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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-Q

(Mark One)

x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934

FOR THE PERIOD ENDED JANUARY 25, 2003

OR

o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934

For the transition period from                      to                     

Commission File Number 0-8141

NORSTAN, INC.
(Exact name of registrant as specified in its charter)

     
Minnesota   41-0835746

 
(State or other jurisdiction of
incorporation or organization)
  (I.R.S. Employer
Identification No.)
 
5101 Shady Oak Road, Minnetonka, Minnesota 55343-4100

(address of principal executive offices)
 
Telephone (952) 352-4000 Fax (952) 352-4949 Internet www.norstan.com

(Registrant’s telephone number, facsimile number, Internet address)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15 (d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes x. No o.

On February 26, 2003, there were 12,708,786 shares outstanding of the registrant’s common stock, par value $0.10 per share, its only class of equity securities.

 


TABLE OF CONTENTS

CONSOLIDATED STATEMENTS OF OPERATIONS
CONSOLIDATED BALANCE SHEETS
CONSOLIDATED BALANCE SHEETS
CONSOLIDATED STATEMENTS OF CASH FLOW
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
SIGNATURES
CERTIFICATION
CERTIFICATION
EX-99.1 Certification Pursuant to 18 USC Sect.1350
EX-99.2 Certification Pursuant to 18 USC Sect.1350


Table of Contents

PART I. FINANCIAL INFORMATION
ITEM 1.

NORSTAN, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OPERATIONS
UNAUDITED

(In thousands, except per share amounts)

                                         
            Three Months Ended     Nine Months Ended  
           
   
 
            January 25,     January 26,     January 25,     January 26,  
            2003     2002     2003     2002  
           
   
   
   
 
REVENUES
                               
Communications Technology Solutions and Services
  $ 51,242     $ 53,811     $ 143,801     $ 158,355  
Resale Services
    6,804       7,673       21,632       22,759  
Financial Services
    712       1,083       2,485       4,340  
 
 
   
   
   
 
       
Total Revenues
    58,758       62,567       167,918       185,454  
 
 
   
   
   
 
COST OF SALES
                               
Communications Technology Solutions and Services
    37,329       39,510       102,320       113,281  
Resale Services
    4,439       5,019       13,955       14,473  
Financial Services
    (19 )     132       130       869  
 
 
   
   
   
 
       
Total Cost of Sales
    41,749       44,661       116,405       128,623  
 
 
   
   
   
 
GROSS MARGIN
                               
Communications Technology Solutions and Services
    13,913       14,301       41,481       45,074  
Resale Services
    2,365       2,654       7,677       8,286  
Financial Services
    731       951       2,355       3,471  
 
 
   
   
   
 
     
Total Gross Margin
    17,009       17,906       51,513       56,831  
 
 
   
   
   
 
   
Selling, General & Administrative Expenses
    16,397       17,652       48,952       55,254  
OPERATING INCOME
    612       254       2,561       1,577  
   
Interest Expense
    (510 )     (1,127 )     (1,689 )     (3,823 )
   
Other Income (Expense), Net
    32       273       25       750  
 
 
   
   
   
 
INCOME (LOSS) FROM CONTINUING OPERATIONS BEFORE INCOME TAXES
    134       (600 )     897       (1,496 )
   
Provision for Income Tax
    51             341        
 
 
   
   
   
 
INCOME (LOSS) FROM CONTINUING OPERATIONS
    83       (600 )     556       (1,496 )
 
 
   
   
   
 
DISCONTINUED OPERATIONS:
                               
   
Income from operations of discontinued operations, net of tax provision of $13 in 2003
          760       20       2,144  
   
Gain on disposal of discontinued operations, net of tax provision of $204 and $623 in 2003
    333             2,617        
 
 
   
   
   
 
NET INCOME
  $ 416     $ 160     $ 3,193     $ 648  
 
 
   
   
   
 
NET INCOME (LOSS) PER SHARE — BASIC
                               
 
CONTINUING OPERATIONS
  $ 0.01     $ (0.05 )   $ 0.05     $ (0.13 )
 
DISCONTINUED OPERATIONS
    0.02       0.06       0.21       0.18  
 
 
   
   
   
 
NET INCOME (LOSS) PER SHARE — BASIC
  $ 0.03     $ 0.01     $ 0.26     $ 0.05  
 
 
   
   
   
 
NET INCOME (LOSS) PER SHARE — DILUTED
                               
 
CONTINUING OPERATIONS
  $ 0.01     $ (0.05 )   $ 0.04     $ (0.12 )
 
DISCONTINUED OPERATIONS
    0.02       0.06       0.20       0.17  
 
 
   
   
   
 
NET INCOME (LOSS) PER SHARE — DILUTED
  $ 0.03     $ 0.01     $ 0.24     $ 0.05  
 
 
   
   
   
 
WEIGHTED AVERAGE SHARES OUTSTANDING
                               
 
BASIC
    12,524       12,054       12,443       12,024  
 
 
   
   
   
 
 
DILUTED
    13,131       12,769       13,079       12,633  
 
 
   
   
   
 

The accompanying notes are an integral part of these consolidated financial statements.

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NORSTAN, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

UNAUDITED
(In thousands, except share amounts)

                     
        January 25,     April 30,  
        2003     2002  
       
   
 
ASSETS
               
CURRENT ASSETS
               
 
Cash
  $ 3,212     $ 1,936  
 
Accounts receivable, net of allowances for doubtful accounts of $934 and $1,228
    35,499       29,898  
 
Lease receivables
    8,133       13,404  
 
Inventories
    6,721       4,312  
 
Costs and estimated earnings in excess of billings of $8,870 and $6,041
    6,625       4,772  
 
Income taxes receivable
          7,761  
 
Prepaid expenses, deposits and other
    5,508       6,753  
 
Net current assets of discontinued operations
    5       2,985  
 
 
 
   
 
   
TOTAL CURRENT ASSETS
    65,703       71,821  
 
 
 
   
 
PROPERTY AND EQUIPMENT
               
 
Furniture, fixtures and equipment
    88,298       85,210  
 
Less-accumulated depreciation and amortization
    (70,737 )     (64,058 )
 
 
 
   
 
   
NET PROPERTY AND EQUIPMENT
    17,561       21,152  
 
 
 
   
 
OTHER ASSETS
               
 
Lease receivables, net of current portion
    6,870       11,947  
 
Goodwill, net of accumulated amortization of $6,393 and $6,369
    3,911       3,883  
 
Deferred income taxes
    11,794       12,592  
 
Net non-current assets of discontinued operations
    476       1,097  
 
Other
    124       73  
 
 
 
   
 
   
TOTAL OTHER ASSETS
    23,175       29,592  
 
 
 
   
 
TOTAL ASSETS
  $ 106,439     $ 122,565  
 
 
 
   
 

The accompanying notes are an integral part of these consolidated balance sheets.

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NORSTAN, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

UNAUDITED
(In thousands, except share amounts)

                       
          January 25,     April 30,  
          2003     2002  
         
   
 
LIABILITIES AND SHAREHOLDERS’ EQUITY
               
CURRENT LIABILITIES
               
 
Current maturities of long-term debt
  $ 3,043     $ 4,127  
 
Current maturities of discounted lease rentals
    6,056       7,230  
 
Accounts payable
    14,917       15,679  
 
Deferred revenue
    22,039       21,372  
 
Accrued -
               
   
Salaries and wages
    2,705       11,933  
   
Other liabilities
    6,945       7,810  
 
Billings in excess of costs and estimated earnings of $16,439 and $27,579
    6,702       5,663  
 
 
 
   
 
     
TOTAL CURRENT LIABILITIES
    62,407       73,814  
 
 
 
   
 
LONG-TERM DEBT, net of current maturities
    18,008       25,540  
DISCOUNTED LEASE RENTALS, net of current maturities
    4,562       6,295  
SHAREHOLDERS’ EQUITY
               
 
Common stock — $.10 par value; 40,000,000 authorized shares; 12,709,536 and 12,429,507 shares issued and outstanding
    1,271       1,243  
 
Capital in excess of par value
    56,585       55,856  
 
Accumulated deficit
    (34,218 )     (37,412 )
 
Unamortized cost of stock
    (240 )     (674 )
 
Accumulated other comprehensive loss
    (1,936 )     (2,097 )
 
 
 
   
 
     
TOTAL SHAREHOLDERS’ EQUITY
    21,462       16,916  
 
 
 
   
 
TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY
  $ 106,439     $ 122,565  
 
 
 
   
 

The accompanying notes are an integral part of these consolidated balance sheets.

