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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
 
FORM 10-K
x ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 2004
OR
o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from            to           
COMMISSION FILE NO. 1-7797
 
PHH CORPORATION
(Exact name of registrant as specified in its charter)
     
MARYLAND
  52-0551284
(State or other jurisdiction
of incorporation or organization)
  (I.R.S. Employer
Identification Number)
3000 LEADENHALL ROAD
MT. LAUREL, NEW JERSEY
 
08054
(Address of principal executive offices)   (Zip Code)
856-917-1744
(Registrant’s telephone number, including area code)
 
SECURITIES REGISTERED PURSUANT TO SECTION 12(b) OF THE ACT:
     
    NAME OF EACH EXCHANGE
TITLE OF EACH CLASS   ON WHICH REGISTERED
     
Common Stock, par value $0.01 per share
Preference Stock Purchase Rights
7.55% Internotes Due September 15, 2017
  The New York Stock Exchange
The New York Stock Exchange
The New York Stock Exchange
SECURITIES REGISTERED PURSUANT TO SECTION 12(g) OF THE ACT:
None
 
      Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities and Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days: Yes x No o
      Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of Registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. x
      Indicate by check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Act) Yes o No x
      State the aggregate market value of the voting and non-voting common stock held by non-affiliates of the registrant as of the last business day of the registrant’s most recently completed second fiscal quarter: As of June 30, 2004, all of our common stock, par value $0.01 per share (our “common stock”), was owned by Cendant Corporation. As of February 28, 2005, following our Spin-Off from Cendant Corporation as discussed in this Annual Report on Form 10-K, the aggregate market value of our voting and non-voting common equity (consisting solely of our common stock) held by non-affiliates was approximately $1,094,880,000.
      As of February 28, 2005, 52,684,398 shares of common stock were outstanding.
      The following documents have been incorporated by reference into the parts of the Form 10-K as indicated:
None.
 
 


TABLE OF CONTENTS
                 
Item    Description   Page
         
         Cautionary Note Regarding Forward-Looking Statements     1  
         PART I        
 1    Business     3  
 2    Properties     19  
 3    Legal Proceedings     20  
 4    Submission of Matters to a Vote of Security Holders     20  
         PART II        
 5    Market for the Registrant’s Common Equity     21  
 6    Selected Financial Data     22  
 7    Management’s Discussion and Analysis of Financial Condition
and Results of Operations
    24  
 7A    Quantitative and Qualitative Disclosures about Market Risk     42  
 8    Financial Statements and Supplementary Data     44  
 9    Changes in and Disagreements with Accountants on Accounting and
Financial Disclosure
    44  
 9A    Controls and Procedures     44  
 9B    Other Information     44  
         PART III        
 10    Directors and Executive Officers of the Registrant     45  
 11    Executive Compensation     51  
 12    Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters     55  
 13    Certain Relationships and Related Transactions     57  
 14    Principal Accountant Fees and Services     59  
         PART IV        
 15    Exhibits and Financial Statement Schedules     60  
         Signatures     S-1  
         Index to Financial Statements     F-1  
         Exhibit Index     E-1  
 EX-4.1: SPECIMEN STOCK CERTIFICATE
 EX-10.29 FORMS OF AWARDS AGREEMENT
 EX-12: COMPUTATION OF RATIO OF EARNINGS TO FIXED CHARGES
 EX-14: CODE OF CONDUCT
 EX-21: SUBSIDIARIES
 EX-23: CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
 EX-31.1: CERTIFICATION
 EX-31.2: CERTIFICATION
 EX-32.1: CERTIFICATION
 EX-32.2: CERTIFICATION
 EX-99: RISK FACTORS


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Cautionary Note Regarding Forward-Looking Statements
      Forward-looking statements in this Annual Report on Form 10-K and our other public filings and statements are subject to known and unknown risks, uncertainties and other factors which may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. These forward-looking statements are based on various factors and were derived utilizing numerous important assumptions and other important factors that could cause actual results to differ materially from those in the forward-looking statements. Statements preceded by, followed by or that otherwise include the words “believes,” “expects,” “anticipates,” “intends,” “projects,” “estimates,” “plans,” “may increase,” “may fluctuate” and similar expressions or future or conditional verbs such as “will,” “should,” “would,” “may” and “could” are generally forward-looking in nature and not historical facts. For example, forward-looking statements in this Annual Report on Form 10-K include (a) our expectation that we will drive incremental volume through our origination platform and improve profitability, (b) our cost estimates under the transition services agreement, (c) our estimate of the fees for services to be provided by us to Cendant under the transition services agreement, (d) our expectation that PHH Home Loans will commence operations in mid-2005, (e) our statements about projected levels of mortgage loan originations and housing market purchase activity in 2005, (f) the statement of our belief that we maintain adequate allowances to cover any probable losses related to exposure to retained credit risk related to loans sold with limited recourse, (g) our expectation that we will be able to continue to meet our liquidity and financing needs by relying on the secondary market for mortgage loans, use of the public and private debt markets, securitization and asset-backed securities markets and through committed and uncommitted bank credit facilities, as well as the public equity markets in the future, (h) our expectations about the level of capital expenditures for 2005, (i) our belief that our sources of liquidity and capital resources are adequate for the next twelve months and (j) our expectations about the amount of the goodwill write-off in connection with the recent change of our reporting unit structure in connection with our spin-off from Cendant.
      You should understand that the following important factors and assumptions could affect our future results and could cause actual results to differ materially from those expressed in such forward-looking statements:
  the effect of economic or political conditions or any outbreak or escalation of hostilities on the economy on a national, regional or international basis and the impact thereof on our businesses;
 
