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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 10-K
x ANNUAL
REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 2004
OR
o TRANSITION
REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE ACT OF 1934
For the transition period from
to
COMMISSION FILE NO. 1-7797
PHH CORPORATION
(Exact name of registrant as specified in its charter)
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MARYLAND
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52-0551284 |
(State or other jurisdiction
of incorporation or organization) |
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(I.R.S. Employer
Identification Number) |
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3000 LEADENHALL ROAD
MT. LAUREL, NEW JERSEY
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08054 |
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(Address of principal executive offices) |
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(Zip Code) |
856-917-1744
(Registrants telephone number, including area code)
SECURITIES REGISTERED PURSUANT TO SECTION 12(b) OF THE
ACT:
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NAME OF EACH EXCHANGE |
| TITLE OF EACH CLASS |
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ON WHICH REGISTERED |
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Common Stock, par value $0.01 per share
Preference Stock Purchase Rights
7.55% Internotes Due September 15, 2017 |
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The New York Stock Exchange
The New York Stock Exchange
The New York Stock Exchange |
SECURITIES REGISTERED PURSUANT TO SECTION 12(g) OF THE
ACT:
None
Indicate by check mark whether the Registrant (1) has filed
all reports required to be filed by Section 13 or 15(d) of
the Securities and Exchange Act of 1934 during the preceding
12 months (or for such shorter period that the Registrant
was required to file such reports), and (2) has been
subject to such filing requirements for the past
90 days: Yes x No o
Indicate by check mark if disclosure of delinquent filers
pursuant to Item 405 of Regulation S-K is not
contained herein, and will not be contained, to the best of
Registrants knowledge, in definitive proxy or information
statements incorporated by reference in Part III of this
Form 10-K or any amendment to this
Form 10-K. x
Indicate by check mark whether the registrant is an accelerated
filer (as defined in Rule 12b-2 of the
Act) Yes o No x
State the aggregate market value of the voting and non-voting
common stock held by non-affiliates of the registrant as of the
last business day of the registrants most recently
completed second fiscal quarter: As of June 30, 2004, all
of our common stock, par value $0.01 per share (our common
stock), was owned by Cendant Corporation. As of
February 28, 2005, following our Spin-Off from Cendant
Corporation as discussed in this Annual Report on
Form 10-K, the aggregate market value of our voting and
non-voting common equity (consisting solely of our common stock)
held by non-affiliates was approximately $1,094,880,000.
As of February 28, 2005, 52,684,398 shares of common
stock were outstanding.
The following documents have been incorporated by reference into
the parts of the Form 10-K as indicated:
None.
TABLE OF CONTENTS
Cautionary Note Regarding Forward-Looking Statements
Forward-looking statements in this Annual Report on
Form 10-K and our other public filings and statements are
subject to known and unknown risks, uncertainties and other
factors which may cause our actual results, performance or
achievements to be materially different from any future results,
performance or achievements expressed or implied by such
forward-looking statements. These forward-looking statements are
based on various factors and were derived utilizing numerous
important assumptions and other important factors that could
cause actual results to differ materially from those in the
forward-looking statements. Statements preceded by, followed by
or that otherwise include the words believes,
expects, anticipates,
intends, projects,
estimates, plans, may
increase, may fluctuate and similar
expressions or future or conditional verbs such as
will, should, would,
may and could are generally
forward-looking in nature and not historical facts. For example,
forward-looking statements in this Annual Report on
Form 10-K include (a) our expectation that we will
drive incremental volume through our origination platform and
improve profitability, (b) our cost estimates under the
transition services agreement, (c) our estimate of the fees
for services to be provided by us to Cendant under the
transition services agreement, (d) our expectation that PHH
Home Loans will commence operations in mid-2005, (e) our
statements about projected levels of mortgage loan originations
and housing market purchase activity in 2005, (f) the
statement of our belief that we maintain adequate allowances to
cover any probable losses related to exposure to retained credit
risk related to loans sold with limited recourse, (g) our
expectation that we will be able to continue to meet our
liquidity and financing needs by relying on the secondary market
for mortgage loans, use of the public and private debt markets,
securitization and asset-backed securities markets and through
committed and uncommitted bank credit facilities, as well as the
public equity markets in the future, (h) our expectations
about the level of capital expenditures for 2005, (i) our
belief that our sources of liquidity and capital resources are
adequate for the next twelve months and (j) our
expectations about the amount of the goodwill write-off in
connection with the recent change of our reporting unit
structure in connection with our spin-off from Cendant.
You should understand that the following important factors and
assumptions could affect our future results and could cause
actual results to differ materially from those expressed in such
forward-looking statements:
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the effect of economic or political conditions or any outbreak
or escalation of hostilities on the economy on a national,
regional or international basis and the impact thereof on our
businesses; |
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the effects of a decline in the volume or value of
U.S. existing home sales, due to adverse economic changes
or otherwise, on our mortgage services business; |
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the effects of changes in current interest rates, particularly
on our mortgage services segment and on our financing costs; |
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our ability to develop and implement operational, technological
and financial systems to manage growing operations and to
achieve enhanced earnings or effect cost savings; |
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competition in our existing and potential future lines of
business and the financial resources of, and products available
to, competitors; |
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our failure to reduce quickly overhead and infrastructure costs
in response to a reduction in revenue; |
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our failure to provide fully integrated disaster recovery
technology solutions in the event of a disaster; |
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our ability to obtain financing on acceptable terms to finance
our growth strategy and to operate within the limitations
imposed by financing arrangements and to maintain our credit
ratings; |
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in relation to our management and mortgage programs,
(a) the deterioration in the performance of the underlying
assets of such programs and (b) our inability to access the
secondary market for mortgage loans and to act as servicer
thereto, which could occur in the event that our credit ratings
are downgraded below investment grade and, in certain
circumstances, where we fail to meet certain financial ratios; |
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changes in laws and regulations, including changes in accounting
standards, mortgage and real estate related regulations and
state, federal and non-United States tax laws; and |
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unanticipated liabilities of our fleet management services
segment as a result of damages in connection with motor vehicles
accidents under the theory of vicarious liability. |
Other factors and assumptions not identified above were also
involved in the derivation of these forward-looking statements,
and the failure of such other assumptions to be realized as well
as other factors may also cause actual results to differ
materially from those projected. Most of these factors are
difficult to predict accurately and are generally beyond our
control.
