Back to GetFilings.com
UNITED STATES SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
Form 10-K
|
|
| þ |
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended
December 31, 2004 |
or
|
|
| o |
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period
from to . |
Commission file number 1-12297
United Auto Group, Inc.
(Exact name of registrant as specified in its charter)
| |
|
|
Delaware
(State or other jurisdiction of
incorporation or organization) |
|
22-3086739
(I.R.S. Employer
Identification No.) |
| |
2555 Telegraph Road
Bloomfield Hills, Michigan
(Address of principal executive offices) |
|
48302-0954
(Zip Code) |
Registrants telephone number, including area code
(248) 648-2500
Securities registered pursuant to Section 12(b) of the
Act:
| |
|
|
| Title of each class |
|
Name of each Exchange on which registered |
| |
|
|
|
Voting Common Stock, par value $0.0001 per share
|
|
New York Stock Exchange |
Securities registered pursuant to Section 12(g) of the
Act: None.
Indicate
by check mark whether the registrant (1) has filed all
reports required to be filed by Section 13 or 15(d) of the
Securities Exchange Act of 1934 during the preceding
12 months (or for such shorter period that the registrant
was required to file such reports), and (2) has been
subject to such filing requirements for the past
90 days. Yes þ No o
Indicate
by check mark if disclosure of delinquent filers pursuant to
Item 405 of Regulation S-K is not contained herein,
and will not be contained, to the best of the registrants
knowledge, in definitive proxy or information statements
incorporated by reference in Part III of this
Form 10-K or any amendment to this
Form 10-K. þ
Indicate
by check mark whether the registrant is an accelerated filer (as
defined in Exchange Act
Rule 12b-2). þ No o
The
aggregate market value of the voting common stock held by
non-affiliates as of June 30, 2004 was $598,414,686.
As
of March 1, 2005, there were 46,534,033 shares of voting
common stock outstanding.
Documents Incorporated by Reference
Certain
portions, as expressly described in this report, of the
registrants proxy statement for the 2005 Annual Meeting of
the Stockholders to be held April 14, 2005 are incorporated
by reference into Part III, Items 10-14.
TABLE OF CONTENTS
i
PART I
We are the second largest automotive retailer in the United
States as measured by total revenues and have the highest
concentration of revenues from foreign and luxury brands among
the publicly-traded automotive retailers. As of March 1,
2005, we owned and operated 152 franchises in the United States
and 101 franchises internationally, primarily in the United
Kingdom. We offer a full range of vehicle brands, with 83% of
our revenues in 2004 generated from the combined sales of
foreign and luxury brands such as Toyota, Honda, BMW, Lexus and
Mercedes with luxury brands representing 53% of our revenues. In
addition to selling new and used vehicles, we offer a full range
of maintenance and repair services, and we facilitate the sale
of third-party finance and insurance products, third-party
extended service contracts and replacement and aftermarket
automotive products.
We benefit from our diversified revenue stream, which we believe
helps to mitigate the historical cyclicality found in some other
automotive sectors. Revenues from higher margin service and
parts sales are typically less cyclical than retail vehicle
sales, and constitute the largest part of our gross profit. The
following graphic shows the percentage of our revenues by
product area along with their respective contribution to our
overall gross profit:
| |
|
|
|
Revenue Mix
|
|
Gross Profit Mix |
 |
|
 |
Business Strategy
Our strategy is to sell and service the finest automotive brands
in premium facilities. We believe offering our customers
superior customer service in a premium location fosters a
long-term relationship, which helps generate repeat and referral
business, particularly in our higher-margin service and parts
business. We believe our focus on developing a loyal customer
base has helped to increase our profitability and generate
additional service and parts sales. In addition, our national
dealership base and international presence allows us to achieve
cost savings and implement best practices, while also providing
access to a broad base of potential acquisitions.
Offer Outstanding Brands
in World Class Facilities
We have the highest concentration of revenues from foreign and
luxury brands among the publicly-traded automotive retailers. We
believe our brand mix will allow us to continue to improve
same-store sales and gross profits, as we believe luxury and
foreign brands will continue to increase market share.
1
The following chart demonstrates our total revenue by brand:
We sell and service these brands in our world-class facilities.
We believe offering these outstanding brands in world-class
facilities drives repeat and referral business, particularly in
our higher margin service and parts operations. Where
advantageous, we attempt to aggregate our dealerships in order
to build a destination location for our customers, which we
believe helps to drive increased customer traffic to each of our
brands at the location. This strategy also offers the potential
of reduced personnel expenses, consolidated advertising and
administrative expenses and the leveraging of additional
operating expenses over a larger base of dealerships.
