject to risks, uncertainties and other factors that could cause actual results to differ materially from future results expressed or implied by such forward-looking statements. For further information about these and other factors that could affect our future results, please see Exhibit 99.1 to our Annual Report on Form 10-K for the year ended December 31, 2003. Investors are cautioned that any forward-looking statements are not guarantees of future performance and involve risks and uncertainties, and that actual results may differ materially from those contemplated by such forward-looking statements.

Overview

     We are a leading global provider of technology-based solutions to improve the effectiveness of and the efficiencies within and across the supply chain. Our solutions, which consist of software, services and hardware, enhance distribution and transportation efficiencies through the real-time integration of supply chain constituents, including manufacturers, distributors, retailers, suppliers, transportation providers and consumers. Our software consists of three principal product groups within supply chain execution (“SCE”) systems: warehouse management, transportation management and trading partner management. In addition, we have additional products that support or enhance the functionality of the product groups, such as performance management and Radio Frequency Identification (“RFID”). Warehouse management solutions include the performance of the many processes that take place in the warehouse and distribution center, beginning with the placement of an order by a customer and ending with the order fulfillment process. Transportation management solutions include functionality that allows a company to optimally procure, plan and execute transportation services, including the delivery of the order to the end customer. Trading partner management solutions provide real-time synchronization of key processes and their associated information flows across the supply chain, including customer process synchronization, supplier process management, global inventory visibility, supply chain event management, distributed order management and returns management. Performance management solutions use analytic tools and alerting processes that allow distribution center managers to monitor events within the supply chain cycle, analyze historical data and generate reports. Our RFID software solution provides an integration and reporting platform between RFID chip readers and SCE and Enterprise Resource Planning (“ERP”) systems. We also provide services, including design, configuration, implementation and training services, plus customer support services and software enhancement subscriptions.

Critical Accounting Policies and Estimates

     The condensed consolidated financial statements include accounts of both our subsidiaries and us. The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions in certain circumstances that affect amounts reported in the accompanying consolidated financial statements and related footnotes.

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In preparing these financial statements, management has made its best estimates and judgments of certain amounts included in the financial statements, giving due consideration to materiality. We do not believe there is a great likelihood that materially different amounts would be reported related to the accounting policies described below. However, application of these accounting policies involves the exercise of judgment and use of assumptions as to future uncertainties and, as a result, actual results could differ from these estimates.

Revenues and Revenue Recognition

     Our revenue is derived from (i) Software and Hosting Fees, which consist of revenue from the licensing and hosting of software and revenue from funded research and development efforts; (ii) Services Revenue, which consist of fees from consulting, implementation and training services (collectively, “professional services”), plus customer support services and software enhancement subscriptions; and (iii) Hardware and Other Revenue, which consists of sales of hardware and reimbursed project expenses.

     Revenue recognition rules for software companies are very complex. Although we follow very specific and detailed guidelines in measuring revenue, the application of those guidelines requires judgment including: (i) whether a software arrangement includes multiple elements, and if so, whether vendor-specific objective evidence (“VSOE”) of fair value exists for those elements; (ii) whether customizations or modifications of the software are significant; and (iii) whether the software fee is collectible. For arrangements that require the use of the percentage of completion method, the complexity of the estimation process and issues related to the assumptions, risks and uncertainties inherent with the application of the percentage of completion method of accounting affect the amounts of revenue and related expenses reported in our consolidated financial statements. A number of internal and external factors can affect our estimates, including labor rates, utilization and efficiency variances and specification and testing requirement changes.

     We recognize software fees in accordance with Statement of Position No. 97-2, “Software Revenue Recognition” (“SOP 97-2”), as amended by Statement of Position No. 98-9, “Software Revenue Recognition, With Respect to Certain Transactions” (“SOP 98-9”). Under SOP 97-2, we recognize software license revenue when the following criteria are met: (1) a signed contract is obtained; (2) delivery of the product has occurred; (3) the license fee is fixed or determinable; and (4) collectibility is probable. SOP 98-9 requires recognition of revenue using the “residual method” when (1) there is vendor-specific objective evidence of the fair values of all undelivered elements in a multiple-element arrangement that is not accounted for using long-term contract accounting; (2) vendor-specific objective evidence of fair value does not exist for one or more of the delivered elements in the arrangement; and (3) all revenue-recognition criteria in SOP 97-2 other than the requirement for vendor-specific objective evidence of the fair value of each delivered element of the arrangement are satisfied. For those contracts that contain significant customization or modifications, license revenue is recognized under the percentage of completion method. We estimate the percentage of completion utilizing hours incurred to date as a percentage of total estimated hours to complete the project. We provide for project losses in their entirety in the period in which they become known. Hosting fees, which consist of fees for the license of our software and maintenance of the software and related hardware, are generally paid in advance and recognized ratably over the term of the hosting arrangement. We occasionally enter into funded research and development agreements for the enhancement of existing products or for the development of new products. Revenues from these funded development efforts are recognized under the percentage of completion method and included in the software and hosting fees line item in our condensed consolidated statements of income. The costs associated with the funded development efforts are included in the research and development line item in our condensed consolidated statements of income.

