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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

Form 10-K

     
þ
  ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
 
    For the Fiscal Year Ended December 31, 2003
 
OR
 
o
  TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
 
    For the Transition Period from           to

000-50511

Commission File Number

United National Group, Ltd.

(Exact name of registrant as specified in its charter)
     
Cayman Islands
  98-0417107
(State or other jurisdiction
of incorporation or organization)
  (I.R.S. Employer
Identification No.)

WALKER HOUSE, 87 MARY STREET

P.O. BOX 908GT
GEORGE TOWN, GRAND CAYMAN
CAYMAN ISLANDS
(Address of principal executive office including zip code)

Registrant’s telephone number, including area code: (345) 949-0100

Securities Registered Pursuant to Section 12(b) of the Act: None

Securities Registered Pursuant to Section 12(g) of the Act:

Class A Common Shares, $0.0001 par value
(Title of Class)

      Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.     YES þ          NO o

      Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. þ

      Indicate by check mark whether the registrant is an accelerated filer (as defined in Exchange Act Rule 12b-2). YES o NO þ

      The aggregate market value of the common equity held by non-affiliates of the registrant, based upon the closing sale price of a Class A Common Share on March 19, 2004, as reported on the NASDAQ National Market System, was $192,033,000.

      As of March 19, 2004, the registrant had outstanding 15,568,003 Class A Common Shares and 12,687,500 Class B Common Shares.

DOCUMENTS INCORPORATED BY REFERENCE

      Portions of the registrant’s definitive proxy statement for its 2004 Annual General Meeting of Shareholders to be held May 4, 2004 are incorporated by reference in Part III of this Annual Report on Form 10-K.




TABLE OF CONTENTS

             
Page

 PART I
   BUSINESS     2  
   PROPERTIES     40  
   LEGAL PROCEEDINGS     40  
   SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS     40  
 PART II
   MARKET FOR REGISTRANT’S COMMON EQUITY AND RELATED STOCKHOLDER MATTERS     41  
   SELECTED FINANCIAL DATA     44  
   MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS     46  
   QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK     67  
   FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA     68  
   CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE     108  
   CONTROLS AND PROCEDURES     108  
 PART III
   DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT     108  
   EXECUTIVE COMPENSATION     108  
   SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS     108  
   CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS     108  
   PRINCIPAL ACCOUNTING FEES AND SERVICES     108  
 PART IV
   EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K     108  
 MEMORANDUM AND ARTICLES OF ASSOCIATION
 AMENDED AND RESTATED DEED OF GUARANTY
 AMENDED AND RESTATED SHAREHOLDERS AGREEMENT
 EMPLOYMENT AGREEMENT
 LIST OF SUBSIDIARIES
 SECTION 302 CERTIFICATION OF CEO
 SECTION 302 CERTIFICATION OF CFO
 SECTION 906 CERTIFICATION OF CEO
 SECTION 906 CERTIFICATION OF CFO

      As used in this annual report, unless the context requires otherwise, (1) “United National Group” refers to United National Group, Ltd., an exempted company incorporated with limited liability under the laws of the Cayman Islands; (2) “we,” “us” and “our” refer to United National Group and its subsidiaries as a whole; (3) our “U.S. Operations” refers to the insurance and related operations conducted by American Insurance Service, Inc. and its subsidiaries, including American Insurance Adjustment Agency, Inc., Diamond State Insurance Company, J.H. Ferguson & Associates, LLC, United National Casualty Insurance Company, United National Insurance Company and United National Specialty Insurance Company; (4) our “U.S. Insurance Subsidiaries” refers to United National Insurance Company, Diamond State Insurance Company, United National Specialty Insurance Company and United National Casualty Insurance Company; (5) “U.N. Barbados” refers to Wind River Insurance Company (Barbados) Ltd.; (6) “U.N. Bermuda” refers to Wind River Insurance Company (Bermuda), Ltd.; (7) our “Non-U.S. Operations” refers to the insurance and reinsurance and related operations of U.N. Barbados and U.N. Bermuda; (8) “Fox Paine & Company” refers to Fox Paine & Company, LLC and affiliated investment funds; and (9) “$” or “dollars” refers to U.S. dollars.

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PART I

 
Item 1. Business

General

      United National Group is a holding company formed on August 26, 2003 under the laws of the Cayman Islands to acquire our U.S. Operations.