  the effects of a decline in the volume or value of U.S. existing home sales, due to adverse economic changes or otherwise, on our mortgage services business;
 
  the effects of changes in current interest rates, particularly on our mortgage services segment and on our financing costs;
 
  our ability to develop and implement operational, technological and financial systems to manage growing operations and to achieve enhanced earnings or effect cost savings;
 
  competition in our existing and potential future lines of business and the financial resources of, and products available to, competitors;
 
  our failure to reduce quickly overhead and infrastructure costs in response to a reduction in revenue;
 
  our failure to provide fully integrated disaster recovery technology solutions in the event of a disaster;
 
  our ability to obtain financing on acceptable terms to finance our growth strategy and to operate within the limitations imposed by financing arrangements and to maintain our credit ratings;
 
  in relation to our management and mortgage programs, (a) the deterioration in the performance of the underlying assets of such programs and (b) our inability to access the secondary market for mortgage loans and to act as servicer thereto, which could occur in the event that our credit ratings are downgraded below investment grade and, in certain circumstances, where we fail to meet certain financial ratios;
 
  changes in laws and regulations, including changes in accounting standards, mortgage and real estate related regulations and state, federal and non-United States tax laws; and

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  unanticipated liabilities of our fleet management services segment as a result of damages in connection with motor vehicles accidents under the theory of vicarious liability.
      Other factors and assumptions not identified above were also involved in the derivation of these forward-looking statements, and the failure of such other assumptions to be realized as well as other factors may also cause actual results to differ materially from those projected. Most of these factors are difficult to predict accurately and are generally beyond our control.
      You should consider that the factors and assumptions discussed above may have an impact on the continued accuracy of any forward-looking statements that we make, and you should also consider the risks and uncertainties described in Exhibit 99 to this Annual Report on Form 10-K entitled “Risk Factors Affecting Our Business and Future Results” when evaluating any forward-looking statements that we make. Except for our ongoing obligations to disclose material information under the federal securities laws, we undertake no obligation to release publicly any revisions to any forward-looking statements, to report events or to report the occurrence of unanticipated events unless required by law. For any forward-looking statements contained in any document, we claim the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995.

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PART I
Item 1.  Business
      Except as expressly indicated or unless the context otherwise requires, the “company”, “PHH”, “we”, “our” or “us” means PHH Corporation, a Maryland corporation, and its subsidiaries. The information presented in “Item 1. Business” of this Annual Report on Form 10-K describes our business as conducted after the Spin-Off (as defined below), unless otherwise indicated or required by the context of such presentation. Because our business has changed substantially due to the reorganization in connection with the Spin-Off and we are conducting our business going forward as an independent, publicly-traded company, our historical financial information presented in this Annual Report on Form 10-K does not reflect what our results of operations, financial position or cash flows would have been had we been an independent, publicly-traded company during the periods presented. Therefore, the historical financial information presented herein is not indicative of what our results of operations, financial position or cash flows will be in the future. For a pro forma presentation of our consolidated financial statements as of September 30, 2004 reflecting the effects of the Spin-Off as of that date, see the “Unaudited Pro Forma Financial Information” included in the information statement attached as Exhibit 99.2 to our Current Report on Form 8-K dated January 19, 2005.
OVERVIEW
      We are a leading outsource provider of mortgage and fleet management services:
  Our mortgage services segment originates and services mortgage loans through PHH Mortgage. PHH Mortgage generated 24%, 34% and 23% of our total revenues for the years ended December 31, 2004, 2003 and 2002, respectively;
 
  Our fleet management services business provides commercial fleet management services to corporate clients and government agencies through PHH Arval. Our fleet management services segment generated 60%, 51% and 60% of our total revenues for the years ended December 31, 2004, 2003 and 2002, respectively. These revenue figures include the results of operations from our former fuel card business, Wright Express LLC, which was distributed to Cendant Corporation (NYSE: CD), our former parent corporation (“Cendant”), in connection with the Spin-Off from Cendant described below under “— Recent Developments — The Reorganization and Spin-Off” and will not be part of our operations going forward; and
 
  Prior to the Spin-Off, we provided relocation services to corporate and government clients for the transfer of their employees through Cendant Mobility Services Corporation, Cendant’s subsidiary engaged in the relocation services business (“Cendant Mobility”). We generated 16%, 15% and 17% of our total revenues from relocation services provided through Cendant Mobility for the years ended December 31, 2004, 2003 and 2002, respectively. Our former relocation services segment was distributed to Cendant in connection with the Spin-Off and will not be part of our operations going forward.
      Our principal offices are located at 3000 Leadenhall Road, Mt. Laurel, NJ 08054. Our telephone number is (856) 917-1744. Our corporate website is located at http://www.phh.com, and our filings pursuant to the Securities Exchange Act of 1934, as amended (the “Exchange Act”), are available through this site. The information contained on our corporate website is not a part of this Annual Report on Form 10-K.
Recent Developments
The Reorganization and Spin-Off
      On October 12, 2004, we and Cendant announced that Cendant, then our parent corporation, intended to distribute the mortgage and fleet operations of PHH to Cendant shareholders in a transaction to be structured as a tax-free distribution of the common stock of PHH Corporation.
      On January 5, 2005, the board of directors of Cendant approved the distribution of shares of our common stock held by Cendant to the holders of Cendant common stock at a distribution rate of one share of our common stock for every twenty (20) shares of Cendant common stock issued and outstanding on the record date for the

