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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 10-Q

     
[X]   Quarterly Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 for the
    quarterly period ended September 30, 2003.
     
[   ]   Transition Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 for the
    transition period from
                                       to                                      
 
    Commission File No. 0-28274

Sykes Enterprises, Incorporated


(Exact name of Registrant as specified in its charter)
     
Florida   56-1383460

 
(State or other jurisdiction of incorporation or organization)   (IRS Employer Identification No.)

400 North Ashley Drive, Tampa, FL 33602


(Address of principal executive offices) (Zip Code)

Registrant’s telephone number, including area code: (813) 274-1000

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for at least the past 90 days.

Yes [X]      No [   ]

Indicate by check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Act).

Yes [X]      No [   ]

As of November 6, 2003, there were 40,198,689 outstanding shares of common stock.

 


TABLE OF CONTENTS

PART I — FINANCIAL INFORMATION.
Item 1 – Financial Statements and Independent Accountants’ Report.
Condensed Consolidated Balance Sheets
Condensed Consolidated Statements of Operations
Condensed Consolidated Statements of Changes in Shareholders’ Equity
Condensed Consolidated Statements of Cash Flows
Notes To Condensed Consolidated Financial Statements
INDEPENDENT ACCOUNTANTS’ REPORT
Item 2 — Management’s Discussion and Analysis of Financial Condition and Results of Operations.
Item 3 — Quantitative and Qualitative Disclosures About Market Risk
Item 4 — Controls and Procedures
Part II — OTHER INFORMATION.
Item 6 — Exhibits and Reports on Form 8-K.
SIGNATURE
Financial Information Letter
Ex-31.1 Section 302 CEO Certification
Ex-31.2 Section 302 CFO Certification
Ex-32.1 Section 906 CEO Certification
Ex-32.2 Section 906 CFO Certification


Table of Contents

Sykes Enterprises, Incorporated and Subsidiaries

INDEX

             
            Page
            No.
           
Part I.   Financial Information    
    Item 1.   Financial Statements and Independent Accountant’s Report    
       
Condensed Consolidated Balance Sheets
     
       
September 30, 2003 and December 31, 2002 (Unaudited)
    3
       
Condensed Consolidated Statements of Operations
     
       
Three and nine months ended September 30, 2003 and 2002 (Unaudited)
    4
       
Condensed Consolidated Statements of Changes in Shareholders’ Equity
     
        Nine months ended September 30, 2002, three months ended December 31, 2002 and nine months ended September 30, 2003 (Unaudited)     5
       
Condensed Consolidated Statements of Cash Flows
     
       
Nine months ended September 30, 2003 and 2002 (Unaudited)
    6
       
Notes to Condensed Consolidated Financial Statements (Unaudited)
    7
        Independent Accountants’ Report   23
    Item 2.  
Management’s Discussion and Analysis of Financial Condition and Results of Operations
  24
    Item 3.   Quantitative and Qualitative Disclosures About Market Risk   34
    Item 4.   Controls and Procedures   34
Part II.   Other Information    
    Item 6.   Exhibits and Reports on Form 8-K   35
Signature           36

2


Table of Contents

PART I – FINANCIAL INFORMATION.

Item 1 – Financial Statements and Independent Accountants’ Report.

Sykes Enterprises, Incorporated and Subsidiaries
Condensed Consolidated Balance Sheets
(Unaudited)

(in thousands, except per share data)

                     
        September 30,   December 31,
        2003   2002
       
 
Assets
               
Current assets:
               
 
Cash and cash equivalents
  $ 77,914     $ 79,480  
 
Receivables
    82,822       74,303  
 
Prepaid expenses and other current assets
    12,008       9,724  
 
   
     
 
   
Total current assets
    172,744       163,507  
Property and equipment, net
    105,130       109,618  
Goodwill, net
    5,088       4,834  
Deferred charges and other assets
    18,075       17,585  
 
   
     
 
 
  $ 301,037     $ 295,544  
 
   
     
 
Liabilities and Shareholders’ Equity
               
Current liabilities:
               
 
Current installments of long-term debt
  $ 27     $ 52  
 
Accounts payable
    11,063       12,200  
 
Accrued employee compensation and benefits
    33,094       33,792  
 
Other accrued expenses and current liabilities
    13,669       16,348  
 
   
     
 
   
Total current liabilities
    57,853       62,392  
Deferred grants
    30,930       35,067  
Deferred revenue
    18,637       15,739  
Other long-term liabilities
    3       1  
 
   
     
 
   
Total liabilities
    107,423       113,199  
 
   
     
 
Contingencies
               
                     
Shareholders’ equity:
               
 
Preferred stock, $0.01 par value, 10,000 shares authorized; no shares issued and outstanding
           
 
Common stock, $0.01 par value, 200,000 shares authorized; 43,622 and 43,491 issued
    436       435  
 
Additional paid-in capital
    162,575       162,117  
 
Retained earnings
    78,880       72,208  
 
Accumulated other comprehensive loss
    (4,984 )     (11,101 )
 
   
     
 
 
    236,907       223,659  
 
Treasury stock at cost; 3,437 shares and 3,099 shares
    (43,293 )     (41,314 )
 
   
     
 
   
Total shareholders’ equity
    193,614       182,345  
 
   
     
 
 
  $ 301,037     $ 295,544  
 
   
     
 

See accompanying notes to condensed consolidated financial statements.