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NORSTAN, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOW

UNAUDITED

(In thousands)

                       
          Nine Months Ended  
         
 
          January 25,     January 26,  
          2003     2002  
         
   
 
OPERATING ACTIVITIES
               
 
Net income (loss) from continuing operations
  $ 556     $ (1,496 )
 
Adjustments to reconcile net income (loss) from continuing operations to net cash (used for) provided by continuing operations:
               
   
Restructuring charges paid
          (974 )
   
Depreciation and amortization
    7,098       10,848  
   
Deferred income taxes
    339       (429 )
   
Changes in operating items:
               
     
Accounts receivable
    (5,541 )     (6,462 )
     
Inventories
    (2,387 )     1,641  
     
Costs and estimated earnings in excess of billings
    (1,845 )     3,320  
     
Prepaid expenses, deposits and other
    1,247       (1,301 )
     
Accounts payable
    (796 )     (6,851 )
     
Deferred revenue
    614       2,007  
     
Income taxes payable/receivable
    8,234       2,485  
     
Accrued liabilities
    (10,083 )     4,999  
     
Billings in excess of costs and estimated earnings
    1,028       730  
 
 
 
   
 
   
Net cash (used for) provided by operating activities
    (1,536 )     8,517  
 
 
 
   
 
INVESTING ACTIVITIES
               
 
Additions to property and equipment, net
    (2,975 )     (3,714 )
 
Investment in lease contracts
    (228 )     (2,719 )
 
Proceeds from lease contracts
    10,621       18,773  
 
Other, net
    112       (102 )
 
 
 
   
 
   
Net cash provided by investing activities
    7,530       12,238  
 
 
 
   
 
FINANCING ACTIVITIES
               
 
Proceeds from the sale of leases
          6,430  
 
Borrowings on long-term debt
    124,988       236,492  
 
Repayments of long-term debt
    (133,603 )     (253,032 )
 
Borrowings on discounted lease rentals
    3,620        
 
Repayments of discounted lease rentals
    (6,560 )     (9,630 )
 
Proceeds from sale of common stock
    757       487  
 
 
 
   
 
   
Net cash used for financing activities
    (10,798 )     (19,253 )
 
 
 
   
 
EFFECT OF EXCHANGE RATE CHANGES ON CASH
    16       (32 )
 
 
 
   
 
NET CASH FLOW FROM CONTINUING OPERATIONS
    (4,788 )     1,470  
NET CASH FLOW FROM DISCONTINUED OPERATIONS
    6,064       (608 )
CASH, BEGINNING OF PERIOD
    1,936       2,106  
 
 
 
   
 
CASH, END OF PERIOD
  $ 3,212     $ 2,968  
 
 
 
   
 

The accompanying notes are an integral part of these consolidated financial statements.

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NORSTAN, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

JANUARY 25, 2003

UNAUDITED

     The information furnished in this report is unaudited and reflects normal recurring adjustments and such other adjustments which, in the opinion of management, are necessary to present fairly the operating results for the interim periods. The operating results for the interim periods presented are not necessarily indicative of the operating results to be expected for the full fiscal year. This report should be read in conjunction with Norstan’s Annual Report on Form 10-K for the year ended April 30, 2002.

PRINCIPLES OF CONSOLIDATION

     The accompanying consolidated financial statements include the accounts of Norstan and its subsidiaries. All significant intercompany balances and transactions have been eliminated in consolidation.

DISCONTINUED OPERATIONS

Network Services:

     On February 4, 2002, Norstan announced that it had entered into a definitive agreement to sell its Network Services business to NetWolves Corporation (NASDAQ: WOLV) for $7.5 million. The transaction was completed on July 9, 2002, effective on July 1, 2002. Pursuant to the terms of the purchase agreement, $3.75 million was received at closing and the remaining $3.75 million is due one year from closing, evidenced by a non-interest bearing promissory note in favor of Norstan. The Company recorded a pre-tax gain on this sale of $2.7 million in its first quarter of fiscal 2003 based solely on the $3.75 million cash received. Any additional gains related to receipt of the promissory note will be recorded when collection is assured. Network Services provided multiple source long distance services and related consulting and professional services. Because of the sale of this business unit, Network Services results of operations have been reported as discontinued operations for all periods presented.

Consulting:

     During fiscal 2001, Norstan divested its IT consulting business in order to focus on its core competencies of providing communications technology services and solutions to channel partners and direct enterprise customers. In addition to refocusing Norstan’s strategy, the absence of realized synergies between the Company’s communications and IT consulting businesses and recurring losses within the consulting business contributed to the decision to divest of this non-strategic business segment.

     Divestiture of the IT consulting business began on February 7, 2001 with the sale of the Company’s 75% interest in Connaissance Consulting to Connaissance’s founder. Terms of the sale required the payment of $3.0 million in cash at closing and delivery of promissory notes drawn in favor of Norstan with an aggregate face amount of $13.0 million maturing on various dates, commencing on April 30, 2001 and ending December 31, 2005. To date, $1.0 million has been collected on one of the notes and the remaining $12.0 million has been fully reserved for, including a charge of $5.0 million recorded during the fourth quarter of fiscal 2002.

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     The divestiture concluded with the sale of Norstan Consulting on April 30, 2001 to a management group led by Norstan Consulting’s former President and the Company’s former Vice Chairman. Terms of the sale required the payment of $500,000 in cash at closing and delivery of a promissory note drawn in favor of the Company in the face amount of $1.5 million maturing on August 28, 2001. In addition, as part of the transaction, Norstan retained its rights to certain assets and assumed certain liabilities of Norstan Consulting. As of April 30, 2002, the promissory note had been paid in full.

     The results of these two business units have historically been reported as the Company’s “Consulting” business segment. With these sales, Consulting’s results are reported as discontinued operations for all periods presented.

     Financial Information Related to Discontinued Operations:

     Net assets of discontinued operations include the following (in thousands):

                     
        As of  
       
 
        January 25,     April 30,  
        2003     2002  
       
   
 
Assets:
               
 
Cash, accounts receivable and inventories
  $ 165     $ 1,571  
 
Net property and equipment
          621  
 
Notes receivable, prepaids and other assets
    1,139       4,769  
Liabilities:
               
 
Accounts payable
    (127 )     (1,487 )
 
Accrued -
               
   
Salaries & wages
          (106 )
   
Future lease obligations
    (696 )     (863 )
   
Other liabilities
          (423 )
 
 
 
   
 
Net assets of discontinued operations
    481       4,082  
Less: Current portion
    (5 )     (2,985 )
 
 
 
   
 
 
  $ 476     $ 1,097  
 
 
 
   
 

Summary operating results of the discontinued operations are as follows (in thousands):

                                 
    Three Months Ended     Nine Months Ended  
   
   
 
    January 25,     January 26,     January 25,     January 26,  
    2003     2002     2003     2002  
   
   
   
   
 
Revenues
  $     $ 4,769     $ 3,521     $ 16,333  
Cost of sales
          3,201       2,494       11,640  
 
 
   
   
   
 
Gross margin
          1,568       1,027       4,693  
Sales, general and administrative expenses
          808       993       2,549  
 
 
   
   
   
 
Operating income
          760       34       2,144  
Other income (expense), net
                (1 )      
 
 
   
   
   
 
Net income before taxes
          760       33       2,144  
Income tax provision
                13        
 
 
   
   
   
 
Net income from discontinued operations
  $     $ 760     $ 20     $ 2,144  
 
 
   
   
   
 

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     In addition to the operating results above, Norstan recorded a net gain on the disposal of discontinued operations of $2.6 million in the first nine months of fiscal 2003. The gain on disposal includes the following: (i) a pre-tax gain on the sale of Norstan’s Network Services business of $2.7 million ($2.3 million after tax), (ii) a $591,000 gain, net of tax, related to payments on the promissory note received by the Company as part of the PRIMA Consulting arbitration settlement of February 25, 2002, ($333,000, after tax, in the third quarter ended January 25, 2003) and (iii) a $269,000 net loss related to additional costs incurred in the disposition of Connaissance Consulting.

     The after-tax gain on the sale of the Network Services business reflects the reversal of a $1.6 million tax valuation allowance which had been previously established for the Company’s capital loss carryforwards. The sale of the Network Services business will allow Norstan to fully utilize these capital loss carryforwards. Accordingly, this valuation allowance was reversed through discontinued operations.

FOREIGN CURRENCY

     For Norstan’s Canadian operations, assets and liabilities are translated at exchange rates as of the balance sheet date, and revenues and expenses are translated at average exchange rates prevailing during the period. Translation adjustments are recorded as a separate component of shareholders’ equity.