You should consider that the factors and assumptions discussed
above may have an impact on the continued accuracy of any
forward-looking statements that we make, and you should also
consider the risks and uncertainties described in
Exhibit 99 to this Annual Report on Form 10-K entitled
Risk Factors Affecting Our Business and Future
Results when evaluating any forward-looking statements
that we make. Except for our ongoing obligations to disclose
material information under the federal securities laws, we
undertake no obligation to release publicly any revisions to any
forward-looking statements, to report events or to report the
occurrence of unanticipated events unless required by law. For
any forward-looking statements contained in any document, we
claim the protection of the safe harbor for forward-looking
statements contained in the Private Securities Litigation Reform
Act of 1995.
2
PART I
Except as expressly indicated or unless the context otherwise
requires, the company, PHH,
we, our or us means PHH
Corporation, a Maryland corporation, and its subsidiaries. The
information presented in Item 1. Business of
this Annual Report on Form 10-K describes our business as
conducted after the Spin-Off (as defined below), unless
otherwise indicated or required by the context of such
presentation. Because our business has changed substantially due
to the reorganization in connection with the Spin-Off and we are
conducting our business going forward as an independent,
publicly-traded company, our historical financial information
presented in this Annual Report on Form 10-K does not
reflect what our results of operations, financial position or
cash flows would have been had we been an independent,
publicly-traded company during the periods presented. Therefore,
the historical financial information presented herein is not
indicative of what our results of operations, financial position
or cash flows will be in the future. For a pro forma
presentation of our consolidated financial statements as of
September 30, 2004 reflecting the effects of the Spin-Off
as of that date, see the Unaudited Pro Forma Financial
Information included in the information statement attached
as Exhibit 99.2 to our Current Report on Form 8-K
dated January 19, 2005.
OVERVIEW
We are a leading outsource provider of mortgage and fleet
management services:
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Our mortgage services segment originates and services mortgage
loans through PHH Mortgage. PHH Mortgage generated 24%, 34% and
23% of our total revenues for the years ended December 31,
2004, 2003 and 2002, respectively; |
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Our fleet management services business provides commercial fleet
management services to corporate clients and government agencies
through PHH Arval. Our fleet management services segment
generated 60%, 51% and 60% of our total revenues for the years
ended December 31, 2004, 2003 and 2002, respectively. These
revenue figures include the results of operations from our
former fuel card business, Wright Express LLC, which was
distributed to Cendant Corporation (NYSE: CD), our former
parent corporation (Cendant), in connection with the
Spin-Off from Cendant described below under
Recent Developments The
Reorganization and Spin-Off and will not be part of our
operations going forward; and |
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Prior to the Spin-Off, we provided relocation services to
corporate and government clients for the transfer of their
employees through Cendant Mobility Services Corporation,
Cendants subsidiary engaged in the relocation services
business (Cendant Mobility). We generated 16%, 15%
and 17% of our total revenues from relocation services provided
through Cendant Mobility for the years ended December 31,
2004, 2003 and 2002, respectively. Our former relocation
services segment was distributed to Cendant in connection with
the Spin-Off and will not be part of our operations going
forward. |
Our principal offices are located at 3000 Leadenhall Road, Mt.
Laurel, NJ 08054. Our telephone number is (856) 917-1744.
Our corporate website is located at http://www.phh.com, and our
filings pursuant to the Securities Exchange Act of 1934, as
amended (the Exchange Act), are available through
this site. The information contained on our corporate website is
not a part of this Annual Report on Form 10-K.
Recent Developments
The Reorganization and Spin-Off
On October 12, 2004, we and Cendant announced that Cendant,
then our parent corporation, intended to distribute the mortgage
and fleet operations of PHH to Cendant shareholders in a
transaction to be structured as a tax-free distribution of the
common stock of PHH Corporation.
On January 5, 2005, the board of directors of Cendant
approved the distribution of shares of our common stock held by
Cendant to the holders of Cendant common stock at a distribution
rate of one share of our common stock for every twenty
(20) shares of Cendant common stock issued and outstanding
on the record date for the
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distribution. The distribution was paid on January 31,
2005, to holders of record of Cendant common stock at the close
of business on January 19, 2005 (the Spin-Off).
In connection with and prior to the Spin-Off, we underwent an
internal reorganization after which we continued to own Cendant
Mortgage Corporation (subsequently renamed PHH Mortgage
Corporation (PHH Mortgage)), PHH Vehicle Management
Services, LLC (d/b/a PHH Arval (PHH Arval)) and our
other subsidiaries that engage in the mortgage and fleet
management services businesses. Pursuant to this internal
reorganization, Cendant Mobility, Wright Express LLC and other
subsidiaries that engaged in the relocation and fuel card
businesses were separated from us and distributed to Cendant. In
addition, in January 2005, Cendant contributed to us Speedy
Title and Appraisal Review Services, LLC (STARS),
its appraisal services business, which provides appraisal review
services through a network of approximately 4,000 third-party
professional licensed appraisers, providing local coverage
throughout the United States, as well as credit research, flood
certification and tax services. The appraisal services business
is closely linked to the processes by which our mortgage
operations originate mortgage loans and derives substantially
all of its business from us. Effective January 5, 2005, the
appraisal services business became part of our mortgage services
segment. For the year ended December 31, 2004, revenue
generated by the appraisal services business was approximately
$90 million.
