Back to GetFilings.com



                                         FORM 10-Q

                              SECURITIES AND EXCHANGE COMMISSION

                                  Washington, D.C. 20549

  (Mark One)

  |X|  QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
       ACT OF 1934

  For the quarterly period ended June 30, 2003

                                                        OR

  |_|  TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
       ACT OF 1934

  For the transition period from ________ to ___________

                               Commission file number: 00-15997

                                     FILENET CORPORATION
                   (Exact name of Registrant as specified in its charter)

               Delaware                                            95-3757924         
     (State or other jurisdiction of                            (I.R.S. Employer
      corporation or organization                              Identification No.)

                       3565 Harbor Boulevard, Costa Mesa, CA 92626     
                   (Address of principal executive offices) (Zip code)

                                    (714) 327-3400                     
                    (Registrant's telephone number including area code)

  Indicate by check mark whether the Registrant (1) has filed all reports required to be
  filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding
  12 months (or for such shorter period that the Registrant was required to file such
  reports), and (2) has been subject to such filing requirements for the past 90 days.
                                                      Yes  |X|  No |_|

  Indicate by check mark whether the Registrant is an accelerated filer as defined in Rule
  12b-2 of the Securities Exchange Act of 1943:
                                                      Yes  |X|  No |_|

  As of August 12, 2003, there were 36,496,332 shares of the Registrant's common stock
  outstanding.



FILENET CORPORATION
                                             Index


                                                                                  Page
                                                                                Number 

     PART I.        FINANCIAL INFORMATION..........................................  3

     Item 1.        Unaudited Condensed Consolidated Financial Statements  ........  3

     Item 2.        Management's Discussion and Analysis of Financial Condition
                      and Results of Operations  .................................. 20

     Item 3.        Quantitative and Qualitative Disclosures about Market Risk..... 37

     Item 4.        Controls and Procedures........................................ 38

     PART II.       OTHER INFORMATION.............................................. 39

     Item 1.        Legal Proceedings.............................................. 39

     Item 4.        Submission of Matters to a Vote of Shareholders................ 39

     Item 6.        Exhibits and Reports on Form 8-K............................... 40

     SIGNATURE      ............................................................... 41

     INDEX TO EXHIBITS............................................................. 42


                                       2


PART I.  FINANCIAL INFORMATION

Item 1.  Unaudited Condensed Consolidated Financial Statements


                                       FILENET CORPORATION
                         UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS
                              (In thousands, except share amounts)

                                                               June 30,      December 31,
                                                                  2003              2002  
ASSETS
Current assets:
  Cash and cash equivalents                                 $  157,330        $  130,154
  Short-term investments                                        25,694            29,188
  Accounts receivable, net                                      37,611            44,839
  Inventories, net                                               1,919             2,568
  Prepaid expenses and other current assets                     15,201            13,317
  Deferred income taxes                                            802               802 
  Total current assets                                         238,557           220,868

  Property, net                                                 30,883            34,641
  Long-term investments                                         22,814            25,864
  Goodwill                                                      24,480            16,907
  Intangible assets, net                                         8,606             3,029
  Deferred income taxes                                         20,048            21,792
  Other assets                                                   3,929             4,935 

   Total assets                                             $  349,317        $  328,036 

LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities:
  Accounts payable                                          $    7,074        $    7,706
  Customer deposits                                              4,611             2,962
  Accrued compensation and benefits                             18,213            20,729
  Unearned maintenance revenue                                  51,348            38,945
  Other accrued liabilities                                     14,237            15,224 
  Total current liabilities                                     95,483            85,566

  Unearned maintenance revenue and other liabilities             2,584             3,565
  Commitments and contingencies (Note 9)

Stockholders' equity:
  Preferred stock - $0.10 par value; 7,000,000 shares
    authorized; none issued and outstanding
  Common stock - $0.01 par value; 100,000,000 shares
    authorized; 37,464,825 shares issued and 36,366,825
    shares outstanding at June 30, 2003; and
    37,014,512 shares issued and 35,916,512 shares
    outstanding at December 31, 2002                           210,911           206,676
  Retained earnings                                             55,966            53,178
  Accumulated other comprehensive loss                          (1,060)           (6,382)
  Treasury stock, at cost; 1,098,000 shares                    (14,567)          (14,567)
  Net stockholders' equity                                     251,250           238,905 

    Total liabilities and stockholders' equity              $  349,317        $  328,036 

See accompanying notes to unaudited condensed consolidated financial statements.

                                       3


                                              FILENET CORPORATION
                           UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
                                     (In thousands, except per share data)


                                           Three Months Ended June 30,           Six Months Ended June 30,
                                                2003             2002              2003              2002 
 Revenue:
   Software                               $   33,555       $   34,350        $   69,077        $   65,590
   Customer support                           41,164           37,281            79,862            73,844
   Professional services and education        11,802           14,491            23,933            30,327
   Hardware                                      596            2,105             1,294             4,707 
   Total revenue                              87,117           88,227           174,166           174,468 

 Costs:
   Software                                    3,608            2,674             6,616             4,755
   Customer support                            8,715            9,807            18,484            19,895
   Professional services and education        10,335           13,187            21,415            26,642
   Hardware                                    1,253            1,585             2,055             3,510 
   Total cost of revenue                      23,911           27,253            48,570            54,802

     Gross Profit                             63,206           60,974           125,596           119,666

 Operating expenses:
   Sales and marketing                        34,856           32,761            69,255            65,050
   Research and development                   19,680           18,924            38,982            36,229
   In-process research and development             -              400                 -               400
   General and administrative                  8,326            8,605            16,152            16,793 
   Total operating expenses                   62,862           60,690           124,389           118,472

 Operating income                                344              284             1,207             1,194

 Other income, net                             1,620            1,921             2,665             2,829 

 Income before income taxes                    1,964            2,205             3,872             4,023

 Provision for income taxes                      512              471             1,084               925 

 Net income                               $    1,452       $    1,734        $    2,788        $    3,098 

 Earnings per share:
   Basic                                  $     0.04       $     0.05        $     0.08        $     0.09
   Diluted                                $     0.04       $     0.05        $     0.08        $     0.08

 Weighted-average shares outstanding:
   Basic                                      36,173           35,543            36,057            35,452
   Diluted                                    37,296           36,741            36,960            36,983

See accompanying notes to unaudited condensed consolidated financial statements.

                                                      4


                                                               FILENET CORPORATION
                                     UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE OPERATIONS
                                                                 (In thousands)

                                                       Three Months Ended                Six Months Ended
                                                           June 30,                          June 30,       .
                                                      2003             2002            2003             2002 

 Net income                                      $   1,452        $   1,734      $    2,788        $   3,098 
 Other comprehensive income:
   Foreign currency translation adjustments          3,363            5,401           5,360            4,991
 Unrealized gains on securities:
    Unrealized holding gains                           (28)              89             (38)              14 
 Total other comprehensive income                    3,335            5,490           5,322            5,005 
 Comprehensive income                            $   4,787        $   7,224      $    8,110        $   8,103 

See accompanying notes to unaudited condensed consolidated financial statements.


                                                            5


                                                FILENET CORPORATION
                      UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (In thousands)

                                                                           Six Months Ended
                                                                                June 30,
                                                                       2003               2002  

Cash flows from operating activities:
 Net income                                                        $  2,788           $  3,098
 Adjustments to reconcile net income to net cash
   provided by operating activities:
     Purchased in-process research and development                        -                400
     Depreciation and amortization                                    9,937             10,724
     Loss on sale of fixed assets                                        28                 10
     Provision for doubtful accounts                                     26                612
     Deferred income taxes                                            1,731                  9
     Changes in operating assets and liabilities, net of
       the effects of acquisition:
       Accounts receivable                                            8,918             15,403)
       Inventories                                                      698                458
       Prepaid expenses and other current assets                        514             (3,969)
       Accounts payable                                              (1,188)             2,630
       Accrued compensation and benefits                              1,633              2,438
       Customer deposits and advances                                (3,363)              (983)
       Unearned maintenance revenue                                   9,965              9,845
       Income taxes payable                                            (808)               886
       Other                                                         (2,628)            (5,015) 
 Net cash provided by operating activities                           28,251              5,740  

 Cash flows from investing activities:
 Capital expenditures                                                (5,030)            (6,506)
 Proceeds from sale of property                                          66                 40
 Note receivable from officer                                             -             (1,900)
Cash paid for acquisition                                            (8,073)            (9,359)
 Purchases of marketable securities                                 (60,199)           (73,497)
 Proceeds from sales and maturities of marketable securities         64,305             55,100  
 Net cash used in investing activities                               (8,931)           (36,122) 

 Cash flows from financing activities:
 Proceeds from issuance of common stock                               4,187              3,603
 Principal payments on capital lease obligations                          -               (854) 
 Net cash provided by financing activities                            4,187              2,749 

 Effect of exchange rate changes on cash and cash equivalents         3,669              4,421 

 Net increase in cash and cash equivalents                           27,176            (23,212)
 Cash and cash equivalents, beginning of year                       130,154            107,502
 Cash and cash equivalents, end of period                           157,330             84,290 

 Supplemental cash flow information:
 Interest paid                                                           32                 51 
 Income taxes paid                                                 $  2,638           $    120 

See accompanying notes to unaudited condensed consolidated financial statements.

                                                       6


                               FILENET CORPORATION
              Notes To Condensed Consolidated Financial Statements
                                   (Unaudited)


1.   BASIS OF PRESENTATION

     The  accompanying   unaudited  interim  condensed   consolidated  financial
     statements of FileNet  Corporation (the "Company" or "FileNet") reflect all
     adjustments  (consisting  of normal  recurring  adjustments)  necessary  to
     present fairly the financial  position of the Company at June 30, 2003, the
     results of its operations,  and its comprehensive  operations for the three
     and six months ended June 30, 2003 and 2002, and its cash flows for the six
     months  ended June 30,  2003 and 2002.  Certain  information  and  footnote
     disclosures  normally included in financial  statements have been condensed
     or omitted pursuant to rules and regulations of the Securities and Exchange
     Commission (the "SEC"),  although the Company believes that the disclosures
     in the condensed  consolidated  financial statements are adequate to ensure
     the information presented is not misleading.  These condensed  consolidated
     financial  statements  should be read in conjunction  with the consolidated
     financial  statements and notes thereto,  contained in the Company's Annual
     Report on Form 10-K for the fiscal year ended  December 31, 2002 filed with
     the SEC on March 28,  2003.  The  results  of  operations  for the  interim
     periods are not  necessarily  indicative of the  operating  results for the
     year, or any other future period.


2.   RECENTLY ADOPTED ACCOUNTING PRONOUNCEMENTS

     In June 2001, the Financial  Accounting  Standards  Board  ("FASB")  issued
     Statement of Financial  Accounting  Standards  ("SFAS") No. 141,  "Business
     Combinations," which was effective immediately.  SFAS No. 141 requires that
     the purchase  method of  accounting  be used for all business  combinations
     initiated  after June 30, 2001 and it eliminated  the  pooling-of-interests
     method.  The adoption of this standard did not have a significant impact on
     the Company's consolidated financial statements.  The Company's acquisition
     of certain assets and certain  liabilities  of eGrail,  Inc. in April 2002,
     and the  acquisition of Shana  Corporation in April 2003 were accounted for
     in compliance with this pronouncement (See Note 3 for details).

     In June 2001, the FASB issued SFAS No. 142,  "Goodwill and Other Intangible
     Assets," which the Company  adopted  January 1, 2002. SFAS No. 142 requires
     that goodwill and other intangible  assets with indefinite  useful lives no
     longer be amortized, but instead be tested for impairment at least annually
     and written down when impaired.  SFAS No. 142 requires purchased intangible
     assets other than goodwill to be amortized over their useful lives,  unless
     these  lives are  determined  to be  indefinite.  In  accordance  with this
     Standard,  the Company  does not  amortize  goodwill  and  indefinite  life
     intangible  assets but  evaluates  their  carrying  value  annually or when
     events or circumstances indicate that their carrying value may be impaired.
     On the  first  day of July of  each  year,  goodwill  will  be  tested  for
     impairment by  determining  if the carrying  value of each  reporting  unit
     exceeds its fair value.  As of June 30, 2003, no impairment of goodwill has
     been recognized.  If estimates  change, a materially  different  impairment
     conclusion  could result.  The Company is currently  testing for impairment
     with results expected by late August 2003.