      Through our U.S. Operations we are a leading specialty property and casualty insurer with a 44-year operating history in the specialty insurance markets. Our U.S. Insurance Subsidiaries, led by United National Insurance Company, are either licensed or eligible to write on a surplus lines basis in all 50 U.S. States, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Our Non-U.S. Operations, which consist of recently formed Barbados-based and Bermuda-based insurance companies, are expected to begin offering insurance and reinsurance products to third parties and reinsurance to our U.S. Operations in the near future.

      We write specialty insurance products that are designed to meet the specific needs of targeted niche insurance markets. These niche markets are typically well-defined, homogeneous groups of insureds to which, due to some particular risk exposure, standard market insurers do not offer insurance coverage. Examples of products that we write for these markets include property and casualty insurance for social service agencies, insurance for equine mortality risks and insurance for vacant property risks. We believe that our specialty insurance product focus and niche market strategy has enabled us to outperform the property and casualty industry as a whole.

      During 2003, our statutory combined ratio was 95.8%, which marked a return to profitability after a loss in 2002. We have reported an underwriting profit, based on our statutory financial statements, in 20 of the past 21 years. The combined ratio of an insurance company is generally viewed as an indication of underwriting profitability and is calculated by adding the underwriting expense ratio and the net losses and loss adjustment expense ratio.

      We compete in the specialty insurance market principally through our two primary business segments, our excess and surplus lines (“E&S”) segment and our specialty admitted segment. We offer four general classes of insurance products across both of these primary business segments: specific specialty insurance products, umbrella and excess insurance products, property and general liability insurance products and non-medical professional liability insurance products. We distribute the insurance products of our U.S. Operations through our wholly-owned subsidiary, J.H. Ferguson and Associates, LLC (“J.H. Ferguson”), as well as through a group of 45 professional general agencies that have limited quoting and binding authority.

      Our U.S. Insurance Subsidiaries are rated “A” (Excellent) by A.M. Best, which assigns ratings to insurance companies transacting business in the United States. “A” (Excellent) is the third highest rating of sixteen rating categories. These ratings are based upon factors of concern to policyholders and are not directed to the protection of investors. In June 2003, each of our U.S. Insurance Subsidiaries was downgraded from “A+” (Superior) to “A” (Excellent) by A.M. Best. This downgrade followed a significant decrease in our policyholders surplus during 2002, primarily due to reserve strengthening that we recorded in 2002 relating to accident years 2001 and prior and due to the results of an arbitration proceeding with one of our reinsurers.

      We maintain a website at www.ungl.ky, although the information contained on our website is not part of this report. We will make available, free of charge on our website, our most recent annual report on Form 10-K and subsequently filed quarterly reports on Form 10-Q, current reports on Form 8-K and amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended, as soon as reasonably practicable after we file such material with, or furnish it to, the Securities and Exchange Commission.

Recent Trends In Our Industry

      The property and casualty insurance industry has historically been a cyclical industry. During periods of reduced underwriting capacity, as defined by availability of capital, lower competition generally results in more favorable policy terms and conditions for insurers. During periods of excess underwriting capacity, pricing and policy terms and conditions are generally less favorable to insurers due to competition. In the past, several factors

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affected underwriting capacity, including industry losses, catastrophes, changes in legal and regulatory guidelines, investment results and the ratings and financial strength of competitors.

      We believe that during the 1990s, the insurance industry maintained excess underwriting capacity. As a result, the industry suffered from lower pricing, less favorable policy terms and conditions, less stringent underwriting standards and reduced profitability. Significant catastrophic losses in 1999 and a subsequent contraction of underwriting capacity led to price increases and policy terms and conditions more favorable to insurers in 2000.

      We believe that these trends continued and accelerated in 2001 when the property and casualty insurance industry experienced a severe dislocation as a result of an unprecedented impairment of capital, causing a substantial contraction in industry underwriting capacity. We believe that this reduction in capacity is a result of, among other things:

  •  losses caused by the terrorist attacks of September 11, 2001, which resulted in the largest insured loss in history;
 
  •  the recording of reserve charges resulting from substantial reserve deficiencies, relating to asbestos, environmental and directors and officers liability related claims and from poor underwriting in the late 1990s;
 
  •  substantial investment losses as a result of a decline in the global equity markets and significant credit losses, with the Insurance Services Office estimating that the U.S. property and casualty industry as a whole had realized and unrealized losses from the end of 2000 through the end of 2002 of $33 billion;
 
  •  the exit or insolvency of several insurance market participants, such as Reliance Group, Legion Insurance Company, Frontier Insurance Group, GAINSCO and American Equity, each of which either exited particular lines of business or significantly reduced their activities;
 
  •  the ratings downgrade of a significant number of insurers and reinsurers; and
 
  •  increased financial scrutiny of insurers and financial services companies by federal and state regulatory authorities as a result of high-profile corporate scandals and of the resulting changes in corporate governance.