SUPPLEMENTAL CASH FLOW INFORMATION

     Supplemental disclosure of cash flow information is as follows (in thousands):

                   
      Nine Months Ended  
     
 
      January 25,     January 26,  
      2003     2002  
     
   
 
Cash paid for:
               
 
Interest
  $ 1,646     $ 4,651  
 
Income taxes
  $ 149     $ 177  

RECENTLY ISSUED ACCOUNTING STANDARDS

     In December 2002, the FASB issued SFAS No. 148, “Accounting for Stock-Based Compensation — Transition and Disclosure,” which amends SFAS No. 123, “Accounting for Stock-Based Compensation.” SFAS No. 148 provides alternative methods of transition for a voluntary change to the fair value based method of accounting for stock-based employee compensation. In addition, SFAS No. 148 amends the disclosure requirement of SFAS No. 123 to require more prominent and more frequent disclosures in financial statements of the effects of stock-based compensation. The transition guidance and annual disclosure provisions of SFAS No. 148 are effective for fiscal years ending after December 15, 2002. The interim disclosure provisions are effective for financial reports containing condensed financial statements for interim periods beginning after December 15, 2002. The Company will adopt the new disclosure provisions of SFAS No. 148 effective with its fourth quarter of fiscal 2003. The adoption will have no impact on the Company’s consolidated balance sheet or results of operations.

     In November 2002, the FASB issued FIN No. 45, “Guarantor’s Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees of Indebtedness of Others” (FIN 45). FIN 45 clarifies the requirements for a guarantor’s accounting for and disclosure of certain guarantees issued and outstanding. The initial recognition and initial measurement provisions of FIN 45 are applicable to guarantees issued or modified after December 31, 2002. The Company adopted the provisions of FIN 45 during this fiscal third quarter of 2003. The Company is subject to warranty claims for products and overall solutions that fail to perform as expected due to design, installation or manufacturing deficiencies. Customers continue to require their outside suppliers to guarantee or

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warrant their products/solutions and bear the cost of repair or replacement of such products/solutions. Depending on the terms under which the Company supplies products/solutions to its customers, a customer may hold the Company responsible for some or all of the repair, replacement or redesign/reinstallation costs of defective products/solutions, when the product/solution supplied did not perform as presented. The Company generally provides customers a warranty on product’s consistent with the warranty the Company receives from the original equipment manufacturer. Therefore, in most instances, the original equipment manufacturer bears the cost to replace defective products. The Company will provide the necessary labor to redesign, reinstall or replace products/solutions that did not perform as presented. The Company’s policy is to reserve for estimated future customer warranty costs based upon historical trends of actual costs incurred. The warranty reserve is included in other accrued liabilities within the Company’s consolidated balance sheet. The following presents a summary of the warranty provision (in thousands):

         
Beginning balance April 30, 2002
  $ 1,526  
Reductions for payments made
    (1,738 )
Provision for reserves recorded
    1,667  
Currency translation adjustment
    5  
 
 
 
Ending balance January 25, 2003
  $ 1,460  
 
 
 

     In June 2002, the FASB issued Statement of Financial Accounting Standards No. 146 (SFAS No. 146), “Accounting for Costs Associated with Exit or Disposal Activities”. SFAS No. 146 requires that a liability for a cost associated with an exit or disposal activity be recognized when the liability is incurred. SFAS No. 146 modifies the definition and requirement for recognition of exit costs in Emerging Issues Task Force Issue No. 94-3 where a liability for an exit cost was recognized at the date of an entity’s commitment to an exit plan. This statement is effective for exit or disposal activities initiated after December 31, 2002. While Norstan does not currently anticipate the adoption will have a material impact on its current financial position or results of operations, should Norstan initiate further exit or disposal activities, Norstan would be required to follow this new pronouncement.

     In August 2001, the FASB issued Statement of Financial Accounting Standards No. 144, “Accounting for the Impairment or Disposal of Long-Lived Assets” (“SFAS No. 144”). SFAS No. 144 addresses financial accounting and reporting for the impairment or disposal of long-lived assets and supercedes FASB Statement No. 121, “Accounting for the Impairment of Long-Lived Assets To Be Disposed Of” and the accounting and reporting provisions of APB Opinion No. 30. The changes required by SFAS No. 144 resolve significant implementation issues related to SFAS No. 121 and improve financial reporting by requiring that one accounting model be used for long-lived assets to be disposed of by sale, whether previously held and used or newly acquired. The requirements of SFAS No. 144 also broaden the presentation of discontinued operations to include more disposal transactions. Norstan adopted SFAS No. 144 in fiscal 2003 which did not have a significant effect on its consolidated financial position or results of operations.

USE OF ESTIMATES

     The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosures of contingent assets and liabilities as of the date of the financial statements. Estimates also affect the reported amounts of revenues and expenses during the periods presented. Estimates are used for such items as allowances for doubtful accounts, inventory valuation, depreciable lives of property and equipment, warranty reserves and others. Ultimate results may differ from those estimates.

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EARNINGS PER SHARE DATA

     Norstan reports net income (loss) per share pursuant to the requirements of the Statement of Financial Accounting Standards No. 128 “Earnings per Share” (“SFAS No. 128”). SFAS No. 128 requires presentation of basic and diluted earnings (loss) per share (EPS). Basic EPS is computed by dividing net income by the weighted average number of shares of common stock outstanding during the period. Diluted EPS reflects potential dilution from outstanding stock options and other securities using the treasury stock method.

COMPREHENSIVE INCOME

     Norstan reports comprehensive income and its components pursuant to the requirements of SFAS No. 130, “Reporting Comprehensive Income”. For the Company, comprehensive income consists of net income (loss) adjusted for foreign currency translation adjustments. Comprehensive income, as defined by SFAS No. 130, was approximately $571,000 for the quarter ended January 25, 2003 and $39,000 for the similar period ended January 26, 2002. For the nine month period ended January 25, 2003, the Company had comprehensive income of $3.4 million as compared to $433,000 for the nine months ended January 26, 2002.

VENDOR AGREEMENTS

     Norstan has been a distributor of Siemens communication equipment since 1976 and is Siemens’ largest independent distributor in North America. The term of the current distributor agreement with Siemens, signed in January 1999, is five years. Norstan and Siemens are also parties to an agreement scheduled to expire on July 27, 2003 pursuant to which Norstan is authorized to refurbish and sell previously owned Siemens equipment.

INCOME TAXES

     Deferred income taxes are provided for differences between the financial statement carrying amounts and the tax basis of Norstan’s assets and liabilities at currently enacted tax rates.

     Realization of the Company’s net deferred tax assets is dependent on its ability to generate sufficient future taxable income. Management’s expectations regarding future operating results led it to believe that it is more likely than not that the recorded asset will be realized. Should the Company’s operating strategies fail to produce sufficient taxable income in the future, Norstan would record an additional valuation allowance in the appropriate future reporting period, as required by generally accepted accounting principles. Norstan’s U.S. net operating loss carryforwards expire from 2020 to 2021.

     For the nine months ended January 25, 2003, Norstan recorded a tax provision of 38.0% on net income from continuing operations and net income from operations of discontinued operations. In addition, a provision of 38.0% was recorded on the gains on disposal of discontinued operations, net of a $608,000 tax benefit related to the Company’s deferred capital loss carryforward tax asset.

BANK FINANCING

     On July 12, 2002, Norstan entered into a new $30.0 million credit agreement with certain banks consisting of the following components: A) a $21.0 million revolving line of credit, with availability based on eligible receivables and inventory, as defined, and B) a $9.0 million term loan with quarterly payments of $1.0 million which began October 25, 2002.

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     The revolving line matures on June 28, 2004 and the term note matures on October 29, 2004. The term note is subject to certain prepayment provisions in the event the Company receives cash from the collection of the promissory note related to the sale of Network Services. The agreement also provides that when the term loan is paid to an amount less than $5.0 million, the Company has an option to increase the revolving commitment amount to $25.0 million provided accounts receivable and inventory levels support such an increase.

     The revolving facility and term loan bore interest at the bank’s reference rate plus 1.0% or Eurodollar rate advance plus 3.0% through December 31, 2002. As of January 1 and through January 25, 2003, applicable interest rates were the bank’s reference rate and/or Eurodollar rate advance plus 2.0% with provisions for future rate reductions if Norstan meets certain financial targets. Borrowings under this agreement were $21.0 million as of January 25, 2003 and averaged $21.7 million during the first nine month period of fiscal 2003 with average interest rates of 5.7%. Annual commitment fees range from      .375% to .25%. Under this agreement the Company is required to maintain minimum levels of tangible net worth and EBT (earnings before taxes) and achieve certain other financial ratios. As of January 25, 2003, Norstan was in compliance with all applicable financial covenants.