     In August 2001, the FASB issued SFAS No. 144, "Accounting for Impairment or
     Disposal  of  Long-Lived   Assets."  This  Statement   addresses  financial
     accounting  and reporting for the  impairment of long-lived  assets and for
     the disposal of long-lived assets and discontinued operations. SFAS No. 144
     superseded  SFAS No. 121,  "Accounting  for the  Impairment  of  Long-Lived
     Assets and for  Long-Lived  Assets to Be Disposed Of," and is effective for
     fiscal  years  beginning  after  December  15,  2001.  The adoption of this
     Standard on January 1, 2002 did not have a material impact on the Company's
     consolidated financial position and results of operations.

                                       7


     In July  2002,  the  FASB  issued  SFAS  No.  146,  "Accounting  for  Costs
     Associated with Exit or Disposal  Activities,"  which  addresses  financial
     accounting  and  reporting  for  costs  associated  with  exit or  disposal
     activities and supersedes  Emerging  Issues Task Force ("EITF") Issue 94-3,
     "Liability  Recognition for Certain Employee Termination Benefits and Other
     Costs  to  Exit  an  Activity   (including  Certain  Costs  Incurred  in  a
     Restructuring)."  SFAS No. 146 requires that costs  associated with exit or
     disposal activities be recognized when they are incurred rather than at the
     date of a  commitment  to an exit or  disposal  plan.  SFAS  No.  146  also
     establishes that the liability should initially be measured and recorded at
     fair value.  The Company adopted the provisions of SFAS No. 146 for exit or
     disposal activities  initiated after December 31, 2002. The adoption of the
     provisions  of SFAS No. 146 in the three and six months ended June 30, 2003
     did not have a material  impact on the  Company's  consolidated  results of
     operations or financial position.

     In  November  2002,  the FASB issued FASB  Interpretation  No.  ("FIN") 45,
     "Guarantor's   Accounting  and  Disclosure   Requirements  for  Guarantees,
     Including   Indirect   Guarantees   and   Indebtedness   of   Others,"   an
     interpretation  of FASB Statement Nos. 5, 57 and 107, and rescission of FIN
     34,  "Disclosure of Indirect  Guarantees of Indebtedness of Others." FIN 45
     elaborates  on the  disclosures  to be made by the guarantor in its interim
     and  annual  financial  statements  about  its  obligations  under  certain
     guarantees that it has issued. It also requires that a guarantor recognize,
     at the  inception  of a  guarantee,  a liability  for the fair value of the
     obligation  undertaken in issuing the guarantee.  The provisions related to
     recognizing a liability at inception of the guarantee for the fair value of
     the  guarantor's  obligations  does not apply to product  warranties  or to
     guarantees  accounted  for as  derivatives.  The  initial  recognition  and
     measurement   provisions  of  this   interpretation  are  applicable  on  a
     prospective basis to guarantees issued or modified after December 31, 2002,
     while the disclosure  requirements  are effective for financial  statements
     for interim or annual  periods ending after December 15, 2002. The adoption
     of the  recognition  provisions of FIN 45 in the three and six months ended
     June 30, 2003 did not have a material impact on the Company's  consolidated
     results of operations or financial position.

     In December 2002, the FASB issued SFAS No. 148, "Accounting for Stock-Based
     Compensation  Transition and  Disclosure."  This statement  amends SFAS No.
     123,  "Accounting for  Stock-Based  Compensation,"  to provide  alternative
     methods of transition for a voluntary change to the fair value based method
     of accounting for  stock-based  employee  compensation.  In addition,  this
     statement  amends the  disclosure  requirements  of SFAS No. 123 to require
     prominent disclosures in both annual and interim financial statements about
     the method of accounting  for  stock-based  employee  compensation  and the
     effect of the method used on reported results.  The transition guidance and
     annual disclosure provisions of SFAS No. 148 are effective for fiscal years
     ending after  December  15, 2002.  The interim  disclosure  provisions  are
     effective for financial reports containing financial statements for interim
     periods beginning after December 15, 2002. The adoption of SFAS No. 148 did
     not  have a  material  impact  on the  Company's  consolidated  results  of
     operations or financial position.

                                       8


The following  table  summarizes  the Company's net income (loss) and net income
(loss) per share on a pro forma basis had  compensation  cost for the  Company's
stock-based  compensation  plans been determined based on the provisions of SFAS
No. 123, for the three and six months ended June 30, 2003 and 2002:

                                                          Three Months Ended          Six Months Ended
                                                             June 30,                     June 30,       
(In thousands, except per share amounts)                  2003         2002           2003         2002  

 Net income, as reported                              $  1,452     $   1,734     $   2,788    $   3,098

 Deduct:  Total stock-based employee
 compensation expense determined under
 fair value based method for all awards, net
 of related tax effects                                 (2,062)       (2,075)       (4,101)      (4,537) 
 Pro forma net loss                                       (610)         (341)       (1,313)      (1,439)

 Earnings per share:
 Basic earnings per share - as reported               $    .04     $     .05     $     .08    $     .09
 Basic earnings (loss) per share - pro forma              (.02)         (.01)         (.04)        (.04)

 Diluted earnings per share - as reported                  .04           .05           .08          .08
 Diluted earnings (loss) per share - pro forma        $   (.02)    $    (.01)    $    (.04)   $    (.04)



Pro forma  compensation cost of shares issued under the Employee Qualified Stock
Purchase Plan is measured based on the discount from market value on the date of
purchase in  accordance  with SFAS No. 123. For purposes of computing  pro forma
net income,  we estimate the fair value of each option grant and employee  stock
purchase plan right on the date of grant using the Black-Scholes  option-pricing
model.  The  Black-Scholes   option-pricing  model  was  developed  for  use  in
estimating the value of traded options that have no vesting restrictions and are
fully transferable,  while the options issued by the Company are subject to both
vesting and restrictions on transfer. In addition, option-pricing models require
input of highly  subjective  assumptions  including  the  expected  stock  price
volatility. The Company uses projected data for expected volatility and expected
life of its stock options based upon historical data.

The  assumptions  used to value the option  grants and the  purchase  rights are
stated as follows:



                                        Three Months Ended                 Six Months Ended
                                           June 30,                            June 30,       

                                      2003            2002              2003             2002 

Expected life (in years)           2 to 5          2 to 5            2 to 5           2 to 5
Expected volatility                    64%             78%          64 - 66%         75 - 78%
Risk free interest rates     1.63 to 4.36%   3.58 to 5.28%     1.63 to 4.76%    2.16 to 5.28%
Expected dividend                       0%              0%                0%               0%



                                       9


In January 2003,  the FASB issued FIN 46,  "Consolidation  of Variable  Interest
Entities." In general, a variable interest entity is a corporation, partnership,
trust, or any other legal  structure used for business  purposes that either (a)
does not have equity  investors  with voting rights or (b) has equity  investors
that do not provide sufficient financial resources for the entity to support its
activities.  FIN 46 requires a variable  interest entity to be consolidated by a
company if that  company  is subject to a majority  of the risk of loss from the
variable interest  entity's  activities or entitled to receive a majority of the
entity's  residual  returns or both. The  consolidation  requirements  of FIN 46
apply  immediately to variable interest entities created after January 31, 2003.
The consolidation  requirements apply to older entities in the first fiscal year
or interim  period  beginning  after June 15,  2003.  Certain of the  disclosure
requirements  apply in all financial  statements  issued after January 31, 2003,
regardless of when the variable  interest  entity was  established.  The Company
does not have any variable  interest  entities as of June 30, 2003. The adoption
of FIN 46 did not have a material impact on the Company's  consolidated  results
of operations or its financial position.

In April  2003,  FASB  issued  SFAS No.  149,  "Amendment  of  Statement  133 on
Derivative Instruments and Hedging Activities." SFAS No. 149 (1) clarifies under
what  circumstances  a  contract  with  an  initial  net  investment  meets  the
characteristic of a derivative discussed in paragraph 6(b) of Statement 133, (2)
clarifies  when a  derivative  contains a  financing  component,  (3) amends the
definition of an underlying derivative to conform it to language used in FIN 45,
and (4) amends certain other existing  pronouncements,  which will  collectively
result in more consistent reporting of contracts as either derivatives or hybrid
instruments.  SFAS No. 149 is effective for contracts and hedging  relationships
entered into or modified  after June 30, 2003. The Company does not believe that
the  adoption  of SFAS No. 149 will have a material  impact on its  consolidated
financial statements.

In May 2003,  FASB  issued  SFAS No.  150,  "Accounting  for  Certain  Financial
Instruments with  Characteristics  of both Liabilities and Equity." SFAS No. 150
establishes  standards  for  how  an  issuer  classifies  and  measures  certain
financial  instruments with characteristics of both debt and equity and requires
an issuer to classify the following  instruments  as  liabilities in its balance
sheet:

     o    a  financial   instrument  issued  in  the  form  of  shares  that  is
          mandatorily  redeemable and embodies an unconditional  obligation that
          requires  the  issuer  to redeem it by  transferring  its  assets at a
          specified  or  determinable  date or upon an event  that is certain to
          occur;

     o    a financial instrument, other than an outstanding share, that embodies
          an obligation to repurchase the issuer's equity shares,  or is indexed
          to  such  an  obligation,  and  requires  the  issuer  to  settle  the
          obligation by transferring assets; and

     o    a financial instrument that embodies an unconditional  obligation that
          the issuer  must  settle by  issuing a  variable  number of its equity
          shares if the  monetary  value of the  obligation  is based  solely or
          predominantly  on (1) a  fixed  monetary  amount,  (2)  variations  in
          something other than the fair value of the issuer's equity shares,  or
          (3) variations  inversely  related to changes in the fair value of the
          issuer's equity shares.

SFAS No. 150 is effective  for  financial  instruments  entered into or modified
after May 31, 2003 and is effective for all other  financial  instruments  as of
the first interim period  beginning  after June 15, 2003.  SFAS No. 150 is to be
implemented  by  reporting  the  cumulative  effect  of a change  in  accounting
principle.  The Company  does not expect the  adoption of SFAS No. 150 to have a
material impact on its consolidated financial statements

Reclassifications.  Certain  reclassifications  have been  made to  prior-years'
balances to conform to the current-year's presentation.

                                       10


3.   ACQUISITIONS

     On April 2, 2002, the Company  acquired  certain assets and assumed certain
     liabilities of eGrail, Inc.  ("eGrail"),  a Web content management company.
     This  strategic  acquisition  provides  additional  Web Content  Management
     ("WCM")  software  application   capabilities  that  expand  the  Company's
     position  in  the  Enterprise  Content  Management  ("ECM")  market,  which
     contributed to the purchase  price that resulted in goodwill.  The purchase
     price for the acquisition  consisted of $9.0 million in cash  consideration
     and direct acquisition costs of $359,000.

     On April 2, 2003,  the Company  completed a stock  purchase  acquisition of
     Shana Corporation  ("Shana"),  an electronic forms management company. This
     strategic  acquisition  provides  technology  and  experience to expand the
     Company's ECM offering with Enterprise Forms Management  capability,  which
     contributed  to the purchase  price and resulted in goodwill.  The purchase
     price for the acquisition consisted of $8.55 million in cash, less $938,000
     of acquired cash consideration,  plus $184,000 in acquisition  expenses and
     $277,000 paid for Non-Compete Agreements.