The following is a list of our larger dealership campuses:
| |
|
|
|
|
|
|
| Location |
|
Square Feet | |
|
Franchises |
| |
|
| |
|
|
|
North Scottsdale, Arizona
|
|
|
450,000 |
|
|
Acura, Audi, BMW, Jaguar, Land Rover, Lincoln Mercury, MINI,
Porsche, Volkswagen, Volvo |
|
Scottsdale, Arizona
|
|
|
132,085 |
|
|
Aston Martin, Audi, Bentley, Ferrari, Jaguar, Land Rover, Lexus,
Maserati, Rolls-Royce |
|
San Diego, California
|
|
|
300,000 |
|
|
BMW, Lexus, Maybach, Mercedes-Benz, Scion, Toyota, |
|
Fayetteville, Arkansas
|
|
|
122,000 |
|
|
Acura, Chevrolet, Honda, HUMMER, Scion, Toyota |
|
Tysons Corner, Virginia
|
|
|
191,000 |
|
|
Audi, Aston Martin, Maybach, Mercedes-Benz, Porsche |
|
Inskip, Rhode Island*
|
|
|
319,000 |
|
|
Acura, Audi, Bentley, BMW, Infiniti, Lexus, Maserati,
Mercedes-Benz, Porsche, Volvo |
|
Turnersville, New Jersey*
|
|
|
210,000 |
|
|
Acura, BMW, Chevrolet, Honda, Hyundai, Maserati, Nissan, Scion,
Toyota |
|
|
| * |
Currently in process of renovation |
Our Scottsdale 101 Auto Mall, the nations largest premium
luxury automobile shopping destination, features ten separate
showrooms and franchises with over 450,000 square feet of
facilities. Typically, customers may choose from an inventory of
over 1,500 new and used vehicles, and have access to
approximately 250 service bays with service capacity of
approximately 1,000 vehicles per day. It also features
2
an on/off road test course where customers may experience the
uniqueness of the brands offered. We will continue to evaluate
other opportunities to aggregate our facilities to reap the
benefits of a destination location.
Expand Revenues at
Existing Locations and Grow Higher Margin Businesses.
We aim to grow our business through increasing same-store sales
at existing dealerships and by acquiring dealerships with high
growth automotive brands in highly concentrated or rapidly
growing demographic areas. We also focus particularly on
developing our higher margin businesses: finance, insurance and
other products, service and parts sales and collision repair.
Same-Store Sales. We believe our emphasis on improving
customer service and upgrading our facilities will result in
continued increases in same-store sales. We generally offer
premium showrooms and displays and have recently added service
bays and modernized many of our facilities. We believe these
factors have helped to generate 2004 same-store retail revenue
increases of 5.7% for new vehicles, 4.0% for used vehicles, 7.9%
for finance and insurance and 12.1% for service and parts.
Targeted Acquisitions. As of December 31, 2004,
approximately 93% of the U.S. automotive retail market
remained unconsolidated. We believe that attractive acquisition
opportunities exist both in the U.S. and abroad for
well-capitalized dealership groups with experience in
identifying, acquiring and integrating dealerships. We seek to
acquire dealerships with strategic geographic locations and
significant earnings growth potential. We focus both on larger
dealership operations that will benefit from our management
assistance, manufacturer relations and scale of operations, as
well as individual dealerships that can be effectively
integrated into our existing operations.
Finance, Insurance and Other Aftermarket Products. Each
sale of a vehicle provides us the opportunity to assist in
financing the sale, sell the customer a third party extended
service contract or insurance product and sell other aftermarket
products, such as cellular phones, alarms and protective
coatings. In order to improve our finance and insurance
business, we are focusing on enhancing and standardizing our
salesperson training program and increasing our product
offerings.
Service and Parts and Collision Repair. In 2004, we added
numerous service bays across our dealerships in an effort to
expand this higher-margin segment of our business. Unlike
independent service shops, our dealerships perform manufacturer
warranty work which, because it is paid for by the manufacturer,
is a more dependable source of repeat business. To increase this
business, our dealerships track maintenance records of customers
and contact them regarding dealership promotions and maintenance
schedules. Warranty work accounts for approximately 25% of our
service and parts revenue, with the balance being customer-pay
work. We believe that our brand-mix, superior customer service
and world-class facilities each contribute to the high level of
customer-pay work.