     Norstan’s management believes that a combination of cash expected to be generated from operations, borrowing capacity available under the financing arrangements discussed above, cash received or expected to be received from collection of promissory notes or other transactions, including the issuance of equity securities, will be adequate to meet the anticipated liquidity and capital resource requirements of its business through at least April 30, 2003.

BUSINESS SEGMENTS

     Norstan delivers its products and services through three business segments, Communications Technology Solutions and Services, Resale Services and Financial Services. The Company’s interim disclosures under the requirements of SFAS No. 131, “Disclosure about Segments of an Enterprise and Related Information,” are as follows (in thousands):

                                 
    For the Quarter Ended  
   
 
    January 25,     January 26,  
    2003     2002  
   
   
 
            Operating             Operating  
    Revenues     Income/(Loss)     Revenues     Income/(Loss)  
   
   
   
   
 
Communications Technology Solutions and Services
  $ 51,242     $ (352 )   $ 53,811     $ (796 )
Resale Services
    6,804       685       7,673       680  
Financial Services
    712       279       1,083       370  
 
 
   
   
   
 
Totals
  $ 58,758     $ 612     $ 62,567     $ 254  
 
 
   
   
   
 
                                 
    For the Nine Months Ended  
   
 
    January 25,     January 26,  
    2003     2002  
   
   
 
            Operating             Operating  
    Revenues     Income/(Loss)     Revenues     Income/(Loss)  
   
   
   
   
 
Communications Technology Solutions and Services
  $ 143,801     $ (563 )   $ 158,355     $ (2,143 )
Resale Services
    21,632       2,245       22,759       2,220  
Financial Services
    2,485       879       4,340       1,500  
 
 
   
   
   
 
Totals
  $ 167,918     $ 2,561     $ 185,454     $ 1,577  
 
 
   
   
   
 

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SUBSEQUENT EVENT

Acquisition of Voice Over IP Applications Software Assets

     On March 7, 2003, Norstan announced that it had purchased certain assets and intellectual property, effective March 1, 2003, from NetCom Systems, Inc. related to NetCom’s voice over Internet Protocol (IP) telephony applications software operations. This group is involved in the development of applications that increase the effectiveness and productivity of IP communications systems. The software assets purchased as part of this transaction include the NetCom Internet Protocol Application (NIPA) Framework — an IP application framework/architecture which provides a base for the development of efficient and effective IP solutions. Currently, the NIPA Framework is used specifically with Cisco’s AVVID enterprise architecture; however, it can be easily interfaced with multiple manufacturers of IP solutions. In addition to the NIPA framework, the Company acquired certain applications which have been developed to effectively meet specific needs of IP telephony users, including; Soft BossAdmin, IP ZonePage, IP Call Block, IP 911 Alert, IP Dial-Out and IP GMS (Guest Management Services). The acquisition consideration totaled $3.0 million, consisting of a cash payment of $1.1 million at closing and $1.1 million 120 days after the closing and guaranteed payments of $800,000 payable over the next two years. The purchase agreement provides that Norstan may pay NetCom contingent consideration up to $3.0 million based on the amount of new software license fees received by Norstan during the two-year period following the closing. At the Company’s discretion, up to 50 percent of any contingent consideration may be paid in shares of the Company’s common stock. The Company will fund the purchase of these assets from borrowings under the Company’s revolving credit facility or through the issuance of equity securities. The Company has hired certain key NetCom personnel who were involved in NetCom’s development of IP telephony applications software.

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ITEM 2.

MANAGEMENT’S DISCUSSION AND ANALYSIS OF
FINANCIAL CONDITION AND RESULTS OF OPERATIONS

GENERAL

     Norstan, Inc. (“Norstan” or the “Company”) is a full-service communications solutions and services company that delivers voice and data technologies and services, and remanufactured equipment to select corporate end-users and channel partners. Norstan offers a full range of technologies for call center design, IP telephony/PBX, messaging, infrastructure, conferencing, and mobility. Norstan manages the operations of its subsidiaries, Norstan Communications, Inc., Norstan Canada, Ltd., Norstan Financial Services, Inc., Vibes Technologies, Inc., Norstan International, Inc., and Norstan-UK Limited. The Company is headquartered in Minnetonka, Minnesota with sales and services throughout North America. Norstan’s common stock is listed on the Nasdaq stock market under the symbol NRRD.

     Norstan drives its business by delivering legendary service through the installation of a broad array of technology platforms, software solutions and on-going system maintenance needs. The Company draws its customers from the banking/finance, healthcare, manufacturing, retail, government, education, utilities, finance/insurance and non-profit sectors. The Company derives revenues from technology service support sales to a broad channel of manufacturers, resellers and distributors and through partnerships with manufacturers offering best-in-class technology. Norstan also maintains a direct sales effort focused on Fortune 2000 companies and an inside sales force focused on smaller opportunities. The Company’s remanufactured equipment segment supports Norstan’s customer base, channel partners, resellers and distributors with efficient and reliable resale services.

     To address the complex communication requirements of its customers, Norstan provides a broad range of products and services through three interrelated business segments: Communications Technology Solutions and Services, Resale Services, and Financial Services which accounted for 85.6%, 12.9%, and 1.5% of Norstan’s revenues for the nine months ended January 25, 2003, respectively. Communications Technology Solutions and Services provides best-in-class technologies and services focused on selected enterprise customers throughout North America and technology implementation and support services for network providers, manufacturers, integrators, and resellers. Resale Services provides refurbished and re-certified voice and data products to end users. Financial Services supports the sales process by providing customers with customized financing alternatives.

     In July 2002, Norstan completed the sale of its Network Services business to NetWolves Corporation for $7.5 million, including $3.75 million in cash and a non-interest bearing promissory note for $3.75 million. Network Services provided multiple source long distance services and related consulting and professional services to its customers. Management concluded that the Network Services unit was not strategic to the Company’s overall future direction.

     During fiscal 2001, Norstan divested its IT consulting business in order to focus on its core competencies of providing communications technology services and solutions to channel partners and direct enterprise customers. The two units that made up the Company’s IT consulting business, Connaissance Consulting and Norstan Consulting, were sold on February 7 and April 30, 2001, respectively. The absence of synergies between Norstan’s communications and consulting businesses and recurring losses within the consulting businesses also contributed to the decision to divest of this non-strategic business segment.

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SUMMARY

     During the quarter ended January 25, 2003, the Company reported net income of $416,000 or $0.03 per diluted share, as compared to net income of $160,000 or $0.01 per diluted share for the comparable quarter ended January 26, 2002. For the nine month period ended January 25, 2003, the Company reported net income of $3.2 million or $0.24 per diluted share, as compared to net income of $648,000 or $0.05 per diluted share, for the similar period last year.

SELECTED CONSOLIDATED FINANCIAL DATA

                                                     
        DOLLAR AMOUNTS AS A             DOLLAR AMOUNTS AS A          
        PERCENTAGE OF REVENUES     PERCENTAGE     PERCENTAGE OF REVENUES     PERCENTAGE  
        Three Months Ended     CHANGE     Nine Months Ended     CHANGE  
       
   
   
   
 
        January 25,     January 26,     Fiscal     January 25,     January 26,     Fiscal  
        2003     2002     2003 vs. 2002     2003     2002     2003 vs. 2002  
       
   
   
   
   
   
 
REVENUES:
                                               
 
Communications Technology
Solutions and Services
    87.2 %     86.0 %     (4.8 %)     85.6 %     85.4 %     (9.2 %)
 
Resale Services
    11.6 %     12.3 %     (11.3 %)     12.9 %     12.3 %     (5.0 %)
 
Financial Services
    1.2 %     1.7 %     (34.3 %)     1.5 %     2.3 %     (42.7 %)
 
 
 
   
   
   
   
   
 
   
Total Revenues
    100.0 %     100.0 %     (6.1 %)     100.0 %     100.0 %     (9.5 %)
COST OF SALES
    71.0 %     71.4 %     (6.5 %)     69.3 %     69.4 %     (9.5 %)
 
 
 
   
   
   
   
   
 
GROSS MARGIN
    29.0 %     28.6 %     (5.0 %)     30.7 %     30.6 %     (9.4 %)
SELLING, GENERAL & ADMINISTRATIVE EXPENSES
    28.0 %     28.2 %     (7.1 %)     29.2 %     29.8 %     (11.4 %)
 
 
 
   
   
   
   
   
 
OPERATING INCOME
    1.0 %     0.4 %     141.0 %     1.5 %     0.8 %     62.4 %
 
Interest Expense and Other, Net
    (0.8 %)     (1.4 %)     (44.0 %)     (1.0 %)     (1.6 %)     (45.9 %)
 
 
 
   
   
   
   
   
 
INCOME/(LOSS) FROM CONTINUING OPERATIONS BEFORE TAXES
    0.2 %     (1.0 %)     122.4 %     0.5 %     (0.8 %)     160.0 %
 
Provision for Income Tax
    0.1 %           N/A       0.2 %           N/A  
 
 
 
   
   
   
   
   
 
NET INCOME/(LOSS):
                                               
 
Continuing Operations
    0.1 %     (1.0 %)     113.9 %     0.3 %     (0.8 %)     137.2 %
 
Discontinued Operations (net)
    0.6 %     1.2 %     (56.2 %)     1.6 %     1.2 %     23.0 %
 
 
 
   
   
   
   
   
 
NET INCOME
    0.7 %     0.2 %     160.3 %     1.9 %     0.4 %     392.8 %
 
 
 
   
   
   
   
   
 

     The following table sets forth, for the periods indicated, the gross margin percentages for Communications Technology Solutions and Services, Resale Services and Financial Services.