In connection with the Spin-Off, we have entered into various
agreements with Cendant. For a discussion of these agreements,
please see Arrangements with Cendant
Corporation in this Annual Report on Form 10-K.
Goodwill Write-Off
Our reporting unit structure within the fleet management
services segment changed in connection with the internal
reorganization and Spin-Off. We believe that this change will
likely result in an impairment to our goodwill in the first
quarter of 2005. Although we have not yet completed our final
analysis, we currently expect, based upon information available
to us, this impairment will be in the range of $225 million
to $250 million.
Repurchase of Senior Notes
On February 9, 2005, we announced the prepayment of
$443 million aggregate principal amount of our outstanding
senior notes in cash at an aggregate prepayment price of
$497 million, including $10 million of accrued and
unpaid interest. The prepayment price included an aggregate
make-whole amount of $44 million.
This prepayment was funded with proceeds from the
$100 million cash contribution from Cendant in connection
with the Spin-Off and lower cost, short term borrowings under
our revolving credit and commercial paper facilities.
Our Strategy
We seek to achieve growth in revenues and income derived from
our mortgage and fleet management services businesses. The key
aspects of our business strategy are to:
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Maintain our focus on providing high quality outsourced
services. We are a leading outsource provider of
mortgage and fleet management services. Across our entire
business, excellent customer service is a critical component of
winning new clients and maintaining existing clients. At every
level of our organization, employees are trained to provide high
levels of customer service in every task. We, along with our
clients, consistently track and monitor customer service levels
and look for ways to improve customer service while maintaining
profitability. PHH Mortgage ranked 5th in customer satisfaction
among national home mortgage companies, according to J.D. Power
and Associates 2005 Home Mortgage Study. |
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Leverage our existing platforms through new products and
services. In both our mortgage services and fleet
management services businesses, clients are increasingly
demanding enhanced products and services to meet their and their
customers needs. In our mortgage services business, we
regularly work with our clients to offer loan products that meet
the requirements of a specific customer segment. In our fleet
management services segment, we deliver enhanced information
reporting to enable clients to better monitor expenses and
thereby reduce fleet operating costs. |
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Increase mortgage loan capture rates at real estate
brokerages owned by, or affiliated with, Cendant. For
the year ended December 31, 2004, we provided mortgages for
approximately 17% of the transactions in which real estate
brokerages owned by Cendant represented the home buyer and
approximately 4% of the transactions in which real estate
brokerages franchised by Cendant represented the home buyer. By
increasing the number of field sales professionals, and through
other initiatives, we expect to drive incremental volume through
our origination platform and improve profitability. In
connection with the Spin-Off, we formed a mortgage venture with
Cendant, PHH Home Loans, LLC (the mortgage venture
or PHH Home Loans), for the purpose of originating
and selling mortgage loans primarily sourced through
Cendants owned residential real estate brokerage and
corporate relocation businesses. See Arrangements
with Cendant Corporation Mortgage Venture Formed by
Cendant and PHH. |
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Increase market share by entering into new mortgage
origination relationships across all channels. We
believe the mortgage services industry will become increasingly
competitive in the current rising interest rate environment. We
intend to take advantage of this environment by leveraging our
existing mortgage services platform to enter into new
outsourcing relationships as more companies determine that it is
no longer economically feasible to continue to compete in the
industry. |
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Continue to focus on growth in large fleet customers with
increased emphasis on national fleet and truck fleet
sectors. Large fleet customers (those customers with
more than 500 vehicles in their fleets) are a core competency,
and we will continue to aggressively pursue new customers in
this sector. Additionally, we are increasingly pursuing more
clients in the national fleet (customers with fleets of 75 to
500 vehicles) and truck fleet sectors. We have less penetration
in these sectors, thereby presenting an opportunity for higher
growth and increasing profits. |
OUR BUSINESS
Mortgage Services Segment
PHH Mortgage is a centralized mortgage lender conducting
business throughout the United States. We focus on retail
mortgage originations in which we provide mortgages directly to
consumers. Our mortgage services segment generated approximately
24%, 34% and 23% of our total revenues for the years ended
December 31, 2004, 2003 and 2002, respectively.
We generate revenue through mortgage loan sales, fee-based
origination services and mortgage loan servicing. Mortgage loan
servicing consists of collecting loan payments, remitting
principal and interest payments to investors, managing escrow
funds for payment of mortgage-related expenses such as taxes and
insurance, and administering our mortgage loan servicing
portfolio. For the year ended December 31, 2004, PHH
Mortgage was the sixth largest retail originator of residential
mortgages and the 12th largest overall residential mortgage
originator, according to Inside Mortgage Finance. We are a
leading outsource provider of mortgage origination services to
financial institutions and the only mortgage company authorized
to harness the power of the Coldwell Banker, Century 21 and ERA
brand names, through the mortgage venture and other arrangements
that we established with Cendant in connection with the
Spin-Off. See Arrangements with Cendant
Corporation Mortgage Venture Formed by Cendant and
PHH. Our mortgage origination volume has grown from
approximately $1.5 billion in 1990 to approximately
$53 billion for the year ended December 31, 2004.