We also own 40 collision repair centers. As each of these is
operated as an integral part of our dealership operations, the
repair centers benefit from the dealerships repeat and
referral business.
Offer Outstanding
Customer Service.
Our ability to generate and maintain repeat and referral
business depends on our ability to deliver superior customer
service. We believe that customer satisfaction contributes
directly to significant increases in same-store sales. By
offering outstanding brands in world class facilities, and
through one-stop shopping convenience, competitive
pricing and our knowledgeable sales staff, we aim to establish
lasting relationships with our customers, which enhances our
reputation in the community and creates the opportunity for
significant repeat and referral business.
The quality of customer service provided by our
dealerships sales and service departments is measured by
customer satisfaction index (CSI) scores, which are
derived from data accumulated by manufacturers through
individual customer surveys. We rely on this data to track the
performance of dealership operations and use it as a factor in
determining the compensation of general managers and sales and
service personnel in our dealerships. The majority of our
dealerships exceeded manufacturer CSI metrics in 2004.
3
Maintain Diversified
Revenue Stream and Variable Cost Structure.
We believe that our diversified revenue mix may mitigate the
historical cyclicality of new vehicle sales. In addition, our
variable cost structure affords us flexibility in responding to
economic cycles. We believe that demand for our higher margin
service and parts businesses is less affected by economic cycles
than demand for new vehicles, as consumers are likely to
continue to purchase used vehicles and service their vehicles in
spite of difficult economic times. Our dealership operations are
also diversified both in terms of the brands of vehicles they
offer and geographic location, including internationally, as we
operate 101 dealerships abroad, predominately in the United
Kingdom.
A significant percentage of our operating expenses are variable,
such as sales compensation, floor plan interest expense
(inventory-secured financing) and advertising, which we can
adjust over time to reflect economic trends. Variable expenses
like these can be more easily managed in difficult economic
times. Currently, gross profit generated from our service and
parts business absorbs a substantial portion of our total
operating expenses, excluding salespersons compensation
and advertising.
Leverage Scale and
Implement Best Practices.
As one of the nations largest automotive retailers, we aim
to eliminate redundant operating costs, such as marketing,
supply and administrative costs, and take advantage of our
purchasing power. Our scale also assists in managing inventory
across dealerships. In addition, through our brand managers, who
facilitate our relationship with each manufacturer, we leverage
our industry relations to foster communication and cooperation
between like brand dealerships throughout our organization.
Our senior management and dealership management meet regularly
to review the operating performance of our dealerships, examine
industry trends and, where appropriate, agree on specific
operating improvements. Key financial information is discussed
and compared to other dealerships across all markets. This
frequent interaction facilitates implementation of successful
strategies throughout the organization so that each of our
dealerships can benefit from the successes of our other
dealerships and the knowledge and experience of our senior
management.
Industry Overview
With revenues of approximately $1 trillion per year, the
automotive retail industry is the largest retail trade sector in
the United States. The majority of automotive retailing sales
were generated by the approximately 22,000 U.S. new franchised
dealerships, producing revenues of approximately
$700 billion. This accounted for over 25% of the total U.S.
retail sales. The industry is highly fragmented and largely
privately held, with the publicly held automotive retail groups
accounting for approximately 7% of the total industry revenue.
Of the close to $700 billion in U.S. franchised dealer
aggregate annual sales, new vehicle sales represent
approximately 60% and used vehicle sales represent approximately
28%. In addition to new and used vehicles, dealerships offer a
wide range of higher-margin products and services, including
service and repair work, replacement parts, third party extended
service contracts, financing and credit insurance, which
represent approximately 12% of total industry revenues.
According to industry data, the number of U.S. franchised
dealerships has declined from approximately 24,000 dealerships
in 1990 to approximately 22,000 dealerships today. Although
significant consolidation has already taken place, the industry
today remains highly fragmented, with approximately 93% of the
U.S. industrys market share remaining in the hands of
smaller regional and independent players. We believe that
further consolidation in the industry is likely due to increased
capital requirements of dealerships, the limited number of
viable alternative exit strategies for dealership owners and the
desire of certain manufacturers to strengthen their brand
identity by consolidating their franchised dealerships.
According to industry data, the United Kingdom represents one of
the largest vehicle markets in Europe with approximately
$125 billion in aggregate annual new vehicle, used vehicle
and service and parts sales.