                                 
    Three Months Ended     Nine Months Ended  
   
   
 
    January 25,     January 26,     January 25,     January 26,  
    2003     2002     2003     2002  
   
   
   
   
 
GROSS MARGIN PERCENTAGES:
                               
Communications Technology Solutions and Services
  27.2 %     26.6 %     28.9 %     28.5 %  
Resale Services
  34.8 %     34.6 %     35.5 %     36.4 %  
Financial Services
  102.7 %     87.8 %     94.8 %     80.0 %  

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RESULTS OF OPERATIONS

     REVENUES. Revenues decreased 6.1% to $58.8 million in the third quarter of fiscal 2003, as compared to $62.6 million for the third quarter of fiscal 2002. For the comparable nine month periods ended January 25, 2003 and January 26, 2002, revenues decreased 9.5% to $167.9 million compared to $185.5 million.

     Current overall economic conditions have impacted Norstan’s financial performance throughout the nine months ended January 25, 2003, especially regarding revenues. Reductions in capital spending in all market sectors, especially in the telecommunications industry, continue to have a significant negative impact on the Company’s revenues from Solutions and Services. However, Norstan continues to believe that when the economy strengthens and capital spending improves, its customers will invest in communications systems and infrastructure. The Company continues its expansion into tier one cities such as New York, Los Angeles, Dallas and Chicago, to be poised to capitalize on the opportunities available when the economy rebounds. These new opportunities were strong contributors to the Company’s third quarter and year-to-date revenues.

     Revenues within the Communications Technology Solutions and Services segment decreased 4.8% to $51.2 million for the third quarter ended January 25, 2003, compared to $53.8 million for the similar period last year. Solutions and Services revenues decreased 9.2% to $143.8 million in the nine month period ended January 25, 2003, as compared to $158.4 million in the similar period last year.

     Within this segment, revenues from Solutions’ were up 5.5% for the comparable quarters ended January 25, 2003 and January 26, 2002. This increase was due to increased revenues from cabling solutions and new product offerings which were somewhat offset by decreases in revenues from the Company’s traditional product offerings. For the comparable nine month periods, Solutions’ revenues were down 10.9%. The year-to-date weakness in traditional product offerings more than offset the increased revenues related to new products. Customers’ capital spending in the Solutions’ business continues to be pushed out due to the continued economic uncertainty.

     Services’ revenues were down 11.1% and 8.2% for the comparable three and nine month periods ended January 25, 2003 and January 26, 2002. These decreases were primarily due to lower revenues from service contracts, moves, adds and changes (MAC), consulting and conferencing which were somewhat offset by increased revenues from managed communications and channel services. Service contract and MAC revenues have been trending down as the Company has experienced some erosion in its customer base, competitive market conditions and the decline in new installations.

     Norstan has put forth significant effort to offset decreases in Solutions and Services revenues by expanding its channel relationships and leveraging its installation and service capabilities. In addition, the Company continues to be diligent in evaluating new sales on the basis of quality of revenue offered.

     For the quarter ended January 25, 2003, Resale Services’ revenues decreased 11.3% to $6.8 million as compared to $7.7 million in the third quarter of fiscal 2002. Resale revenues decreased 5.0% to $21.6 million for the nine months ended January 25, 2003 as compared to $22.8 million for the same period ended January 26, 2002. Vibes Technologies, the Company’s integrated direct and web-based e-commerce business which remanufactures and resells voice and data equipment, had stable revenues in the comparable nine month periods which were offset by decreased revenues in the Company’s Siemens Resale Services group. Both of the Resale business units experienced decreases in revenues of over 11.0% in quarter three of fiscal 2003 as compared to the similar quarter in fiscal 2002. Revenues in this segment were also impacted by the overall economy as well as the maturity of certain equipment supported by the Resale Services group.

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     Financial Services’ revenues declined 34.3% to $712,000 for the third quarter of fiscal 2003 as compared to $1.1 million a year ago. For the similar nine month periods, Financial Services revenues decreased 42.7% to $2.5 million as compared to $4.3 million. These decreases were attributed to the Company’s strategic decision not to offer financing directly to its customers. Norstan Financial Services has partnered with Fidelity Leasing to provide financial alternatives to its customers under a private label leasing program. Revenues from Financial Services will continue to decline over the next few fiscal years as its operations wind down.

     GROSS MARGIN. Norstan’s gross margin was $17.0 million for the quarter ended January 25, 2003, down 5.0% as compared to $17.9 million for the similar period last year. As a percent of total revenues, gross margin was relatively unchanged at 29.0% for the third quarter of fiscal 2003 as compared to 28.6% for the third quarter of fiscal 2002.

     During the nine months ended January 25, 2003, gross margin decreased 9.4% to $51.5 million as compared to $56.8 million for the first nine months of fiscal 2002. Gross margin as a percent of revenues for the comparable nine month periods was 30.7% for fiscal 2003 as compared to 30.6% for fiscal 2002.

     Gross margin percentages for any specific period of time are impacted by numerous factors, including but not limited to competitive market pricing, product and/or service mix, labor utilization, and operations spending. In addition, for both the quarter and nine months ended January 25, 2003, overall gross margin percentages were positively impacted, as compared to the similar periods last year, by a reduction in incentive compensation for the Company’s operations departments, as a result of the Company’s lower than expected performance.

     Gross margin as a percent of revenues for Communications Technology Solutions and Services was 27.2% and 28.9% for the three and nine month periods ended January 25, 2003, as compared to 26.6% and 28.5% for the comparable periods ended January 26, 2002.

     Solutions’ margins were 21.6% and 23.1% for the three and nine month periods ended January 25, 2003 as compared to 23.4% and 25.3% for the similar periods last year. These year-over-year decreases were generally the result of customers’ increased price sensitivity, changing product mix and minor cost overruns on specific jobs. Solutions’ margins will continue to experience downward pressure in these challenging economic conditions and with the Company’s changing product mix.

     Services’ margins were 31.2% and 32.0% for the current three and nine month periods as compared to 28.5% and 30.3% for the similar periods last year. Margins for the current fiscal periods were favorably impacted by reduced incentive compensation and lower headcounts. However, Service margins were also under downward pressure from customer price sensitivity as well as lower labor productivity during the third quarter.

     Resale’s gross margin as a percent of revenues was 34.8% and 35.5% for the three and nine month periods ended January 25, 2003 as compared to 34.6% and 36.4% for the similar periods ended January 26, 2002. These are generally the result of changes in the mix of products sold during the comparable periods.

     Gross margin as a percent of revenues for Financial Services was 102.7% and 94.8% for the three and nine month periods ended January 25, 2003 and 87.8% and 80.0% for the similar periods ended January 26, 2002. These increases in gross margin are due primarily from the continued winding down of Financial Services’ operations and the run-out of its portfolio.

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     SELLING, GENERAL AND ADMINISTRATIVE EXPENSES. Selling, general and administrative expenses decreased 7.1% to $16.4 million in the third quarter of fiscal year 2003, from $17.7 million in the similar period last year. For the nine months ended January 25, 2003, selling, general and administrative expenses decreased 11.4% to $50.0 million as compared to $55.3 million in the comparable period last year. As a percent of revenues, selling, general and administrative expenses were 28.0% for the quarter ended January 25, 2003 as compared to 28.2% for the similar period last year. For the comparable nine month periods, selling, general and administrative expenses were 29.2% as compared to 29.8%. The decreases in selling, general and administrative expenses are partially a result of Norstan’s continuing effort to right-size its operations in light of the current economic environment. In addition, incentive compensation expense was significantly lower in the comparable periods of fiscal 2003 as compared to the similar periods of fiscal 2002 due to lower than expected performance in the current fiscal year.