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distribution. The distribution was paid on January 31, 2005, to holders of record of Cendant common stock at the close of business on January 19, 2005 (the “Spin-Off”).
      In connection with and prior to the Spin-Off, we underwent an internal reorganization after which we continued to own Cendant Mortgage Corporation (subsequently renamed PHH Mortgage Corporation (“PHH Mortgage”)), PHH Vehicle Management Services, LLC (d/b/a PHH Arval (“PHH Arval”)) and our other subsidiaries that engage in the mortgage and fleet management services businesses. Pursuant to this internal reorganization, Cendant Mobility, Wright Express LLC and other subsidiaries that engaged in the relocation and fuel card businesses were separated from us and distributed to Cendant. In addition, in January 2005, Cendant contributed to us Speedy Title and Appraisal Review Services, LLC (“STARS”), its appraisal services business, which provides appraisal review services through a network of approximately 4,000 third-party professional licensed appraisers, providing local coverage throughout the United States, as well as credit research, flood certification and tax services. The appraisal services business is closely linked to the processes by which our mortgage operations originate mortgage loans and derives substantially all of its business from us. Effective January 5, 2005, the appraisal services business became part of our mortgage services segment. For the year ended December 31, 2004, revenue generated by the appraisal services business was approximately $90 million.
      In connection with the Spin-Off, we have entered into various agreements with Cendant. For a discussion of these agreements, please see “—Arrangements with Cendant Corporation” in this Annual Report on Form 10-K.
Goodwill Write-Off
      Our reporting unit structure within the fleet management services segment changed in connection with the internal reorganization and Spin-Off. We believe that this change will likely result in an impairment to our goodwill in the first quarter of 2005. Although we have not yet completed our final analysis, we currently expect, based upon information available to us, this impairment will be in the range of $225 million to $250 million.
Repurchase of Senior Notes
      On February 9, 2005, we announced the prepayment of $443 million aggregate principal amount of our outstanding senior notes in cash at an aggregate prepayment price of $497 million, including $10 million of accrued and unpaid interest. The prepayment price included an aggregate make-whole amount of $44 million.
      This prepayment was funded with proceeds from the $100 million cash contribution from Cendant in connection with the Spin-Off and lower cost, short term borrowings under our revolving credit and commercial paper facilities.
Our Strategy
      We seek to achieve growth in revenues and income derived from our mortgage and fleet management services businesses. The key aspects of our business strategy are to:
  Maintain our focus on providing high quality outsourced services. We are a leading outsource provider of mortgage and fleet management services. Across our entire business, excellent customer service is a critical component of winning new clients and maintaining existing clients. At every level of our organization, employees are trained to provide high levels of customer service in every task. We, along with our clients, consistently track and monitor customer service levels and look for ways to improve customer service while maintaining profitability. PHH Mortgage ranked 5th in customer satisfaction among national home mortgage companies, according to J.D. Power and Associates’ 2005 Home Mortgage Study.
 
  Leverage our existing platforms through new products and services. In both our mortgage services and fleet management services businesses, clients are increasingly demanding enhanced products and services to meet their and their customers’ needs. In our mortgage services business, we regularly work with our clients to offer loan products that meet the requirements of a specific customer segment. In our fleet management services segment, we deliver enhanced information reporting to enable clients to better monitor expenses and thereby reduce fleet operating costs.

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  Increase mortgage loan capture rates at real estate brokerages owned by, or affiliated with, Cendant. For the year ended December 31, 2004, we provided mortgages for approximately 17% of the transactions in which real estate brokerages owned by Cendant represented the home buyer and approximately 4% of the transactions in which real estate brokerages franchised by Cendant represented the home buyer. By increasing the number of field sales professionals, and through other initiatives, we expect to drive incremental volume through our origination platform and improve profitability. In connection with the Spin-Off, we formed a mortgage venture with Cendant, PHH Home Loans, LLC (the “mortgage venture” or “PHH Home Loans”), for the purpose of originating and selling mortgage loans primarily sourced through Cendant’s owned residential real estate brokerage and corporate relocation businesses. See “— Arrangements with Cendant Corporation— Mortgage Venture Formed by Cendant and PHH.”
 
  Increase market share by entering into new mortgage origination relationships across all channels. We believe the mortgage services industry will become increasingly competitive in the current rising interest rate environment. We intend to take advantage of this environment by leveraging our existing mortgage services platform to enter into new outsourcing relationships as more companies determine that it is no longer economically feasible to continue to compete in the industry.
 