4
There were approximately 30,000 companies selling new vehicles
in the U.K in 1999, which has decreased to approximately 25,000
companies in 2003.
New vehicle unit sales are cyclical and, historically,
fluctuations are influenced by factors such as interest rates,
fuel prices, unemployment, inflation, weather, the level of
personal discretionary spending, credit availability and
consumer confidence. However, from a profitability perspective,
automotive retailers have historically been less vulnerable than
automobile manufacturers to declines in new vehicle sales. We
believe this may be due to the retailers more flexible expense
structure (a significant portion of the automotive retail
industrys costs are variable, relating to sales personnel,
advertising and inventory finance cost) and more diversified
revenue stream. In addition, automobile manufacturers may
increase dealer incentives when sales are slow in part to meet
production quotas which further increases the volatility in
profitability for automobile manufacturers and decreases the
volatility for automotive retailers.
Acquisitions
We have completed a number of dealership acquisitions since
January 2002. Our financial statements include the results of
operations of the acquired dealerships from the date of
acquisition.
In March 2002, we acquired Sytner Group plc, one of the leading
retailers of luxury vehicles in the United Kingdom. At that
time, Sytner Group operated 62 franchises. Since March 2002,
Sytner Group has acquired or been awarded 25 additional
franchises and now operates 87 franchises. As of March 1,
2005, Sytners franchises include: Alpina, Audi, Bentley,
BMW, Chrysler, Ferrari, Jaguar, Jeep, Land Rover, Lexus,
Maserati, Mercedes-Benz, MINI, Porsche, Rolls Royce, Saab,
smart, Toyota, Volkswagen and Volvo. Revenues attributable to
Sytner Group for the years ended December 31, 2004 and 2003
were $2.6 billion and $1.7 billion, respectively.
The following table sets forth information with respect to our
current domestic dealerships acquired or opened since January
2002 and our international dealerships acquired since our
purchase of Sytner Group in March 2002:
| |
|
|
|
|
|
|
|
|
| |
|
Date Opened | |
|
|
|
|
| Dealership |
|
or Acquired | |
|
Location |
|
Franchises |
| |
|
| |
|
|
|
|
|
BMW of Austin
|
|
|
7/02 |
|
|
Austin, TX |
|
BMW |
|
Goodson Dodge North
|
|
|
7/02 |
|
|
Spring, TX |
|
Dodge |
|
Honda Bloomfield
|
|
|
8/02 |
|
|
Bloomfield Hills, MI |
|
Honda |
|
Landers Hummer
|
|
|
9/02 |
|
|
Benton, AR |
|
Hummer |
|
Landers Hummer North
|
|
|
9/02 |
|
|
Fayetteville, AR |
|
Hummer |
|
Cerritos Hummer
|
|
|
9/02 |
|
|
Cerritos, CA |
|
Hummer |
|
MINI North Scottsdale
|
|
|
11/02 |
|
|
Phoenix, AZ |
|
MINI |
|
Audi North Scottsdale
|
|
|
11/02 |
|
|
Phoenix, AZ |
|
Audi |
|
Jaguar North Scottsdale
|
|
|
11/02 |
|
|
Phoenix, AZ |
|
Jaguar |
|
Lincoln-Mercury North Scottsdale
|
|
|
11/02 |
|
|
Phoenix, AZ |
|
Lincoln, Mercury |
|
Volkswagen North Scottsdale
|
|
|
11/02 |
|
|
Phoenix, AZ |
|
Volkswagen |
|
Lincoln-Mercury Volvo of Tulsa
|
|
|
12/02 |
|
|
Tulsa, OK |
|
Lincoln, Mercury, Volvo |
|
Aston Martin Tysons
|
|
|
3/03 |
|
|
Vienna, VA |
|
Aston Martin |
|
Pioneer Ford West
|
|
|
4/03 |
|
|
Goodyear, AZ |
|
Ford |
|
Inskip Auto Center
|
|
|
4/03 |
|
|
Warwick, RI |
|
Acura, Audi, Bentley, BMW, Infiniti, Lexus, Mercedes-Benz,
Porsche and Volvo |
|
Goodson Chrysler North
|
|
|
7/03 |
|
|
Spring, TX |
|
Chrysler |
|
Goodson Jeep North
|
|
|
7/03 |
|
|
Spring, TX |
|
Jeep |
|
Maserati of Warwick
|
|
|
12/03 |
|
|
Warwick, RI |
|
Maserati |
5
| |
|
|
|
|
|
|
|
|
| |
|
Date Opened | |