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     Most of our software arrangements include professional services. Professional services revenues are generally accounted for separately from the software license revenues because the arrangements qualify as “service transactions” as defined by SOP 97-2. The most significant factors considered in determining whether the revenue should be accounted for separately include the nature of the services (i.e., consideration of whether the services are essential to the functionality of the licensed product), degree of risk, availability of services from other vendors and timing of payments. Fees from professional services performed by us are generally billed on an hourly basis, and revenue is recognized as the services are performed. From time to time, we will enter into professional services agreements in which billings are limited to contractual maximums or based upon a fixed-fee for portions of or all of the engagement. Revenue related to fixed-fee based contracts is recognized on a percent complete basis based on the hours incurred. Project losses are provided for in their entirety in the period in which they become known. Fees from customer support services and software enhancement subscriptions are generally paid in advance and recognized as revenue ratably over the term of the agreement, typically 12 months.

     Hardware revenue is generated from the resale of a variety of hardware products, developed and manufactured by third parties, which are integrated with and complementary to our software solutions. These products include computer equipment, radio frequency terminal networks, RFID chip readers, bar code printers and scanners and other peripherals. We generally purchase hardware from our vendors only after receiving an order from a customer, and revenue is recognized upon shipment by the vendor to the customer.

Accounts Receivable

     We continuously monitor collections and payments from our customers and maintain an allowance for estimated credit losses based upon our historical experience and any specific customer collection issues that we have identified. Additions to the allowance for doubtful accounts generally represent a sales allowance on services revenue, which are recorded to operations as a reduction to services revenue. While such credit losses have historically been within our expectations and the provisions established, we cannot guarantee that we will continue to experience the same credit loss rates that we have in the past. Our top five customers in aggregate accounted for 15% and 18% of total revenue for each of the quarters ended March 31, 2003 and 2004, respectively. No single customer accounted for more than 10% of revenue in the quarters ended March 31, 2003 and 2004.

Valuation of long-lived and intangible assets and goodwill

     Our business acquisitions have resulted in, and future acquisitions typically will result in, the recording of goodwill, which represents the excess of the purchase price over the fair value of assets acquired, as well as capitalized technology and other definite-lived intangible assets.

     In accordance with Statement of Financial Accounting Standards (“SFAS”) No. 142, Goodwill and Other Intangible Assets, we do not amortize goodwill and other intangible assets with indefinite lives. In lieu of amortization, we perform annual impairment reviews. We performed the annual review of our goodwill and other intangible assets for impairment as of December 31, 2003, and did not identify any asset impairment as a result of the review. We will continue to test for impairment on an annual basis as of December 31, or on an interim basis if circumstances change that would indicate the possibility of an impairment. The impairment review requires an analysis of future projections and assumptions about our operating performance. Should such review indicate the assets are impaired, we would record an expense for the impaired assets.

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     We evaluate long-lived assets based on the net future cash flow expected to be generated from the asset on an undiscounted basis whenever significant events or changes in circumstances occur that indicate that the carrying amount of an asset may not be recoverable. In addition, expected future operating losses from discontinued operations are reported as discontinued operations in the period incurred. In addition, more dispositions may qualify for discontinued operations treatment. This is in accordance with SFAS No. 144, Accounting for the Impairment or Disposal of Long-Lived Assets, which superseded SFAS No. 121, Accounting for the Impairment of Long-Lived Assets and for Long-Lived Assets to be Disposed Of, and certain aspects of APB 30, “Reporting the Results of Operations-Reporting the Effects of Disposal of a Segment of a Business, and Extraordinary, Unusual, and Infrequently Occurring Events and Transactions,” with regard to reporting the effects of a disposal of a segment of a business.

Income Taxes

     We provide for the effect of income taxes on our financial position and results of operations in accordance with Statement of Financial Accounting Standards No. 109, Accounting for Income Taxes. Under this accounting pronouncement, income tax expense is recognized for the amount of taxes payable or refundable for the current year and for deferred tax liabilities and assets for the future tax consequences of events that have been recognized in an entity’s financial statements or tax returns. Management must make significant assumptions, judgments and estimates to determine our current provision for income taxes and also our deferred tax assets and liabilities and any valuation allowance to be recorded against our net deferred tax assets. Our judgments, assumptions and estimates relative to the current provision for income tax take into account current tax laws, our interpretation of current tax laws and possible outcomes of current and future audits conducted by foreign and domestic tax authorities. Changes in tax law or our interpretation of tax laws and the resolution of current and future tax audits could significantly impact the amounts provided for income taxes in our financial position and results of operations. Our assumptions, judgments and estimates relative to the value of our net deferred tax assets take into account predictions of the amount and category of future taxable income. Actual operating results and the underlying amount and category of income in future years could render our current assumptions, judgments and estimates of recoverable net deferred taxes inaccurate, thus materially impacting our financial position and results of operations.