     In  accordance   with  SFAS  No.  141,   "Business   Combinations,"   these
     acquisitions  were  accounted for under the purchase  method of accounting.
     The purchase price was allocated as follows:

                                                      eGrail, Inc.          Shana Corp.
                                                    April 2, 2002        April 2, 2003 
    (In thousands)
     Net tangible assets                                $     581            $   2,725
     Patents                                                   24                    -
     Acquired technology                                    3,300                4,000
     Technical manuals and design documents                     -                  600
     Customer maintenance relationships                         -                  800
     In-process research and development                      400                    -
     Non-Compete Agreements                                     -                  277
     Liabilities assumed                                     (739)              (2,494)
     Goodwill                                               5,793                3,103 
     Total purchase price                               $   9,359            $   9,011
     Less cash acquired                                         -                 (938)
     Net cash paid                                      $   9,359            $   8,073 


     The Company  allocated the purchase  price of these  acquisitions  based on
     fair value.  Statement of Financial  Accounting Concepts No. 7 defines fair
     value as the  amount  at which an asset (or  liability)  could be bought or
     sold in a current transaction between willing parties,  that is, other than
     in a forced or liquidation sale.

     The valuation of the eGrail assets included $400,000 of in-process research
     and development,  which was expensed upon acquisition because technological
     feasibility  had not  been  established  and no  future  alternative  uses,
     existed.  New  product  development  underway  at eGrail at the time of the
     acquisition  included the next  generation of their WCM product that was in
     the  early  stages  of  design  and  only 5%  complete  at the  date of the
     acquisition.   The  cost  to  complete   the  project  was   estimated   at
     approximately $3.0 million to occur over a 12-month period. As of March 31,
     2003 the project was complete and the Company incurred  approximately  $4.8
     million of research and development  expenses  related to the project.  The
     remaining  purchase  price was primarily  allocated to tangible  assets and
     goodwill.  The  acquired  technology  of $3.3 million was assigned a useful
     life of five years and  patents of $24,000  were  assigned a useful life of
     two years.  The  remaining  purchase  price of $6.0  million was  primarily
     allocated to tangible  assets and goodwill.  Goodwill is tax deductible for
     this asset purchase.

                                       11



     The valuation of Shana resulted in acquired  technology,  technical manuals
     and design documents, and customer maintenance  relationships.  Since Shana
     had recently completed Version 4.1 of its eForms  product, there was no in-
     process  research and development  underway at the time of the acquisition.
     Shana's  technology manuals and design documents are the "roadmaps" for the
     eForms  technology  and  will  be  used  by  FileNet  product  development.
     Recurring  maintenance  revenues  are expected  and  estimable  for Shana's
     customers based on the older and newer versions of eForms  technology.  The
     acquired  technology  of $4.0  million,  the  technical  manuals and design
     documents  of  $600,000,  and the  customer  maintenance  relationships  of
     $800,000 were assigned a useful life of five years. The remaining  purchase
     price of $3.6 million was  allocated  primarily to goodwill.  In accordance
     with SFAS No. 142, goodwill for both acquisitions will not be amortized but
     will  be  reviewed  for  impairment  on an  annual  basis  in  July.  (This
     evaluation is currently underway with an estimated  completion date in late
     August.)  Although the goodwill  stemming from the Shana stock  purchase is
     non-deductible  for Canadian tax purposes,  a Section 338(g)  election will
     result in the  reduction  of taxable  income for U.S.  tax purposes on this
     transaction.

     Actual results of operations of the acquired  eGrail  business,  as well as
     assets and liabilities of the acquired eGrail business, are included in the
     unaudited  condensed  consolidated  financial  statements  from the date of
     acquisition.  The pro forma  results of  operations  data for the six-month
     period ended June 30, 2003 and 2002 presented below assumes that the eGrail
     acquisition  had been made at the  beginning of fiscal 2002.  The pro forma
     data is presented for  informational  purposes only and is not  necessarily
     indicative of the results of future  operations  nor of the actual  results
     that  would  have been  achieved  had the  acquisition  taken  place at the
     beginning of fiscal 2002. No pro forma  information  has been presented for
     the Shana acquisition,  as the result did not have a material impact on the
     financial statements of the company during the reporting period.

                                              Six Months Ended
                                                  June 30,            

                                     2003 Actual       2002 Pro Forma 
         (in thousands)
          Revenue                     $  174,166           $  175,220
          Net income                       2,788                1,245
          Earnings per share:
             Basic                    $      .08           $      .04
             Diluted                  $      .08           $      .03


4.   GOODWILL AND PURCHASED INTANGIBLE ASSETS

     In  acquisitions  accounted  for using the  purchase  method,  goodwill  is
     recorded for the difference,  if any,  between the aggregate  consideration
     paid  for an  acquisition  and  the  fair  value  of the net  tangible  and
     identified  intangible  assets  acquired.  SFAS No. 142 requires a periodic
     review of goodwill and indefinite life intangibles for possible impairment.
     Intangible  assets  with  definite  lives  must  be  amortized  over  their
     estimated useful lives.  Shana goodwill and intangible assets were recorded
     on our Canadian  subsidiary  and a portion of the  goodwill and  intangible
     assets for previous  acquisitions was allocated to our Ireland  subsidiary.
     This results in foreign  exchange  translation  fluctuation.  The following
     table  represents  the balance of goodwill as of December  31, 2002 and the
     changes in goodwill for the six months ended June 30, 2003:


                                       12


 Goodwill (in thousands)                                              
 Balance as of December 31, 2002                           $   16,907
 Goodwill acquired during the period                            3,103
 Adjustments                                                    3,498
 Foreign currency gain                                            972 
 Balance as of June 30, 2003                               $   24,480


     Other  adjustments to goodwill included $1.7 million for the write-off of a
     prepaid royalty and the  recognition of a $1.7 million  deferred tax asset.
     Prior to the Shana acquisition, FileNet licensed the eForms technology from
     Shana under an agreement that resulted in a prepaid royalty.  The remaining
     balance of this prepaid royalty fee was considered additional investment in
     Shana and was  allocated  to  goodwill.  A deferred  tax asset was recorded
     under  purchase  accounting  for the  estimated  future tax  effects of the
     identified  intangibles  with a  corresponding  entry to  goodwill  of $1.7
     million.

     Acquired  technology,  technical  manuals  and design  documents,  customer
     maintenance  relationships,  non-compete  agreements  and  patents  are the
     Company's only  intangible  assets subject to  amortization  under SFAS No.
     142.  These assets were  recorded in  connection  with the  acquisition  of
     asstes of eGrail in April 2002 and the  acquisition of Shana in April 2003,
     and are  comprised  of the  following  as of December 31, 2002 and June 30,
     2003:

Intangible Assets Subject to Amortization

                                                                                       Foreign
 Balance as of December 31, 2002                                  Accumulated         Currency
(in thousands)                                      Gross        Amortization      Fluctuation           Net 

 Acquired technology and Other Intangibles      $   3,468          $    (532)         $     79     $   3,015
 Non-compete agreements                                 -                  -                 -             -
 Patents                                               25                (12)                1            14 
 Total                                          $   3,493          $    (544)         $     80     $   3,029


 Intangible Assets Subject to Amortization
                                                                                       Foreign
 Balance as of June 30, 2003                                      Accumulated         Currency
(in thousands)                                      Gross        Amortization      Fluctuation           Net 

 Acquired technology and Other Intangibles      $   8,868          $   (1213)         $    673     $   8,328
 Non-compete agreements                               277                (29)               24           272
 Patents                                               25                (21)                2             6 
 Total                                          $   9,170          $  (1,263)         $    699     $   8,606


                                                         13


     Acquired technology,  technical manuals and design documents,  and customer
     maintenance  relationships  are being  amortized over a useful life of five
     years, patents are being amortized over a useful life of two years, and the
     non-compete  agreements  are being  amortized  between two and three years.
     Amortization  expense for  amortizing  intangible  assets was  $494,000 and
     $677,000 for the three and six months ended June 30, 2003, and $168,000 for
     the three and six months ended June 30, 2002. Estimated future amortization
     expense (excluding foreign exchange effect) of purchased  intangible assets
     as of June 30, 2003 is as follows (in thousands):


                                      Fiscal Year         Amount 
                          2003 (remaining 6 months)    $   1,017
                                              2004         2,024
                                              2005         1,990
                                              2006         1,926
                                              2007         1,356
                                              2008           293 
            Total Amortization Expense                 $   8,606 


5.   EARNINGS PER SHARE

     Basic earnings per share are computed by dividing net income for the period
     by the  weighted-average  number of common  shares  outstanding  during the
     period.  Diluted  earnings  per share is computed by dividing net income by
     the weighted-average  number of common shares outstanding plus the dilutive
     effect of outstanding  stock options and shares issuable under the employee
     stock purchase plan using the treasury stock method. The number of dilutive
     options  excluded  from the  basic  EPS  calculation  for the three and six
     months ended June 30, 2003 were 1,123,000 and 903,000  shares,  compared to
     1,198,000 and 1,531,000 for the  comparable  periods in 2002. The following
     table sets forth the  computation  of basic and diluted  earnings per share
     for the three and six months ended June 30, 2003 and 2002:


                                                            Three Months Ended                Six Months Ended
                                                                  June 30,                         June 30,       
                                                           2003           2002             2003              2002 
   (in thousands, except per share amounts)
    Net Income                                        $   1,452      $   1,734        $   2,788         $   3,098

    Shares used in computing                             36,173         35,543           36,057            35,452
      basic earnings per share
    Dilutive effect of stock plans                        1,123          1,198              903             1,531 
    Shares used in computing
      diluted earnings per share                         37,296         36,741           36,960            36,983

    Earnings per basic share                          $    0.04      $    0.05        $    0.08         $    0.09
    Earnings per diluted share                        $    0.04      $    0.05        $    0.08         $    0.08


                                                            14


6.   ACCUMULATED OTHER COMPREHENSIVE LOSS

     Accumulated other comprehensive loss for the six months ended June 30, 2003
     is comprised of the following:

                                                  Foreign       Unrealized        Accumulated
                                                 Currency          Holding              Other
                                              Translation             Gain      Comprehensive
                                               Adjustment            (Loss)             (Loss)
     (in thousands)
      Balance, December 31, 2002                   (6,448)              66             (6,382)
      Six month period changes                      5,360              (38)             5,322 
      Balance, June 30, 2003                       (1,088)              28             (1,060)


7.   OPERATING SEGMENT DATA

     The Company has prepared  operating segment  information in accordance with
     SFAS No. 131,  "Disclosures  About  Segments of An  Enterprise  and Related
     Information,"  to report  components  that are  evaluated  regularly by the
     Company's  chief  operating  decision  maker,  or decision-making group, in
     deciding  how to  allocate  resources  and in  assessing  performance.  The
     Company is organized  geographically  and by line of business.  The line of
     business  management  structure is the primary  basis upon which  financial
     performance is assessed and resources allocated.

     The Company's  reportable  operating  segments include  Software,  Customer
     Support,  Professional Services and Education,  and Hardware.  The Software
     operating  segment develops and markets the Company's  Enterprise  Content,
     Business  Process and Forms  Management  software  products.  The  Customer
     Support  segment  provides  after-sale  support  for  software,  as well as
     providing software upgrades when and if available pursuant to the Company's
     right to new versions  program.  The  Professional  Services and  Education
     segment provides fee-based implementation and technical services related to
     the Company's software products,  and also provides training.  The Hardware
     operating  segment  manufactures  and markets the Company's line of Optical
     Storage And Retrieval ("OSAR") libraries.

     The  financial  results  of the  segments  reflect  allocation  of  certain
     functional expense categories consistent with the basis and manner in which
     Company management internally  disaggregates  financial information for the
     purpose of assisting in making internal operating  decisions,  which is not
     the same as generally accepted accounting principles reporting. The Company
     evaluates  performance  based on  stand-alone  segment  operating  results.
     Because the Company  does not evaluate  performance  based on the return on
     assets at the operating segment level, assets are not tracked internally by
     segment. Therefore, segment asset information is not presented.