  Continue to focus on growth in large fleet customers with increased emphasis on national fleet and truck fleet sectors. Large fleet customers (those customers with more than 500 vehicles in their fleets) are a core competency, and we will continue to aggressively pursue new customers in this sector. Additionally, we are increasingly pursuing more clients in the national fleet (customers with fleets of 75 to 500 vehicles) and truck fleet sectors. We have less penetration in these sectors, thereby presenting an opportunity for higher growth and increasing profits.
OUR BUSINESS
Mortgage Services Segment
      PHH Mortgage is a centralized mortgage lender conducting business throughout the United States. We focus on retail mortgage originations in which we provide mortgages directly to consumers. Our mortgage services segment generated approximately 24%, 34% and 23% of our total revenues for the years ended December 31, 2004, 2003 and 2002, respectively.
      We generate revenue through mortgage loan sales, fee-based origination services and mortgage loan servicing. Mortgage loan servicing consists of collecting loan payments, remitting principal and interest payments to investors, managing escrow funds for payment of mortgage-related expenses such as taxes and insurance, and administering our mortgage loan servicing portfolio. For the year ended December 31, 2004, PHH Mortgage was the sixth largest retail originator of residential mortgages and the 12th largest overall residential mortgage originator, according to Inside Mortgage Finance. We are a leading outsource provider of mortgage origination services to financial institutions and the only mortgage company authorized to harness the power of the Coldwell Banker, Century 21 and ERA brand names, through the mortgage venture and other arrangements that we established with Cendant in connection with the Spin-Off. See “—Arrangements with Cendant Corporation— Mortgage Venture Formed by Cendant and PHH.” Our mortgage origination volume has grown from approximately $1.5 billion in 1990 to approximately $53 billion for the year ended December 31, 2004.
      We originate mortgage loans through three principal business channels: financial institutions (on a private label or co-branded basis), real estate brokers (including brokers associated with brokerages owned or franchised by Cendant and independent brokers) and relocation (mortgage services for clients of Cendant Mobility).
  Financial Institutions Channel: We are a leading provider of “private label” mortgage origination and servicing for financial institutions and other entities. In this channel, we offer a complete outsourcing solution, from processing applications through funding to secondary market sales of loans and ongoing servicing, for clients that want to offer mortgage services to customers, but are not equipped to handle all aspects of the process cost-effectively. Representative clients include Merrill Lynch Credit Corporation, American Express Membership Bank, PNC Bank, N.A., The Northern

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  Trust Company and Charles Schwab Bank. This channel generated approximately 54% of our mortgage loan originations for the year ended December 31, 2004.

  Real Estate Brokers Channel: We work with real estate brokers to provide their customers mortgage loans. By being affiliated with the real estate broker, we have access to home buyers at the time of purchase. In this channel, we work with brokers associated with Cendant’s owned real estate brokerage business (“NRT”), brokers associated with Cendant’s franchised brokerages (“Cendant franchisees”) and brokers that are not affiliated with Cendant (“third party brokers”). For NRT, we are the exclusive recommended provider of mortgages. For Cendant franchisees, we are the only endorsed provider of mortgages. Additionally, for Cendant franchisees and third party brokers, we endeavor to enter into marketing service agreements (“MSAs”) or other arrangements whereby we are their exclusive recommended provider of mortgages. Cendant has informed us that it has approximately 4,900 Cendant franchisees. We have entered into exclusive MSAs with 48% of these Cendant franchisees as of December 31, 2004. In general, our capture rate of mortgages where we are the exclusive recommended provider is much higher than in other situations. Cendant is the largest owner and franchisor of real estate brokerage services in the United States with approximately 1,000 NRT offices and 8,650 franchise offices in the United States as of December 31, 2004, based on information provided to us by Cendant. In this channel, we primarily operate on a private label basis, incorporating the name of the associated real estate broker, such as Coldwell Banker Mortgage, Century 21 Mortgage or ERA Mortgage. This channel generated approximately 41% of our mortgage loan originations for the year ended December 31, 2004.
 
  Relocation Channel: We are the exclusive recommended provider of mortgages offered to the clients of Cendant Mobility, the largest provider of outsourced corporate relocation services in the United States. This relocation channel generated approximately 5% of our mortgage loan originations for the year ended December 31, 2004.
      In connection with the Spin-Off, we and Cendant, in November 2004, formed a mortgage venture, PHH Home Loans, LLC, for the purpose of originating and selling mortgage loans primarily sourced through NRT and Cendant Mobility. Through the mortgage venture, we are the exclusive recommended provider of mortgages for NRT and Cendant Mobility. For the year ended December 31, 2004, approximately 30% of loans originated by our mortgage services segment were derived from these sources. We own 50.1% of the mortgage venture, and Cendant owns the remaining 49.9% of the mortgage venture. The mortgage venture is consolidated within our financial statements, and Cendant’s ownership interest in the mortgage venture is reflected in our financial statements as a minority interest. The material terms of the mortgage venture are described below under “—Arrangements with Cendant Corporation— Mortgage Venture Formed Between Cendant and PHH.”
      We will contribute certain of our assets and employees that have historically supported originations from NRT and Cendant Mobility to the mortgage venture. All mortgage loans originated by PHH Home Loans will be sold to us or other third party investors on a servicing-released basis. PHH Home Loans will not hold any mortgage loans for investment purposes or perform servicing functions for any loans it originates.
      We expect that the mortgage venture will commence operations in mid-2005, once it is fully licensed to conduct mortgage banking activities. As discussed below under “—Arrangements with Cendant Corporation— Marketing Agreements,” PHH Mortgage currently has interim marketing agreements with NRT and Cendant Mobility pursuant to which Cendant, NRT and Cendant Mobility have agreed that PHH Mortgage will be the exclusive recommended provider of mortgage products and services promoted by NRT to its independent contractor sales associates and by Cendant Mobility to its customers and clients. The interim marketing services agreements will remain in place until the mortgage venture is fully licensed. At that point, these interim agreements will terminate and the provisions of the strategic relationship agreement and PHH Home Loans operating agreement described below under “—Arrangements with Cendant Corporation” will govern the manner in which the mortgage venture is recommended by Cendant’s real estate division to such groups.