We originate mortgage loans through three principal business
channels: financial institutions (on a private label or
co-branded basis), real estate brokers (including brokers
associated with brokerages owned or franchised by Cendant and
independent brokers) and relocation (mortgage services for
clients of Cendant Mobility).
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Financial Institutions Channel: We are a leading
provider of private label mortgage origination and
servicing for financial institutions and other entities. In this
channel, we offer a complete outsourcing solution, from
processing applications through funding to secondary market
sales of loans and ongoing servicing, for clients that want to
offer mortgage services to customers, but are not equipped to
handle all aspects of the process cost-effectively.
Representative clients include Merrill Lynch Credit Corporation,
American Express Membership Bank, PNC Bank, N.A., The Northern |
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Trust Company and Charles Schwab Bank. This channel
generated approximately 54% of our mortgage loan originations
for the year ended December 31, 2004. |
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Real Estate Brokers Channel: We work with real
estate brokers to provide their customers mortgage loans. By
being affiliated with the real estate broker, we have access to
home buyers at the time of purchase. In this channel, we work
with brokers associated with Cendants owned real estate
brokerage business (NRT), brokers associated with
Cendants franchised brokerages (Cendant
franchisees) and brokers that are not affiliated with
Cendant (third party brokers). For NRT, we are the
exclusive recommended provider of mortgages. For Cendant
franchisees, we are the only endorsed provider of mortgages.
Additionally, for Cendant franchisees and third party brokers,
we endeavor to enter into marketing service agreements
(MSAs) or other arrangements whereby we are their
exclusive recommended provider of mortgages. Cendant has
informed us that it has approximately 4,900 Cendant franchisees.
We have entered into exclusive MSAs with 48% of these Cendant
franchisees as of December 31, 2004. In general, our
capture rate of mortgages where we are the exclusive recommended
provider is much higher than in other situations. Cendant is the
largest owner and franchisor of real estate brokerage services
in the United States with approximately 1,000 NRT offices and
8,650 franchise offices in the United States as of
December 31, 2004, based on information provided to us by
Cendant. In this channel, we primarily operate on a private
label basis, incorporating the name of the associated real
estate broker, such as Coldwell Banker Mortgage, Century 21
Mortgage or ERA Mortgage. This channel generated approximately
41% of our mortgage loan originations for the year ended
December 31, 2004. |
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Relocation Channel: We are the exclusive
recommended provider of mortgages offered to the clients of
Cendant Mobility, the largest provider of outsourced corporate
relocation services in the United States. This relocation
channel generated approximately 5% of our mortgage loan
originations for the year ended December 31, 2004. |
In connection with the Spin-Off, we and Cendant, in November
2004, formed a mortgage venture, PHH Home Loans, LLC, for the
purpose of originating and selling mortgage loans primarily
sourced through NRT and Cendant Mobility. Through the mortgage
venture, we are the exclusive recommended provider of mortgages
for NRT and Cendant Mobility. For the year ended
December 31, 2004, approximately 30% of loans originated by
our mortgage services segment were derived from these sources.
We own 50.1% of the mortgage venture, and Cendant owns the
remaining 49.9% of the mortgage venture. The mortgage venture is
consolidated within our financial statements, and Cendants
ownership interest in the mortgage venture is reflected in our
financial statements as a minority interest. The material terms
of the mortgage venture are described below under
Arrangements with Cendant Corporation Mortgage
Venture Formed Between Cendant and PHH.
We will contribute certain of our assets and employees that have
historically supported originations from NRT and Cendant
Mobility to the mortgage venture. All mortgage loans originated
by PHH Home Loans will be sold to us or other third party
investors on a servicing-released basis. PHH Home Loans will not
hold any mortgage loans for investment purposes or perform
servicing functions for any loans it originates.
We expect that the mortgage venture will commence operations in
mid-2005, once it is fully licensed to conduct mortgage banking
activities. As discussed below under Arrangements
with Cendant Corporation Marketing Agreements, PHH
Mortgage currently has interim marketing agreements with NRT and
Cendant Mobility pursuant to which Cendant, NRT and Cendant
Mobility have agreed that PHH Mortgage will be the exclusive
recommended provider of mortgage products and services promoted
by NRT to its independent contractor sales associates and by
Cendant Mobility to its customers and clients. The interim
marketing services agreements will remain in place until the
mortgage venture is fully licensed. At that point, these interim
agreements will terminate and the provisions of the strategic
relationship agreement and PHH Home Loans operating agreement
described below under Arrangements with Cendant
Corporation will govern the manner in which the mortgage
venture is recommended by Cendants real estate division to
such groups.
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We originate mortgages on three distinct mortgage platforms:
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Teleservices: We operate a teleservices operation
(also known as our Phone In, Move In program), that provides
centralized processing along with consistent customer service.