                                       15


     Operating  segments  data for the three and six months  ended June 30, 2003
     and 2002 are as follows:

                                                  Three months ended                        Six months ended
                                                      June 30,                                  June 30,        
(in thousands)                                 2003               2002                  2003               2002 
 Software
   Revenue                                $   33,555         $   34,350            $   69,077         $   65,590
   Operating loss                            (16,220)           (11,307)              (29,221)           (22,027)

 Customer Support
   Revenue                                $   41,164         $   37,281            $   79,862         $   73,844
   Operating income                           17,792             12,710                32,961             24,527

 Professional Services and Education
   Revenue                                $   11,802         $   14,491            $   23,933         $   30,327
   Operating loss                               (566)            (1,167)               (1,488)            (1,500)

 Hardware
   Revenue                                $      596         $    2,105            $    1,294         $    4,707
   Operating income (loss)                      (662)                48                (1,045)               194 

 Total
   Revenue                                $   87,117         $   88,227            $  174,166         $  174,468
   Operating income                              344                284                 1,207              1,194


8.   STOCK OPTIONS

     The following is a summary of stock option transactions regarding all stock
     option plans for the three months ended June 30, 2003:

                                                                          Weighted-Average
                                                            Number of             Exercise
                                                              Options                Price 
    Balance, March 31, 2003                                 8,735,984             $  15.10
       Granted (weighted-average fair value of $6.95)         128,650                14.61
       Exercised                                             (217,710)                9.43
       Canceled                                               (59,461)               17.48 

    Balance, June 30, 2003                                  8,587,463             $  15.22

                                       16


     The following  table  summarizes  information  concerning  outstanding  and
     exercisable stock options at June 30, 2003:


                Options Outstanding                                              Options Exercisable                 

                                         Weighted-Average
                                                Remaining     Weighted-Average                      Weighted-Average
Range of Exercise             Number          Contractual             Exercise             Number           Exercise
            Price        Outstanding          Life (Years)               Price        Exercisible              Price 
    1.39 -   9.00          1,585,576                 4.39           $     8.00          1,585,076         $     8.00
     9.17 - 12.86          1,795,037                 7.77                11.91            581,627              10.66
    12.97 - 14.19          1,687,022                 7.85                13.48            735,289              13.61
    14.39 - 18.45          1,566,425                 7.62                16.69            799,737              16.60
    19.53 - 25.28          1,444,781                 6.87                22.89          1,137,067              23.02
    26.09 - 41.84            508,622                 6.02                28.89            432,906              28.97 
     1.39 - 41.84          8,587,463                 6.52           $    13.51          5,271,702         $    12.96 

     Reference Note No. 2 regarding  SFAS No. 148, "Accounting for Stock-Based
     Compensation Transition and Disclosure."


9.   COMMITMENTS AND CONTINGENCIES

     Leases

     The Company leases its corporate  offices,  sales offices,  development and
     manufacturing   facilities,   and  other  equipment  under   non-cancelable
     operating leases,  some of which have renewal options and generally provide
     for  escalation of the annual rental  amount.  Amounts  related to deferred
     rent are recorded in other accrued liabilities on the consolidated  balance
     sheet.  Future  annual  minimum  lease  payments  under all  non-cancelable
     operating  leases with an initial term in excess of one year as of June 30,
     2003 were as follows:


                                                         (in thousands)
        2003 (remaining 6 months)                           $    5,407
        2004                                                    12,553
        2005                                                    10,871
        2006                                                    10,004
        2007                                                     9,101
        2008                                                     7,370
        Thereafter                                               6,732 
        Total                                               $   62,038 


     Product Warranties

     The Company  provides a 90-day warranty for its hardware  products  against
     defects in materials and workmanship and for its software  products against
     substantial  nonconformance  to the  published  documentation  at  time  of
     delivery. For hardware products the Company accrues warranty costs based on
     historical  trends in product  return rates and the  expected  material and
     labor  costs to provide  warranty  services.  For  software  products,  the
     Company records the estimated cost of technical support during the warranty
     period.  A provision for these estimated  warranty costs is recorded at the

                                       17


     time of sale or license.  If the Company were to  experience an increase in
     warranty claims compared with historical experience,  or costs of servicing
     warranty claims were greater than the expectations on which the accrual had
     been based, gross margins could be adversely affected.

     The following  table  represents the warranty  activity and balance for the
     six months ended June 30, 2003 and 2002:


     (in thousands)                               2003                2002 

      Beginning balance at January 1          $    728            $    772
           Additions                               396                 543
           Deductions                             (636)               (647)

      Ending balance at June 30               $    488            $    668 


     Guarantees and Indemnities

     In November  2002,  the FASB  issued FIN 45,  "Guarantor's  Accounting  and
     Disclosure  Requirements for Guarantees,  Including Indirect  Guarantees of
     Indebtedness of Others." The initial  recognition  and initial  measurement
     provisions  apply on a prospective  basis to guarantees  issued or modified
     after  December 15, 2002.  The  disclosure  requirements  are effective for
     financial  statements of interim and annual  periods  ending after December
     15, 2002.

     The Company has made guarantees and indemnifications, under which it may be
     required to make payments to a guaranteed or indemnified party, in relation
     to certain transactions.  In connection with the sales of its products, the
     Company  provides  intellectual  property  indemnities  to  its  customers.
     Guarantees and  indemnities  to customers in connection  with product sales
     and service  generally  are subject to limits  based upon the amount of the
     related  product  sales or service.  Payment by the Company is  conditioned
     upon the other party filing a claim pursuant to the terms and conditions of
     the  agreement.  The  Company  may  challenge  this claim and may also have
     recourse  against third  parties for certain  payments made by the Company.
     Predicting the maximum  potential  future payment under these agreements is
     not possible due to the unique facts and  circumstances  involved with each
     agreement.  Historically,  the  Company  has made no  payments  under these
     agreements. The fair value of guarantees issued during the six months ended
     June 30, 2003 is insignificant.

     In  connection  with  certain   facility   leases  and  other   performance
     guarantees,  the Company has  guaranteed  payments on behalf of some of its
     subsidiaries.   To  provide  subsidiary  guarantees,  the  Company  obtains
     unsecured bank guarantees from local banks.  These bank guarantees  totaled
     an equivalent of  approximately  $1.3 million  issued in local  currency in
     Europe and Asia as of June 30, 2003. Approximately $0.4 million of the $1.3
     million is secured by cash deposit.

     The Company  indemnifies  its directors and officers to the maximum  extent
     permitted under the laws of the State of Delaware.

     There have been no modifications or new guarantees  issued during the first
     half of fiscal year 2003.  The Company has not recorded a liability for the
     guarantees and indemnities described above in the accompanying consolidated
     balance sheet and the maximum  amount of potential  future  payments  under
     such  guarantees  and  indemnities  is  not  determinable,  other  than  as
     described  above. The Company's  product warranty  liability as of June 30,
     2003 is disclosed in this item under the heading "Product Warranties."

                                       18


10.  LEGAL PROCEEDINGS

     In the normal  course of  business,  the  Company  is  subject to  ordinary
     routine litigation and claims incidental to business.  While the results of
     litigation  and  claims  cannot be  predicted  with  certainty,  management
     believes that the final outcome of these matters will not have a materially
     adverse  effect on the  Company's  consolidated  results of  operations  or
     financial condition.

11.  FOREIGN CURRENCY TRANSACTIONS

     As of June 30, 2003,  the Company had forward  foreign  exchange  contracts
     outstanding  totaling  approximately $ 2.1 million in 10 currencies.  These
     contracts  were opened on the last  business  day of the quarter and mature
     within three months. Accordingly,  the fair value of such contracts is zero
     at June 30, 2003.

12.  RELATED-PARTY TRANSACTIONS

     In  July  2001,  the  Compensation  Committee  of the  Company's  Board  of
     Directors  (the "Board")  entered into  discussions  with Lee Roberts,  the
     Company's Chief Executive Officer,  regarding a secured loan by the Company
     to  Mr.  Roberts  to  enable  him to  purchase  a home  in  Orange  County,
     California.   In  July  2001,  the  Compensation  Committee  forwarded  its
     recommendation  to the Board to approve,  in principle,  a secured loan, in
     the  amount  of  $1.2  million  to Mr.  Roberts.  In  September  2001,  the
     Compensation   Committee  approved,  in  principle,   an  increase  in  the
     previously  requested  loan  amount to $1.9  million,  subject to review of
     final  loan  documents  and  approval  of  the  Board.  In  May  2002,  the
     Compensation  Committee  reviewed proposed loan documentation for a secured
     loan to Mr.  Roberts  and  forwarded  its  recommendation  to the  Board to
     approve  the loan on the terms set  forth in the loan  documents.  The loan
     documents  provided  that the  loan  would be  secured  by the real  estate
     purchased by Mr. Roberts. Subsequently, on June 5, 2002, the Board approved
     the loan  documents  and the  loan.  As of June 30,  2003,  FileNet  has an
     outstanding  secured note receivable from Mr. Roberts in the amount of $1.9
     million that relates to the above-referenced  loan and is included in other
     assets on the consolidated  balance sheet. The note bears interest at 2.89%
     per  annum.  Accrued  interest  on the  principal  balance  of this note is
     payable  annually  beginning  February 15, 2003 and on each  February  15th
     thereafter until the entire principal balance becomes due. Accrued interest
     as of June 30,  2003 was  approximately  $21,000.  The  entire  outstanding
     principal  balance of this note and any accrued interest is due and payable
     at the earliest of (a) June 7, 2005, (b) one year after  termination of Mr.
     Roberts' employment by the Company, or (c) ninety (90) days after voluntary
     termination  of  employment  by  Mr.  Roberts.  Imputed  interest  for  the
     difference  between the stated  interest  rate of the note and a fair value
     interest  rate of 7% was  recorded as  compensation  expense and a discount
     that is being  amortized over the term of the note to interest income using
     the effective  interest method.  The loan to Mr. Roberts is permitted under
     Section 13 of the  Securities  Exchange Act of 1934,  as amended by Section
     402 of the  Sarbanes-Oxley Act on July 30, 2002, because it was outstanding
     on that date.  However,  its terms cannot be renewed or materially modified
     in the future.

     John  Savage,  a member  of  FileNet's  Board of  Directors  and the  Audit
     Committee of FileNet's Board of Directors,  is Managing  Partner of Alliant
     Partners,  who acted as financial  advisor to eGrail in connection with our
     acquisition  of assets from eGrail and was paid  approximately  $500,000 by
     eGrail.  Accordingly,  John Savage  recused  himself  from all  discussions
     related to the  acquisition  between  FileNet and eGrail and abstained from
     voting on the transaction.

                                       19

Item 2. Management's  Discussion and Analysis of Financial Condition and Results
        of Operations

This Quarterly Report on Form 10-Q contains  forward-looking  statements  within
the meaning of the Private Securities Litigation Reform Act of 1995, Section 21E
of the Securities  and Exchange Act of 1934, as amended,  and Section 27A of the
Securities Act of 1933, as amended,  and is subject to the safe harbors  created
by those sections.  Words such as "anticipates,"  "expects," "intends," "plans,"
"believes," "seeks," "estimates," "may," "will" and variations of these words or
similar  expressions  are intended to identify  forward-looking  statements.  In
addition,  any  statements  that  refer to  expectations,  projections  or other
characterizations  of future events or  circumstances,  including any underlying
assumptions, are forward-looking statements. These statements are not guarantees
of future  performance and are subject to risks,  uncertainties  and assumptions
that are  difficult  to predict.  Therefore,  our actual  results  could  differ
materially and adversely from those expressed in any forward-looking  statements
as a result of various factors. We undertake no obligation to revise or publicly
release  the  results  of any  revisions  to these  forward-looking  statements.
Readers  should  carefully  review the risk  factors  described  below under the
heading "Risk Factors That May Affect Future  Results" and in other documents we
file from time to time with the  Securities and Exchange  Commission,  including
our Annual Report on Form 10-K for the fiscal year ended  December 31, 2002. Our
filings  with the  Securities  and  Exchange  Commission,  including  our Annual
Reports on Form 10-K,  Quarterly  Reports on Form 10-Q,  Current Reports on Form
8-K and amendments to those filings, pursuant to Sections 13(a) and 15(d) of the
Securities   Exchange   Act  of  1934,   are   available   free  of   charge  at
www.filenet.com,  when such reports are available at the Securities and Exchange
Commission Web site.