      These factors have resulted in a general environment of rate increases and conservative risk selection, more restrictive coverage terms and a significant movement of premium from the standard market to the specialty insurance market. During 2003, demand for insurance products to manage risk continued to accelerate while underwriting capacity decreased. We believe that this environment will begin to moderate during 2004. Increased reinsurance costs to some extent have offset the benefits of these trends to us and to primary insurance companies in general.

      Consistent with the trends witnessed in the broader property and casualty market, during 2002 and 2001, our rate increases on renewal business across all active segments approximated 30% and 23%, respectively. During 2003, our rate increases on renewal business approximated 25%, which rates we will earn over the period of time for which the policies are in force, generally 12 months.

Specialty Insurance Market

      The specialty insurance market differs significantly from the standard property and casualty insurance market. In the standard property and casualty insurance market, insurance rates and forms are highly regulated, products and coverages are largely uniform and have relatively predictable exposures. In the standard market, policies must be written by insurance companies that are admitted to transact business in the state in which the policy is issued. As a result, in the standard property and casualty insurance market, insurance companies tend to compete for customers primarily on the basis of price and financial strength.

      In contrast, the specialty insurance market, which we consider to be composed of the E&S market and the specialty admitted market, provides coverage for hard-to-place risks that do not fit the underwriting criteria of insurance companies operating in the standard market. In the E&S market, insurance rates and forms are not

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regulated and can be tailored to meet specific risks. However, U.S. insurance regulations generally require a risk to be declined by three admitted carriers before an E&S lines insurance company may write the risk. The specialty admitted market includes policies written to cover hard-to-place risks, including risks associated with insureds engaged in similar but highly specialized types of activities. These insureds are generally forced to rely on specialty admitted insurance companies for one of two reasons: such insureds require a total insurance product not otherwise available from standard market insurers, or such insureds require insurance products that are not written by large admitted carriers. For regulatory or marketing reasons, these insureds require products that are written by an admitted insurance company.

      Competition in the specialty insurance market tends to focus less on price and more on availability, service and other considerations. While specialty insurance market exposures may have higher perceived insurance risk than their standard market counterparts, specialty insurance market underwriters historically have been able to generate underwriting profitability superior to standard market underwriters. According to A.M. Best, from 1993 to 2002, the average combined ratio for insurers operating in the E&S market was 10.7 percentage points lower than that of insurers operating in the property and casualty industry as a whole.

      According to A.M. Best, over the 20-year period from 1983 through 2002, the surplus lines market grew from an estimated $2.1 billion in direct premiums written to $25.6 billion, representing a 13.3% compound annual growth rate and aggregate growth of 1,119.0%. In contrast, the U.S. property and casualty industry grew more moderately during this period from $95.5 billion in direct premiums written to $406.7 billion, representing a 7.5% compound annual growth rate and aggregate growth of 325.9%. During this period, the surplus lines market as a percentage of the total property and casualty industry grew from approximately 2.4% to 4.2%. Additionally, the growth in terms of commercial lines market share, which comprises the majority of surplus lines premiums, increased from 3.6% to 8.8% over this period.

      The specialty insurance market is significantly affected by the conditions of the insurance market in general. Hard market conditions (i.e., those favorable to insurers), like those being experienced in recent years, tend to generate a proportion of business moving from the admitted market back to the surplus lines market, and vice versa when soft market conditions are prevalent. During hard markets, standard market underwriters generally rely on traditional underwriting methods and make adjustments in policy terms, conditions and limits. The firming of the current property and casualty market, which we believe commenced in 2000, caused standard market carriers to refocus on their core books of business.

      Initially, the market shift into the E&S market occurred at a gradual pace. According to A.M. Best data, direct premiums written by the domestic E&S market increased by 8.5% in 2000. Once admitted carriers began to stress underwriting criteria and risk selection techniques in an effort to bolster their operating profits by eliminating non-core lines of business, rather than re-pricing them, the movement of premiums to surplus lines accelerated. As a result, direct premiums written in the domestic E&S market grew 36.6% in 2001 and 81.7% in 2002. Growth of direct premiums written in the total E&S market, which includes domestic professional E&S underwriters, Lloyds of London, other regulated non-domestic insurers and domestic specialty underwriters was 9.8% in 2000, 35.7% in 2001 and 61.7% in 2002.