3


Table of Contents

Sykes Enterprises, Incorporated and Subsidiaries
Condensed Consolidated Statements of Operations
Three and Nine Months Ended September 30, 2003 and September 30, 2002

(Unaudited)

                                     
        Three Months Ended   Nine Months Ended
        September 30,   September 30,
(in thousands, except for per share data)   2003   2002   2003   2002
   
 
 
 
Revenues
  $ 119,912     $ 109,658     $ 356,147     $ 339,230  
 
   
     
     
     
 
Operating expenses:
                               
 
Direct salaries and related costs
    76,506       69,910       230,370       212,788  
 
General and administrative
    39,862       37,585       118,644       114,993  
 
Net gain on disposal of property and equipment
    (1,736 )     (1,197 )     (1,548 )     (945 )
 
Reversal of restructuring and other charges
    (200 )           (200 )      
 
   
     
     
     
 
   
Total operating expenses
    114,432       106,298       347,266       326,836  
 
   
     
     
     
 
Income from operations
    5,480       3,360       8,881       12,394  
 
   
     
     
     
 
Other income (expense):
                               
 
Litigation settlement
          (13,800 )           (13,800 )
 
Interest, net
    340       323       977       334  
 
Other
    150       11       264       (29 )
 
   
     
     
     
 
   
Total other income (expense)
    490       (13,466 )     1,241       (13,495 )
 
   
     
     
     
 
Income (loss) before provision (benefit) for income taxes
    5,970       (10,106 )     10,122       (1,101 )
Provision (benefit) for income taxes
    2,039       (3,436 )     3,450       (374 )
 
   
     
     
     
 
Net income (loss)
  $ 3,931     $ (6,670 )   $ 6,672     $ (727 )
 
   
     
     
     
 
Net income (loss) per share:
                               
 
Basic
  $ 0.10     $ (0.17 )   $ 0.17     $ (0.02 )
 
   
     
     
     
 
 
Diluted
  $ 0.10     $ (0.17 )   $ 0.17     $ (0.02 )
 
   
     
     
     
 
Weighted average shares:
                               
 
Basic
    40,307       40,411       40,341       40,404  
 
   
     
     
     
 
 
Diluted
    40,491       40,411       40,426       40,404  
 
   
     
     
     
 

See accompanying notes to condensed consolidated financial statements.

4


Table of Contents

Sykes Enterprises, Incorporated and Subsidiaries
Condensed Consolidated Statements of Changes in Shareholders’ Equity
Nine Months Ended September 30, 2002, Three Months Ended December 31, 2002 and
Nine Months Ended September 30, 2003

(Unaudited)

                                                             
                                        Accumulated                
        Common   Common   Additional           Other                
        Stock   Stock   Paid-in   Retained   Comprehensive   Treasury        
(in thousands)   Shares   Amount   Capital   Earnings   Income (Loss)   Stock   Total
   
 
 
 
 
 
 
Balance at January 1, 2002
    43,300     $ 433     $ 160,907     $ 90,839     $ (20,212 )   $ (40,755 )   $ 191,212  
Issuance of common stock
    170       2       907                         909  
Purchase of treasury stock
                                  (468 )     (468 )
Comprehensive income:
                                                       
   
Net loss for the nine months ended September 30, 2002
                      (727 )                 (727 )
   
Foreign currency translation adjustment
                            6,093             6,093  
 
                                                   
 
   
Total
                                                    5,366  
 
   
     
     
     
     
     
     
 
Balance at September 30, 2002
    43,470       435       161,814       90,112       (14,119 )     (41,223 )     197,019  
Issuance of common stock
    21             77                         77  
Purchase of treasury stock
                                  (91 )     (91 )
Tax benefit of non-qualified exercise of stock options
                226                         226  
Comprehensive loss:
                                                       
   
Net loss for the three months ended December 31, 2002
                      (17,904 )                 (17,904 )
   
Foreign currency translation adjustment
                            3,018             3,018  
 
                                                   
 
   
Total
                                                    (14,886 )
 
   
     
     
     
     
     
     
 
Balance at December 31, 2002
    43,491       435       162,117       72,208       (11,101 )     (41,314 )     182,345  
Issuance of common stock
    131       1       458                         459  
Purchase of treasury stock
                                  (1,979 )     (1,979 )
Comprehensive income:
                                                       
   
Net income for the nine months ended September 30, 2003
                      6,672                   6,672  
   
Foreign currency translation adjustment
                            6,117             6,117  
 
                                                   
 
   
Total
                                                    12,789  
 
   
     
     
     
     
     
     
 
Balance at September 30, 2003
    43,622     $ 436     $ 162,575     $ 78,880     $ (4,984 )   $ (43,293 )   $ 193,614  
 
   
     
     
     
     
     
     
 

See accompanying notes to condensed consolidated financial statements.

5


Table of Contents

Sykes Enterprises, Incorporated and Subsidiaries
Condensed Consolidated Statements of Cash Flows
Nine months ended September 30, 2003 and September 30, 2002

(Unaudited)