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      We originate mortgages on three distinct mortgage platforms:
  Teleservices: We operate a teleservices operation (also known as our Phone In, Move In program), that provides centralized processing along with consistent customer service. We utilize Phone In, Move In for all three origination channels described above. We also maintain multiple Internet sites that provide on-line mortgage origination capabilities for our customers;
 
  Field Sales Professionals: Members of our field sales force are generally located in real estate brokerage offices or are affiliated with financial institution clients around the United States, and are equipped to provide product information, quote interest rates and help customers prepare mortgage applications; and
 
  Closed Loan Purchases: We purchase closed loans from community banks, credit unions and mortgage brokers and mortgage bankers affiliated with Cendant.
      The following table sets forth the composition of our mortgage loan originations by channel and platform for each of the years ended December 31, 2004, 2003 and 2002:
                         
    For the Year Ended
    December 31,
     
    2004   2003   2002
             
    (dollars in millions)
Total mortgage loan originations
    $52,553       $83,701       $59,279  
Production loans closed to be securitized
    34,405       60,333       38,455  
Other production loans closed
    18,148       23,368       20,824  
Production loans sold
    32,465       59,521       38,055  
Mortgage Loan Originations by Channel:
                       
Financial institutions
    54 %     67 %     64 %
Real estate brokers
    41 %     30 %     33 %
Relocation
    5 %     3 %     3 %
Mortgage Loan Originations by Platform:
                       
Teleservices (Phone In, Move In)
    60 %     67 %     70 %
Field sales professionals
    25 %     20 %     15 %
Closed loan purchases
    15 %     13 %     15 %
      The following table sets forth the composition of our mortgage loan originations by product type for each of the years ended December 31, 2004, 2003 and 2002:
                         
    For the Year Ended
    December 31,
     
    2004   2003   2002
             
Fixed rate
    60 %     63 %     56 %
Adjustable rate
    40 %     37 %     44 %
 
Conforming (1)
    62 %     69 %     63 %
Non-conforming
    38 %     31 %     37 %
 
Purchase
    66 %     42 %     48 %
Refinance
    34 %     58 %     52 %
 
First mortgages
    91 %     96 %     100 %
Home equity lines of credit
    9 %     4 %      
 
(1) Represents mortgages that conform to the standards of the Federal National Mortgage Association (“Fannie Mae”), the Federal Home Loan Mortgage Corporation (“Freddie Mac”) or the Government National Mortgage Association (“Ginnie Mae”)
     PHH Mortgage customarily sells all mortgages it originates to investors (which include a variety of institutional investors) generally within 60 days of origination. Loans are typically sold as individual loans, mortgage-backed securities or participation certificates issued or guaranteed by Fannie Mae, Freddie Mac or

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Ginnie Mae. We generally retain the mortgage servicing rights on loans we sell. PHH Mortgage earns revenue from the sale of the mortgage loans to investors, as well as from the servicing of the loans for investors.
      The following table sets forth summary data of our mortgage servicing activities as of December 31, 2004, 2003 and 2002:
               
    At December 31,
     
    2004 (1)   2003 (1)   2002 (1)
             
    (dollars in millions, except
    average loan size)
Average loan servicing portfolio
  $137,881   $122,887   $105,780
Outstanding mortgage loans serviced
  $143,056   $136,427   $114,079
Number of loans serviced
  906,954   888,860   786,201
Average loan size
  $157,731   $153,485   $145,102
Weighted average interest rate
  5.39%   5.36%   6.17%
Delinquent Mortgage Loans: (2)
           
 
30 days
  1.7%   1.7%   2.0%
 
60 days
  0.3%   0.3%   0.4%
 
90 days or more
  0.3%   0.4%   0.4%
             
Total delinquencies
  2.3%   2.4%   2.8%
Foreclosures/ Bankruptcies (2)
  0.6%   0.7%   0.7%
Major Geographical Concentrations: (2)
           
 
California
  11.0%   10.9%   11.8%
 
New Jersey
  9.3%   9.4%   7.4%
 
New York
  7.9%   7.9%   6.4%
 
Florida
  7.3%   7.1%   7.2%
 
Texas
  5.4%   5.6%   6.1%
 
Other
  59.1%   59.1%   61.1%
 
(1) Does not include certain home equity mortgages serviced by us.
 