We utilize Phone In, Move In for all three origination channels
described above. We also maintain multiple Internet sites that
provide on-line mortgage origination capabilities for our
customers; |
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Field Sales Professionals: Members of our field
sales force are generally located in real estate brokerage
offices or are affiliated with financial institution clients
around the United States, and are equipped to provide product
information, quote interest rates and help customers prepare
mortgage applications; and |
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Closed Loan Purchases: We purchase closed loans
from community banks, credit unions and mortgage brokers and
mortgage bankers affiliated with Cendant. |
The following table sets forth the composition of our mortgage
loan originations by channel and platform for each of the years
ended December 31, 2004, 2003 and 2002:
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For the Year Ended | |
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December 31, | |
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2004 | |
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2003 | |
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2002 | |
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(dollars in millions) | |
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Total mortgage loan originations
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$52,553 |
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$83,701 |
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$59,279 |
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Production loans closed to be securitized
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34,405 |
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60,333 |
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38,455 |
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Other production loans closed
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18,148 |
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23,368 |
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20,824 |
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Production loans sold
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32,465 |
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59,521 |
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38,055 |
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Mortgage Loan Originations by Channel:
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Financial institutions
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54 |
% |
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67 |
% |
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64 |
% |
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Real estate brokers
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41 |
% |
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30 |
% |
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33 |
% |
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Relocation
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5 |
% |
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3 |
% |
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3 |
% |
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Mortgage Loan Originations by Platform:
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Teleservices (Phone In, Move In)
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60 |
% |
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67 |
% |
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70 |
% |
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Field sales professionals
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25 |
% |
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20 |
% |
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15 |
% |
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Closed loan purchases
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15 |
% |
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13 |
% |
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15 |
% |
The following table sets forth the composition of our mortgage
loan originations by product type for each of the years ended
December 31, 2004, 2003 and 2002:
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For the Year Ended | |
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December 31, | |
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2004 | |
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2003 | |
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2002 | |
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Fixed rate
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60 |
% |
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63 |
% |
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56 |
% |
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Adjustable rate
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40 |
% |
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37 |
% |
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44 |
% |
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Conforming
(1)
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62 |
% |
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69 |
% |
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63 |
% |
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Non-conforming
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38 |
% |
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31 |
% |
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37 |
% |
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Purchase
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66 |
% |
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42 |
% |
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48 |
% |
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Refinance
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34 |
% |
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58 |
% |
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52 |
% |
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First mortgages
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91 |
% |
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96 |
% |
|
|
100 |
% |
|
Home equity lines of credit
|
|
|
9 |
% |
|
|
4 |
% |
|
|
|
|
|
|
|
|
(1) |
|
Represents mortgages that conform to the standards of the
Federal National Mortgage Association (Fannie Mae),
the Federal Home Loan Mortgage Corporation (Freddie
Mac) or the Government National Mortgage Association
(Ginnie Mae) |
PHH Mortgage customarily sells all mortgages it originates to
investors (which include a variety of institutional investors)
generally within 60 days of origination. Loans are
typically sold as individual loans, mortgage-backed securities
or participation certificates issued or guaranteed by Fannie
Mae, Freddie Mac or
7
Ginnie Mae. We generally retain the mortgage servicing rights on
loans we sell. PHH Mortgage earns revenue from the sale of the
mortgage loans to investors, as well as from the servicing of
the loans for investors.
The following table sets forth summary data of our mortgage
servicing activities as of December 31, 2004, 2003 and 2002:
| |
|
|
|
|
|
|
|
| |
|
At December 31, |
| |
|
|
| |
|
2004 (1) |
|
2003 (1) |
|
2002 (1) |
| |
|
|
|
|
|
|
| |
|
(dollars in millions, except |
| |
|
average loan size) |
|
Average loan servicing portfolio
|
|
$137,881 |
|
$122,887 |
|
$105,780 |
|
Outstanding mortgage loans serviced
|
|
$143,056 |
|
$136,427 |
|
$114,079 |
|
Number of loans serviced
|
|
906,954 |
|
888,860 |
|
786,201 |
|
Average loan size
|
|
$157,731 |
|
$153,485 |
|
$145,102 |
|
Weighted average interest rate
|
|
5.39% |
|
5.36% |
|
6.17% |
|
Delinquent Mortgage Loans:
(2)
|
|
|
|
|
|
|
| |
30 days
|
|
1.7% |
|
1.7% |
|
2.0% |
| |
60 days
|
|
0.3% |
|
0.3% |
|
0.4% |
| |
90 days or more
|
|
0.3% |
|
0.4% |
|
0.4% |
| |
|
|
|
|
|
|
|
Total delinquencies
|
|
2.3% |
|
2.4% |
|
2.8% |
|
Foreclosures/ Bankruptcies
(2)
|
|
0.6% |
|
0.7% |
|
0.7% |
|
Major Geographical Concentrations:
(2)
|
|
|
|
|
|
|
| |
California
|
|
11.0% |
|
10.9% |
|
11.8% |
| |
New Jersey
|
|
9.3% |
|
9.4% |
|
7.4% |
| |
New York
|
|
7.9% |
|
7.9% |
|
6.4% |
| |
Florida
|
|
7.3% |
|
7.1% |
|
7.2% |
| |
Texas
|
|
5.4% |
|
5.6% |
|
6.1% |
| |
Other
|
|
59.1% |
|
59.1% |
|
61.1% |
|
|
|
|
(1) |
|
Does not include certain home equity mortgages serviced by us. |
| |
|
(2) |
|
As a percentage of unpaid principal balance of outstanding loans. |
Appraisal Services Business
In January 2005, Cendant contributed STARS, its appraisal
services business, to us which provides appraisals through a
network of approximately 4,000 third-party professional
licensed appraisers offering local coverage throughout the
United States, as well as credit research, flood certification
and tax services. The appraisal services business is closely
linked to the processes by which our mortgage operations
originate mortgage loans and derives substantially all of its
business from us. Effective January 5, 2005, the appraisal
services business became part of our mortgage services segment.
For the year ended December 31, 2004, revenue generated by
the appraisal services business was approximately
$90 million.
Atrium Insurance Corporation
Our mortgage services segment includes Atrium Insurance
Corporation, our wholly-owned subsidiary and a New York
domiciled monoline mortgage guaranty insurance corporation.