Overview

FileNet  Corporation  develops,  markets,  sells and supports Enterprise Content
Management  ("ECM")  software  to enable  organizations  to improve  operational
efficiency  and leverage their content,  process and  connectivity  resources to
make decisions faster.  In the first quarter of 2003, we introduced  FileNet P8,
our new architecture that provides a unified platform and framework for ECM. The
FileNet P8  architecture  is designed to provide an integrated  solution for our
customers  to  easily  configure,   design,   build  and  deploy  a  variety  of
enterprise-wide  ECM  applications  to meet a broad range of content  management
needs within a single scalable  framework.  We also offer professional  services
and training for the implementation of these software  solutions,  as well as 24
hours a day, seven days a week  technical  support and services to our customers
on a global basis.


Critical Accounting Policies and Estimates

The consolidated financial statements of FileNet are prepared in conformity with
accounting  principles  generally accepted in the United States of America.  The
consolidated  financial  statements include our accounts and the accounts of our
wholly owned subsidiaries.  All intercompany balances and transactions have been
eliminated.   The  preparation  of  financial   statements  in  conformity  with
accounting  principles  generally  accepted  in the  United  States  of  America
requires  management to make estimates and assumptions  that affect the reported
amounts of assets and  liabilities  at the date of the financial  statements and
the reported amounts of revenue and expenses during the reporting period. Actual
amounts could differ from  estimates.  The  significant  accounting  policies we
believe  are most  critical to aid in fully  understanding  and  evaluating  our
reported financial results include the following:

                                       20


Revenue  Recognition.   FileNet  accounts  for  the  licensing  of  software  in
accordance  with the  American  Institute  of  Certified  Accountants  ("AICPA")
Statement of Position  ("SOP") 97-2,  "Software  Revenue  Recognition." We enter
into contracts for the sale of our products and services.  The majority of these
contracts  relate to single elements and contain  standard terms and conditions.
However,  there are agreements  that contain  multiple  elements or non-standard
terms and conditions. Contract interpretation is sometimes required to determine
the  appropriate  accounting,  including how the price should be allocated among
the deliverable elements and when to recognize revenue.

Software  license  revenue  generated  from sales  through  direct and  indirect
channels,  which do not contain multiple elements,  are recognized upon shipment
and passage of title of the related  product,  if the  requirements of SOP 97-2,
are met. If the requirements of SOP 97-2,  including evidence of an arrangement,
delivery,  fixed or determinable fee, collectibility or vendor specific evidence
about the value of an element  are not met at the date of  shipment,  revenue is
not recognized until these elements are known or resolved. Fees are deemed to be
fixed and determinable for transactions  with a set price that is not subject to
refund or  adjustment  and payment is due within 90 days from the invoice  date.
Software license revenue from channel partners is recognized when the product is
shipped and sale by the channel partner to a specified end user is confirmed.

For arrangements with multiple elements,  we allocate revenue to each element of
a  transaction  based upon its fair value as  determined  in  reliance on vendor
specific objective evidence.  This evidence of fair value for all elements of an
arrangement is based on the normal pricing and  discounting  practices for those
products and services  when sold  separately.  If fair value of any  undelivered
element  cannot  be  determined  objectively,  we defer  the  revenue  until all
elements are  delivered,  services  have been  performed or until fair value can
objectively be determined.

Customer  support  contracts  are  renewable  on an  annual  basis  and  provide
after-sale  support for our  software,  as well as software  upgrades  under the
Company's  right to new  versions  program,  on a  when-and-if-available  basis.
Revenue from post-contract  customer support is recognized ratably over the term
of the arrangement, which is typically 12 months.

Professional services revenue consists of consulting and implementation services
provided to end users of our software products and technical consulting services
provided to our  resellers.  Consulting  engagements  average  from one to three
months.  We do not make  changes  to the  standard  software  code in the field.
Revenue from these  services and from  training  classes is  recognized  as such
services  are  delivered  and  accepted  by the  customer.  Revenue  and cost is
recognized using the percentage-of-completion  method for fixed-price consulting
contracts.  However,  revenue and profit are subject to revision as the contract
progresses and anticipated losses on fixed-price professional services contracts
are recognized in the period when they become known.

Allowance   for   Doubtful   Accounts  and  Sales   Returns.   We  evaluate  the
creditworthiness  of our customers  prior to order  fulfillment,  and we perform
ongoing  credit  evaluations  of our  customers to adjust credit limits based on
payment  history and the  customer's  current  creditworthiness.  We  constantly
monitor  collections  from our customers and maintain an allowance for estimated
credit losses that is based on historical  experience  and on specific  customer
collection  issues.  While  credit  losses  have  historically  been  within our
expectations  and the  provisions  established in our financial  statements,  we
cannot  guarantee that we will continue to experience the same credit loss rates
that we  have  in the  past.  Since  our  revenue  recognition  policy  requires
customers to be  creditworthy,  our accounts  receivable  are based on customers
whose payment is reasonably  assured.  Our accounts  receivable are derived from
sales to a wide variety of customers.

We do not believe a change in liquidity of any one customer or our  inability to
collect  from any one  customer  would  have a  material  adverse  impact on our
consolidated  financial  position.  Based  on  historical  experience,  we  also
maintain a sales return allowance for the estimated amount of potential returns.

                                       21


While product returns have historically been minimal and within our expectations
and the allowances  established by us, we cannot guarantee that we will continue
to experience the same return rates that we have in the past.

Goodwill and Other  Intangible  Assets.  Goodwill is recorded at cost and is not
amortized.  In June 2001,  the FASB  issued SFAS No.  142,  "Goodwill  and Other
Intangible Assets," which we adopted January 1, 2002. SFAS No. 142 requires that
goodwill and other intangible  assets with indefinite  useful lives no longer be
amortized,  but instead be tested for  impairment at least  annually and written
down when  impaired.  On the first day of July of each  year,  goodwill  will be
tested for  impairment by  determining  if the carrying  value of each reporting
unit exceeds its fair value. We also  periodically  evaluate  whether events and
circumstances  have occurred  which indicate that the carrying value of goodwill
may not be recoverable.  As of June 30, 2003, no impairment of goodwill has been
recognized.  If estimates change, a materially different  impairment  conclusion
could result.

Long-Lived  Assets.  Property,  plant  and  equipment,  intangible  assets,  and
capitalized software costs are recorded at cost less accumulated depreciation or
amortization.  They are amortized using the straight-line  method over estimated
useful lives of generally three to six years. The  determination of useful lives
and whether or not these assets are impaired  involves judgment and are reviewed
for  impairment  whenever  events or  circumstances  indicate  that the carrying
amount of such assets may not be recoverable.  We evaluate the carrying value of
long-lived assets and certain  identifiable  intangible assets for impairment of
value  based on  undiscounted  future cash flows  resulting  from the use of the
asset and its eventual disposition.  While we have not experienced impairment of
intangible  assets in prior periods,  we cannot guarantee that there will not be
impairment in the future.

Deferred  Income  Taxes.  Deferred  income taxes  reflect the net tax effects of
temporary differences between the carrying amounts of assets and liabilities for
financial  reporting  purposes and the amounts used for income tax purposes.  We
maintain a valuation  allowance  against a portion of the deferred tax asset due
to  uncertainty  regarding the future  realization  based on historical  taxable
income,  projected  future  taxable  income,  and  the  expected  timing  of the
reversals  of  existing  temporary  differences.  If we operate at a loss or are
unable to  generate  sufficient  future  taxable  income we could be required to
increase the valuation  allowance  against all or a  significant  portion of our
deferred  tax  assets  which  would  result  in a  substantial  increase  to our
effective  tax rate  and  could  result  in a  material  adverse  impact  on our
operating results.  Conversely, if the Company continues to generate profits and
ultimately  determines  that it is more likely than not that all or a portion of
the  remaining  deferred  tax assets will be utilized to offset  future  taxable
income,  the valuation  allowance could be decreased or eliminated all together,
thereby  resulting in a  substantial  decrease to our  effective tax rate and an
increase to additional paid in capital.

Research and  Development  Costs. We expense  research and development  costs as
incurred.  No amounts are required to be capitalized in accordance with SFAS No.
86,  "Accounting  for the Costs of  Computer  Software  to be Sold,  Leased,  or
Otherwise   Marketed,"   because  our   software  is   substantially   completed
concurrently with the establishment of technological feasibility.

                                       22


Results of Operations

The  following  table sets forth certain  consolidated  statements of operations
data as a percentage of total revenue for the periods indicated:

                                                     Three Months Ended               Six Months Ended
                                                         June 30,                         June 30,          

                                                  2003             2002              2003            2002   

Revenue:
   Software                                         38.5%           38.9%             39.7%            37.6%
   Customer support                                 47.3            42.3              45.9             42.3
   Professional services and education              13.5            16.4              13.7             17.4
   Hardware                                           .7             2.4                .7              2.7 
Total Revenue                                      100.0           100.0             100.0            100.0

Cost of revenue:
   Software                                          4.1             3.0               3.8              2.7
   Customer support                                 10.0            11.1              10.6             11.4
   Professional services and education              11.9            15.0              12.3             15.3
   Hardware                                          1.4             1.8               1.2              2.0 
      Total cost of revenue                         27.4            30.9              27.9             31.4
                                                                                                            
Gross Profit                                        72.6            69.1              72.1             68.6

Operating expenses:
Sales and marketing                                 40.0            37.1              39.8             37.3
Research and development                            22.6            21.4              22.4             20.8
In-process research and development                    -              .5                 -               .2
General and administrative                           9.6             9.8               9.2              9.6 
      Total operating expenses                      72.2            68.8              71.4             67.9
                                                                                                            
Operating income                                      .4              .3                .7               .7
Other income, net                                    1.9             2.2               1.5              1.6 
Income before income tax                             2.3%            2.5%              2.2%             2.3%


                                                               23


Revenue

Total  revenue  for the three  months  ended  June 30,  2003 was  $87.1  million
compared to $88.2  million for the three  months ended June 30, 2002, a decrease
of $1.1 million, or 1%. Total revenue for the six months ended June 30, 2003 was
$174.2  million  compared to $174.5  million  for the six months  ended June 30,
2002, a decrease of $0.3 million or less than 1%. International  revenue for the
three  and six  months  ended  June 30,  2003 was 34% and 33% of total  revenue,
compared  to 27% and 28% for the three and six months  ended June 30,  2002.  As
more fully discussed and explained below, total revenue remained essentially the
same between comparable  six-month periods as increases in software and customer
support revenue were offset by decreases in  professional  services and hardware
revenue.  The unchanged revenue level during the first half of 2003, as compared
to  the  same  period  in  2002,  is  indicative  of  the  continuing  difficult
information technology-spending environment.

Software:  Software  revenue  consists of fees earned from the  licensing of our
software products to customers.  Software revenue decreased $0.8 million, or 2%,
to $33.6  million for the three months ended June 30, 2003,  from $34.4  million
for the three  months  ended June 30,  2002.  Software  revenue  increased  $3.5
million,  or 5%, to $69.1  million for the six months ended June 30, 2003,  from
$65.6  million  for the three  months  ended  June 30,  2002.  Software  revenue
represented  39% of total  revenue for the three  months ended June 30, 2003 and
for the comparable  period of 2002.  Software  revenue  represented 40% of total
revenue  for  the  six  months  ended  June  30,  2003  compared  to 38% for the
comparable period of 2002.

Software  revenue for the three months ended June 30, 2003 was comparable to the
same period in 2002 and software  revenue for the six months ended June 30, 2003
increased 5% compared to the six months ended June 30, 2002. Some of the factors
contributing  to this increase  include a slight increase in our average selling
price and further  penetration  of our existing  customer  base. We believe that
enterprise  content management will continue to be a corporate priority over the
immediate  term.  The  current  economic  environment  is still  very  uncertain
however,  and any  reduction in  information  technology  spending  could have a
negative effect on our software revenue growth.