Acquisition of Our U.S. Operations

      On September 5, 2003, Fox Paine & Company made a capital contribution of $240.0 million to us, in exchange for 10.0 million Class B common shares and 14.0 million Series A preferred shares, and we acquired Wind River Investment Corporation, the holding company for our U.S. Operations, from a group of family trusts affiliated with the Ball family of Philadelphia, Pennsylvania.

      To effect this acquisition, we used $100.0 million of this $240.0 million capital contribution to purchase a portion of the common stock of Wind River Investment Corporation held by the Ball family trusts. We then purchased the remainder of the common stock of Wind River Investment Corporation that was also held by the Ball family trusts, paying consideration consisting of 2.5 million Class A common shares, 3.5 million Series A preferred shares and senior notes issued by Wind River Investment Corporation having an aggregate principal amount of approximately $72.8 million, which we have fully and unconditionally guaranteed.

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      Of the remaining $140.0 million contributed to us, we then contributed $80.0 million to our U.S. Operations, used $42.4 million to capitalize our Non-U.S. Operations and used $17.6 million to fund fees and expenses incurred in connection with the acquisition.

Initial Public Offering of Class A Common Shares (“IPO”)

      In December 2003, we consummated our IPO of 10,750,000 Class A common shares, including 1,000,000 Class A common shares issued in connection with the exercise of a portion of the underwriters’ overallotment option, at a price of $17.00 per share. Proceeds of the offering less underwriting discounts of $12.8 million were $170.0 million. Expenses for the IPO totaled $4.4 million, resulting in net proceeds to us of $165.6 million (the “IPO Proceeds”). We used $150.0 million of the IPO Proceeds to fund the redemption of all our Series A preferred shares. We contributed the remaining proceeds of $15.6 million to our Non-U.S. Operations.

      In January 2004, we issued 462,500 Class A common shares in connection with the exercise of the underwriters’ remaining overallotment option at a price of $17.00 per share. Proceeds to us, net of underwriting discounts of $0.5 million, were $7.3 million, which we contributed to our Non-U.S. Operations.

Business Segments

      We currently operate our business principally through two business segments: E&S and specialty admitted. We de-emphasized our reinsurance segment in 2002.

 
E&S

      Our E&S segment focuses on writing insurance for hard-to-place risks and risks that standard admitted insurers specifically choose not to write. Our eligibility as an E&S lines insurer allows us to underwrite unique risks with more flexible policy forms and unregulated premium rates. This flexibility typically results in coverages that are more restrictive and more expensive than those offered in the standard admitted market. In 2002, the United States E&S market as a whole represented approximately $25.6 billion in direct premiums written according to A.M. Best, or approximately 6.3% of the $406.7 billion United States property and casualty industry direct premiums written. According to A.M. Best, the E&S market as a whole grew 61.7% from 2001 to 2002 on the basis of direct premiums written. In 2003, we had $465.9 million of gross premiums written in the E&S market.

 
Specialty Admitted

      Our specialty admitted segment focuses on writing insurance for risks that are unique and hard to place in the standard admitted market for insureds that are required, for marketing and regulatory reasons, to purchase insurance from an admitted insurance company. We estimate that the specialty admitted market as a whole is comparable in size to the E&S market. The specialty admitted market is subject to more state regulation than the E&S market, particularly with regard to rate and form filing requirements, restrictions on the ability to exit lines of business, premium tax payments and membership in various state associations, such as state guaranty funds and assigned risk plans. In 2003, we had $202.5 million of gross premiums written in the specialty admitted market.

 
Reinsurance

      Our reinsurance segment includes assumed business written in support of a select group of direct writing reinsurers. All underwriting exposure under this segment has been commuted. This segment was de-emphasized in 2002, but we may write this type of business in the future through our Non-U.S. Operations.

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      The following table sets forth an analysis of gross premiums written, which is the sum of direct and assumed reinsurance premiums written, by segment during the periods indicated:

                                                   
For the Years Ended December 31,

2003 2002 2001



Amount Percent Amount Percent Amount Percent
(Dollars in thousands)





E&S
  $ 465,866       69.7 %   $ 543,998       68.6 %   $ 398,308       59.4 %
Specialty admitted
    202,514       30.3       249,085       31.4       210,212       31.4  
Reinsurance
                            62,000       9.2  
     
     
     
     
     
     
 
 
Total gross premiums written
  $ 668,380       100.0 %   $ 793,083       100.0 %   $ 670,520       100.0 %
     
     
     
     
     
     
 

Products and Product Development

      We offer four general classes of insurance products across both our E&S and specialty admitted business segments. These four classes of products are specific specialty insurance products, umbrella and excess insurance products, property and general liability insurance products and non-medical professional liability insurance products.