|
|
|
|
| Dealership |
|
or Acquired | |
|
Location |
|
Franchises |
| |
|
| |
|
|
|
|
|
Penske Cadillac South Bay
|
|
|
1/04 |
|
|
Torrance, CA |
|
Cadillac |
|
Maserati of Turnersville
|
|
|
1/04 |
|
|
Turnersville, NJ |
|
Maserati |
|
Maserati of Tulsa
|
|
|
2/04 |
|
|
Tulsa, OK |
|
Maserati |
|
Penske Hummer South Bay
|
|
|
4/04 |
|
|
Torrance, CA |
|
Hummer |
|
Mercedes-Benz of Chandler
|
|
|
7/04 |
|
|
Chandler AZ |
|
Mercedes-Benz |
|
Ferrari Maserati of Central New Jersey
|
|
|
7/04 |
|
|
Edison, NJ |
|
Ferrari, Maserati |
|
Capitol Honda
|
|
|
8/04 |
|
|
San Jose, CA |
|
Honda |
|
Honda North
|
|
|
8/04 |
|
|
Clovis, CA |
|
Honda |
|
Marin Honda
|
|
|
8/04 |
|
|
Corte Madera, CA |
|
Honda |
|
Los Gatos Acura
|
|
|
8/04 |
|
|
Los Gatos, CA |
|
Acura |
|
Sunnyvale Acura
|
|
|
8/04 |
|
|
Sunnyvale, CA |
|
Acura |
|
Maserati of Cleveland
|
|
|
8/04 |
|
|
Bedford, OH |
|
Maserati |
|
Hyundai of Waterford
|
|
|
11/04 |
|
|
Waterford, MI |
|
Hyundai |
|
Honda Mall of Georgia
|
|
|
1/05 |
|
|
Buford, GA |
|
Honda |
|
International
|
|
|
|
|
|
|
|
|
|
Mercedes-Benz of Cheltenham and Gloucester
|
|
|
7/02 |
|
|
Gloucester, England |
|
|
|
Mercedes-Benz of Swindon
|
|
|
7/02 |
|
|
Wiltshire, England |
|
Mercedes-Benz |
|
Mercedes-Benz of Bath
|
|
|
7/02 |
|
|
Bath, England |
|
Mercedes-Benz |
|
Tollbar Twickenham
|
|
|
9/02 |
|
|
Middlesex, England |
|
Volvo |
|
smart of Milton Keynes
|
|
|
2/03 |
|
|
Milton Keynes, England |
|
smart |
|
Sytner Rolls Royce Motor Cars
|
|
|
5/03 |
|
|
Cheshire, England |
|
Rolls Royce |
|
Porsche Centre Silverstone
|
|
|
5/03 |
|
|
Northamptonshire, |
|
Porsche |
| |
|
|
|
|
|
England |
|
|
|
Lexus Birmingham
|
|
|
6/03 |
|
|
West Midlands, England |
|
Lexus |
|
Toyota World Weston-Super-Mare
|
|
|
7/03 |
|
|
Somerset, England |
|
Toyota |
|
Toyota World Bristol North
|
|
|
7/03 |
|
|
Bristol, England |
|
Toyota |
|
Toyota World Bristol Central
|
|
|
7/03 |
|
|
Bristol, England |
|
Toyota |
|
Lexus Bristol
|
|
|
7/03 |
|
|
Bristol, England |
|
Lexus |
|
Guy Salmon Land Rover Stockport
|
|
|
7/03 |
|
|
Cheshire, England |
|
Land Rover |
|
Sytner Harold Wood
|
|
|
8/03 |
|
|
Essex, England |
|
BMW |
|
Sytner Chigwell
|
|
|
8/03 |
|
|
Essex, England |
|
BMW |
|
Bentley Birmingham
|
|
|
9/03 |
|
|
Birmingham, England |
|
Bentley |
|
Mercedes-Benz of Northampton
|
|
|
10/03 |
|
|
Northampton, England |
|
Mercedes-Benz |
|
Mercedes-Benz of Bedford
|
|
|
10/03 |
|
|
Bedfordshire, England |
|
Mercedes-Benz |
|
Bradford Audi
|
|
|
10/03 |
|
|
Yorkshire, England |
|
Audi |
|
Toyota World Newport
|
|
|
11/03 |
|
|
Newport, Wales |
|
Toyota |
|
Toyota World Cardiff
|
|
|
11/03 |
|
|
Cardiff, Wales |
|
Toyota |
6
| |
|
|
|
|
|
|
|
|
| |
|
Date Opened | |
|
|
|
|
| Dealership |
|
or Acquired | |
|
Location |
|
Franchises |
| |
|
| |
|
|
|
|
|
Toyota World Bridgend
|
|
|
11/03 |
|
|
Bridgend, Wales |
|
Toyota |
|
Lexus Cardiff
|
|
|
11/03 |
|
|
Cardiff, Wales |
|
Lexus |
|
Kings Cheltenham & Gloucester
|
|
|
5/04 |
|
|
Gloucester, |
|
Chrysler Jeep |
| |
|
|
|
|
|
England |
|
|
|
West London Audi
|
|
|
7/04 |
|
|
Middlesex, England |
|
Audi |
|
Reading Audi
|
|
|
7/04 |
|
|
Berkshire, England |
|
Audi |
|
Porsche Centre Glasgow
|
|
|
7/04 |
|
|
Strathclyde, Scotland |
|
Porsche |
|
Porsche Centre Edinburgh
|
|
|
7/04 |
|
|
Lothian, Scotland |
|
Porsche |
|
Mayfair Audi
|
|
|
7/04 |
|
|
London, England |
|
Audi |
|
Guildford Audi
|
|
|
7/04 |
|
|
Surrey, England |
|
Audi |
|
Graypaul Edinburgh
|
|
|
7/04 |
|
|
Lothian, Scotland |
|
Ferrari, Maserati |
|
Bentley Edinburgh
|
|
|
7/04 |
|
|
Lothian, Scotland |
|
Bentley |
|
Aston Green Audi
|