Customer  Support:  Customer  support revenue  consists of revenue from software
maintenance contracts, "fee for service" revenue and the sale of spare parts and
supplies.  Customer  support  revenue  increased $3.9 million,  or 10%, to $41.2
million  for the three  months  ended June 30,  2003 from $37.3  million for the
three  months ended June 30,  2002.  Customer  support  revenue  increased  $6.1
million,  or 8%, to $79.9  million  for the six months  ended June 30, 2003 from
$73.8 million for the six months ended June 30, 2002.  Customer  support revenue
represented  47% of total  revenue  for the three  months  ended  June 30,  2003
compared to 42% for the  comparable  period of 2002.  Customer  support  revenue
represented 46% of total revenue for the six months ended June 30, 2003 compared
to 42% for the comparable period of 2002.

The increase in customer  support revenue was primarily due to the growth in our
base of customers who receive ongoing  maintenance as a result of new and add-on
customer  software  sales made during the reporting  period.  Additionally,  the
Company has experienced a high rate of renewal on maintenance contracts from its
customer base.  However,  over time the growth rate for customer support revenue
is dependent on the Company's success in achieving  software revenue growth. The
occurrence of a prolonged  economic  slowdown,  or other factors that negatively
impact software revenue growth, would result in a reduced future growth rate for
customer support revenue.

Professional Services and Education: Professional services and education revenue
is generated  primarily from consulting and implementation  services provided to
end users of our software products,  technical  consulting  services provided to
our  resellers  and  training  services  provided  to end users  and  resellers.

                                       24


Professional  services are performed on a time and material basis or fixed price
contract. Professional services and education revenue decreased $2.7 million, or
19%,  to $11.8  million  for the three  months  ended  June 30,  2003 from $14.5
million for the three  months  ended June 30,  2002.  Professional  services and
education revenue  decreased $6.4 million,  or 21%, to $23.9 million for the six
months ended June 30, 2003 from $30.3  million for the six months ended June 30,
2002.  Professional  services and  education  revenue  represented  14% of total
revenue  for the  three  months  ended  June 30,  2003  compared  to 16% for the
comparable  period  in  2002.   Professional   services  and  education  revenue
represented 14% of total revenue for the six months ended June 30, 2003 compared
to 17% for the comparable period in 2002.

Professional  services  revenue  is  dependent  on the level  and the  nature of
software   sales  over   time.   Generally,   software   sales  for  new  system
implementations will generate larger professional service consulting engagements
than sales of additional licenses to existing customer installations.  In recent
quarters, we have experienced relatively level software revenue characterized by
repeat  purchases  for  additional  software  licenses  with  fewer  large-scale
software  installations.  These  factors have  adversely  impacted  professional
services  revenue  resulting in fewer and smaller  consulting  engagements.  The
aforementioned,  coupled  with  pricing  pressures,  have  reduced  professional
services and education revenue,  and we do not expect a significant  improvement
in the near future.

Hardware:  Hardware  revenue  is  generated  primarily  from the sale of 12-inch
Optical Storage And Retrieval  ("OSAR")  libraries.  Hardware revenue  decreased
$1.5  million, or 72%, to $0.6 million for the three  months ended June 30, 2003
from $2.1 million for the three months  ended June 30,  2002.  Hardware  revenue
decreased  $3.4  million,  or 73%, to $1.3 million for the six months ended June
30, 2003 from $4.7  million  for the six months  ended June 30,  2002.  Hardware
revenue represented  slightly less than 1% of total revenue for the three months
ended June 30, 2003,  compared to 2% for the comparable period of 2002. Hardware
revenue  represented less than 1% of total revenue for the six months ended June
30,  2003,  compared  to 3% for the  comparable  period of 2002.  The decline in
hardware revenue  reflects that hardware is not a strategic focus for us, and we
expect hardware revenue to continue to decrease in the future.


Cost of Revenue

Total cost of revenue  decreased $3.4 million,  or 12%, to $23.9 million for the
three months ended June 30, 2003,  from $27.3 million for the comparable  period
in 2002. Total cost of revenue decreased $6.2 million,  or 11%, to $48.6 million
for the six months ended June 30, 2003,  from $54.8  million for the  comparable
period  in 2002.  The  decrease  for the  three  and six  month  comparisons  is
primarily due to the decrease in the cost of professional services and education
revenue and hardware revenue as more fully discussed below.

Software:  Cost of software  revenue  includes  royalties paid to third parties,
amortization  expense  for  acquired  technology  and other  intangible  assets,
partner  commissions,  software  media costs,  and the cost to  manufacture  and
distribute  software.  The cost of software revenue  increased $0.9 million,  or
35%, to $3.6  million for the three months ended June 30, 2003 from $2.7 million
for the three months ended June 30, 2002. The cost of software revenue increased
$1.8  million,  or 39%, to $6.6  million for the six months  ended June 30, 2003
from $4.8 million for the six months ended June 30, 2002.  The costs of software
revenue  represented  11% and 8% of the related  software  revenue for the three
months  ended  June  30,  2003 and June 30,  2002,  respectively.  The  costs of
software revenue  represented 10% and 7% of the related software revenue for the
six months ended June 30, 2003 and June 30, 2002, respectively.

The increase in software cost of revenue for the three and six-month  periods of
2003,  as  compared  to the same  periods in 2002,  is due  primarily  to higher
partner commission expense and the additional  amortization  expense of acquired

                                       25


technology and other intangible assets associated with the acquisition of assets
from eGrail in April 2002 and the stock of Shana in April 2003. We anticipate cost
of software revenue as a percentage of software revenue to remain  comparable to
historical levels in future periods,  however additional technology acquisitions
or unexpected  increases in third party royalty  costs could  increase  software
cost of revenue in the future.

Customer  Support:  Cost of customer  support revenue includes costs of customer
support personnel, cost of supplies and spare parts, and the cost of third-party
hardware  maintenance.  The cost of  customer  support  revenue  decreased  $1.1
million,  or 11%, to $8.7  million for the three months ended June 30, 2003 from
$9.8  million for the three  months  ended June 30,  2002.  The cost of customer
support  revenue  decreased  $1.4  million,  or 7%, to $18.5 million for the six
months ended June 30, 2003 from $19.9  million for the six months ended June 30,
2002.  These  costs  represented  21% and 26% of the  related  customer  support
revenue for the three months ended June 30, 2003 and 2002,  respectively.  These
costs  represented 23% and 27% of the related  customer  support revenue for the
six months ended June 30, 2003 and 2002, respectively.

The  decrease in cost of customer  support  revenue for the three and six months
ended  June  30,  2003  compared  to  the  same  period  in  2002  is  primarily
attributable to lower variable compensation expense and lower supplies cost. The
decrease in cost of customer support revenue as a percentage of customer support
revenue was primarily due to automation  and process  improvements  that allowed
growth in the  customer  and revenue  base  without a  proportional  increase in
support  personnel and cost.  Going forward,  we expect customer support cost of
revenue to remain relatively stable in the near term.

Professional Services and Education: Cost of professional services and education
revenue consists primarily of costs of professional services personnel, training
personnel,  and third-party  independent  consultants.  The cost of professional
services and education revenue decreased $2.9 million,  or 22%, to $10.3 million
for the three months ended June 30, 2003 from $13.2 million for the three months
ended June 30, 2002.  The cost of  professional  services and education  revenue
decreased  $5.2 million,  or 20%, to $21.4 million for the six months ended June
30, 2003 from $26.6 million for the six months ended June 30, 2002.  These costs
represented  88% and 91% of the  related  professional  services  and  education
revenue for the three months ended June 30, 2003 and 2002,  respectively.  These
costs represented 89% and 88% of the related professional services and education
revenue for the six months ended June 30, 2003 and 2002, respectively.

The  decrease in cost of  professional  services and  education  revenue in 2003
compared  to  2002  was  primarily  attributable  to a  reduction  in the use of
third-party  independent  consultants,  as well as lower  variable  compensation
expense;  all  directly  related to the  decrease in  professional  services and
education  revenue.  We expect  professional  services and education  costs as a
percentage of professional services and education revenue to vary from period to
period,  depending on the  utilization  rates of internal  resources and the mix
between the use of internal resources and third-party independent consultants.

Hardware:  Cost  of  hardware  revenue  includes  the  cost  of  assembling  and
distributing  our  OSAR  library  products,  the  cost of  hardware  integration
personnel,  and  warranty  costs.  The cost of hardware  revenue decreased  $0.3
million,  or 21%, to $1.3  million for the three months ended June 30, 2003 from
$1.6  million for the three  months  ended June 30,  2002.  The cost of hardware
revenue decreased $1.4 million, or 41%, to $2.1 million for the six months ended
June 30, 2003 from $3.5 million for the six months  ended June 30,  2002.  These
costs  represented  210% and 75% of the related  hardware  revenue for the three
months ended June 30, 2003 and 2002, respectively.  These costs represented 159%
and 75% of the related  hardware  revenue for the six months ended June 30, 2003
and 2002, respectively.

The decrease in costs of revenue is directly related to the decrease in sales of
OSAR library  products.  The increase in costs as a percentage of sales reflects
the fixed operating costs relative to reduced sales volume. As we have discussed
previously, this operating segment is not a strategic focus for us.

                                       26


Operating Expenses

Research and Development: Research and development expense primarily consists of
costs of  personnel to support  product  development.  Research and  development
expense  increased  $0.8 million to $19.7  million,  or 4%, for the three months
ended June 30, 2003 from $18.9 million for the three months ended June 30, 2002,
and  represented  23% and 21% of total  revenue  for these  respective  periods.
Research and development expense increased $2.7 million to $39.0 million, or 8%,
for the six months  ended June 30,  2003 from $36.3  million  for the six months
ended June 30,  2002,  and  represented  22% and 21% of total  revenue for these
respective  periods.  The  increase  year over year in the first half of 2003 is
primarily the result of increased  headcount  resulting in higher  compensation,
benefits and relocation  costs related to the eGrail and Shana  acquisitions  in
April of 2002 and 2003,  respectively.  This increase was partially  offset by a
decrease in variable  compensation  expense.  Research and development headcount
for the three and six month periods  ending June 2003 was 455 and 472,  compared
to 430 and 461 for the same periods in 2002,  respectively.  We expect  research
and development  expense to be at approximately  22% of revenue in the near-term
due to the continuing enhancement of ECM capabilities.

Our  research  and  development   efforts  are  focused  on  enhancing  our  ECM
capabilities within the FileNet P8 product line and maintaining legacy products.
These efforts will focus on  enhancements  to our FileNet P8 platform,  Business
Process  Management,  Web Content  Management and the  development of integrated
records  management  and other  capabilities.  We intend to complement  internal
development  with  third-party  software  through OEM agreements and may execute
additional  technology  acquisitions.  We expect that  competition for qualified
technical  personnel  will  remain  intense  and may result in higher  levels of
compensation  expense  for  us in the  future.  We  believe  that  research  and
development  expenditures,  including  compensation of technical personnel,  are
essential to maintaining  our  competitive  position and expect these costs will
continue to  constitute a higher than normal  percentage  of total  revenue,  as
compared to our competitors, in the near term.

Sales and Marketing:  Sales and marketing expense consists primarily of salaries
and benefits,  sales  commissions  and other expenses  related to the direct and
indirect sales force,  various  marketing  expenses and the cost of other market
development  programs.  Sales and marketing  expense  increased  $2.1 million to
$34.9  million,  or 6%,  for the three  months  ended  June 30,  2003 from $32.8
million for the three months ended June 30, 2002, and represented 40% and 37% of
total  revenue  for  these  respective  periods.  Sales  and  marketing  expense
increased  $4.2 million to $ 69.3 million,  or 6%, for the six months ended June

                                       27


30,  2003 from  $65.1  million  for the six  months  ended  June 30,  2002,  and
represented 40% and 37% of total revenue for these respective periods.

The increase in 2003 was  primarily due to investment in our sales and marketing
capabilities that include targeted contact and campaign  management for specific
industries,  and channel partner development expenses associated with the launch
of our FileNet P8 ECM  product  that  occurred  in the first half of 2003.  This
increase was partially offset by reduced  commissions and variable  compensation
expense.  We expect  marketing and sales expense to be at  approximately  39% of
revenue in the near-term due to the continuing  investment in demand  generation
capabilities  for  targeted  customers  through  our direct and  indirect  sales
channels.