      Our insurance products target very specific, defined, homogenous groups of insureds with customized coverages to meet their needs. Our products include customized guidelines, rates and forms tailored to our risk and underwriting philosophy.

      The following chart provides representative examples of certain products we offer by product class for specific types of customers:

             
Product Class Product Customer Hypothetical Claim




Specific Specialty
  Equine mortality   Owner of pleasure or show horse   Horse dies
    Dealer open lot physical damage   Auto dealer distribution center   Car on open lot damaged due to hail storm
Umbrella and Excess
  Umbrella liability coverage over multiple $1 million liability coverage   Small to medium size businesses, such as warehouses, retail stores, commercial contractors and apartment buildings   Employee car accident, trip and fall or products claim
    Excess liability coverage over $1 million primary general liability policy   Small to medium size businesses seeking to purchase more than $1 million general liability limit policies   Trip and fall or products claim
Property and General Liability
  Commercial packages   Small businesses, such as warehouses, retail stores and restaurants   Trip and fall or premises claim
    Bicycle manufacturing   Retail bicycle store and bicycle warehouse   Trip and fall or product malfunction claim
    Vacant dwelling   Home of an individual that recently entered a nursing home   Fire damage
Non-Medical Professional Liability
  Social Service Agency   Rehabilitation centers and counseling centers   Case worker does not properly supervise charge
    Educators legal liability   School boards   Teacher sues for discrimination if released prior to tenure

      We utilize a product development process that incorporates disciplined underwriting and due diligence followed by comprehensive home office controls that are intended to maximize underwriting profitability. For

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example, in 2003, we evaluated approximately 250 products or general agency appointments, of which approximately 35 met our criteria for consideration and ultimately nine led to new products or general agency appointments. We believe that direct contacts between our field and home office personnel and our customers have enabled us to identify high quality and profitable products to underwrite. We conduct extensive product due diligence and have strict underwriting guidelines that include in-house actuarial loss analysis and profit calculations based on activity-based costing models. Our underwriting controls include specifically tailored general agency contracts, daily monitoring, monthly reviews of all products by our senior management and regular on-site general agency audits.

      The following table sets forth an analysis of gross premiums written, which is the sum of direct and assumed reinsurance premiums written, by product class within our E&S and specialty admitted segments during the periods indicated:

                                                   
For the Years Ended December 31,

2003 2002 2001



Amount Percent Amount Percent Amount Percent
(Dollars in thousands)





Specific specialty
  $ 286,370       42.8 %   $ 414,297       52.2 %   $ 375,962       61.8 %
Umbrella and excess
    170,887       25.6       244,418       30.8       138,425       22.8  
Property and general liability
    120,613       18.1       67,039       8.5       50,725       8.3  
Non-medical professional liability
    90,510       13.5       67,329       8.5       43,408       7.1  
     
     
     
     
     
     
 
 
Total
  $ 668,380       100.0 %   $ 793,083       100.0 %   $ 608,520       100.0 %
     
     
     
     
     
     
 

      The following table sets forth analysis of net premiums written, which is gross premiums written less ceded premiums written, by product class within our E&S and specialty admitted segments during the periods indicated:

                                                   
For the Years Ended December 31,

2003 2002 2001



Amount Percent Amount Percent Amount Percent
(Dollars in thousands)





Specific specialty
  $ 60,686       30.3 %   $ 82,686       47.9 %   $ 55,361       51.6 %
Umbrella and excess
    11,375       5.7       14,182       8.2       7,100       6.6  
Property and general liability
    93,640       46.7       52,526       30.4       29,056       27.1  
Non-medical professional liability
    34,680       17.3       23,295       13.5       15,793       14.7  
     
     
     
     
     
     
 
 
Total
  $ 200,381       100.0 %   $ 172,689       100.0 %   $ 107,310       100.0 %
     
     
     
     
     
     
 

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Geographic Concentration

      The following table sets forth the geographic distribution of our direct premiums written for the periods indicated:

                                                   
For the Years Ended December 31,

2003 2002 2001



Amount Percent Amount Percent Amount Percent
(Dollars in thousands)