     INTEREST EXPENSE. Interest expense decreased 54.7% to $510,000 for the quarter ended January 25, 2003 from $1.1 million for the same quarter last year. For the comparable nine month periods, interest expense decreased 55.8% to $1.7 million in fiscal 2003 from $3.8 million in fiscal 2002. The decreases in interest expense were primarily the result of a decrease in borrowings under the Company’s revolving long-term credit facilities, which were at $21.0 million as of January 25, 2003 compared to $42.4 million as of January 26, 2002 as well as significantly reduced weighted average interest rates.

     INCOME TAXES. Deferred income taxes are provided for differences between the financial statement carrying amounts and the tax basis of Norstan’s assets and liabilities at currently enacted tax rates.

     Realization of the remaining net deferred tax assets is dependent on the Company’s ability to generate sufficient future taxable income. Management’s expectations regarding future operating results led it to believe that it is more likely than not that the recorded asset will be realized. Should the Company’s operating strategies fail to produce sufficient taxable income in the future, Norstan would record an additional valuation allowance in the appropriate future reporting period, as required by generally accepted accounting principles. Norstan’s U.S. net operating loss carryforwards expire from 2020 to 2021.

     For the fiscal periods ended January 25, 2003, Norstan recorded a tax provision of 38.0% on net income from continuing operations and net income from operations of discontinued operations. In addition, a provision of 38.0% was recorded on the gains on disposal of discontinued operations, net of a $608,000 tax benefit related to the Company’s deferred capital loss carryforward tax asset.

     Norstan did not record any income tax benefit related to the prior year’s net loss from continuing operations or income tax provision for the previous year’s net income from discontinued operations based on projections of the full fiscal year’s results and the effective tax rate, also reflecting the effect of operating loss carryforwards generated in prior fiscal years.

     NET INCOME FROM CONTINUING OPERATIONS. Norstan reported net income from continuing operations of $83,000 or $0.01 per diluted share for the quarter ended January 25, 2003, as compared to a net loss of $600,000 or a loss of $0.05 per diluted share for the same quarter last year. For the nine month period ended January 25, 2003, net income from continuing operations was $556,000 or $0.04 per diluted share as compared to a net loss of $1.5 million or a loss of $0.12 per share for the similar period ended January 26, 2002.

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DISCONTINUED OPERATIONS.

Network Services:

     On February 4, 2002, Norstan announced that it had entered into a definitive agreement to sell its Network Services business to NetWolves Corporation (NASDAQ: WOLV) for $7.5 million. The transaction was completed on July 9, 2002, effective on July 1, 2002. Pursuant to the terms of the purchase agreement, $3.75 million was received at closing and the remaining $3.75 million is due one year from closing, evidenced by a non-interest bearing promissory note in favor of Norstan. The Company recorded a pre-tax gain on this sale of $2.7 million in its first quarter of fiscal 2003 based solely on the $3.75 million cash received. Any additional gains related to receipt of the promissory note will be recorded when collection is assured. Network Services provided multiple source long distance services and related consulting and professional services. Because of the sale of this business unit, Network Services results of operations have been reported as discontinued operations for all periods presented.

Consulting:

     During fiscal 2001, Norstan divested its IT consulting business in order to focus on its core competencies of providing communications technology services and solutions to channel partners and direct enterprise customers. In addition to refocusing Norstan’s strategy, the absence of realized synergies between the Company’s communications and IT consulting businesses and recurring losses within the consulting business contributed to the decision to divest of this non-strategic business segment.

     Divestiture of the IT consulting business began on February 7, 2001 with the sale of the Company’s 75% interest in Connaissance Consulting to Connaissance’s founder. Terms of the sale required the payment of $3.0 million in cash at closing and delivery of promissory notes drawn in favor of Norstan with an aggregate face amount of $13.0 million maturing on various dates, commencing on April 30, 2001 and ending December 31, 2005. To date, $1.0 million has been collected on one of the notes and the remaining $12.0 million has been fully reserved for, including a charge of $5.0 million recorded during the fourth quarter of fiscal 2002.

     The divestiture concluded with the sale of Norstan Consulting on April 30, 2001 to a management group led by Norstan Consulting’s former President and the Company’s former Vice Chairman. Terms of the sale required the payment of $500,000 in cash at closing and delivery of a promissory note drawn in favor of the Company in the face amount of $1.5 million maturing on August 28, 2001. In addition, as part of the transaction, Norstan retained its rights to certain assets and assumed certain liabilities of Norstan Consulting. As of April 30, 2002, the promissory note had been paid in full.

     The results of these two business units have historically been reported as the Company’s “Consulting” business segment. With these sales, Consulting’s results are reported as discontinued operations for all periods presented.

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Financial Information Related to Discontinued Operations:

Net assets of discontinued operations include the following (in thousands):

                     
        As of  
       
 
        January 25,     April 30,  
        2003     2002  
       
   
 
Assets:
               
 
Cash, accounts receivable and inventories
  $ 165     $ 1,571  
 
Net property and equipment
          621  
 
Notes receivable, prepaids and other assets
    1,139       4,769  
Liabilities:
               
 
Accounts payable
    (127 )     (1,487 )
 
Accrued -
               
   
Salaries & wages
          (106 )
   
Future lease obligations
    (695 )     (863 )
   
Other liabilities
          (423 )
 
 
 
   
 
Net assets of discontinued operations
    481       4,082  
Less: Current portion
    (5 )     (2,985 )
 
 
 
   
 
 
  $ 476     $ 1,097  
 
 
 
   
 

Summary operating results of the discontinued operations are as follows (in thousands):

                                 
    Three Months Ended     Nine Months Ended  
   
   
 
    January 25,     January 26,     January 25,     January 26,  
    2003     2002     2003     2002  
   
   
   
   
 
Revenues
  $     $ 4,769     $ 3,521     $ 16,333  
Cost of sales
          3,201       2,494       11,640  
 
 
   
   
   
 
Gross margin
          1,568       1,027       4,693  
Sales, general and administrative expenses
          808       993       2,549  
 
 
   
   
   
 
Operating income
          760       34       2,144  
Other income (expense), net
                (1 )      
 
 
   
   
   
 
Net income before taxes
          760       33       2,144  
Income tax provision
                13        
 
 
   
   
   
 
Net income from discontinued operations
  $     $ 760     $ 20     $ 2,144  
 
 
   
   
   
 

     In addition to the operating results above, Norstan recorded a net gain on the disposal of discontinued operations of $2.6 million in the first nine months of fiscal 2003. The gain on disposal includes the following: (i) a pre-tax gain on the sale of Norstan’s Network Services business of $2.7 million ($2.3 million after tax), (ii) a $591,000 net gain related to payments on the promissory note received by the Company as part of the PRIMA Consulting arbitration settlement of February 25, 2002, ($332,000 net gain in the third quarter ended January 25, 2003) and (iii) a $269,000 net loss related to additional costs incurred in the disposition of Connaissance Consulting.

     The after-tax gain on the sale of the Network Services business reflects the reversal of a $1.6 million tax valuation allowance which had been previously established for the Company’s capital loss carryforwards. The sale of the Network Services business will allow Norstan to fully utilize these capital loss carryforwards. Accordingly, this valuation allowance was reversed through discontinued operations.

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     NET INCOME. For the quarter ended January 25, 2003, Norstan reported net income of $416,000 or $0.03 per diluted share, as compared to net income of $160,000 or $0.01 per diluted share in the same quarter last year. For the nine months ended January 25, 2003, net income was $3.2 million or $0.24 per diluted share as compared to $648,000 or $0.05 per share for the similar period of fiscal 2002.

LIQUIDITY AND CAPITAL RESOURCES

     For the nine months ended January 25, 2003, continuing operating activities utilized cash of $1.5 million compared to providing cash of $8.5 million in the similar period last year. This change is mainly due to payments of accrued liabilities (primarily bonuses accrued at the end of fiscal year 2002 and paid in June 2002) and increases in inventories and accounts receivable, offset by the collection of tax refunds in fiscal year 2003. Investing activities provided cash of $7.5 million in the current nine month period as compared to $12.2 million in the similar period last year. This is the result of reduced spending on capital assets and continued reduction in investments in lease contracts offset by a decrease in proceeds from lease contracts as Norstan’s leasing activity winds down. The funds provided by investing activities, new borrowings on discounted lease rentals of $3.6 million, and $6.1 million net cash provided from discontinued operations were used to repay the Company’s long-term debt. As a result, financing activities utilized net cash of $10.8 million during the nine months ended January 25, 2003 as compared to $19.3 million in the comparable nine month period ended January 26, 2002.