(2) As a percentage of unpaid principal balance of outstanding loans.
Appraisal Services Business
      In January 2005, Cendant contributed STARS, its appraisal services business, to us which provides appraisals through a network of approximately 4,000 third-party professional licensed appraisers offering local coverage throughout the United States, as well as credit research, flood certification and tax services. The appraisal services business is closely linked to the processes by which our mortgage operations originate mortgage loans and derives substantially all of its business from us. Effective January 5, 2005, the appraisal services business became part of our mortgage services segment. For the year ended December 31, 2004, revenue generated by the appraisal services business was approximately $90 million.
Atrium Insurance Corporation
      Our mortgage services segment includes Atrium Insurance Corporation, our wholly-owned subsidiary and a New York domiciled monoline mortgage guaranty insurance corporation. Atrium provides reinsurance solely in respect of primary mortgage insurance issued by certain insurance companies to borrowers of PHH Mortgage, where the primary mortgage insurer is indemnified by Atrium, subject to a specified limit, against losses in excess of a predetermined threshold.
Competition
      The principal factors for competition for our mortgage services segment are service, quality, products, and price. Competitive conditions also can be impacted by shifts in consumer preference for variable-rate mortgages from fixed-rate mortgages, depending on the interest-rate environment. We focus on retail mortgage originations, in which we provide mortgages directly to consumers, and mortgage loan servicing, which consists of collecting loan payments, remitting principal and interest payments to investors, managing escrow funds for payment of mortgage-related expenses and administering our mortgage loan servicing portfolio.
      According to Inside Mortgage Finance, PHH Mortgage was the sixth largest retail mortgage originator in the United States with a 4.1% market share and the tenth largest mortgage loan servicer with a 1.9% market share as

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of September 30, 2004. Some of our largest competitors include Countrywide Financial, Wells Fargo Home Mortgage, Washington Mutual, Chase Home Finance, CitiMortgage, Bank of America, and GMAC Mortgage Corporation. Many of our competitors are larger than we are and may have access to greater financial resources than we do.
Seasonality
      Our mortgage services segment is generally subject to seasonal trends. These seasonal trends reflect the pattern in the national housing market. Home sales typically rise during the spring and summer seasons and decline during the fall and winter seasons. Seasonality has less of an effect on mortgage refinancing activity, which is primarily driven by prevailing mortgage rates. In addition, mortgage delinquency rates typically rise temporarily in the winter months, driven by mortgagor payment patterns.
Trademarks and Intellectual Property
      Our financial institution clients license the use of their names to us in connection with our “private label” business, and Cendant licenses its real estate brands to us in connection with mortgage loan originations for customers of both Cendant’s owned real estate brokerages and its franchisees. In connection with the Spin-Off, TM Acquisition Corp., Coldwell Banker Real Estate Corporation, ERA Franchise Systems, Inc. and PHH Mortgage entered into a trademark license agreement pursuant to which PHH Mortgage was granted a license to use certain of the Cendant real estate brand names in connection with the operation of their businesses in order to permit us to originate mortgage loans on behalf of customers of Cendant’s owned and franchised real estate brokerage business on a co-branded basis. See “—Arrangements with Cendant Corporation— Trademark License Agreement.”
Employees
      As of December 31, 2004, the operations that make up our mortgage services segment employed approximately 6,000 persons. Management considers our employee relations to be satisfactory. None of our mortgage services segment employees is covered under collective bargaining agreements.
Fleet Management Services Segment
      We are a fully integrated provider of fleet management services with a broad range of product offerings. We are the second largest provider of outsourced commercial fleet management services in both the United States and Canada according to a nationally-recognized industry publication. We focus on clients with fleets of greater than 500 vehicles (the “large fleet sector”) and clients with fleets of between 75 and 500 vehicles (the “national fleet sector”). As of December 31, 2004, we had more than 320,000 vehicles leased and approximately 300,000 additional vehicles serviced under fuel, maintenance, accident and/or similar management arrangements. We purchase more than 80,000 vehicles annually. We serve nearly one-third of the Fortune 500 and more than 100 corporations have been our clients for 20 years or more. Including the operations of our former fuel card business, our fleet management services segment generated approximately 60%, 51% and 60% of our revenue for the years ended December 31, 2004, 2003 and 2002, respectively. As described below, our former fuel card business was distributed to Cendant in connection with the Spin-Off and will not be part of our operations going forward.
      We offer fully integrated services that provide solutions to clients subject to their business objectives. We place an emphasis on customer service and focus on a consultative approach with our clients. Our employees support each client in achieving the full benefits of outsourcing fleet management, including lower costs and better operations. We offer 24-hour customer service for the end-users of our products and services. We believe we have developed one of the industry’s most advanced technology infrastructures. Our data warehousing, information management and online systems provides clients access to download sophisticated, customized reports to better monitor and manage their corporate fleets.

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      We provide corporate clients and government agencies the following services and products:
  Fleet Leasing and Fleet Management Services. These services include vehicle leasing, fleet policy analysis and recommendations, benchmarking, vehicle recommendations, ordering and purchasing vehicles, arranging for vehicle delivery and administration of the title and registration process, as well as tax and insurance requirements, pursuing warranty claims and remarketing used vehicles. We also offer various leasing plans, financed primarily through the issuance of floating rate notes and borrowings through an asset-backed structure. At December 31, 2004, we leased more than 320,000 vehicles, primarily cars and light trucks and, to a lesser extent, medium and heavy trucks, trailers and equipment. The majority of the residual risk on the value of the vehicle at the end of the lease term remains with the lessee for approximately 98% of the vehicles financed by us in North America. For the remaining 2%, we retain the residual risk on the value of the vehicle at the end of the lease term. We maintain rigorous standards with respect to the creditworthiness of our clients. Net credit losses as a percentage of the average balance of vehicle leases serviced have been less than 0.06% in each of the last three fiscal years.
 