California
  $ 71,836       10.7 %   $ 81,573       10.3 %   $ 71,744       11.9 %
New York
    70,999       10.6       66,858       8.4       60,964       10.1  
Florida
    66,330       9.9       88,990       11.2       57,600       9.4  
New Jersey
    39,968       6.0       34,704       4.4       22,077       3.6  
Texas
    38,898       5.9       76,498       9.7       71,276       11.8  
Alabama
    29,724       4.4       30,999       3.9       22,698       3.8  
Louisiana
    29,542       4.4       27,449       3.5       16,718       2.8  
Pennsylvania
    29,443       4.4       51,220       6.5       31,783       5.3  
Ohio
    26,621       4.0       31,711       4.0       22,590       3.7  
Illinois
    26,243       4.0       27,872       3.5       21,503       3.6  
     
     
     
     
     
     
 
 
Subtotal
    429,604       64.3       517,874       65.4       398,953       66.0  
 
All others
    238,726       35.7       273,990       34.6       205,785       34.0  
     
     
     
     
     
     
 
 
Total
  $ 668,330       100.0 %   $ 791,864       100.0 %   $ 604,738       100.0 %
     
     
     
     
     
     
 

Underwriting

      We utilize a three-step underwriting process that is intended to ensure appropriate selection of risk.

      First, we carefully and thoroughly review the expected exposure, policy terms, premium rates, conditions and exclusions to determine whether a risk appropriately fits our overall strategic objectives. Risks that meet this criteria are outlined within pre-approved comprehensive underwriting manuals. We also develop specific administrative and policy issuance processes and procedures that are provided to our underwriting personnel and our professional general agencies.

      Second, our professional general agencies, including our wholly-owned subsidiary, J.H. Ferguson, and our direct underwriting personnel further underwrite and assist in the selection of the specific insureds. Our professional general agencies utilize the underwriting manuals and processes and procedures that we provide to generate an insurance quote for the particular insured. In certain cases, a professional general agency may have a potential insured that requires insurance for a risk that lies outside of the scope of our pre-approved underwriting guidelines. For these risks, we also provide a process to enable the delivery of an insurance quote directly from us, after specific review by our underwriters. We regularly update our underwriting manuals to ensure that they clearly outline risk eligibility, pricing, second-step underwriting guidelines and processes, approved policy forms and policy issuance and administrative procedures.

      Third, we monitor the quality of our underwriting on an ongoing basis. Our underwriting staff closely monitors the underwriting quality of our business through a very disciplined control system developed for products and general agency appointments. Our control system typically consists of five independent steps that we believe aid the integrity of our underwriting guidelines and processes, including:

  •  daily updates of insureds underwritten;
 
  •  individual policy reviews;
 
  •  monthly general agency and product profile reviews;

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  •  on-site general agency audits for profitability, processes and controls that provide for removal of general agencies not producing satisfactory underwriting results or complying with established guidelines; and
 
  •  internal annual actuarial and profitability reviews.

      We provide strong incentives to our professional general agencies to produce profitable business through contingent profit commission structures that are tied directly to the achievement of loss ratio and profitability targets.

Marketing and Distribution

      We primarily market the insurance products of our U.S. Operations through our wholly-owned subsidiary J.H. Ferguson, and through a group of 45 professional general agencies that have limited quoting and binding authority that in turn sell our insurance products to insureds through retail insurance brokers. Some of our professional general agencies have limited quoting and binding authority with respect to a single insurance product and others have limited quoting and binding authority with respect to multiple products. Our distribution strategy is to maintain strong relationships with a limited number of high-quality professional general agencies. Professional general agencies typically work exclusively with us on our products. We carefully select our professional general agencies based on their experience and reputation.

      Of our professional general agencies, the top five, including J.H. Ferguson, accounted for 51.3% of our net premiums written for the year ended December 31, 2003, with no one general agency accounting for more than 13.1%. J.H. Ferguson accounted for 9.6% of net premiums written during that period.

      We believe that our distribution strategy enables us effectively to access numerous small markets at a relatively low fixed-cost through the marketing, underwriting and administrative support of our professional general agencies. These professional general agencies and their retail insurance brokers have local market knowledge and expertise that enables us to access these markets more effectively.

Pricing

      We generally use the actuarial loss costs promulgated by the Insurance Services Office as a benchmark in the development of pricing for our products. We further develop our pricing through the use of our pricing actuaries to ultimately establish pricing tailored to each specific product we underwrite, taking into account historical loss experience and individual risk and coverage characteristics.

      Recently, we have been successful in increasing our rates. These increases have resulted primarily from a number of industry wide factors, including a reduction in underwriting c