Atrium provides reinsurance solely in respect of primary
mortgage insurance issued by certain insurance companies to
borrowers of PHH Mortgage, where the primary mortgage insurer is
indemnified by Atrium, subject to a specified limit, against
losses in excess of a predetermined threshold.
Competition
The principal factors for competition for our mortgage services
segment are service, quality, products, and price. Competitive
conditions also can be impacted by shifts in consumer preference
for variable-rate mortgages from fixed-rate mortgages, depending
on the interest-rate environment. We focus on retail mortgage
originations, in which we provide mortgages directly to
consumers, and mortgage loan servicing, which consists of
collecting loan payments, remitting principal and interest
payments to investors, managing escrow funds for payment of
mortgage-related expenses and administering our mortgage loan
servicing portfolio.
According to Inside Mortgage Finance, PHH Mortgage was the sixth
largest retail mortgage originator in the United States with a
4.1% market share and the tenth largest mortgage loan servicer
with a 1.9% market share as
8
of September 30, 2004. Some of our largest competitors
include Countrywide Financial, Wells Fargo Home Mortgage,
Washington Mutual, Chase Home Finance, CitiMortgage, Bank of
America, and GMAC Mortgage Corporation. Many of our competitors
are larger than we are and may have access to greater financial
resources than we do.
Seasonality
Our mortgage services segment is generally subject to seasonal
trends. These seasonal trends reflect the pattern in the
national housing market. Home sales typically rise during the
spring and summer seasons and decline during the fall and winter
seasons. Seasonality has less of an effect on mortgage
refinancing activity, which is primarily driven by prevailing
mortgage rates. In addition, mortgage delinquency rates
typically rise temporarily in the winter months, driven by
mortgagor payment patterns.
Trademarks and Intellectual Property
Our financial institution clients license the use of their names
to us in connection with our private label business,
and Cendant licenses its real estate brands to us in connection
with mortgage loan originations for customers of both
Cendants owned real estate brokerages and its franchisees.
In connection with the Spin-Off, TM Acquisition Corp.,
Coldwell Banker Real Estate Corporation, ERA Franchise Systems,
Inc. and PHH Mortgage entered into a trademark license agreement
pursuant to which PHH Mortgage was granted a license to use
certain of the Cendant real estate brand names in connection
with the operation of their businesses in order to permit us to
originate mortgage loans on behalf of customers of
Cendants owned and franchised real estate brokerage
business on a co-branded basis. See Arrangements
with Cendant Corporation Trademark License Agreement.
Employees
As of December 31, 2004, the operations that make up our
mortgage services segment employed approximately 6,000 persons.
Management considers our employee relations to be satisfactory.
None of our mortgage services segment employees is covered under
collective bargaining agreements.
Fleet Management Services Segment
We are a fully integrated provider of fleet management services
with a broad range of product offerings. We are the second
largest provider of outsourced commercial fleet management
services in both the United States and Canada according to a
nationally-recognized industry publication. We focus on clients
with fleets of greater than 500 vehicles (the large fleet
sector) and clients with fleets of between 75 and 500
vehicles (the national fleet sector). As of
December 31, 2004, we had more than 320,000 vehicles
leased and approximately 300,000 additional vehicles serviced
under fuel, maintenance, accident and/or similar management
arrangements. We purchase more than 80,000 vehicles annually. We
serve nearly one-third of the Fortune 500 and more than 100
corporations have been our clients for 20 years or more.
Including the operations of our former fuel card business, our
fleet management services segment generated approximately 60%,
51% and 60% of our revenue for the years ended December 31,
2004, 2003 and 2002, respectively. As described below, our
former fuel card business was distributed to Cendant in
connection with the Spin-Off and will not be part of our
operations going forward.
We offer fully integrated services that provide solutions to
clients subject to their business objectives. We place an
emphasis on customer service and focus on a consultative
approach with our clients. Our employees support each client in
achieving the full benefits of outsourcing fleet management,
including lower costs and better operations. We offer 24-hour
customer service for the end-users of our products and services.
We believe we have developed one of the industrys most
advanced technology infrastructures. Our data warehousing,
information management and online systems provides clients
access to download sophisticated, customized reports to better
monitor and manage their corporate fleets.