|
|
7/04 |
|
|
Berkshire, England |
|
Audi |
|
Tamsen GmbH (Bremen)
|
|
|
7/04 |
|
|
Bremen, Germany |
|
Ferrari, Maserati, Aston Martin, Rolls Royce and Bentley |
|
Tamsen GmbH (Hamburg)
|
|
|
7/04 |
|
|
Hamburg, Germany |
|
Ferrari, Maserati, Aston Martin, Rolls Royce and Bentley |
|
Toyota World Tamworth
|
|
|
10/04 |
|
|
Staffordshire, England |
|
Toyota |
|
Harrogate Audi
|
|
|
10/04 |
|
|
Harrogate, England |
|
Audi |
In January 2005, we purchased the remaining 50% interest of
Tulsa Auto Collection, a group of dealerships in Tulsa, Oklahoma
owned indirectly by Ford Motor Company consisting of six
franchises representing the Ford, Jaguar, Lincoln and Mercury
brands. Since January 2002, we also have divested
38 franchises. We expect to continue to pursue acquisitions
and related transactions in the future, although there can be no
assurance that we will succeed in this strategy.
7
Dealership Operations
Franchises. The following charts reflect our franchises
by location and our dealership mix by franchise:
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Franchise Locations | |
|
Franchises by Brand | |
| | |
|
| |
| Location |
|
Franchises | |
|
Franchise |
|
U.S. | |
|
Intl. | |
|
Total | |
| |
|
| |
|
|
|
| |
|
| |
|
| |
|
Arizona
|
|
|
21 |
|
|
Daimler Chrysler |
|
|
23 |
|
|
|
17 |
|
|
|
40 |
|
|
Arkansas
|
|
|
15 |
|
|
Toyota/Lexus |
|
|
19 |
|
|
|
15 |
|
|
|
34 |
|
|
California
|
|
|
16 |
|
|
Ford/PAG |
|
|
22 |
|
|
|
18 |
|
|
|
40 |
|
|
Connecticut
|
|
|
4 |
|
|
BMW/MINI |
|
|
9 |
|
|
|
18 |
|
|
|
27 |
|
|
Florida
|
|
|
7 |
|
|
General Motors |
|
|
23 |
|
|
|
1 |
|
|
|
24 |
|
|
Georgia
|
|
|
5 |
|
|
Honda/Acura |
|
|
23 |
|
|
|
1 |
|
|
|
24 |
|
|
Indiana
|
|
|
2 |
|
|
Nissan/Infiniti |
|
|
10 |
|
|
|
|
|
|
|
10 |
|
|
Michigan
|
|
|
7 |
|
|
Audi |
|
|
5 |
|
|
|
10 |
|
|
|
15 |
|
|
Mississippi
|
|
|
2 |
|
|
Porsche |
|
|
4 |
|
|
|
4 |
|
|
|
8 |
|
|
New Jersey
|
|
|
16 |
|
|
Others |
|
|
14 |
|
|
|
17 |
|
|
|
31 |
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
New York
|
|
|
3 |
|
|
Total |
|
|
152 |
|
|
|
101 |
|
|
|
253 |
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
North Carolina
|
|
|
3 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Ohio
|
|
|
8 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Oklahoma
|
|
|
8 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Puerto Rico
|
|
|
9 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Rhode Island
|
|
|
10 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
South Carolina
|
|
|
2 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Tennessee
|
|
|
3 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Texas
|
|
|
6 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Virginia
|
|
|
5 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
Total Domestic
|
|
|
152 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
United Kingdom
|
|
|
87 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Germany
|
|
|
10 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Brazil
|
|
|
4 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
Total Foreign
|
|
|
101 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
Total Worldwide
|
|
|
253 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Management. Each dealership or group of dealerships has
independent operational and financial management responsible for
day-to-day operations. We believe experienced local managers are
better qualified to make day-to-day decisions concerning the
successful operation of a dealership and can be more responsive
to our customers needs. We seek local dealership
management that not only has experience in the automotive