Results of Operations

Overview

     Our primary goal is to expand our position as a leading provider of supply chain execution solutions by delivering integrated warehouse, transportation, trading partner and performance management solutions to our customers to drive revenue and earnings growth. For the balance of 2004, we plan to continue to enhance our software solutions, continue our global expansion and further develop our strategic alliances and indirect sales channels. Our success could be limited by several factors, including spending on information technology, the timely release of quality new products and releases, continued market acceptance of our products and the introduction of new products by existing or new competitors.

     We have begun to see some improvement in the environment for capital spending on information technology. However, we continue to experience many effects of a weak spending environment for information technology in the United States and Europe, in the form of delayed and cancelled buying decisions by customers for our software, services and hardware, deferrals by customers of service engagements previously scheduled and pressure by our customers and competitors to discount our offerings. We believe that a deterioration in the current business climates or continued delay in

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capital spending within the United States and/or other geographic regions in which we operate, principally the United Kingdom and continental Europe, could have a material adverse impact on our future operations. There remains uncertainty as to the future macro-economic and business environmental conditions, making forecasting difficult.

Revenue

                         
    Quarter Ended   % Change   Quarter Ended
    March 31, 2003
  2003 to 2004
  March 31, 2004
Software and hosting fees
  $ 10,159       21 %   $ 12,306  
Percentage of total revenue
    22 %             24 %
Services
    30,240       11 %     33,606  
Percentage of total revenue
    66 %             66 %
Hardware and other
    5,698       (6 %)     5,381  
Percentage of total revenue
    12 %             10 %
Total revenue
  $ 46,097       11 %   $ 51,293  

     Our revenue consists of fees generated from the licensing and hosting of software; fees from professional services, customer support services and software enhancement subscriptions; and sales of complementary radio frequency and computer equipment, which are considered non-strategic. We believe our revenue growth from 2003 to 2004 is attributable to several factors, including, among others, increased sales of our expanded product suite, geographic expansion, our market leadership positions as to breadth of product offerings and financial stability and a compelling return on investment proposition for our customers.

     Software and hosting fees. The increase in software and hosting fees from the quarter ended March 31, 2003 to the quarter ended March 31, 2004 was primarily due to increased sales of our warehouse management systems product suite and increased sales of software licenses outside of North America.

     Services revenue. The increase in services revenue from the first quarter of 2003 to the first quarter of 2004 was principally due to: (i) an increase in engagements required to implement the increased amount of software sold and to upgrade existing customers to more current versions of our offerings; and (ii) renewals of customer support services and software enhancement subscription agreements on a growing installed base. During the economic downturn, we have experienced some pricing pressures with regard to our services. We believe that the pricing pressures are attributable to global macro-economic conditions and competitive pressures.

     Hardware and other. Sales of hardware are non-strategic and largely dependent upon customer-specific desires, which fluctuate from quarter to quarter. Sales of hardware decreased from approximately $4.4 million in the first quarter of 2003 to approximately $3.8 million in the first quarter of 2004. The decrease in hardware sales was attributable to customers’ desires in the current macro-economic environment to buy hardware from other suppliers offering greater discounts. Reimbursements for out-of-pocket expenses are required to be classified as revenue and are included in hardware and other revenue. For the quarters ended March 31, 2003 and 2004, reimbursements by customers for out-of-pocket expenses were approximately $1.3 million and $1.6 million, respectively.

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Costs and Expenses

                         
    Quarter Ended   % Change   Quarter Ended
    March 31, 2003
  2003 to 2004
  March 31, 2004
Cost of software and hosting fees
  $ 1,123       (27 %)   $ 823  
Percentage of software and hosting fees
    11 %             7 %
Cost of services
    12,766       18 %     15,096  
Percentage of services revenue
    42 %             45 %
Cost of hardware and other
    4,927       (7 %)     4,578  
Percentage of hardware and other revenue
    86 %             85 %
Research and development
    6,754       9 %     7,354  
Percentage of total revenue
    15 %             14 %
Sales and marketing
    7,572       5 %     7,920  
Percentage of total revenue
    16 %             15 %
General and administrative
    5,734       11 %     6,374  
Percentage of total revenue
    12 %             12 %
Amortization of acquisition-related intangibles
    763       14 %     870  
Percentage of total revenue
    2 %