9
We provide corporate clients and government agencies the
following services and products:
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| |
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Fleet Leasing and Fleet Management Services. These
services include vehicle leasing, fleet policy analysis and
recommendations, benchmarking, vehicle recommendations, ordering
and purchasing vehicles, arranging for vehicle delivery and
administration of the title and registration process, as well as
tax and insurance requirements, pursuing warranty claims and
remarketing used vehicles. We also offer various leasing plans,
financed primarily through the issuance of floating rate notes
and borrowings through an asset-backed structure. At
December 31, 2004, we leased more than 320,000 vehicles,
primarily cars and light trucks and, to a lesser extent, medium
and heavy trucks, trailers and equipment. The majority of the
residual risk on the value of the vehicle at the end of the
lease term remains with the lessee for approximately 98% of the
vehicles financed by us in North America. For the remaining 2%,
we retain the residual risk on the value of the vehicle at the
end of the lease term. We maintain rigorous standards with
respect to the creditworthiness of our clients. Net credit
losses as a percentage of the average balance of vehicle leases
serviced have been less than 0.06% in each of the last three
fiscal years. |
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|
Maintenance Services. We offer clients vehicle
maintenance cards that are used to facilitate repairs and
maintenance payments. We maintain an extensive network of
third-party service providers in the United States and Canada to
ensure ease of use by the clients drivers. The vehicle
maintenance cards provide clients with the following benefits:
(a) negotiated discounts off of full retail prices through
our convenient supplier network, (b) access to our in-house
team of certified maintenance experts that monitor transactions
for policy compliance, reasonability and cost effectiveness and
(c) inclusion of vehicle maintenance transactions in a
consolidated information and billing database that helps
evaluate overall fleet performance and costs. At
December 31, 2004, we had outstanding more than 337,000
maintenance cards in the United States and Canada. |
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|
Accident Management Services. We provide our
clients with comprehensive accident management services such as
immediate assistance upon receiving the initial accident report
from the driver (e.g., facilitating emergency towing services
and car rental assistance), an organized vehicle appraisal and
repair process through a network of third-party preferred repair
and body shops and coordination and negotiation of potential
accident claims. Our accident management services provide our
clients with the following benefits: (a) convenient,
coordinated 24-hour assistance from our call center,
(b) access to our relationships with the repair and body
shops included in our preferred supplier network, which
typically provides customers with favorable terms, and
(c) expertise of our damage specialists, who ensure that
vehicle appraisals and repairs are appropriate, cost-efficient
and in accordance with each clients specific repair
policy. As of December 31, 2004, more than 330,000 vehicles
were participating in accident management programs with us in
the United States and Canada. |
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|
Fuel Card Services. We provide, and will continue
to provide, our customers with fuel card programs which
facilitate the payment, monitoring and control of fuel purchases
through PHH Arval. Fuel is typically the single largest
fleet-related operating expense. By using our fuel cards, our
clients receive the following benefits: access to more fuel
brands and outlets than other private label corporate fuel
cards, point-of-sale processing technology for fuel card
transactions that enhances clients ability to monitor
purchases and consolidated billing and access to other
information on fuel card transactions, which assists clients
with evaluation of overall fleet performance and costs. At
December 31, 2004, we had more than 315,000 fuel cards
outstanding in the United States and Canada. |
Prior to the Spin-Off, we provided payment processing and
information management services to the vehicle fleet industry
through our former subsidiary, Wright Express LLC. We earned
revenue by processing payments to major oil companies, fuel
retailers and vehicle maintenance providers on behalf of our
customers and the customers of our strategic relationships. We
entered into agreements with the major oil companies, fuel
retailers and vehicle maintenance providers for the acceptance
or purchases of products and services by the customers serviced
by us, and the terms and conditions of the fees assessed by us
for processing these payments. The fee charged to the major oil
company, fuel retailer or vehicle maintenance provider was
generally based upon a percentage of the amount purchased by the
customers serviced by us; however, it may be based on a fixed
amount
10
charged per transaction or a combination of both. The processing
fee was deducted from our payment to the major oil company, fuel
retailer or vehicle maintenance provider or for the amount
purchased by our customer or the customer of our strategic
relationships and recorded as payment processing revenue at the
time the transaction was captured. Revenue for other services
was generally recognized as we fulfilled our contractual service
obligations.
In connection with the Spin-Off, our former fuel card business
was distributed to Cendant, and these operations will not be
part of our operations going forward.
Competition
Our competitors in the United States include GE Capital Fleet
Services, Wheels Inc., Automotive Resources International, Lease
Plan International and hundreds of local and regional
competitors, including numerous competitors who focus on one or
two products. We differentiate ourselves from our competitors
primarily on three factors: the completeness of our product
offering, customer service and technology. Unlike certain of our
competitors that focus on selected elements of the fleet
management process, we offer fully integrated services. In
this manner, we are able to offer customized solutions to
clients regardless of their needs. We have developed one of the
industrys most advanced technology infrastructures. Our
state-of-the-art data warehousing, information management and
online systems enable clients to download sophisticated,
customized reports to better monitor and manage their corporate
fleets. Some of our competitors are larger than we are and may
have access to greater financial resources than we do.
Trademarks and Intellectual Property
The service mark PHH and related trademarks and
logos are material to our fleet management services segment. All
of the material marks used by us are registered (or have
applications pending for registration) with the United States
Patent and Trademark Office. All of the material marks used by
us are also registered in Canada, and the PHH mark
and logo are registered (or have applications pending) in those
major countries where we have strategic partnerships with local
providers of fleet management services. Except for the Arval
mark, which we license from a third party so that we can do
business as PHH Arval, we own the material marks used by us in
our business.
Seasonality
The revenues generated by our fleet management services segment
are generally not seasonal.
Employees
As of December 31, 2004, the operations that make up our
fleet management services business, exclusive of our former fuel
card business, employed approximately 1,300 persons. Management
considers our employee relations to be satisfactory. None of
these employees is covered under collective bargaining
agreements.
Regulation
Mortgage Services Regulation
The federal Real Estate Settlement Procedures Act
(RESPA) and state real estate brokerage laws
restrict the payment of fees or other things of value in
consideration for the referral of real estate settlement
services. Our mortgage services segment is subject to numerous
federal, state and local laws and regulations, including those
relating to real estate settlement procedures, fair lending,
fair credit reporting, truth in lending, federal and state
disclosure and licensing. The establishment of PHH Home Loans
and the continuing relationship between and among PHH Home
Loans, Cendant and us will be subject to the anti-kickback
requirements of RESPA.
Commercial Fleet Leasing Regulation
We are subject to federal, state and local laws and regulations
including those relating to taxing and licensing of vehicles,
certain consumer credit and environmental protection. Our fleet
management services segment could
11
be liable for damages in connection with motor vehicle accidents
under the theory of vicarious liability. Under this theory,
companies that lease motor vehicles may be subject to liability
for the tortious acts of their lessees, even in situations where
the leasing company has not been negligent.