industry, but also is familiar with the local dealerships
market. Our regional management oversees operations at the
individual dealerships and supports the dealerships
operationally and administratively.
New Vehicle Sales. In 2004, we sold 178,012 new vehicles
which generated 59% of our revenue and 34% of our gross profit.
As of March 1, 2005, we sold over forty brands of domestic
and import family, sports and luxury cars, light trucks and
sport utility vehicles through 253 franchises in 20 states,
Puerto Rico, the U.K., Germany and Brazil. As of March 1,
2005, we sold the following brands: Acura, Alpina, Aston Martin,
Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ferrari,
Ford, GMC Truck, Honda, Hummer, Hyundai, Infiniti, Jaguar, Jeep,
Land Rover, Lexus, Lincoln-Mercury, Lotus, Maybach, Mazda,
Maserati, Mercedes Benz, MINI, Nissan, Pontiac, Porsche, Rolls
Royce, Bentley, SAAB, Scion, smart, Suzuki, Toyota, Volvo and
Volkswagen.
8
Our customers finance their purchases of new (and used) vehicles
through both traditional financing sources as well as through
consumer automobile leasing companies. Lease transactions are
typically provided to consumers by short term financing sources.
Leases also give us the opportunity to obtain repeat business
from customers on a more regular basis than traditional purchase
transactions.
Our new vehicles are acquired by our dealerships directly from
the manufacturer. We strive to maintain exemplary relations with
the automotive manufacturers, which is assisted by our long term
presence in the automotive retail market, the reputation of our
management team, our dedication to building and maintaining
positive relationships with our manufacturers, and our
consistent high sales volume from our dealerships. Our
dealerships finance the purchase of new vehicles from the
manufacturers through floor plan financing provided by various
manufacturers captive finance companies.
Used Vehicle Sales. In 2004, we sold 88,700 used vehicles
which generated 29% of our revenue and 13% of our gross profit.
We generally acquire used vehicles from auctions open only to
authorized new vehicle dealers, public auctions, trade-ins in
connection with new purchases and lease expirations or
terminations. Leased vehicles returned to the finance sources at
the end of the lease provide us a market of low mileage, late
model vehicles for our used vehicle sales operations. We clean,
repair and recondition, as necessary, generally at our own
service facilities, all used vehicles we acquire for resale.
Used vehicles account for a significant portion of the revenues
at each of our dealerships.
We believe growth opportunities relating to used vehicle sales
exist due to decreased customer concerns regarding used vehicles
as more well respected dealerships are engaging in the sale of
high-quality, low-mileage, late model used vehicles, coupled
with the proliferation of manufacturer certification processes
for these vehicles. To improve customer confidence in our used
vehicle inventory, each of our dealerships participates in all
available manufacturer certification processes for used
vehicles. If certification is obtained, the used vehicle owner
is typically provided benefits and warranties similar to those
offered to new vehicle owners by the applicable manufacturer.
Since warranty work can only be performed at franchised
dealerships, we believe we may benefit from the opportunity to
retain these customers as service and parts customers. In
addition, we offer for sale third-party extended service
contracts on all of our used vehicles.