     CAPITAL EXPENDITURES. The Company used $3.0 million for capital expenditures during the nine months ended January 25, 2003, compared to $3.7 million in the similar period last year. These expenditures were primarily for computer hardware and software systems.

     INVESTMENT IN LEASE CONTRACTS. Norstan has historically made a significant investment in lease contracts with its customers. As previously discussed, the Company is winding down its leasing activities. The additional investment made in lease contracts in the first nine months of fiscal year 2003 was minimal totaling $228,000 as compared to $2.7 million in the comparable period of fiscal 2002. Net lease receivables decreased to $15.0 million at January 25, 2003 from $25.4 million at April 30, 2002.

     Norstan utilizes its lease receivables and corresponding underlying equipment to borrow funds from financial institutions on a nonrecourse basis by discounting the stream of future lease payments. Proceeds from discounting are presented on the consolidated balance sheet as discounted lease rentals. Discounted lease rentals totaled $10.6 million at January 25, 2003, as compared to $13.5 million at April 30, 2002. Interest rates on these credit agreements at January 25, 2003 ranged from approximately 6.0% to 10.0%, while payments are due in varying monthly installments through March 2007. Payments due to financial institutions are made from monthly collections of lease receivables from customers. Norstan also sold certain leases to a third party on a non-recourse basis during July and August 2001. Total proceeds from these sales were $6.4 million which is reflected on the Consolidated Statements of Cash Flow in “Financing Activities”.

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BANK FINANCING

     On July 12, 2002, Norstan entered into a new $30.0 million credit agreement with certain banks consisting of the following components: A) a $21.0 million revolving line of credit, with availability based on eligible receivables and inventory, as defined, and B) a $9.0 million term loan with quarterly payments of $1.0 million which began October 25, 2002. The revolving line matures on June 28, 2004 and the term note matures on October 29, 2004. The term note is subject to certain prepayment provisions in the event the Company receives cash from the collection of the promissory note related to the sale of Network Services. The agreement also provides that when the term loan is paid to an amount less than $5.0 million, the Company has an option to increase the revolving commitment amount to $25.0 million provided accounts receivable and inventory levels support such an increase.

     The revolving facility and term loan bore interest at the bank’s reference rate plus 1.0% or Eurodollar rate advance plus 3.0% through December 31, 2002. As of January 1 and through January 25, 2003, applicable interest rates were the bank’s reference rate and/or Eurodollar rate advance plus 2.0% with provisions for future rate reductions if Norstan meets certain financial targets. Borrowings under this agreement were $21.0 million as of January 25, 2003. Annual commitment fees range from .375% to .25%. Under this agreement the Company is required to maintain minimum levels of tangible net worth and EBT (earnings before taxes) and achieve certain other financial ratios. As of January 25, 2003, Norstan was in compliance with all applicable financial covenants.

     Norstan’s management believes that a combination of cash expected to be generated from operations, borrowing capacity available under the financing arrangements discussed above, cash received or expected to be received from collection of promissory notes or other transactions, including the issuance of equity securities, will be adequate to meet the anticipated liquidity and capital resource requirements of its business through at least April 30, 2003.

RECENTLY ISSUED ACCOUNTING STANDARDS

     In December 2002, the FASB issued SFAS No. 148, “Accounting for Stock-Based Compensation — Transition and Disclosure,” which amends SFAS No. 123, “Accounting for Stock-Based Compensation.” SFAS No. 148 provides alternative methods of transition for a voluntary change to the fair value based method of accounting for stock-based employee compensation. In addition, SFAS No. 148 amends the disclosure requirement of SFAS No. 123 to require more prominent and more frequent disclosures in financial statements of the effects of stock-based compensation. The transition guidance and annual disclosure provisions of SFAS No. 148 are effective for fiscal years ending after December 15, 2002. The interim disclosure provisions are effective for financial reports containing condensed financial statements for interim periods beginning after December 15, 2002. The Company will adopt the new disclosure provisions of SFAS No. 148 effective with its fourth quarter of fiscal 2003. The adoption will have no impact on the Company’s consolidated balance sheet or results of operations.

     In November 2002, the FASB issued FIN No. 45, “Guarantor’s Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees of Indebtedness of Others” (FIN 45). FIN 45 clarifies the requirements for a guarantor’s accounting for and disclosure of certain guarantees issued and outstanding. The initial recognition and initial measurement provisions of FIN 45 are applicable to guarantees issued or modified after December 31, 2002. The Company adopted the provisions of FIN 45 during this fiscal third quarter of 2003. The Company is subject to warranty claims for products and overall solutions that fail to perform as expected due to design, installation or manufacturing deficiencies. Customers continue to require their outside suppliers to guarantee or warrant their products/solutions and bear the cost of repair or replacement of such products/solutions.

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Depending on the terms under which the Company supplies products/solutions to its customers, a customer may hold the Company responsible for some or all of the repair, replacement or redesign/reinstallation costs of defective products/solutions, when the product/solution supplied did not perform as presented. The Company generally provides customers a warranty on product’s consistent with the warranty the Company receives from the original equipment manufacturer. Therefore, in most instances, the original equipment manufacturer bears the cost to replace defective products. The Company will provide the necessary labor to redesign, reinstall or replace products/solutions that did not perform as presented. The Company’s policy is to reserve for estimated future customer warranty costs based upon historical trends of actual costs incurred. The warranty reserve is included in other accrued liabilities within the Company’s consolidated balance sheet. The following presents a summary of the warranty provision (in thousands):

         
Beginning balance April 30, 2002
  $ 1,526  
Reductions for payments made
    (1,738 )
Provision for reserves recorded
    1,667  
Currency translation adjustment
    5  
 
 
 
Ending balance January 25, 2003
  $ 1,460  
 
 
 

     In June 2002, the FASB issued Statement of Financial Accounting Standards No. 146 (SFAS No. 146), “Accounting for Costs Associated with Exit or Disposal Activities”. SFAS No. 146 requires that a liability for a cost associated with an exit or disposal activity be recognized when the liability is incurred. SFAS No. 146 modifies the definition and requirement for recognition of exit costs in Emerging Issues Task Force Issue No. 94-3 where a liability for an exit cost was recognized at the date of an entity’s commitment to an exit plan. This statement is effective for exit or disposal activities initiated after December 31, 2002. While Norstan does not currently anticipate the adoption will have a material impact on its current financial position or results of operations, should Norstan initiate further exit or disposal activities, Norstan would be required to follow this new pronouncement.

     In August 2001, the FASB issued Statement of Financial Accounting Standards No. 144, “Accounting for the Impairment or Disposal of Long-Lived Assets” (“SFAS No. 144”). SFAS No. 144 addresses financial accounting and reporting for the impairment or disposal of long-lived assets and supercedes FASB Statement No. 121, “Accounting for the Impairment of Long-Lived Assets To Be Disposed Of” and the accounting and reporting provisions of APB Opinion No. 30. The changes required by SFAS No. 144 resolve significant implementation issues related to SFAS No. 121 and improve financial reporting by requiring that one accounting model be used for long-lived assets to be disposed of by sale, whether previously held and used or newly acquired. The requirements of SFAS No. 144 also broaden the presentation of discontinued operations to include more disposal transactions. Norstan adopted SFAS No. 144 in fiscal 2003 which did not have a significant effect on its consolidated financial position or results of operations.

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FORWARD-LOOKING STATEMENTS

     From time to time, Norstan may publish forward-looking statements relating to such matters as anticipated financial performance, business prospects, technological developments, new products and services, and other similar matters. The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking statements including those made in this document. In order to comply with the terms of the Private Securities Litigation Reform Act, Norstan notes that a variety of factors could cause Norstan’s actual results and experience to differ materially from the anticipated results or other expectations expressed in the Company’s forward-looking statements. The risks and uncertainties that may affect the operations, performance, developments and results of Norstan’s business include the following: national and regional economic conditions; pending and future legislation affecting the telecommunications industries; Norstan’s business in Canada; stability of foreign governments; market acceptance of the Company’s products and services; Norstan’s continued ability to provide integrated communication solutions for customers in a dynamic industry; and other competitive factors. Because these and other factors could affect Norstan’s operating results, past financial performance should not necessarily be considered as a reliable indicator of future performance, and investors should not use historical trends to anticipate future period results.