Insurance Regulation
Our wholly-owned insurance subsidiary, Atrium Insurance
Corporation, a New York domiciled monoline mortgage guaranty
insurance company, is subject to insurance regulations in the
State of New York relating to, among other things, standards of
solvency that must be met and maintained; the licensing of
insurers and their agents; the nature of and limitations on
investments; premium rates; restrictions on the size of risks
that may be insured under a single policy; reserves and
provisions for unearned premiums, losses and other obligations;
deposits of securities for the benefit of policyholders;
approval of policy forms and the regulation of market conduct,
including the use of credit information in underwriting; as well
as other underwriting and claims practices. The New York
Department of Insurance also conducts periodic examinations and
requires the filing of annual and other reports relating to the
financial condition of companies and other matters. Financial
examinations completed in the past three years have not resulted
in any adjustments to statutory surplus and pending financial
and market conduct examinations have not identified any material
findings to date.
As a result of our ownership of Atrium, we are subject to New
Yorks insurance holding company statute, as well as
certain other laws, which, among other things, limit
Atriums ability to declare and pay dividends except from
undivided profits remaining on hand above the aggregate of our
paid-in capital, paid-in surplus and contingency reserve.
Additionally, anyone seeking to acquire, directly or indirectly,
10% or more of Atriums outstanding common stock, or
otherwise proposing to engage in a transaction involving a
change in control of Atrium, will be required to obtain the
prior approval of the New York Superintendent of Insurance.
ARRANGEMENTS WITH CENDANT CORPORATION
Mortgage Venture Formed by Cendant and PHH
In connection with the Spin-Off, we and Cendants
subsidiary, Cendant Real Estate Services Venture Partner, Inc.,
formed a mortgage venture, PHH Home Loans, LLC, for the purpose
of originating and selling mortgage loans primarily sourced
through Cendants owned residential real estate brokerage
and corporate relocation businesses, NRT and Cendant Mobility,
respectively. For the year ended December 31, 2004,
approximately 30% of all loans originated by our mortgage
services segment were derived from these sources. We will
contribute certain of our assets and employees that supported
originations from NRT and Cendant Mobility to the mortgage
venture. The mortgage venture has a 50-year term, subject to
earlier termination as described below under
Termination or non-renewal by us after
25 years subject to delivery of notice. In the event that
we do not deliver a non-renewal notice after year 25, the
mortgage venture will be renewed for an additional 25-year term.
The PHH Homes Loans operating agreement is filed as an exhibit
to this Annual Report on Form 10-K.
We expect that the mortgage venture will commence operations in
mid-2005, once it is fully licensed to conduct mortgage banking
activities. As discussed in Item 1. Business
Arrangements with Cendant Corporation Marketing
Agreements, PHH Mortgage currently has interim marketing
agreements with NRT and Cendant Mobility pursuant to which
Cendant, NRT and Cendant Mobility have agreed that PHH Mortgage
will be the exclusive recommended provider of mortgage products
and services promoted by NRT to its independent contractor sales
associates and by Cendant Mobility to its customers and clients.
The interim marketing services agreements will remain in place
until the mortgage venture is fully licensed. At that point,
these interim agreements will terminate and the provisions of
the strategic relationship agreement and PHH Home Loans
operating agreement described above will govern the manner in
which the mortgage venture is recommended by Cendants real
estate division to such groups. All mortgage loans originated by
the mortgage venture will be sold to us or to unaffiliated third
party investors on a servicing-released basis, and the mortgage
venture will not hold any mortgage loans for investment purposes
or perform servicing functions for any loans it originates.
12
We are in the process of causing the mortgage venture to make
application and seek approval for all licenses and regulatory
approvals necessary to conduct its loan origination, loan sales
and related operations in all 50 states and the District of
Columbia.
Ownership and Distributions
We own 50.1% of the mortgage venture, and Cendant owns the
remaining 49.9% of the mortgage venture. Although the mortgage
venture is consolidated within our financial statements, and
Cendants ownership interest in the mortgage venture is
reflected on our financial statements as a minority interest,
the mortgage venture did not materially impact our results of
operations for the year ended December 31, 2004. Net income
generated by the mortgage venture will be distributed quarterly
to its members pro rata based upon their respective ownership
interests, less any amounts to be retained (as necessary) to
meet regulatory capital requirements.
Management
The managing member of the mortgage venture is PHH Broker
Partner Corporation, a wholly-owned subsidiary of PHH. The
managing member is responsible for managing all aspects of the
business of the mortgage venture. However, certain specified
actions proposed to be taken by the mortgage venture are subject
to approval by Cendant. The mortgage venture has a board of
advisors consisting of representatives of Cendant and PHH. The
board of advisors has no managerial authority, and its primary
purpose is to provide a means for Cendant to exercise its
approval rights over those specified actions of the mortgage
venture for which Cendants approval is required.
Termination
Pursuant to the PHH Home Loans operating agreement, Cendant has
the right to terminate the strategic relationship agreement and
terminate the mortgage venture in the event of:
|
|
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| |
|
a Regulatory Event (defined below) continuing for six months or
more; provided that we may defer termination on account of a
Regulatory Event for up to six additional one month periods by
paying Cendant a $1.0 million fee at the beginning of each
such one month period; |
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|
a change in control of us involving a competitor of Cendant or
certain other specified parties; |
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|
a material breach, not cured within the requisite cure period,
by us or our affiliates of our or their representations,
warranties, covenants or other agreements (discussed below)
under any of the PHH Home Loans operating agreement, the
strategic relationship agreement (described below under
Strategic Relationship Agreement), the
marketing agreement (described below under Marketin |