Massachusetts		04-2866152
(State or other jurisdiction of incorporation or organization)		(I.R.S. Employer Identification Number)

				Page Number
Part I – FINANCIAL INFORMATION
Item 1.		Financial Statements
		Consolidated Balance Sheets as of June 29, 2002 and September 30, 2001.		1
		Consolidated Statements of Operations for the three and nine months ended June 29, 2002   and June 30, 2001		2
		Consolidated Statements of Cash Flows for the nine months ended June 29, 2002 and   June 30, 2001		3
		Consolidated Statements of Comprehensive Income for the three and nine months ended   June 29, 2002 and June 30, 2001		4
		Notes to the Consolidated Financial Statements		5
Item 2.		Management’s Discussion and Analysis of Financial Condition and Results of Operations		9
Item 3.		Quantitative and Qualitative Disclosures About Market Risk		28
Part II – OTHER INFORMATION
Item 6.		Exhibits and Reports on Form 8-K		28
Signature				28

		June 29, 2002				September 30, 2001
ASSETS		(unaudited)
Current assets:
Cash and cash equivalents		$	177,519			$	217,369
Short-term investments			13,509				13,906
Accounts receivable, net of allowance for doubtful accounts of $5,644 and $5,635			158,815				185,444
Other current assets and prepaid expenses			94,973				93,934
Income taxes			32,073				5,035
Total current assets			476,889				515,688
Marketable investments			12,827				17,823
Property and equipment, net			91,154				91,501
Goodwill and other intangible assets, net			65,199				92,838
Other assets			90,599				79,988
Total assets		$	736,668			$	797,838
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable		$	28,357			$	28,640
Accrued expenses			49,998				55,016
Accrued compensation and severance			64,218				68,936
Deferred revenue			189,526				207,044
Total current liabilities			332,099				359,636
Other liabilities			44,090				38,500
Stockholders’ equity:
Preferred stock, $0.01 par value; 5,000 shares authorized; none issued			—				—
Common stock, $0.01 par value; 500,000 shares authorized; 276,053 shares issued			2,761				2,761
Additional paid-in capital			1,644,150				1,643,626
Treasury stock, at cost, 14,862 and 15,515 shares, respectively			(165,825	)			(173,504	)
Accumulated deficit			(1,095,658	)			(1,045,096	)
Accumulated other comprehensive loss			(24,949	)			(28,085	)
Total stockholders’ equity			360,479				399,702
Total liabilities and stockholders’ equity		$	736,668			$	797,838

		Three months ended								Nine months ended
		June 29, 2002				June 30, 2001				June 29, 2002				June 30, 2001
Revenue:
License		$	56,215			$	86,502			$	177,565			$	295,222
Service			126,293				144,165				389,835				417,823
Total revenue			182,508				230,667				567,400				713,045
Costs and expenses:
Cost of license revenue			4,197				4,721				12,608				11,666
Cost of service revenue			48,615				62,596				152,081				186,785
Sales and marketing			83,321				98,881				252,420				284,470
Research and development			33,464				38,494				103,725				111,568
General and administrative			17,302				16,939				49,505				51,023
Amortization of goodwill and other intangible assets			8,820				9,450				27,019				28,401
Nonrecurring charges			18,392				3,816				24,481				9,961
Total costs and expenses			214,111				234,897				621,839				683,874
Operating income (loss)			(31,603	)			(4,230	)			(54,439	)			29,171
Other income (expense), net			(1,230	)			448				(1,927	)			3,015
Write-down of investments			—				—				—				(8,681	)
Income (loss) before income taxes			(32,833	)			(3,782	)			(56,366	)			23,505
Provision for (benefit from) income taxes			(8,263	)			(1,097	)			(13,562	)			6,815
Net income (loss)		$	(24,570	)		$	(2,685	)		$	(42,804	)		$	16,690
Earnings (loss) per share (Note 3):
Basic		$	(0.09	)		$	(0.01	)		$	(0.16	)		$	0.06
Diluted		$	(0.09	)		$	(0.01	)		$	(0.16	)		$	0.06

		Nine months ended
		June 29, 2002				June 30, 2001
Cash flows from operating activities:
Net income (loss)		$	(42,804	)		$	16,690
Adjustments to reconcile net income (loss) to net cash flows from operating activities:
Depreciation and amortization			54,688				57,151
Non-cash portion of nonrecurring charges and write-down of investments			—				12,731
Changes in assets and liabilities which provided (used) cash:
Accounts receivable			26,629				2,945
Accounts payable and accrued expenses			(8,397	)			3,783
Accrued compensation and severance			(4,718	)			1,003
Deferred revenue			(17,518	)			(20,532	)
Income taxes			(30,684	)			(2,384	)
Other current assets			481				(12,654	)
Other noncurrent assets and liabilities			(235	)			(3,897	)
Net cash provided (used) by operating activities			(22,558	)			54,836
Cash flows from investing activities:
Additions to property and equipment			(25,953	)			(50,689	)
Additions to other intangible assets			(1,412	)			(1,661	)
Purchases of investments			(27,335	)			(23,174	)
Proceeds from sales and maturities of investments			32,843				51,128
Net cash used by investing activities			(21,857	)			(24,396	)
Cash flows from financing activities:
Proceeds from issuance of common stock			4,919				18,711
Purchases of treasury stock			(4,998	)			(111,712	)
Net cash used by financing activities			(79	)			(93,001	)
Net effect of exchange rate changes on cash			4,644	</