  Maintenance Services. We offer clients vehicle maintenance cards that are used to facilitate repairs and maintenance payments. We maintain an extensive network of third-party service providers in the United States and Canada to ensure ease of use by the clients’ drivers. The vehicle maintenance cards provide clients with the following benefits: (a) negotiated discounts off of full retail prices through our convenient supplier network, (b) access to our in-house team of certified maintenance experts that monitor transactions for policy compliance, reasonability and cost effectiveness and (c) inclusion of vehicle maintenance transactions in a consolidated information and billing database that helps evaluate overall fleet performance and costs. At December 31, 2004, we had outstanding more than 337,000 maintenance cards in the United States and Canada.
 
  Accident Management Services. We provide our clients with comprehensive accident management services such as immediate assistance upon receiving the initial accident report from the driver (e.g., facilitating emergency towing services and car rental assistance), an organized vehicle appraisal and repair process through a network of third-party preferred repair and body shops and coordination and negotiation of potential accident claims. Our accident management services provide our clients with the following benefits: (a) convenient, coordinated 24-hour assistance from our call center, (b) access to our relationships with the repair and body shops included in our preferred supplier network, which typically provides customers with favorable terms, and (c) expertise of our damage specialists, who ensure that vehicle appraisals and repairs are appropriate, cost-efficient and in accordance with each client’s specific repair policy. As of December 31, 2004, more than 330,000 vehicles were participating in accident management programs with us in the United States and Canada.
 
  Fuel Card Services. We provide, and will continue to provide, our customers with fuel card programs which facilitate the payment, monitoring and control of fuel purchases through PHH Arval. Fuel is typically the single largest fleet-related operating expense. By using our fuel cards, our clients receive the following benefits: access to more fuel brands and outlets than other private label corporate fuel cards, point-of-sale processing technology for fuel card transactions that enhances clients’ ability to monitor purchases and consolidated billing and access to other information on fuel card transactions, which assists clients with evaluation of overall fleet performance and costs. At December 31, 2004, we had more than 315,000 fuel cards outstanding in the United States and Canada.
      Prior to the Spin-Off, we provided payment processing and information management services to the vehicle fleet industry through our former subsidiary, Wright Express LLC. We earned revenue by processing payments to major oil companies, fuel retailers and vehicle maintenance providers on behalf of our customers and the customers of our strategic relationships. We entered into agreements with the major oil companies, fuel retailers and vehicle maintenance providers for the acceptance or purchases of products and services by the customers serviced by us, and the terms and conditions of the fees assessed by us for processing these payments. The fee charged to the major oil company, fuel retailer or vehicle maintenance provider was generally based upon a percentage of the amount purchased by the customers serviced by us; however, it may be based on a fixed amount

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charged per transaction or a combination of both. The processing fee was deducted from our payment to the major oil company, fuel retailer or vehicle maintenance provider or for the amount purchased by our customer or the customer of our strategic relationships and recorded as payment processing revenue at the time the transaction was captured. Revenue for other services was generally recognized as we fulfilled our contractual service obligations.
      In connection with the Spin-Off, our former fuel card business was distributed to Cendant, and these operations will not be part of our operations going forward.
Competition
      Our competitors in the United States include GE Capital Fleet Services, Wheels Inc., Automotive Resources International, Lease Plan International and hundreds of local and regional competitors, including numerous competitors who focus on one or two products. We differentiate ourselves from our competitors primarily on three factors: the completeness of our product offering, customer service and technology. Unlike certain of our competitors that focus on selected elements of the fleet management process, we offer fully ’integrated services. In this manner, we are able to offer customized solutions to clients regardless of their needs. We have developed one of the industry’s most advanced technology infrastructures. Our state-of-the-art data warehousing, information management and online systems enable clients to download sophisticated, customized reports to better monitor and manage their corporate fleets. Some of our competitors are larger than we are and may have access to greater financial resources than we do.
Trademarks and Intellectual Property
      The service mark “PHH” and related trademarks and logos are material to our fleet management services segment. All of the material marks used by us are registered (or have applications pending for registration) with the United States Patent and Trademark Office. All of the material marks used by us are also registered in Canada, and the “PHH” mark and logo are registered (or have applications pending) in those major countries where we have strategic partnerships with local providers of fleet management services. Except for the Arval mark, which we license from a third party so that we can do business as PHH Arval, we own the material marks used by us in our business.
Seasonality
      The revenues generated by our fleet management services segment are generally not seasonal.
Employees
      As of December 31, 2004, the operations that make up our fleet management services business, exclusive of our former fuel card business, employed approximately 1,300 persons. Management considers our employee relations to be satisfactory. None of these employees is covered under collective bargaining agreements.
Regulation
Mortgage Services Regulation
      The federal Real Estate Settlement Procedures Act (“RESPA”) and state real estate brokerage laws restrict the payment of fees or other things of value in consideration for the referral of real estate settlement services. Our mortgage services segment is subject to numerous federal, state and local laws and regulations, including those relating to real estate settlement procedures, fair lending, fair credit reporting, truth in lending, federal and state disclosure and licensing. The establishment of PHH Home Loans and the continuing relationship between and among PHH Home Loans, Cendant and us will be subject to the anti-kickback requirements of RESPA.
Commercial Fleet Leasing Regulation
      We are subject to federal, state and local laws and regulations including those relating to taxing and licensing of vehicles, certain consumer credit and environmental protection. Our fleet management services segment could