General  and  Administrative:   General  and  administrative   expense  consists
primarily of personnel costs for finance,  information technology,  legal, human
resources and general management, and the cost of outside professional services.
General and  administrative  expense decreased $0.3 million to $8.3 million,  or
3%, for the three  months  ended June 30,  2003 from $8.6  million for the three
months  ended June 30,  2002,  and  represented  10% of total  revenue for these
respective periods. General and administrative expense decreased $0.6 million to
$16.2 million,  or 4%, for the six months ended June 30, 2003 from $16.8 million
for the six months ended June 30, 2002, and represented 10% of total revenue for
these respective periods.

The  decrease  in the first six months of 2003  compared  to first six months of
2002 was primarily due to on-going cost containment efforts and reduced variable
compensation expense. We expect general and administrative expenses to remain at
approximately 10% of revenue for the near term.


Amortization of Purchased Intangible Assets

The April 2002 purchase of eGrail assets resulted in intangible assets comprised
of acquired  technology  of $3.3  million and patents of $24,000  with  assigned
useful lives of five years and two years, respectively.  The April 2003 purchase
of Shana  resulted in $5.7 million of intangible  assets;  comprised of acquired
technology of $4.0 million,  customer maintenance  relationships of $800,000 and
technology  manuals and design documents of $600,000.  All intangible assets for
this  acquisition  were  assigned  a  useful  life  of five  years.  Non-compete
agreements  with former  executives  of Shana were  valued at $277,000  and were
assigned a useful life of between two and three years.

Amortization of acquired technology,  and technical manuals and design documents
are recorded on a straight-line  basis as a cost of software  revenue.  Customer
maintenance  relationships  are  amortized on a  straight-line  basis as cost of
customer support  revenue.  Amortization of patents and Covenants Not to Compete
are  recorded on a  straight-line  basis as an operating  expense.  Amortization
expense was  approximately  $494,000  and $ 677,000 for the three and six months
ended June 30,  2003,  respectively,  for all  intangible  assets.  Amortization
expense was  approximately  $168,000 for the three and six months ended June 30,
2002, respectively, for all intangible  assets.  We determined that these assets
were not impaired at June 30, 2003.


Other Income, Net

Other income,  net, consists primarily of interest income earned on our cash and
cash  equivalents,  short and long-term  investments,  and other items including
foreign exchange gains and losses,  the gain (loss) on sale of fixed assets, and
interest expense.  Other income, net was $1.6 million for the three months ended
June 30, 2003 compared to other income, net of $1.9 million for the three months
ended June 30, 2002. Other income, net was $2.7 million for the six months ended
June 30, 2003 compared to other  income,  net of $2.8 million for the six months
ended June 30, 2002. Other income was essentially  unchanged between  comparable
periods as foreign exchange gains were offset with reduced investment earnings.


Income Taxes

Our combined federal,  state and foreign annual effective tax rate for the three
months ended June 30, 2003, is 26% compared to 21% for the comparable  period in
2002. The combined federal,  state and foreign annual effective tax rate for the
six months ended June 30, 2003, is 28% compared to 23% for the comparable period
in 2002.  The  increased tax rate in 2003 was primarily due to the mix of income
earned by the domestic group versus the foreign subsidiaries. FileNet management
will  continue  weighing  various  factors  throughout  the year to  assess  the
recoverability  of its recorded  deferred  assets and the need for any valuation
allowance against such amounts.  Any adjustment to the valuation allowance could
affect both  additional paid in capital and the effective tax rate in subsequent
quarters.

                                       28


Liquidity and Capital Resources

At June 30, 2003, combined cash, cash equivalents and investments totaled $205.8
million, an increase of $20.6 million from December 31, 2002.

Cash provided by operating  activities during the six months ended June 30, 2003
totaled  $28.3  million and  resulted  primarily  from:  an increase in unearned
maintenance revenue related to prepaid  maintenance  contracts of $10.0 million,
additions  to net  income  for  depreciation  and  amortization  expense of $9.9
million,  net income of $2.8 million,  and a decrease in accounts  receivable of
$8.9  million,  partially  offset by a  decrease  of $3.4  million  in  customer
deposits and advances. The increase in unearned maintenance revenue is primarily
the result of the growth in our base of annual support contracts  resulting from
new  customer  sales and sales of  additional  products  to the  existing  base.
Additionally,  a significant number of maintenance  contracts renew early in the
year and are amortized ratably  throughout the year resulting in a lower balance
in unearned maintenance by December 31.

For the six  months  ended  June 30,  2003  cash used for  investing  activities
totaled $8.9 million and included:  capital  expenditures  of $5.0 million,  and
$8.1 million for the  acquisition of Shana,  offset by net proceeds of the sales
of marketable securities of $4.1 million.

Cash provided by financing  activities  totaled $4.2 million and was a result of
proceeds  received  from the  exercise  of  employee  stock  options  and  stock
purchases under the employee stock purchase plan.

We had a $5.0 million multi-currency revolving line of credit. On June 27, 2003,
this credit  facility  expired in accordance  with its terms and was not renewed
because  the cost of carrying  the line did not  justify the level of usage.  We
will  be able to meet  our  bank  guarantee  needs  through  our  existing  bank
relationships in the United States and internationally.

Contractual  cash obligations of significance  include  operating leases for our
corporate offices, sales offices,  development and manufacturing facilities, and
other  equipment  under  non-cancelable  operating  leases,  some of which  have
renewal  options and  generally  provide  for  escalation  of the annual  rental
amount. (See Note 9 to the Notes to Unaudited Condensed  Consolidated  Financial
Statements for additional details.)

We believe that our present cash  balances  together with  internally  generated
funds and credit  lines  will be  sufficient  to meet our  working  capital  and
capital expenditure needs for at least the next 12 months.


Other Financial Instruments

We conduct business on a global basis in several currencies. Accordingly, we are
exposed to movements in foreign  currency  exchange rates. We enter into forward
foreign  exchange  contracts  to  minimize  the  short-term  impact of  currency
fluctuations on monetary assets and liabilities  denominated in currencies other
than the  functional  currency  of the  relevant  entity.  We do not enter  into
foreign exchange  forward  contracts for trading  purposes.  Gains and losses on
these  contracts,  which equal the difference  between the forward contract rate
and the prevailing market spot rate at the time of valuation,  are recognized as
other income in the  consolidated  statements of  operations.  We open new hedge
contracts  on the last  business day of each quarter that will mature at the end
of the  following  quarter.  The  counterparties  to these  contracts  are major
financial institutions. We use commercial rating agencies to evaluate the credit
quality  of  the  counterparties  and do not  anticipate  nonperformance  by any
counterparties.  We do not  anticipate a material loss resulting from any credit
risks related to any of these institutions.

                                       29


Recently Adopted Accounting Pronouncements

In June 2001, the FASB issued SFAS No. 141, "Business  Combinations,"  which was
effective  immediately.  SFAS No.  141  requires  that the  purchase  method  of
accounting be used for all business  combinations  initiated after June 30, 2001
and it eliminated the pooling-of-interests method. The adoption of this standard
did not have a significant impact on our consolidated financial statements.  Our
April 2002 acquisition of certain assets and certain liabilities of eGrail, Inc.
and our April  2003  acquisition  of Shana  Corporation  were  accounted  for in
compliance with this pronouncement (See Note 3 for details).

In June 2001,  the FASB  issued  SFAS No. 142,  "Goodwill  and Other  Intangible
Assets," which we adopted  January 1, 2002.  SFAS No. 142 requires that goodwill
and other intangible assets with indefinite useful lives no longer be amortized,
but instead be tested for  impairment  at least  annually  and written down when
impaired.  SFAS No. 142 requires purchased intangible assets other than goodwill
to be amortized over their useful lives, unless these lives are determined to be
indefinite.  In accordance with this standard,  we do not amortize  goodwill and
indefinite life intangible  assets but evaluate their carrying value annually or
when events or circumstances indicate that their carrying value may be impaired.
On the first day of July of each year, goodwill will be tested for impairment by
determining if the carrying value of each reporting unit exceeds its fair value.
As of June 30, 2003, no impairment of goodwill has been recognized. If estimates
change, a materially different impairment conclusion could result.

In August 2001,  the FASB issued SFAS No. 144,  "Accounting  for  Impairment  or
Disposal of Long-Lived Assets." This statement  addresses  financial  accounting
and  reporting for the  impairment of long-lived  assets and for the disposal of
long-lived assets and discontinued operations.  SFAS No. 144 superseded SFAS No.
121,  "Accounting  for the  Impairment of Long-Lived  Assets and for  Long-Lived
Assets to Be Disposed  Of," and is effective  for fiscal years  beginning  after
December 15, 2001. The adoption of this standard did not have a material  impact
on our consolidated financial position and results of operations.

In July 2002,  the FASB issued SFAS No. 146,  "Accounting  for Costs  Associated
with Exit or Disposal  Activities,"  which  addresses  financial  accounting and
reporting for costs  associated with exit or disposal  activities and supersedes
EITF  Issue  94-3,  "Liability  Recognition  for  Certain  Employee  Termination
Benefits and Other Costs to Exit an Activity  (including  Certain Costs Incurred
in a  Restructuring)."  SFAS No. 146 requires that costs associated with exit or
disposal activities be recognized when they are incurred rather than at the date
of a commitment to an exit or disposal plan. SFAS No. 146 also  establishes that
the  liability  should  initially  be measured  and  recorded at fair value.  We
adopted the provisions of SFAS No. 146 for exit or disposal activities initiated
after  December 31, 2002.  The adoption of this standard did not have a material
impact on our consolidated financial position and results of operations.

In November 2002, the FASB issued FIN 45, "Guarantor's Accounting and Disclosure
Requirements for Guarantees,  Including Indirect  Guarantees and Indebtedness of
Others," an  interpretation of FASB Statement Nos. 5, 57 and 107, and rescission
of FIN 34, "Disclosure of Indirect Guarantees of Indebtedness of Others." FIN 45
elaborates  on the  disclosures  to be made by the  guarantor in its interim and
annual financial  statements about its obligations under certain guarantees that
it has issued. It also requires that a guarantor recognize,  at the inception of
a guarantee,  a liability  for the fair value of the  obligation  undertaken  in
issuing the  guarantee.  The  provisions  related to  recognizing a liability at
inception of the  guarantee  for the fair value of the  guarantor's  obligations
does  not  apply  to  product  warranties  or to  guarantees  accounted  for  as
derivatives.   The  initial  recognition  and  measurement  provisions  of  this
interpretation  are  applicable on a prospective  basis to guarantees  issued or
modified  after  December  31,  2002,  while  the  disclosure  requirements  are
effective for financial  statements  for interim or annual  periods ending after
December 15, 2002.  The adoption of the  recognition  of provisions of FIN 45 in

                                       30


the three and six months  ended June 30, 2003 did not have a material  impact on
our consolidated results of operations or financial position.

In December  2002,  the FASB issued SFAS No. 148,  "Accounting  for  Stock-Based
Compensation  Transition  and  Disclosure,"  an amendment of SFAS No. 123.  This
statement  amends SFAS No. 123,  "Accounting for Stock-Based  Compensation,"  to
provide  alternative  methods of transition  for a voluntary  change to the fair
value based method of  accounting  for  stock-based  employee  compensation.  In
addition,  this statement amends the disclosure  requirements of SFAS No. 123 to
require prominent  disclosures in both annual and interim  financial  statements
about the method of accounting for  stock-based  employee  compensation  and the
effect of the method used on  reported  results.  The  transition  guidance  and
annual  disclosure  provisions  of SFAS No. 148 are  effective  for fiscal years
ending after December 15, 2002. The interim disclosure  provisions are effective
for  financial  reports  containing  financial  statements  for interim  periods
beginning  after  December 15, 2002. The adoption of SFAS No. 148 did not have a
material impact on our consolidated results of operations or financial position.