Some vehicles acquired through trade-ins or originally intended
for sale in our used vehicle operations are instead sold via
auction. Through our scale in many markets, we have implemented
closed-bid auctions that allow us to bring a large number of
vehicles from different franchises to a central market for other
dealers or wholesalers to purchase. We believe this strategy has
resulted in greater operating efficiency and helped to reduce
costs associated with maintaining optimal inventories.
Vehicle Finance, Extended Service and Insurance Sales.
Finance and insurance sales represented 2% of our revenue
and 16% of our gross profit in 2004. At our customers
option, our dealerships arrange third party financing for our
customers vehicle purchases. As compensation we receive a
portion of the cost of financing paid by the customer for each
financed sale; however, we generally are limited in the amount
of revenue per transaction we may receive from certain finance
products by these finance companies. While these services are
generally non-recourse to us, we are subject to chargebacks in
certain circumstances such as default under a financing
arrangement or other circumstances. We provide training to our
finance and insurance personnel to help assure compliance with
internal policies and procedures, as well as applicable state
regulations. We also offer for sale other aftermarket products,
such as Sirius Satellite Radio®, cellular phones, alarms
and protective coatings.
We also offer our customers various vehicle warranty and
extended protection products, including extended warranties,
maintenance programs, guaranteed auto protection (known as
GAP, this protection covers the shortfall between a
customers loan balance and insurance payoff in the event
of a casualty), lease wear and tear insurance and
theft protection products at competitive prices. The vehicle
warranty and extended protection products that our stores
currently offer to customers are underwritten and administered
by independent third parties, including the vehicle
manufacturers captive finance subsidiaries. We may also be
subject to chargebacks in connection with sale of certain of
these products.
9
Service and Parts Sales. Service and parts sales
represented 10% of our revenue and 37% of our gross profit in
2004. We generate service and parts sales at each of our
dealerships, primarily relating to the vehicle models sold at
that dealership. We perform both warranty and non-warranty work.
Our service and parts revenues have increased each year, in
large part due to our increased service capacity, coupled with
the increasingly complex technology used in vehicles, which
makes it difficult for independent repair facilities to maintain
and repair todays automobiles. As part of our agreements
with our manufacturers, we obtain all equipment required by the
manufacturer and needed to service and maintain each make of
vehicle sold at any particular dealership.
A goal of each of our dealerships is to make each vehicle
purchaser a customer of our service and parts department. Our
dealerships keep detailed records of our customers
maintenance and service history and many dealerships send
reminders to customers when vehicles are due for periodic
maintenance or service. Many of our dealerships also have
extended evening and weekend service hours to add convenience
for our customers. We also operate 40 collision repair centers,
each of which is operated as an integral part of our dealership
operations.
Internet Presence. In order to attract customers and
enhance our customer service, each of our dealerships maintains
its own website, and our corporate website, www.unitedauto.com,
provides a link to each of our dealership websites allowing
consumers to source information and communicate directly with
our dealerships locally. During 2004, we established a
relationship with Reynolds Web Services, a division of The
Reynolds & Reynolds Company, to provide website design,
hosting, and consulting services for the majority of the
companys websites. Reynolds Web Services will assist
us in the area of on-line automotive merchandising. Each of our
U.S. dealership websites are presented in common formats (except
where otherwise required by manufacturers) which helps to
minimize costs and provide a consistent image across
dealerships. In addition, many automotive manufacturers
websites provide links to our dealerships websites.
According to industry analysts, the majority of car buyers
nationwide will consult the Internet for new and pre-owned
automotive information. The Internet is generating
better-informed consumers and improving the efficiency of the
sales process. Using our dealership websites, consumers can
electronically search our inventory for vehicles that meet their
model and feature requirements and price range. Our websites
provide detailed information for the entire purchase process,
including detailed information including, photos, prices,
promotions, specifications, reviews, tools to schedule service
appointments and financial applications. We believe these
features make it easier for consumers to meet all of their
automotive research needs. Customers can contact dedicated
Internet sales consultants on line via www.unitedauto.com
or the dealership websites.
We have also partnered with CarsDirect.com, a leading online car
buying service that provides consumers with a full menu of
research features. Consumers can also use CarsDirect.com to
either buy a vehicle online or be sent to a network of
dealerships in their market, including most of our dealerships.
Research features include detailed safety ratings and reviews,
financing, extended warranties, insurance quotes, anti-theft
products and trade-in appraisals.
10
&n