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be liable for damages in connection with motor vehicle accidents under the theory of vicarious liability. Under this theory, companies that lease motor vehicles may be subject to liability for the tortious acts of their lessees, even in situations where the leasing company has not been negligent.
Insurance Regulation
      Our wholly-owned insurance subsidiary, Atrium Insurance Corporation, a New York domiciled monoline mortgage guaranty insurance company, is subject to insurance regulations in the State of New York relating to, among other things, standards of solvency that must be met and maintained; the licensing of insurers and their agents; the nature of and limitations on investments; premium rates; restrictions on the size of risks that may be insured under a single policy; reserves and provisions for unearned premiums, losses and other obligations; deposits of securities for the benefit of policyholders; approval of policy forms and the regulation of market conduct, including the use of credit information in underwriting; as well as other underwriting and claims practices. The New York Department of Insurance also conducts periodic examinations and requires the filing of annual and other reports relating to the financial condition of companies and other matters. Financial examinations completed in the past three years have not resulted in any adjustments to statutory surplus and pending financial and market conduct examinations have not identified any material findings to date.
      As a result of our ownership of Atrium, we are subject to New York’s insurance holding company statute, as well as certain other laws, which, among other things, limit Atrium’s ability to declare and pay dividends except from undivided profits remaining on hand above the aggregate of our paid-in capital, paid-in surplus and contingency reserve. Additionally, anyone seeking to acquire, directly or indirectly, 10% or more of Atrium’s outstanding common stock, or otherwise proposing to engage in a transaction involving a change in control of Atrium, will be required to obtain the prior approval of the New York Superintendent of Insurance.
ARRANGEMENTS WITH CENDANT CORPORATION
Mortgage Venture Formed by Cendant and PHH
      In connection with the Spin-Off, we and Cendant’s subsidiary, Cendant Real Estate Services Venture Partner, Inc., formed a mortgage venture, PHH Home Loans, LLC, for the purpose of originating and selling mortgage loans primarily sourced through Cendant’s owned residential real estate brokerage and corporate relocation businesses, NRT and Cendant Mobility, respectively. For the year ended December 31, 2004, approximately 30% of all loans originated by our mortgage services segment were derived from these sources. We will contribute certain of our assets and employees that supported originations from NRT and Cendant Mobility to the mortgage venture. The mortgage venture has a 50-year term, subject to earlier termination as described below under “—Termination” or non-renewal by us after 25 years subject to delivery of notice. In the event that we do not deliver a non-renewal notice after year 25, the mortgage venture will be renewed for an additional 25-year term. The PHH Homes Loans operating agreement is filed as an exhibit to this Annual Report on Form 10-K.
      We expect that the mortgage venture will commence operations in mid-2005, once it is fully licensed to conduct mortgage banking activities. As discussed in “Item 1. Business— Arrangements with Cendant Corporation— Marketing Agreements,” PHH Mortgage currently has interim marketing agreements with NRT and Cendant Mobility pursuant to which Cendant, NRT and Cendant Mobility have agreed that PHH Mortgage will be the exclusive recommended provider of mortgage products and services promoted by NRT to its independent contractor sales associates and by Cendant Mobility to its customers and clients. The interim marketing services agreements will remain in place until the mortgage venture is fully licensed. At that point, these interim agreements will terminate and the provisions of the strategic relationship agreement and PHH Home Loans operating agreement described above will govern the manner in which the mortgage venture is recommended by Cendant’s real estate division to such groups. All mortgage loans originated by the mortgage venture will be sold to us or to unaffiliated third party investors on a servicing-released basis, and the mortgage venture will not hold any mortgage loans for investment purposes or perform servicing functions for any loans it originates.

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      We are in the process of causing the mortgage venture to make application and seek approval for all licenses and regulatory approvals necessary to conduct its loan origination, loan sales and related operations in all 50 states and the District of Columbia.
Ownership and Distributions
      We own 50.1% of the mortgage venture, and Cendant owns the remaining 49.9% of the mortgage venture. Although the mortgage venture is consolidated within our financial statements, and Cendant’s ownership interest in the mortgage venture is reflected on our financial statements as a minority interest, the mortgage venture did not materially impact our results of operations for the year ended December 31, 2004. Net income generated by the mortgage venture will be distributed quarterly to its members pro rata based upon their respective ownership interests, less any amounts to be retained (as necessary) to meet regulatory capital requirements.
Management
      The managing member of the mortgage venture is PHH Broker Partner Corporation, a wholly-owned subsidiary of PHH. The managing member is responsible for managing all aspects of the business of the mortgage venture. However, certain specified actions proposed to be taken by the mortgage venture are subject to approval by Cendant. The mortgage venture has a board of advisors consisting of representatives of Cendant and PHH. The board of advisors has no managerial authority, and its primary purpose is to provide a means for Cendant to exercise its approval rights over those specified actions of the mortgage venture for which Cendant’s approval is required.
Termination
      Pursuant to the PHH Home Loans operating agreement, Cendant has the right to terminate the strategic relationship agreement and terminate the mortgage venture in the event of:
  a Regulatory Event (defined below) continuing for six months or more; provided that we may defer termination on account of a Regulatory Event for up to six additional one month periods by paying Cendant a $1.0 million fee at the beginning of each such one month period;
 
  a change in control of us involving a competitor of Cendant or certain other specified parties;
 
  a material breach, not cured within the requisite cure period, by us or our affiliates of our or their representations, warranties, covenants or other agreements (discussed below) under any of the PHH Home Loans operating agreement, the strategic relationship agreement (described below under “—Strategic Relationship Agreement”), the marketing agreement (described below under “—Marketin