In January 2003,  the FASB issued FIN 46,  "Consolidation  of Variable  Interest
Entities." In general, a variable interest entity is a corporation, partnership,
trust, or any other legal  structure used for business  purposes that either (a)
does not have equity  investors  with voting rights or (b) has equity  investors
that do not provide sufficient financial resources for the entity to support its
activities.  FIN 46 requires a variable  interest entity to be consolidated by a
company if that  company  is subject to a majority  of the risk of loss from the
variable interest  entity's  activities or entitled to receive a majority of the
entity's  residual  returns or both. The  consolidation  requirements  of FIN 46
apply  immediately to variable interest entities created after January 31, 2003.
The consolidation  requirements apply to older entities in the first fiscal year
or interim  period  beginning  after June 15,  2003.  Certain of the  disclosure
requirements  apply in all financial  statements  issued after January 31, 2003,
regardless of when the variable interest entity was established.  We do not have
any variable  interest  entities as of June 30, 2003. The adoption of FIN 46 did
not have a material  impact on our  consolidated  results of  operations  or our
financial  position.

In April 2003,  FASB issued SFAS No. 149,  "Amendment  of  Statement  No. 133 on
Derivative Instruments and Hedging Activities." SFAS No. 149 (1) clarifies under
what  circumstances  a  contract  with  an  initial  net  investment  meets  the
characteristic of a derivative discussed in paragraph 6(b) of Statement No. 133,
(2) clarifies when a derivative contains a financing  component,  (3) amends the
definition of an underlying derivative to conform it to language used in FIN 45,
and (4) amends certain other existing  pronouncements,  which will  collectively
result in more consistent reporting of contracts as either derivatives or hybrid
instruments.  SFAS No. 149 is effective for contracts and hedging  relationships
entered  into or  modified  after  June 30,  2003.  We do not  believe  that the
adoption  of SFAS No.  149  will  have a  material  impact  on our  consolidated
financial statements.

In May 2003,  FASB  issued  SFAS No.  150,  "Accounting  for  Certain  Financial
Instruments with  Characteristics  of both Liabilities and Equity." SFAS No. 150
establishes  standards  for  how  an  issuer  classifies  and  measures  certain
financial  instruments with characteristics of both debt and equity and requires
an issuer to classify the following  instruments  as  liabilities in its balance
sheet:

     o    a  financial   instrument  issued  in  the  form  of  shares  that  is
          mandatorily  redeemable and embodies an unconditional  obligation that
          requires  the  issuer  to redeem it by  transferring  its  assets at a
          specified  or  determinable  date or upon an event  that is certain to
          occur;

     o    a financial instrument, other than an outstanding share, that embodies
          an obligation to repurchase the issuer's equity shares,  or is indexed
          to  such  an  obligation,  and  requires  the  issuer  to  settle  the
          obligation by transferring assets; and

                                      31


     o    a financial instrument that embodies an unconditional  obligation that
          the issuer  must  settle by  issuing a  variable  number of its equity
          shares if the  monetary  value of the  obligation  is based  solely or
          predominantly  on (1) a  fixed  monetary  amount,  (2)  variations  in
          something other than the fair value of the issuer's equity shares,  or
          (3) variations  inversely  related to changes in the fair value of the
          issuer's equity shares.

SFAS No. 150 is effective  for  financial  instruments  entered into or modified
after May 31, 2003 and is effective for all other  financial  instruments  as of
the first interim period  beginning  after June 15, 2003.  SFAS No. 150 is to be
implemented  by  reporting  the  cumulative  effect  of a change  in  accounting
principle.  We do not  expect  the  adoption  of SFAS No. 150 to have a material
impact on our consolidated financial statements


Other Matters

     Environmental   Matters.  We  are  not  aware  of  any  issues  related  to
environmental  matters that have, or are expected to have, a material  affect on
our business.


Risk Factors That May Affect Future Results

     Our business,  financial condition,  operating results and prospects can be
impacted  by a number of factors,  including  but not limited to those set forth
below and  elsewhere  in this  report,  any one of which  could cause our actual
results to differ materially from recent results or from our anticipated  future
results.  Factors that may affect our business,  financial condition and results
of operations include:

     Our quarterly operating results may fluctuate in future periods and are not
predictable and, as a result,  we may fail to meet expectations of investors and
analysts,  causing our stock price to  fluctuate  or  decline.  Prior  operating
results  should not  necessarily  be considered  indicative of future  operating
results. Our operating results have fluctuated in the past and we anticipate our
future operating results will continue to fluctuate due to many factors, some of
which are largely beyond our control.

These factors include, but are not limited to, the following:

        o   the industry-wide slow down in IT spending;
        o   general domestic and international economic and political conditions;
        o   the discretionary nature of our customers' budget and purchase cycles and
            the absence of long-term customer purchase commitments;
        o   the tendency to realize a substantial percentage of our revenue in the
            last weeks, or even days, of each quarter;
        o   the potential for delays or deferrals of customer orders;
        o   the size, complexity and timing of individual transactions;
        o   changes in foreign currency exchange rates;
        o   the length of our sales cycle;
        o   variations in the productivity of our sales force;
        o   the level of software product sold and price competition;
        o   the timing of new software introductions and software enhancements by us
            and our competitors;
        o   the mix of sales by products, software, services and distribution channels;
        o   project overruns associated with fixed price contracts;
        o   acquisitions by us and our competitors;
        o   our ability to develop and market new software products and control costs;
        o   the quality of our customer support; or
        o   the level of international sales.

                                       32


     The  decision  to  implement  our  products  is subject to each  customer's
resources and budget  availability.  Our quarterly sales generally include a mix
of medium sized orders,  along with several large  individual  orders,  and as a
result,  the loss or delay of an individual large order could have a significant
impact on our quarterly  operating results and revenue.  Our operating  expenses
are based on projected  revenue trends and are generally fixed.  Therefore,  any
shortfall from projected revenue may cause significant fluctuations in operating
results  from  quarter to  quarter.  As a result of these  factors,  revenue and
operating  results  for any  quarter  are  subject to  fluctuations  and are not
predictable with any significant degree of accuracy.  Therefore, we believe that
period-to-period  comparisons of our results of operations  should not be relied
upon as indications of future  performance.  Moreover,  such factors could cause
our operating  results in a given quarter to be below the expectations of public
market  analysts and  investors.  In either case,  the price of our common stock
could decline materially.

     The  markets in which we operate  are highly  competitive  and we cannot be
sure that we will be able to continue to compete effectively, which could result
in lost  market  share and  reduced  revenue.  The  markets  we serve are highly
competitive  and we  expect  competition  to  intensify.  Our  future  financial
performance will depend primarily on the continued growth of the markets for our
software  products  and  services  as well as the  purchase  of our  products by
customers  in these  markets.  If the markets we serve fail to grow or grow more
slowly than we currently  anticipate,  our  business,  financial  condition  and
operating  results  would be harmed.  These  intensely  competitive  markets can
change  rapidly.   We  have  multiple   competitors  and  there  may  be  future
competitors,  some  of  which  have or may  have  substantially  greater  sales,
marketing, development and financial resources. As a consequence, our present or
future  competitors  may be able to  develop  software  products  comparable  or
superior  to those  offered by us,  offer  lower  priced  products or adapt more
quickly than we do to new  technologies or evolving  customer  requirements.  We
cannot predict new competitors entering our market through acquisitions or other
alliances.  In  order  to be  successful  in the  future,  we  must  respond  to
technological  change,  customer  requirements and competitors' current software
products and  innovations.  We cannot assure that we will be able to continue to
compete  effectively in our target markets or that future  competition  will not
have a material adverse effect on our business,  financial  condition or results
of operations.  In addition,  current and potential competitors have established
or may  establish  cooperative  relationships  among  themselves  or with  third
parties to increase  the  ability of their  products to address the needs of the
markets we serve. Accordingly,  it is possible that new competitors or alliances
among  competitors  may emerge and rapidly  acquire  significant  market  share.
Increased competition may result in price reductions,  reduced gross margins and
loss of market share that could result in reduced revenue.

     We must develop and sell new  products to keep up with rapid  technological
change in order to achieve future revenue growth and  profitability.  The market
for  our  software  and  services  is  characterized   by  rapid   technological
developments,  evolving industry standards, changes in customer requirements and
frequent new product introductions and enhancements.  Our ability to continue to
sell  products  will be  dependent  upon our  ability to continue to enhance our
existing  software and services  offerings,  develop and introduce,  in a timely
manner, new software products  incorporating  technological advances and respond
to customer  requirements.  Our future  success also  depends,  in part,  on our
ability  to  execute  on our  strategy  of  delivering  a unified  platform  and
framework for Enterprise Content  Management.  This strategy requires us to make
long-term  investments and commit significant  resources based on our prediction
of new products and services that the market needs and will accept. Our strategy
also requires us to develop and maintain relations with technology partners.  We
may not be successful  in  maintaining  these  relationships  or in  developing,
marketing  and  releasing  new  products or new  versions of our  products  that
respond to technological  developments,  evolving industry standards or changing
customer requirements.  We may also experience  difficulties that could delay or
prevent the successful development,  introduction and sale of these products and
enhancements.  In addition,  these products and  enhancements may not adequately
meet the  requirements  of the  marketplace  and may not achieve any significant
degree of market  acceptance.  If we fail to successfully  maintain or establish
relationships  with technology  partners or to execute on our integrated product
solution  strategy,  or if release dates of any future  products or enhancements
are delayed, or if these products or enhancements fail to achieve our prediction
of market acceptance when released, our business operating results and financial
condition could be materially harmed. In the past, we have experienced delays in

                                       33

the release dates of enhancements and new releases to our products and we cannot
assure  that we  will  not  experience  significant  future  delays  in  product
introduction. From time to time, our competitors or we may announce new software
products,  capabilities  or  technologies  that have the potential to replace or
shorten the life cycles of our existing software products. We cannot assure that
announcements of currently planned or other new software products will not cause
customers to delay their  purchasing  decisions in anticipation of such software
products, and such delays could have a material adverse effect on our sales.

     We must effectively manage our new product and services  transitions or our
revenue may suffer.  If we do not make an  effective  transition  from  existing
products  and  services  to our  FileNet P8  architecture,  our  revenue  may be
seriously harmed.  Among the factors that make a smooth transition difficult are
delays in development,  variations in pricing,  delays in customer  purchases in
anticipation of new introductions and customer demand for the new offerings.  If
we incur delays in customer  purchases or do not accurately  estimate the market
effects of new  introductions,  future  demand for our products and services and
our revenue may be seriously harmed.

     Protection of our  intellectual  property and other  proprietary  rights is
limited, which could result in the use of our technology by competitors or other
third parties. There is risk of third-party claims of infringement,  which could
expose us to litigation and other costs.  Our success  depends,  in part, on our
ability  to  protect  our  proprietary  rights to the  technologies  used in our
principal products.  We rely on a combination of copyrights,  trademarks,  trade
secrets,  patents,  confidentiality  procedures  and  contractual  provisions to
protect our proprietary rights in our software  products.  We cannot assure that
our existing or future copyrights,  trademarks,  trade secrets, patents or other
intellectual  property rights will have sufficient  scope or strength to provide
meaningful protection or a commercial advantage to us. In addition,  the laws of
some foreign countries do not protect our proprietary  rights to the same extent
as do the laws of the United States.  Any inability to protect our  intellectual
property may harm our business and competitive position.

     We may,  from time to time,  be  notified  that we are  infringing  certain
patent or intellectual  property  rights of others.  While there are no material
actions  currently  pending  against  us for  infringement  of  patent  or other
proprietary  rights of third  parties,  we cannot assure that third parties will
not initiate  infringement  actions  against us in the future.  Combinations  of
technology  acquired through past or future acquisitions and our technology will
create new software products and technology that also may give rise to claims of
infringement. Infringement actions can result in substantial costs and diversion
of  resources,  regardless  of the  merits of the  actions.  If we were found to
infringe upon the rights of others,  we cannot assure that we could redesign the
infringing  products or could obtain  licenses on acceptable  terms,  if at all.
Additionally,  significant  da