QUANTITATIVE AND QUALITATIVE DISCLOSURE ABOUT MARKET RISK

     GENERAL. Market risk represents the risk of changes in value of a financial instrument, derivative or non-derivative, caused by fluctuations in interest rates, foreign exchange rates and equity prices. Changes in these factors could cause fluctuations in the results of the Company’s operations and cash flows. In the ordinary course of business, Norstan is exposed to foreign currency and interest rate risks. These risks primarily relate to the sale of products and services to foreign customers and changes in interest rates on the Company’s long-term debt obligations, discounted lease rentals, capital leases and other long-term debt obligations.

     INTEREST RATE RISK. For fixed rate debt, changes in interest rates generally affect the fair market value of the debt instrument, but not results of operations or cash flows. Norstan does not have an obligation to prepay any fixed rate debt prior to maturity, and therefore, interest rate risk and changes in the fair market value of fixed rate debt will not have an effect on results of operations or cash flows until the Company decides, or is required, to refinance such debt.

     For variable rate debt, changes in interest rates generally do not affect the fair market value of the debt instrument, but does affect future results of operations and cash flows. Norstan has variable rate debt of $21.0 million outstanding at January 25, 2003 with a weighted average interest rate of 3.6%. Assuming that the Company’s balance of variable rate debt remains constant at $21.0 million, each one-percent increase in interest rates would result in an annual increase in interest expense, and a corresponding decrease in pretax cash flows of $210,000. Conversely, each one-percent decrease in interest rates would result in an annual decrease in interest expense, and a corresponding increase in pretax cash flows of $210,000.

     Norstan historically financed customer equipment purchases with fixed rate, sales-type leases. The resulting stream of future lease payments was, in turn, used to borrow funds from financial institutions at fixed rates on a nonrecourse basis. Norstan is not exposed to interest rate risk in connection with these arrangements because: (i) both the leases and the debt are at fixed interest rates; and (ii) Norstan typically entered into lending arrangements shortly after execution of the related leases.

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     FOREIGN CURRENCY RISK. Norstan is exposed to foreign currency rate risk. Substantially all foreign exchange exposure related to the value of the Canadian dollar. In general, with a net asset exposure, a weakening of the Canadian dollar relative to the U.S. dollar has a negative translation effect. Conversely, with a net asset exposure, a strengthening of the Canadian dollar would have the opposite effect. The average exchange rates for the Canadian dollar against the U.S. dollar during the fiscal year ended April 30, 2002 and for the nine months ended January 25, 2003 remained relatively unchanged.

     Assets and liabilities outside the United States are located primarily in Canada. The Company’s investments in its foreign subsidiary with a functional currency other than the U.S. dollar are not hedged. The potential loss in fair value resulting from a hypothetical 10% adverse change in the Canadian dollar exchange rate would not materially affect Norstan’s consolidated financial position, results of operations or cash flows. Any gain or loss in fair value associated with the Canadian dollar would be recorded as a separate component of shareholders’ equity in the Consolidated Balance Sheet of the Company.

     DERIVATIVE FINANCIAL INSTRUMENTS. Norstan currently does not have any derivative financial instruments in place to manage interest costs, but may consider utilizing such instruments in the future as a means to manage interest rate risk.

CONTROLS AND PROCEDURES

     Based on their most recent evaluation, which was completed within 90 days of the filing of this Form 10-Q, Norstan’s Chief Executive Officer and Chief Financial Officer believe the Company’s disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) are effective to ensure that information required to be disclosed by Norstan in this report is accumulated and communicated to Norstan’s management, including its principal executive officer and principal financial officer, as appropriate, to allow timely decisions regarding required disclosure. There have been no significant changes in Norstan’s internal controls or other factors that could significantly affect these controls subsequent to the date of the foregoing evaluation.

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PART II.   OTHER INFORMATION
 
ITEM 1.   LEGAL PROCEEDINGS
 
    Norstan is involved in legal actions in the ordinary course of its business. Although the outcomes of any such legal actions cannot be predicted, in the opinion of management there is no legal proceeding pending against or involving Norstan for which the outcome is likely to have a material adverse effect upon the business, operating results and financial condition of the Company.
 
    On February 25, 2002, Norstan was awarded $7.2 million resulting from a claim before the American Arbitration Association against the former owner of PRIMA Consulting (“PRIMA”) which claims arise out of the Company’s September 1997 acquisition of PRIMA. Subsequently, Norstan reached a settlement with Mr. Michael Vadini. The settlement provides that Norstan receive $3.0 million in cash, a promissory note issued by Mr. Vadini for $1.0 million to be paid in monthly installments which began in June 2002, and certain real properties. As a result of the settlement, Norstan recorded a $3.0 million gain in the fourth quarter of fiscal 2002, based on cash received. At that time, Norstan recorded a full reserve against the real property and the promissory note and was to record any future gains on the sale of the real properties and collection of the promissory note as amounts were assured of realization. In December of 2002, after receiving the first six $83,333 monthly installment payments, the Company agreed to accept a lump sum payment of $470,000 in settlement of the remaining monthly installments which totaled approximately $500,000 at that time. The Company has recorded a net gain of approximately $591,000 through discontinued operations relating to payments received on the promissory note during the first nine months of fiscal 2003.
 
    In May 2000, Norstan was sued in the U.S. District Court for the District of Minnesota by a former sales representative who claims he is owed $458,675 in additional commissions. On July 26, 2001, the U.S. District Court entered summary judgment in favor of the former sales representative and against Norstan. In March 2003, the 8th Circuit Court of Appeals affirmed the lower court’s decision. A reserve for Norstan’s liability under this lawsuit was established in a prior fiscal year.

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ITEM 2.   CHANGES IN SECURITIES AND USE OF PROCEEDS
 
    Not applicable.
 
ITEM 3.   DEFAULTS UPON SENIOR SECURITIES
 
    None.
 
ITEM 4.   SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS
 
    None.
 
ITEM 5.   OTHER INFORMATION
 
    None.
 
ITEM 6.   EXHIBITS AND REPORTS ON FORM 8-K
 
(a)   Exhibits.

  99.1   Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
 
  99.2   Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

(b)   Reports on Form 8-K.
 
    None.

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S I G N A T U R E S

     Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

         
    NORSTAN, INC.
Registrant
         
Date: March 10, 2003   By   /s/ James C. Granger
       
        James C. Granger
        Chief Executive Officer and President
        (Principal Executive Officer)
         
Date: March 10, 2003   By   /s/ Scott G. Christian
       
        Scott G. Christian
        Executive Vice President and
        Chief Financial Officer
        (Principal Financial and Accounting Officer)

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CERTIFICATION

I, James C. Granger, certify that:

1.   I have reviewed this quarterly report on Form 10-Q of Norstan, Inc.
 
2.   Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report;
 
3.   Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report;
 
4.   I am responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and have:

  a)   designed such disclosure controls and procedures to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this quarterly report is being prepared;
 
  b)   evaluated the effectiveness of the registrant’s disclosure controls and procedures as of a date within 90 days prior to the filing date of this quarterly report (the “Evaluation Date”); and
 
  c)   presented in this quarterly report our conclusions about the effectiveness of the disclosure controls and procedures based on our evaluation as of the Evaluation Date;

5.   I have disclosed, based on our most recent evaluation, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent functions):

  a)   all significant deficiencies in the design or operation of internal controls which could adversely affect the registrant’s ability to record, process, summarize and report financial data and have identified for the registrant’s auditor’s any material weaknesses in internal controls; and
 
  b)   any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls; and

6.   I have indicated in this quarterly report whether or not there were significant changes in internal controls or in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses.

/s/ James C. Granger


James C. Granger
President and Chief Executive Officer
(Principal Executive Officer)
March 10, 2003

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CERTIFICATION

I, Scott G. Christian, certify that:

1.   I have reviewed this quarterly report on Form 10-Q of Norstan, Inc.
 
2.   Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report;
 
3.   Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report;
 
4.   I am responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and have:

  a)   designed such disclosure controls and procedures to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this quarterly report is being prepared;
 
  b)   evaluated the effectiveness of the registrant’s disclosure controls and procedures as of a date within 90 days prior to the filing date of this quarterly report (the “Evaluation Date”); and
 
  c)   presented in this quarterly report our conclusions about the effectiveness of the disclosure controls and procedures based on our evaluation as of the Evaluation Date;

5.   I have disclosed, based on our most recent evaluation, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent functions):

  a)   all significant deficiencies in the design or operation of internal controls which could adversely affect the registrant’s ability to record, process, summarize and report financial data and have identified for the registrant’s auditor’s any material weaknesses in internal controls; and
 
  b)   any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls; and

6.   I have indicated in this quarterly report whether or not there were significant changes in internal controls or in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses.

/s/ Scott G. Christian


Scott G. Christian
Executive Vice President & Chief Financial Officer
(Principal Financial Officer)
March 10, 2003

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